Service specialist jobs in Iowa City, IA - 466 jobs
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Retirement Plan Services Consultant
Nicolet National Bank 4.2
Service specialist job in Iowa City, IA
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Retirement Plan Services Consultant is the responsible for managing client relationships, including employee education, and promoting trust and retirement plan services to new and existing customers.
As a Retirement Plan Services Consultant, you will:
Manage assigned client relationships and maintain contact with existing customers to ensure high quality service delivery and to develop additional business.
Develop new retirement plan services and trust business.
Keep abreast of new regulations relative to retirement plans and legal and tax consequences and strategies.
Advise clients, concerning the design and administration of pension, profit sharing and other retirement benefit trust plans.
Work with others in the trust department to achieve team goals and objectives, including assistance in the development of marketing/client materials.
Support and participate in the management of the bank's goals and objectives through referrals and cross selling opportunities.
Participate in community and business activities to enhance the image and position of the bank and to develop new business for the trust department.
Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.
Qualifications:
2+ years of Retirement Plan Services Consulting is required
Bachelor's degree in business, Finance or related field of study preferred
PC, phone system, general office equipment
Proficiency with Microsoft Office applications
Ability to maintain strict confidentiality
Ability to effectively promote Nicolet as a bank of choice
In-depth knowledge of banking positions
Strong organizational, multi-tasking and prioritizing skills
Self-motivated and resourceful
Benefits:
Medical, Dental, Vision, & Life Insurance
401(k) with a company match
PTO & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
$35k-56k yearly est. 3d ago
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Customer Service Enrollment Specialist - In Office
Ke Enterprise
Service specialist job in Coralville, IA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Clinic Services Specialist - Ophthalmology
Uiowa
Service specialist job in Iowa City, IA
The University of Iowa Health Care, Department of Ophthalmology & Visual Sciences is seeking a 100% Clinic ServicesSpecialist (CSS; PVL2; 3A). The Clinic ServicesSpecialist (CSS) - Ophthalmology provides comprehensive support for patient scheduling and front desk operations for the Department of Ophthalmology & Visual Sciences. This role manages appointment coordination, verification of patient demographics, and payment collection where appropriate. The position supports provider schedule maintenance, EPIC work queues, insurance preauthorization, and financial counseling for self-pay patients. In addition to scheduling duties, the CSS performs in-person check-in and check-out functions, ensuring patients complete required forms, remit payments, and confirm all information accurately. Acting as a patient advocate, the Clinic ServicesSpecialist delivers exceptional service while maintaining operational efficiency and compliance with departmental procedures.
POSITION RESPONSIBILITIES
Perform in-person check-in and check-out, ensuring patients complete required forms, remit payments, and verify all information accurately.
Schedule, cancel, and reschedule patient appointments, negotiating times based on patient needs and provider availability.
Coordinate patient appointments across multiple ophthalmology clinics and UI Health Care departments.
Answer incoming calls for assigned clinics and route calls appropriately when outside the scope of scheduling.
Verify and update patient demographics, insurance, MSP, and caregiver information.
Support Clinic ServicesSpecialist (CSS) Lead, Clinic Services Manager, and Clinic Services Coordinator with monitoring provider templates and schedule maintenance.
Provide accurate information regarding clinic procedures in accordance with departmental guidelines.
Manage EPIC work queues, in-baskets, and scheduling tasks, including staff messages, orders, patient reminders, CRMs, and advice requests.
Maintain and update reschedule lists, bump lists, recalls, and other scheduling workflows.
Make outbound calls and handle faxing/scanning as needed.
Serve as a patient advocate, ensuring a positive experience and timely access to care.
With direction and support from department leadership, coordinate provider schedules, including master schedules, daily templates, and clinic closures.
Provide scheduling coverage during staff absences and backup support for scheduling and front desk operations across the Department of Ophthalmology
May collaborate with nursing and CSS - Triage staff to triage and coordinate same-day urgent or emergent appointments.
May assist insurance preauthorization personnel and partner with financial counseling to secure payment for self-pay patients prior to appointments.
Perform other duties as assigned.
University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.
Percent of Time: 100%
Schedule: Preferred schedule Monday - Friday, 8:00a-5:00p. Schedule may be modified to fit candidate and clinic needs.
Location: UI Health Care, Iowa City
On Campus: This position is performed fully on campus.
Pay Level: 3A
REQUIRED QUALIFICATIONS
A Bachelor's degree or an equivalent combination of education and experience.
Patient centered focus and demonstrated ability to serve as a patient advocate
Ability to anticipate needs, problems and potential issues and use judgment, foresight and problem-solving skills to troubleshoot, recommend and implement solutions.
Careful attention to detail and accuracy, strong organizational skills, and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.
Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise, logical and organized manner.
Proficient in computer software applications (Microsoft Office Programs)
DESIRED QUALIFICATIONS
Three (3) years + administrative support experience in a healthcare, collegiate, and/or ophthalmology setting
Three (3) years + support experience with multiple calendar and scheduling management
Job related experience with and/or commitment to customer service excellence.
Experience with the EPIC system
Experience with hospital operations and/or Ambulatory Clinic operations
Knowledge of University of Iowa policies, procedures, and regulations
POSITION & APPLICATION DETAILS
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
Resume
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.
For additional questions, please contact Melissa Monhollon, HR Manager, at *************************** or ************.
Applicant Resource Center
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 10:00 a.m. - 4:00 p.m.
Tuesday 10:00 a.m. - 4:00 p.m.
Wednesday 10:00 a.m. - 4:00 p.m.
Thursday 10:00 a.m. - 4:00 p.m.
Friday 10:00 a.m. - 4:00 p.m.
Or by appointment
Contact **************************************** to schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center | University of Iowa Health Care
Additional Information Compensation Contact Information
$31k-49k yearly est. Easy Apply 4d ago
Customer Support Representative
Culligan 83Ia
Service specialist job in Coralville, IA
Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary:
This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.
General Job Duties:
All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
All full time employees are required to work at least 40 hours a week.
All employees are expected to escalate issues as necessary.
All employees must conduct themselves in a respectful and professional manner as outlined in the Vetters Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
Assist in customer service and answer the phone in a manner that correlates with Vetters Inc. Culligans mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetters Inc. Culligan team.
Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross Training Requirements:
This position is responsible for cross training with the Vetters Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements:
The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.
Position Requirement:
Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
$34k-43k yearly est. 10d ago
Pricing Coordinator - Customer Service Representative
Brandt Heating and Air Conditioning
Service specialist job in Iowa City, IA
Job Description
Are you looking for a role where your organizational skills and customer service expertise truly shine? Do you thrive in a supportive environment that values your contributions and offers exciting growth opportunities? Then prepare to embark on a fulfilling career journey as a part-time Pricing Coordinator - Customer Service Representative at Brandt Heating and Air Conditioning in Iowa City, IA! We're not just offering a job; we're providing a pathway to professional development within a company that cares about its people. You'll enjoy competitive pay of $20-$28 per hour, along with a vibrant, family-oriented culture that prioritizes your well-being. Our comprehensive benefits package includes health, dental, vision, disability, and life insurance, plus generous paid time off (PTO).
THE INS AND OUTS OF BECOMING OUR PART-TIME PRICING COORDINATOR - CUSTOMER SERVICE REPRESENTATIVE
THE SCHEDULE:
You'll work between 7 am-4 pm or 8 am-5 pm, Monday through Friday, giving you your evenings and weekends free to enjoy life.
YOUR ROLE:
As a part-time Pricing Coordinator - Customer Service Representative, your role involves managing invoicing for jobs and installations, ensuring accuracy and timeliness. You'll handle project work, compile submittal information, and manage job costing. Exceptional customer service is key, as you'll field calls, engage with customers via ServiceTitan Chat, and assist on Podium. You'll schedule estimates, guide customers through financing, and post installer and technician times for projects. Additionally, you'll manage accounts receivable, invoice retro-fit jobs, and process rebates. Near month-end, you'll collaborate on new construction invoices and register product warranties, while also handling payment arrangements and processing mechanical permits online.
OUR REQUIREMENTS:
5+ years of customer service experience
Fluency in Excel and Outlook
Computer experience is essential
Cost accounting or bookkeeping experience is preferred!
JOIN US AT BRANDT HEATING AND AIR CONDITIONING
Since 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, youth Iowa City baseball and soccer leagues, the University of Iowa Children's Hospital's Family Advisory Committee, March of Dimes, and City of Iowa City Ambassadors. We are committed to bettering the lives of our community and employees year-round.
We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, and treats employees like family.
Take the first step toward becoming our part-time Pricing Coordinator - Customer Service Representative at Brandt Heating and Air Conditioning! Our initial application is quick and easy - a 3-minute, mobile-friendly process that gets your foot in the door without the hassle.
Must have the ability to pass a background check and drug screening test.
$20-28 hourly 8d ago
Care Coordinator
Ascension Recovery Services
Service specialist job in Iowa City, IA
Care Coordinator| Location: Iowa City, IA
MAKE A DIFFERENCE IN RECOVERY!
Are you passionate about guiding individuals through their recovery journey from substance use disorders? Were looking for a Care Coordinator to join our team on aFull-time
ABOUT US:
Thrive Now Recovery Centersin partnership with Ascension Recovery Services is dedicated to assisting individuals on their path to recovery from substance use disorders and related mental health challenges.
Our vision?To provide compassionate care, break down barriers, and empower individuals on their journey to recovery.
WHY YOU SHOULD JOIN US:
Purpose-Driven Work:Every decision you make directly impacts lives. Youre not just managing services; youre offering hope and healing.
Innovation:Were open to fresh ideas, creative solutions, and disruptive approaches. Were redefining the landscape with evidence-based practices, holistic care, and personalized solutions.
Collaborative Environment:Work alongside passionate professionals who share your commitment to excellence.
Compensation and Benefits:We offer a competitive salary and comprehensive health and welfare benefits.
Unlimited Potential:As we grow, so will your career. This is your chance to build something lasting.
TheCare Coordinatorplays a pivotal role in supporting the clients treatment journeyfrom initial intake throughdischarge planningensuring that all aspects of care are well-coordinated, documented, and aligned withindividualized treatment goals. Depending on the needs of the facility, the Care Coordinator may focus primarily onintake, discharge, or both functions. This position acts as the central liaison among clinical, medical, and supportstaff ensuring smooth transitions, continuity of care, and adherence to state and Joint Commission standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
INTAKE & ADMISSION
Conduct initial screenings and biopsychosocial assessments to determine severity of substance use and co-occurring mental health conditions.
Perform new client orientations, reviewing the Participant Handbook, program expectations, and facility rules.
Collaborate with the interdisciplinary treatment team (NP, therapist, RSS, nursing) to determine level of care and develop preliminary treatment goals.
Ensure all intake documentation, consents, and clinical assessments are accurately completed and entered into the EMR.
Coordinate with the medical team to obtain physician orders and ensure initial labs, screenings, and evaluations are completed, per policy.
CARE COORDINATION
Serve as the communication hub between clients, their care team, and external providers.
Maintain up-to-date documentation in the clients record to reflect coordination of care activities, treatment plan reviews, and follow-up contacts.
Facilitate interdisciplinary team meetings to review client progress, update ASAM criteria, and modify treatment plans.
Support clients in developing SMART goals and linkages to appropriate community or aftercare resources.
Track utilization review processes, authorizations, and updates to ensure ongoing payer compliance
DISCHARGE PLANNING
Initiate discharge planning upon admission, incorporating aftercare needs into the Master Treatment Plan.
Collaborate with the client and clinical team to ensure continuity of care post-discharge.
Coordinate with external facilities, outpatient programs, housing, and peer support services to support client reintegration.
Review and document discharge instructions, confirming client understanding of medication and follow-up care requirements.
Complete discharge summaries and ensure all documentation meets minimum clinical documentation standards.
CRISIS AND BEHAVIORAL MANAGEMENT
Recognize signs of crisis, escalating behaviors, or safety concerns and follow established de-escalation and emergency procedures. Collaborate with the treatment team to develop individualized behavior plans when needed. Participate in and document behavioral interventions, safety planning, and transfer coordination during crisis events.
QUALIFICATIONS AND KNOWLEDGE
Strong understanding of behavioral health, substance use disorders, and trauma-informed care principles.
Excellent written and verbal communication skills, with attention to documentation accuracy and timeliness.
Knowledge of ASAM criteria, clinical documentation standards (SOAP, DAP, or BIRP formats), and utilization review requirements.
Ability to collaborate effectively across interdisciplinary teams and maintain confidentiality under 42 CFR Part 2 and HIPAA.
Demonstrated ability to manage multiple priorities with professionalism and empathy.
EDUCATION AND EXPERIENCE
Bachelors degree in social work, psychology, human services, or related field required; masters degree preferred.
Minimum two (2) years of experience in behavioral health or substance use treatment setting.
Experience with intake coordination, case management, or discharge planning preferred.
Certification or licensure in a behavioral health discipline (CADC, LBSW, LMSW, etc.) preferred.
Current CPR and First Aid certification (or ability to obtain within 30 days of hire).
KEY COMPETENCIES
Client Advocacy: Ensures client voice and choice are central in treatment decisions.
Clinical Judgment: Applies sound judgment to evaluate needs, risks, and treatment recommendations.
Communication: Maintains clear, compassionate, and professional communication with clients and staff.
Documentation: Produces timely, complete, and compliant records aligned with state and Joint
Commission standards.
Collaboration: Works cooperatively within interdisciplinary teams to promote whole-person care.
Ethical Conduct: Upholds professional boundaries and confidentiality at all times.
WORK CONDITIONS/PHYSICAL AND MENTAL REQUIREMENTS
Indoor, controlled environment with exposure to clients experiencing emotional or behavioral distress.
Frequent sitting, standing, and use of computer systems; occasional lifting of up to 25 lbs.
Regular contact with others through in-person, phone, and electronic communication.
May encounter contagious or infectious conditions; adherence to infection control and safety protocols is required.
PERFORMANCE EXPECTATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonableaccommodation may be made to enable individuals with disabilities to perform the essential functions.
Completes intake and discharge documentation within policy timeframes.
Demonstrates consistent adherence to care coordination workflows.
Actively participates in interdisciplinary team meetings and clinical reviews.
Maintains compliance with agency policies, state regulations, and accreditation standards.
Promotes a professional, compassionate environment consistent with trauma-informed principles
EQUAL OPPORTUNITY STATEMENT
We are an Equal Opportunity Employer and value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees.
$34k-46k yearly est. 14d ago
Care Coordinator
Global Dynamics
Service specialist job in Iowa City, IA
Company Purpose:
Global Dynamics LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in providing Healthcare Clinical and Support Services, Administrative, and Training Support for the Federal Government. Global Dynamics, LLC is a leader in the personnel support services industry, setting a new standard in career placement and flexible staffing. We are committed to excellence in service delivery and to supporting mission readiness across federal agencies.
Job Summary:
The Care Coordinator supports the mission of enhancing medical readiness for Service Members by providing comprehensive administrative, data entry, and logistical support to Non-Clinical Nurse Case Managers. The Care Coordinator plays a critical role in preparing for and executing Periodic Health Assessment (PHA) and Soldier Readiness Processing (SRP) events, maintaining accurate medical records, coordinating appointments, and tracking readiness metrics.
Key Responsibilities: Administrative & Readiness Support
Provide medical and dental administrative support as required by Non-Clinical Nurse Case Managers and per MED DET SOP for PHA and SRP events.
Obtain Service Members' signatures on Release of Information (ROI) forms.
Assist in resolving scheduling conflicts for Service Members needing medical or dental care.
Systems & Data Entry
Accurately perform data entry in the following systems:
MEDPROS
MODS
MEDCHART
e-Case
e-Profile
Provide telephone support including contacting physician or dental offices to obtain required information.
Documentation & Recordkeeping
Track Service Member medical readiness and perform tasks or reports as assigned by Case Managers or outlined in SOPs.
Prepare for PHA/SRP medical events by assembling mobilization medical records and appointment cover sheets for scheduled individuals.
Scan and digitally upload all medical documentation into MEDCHART's Health Readiness Reporting (HRR) module, IAW AR 40-66 and State Surgeon's Office indexing guidance.
Add all medical documentation to the Soldier Treatment Record (STR) in paper form, in compliance with AR 40-66, HIPAA, and PII requirements.
Validate digital medical record files for discharged Service Members IAW regulatory guidance.
Qualifications
Qualifications:
High school diploma or equivalent required; associate degree preferred.
Previous experience in a military, healthcare, or administrative support environment is highly desirable.
Proficiency in Microsoft Office and experience with military medical systems preferred (MEDPROS, MEDCHART, etc.).
Strong attention to detail and ability to manage multiple priorities.
Excellent communication and interpersonal skills.
High level of professionalism and discretion with confidential information.
Work Environment & Conditions:
Office-based environment with responsibilities during PHA/SRP events which may require on-site support.
Collaborative team setting with interaction across administrative, medical, and military personnel.
Adherence to timelines and accuracy of recordkeeping is critical.
Equal Opportunity Employer:
Global Dynamics LLC is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals and do not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.
$34k-46k yearly est. 12d ago
AT&T Customer Service Representative
Clarity Enterprises Inc. 4.5
Service specialist job in Cedar Rapids, IA
Job Description
Customer Service Representative - Paid Training!
Clarity Enterprises Inc. -Cedar Rapids, IA
$800 - $1,500 a week
We have Full-Time positions available for career-minded individuals with customer service backgrounds, looking to earn a great weekly income! This is an entry-level opening with training provided to ensure success. If you have restaurant, bar, or retail experience then we want to hear from you!Informing the customer/community about the newest tech products and services. No matter your background, our training program can put you ahead of the curve. Thanks to our stellar management team, we have seen unprecedented growth over the past year. We are ready to expand our TEAM!
Benefits:Earning potential $800 - $1,500 weekly! Positive & Energetic Work EnvironmentUnlimited Growth PotentialContinuous paid training Stability and SecurityPaid travel opportunities.
Requirements: High School Diploma / Advanced College Course work is (preferred)
Previous customer service, retail, sales, or hospitality work experience.1 year of sales back group(preferred )
Great listening and communication skills to build customer rapport. Must be able to use computer and tablet technology. Attributes that each candidate must possess: Above-average people skills Winning attitude.
Ability to learn new professional and business skills.Great work ethic and ambition. Previous Leadership experience preferred but not required.
Apply today! We are excited for you to start your sales career!
$800-1.5k weekly 25d ago
Tactical Buyer - Customs Specialist (m/f/d)
Nordex Se
Service specialist job in West Branch, IA
Do you want to be part of an agile team where colleagueship truly matters? As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It's the individual that defines the team. And it's the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.
POSITION SUMMARY
The role of Tactical Buyer - Customs Specialist directly supports the company's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Tactical Buyer, you will be responsible for managing day-to-day procurement operations, focusing on SAP-based purchase order administration, supplier onboarding, and customs/tariff compliance for the U.S. market. This role is critical to ensure smooth material flow, cost control, and regulatory adherence across our sourcing activities.
WHAT YOU'LL DO
SAP & Procurement Operations:
* Create, release, and manage Purchase Orders (POs) in SAP for direct and indirect materials.
* Monitor PO status, expedite deliveries, and resolve discrepancies with suppliers.
* Maintain accurate procurement data in SAP, including pricing, lead times, and delivery terms.
* Collaborate with internal stakeholders to ensure timely procurement aligned with production schedules.
Supplier Onboarding & Management:
* Coordinate supplier onboarding in SAP, ensuring all documentation, certifications, and compliance requirements are met.
* Maintain supplier master data and ensure alignment with corporate procurement policies.
* Support supplier contractual management, HSE compliance when onboarding.
Customs & Tariff Compliance:
* Act as the internal point of contact for U.S. customs regulations, tariff classifications, and import/export documentation in Sourcing.
* Analyze the impact of tariffs and trade regulations on material costs and lead times.
* Work with customs brokers and logistics teams to ensure smooth customs clearance and compliance with U.S. trade laws.
* Monitor changes in trade policy and proactively adjust sourcing strategies to mitigate cost and risk.
WHAT YOU HAVE
* Bachelor's degree in supply chain management, Business Administration, or related field.
* Minimum 3 years of experience in tactical buying or procurement, preferably in a manufacturing or industrial setting.
* Certification in International Trade Compliance or Customs Brokerage (Preferred).
* Solid understanding of U.S. customs regulations, HTS codes, and tariff structures.
* Excellent communication, negotiation, and organizational skills.
* Experience working with cross-functional teams including logistics, engineering, and finance.
* Familiarity with PFEP, S&OP cycles, and inventory models (Preferred).
* Experience with supplier audits and corrective action processes (Preferred).
* Ability to travel domestic and international locations to project sites and on business as required with the ability to obtain a passport.
* Driving is an essential function of the job. Must possess a full valid driver's license and be insurable under our auto insurance policy. This position will be subject to periodic driver's abstract checks to confirm continued insurability.
Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must:
* Demonstrate a strong understanding of and commitment to safety protocols and procedures.
* Ensure compliance with all safety regulations and company policies.
* Proactively identify and mitigate potential safety hazards.
* Properly use applicable safety equipment, including but not limited to eye protection, hearing protectors, steel-toe boots, and hard hats. Loose-fitting clothes and jewelry are not permitted.
* Communicate effectively with team members and management to ensure a safe working environment.
* Speak and understand English fluently to effectively communicate safety and job-related information, follow safety instructions, and collaborate with English-speaking supervisors and team members.
We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership.
Financial Benefits
* Paid Time Off - Three (3) weeks accrued (120 hours)
* Medical & Pharmacy Insurance with multiple options to best meet your needs
* Health Savings Account (HSA) with Employer Contribution
* Flex Spending Account (FSA)
* Dental Insurance
* Vision Insurance
* Short-Term / Long-Term Disability Insurance
* Life and AD&D Insurance
* 401(k) with Employer Match
* Student Debt Repayment
* Tuition Reimbursement
Wellbeing, Family Planning, and Voluntary Benefits
* Employee Assistance Program (EAP)
* Parental Leave
* Calm Subscription
* Gym Membership Reimbursement
* Accident Insurance
* Legal Plans
* Spot Pet Insurance
* Auto and Home Insurance
* And much more…
* Offers may vary by location and eligibility.
Equal Opportunity:
Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
DEI:
We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE
ABOUT THE NORDEX GROUP
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.
We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex
We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
$25k-41k yearly est. 15d ago
Part Time Customer Service Associate
The Hertz Corporation 4.3
Service specialist job in Cedar Rapids, IA
The **Part Time Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $17.25/hr.
**Qualifications:**
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$17.3 hourly 60d+ ago
Customer Relationship Advocate
ImOn Communications
Service specialist job in Cedar Rapids, IA
Full-time Description
ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Customer Relationship Advocate to join our team.
At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you'll help our team create connections, one person at a time.
The Customer Relationship Advocate technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.
Hours of position: Monday - Friday 10:00am - 7:00pm with rotating Saturday's 8:00am -12:00pm.
Essential duties and responsibilities include but are not limited to:
Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers.
Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation.
Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
Analyze and solve problems regarding billing, service, or sales issues.
Demonstrate punctuality and consistent attendance.
MUST be able to work a flexible schedule.
Requirements
We are looking for people with:
High School degree or equivalent
At least 2 years of experience in a call-center environment.
Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required.
It is nice if you are:
Fluent in the English and Spanish language (highly desired).
At ImOn, we'll hook you up. We offer our employees a full benefit package to include:
A 401k plan with up to a 4% company match.
Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
A robust wellness program that offers annual health screenings as well as fitness incentives.
Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.
$31k-46k yearly est. 6d ago
Customer Service Specialist
Auxiant 3.1
Service specialist job in Cedar Rapids, IA
************************
Auxiant's Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a Customer Service Representative in our Cedar Rapids, IA office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
Handle incoming and outgoing phone calls from providers and members.
Handle incoming live chats via the website from providers and members.
Respond to emails via Auxiant secure email from providers.
Essential Functions:
Answer provider phone, live chat, and secure email questions regarding claim status and benefits
Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:
Other duties as assigned or appropriate
Education/Qualifications:
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Qiclink experience
Previous call center experience preferred
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more
$30k-37k yearly est. 9d ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Service specialist job in Iowa City, IA
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Job Title: Customer Service Representative Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$28k-37k yearly est. 30d ago
Customer Service Representative - Iowa City, IA
Kedia Corporation
Service specialist job in Iowa City, IA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$28k-37k yearly est. 60d+ ago
Customer Service Rep(01750) - 1534 S Gilbert
Domino's Franchise
Service specialist job in Iowa City, IA
Come Work for #1 Pizza Company in the world! Join our team, apply today!
As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.
Responsibilities:
Provide friendly and attentive service to customers both over the phone and in-person.
Assist customers with placing orders, customizing pizzas, and answering menu questions.
Upsell additional menu items and promotions to enhance customer satisfaction.
Handle inquiries, concerns, and complaints with empathy and professionalism.
Accurately enter orders into the system and process payments.
Maintain cleanliness and organization within the store
Qualifications
Job Requirements:
A team player who is punctual and has a positive attitude!
A fun and friendly person, who is comfortable talking to customers.
Ability to work efficiently in a fast-paced environment.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Excellent communication and interpersonal skills.
Flexibility to work evenings, weekends, and/or holidays.
You are at least 16 years of age.
Additional Information
Benefits:
A fun, rewarding and fast paced working environment
Full training with an industry leading brand
Health insurance
Excellent career with great opportunities for internal promotion.
Awesome discounts on Pizza!
$28k-37k yearly est. 2d ago
Client Service Representative at Cat Clinic of Iowa City
Cat Clinic of Iowa City
Service specialist job in Iowa City, IA
Practice
Established in 2002, the Cat Clinic of Iowa City remains Iowa City's sole feline-exclusive full-service veterinary clinic.
This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our warm and quiet atmosphere inspires in their cats.
We're thrilled to announce that our veterinary clinic in Iowa City has been recognized as the best in town. A sincere thank you extends to all our patrons for your steadfast support!
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Previous experience required.
Pay range: $15 - $17
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Pet care discount
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $15.00 - USD $17.00 /Hr.
$15-17 hourly Auto-Apply 8d ago
Client Service Representative at Cat Clinic of Iowa City
Glenwood City Veterinary Clinic
Service specialist job in Iowa City, IA
Practice
Established in 2002, the Cat Clinic of Iowa City remains Iowa City's sole feline-exclusive full-service veterinary clinic.
This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our warm and quiet atmosphere inspires in their cats.
We're thrilled to announce that our veterinary clinic in Iowa City has been recognized as the best in town. A sincere thank you extends to all our patrons for your steadfast support!
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Previous experience required.
Pay range: $15 - $17
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Pet care discount
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $15.00 - USD $17.00 /Hr.
$15-17 hourly Auto-Apply 10d ago
Member Service Representative
Greenstate Credit Union 3.9
Service specialist job in Iowa City, IA
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Makes weekly outbound service calls to members.
Answers member questions or refer members to appropriate departments or supervisors.
Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Maintains a satisfactory balancing record.
Educates members and staff of the features and benefits of all our products and services.
Refers products and services that benefit members to achieve team goals.
Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
Processes mail and night deposit transactions.
Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
Complete daily work including balancing and reconciliation of drawer offages.
Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
Assists in security procedures. Has access to and is accountable for office keys and combinations.
Balances, maintains, and corrects the coin machine and cash recyclers.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
Job Requirements/Expectations
JOB REQUIREMENTS:
Interpersonal skills to represent the Credit Union in a positive way.
High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
Thorough knowledge of deposit products and regulations.
Accuracy in the handling of cash, recording daily transactions, and attention to detail.
Good telephone manners and techniques.
Ability to work with minimal direction and exercise sound judgment.
Member account problem-solving skills.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Ability to develop and maintain effective working relationships as a cohesive team.
High school diploma or the equivalent (i.e. GED).
Cash handling, sales, and customer service experience desired.
Must be bondable.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.
#ID
$17.4-20.3 hourly Auto-Apply 5d ago
Construction Representative
The Perillo Group
Service specialist job in Iowa City, IA
Job Title: Construction Representative
Responsibilities:
Inspect construction sites regularly to ensure adherence to quality and safety standards
Coordinate with contractors and construction teams to address any issues or concerns
Review and approve project plans, blueprints, and specifications
Monitor project progress and provide regular updates to stakeholders
Ensure projects are completed within the scheduled timeline and budget
Requirements:
Bachelor's degree in Construction Management or related field
Proven experience in construction project management
Strong knowledge of construction processes, materials, and regulations
Excellent communication and interpersonal skills
Ability to work well in a fast-paced environment and manage multiple projects simultaneously
Benefits:
Competitive salary
Health insurance
401(k) retirement plan
Paid time off
Professional development opportunities
$30k-46k yearly est. 32d ago
Customer Service Representative - State Farm Agent Team Member
Carolina Espinoza-State Farm Agent
Service specialist job in North Liberty, IA
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
I opened my State Farm agency in 2007 and currently lead a close-knit team of three. Ive been with State Farm my entire career, starting in Finance and interning right out of college before eventually pursuing my dream of agency ownership.
Im married with three daughters, and my husband a third-generation insurance agent now works alongside me in the business. Im bilingual and a proud graduate of St. Ambrose University, where I earned both my B.A. in Accounting and my MBA. Outside the office, youll usually find me spending time with my family or doting on our toy poodle.
Im passionate about community involvement and proudly sponsor Dream Catchers, an organization that makes a meaningful impact in the lives of others.
I offer a variety of perks, including PTO, casual Fridays, cash and quarterly promotions, occasional team lunches, free drinks, and even a full kitchen in the agency.
Maintaining a positive, collaborative culture is a top priority for me. Im looking for go-getters who are self-driven, team-oriented, and eager to contribute to a supportive environment where everyone helps each other succeed.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Carolina Espinoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
How much does a service specialist earn in Iowa City, IA?
The average service specialist in Iowa City, IA earns between $26,000 and $60,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Iowa City, IA
$39,000
What are the biggest employers of Service Specialists in Iowa City, IA?
The biggest employers of Service Specialists in Iowa City, IA are: