Service specialist jobs in Jersey City, NJ - 2,704 jobs

• Process Commercial Loan transactions within the agreed timelines & accuracy. • Understanding of Syndicated Loan Agency servicing, participation bought, rollovers, funding, Invoicing & billing process • Tracking of the transactions assigned and completion on time. • Daily Reporting of the activities/transactions processed • Responsible for processing and authorizing daily transactions (reserving of funds, funding with Treasury and drawdown's / rollovers / payments / fees) • Reviewing and making swift payments as per deal requirements • High School Diploma or equivalent. • 2 to 4 years of experience in Syndications & Corporate Lending Operations • Basic MS Office knowledge • Good Communication and Co-ordination skills

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities Greet members and guests warmly, checking them in and making them feel welcome Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc. Ensure that member spaces and lobby areas are orderly and welcoming Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success Maintenance of Spring Place member database (NEXUDUS profiles) Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections. Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines. Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback. Assist with various projects and related duties as assigned Qualifications/ Skills 2+ years' relative experience in customer service A passionate team player with excellent drive, confidence and interpersonal skills. Experience with dealing with celebrities and high-profile events is useful. Ability to work effectively under time constraints and deadlines Enthusiastic, highly motivated and a proactive team player Ability to multitask, prioritize and manage time efficiently Excellent verbal and written communication skills Must be able to work in a fast-paced environment Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed) Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

Call Center Specialist - Debt Collections (On-Site) Merani Law • $20-$25/hour • NYC (On-Site) Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes. Key Responsibilities Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances. Discuss payment options, set up payment plans, and process payments accurately. Update customer account records and document all interactions. Use TCN call center software to manage daily call activity. Provide excellent customer service while following collection procedures and firm policies. Requirements Prior collections experience required. Law firm experience highly preferred. Experience with call center software (TCN preferred). Spanish fluency (spoken & written) preferred. Reliable attendance, strong attention to detail, and professional communication skills. Must pass all required background and reference checks.

The Concierge / Client Experience Associate is a cross-functional, client-facing role responsible for supporting daily office operations and delivering an exceptional, white-glove experience to clients, guests, and internal teams. This position supports a single-floor office that regularly hosts senior leadership, high-profile clients, and royalty, requiring the highest level of professionalism, discretion, and hospitality. The role demands flexibility, adaptability, and a service-first mindset. The ideal candidate thrives in a fast-paced environment, enjoys variety in their daily responsibilities, and consistently goes above and beyond to anticipate and accommodate client and guest needs. Pay Rate: $25.00/hr Shift: 8:00am - 5:00pm; 8:30am -5:30pm; Monday - Friday Key Responsibilities Client & Guest Experience Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas Anticipate guest needs and respond promptly, professionally, and with discretion Hold doors for incoming clients and vendors as needed Register guests, issue visitor badges, and maintain strict adherence to building security protocols Provide in-house beverage service, including coffee upon request Maintain a pristine, professional Front of House reception area at all times Conference & Meeting Support Set up, reset, and break down conference rooms before and after meetings Manage and monitor client and conference rooms during meetings, including cleanliness and readiness Assist with meeting and conference room scheduling and maintain internal tracking tools Support catering logistics, including assisting with setup, delivery, and service for meetings Office Operations & Facilities Support Replenish supplies in pantries, conference rooms, and client offices Assist with submitting work orders via Building Engines for office-related issues and visitor access Open and close work areas at scheduled times, ensuring full operational readiness Track, order, and restock office supplies, snacks, beverages, and stationery Assist with printing and basic IT support requests Administrative & Project Support Draft proposals and support documentation as needed Assist with invoicing, reporting, filing projects, and form completion Prepare shipping labels and coordinate FedEx packages Assist with ordering business cards Coordinate birthday cards, retirement gifts, and other employee recognition items Support desk reservations and seating coordination during peak office periods Communication & Process Improvement Answer incoming phone calls professionally and route to appropriate parties Screen calls and direct messages to ensure timely and accurate communication Maintain a high level of communication with all levels of staff, clients, and stakeholders Create and update procedures and protocols Identify opportunities to improve service delivery, efficiency, and overall client experience Additional Responsibilities Assist with ordering lunches for internal and external meetings Perform ad hoc administrative and office support duties as assigned Support additional tasks and projects as determined by management Qualifications & Attributes Exceptional customer service and hospitality skills Ability to operate with discretion, professionalism, and confidentiality Strong organizational and multitasking abilities Flexible, adaptable, and comfortable managing changing priorities Professional appearance and demeanor at all times Proactive, dependable, and detail-oriented The ideal candidate: Appreciates variety in daily work operations Is highly service-oriented and consistently goes above and beyond to meet client needs Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience Thrives in a cross-functional environment requiring flexibility and adaptability Is comfortable supporting high-profile individuals and maintaining the highest service standards

We're looking for a highly organized and proactive Operations Coordinator to support our Operations Supervisor in driving efficiency across all administrative, operational, project, and purchasing activities. In this role, you'll be the go-to connection between departments, vendors, and customers - ensuring projects stay on track, deadlines are met, and clients receive exceptional service. Responsibilities: Provide daily support to the Operations Supervisor and team with a variety of operational and administrative tasks. Collaborate closely with engineers to track project progress, timelines, and deliverables. Manage vendor communications, orders, parts, and services to ensure timely delivery for ongoing projects. Help maintain project schedules and follow up on action items from weekly production meetings. Monitor department performance metrics and vendor reliability to support operational improvements. Assist with purchasing and procurement to ensure all materials and services align with project needs. Maintain positive relationships with clients and staff, handling inquiries professionally and efficiently. Respond to customer emails regarding project updates and timelines. Organize and schedule meetings, presentations, and internal events; send reminders and prepare materials as needed. Manage appointments and calendars for supervisors and key stakeholders. Create and maintain accurate databases, records, and documentation (both electronic and paper). Support general office operations including filing, ordering supplies, and phone/email communication. Qualifications: Bachelor's degree in Engineering required; Mechanical Engineering preferred. 5+ years of experience in operations, preferably within a manufacturing or engineering environment. Strong organizational, multitasking, and time management skills - you know how to keep things moving. Osana software experience preferred. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication and customer service skills. A self-starter who can work independently and take ownership of tasks. Ability to prioritize and adapt in a fast-paced, dynamic environment.

At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed. Excellent organizational skills and attention to detail Ability to handle challenging situations and resolve customer complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences) Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information. Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy. Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential. Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example. Perform Switchboard duties and direct calls as needed. Participating in training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred. Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required. Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction. Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important. Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential. Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial. Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary. Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable. Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential. Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected. Refined verbal and written communication skills. Minimum 2 years of progressive experience in a hotel or a related field requirement. Ability to work overnight, weekends, and holidays. Ability to stand or walk for long periods of time. Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders. Job Responsibilities: Analyze customer inquiries, various types of feedback. and related data. Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries. Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency. Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP. Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC. Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues. Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience. Is up to date and understanding of industry fraud trends Skills in defining requirements for operational changes or service improvement Capability to adhere to team processes and standards, while leading process improvement efforts. Ability to work in a fast-paced environment while maintaining a high level of attention to detail. Other duties as assigned by supervisor Requirements: Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar Minimum 2-3 years of experience in Logistics or E-commerce is preferred Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools Flexibility and agility to adapt to changing and evolving business requirements and objectives. Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic. Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally. Regular, dependable attendance and punctuality is required Salary: $92,000 - $97,000 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills. Key Responsibilities: Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests. Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness. Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations. Monitor inventory levels and assist clients with replenishment planning. Prepare and analyze reports on shipment status, performance metrics, and account activity. Handle escalations promptly and provide proactive solutions to prevent service disruptions. Maintain strong relationships with clients through regular communication and account reviews. Identify opportunities for process improvements and upselling additional services. Qualifications: Bachelor's degree in Business, Supply Chain, Logistics, or related field (preferred). 3+ years of experience in customer service or account management within logistics or apparel industry. Strong understanding of supply chain processes and apparel distribution requirements. Excellent communication, negotiation, and interpersonal skills. Proficiency in MS Office and logistics management systems (TMS/WMS experience preferred). Ability to multitask, prioritize, and work in a fast-paced environment.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Job Title: Customer Service Representative Duration: 3 + Months (possible extension) Pay rate: $18/hr on w2 We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams. Key Responsibilities Process customer orders received via EDI, email, and phone accurately and in a timely manner Document and communicate all order changes or revisions to the appropriate departments Provide required documentation to operations and warehouse teams Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays Ensure all customer-related documentation is complete, accurate, and properly filed Process RMAs and credits; coordinate with customers and finance as needed Oversee and manage PaperVision system Attend and participate in meetings as required Additional Responsibilities Answer incoming calls and provide customer assistance Manage and resolve customer complaints; escalate to supervisors when necessary Provide customers with missing or replacement documents (invoices, BOLs, etc.) Support the sales team with customer and order-related needs Greet visitors, screen calls, and relay messages to appropriate staff Monitor facility access to ensure entry is limited to authorized employees and vendors Complete special projects and miscellaneous customer care tasks as assigned Prepare reports and maintain required documentation Job Requirements Education High School Diploma or GED required Experience 1-2 years of related experience and/or training, or an equivalent combination of education and experience System implementation experience preferred Knowledge, Skills & Abilities Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software Strong verbal and written communication skills Effective time management and organizational skills 10-key data entry proficiency Language Skills Ability to read and interpret safety rules, procedures, and operating instructions Ability to write routine reports and correspondence Ability to communicate effectively with customers and employees Math Skills Ability to perform basic arithmetic with whole numbers, fractions, and decimals Ability to calculate rates, ratios, and percentages and interpret graphs Reasoning Skills Ability to follow written, verbal, and diagram-based instructions Ability to solve problems involving multiple variables in standard situations Strong judgment and ability to work independently when supervision is limited

About Us Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations. We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide. Position Summary As a Client Success Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish. Key Responsibilities Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals. Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews. Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities. Resolve issues and drive resolution across internal teams in a professional and proactive manner. Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations. Help prepare client-facing decks or Quarterly Business Reviews. Maintain accurate records of customer interactions and shipment documentation. Support process improvements and identify opportunities to enhance service performance. Handle escalations and ensure customer satisfaction through prompt and clear communication. Qualifications 1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment. Experience managing B2B clients. Strong communication and problem-solving skills. Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus). Detail-oriented, organized, and capable of managing multiple priorities. Team player with a proactive attitude and ability to work under pressure. Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus. Knowledge of customs procedures or international shipping is an advantage. Why Join AGS Be part of a global logistics leader transforming e-commerce delivery. Collaborative, fast-paced, and growth-oriented work culture. Opportunities for career development and advancement. Competitive pay, benefits, and performance incentives.

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. POSITION SCOPE: The Client Care Specialist creates joy and ease for all FoundRae clients by delivering seamless, efficient service across every communication channel and touchpoint. This role drives sales performance and cultivates long-term client relationships through expert use of digital and clienteling tools. By championing a cohesive omni-channel experience and collaborating closely with internal teams, the Client Care Specialist always ensures a consistently elevated client experience. RESPONSIBILITIES: Sales: Achieve sales targets through an elevated, seamless experience at every client touch point: Support clients in beginning and continuing their FoundRae journey across all client touchpoints through expert knowledge of our services, products and digital tools Effectively communicate FoundRae services and product knowledge, consistently staying up to speed as our collections and service offering continue to evolve Champion all omni-channel services, including but not limited to personalization and customization to drive trade and client satisfaction Client Experience: Offer an elevated, client-centric FoundRae experience to exceed client expectations: Communicate effectively with all clients across our communication channels; phone, email, text, whatsapp, social and chat by making use of our brand communication guidelines and achieving SLA targets Host luxurious, personalised virtual and in-store appointments for our clients in line with our hosting and outreach guidelines Build genuine, meaningful lasting relationships with new and existing clients through exceptional service at all times Clienteling: Expert use of our clienteling tools and CRM system to drive client acquisition and loyalty: Effective data capture in order to grow client files Manage personal client portfolio and personal outreach to drive sales performance Support marketing initiatives through clienteling initiatives based on business needs and evolving strategy Amplify the use of our clienteling tools to enrich client profiles, build wishlists and personalize client journeys Styling and Digital Assets: Support our clients in building their FoundRae story visually, wherever they are! Expert use of our digital creative tools to guide clients in building their story through personalized lookbooks, imagery and video Drive virtual and in-store appointments to guide our valued clients and present collections in real time Offer continued styling support and recommendations, working on whichever platform is more convenient for our clients Omni-channel Support: Create joy and ease for our clients through driving omni-channel client experiences: Supporting our clients with booking in-store appointments and connecting them with their closest in-store stylist Meeting our clients in-store and in person to support them at any point of their journey if more convenient for them Collaborating internally with other departments to deliver the best experience possible for our clients, creating joy and ease wherever possible Operations: Drive operational excellence through internal collaboration and attention to detail: Effectively support clients globally, guiding them through their FoundRae journey with care and accuracy Manage operational flows for orders and services with a high attention to detail at every stage of the journey Support with aftersales, including proactive client follow up, exchanges, returns, repairs and cleaning services Internal coordination with multiple departments, including but not limited to: design, production and fulfillment teams, to ensure accurate and timely processing of orders REQUIREMENTS Minimum 2 years previous in luxury retail and/or jewelry sales experience preferred Excellent verbal and written skills Highly organized and detail-oriented Able to work autonomously and as a team A people person, genuinely passionate about client service and relationship building A great communicator, able to navigate challenging conversations and escalations Experience working with clienteling platforms, Endear and Gladly a plus Must be able to work weekends and shift work where required

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , DiBruno Bros. and Gourmet Garage banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. Summary We are seeking a Business Process Optimization Specialist to work in our Business Innovation and Transformation Services team, to drive efficiency and continuous improvement across our organization. In this role, you will document and analyze current state processes, identify improvement opportunities using data-driven techniques, and collaborate with stakeholders to design and implement future state workflows. Your expertise in process enhancement, software implementation, and data analysis will be essential in optimizing operational performance. The Business Process Optimization Specialist will work closely with our Transformation Projects to identify current state process, define future state processes and ensure these processes are incorporated into Training and Change Management plans. This role will be responsible for building a center of excellence within the >tech_ division on process improvement driving efficiencies both within our Tech processes as well as across business processes. Essential Functions Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes Understanding of IT processes to drive improvement and standardization across the division Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement. Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans. Develop process flows, identify inefficiencies, and evaluate areas for improvement. Data Analytics & Root Cause Analysis - Use data-driven insights to diagnose issues and propose evidence-based solutions. Process Improvement & Future State Design - Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes. Software Implementation Support - Ensure processes align with system implementations Process Training & Change Management - Educate teams on new workflows and best practices to ensure smooth transitions. Stakeholder Collaboration - Communicate findings, lead discussions, and gain alignment from key business units. Qualifications Bachelor's degree in Business, IT or related field required. Must have at least 5-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization. Experience implementing Process mapping tools such as Visio and business process repository tools such as Nintex Promapp, Signavio or Blueworks Lean Six Sigma certification (green belt or higher) or other process certification a plus. Project Management skills and certification a plus Understanding of Organizational change management and certification a plus. Business acumen and knowledge of IT processes and tools to drive improvement and standardization Strong group facilitation skills Data analytics, process mapping, and continuous improvement methodologies. Experience implementing large enterprise software and process redesign within digital transformation initiatives. Excellent communication, problem-solving, and stakeholder management skills. Influencing skills and ability to lead through indirect influence Working Conditions & Physical Demands Ability to sit in front of a computer for long periods of time. Ability to sit, stand and walk frequently. Ability to adhere to the company's four day in office work requirement. Ability to travel, as business needs dictate. Core Competencies Communicate Effectively: Share thoughts, ideas and information in an organized, clear and precise and persuasive manner (written and oral communication). Drive for Results: Understands how the role impacts the organization's strategic objectives. Embrace Change: Adapts to new environment, jobs, technologies and processes. Develop You: Identifies opportunities for career development. Build Relationships: Works as part of a team to achieve company goals. Stay Competitive: Shows passion and enthusiasm for their work. Company Perks Vibrant Food Centric Culture Comprehensive medical, dental and vision package Competitive Salary and Paid Time Off Fitness Reimbursement and Well-Being Program Corporate Training and Development University Collaborative team environment Paid Parental Leave 401K Matching Gifts and Community Volunteer Involvement

About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more. Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy. Task Management: Track, follow up and close out service tasks. Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance. Customer Servicing: Assist the Account Managers with incoming calls when needed. Qualifications: Valid New Jersey Property and Casualty License required Minimum of 2 years of commercial lines insurance experience Knowledge of insurance products Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered Effective verbal and written communication skills Excellent organizational skills Strong multitasking skills, attention to detail, and follow-through discipline Hours: Monday-Friday, 9:00am-5:00pm Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Our pharmaceutical client is seeking a Site Account Specialist on a long-term contracting basis based in Madison NJ The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company's commercial autologous cellular immunotherapy products. They will serve as the Company's cell therapy treatment centers main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations ( 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. Duties and Responsibilities: Act as primary scheduling point of contact for assigned treatment sites Create and maintain patient schedules in coordination with treatment sites and manufacturing sites Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Execute exception processes such as product returns, product replacements, and out of spec product Input and maintain transactional data related to patient schedules within clients' scheduling system Train treatment sites on patient scheduling processes as assigned Document feedback from customers and partners as received Create and maintain master data in account management system Actively participate in tactical and other meetings as assigned Facilitate daily operations activities and meetings including shift turnover on rotating basis Provide real-time scheduling portal support to external users Lead meetings with commercial matrix teams Raise escalations and execute as assigned Track assigned account health and provide insights into trends Comply with applicable SOPs, work practices, and other documentation Establish and maintain a trusted relationship with commercial matrix team and treatment sites as assigned Accountable for individual performance Execute project tasks as assigned Execute working groups tasks as assigned Required Competencies: Bachelors degree or 3 years of work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Highly self-motivated, self-aware, and professional Able to work independently and in groups Flexible in responding to quickly changing business needs Exceptional customer service orientation Skilled at managing tense situations and de-escalation Eager to work with teams from other regions and cultures Able to share workspace for independent and collaborative work Strong sense of ownership and accountability Position shift time is 8am 5 pm local. Overtime may occasionally be required as assigned. Holiday support is required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year. Pay: 31-33/hr. Job #83955

Provider Engagement and Performance Manager The Provider Engagement and Performance Manager plays a critical role in advancing Network Solutions IPA's (NSIPA) mission by developing, managing, and supporting a high-performing provider network. This role is responsible for fostering strong provider relationships, driving performance in value-based care contracts, and ensuring provider satisfaction through effective engagement, education, and administrative support. The ideal candidate is proactive, mission-driven, customer-focused, and thrives in a fast-paced healthcare environment. They possess strong communication and analytical skills, a collaborative spirit, and a deep understanding of provider practice operations and value-based care delivery models. Key Responsibilities Provider Engagement, Performance & Relationship Management Serve as the primary point of contact for a panel of providers within a designated territory. Represent and promote NSIPA as the preferred IPA through strong provider relationships and superior service. Conduct regular in-person provider visits (3-4 days/week) and manage follow-up activities on administrative days (1-2 days/week). Lead new provider onboarding and orientations, ensuring a smooth introduction to NSIPA's programs, policies, and value-based contracts. Communicate performance expectations, program updates, and support resources in a clear and timely manner. Collaborate with providers to implement quality improvement initiatives and care gap closure strategies. Provide practices with performance reports and actionable insights, including quality metrics, care gap data, and population health dashboards. Analyze provider performance from a clinical, operational, and financial perspective to identify opportunities for improvement. Support access to EMRs, assist with medical record requests, and gather provider cooperation for performance initiatives. Identify opportunities to expand or strengthen NSIPA's provider network in alignment with strategic goals. Assist with provider recruitment and engagement strategies in partnership with payers and internal stakeholders. Develop an in-depth understanding of the unique needs and challenges of NSIPA's provider network. Support planning and execution of provider meetings, events, and educational seminars. Work closely with internal teams across departments (e.g., Quality, Care Coordination, Contracting, IT) to ensure successful implementation of NSIPA initiatives. Participate in Joint Operating Committee (JOC) meetings and collaborate with payers as needed. Ensure timely resolution of provider issues, inquiries, or concerns, maintaining a high level of service and satisfaction. Maintain accurate and up-to-date records of provider contacts, staffing, and key operational information. Ensure the quality and completeness of documentation, including onboarding packets, orientation materials, and performance reports. Assist with special projects and organizational initiatives, such as events, chart chases, EMR integration, or population health efforts. Skills & Competencies Excellent interpersonal and communication skills, with the ability to build trust-based provider relationships. Strong critical thinking and problem-solving abilities. Self-motivated, organized, and able to manage competing priorities. Proficiency in Microsoft Office Suite and other relevant software platforms. A collaborative, entrepreneurial mindset aligned with NSIPA's mission and provider-first philosophy. Core Attributes Mission-driven and customer service-oriented Strong sense of ownership and accountability Analytical mindset with the ability to interpret data for actionable insights Entrepreneurial spirit with a proactive approach to solving problems High level of professionalism, integrity, and emotional intelligence Education & Experience Bachelor's degree in healthcare administration, public health, business, or a related field (Master's preferred). 3+ years of experience in provider relations, network management, or a similar healthcare-facing role. Knowledge of value-based care, managed care models, and healthcare provider operations. Experience working with EMRs, performance reporting tools, and population health platforms is a plus. NSIPA is proud to be an equal opportunity employer and values diversity in our network and workplace.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.