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Become A Service Specialist

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Working As A Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $53,740

    Average Salary

What Does A Service Specialist Do At General Electric

* As the Boiler Service Specialist, you will:
* Perform process-oriented work required to produce special purpose materials from raw materials and apply them to boiler surfaces which will include machining and measurements
* Perform process-oriented work required to clean power plant equipment
* Operate, maintain, and troubleshoot all major equipment within the area and work with other team members in the performance of normal operations
* Provide process diagnosis and aid in establishing process improvements for long term process cost control and quality growth
* Be responsible for some operations that may require respirators and/or other devices for the safeguard of operator health and incumbents must be willing to undertake these operations and follow all established work practices
* Be responsible for specific equipment and operational details that are sensitive and not to be discussed except with accepted applicants
* Have the ability to maintain records and perform related duties

What Does A Service Specialist Do At Siemens

* Participates in semi-complex equipment installation, trial runs, investigative tests, repairs and overhauls.
* Participates in training customers on semi-complex products and services.
* Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures.
* Participates in responding to semi-complex service or systems calls.
* Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements

What Does A Service Specialist Do At Schneider Electric

* To perform this job successfully, an individual
* must be able to perform each primary duty satisfactorily.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
* Performs commissioning of control systems to ensure proper operation
* Repair and reconfigure control system equipment, including conduit, wire and field devices
* Diagnose communication problems and install control devices and other components
* Diagnose and troubleshoot software and hardware issues
* Troubleshoot and verify correct operation of equipment and field devices
* Install, replace and re-commission devices, equipment and software
* Assist in performing job site training sessions
* Develop graphics and custom list views
* Oversees subcontractors to meet specifications and schedule
* Provides emergency and warranty service as required.
* Track costs associated with startup and commissioning to complete the assigned project ontime and within budget
* May lead project installation team in executing systems installations
* Provide technical support to other team members
* Other duties may be assigned
* This job might be for you if

What Does A Service Specialist Do At Unitedhealth Group

* Provide excellent service to walk - in members Receives and responds to inquiries from walk - in members regarding benefits, policies, procedures and protocols.
* Acts as a customer advocate in providing assistance to resolve members’ issues and problems.
* Follow - up calls to members with resolution to identified issues in timely manner.
* Resolves inquiries related to authorizations, claims, enrollment, and billing.
* Provides service requests to other departments as needed.
* Fulfills material requests for members.
* Maintains accurate member data, including addresses, phone numbers, and PCP changes.
* Inputs data in system for record tracking and issue resolution.
* Documents all issues in system in a timely manner.
* Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience.
* Promote various store events and seminars to customers.
* Assists members to apply for various government assistance programs.
* Performs accountabilities in accordance with established organizational metrics.
* Identifies trends and continuously makes recommendations to improve processes.
* Reports issues or problems with members, systems and processes to manager.
* Assists and involves in member retention projects.
* Performs other related projects and duties as assigned.
* Meet established performance standards.
* Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
* Perform Insides sales function to increase new business Service walk - in prospects interested in Medicare and Individual Products.
* Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs.
* Provide information on various plan designs and send out benefit package and sales materials.
* Coordinate with Sales Rep.
* on prospect follow - up.
* Input sales activities and results on sales tracking system.
* Collect and review enrollment application to ensure completeness.
* Coordinate with Sales Administrative Assistant and Enrollment Dept.
* to ensure smooth enrollment process.
* Active participation in community events to build relationship and promote our brand

What Does A Service Specialist Do At Accenture

* Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
* Understands the strategic direction set by senior management as it relates to team goals.
* Uses considerable judgment to determine solution and seeks guidance on complex problems .
* Primary upward interaction is with direct supervisor.
* May interact with peers and/or management levels at a client and/or within Accenture.
* Determines methods and procedures on new assignments with guidance .
* Decisions often impact the team in which they reside .
* Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
* Ability to travel 100

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How To Become A Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Specialist jobs

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Real Service Specialist Salaries

Job Title Company Location Start Date Salary
Medical and Health Services Specialist V4Ems Inc. Fontana, CA Mar 21, 2016 $152,351 -
$250,440
Medical and Health Services Specialist V4Ems Inc. Santa Barbara, CA May 19, 2014 $135,217 -
$166,960
Aeronautical Services Specialist Davos Financial Corp. Opa-locka, FL Sep 08, 2015 $127,192
Mobile Service Specialist Open Systems Solutions, Inc. Las Vegas, NV Oct 01, 2012 $125,220 -
$156,525
Medical & Health Services Specialist Central Conv Hosp of Glendale (Dba. Chandler Conv Glendale, CA Feb 27, 2015 $122,131
Professional Services Specialist Amdocs Inc. Redmond, WA Apr 04, 2016 $118,000
Commercialization Services Specialist National Oilwell Varco, L.P. Houston, TX Sep 02, 2015 $114,192
Content Service Specialist Thomson Reuters Markets LLC Boston, MA Dec 16, 2016 $103,189
Enterprise Services Specialist (Support Services R Aldon Computer Group Emeryville, CA Aug 11, 2011 $95,000
Services Specialist General Electric Company Foxborough, MA May 12, 2016 $95,000
Application Services Specialist Headstream Inc. Wilmington, DE Mar 05, 2016 $95,000
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Oct 09, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Sep 10, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Sep 10, 2015 $91,686 -
$130,400
Software and System Service Specialist IBM India Private Limited Secaucus, NJ Jun 25, 2012 $77,166
Software and System Service Specialist IBM India Private Limited Franklin Lakes, NJ Nov 28, 2011 $77,100 -
$84,690
Professional Services Specialist 2 Rowan University Glassboro, NJ Jul 01, 2013 $75,417
Media Services Specialist, Platform Clients Videology, Inc. New York, NY Oct 01, 2015 $75,400
Medical/Health Service Specialist Youngqi, Inc. Los Altos, CA Jan 01, 2012 $75,132
Service NOW Specialist Fortune Minds Inc. Fort Worth, TX Jun 30, 2016 $75,000
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $74,214 -
$119,209
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $73,965 -
$118,800
Database Services Specialist Valdosta State University Valdosta, GA Nov 30, 2012 $61,880
Advisory SW Services Specialist IBM Corporation Santa Clara, CA Oct 13, 2011 $61,080 -
$124,020
Professional Services Specialist 3, Computer Services Rowan University Glassboro, NJ Mar 28, 2016 $61,051
Implementation Services Specialist Synygy, Inc. Chester, PA Oct 01, 2012 $60,500
Manufacturing and Service Specialist 2 Pureline Treatment Systems LLC Bensenville, IL Jun 09, 2016 $60,070 -
$65,070
Implementation Services Specialist, Workflow Synygy, Inc. Chester, PA Oct 01, 2012 $60,060

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Top Skills for A Service Specialist

QualityCustomerServiceProceduresFinancialTransactionsSafetyCustomerSatisfactionDataEntryCreditCardPhoneCallsEmergencySalesGoalsAuditTechnicalSupportTroubleshootInternalDepartmentsHighVolumeNewAccountsCustomerInquiriesATMFHASupervise

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Top Service Specialist Skills

  1. Quality Customer Service
  2. Procedures
  3. Financial Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Responded to insurance service calls and provide quality customer service.
  • Lead event staff in day to day procedures Organize events team to optimize efficiency Communicate with event coordinators to establish successful events
  • Processed financial transactions correctly and efficiently as a cashier when needed.
  • Assisted the facilities team with required fire and safety drills.
  • Provide resolution to complex service issues or refer to appropriate associate to guarantee customer satisfaction and retention.

Top Service Specialist Employers

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