A service specialist is someone who sees to the needs of customers. They answer requests and handle complaints, process orders and returns, and provide information about the products and services of the company.
Working from offices or call centers, they receive inquiries and resolve problems via email, phone, or live chat. If they come across an issue, they do not have the authority to handle, they escalate it to the appropriate department.
Service specialists are always polite and professional. The customer is always right, and service specialists do not have a problem with that. If they do, they keep it under their hat.
There is more than meets the eye when it comes to being a service specialist. For example, did you know that they make an average of $20.88 an hour? That's $43,425 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and interpersonal skills.
When it comes to the most important skills required to be a service specialist, we found that a lot of resumes listed 18.0% of service specialists included communication, while 7.7% of resumes included customer service, and 4.4% of resumes included emergency. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service specialist job title. But what industry to start with? Most service specialists actually find jobs in the finance and insurance industries.
If you're interested in becoming a service specialist, one of the first things to consider is how much education you need. We've determined that 41.0% of service specialists have a bachelor's degree. In terms of higher education levels, we found that 11.8% of service specialists have master's degrees. Even though most service specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service specialist. When we researched the most common majors for a service specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service specialist resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service specialist. In fact, many service specialist jobs require experience in a role such as customer service representative. Meanwhile, many service specialists also have previous career experience in roles such as cashier or sales associate.