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Become A Service Specialist

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Working As A Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $72,876

    Average Salary

What Does A Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Specialist Career Paths

Service Specialist
Personal Banker Assistant Branch Manager Branch Manager
Account Manager
5 Yearsyrs
Account Manager Account Executive Office Manager
Accounting Manager
8 Yearsyrs
Underwriter Assistant Vice President Office Manager
Administrative Manager
6 Yearsyrs
Medical Assistant Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Underwriter Auditor Finance Analyst
Assistant Vice President
7 Yearsyrs
Case Manager Assistant Director Office Manager
Business Office Manager
8 Yearsyrs
Project Manager Program Manager General Manager
Center Manager
6 Yearsyrs
Analyst Finance Analyst Account Manager
Client Services Manager
7 Yearsyrs
Operations Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Personal Banker Branch Manager General Manager
District Manager
7 Yearsyrs
Operations Specialist Operations Manager General Manager
Regional Manager
8 Yearsyrs
Case Manager Program Manager Product Manager
Regional Sales Manager
9 Yearsyrs
Analyst Accounts Receivable Specialist Account Manager
Relationship Manager
6 Yearsyrs
Operations Specialist Operation Supervisor Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Medical Assistant Account Representative Account Executive
Sales/Marketing
5 Yearsyrs
Service Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Service Director
10 Yearsyrs
Service Manager Branch Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Average Length of Employment
Service Specialist 3.0 years
Center Specialist 2.6 years
Specialist 2.5 years
Client Specialist 2.3 years
Representative 2.1 years
Service Associate 2.1 years
Top Careers Before Service Specialist
Teller 8.3%
Cashier 7.4%
Internship 6.7%
Specialist 3.8%
Manager 3.4%
Volunteer 2.8%
Supervisor 2.5%
Top Careers After Service Specialist
Teller 5.6%
Specialist 4.8%
Cashier 4.6%
Internship 3.8%
Manager 3.5%
Consultant 3.1%

Do you work as a Service Specialist?

Service Specialist Demographics

Gender

Female

59.6%

Male

38.3%

Unknown

2.1%
Ethnicity

White

60.6%

Hispanic or Latino

17.3%

Black or African American

11.1%

Asian

7.4%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

61.7%

French

7.6%

Chinese

3.2%

Italian

3.0%

Portuguese

3.0%

German

2.8%

Russian

2.7%

Mandarin

2.3%

Arabic

2.0%

Cantonese

1.8%

Hindi

1.6%

Vietnamese

1.5%

Japanese

1.4%

Korean

1.2%

Armenian

0.9%

Polish

0.9%

Carrier

0.7%

Urdu

0.7%

Tagalog

0.5%

Hmong

0.4%
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Service Specialist Education

Schools

University of Phoenix

27.2%

Strayer University

6.7%

Liberty University

5.4%

Kaplan University

5.4%

Southern New Hampshire University

5.0%

Ashford University

4.6%

Capella University

4.6%

Michigan State University

4.1%

American InterContinental University

3.5%

Arizona State University

3.4%

Wayne State University

3.3%

University of South Florida

3.3%

Georgia State University

3.2%

Northern Virginia Community College

3.1%

University of North Texas

3.0%

University of Maryland - University College

3.0%

Community College of the Air Force

2.9%

Walden University

2.9%

University of Houston

2.8%

Florida State University

2.8%
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Majors

Business

30.6%

Psychology

7.3%

Criminal Justice

6.4%

Accounting

5.9%

Finance

4.7%

Communication

4.3%

Management

4.2%

Health Care Administration

3.7%

General Studies

3.5%

Social Work

3.3%

Marketing

3.3%

Human Resources Management

3.3%

Nursing

3.3%

Education

2.6%

Liberal Arts

2.6%

Computer Science

2.4%

Medical Assisting Services

2.4%

Sociology

2.2%

English

2.1%

Computer Information Systems

2.0%
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Degrees

Bachelors

39.6%

Other

24.6%

Masters

15.1%

Associate

12.6%

Certificate

4.9%

Diploma

1.5%

Doctorate

1.2%

License

0.5%
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Service Specialist Videos

Careers in Cybersecurity- Expert Advice From BlackHat & DEFCON

Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Specialist Salaries

Job Title Company Location Start Date Salary
Medical and Health Services Specialist V4Ems Inc. Fontana, CA Mar 21, 2016 $152,351 -
$250,440
Medical and Health Services Specialist V4Ems Inc. Santa Barbara, CA May 19, 2014 $135,217 -
$166,960
Aeronautical Services Specialist Davos Financial Corp. Opa-locka, FL Sep 08, 2015 $127,192
Mobile Service Specialist Open Systems Solutions, Inc. Las Vegas, NV Oct 01, 2012 $125,220 -
$156,525
Medical & Health Services Specialist Central Conv Hosp of Glendale (Dba. Chandler Conv Glendale, CA Feb 27, 2015 $122,131
Professional Services Specialist Amdocs Inc. Redmond, WA Apr 04, 2016 $118,000
Commercialization Services Specialist National Oilwell Varco, L.P. Houston, TX Sep 02, 2015 $114,192
Content Service Specialist Thomson Reuters Markets LLC Boston, MA Dec 16, 2016 $103,189
Enterprise Services Specialist (Support Services R Aldon Computer Group Emeryville, CA Aug 11, 2011 $95,000
Services Specialist General Electric Company Foxborough, MA May 12, 2016 $95,000
Application Services Specialist Headstream Inc. Wilmington, DE Mar 05, 2016 $95,000
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Oct 09, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Sep 10, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Sep 10, 2015 $91,686 -
$130,400
Software and System Service Specialist IBM India Private Limited Secaucus, NJ Jun 25, 2012 $77,166
Software and System Service Specialist IBM India Private Limited Franklin Lakes, NJ Nov 28, 2011 $77,100 -
$84,690
Professional Services Specialist 2 Rowan University Glassboro, NJ Jul 01, 2013 $75,417
Medical/Health Service Specialist Youngqi, Inc. Los Altos, CA Jan 01, 2012 $75,132
Service NOW Specialist Fortune Minds Inc. Fort Worth, TX Jun 30, 2016 $75,000
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $74,214 -
$119,209
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $73,965 -
$118,800
People Services Specialist Internal Drive Inc. Campbell, CA Dec 15, 2016 $73,590
Advisory SW Services Specialist IBM Corporation Santa Clara, CA Oct 13, 2011 $61,080 -
$124,020
Professional Services Specialist 3, Computer Services Rowan University Glassboro, NJ Mar 28, 2016 $61,051
Implementation Services Specialist Synygy, Inc. Chester, PA Oct 01, 2012 $60,500
Manufacturing and Service Specialist 2 Pureline Treatment Systems LLC Bensenville, IL Jun 09, 2016 $60,070 -
$65,070
Implementation Services Specialist, Workflow Synygy, Inc. Chester, PA Oct 01, 2012 $60,060

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Top Skills for A Service Specialist

  1. Customer Service
  2. Procedures
  3. Financial Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Assist Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
  • Lead event staff in day to day procedures Organize events team to optimize efficiency Communicate with event coordinators to establish successful events
  • Verify and balance reports and records of financial transactions using Property Management and Automated Revenue Audit systems.
  • Complete follow-up work required for telephone calls including paperwork and administrative duties.
  • Provided around-the-clock residential supervision of program participants, implementing safety protocols.

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Top 10 Best States for Service Specialists

  1. Texas
  2. North Dakota
  3. Alaska
  4. Minnesota
  5. New Hampshire
  6. Massachusetts
  7. Delaware
  8. Rhode Island
  9. Wisconsin
  10. Illinois
  • (4,656 jobs)
  • (199 jobs)
  • (134 jobs)
  • (1,381 jobs)
  • (407 jobs)
  • (1,625 jobs)
  • (243 jobs)
  • (186 jobs)
  • (1,058 jobs)
  • (2,454 jobs)

Top Service Specialist Employers

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Service Specialist Videos

Careers in Cybersecurity- Expert Advice From BlackHat & DEFCON

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