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Service Specialist Careers

A service specialist is someone who sees to the needs of customers. They answer requests and handle complaints, process orders and returns, and provide information about the products and services of the company.

Working from offices or call centers, they receive inquiries and resolve problems via email, phone, or live chat. If they come across an issue, they do not have the authority to handle, they escalate it to the appropriate department.

Service specialists are always polite and professional. The customer is always right, and service specialists do not have a problem with that. If they do, they keep it under their hat.

There is more than meets the eye when it comes to being a service specialist. For example, did you know that they make an average of $20.88 an hour? That's $43,425 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Specialist Do

There are certain skills that many service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and interpersonal skills.

When it comes to the most important skills required to be a service specialist, we found that a lot of resumes listed 18.0% of service specialists included communication, while 7.7% of resumes included customer service, and 4.4% of resumes included emergency. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service specialist job title. But what industry to start with? Most service specialists actually find jobs in the finance and insurance industries.

How To Become a Service Specialist

If you're interested in becoming a service specialist, one of the first things to consider is how much education you need. We've determined that 41.0% of service specialists have a bachelor's degree. In terms of higher education levels, we found that 11.8% of service specialists have master's degrees. Even though most service specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service specialist. When we researched the most common majors for a service specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service specialist resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service specialist. In fact, many service specialist jobs require experience in a role such as customer service representative. Meanwhile, many service specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$43,425
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
124,439
Job Openings

Service Specialist Career Paths

Top Careers Before Service Specialist

Cashier
10.2 %

Top Careers After Service Specialist

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Specialist

Service Specialists in America make an average salary of $43,425 per year or $21 per hour. The top 10 percent makes over $75,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$43,425

Best Paying Cities

City
ascdesc
Average Salarydesc
Boston, MA
Salary Range46k - 81k$62k$61,557
Washington, DC
Salary Range43k - 81k$60k$59,905
San Francisco, CA
Salary Range39k - 69k$53k$52,690
New York, NY
Salary Range37k - 68k$51k$50,869
North Chicago, IL
Salary Range37k - 67k$50k$50,270
Pittsburgh, PA
Salary Range35k - 65k$48k$48,235
$27k
$81k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Juvenile Services Specialist I
Juvenile Services Specialist I
City of Chesapeake Virginia
City of Chesapeake Virginia
03/31/2021
03/31/2021
$37,83303/31/2021
$37,833
Housing Services Specialist
Housing Services Specialist
Leon County BOCC
Leon County BOCC
03/31/2021
03/31/2021
$50,00003/31/2021
$50,000
Health Services Specialist (Temporary)
Health Services Specialist (Temporary)
NUHS
NUHS
03/31/2021
03/31/2021
$34,06003/31/2021
$34,060
Insurance Services Specialist
Insurance Services Specialist
Cielo-Nationwide
Cielo-Nationwide
03/30/2021
03/30/2021
$34,25503/30/2021
$34,255
Insurance Services Specialist
Insurance Services Specialist
Nationwide
Nationwide
03/30/2021
03/30/2021
$34,25503/30/2021
$34,255
See More Recent Salaries

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Service Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Specialist Resume

At Zippia, we went through countless Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Specialist Demographics

Gender

female

57.4 %

male

37.9 %

unknown

4.6 %

Ethnicity

White

58.3 %

Hispanic or Latino

19.3 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

65.1 %

French

7.0 %

Portuguese

3.4 %
See More Demographics

Service Specialist Education

Majors

Business
29.9 %

Degrees

Bachelors

45.3 %

Associate

17.3 %

Certificate

16.8 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.0% of service specialists listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Service Specialist

Some places are better than others when it comes to starting a career as a service specialist. The best states for people in this position are Hawaii, Massachusetts, Alaska, and New Jersey. Service specialists make the most in Hawaii with an average salary of $81,256. Whereas in Massachusetts and Alaska, they would average $61,511 and $57,195, respectively. While service specialists would only make an average of $55,874 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Service Specialist Jobs:
1,018
Highest 10% Earn:
$88,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Vermont

Total Service Specialist Jobs:
251
Highest 10% Earn:
$80,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Hawaii

Total Service Specialist Jobs:
207
Highest 10% Earn:
$106,000
Location Quotient:
0.89
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service specialists and discovered their number of service specialist opportunities and average salary. Through our research, we concluded that Bank of America was the best, especially with an average salary of $30,825. J. C. Penney follows up with an average salary of $29,676, and then comes The Hartford with an average of $29,946. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service specialist. The employers include Osram Sylvania, Fidelity Investments, and Trane

1. Bank of America
4.8
Avg. Salary: 
$30,825
Service Specialists Hired: 
5,431+
2. J. C. Penney
4.2
Avg. Salary: 
$29,676
Service Specialists Hired: 
653+
3. The Hartford
4.7
Avg. Salary: 
$29,946
Service Specialists Hired: 
346+
4. Nordstrom
4.4
Avg. Salary: 
$26,730
Service Specialists Hired: 
243+
5. Ecolab
4.8
Avg. Salary: 
$80,550
Service Specialists Hired: 
220+
6. Lowe's
4.5
Avg. Salary: 
$30,872
Service Specialists Hired: 
218+

Service Specialist Videos

Updated October 2, 2020