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A service specialist is someone who sees to the needs of customers. They answer requests and handle complaints, process orders and returns, and provide information about the products and services of the company.

Working from offices or call centers, they receive inquiries and resolve problems via email, phone, or live chat. If they come across an issue, they do not have the authority to handle, they escalate it to the appropriate department.

Service specialists are always polite and professional. The customer is always right, and service specialists do not have a problem with that. If they do, they keep it under their hat.

There is more than meets the eye when it comes to being a service specialist. For example, did you know that they make an average of $21.63 an hour? That's $44,997 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Specialist Do

There are certain skills that many service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and interpersonal skills.

Learn more about what a Service Specialist does

How To Become a Service Specialist

If you're interested in becoming a service specialist, one of the first things to consider is how much education you need. We've determined that 53.2% of service specialists have a bachelor's degree. In terms of higher education levels, we found that 6.8% of service specialists have master's degrees. Even though most service specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service specialist. When we researched the most common majors for a service specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service specialist. In fact, many service specialist jobs require experience in a role such as customer service representative. Meanwhile, many service specialists also have previous career experience in roles such as cashier or sales associate.

Service Specialist Career Paths

Average Salary for a Service Specialist

Service Specialists in America make an average salary of $44,997 per year or $22 per hour. The top 10 percent makes over $70,000 per year, while the bottom 10 percent under $28,000 per year.
Average Service Specialist Salary
$44,997 Yearly
$21.63 hourly
$28,000
10 %
$44,000
Median
$70,000
90 %

What Am I Worth?

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Service Specialist Education

Service Specialist Majors

30.2 %

Service Specialist Degrees

Bachelors

53.2 %

Associate

20.4 %

High School Diploma

12.8 %

Top Skills For a Service Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.0% of service specialists listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Service Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Specialist Demographics

Service Specialist Gender Distribution

Female
Female
60%
Male
Male
40%

After extensive research and analysis, Zippia's data science team found that:

  • Among service specialists, 59.9% of them are women, while 40.1% are men.

  • The most common race/ethnicity among service specialists is White, which makes up 59.1% of all service specialists.

  • The most common foreign language among service specialists is Spanish at 65.1%.

Online Courses For Service Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service, Customer Support, And Customer Experience
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Master Customer Service using this practical customer care course...

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Best States For a Service Specialist

Some places are better than others when it comes to starting a career as a service specialist. The best states for people in this position are Massachusetts, New Jersey, New York, and Pennsylvania. Service specialists make the most in Massachusetts with an average salary of $74,533. Whereas in New Jersey and New York, they would average $74,174 and $67,050, respectively. While service specialists would only make an average of $66,796 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Service Specialist Jobs:
425
Highest 10% Earn:
$95,000
Location Quotient:
1.21 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Vermont

Total Service Specialist Jobs:
251
Highest 10% Earn:
$94,000
Location Quotient:
1.17 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Service Specialist Jobs:
1,018
Highest 10% Earn:
$97,000
Location Quotient:
1.1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Specialists

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Top Service Specialist Employers

Most Common Employers For Service Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1BNY Mellon$84,449$40.60143
2Edward Jones$79,365$38.16130
3Fidelity Investments$76,305$36.69133
4Apple$74,866$35.99136
5JCPenney$63,471$30.51653
6Halliburton$59,417$28.57177
7Ecolab$58,296$28.03221
8The Hartford$56,424$27.13343
9Maximus$52,839$25.40155
10US Air Conditioning Distributors$51,308$24.67325

Service Specialist Videos

Becoming a Service Specialist FAQs

How long does it take to become a Service Specialist?

It takes 4 years of professional experience to become a service specialist. That is the time it takes to learn specific service specialist skills, but does not account for time spent in formal education.

How much does a human services specialist make?

A human services specialist makes an average of $44,089 a year ($21 an hour). However, this can range from as low as $21,000 a year to as high as $82,000 a year. Factors such as experience, company type, and location impact how much a human service specialist can make.

What degree do you need to be a specialist?

You do not need a degree to be a specialist. Specialists may have a variety of educational backgrounds and or work experience.

Many specialists have bachelor's degrees in training and development, human resources, education, or instructional design. Others may have a degree in business administration or social science, such as educational or organizational psychology. However, it's not a requirement.

What is a live service specialist?

A live service specialist uses a method of customer service or support that offers instant assistance to customers. This is done using technology such as a messaging app, online chatbot, phone call, or video chat.

What is a service specialist?

A service specialist is someone who communicates important information about the products and services their employers provide. A service specialist responds to customer inquiries, guides customers through the purchasing process, makes product or service recommendations, and resolves complaints or technical concerns.

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