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Working As a Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $44,000

    Average Salary

What Does A Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Specialist Jobs

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Service Specialist Career Paths

Service Specialist
Personal Banker Loan Officer Account Executive
Regional Sales Manager
9 Yearsyrs
Personal Banker Account Executive
Account Manager
5 Yearsyrs
Personal Banker Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Specialist Team Leader Store Manager
District Manager
7 Yearsyrs
Specialist Team Leader Manager
Service Manager
6 Yearsyrs
Operations Specialist Operation Supervisor Assistant Manager
Center Manager
6 Yearsyrs
Operations Specialist Operation Supervisor Manager
Assistant Vice President
7 Yearsyrs
Operations Specialist Operation Supervisor General Manager
Territory Manager
7 Yearsyrs
Loan Processor Underwriter Account Manager
Sales Account Manager
6 Yearsyrs
Loan Processor Loan Officer Consultant
Accounting Manager
7 Yearsyrs
Loan Processor Underwriter Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Certified Nursing Assistant Technician Consultant
Product Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Office Manager
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Administrator Office Manager
Business Office Manager
7 Yearsyrs
Underwriter Account Manager
Senior Account Manager
7 Yearsyrs
Coordinator Consultant Account Manager
Client Services Manager
7 Yearsyrs
Coordinator Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Coordinator Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Medical Assistant Service Representative Claims Representative
Senior Representative
5 Yearsyrs
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Average Length of Employment
Service Officer 3.6 years
Service Specialist 3.0 years
Specialist 2.6 years
Service Associate 2.2 years
Representative 2.2 years
Top Careers Before Service Specialist
Cashier 9.8%
Teller 7.0%
Internship 5.8%
Specialist 3.3%
Manager 3.2%
Volunteer 2.6%
Supervisor 2.5%
Server 2.4%
Top Careers After Service Specialist
Cashier 6.9%
Specialist 4.5%
Internship 3.6%
Manager 3.5%
Teller 3.1%
Supervisor 2.7%

Do you work as a Service Specialist?

Average Yearly Salary
$44,000
Show Salaries
$25,000
Min 10%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$77,000
Max 90%
Best Paying Company
Latham & Watkins
Highest Paying City
Boston, MA
Highest Paying State
Hawaii
Avg Experience Level
2.7 years
How much does a Service Specialist make at top companies?
The national average salary for a Service Specialist in the United States is $44,721 per year or $22 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $77,000.

Real Service Specialist Salaries

Job Title Company Location Start Date Salary
Medical and Health Services Specialist V4Ems Inc. Fontana, CA Mar 21, 2016 $152,351 -
$250,440
Medical and Health Services Specialist V4Ems Inc. Santa Barbara, CA May 19, 2014 $135,217 -
$166,960
Aeronautical Services Specialist Davos Financial Corp. Opa-locka, FL Sep 08, 2015 $127,192
Mobile Service Specialist Open Systems Solutions, Inc. Las Vegas, NV Oct 01, 2012 $125,220 -
$156,525
Medical & Health Services Specialist Central Conv Hosp of Glendale (Dba. Chandler Conv Glendale, CA Feb 27, 2015 $122,131
Professional Services Specialist Amdocs Inc. Redmond, WA Apr 04, 2016 $118,000
Commercialization Services Specialist National Oilwell Varco, L.P. Houston, TX Sep 02, 2015 $114,192
Content Service Specialist Thomson Reuters Markets LLC Boston, MA Dec 16, 2016 $103,189
Enterprise Services Specialist (Support Services R Aldon Computer Group Emeryville, CA Aug 11, 2011 $95,000
Services Specialist General Electric Company Foxborough, MA May 12, 2016 $95,000
Application Services Specialist Headstream Inc. Wilmington, DE Mar 05, 2016 $95,000
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Oct 09, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Sep 10, 2015 $91,995 -
$130,834
Computing Services Specialist III Fermi Research Alliance, LLC Batavia, IL Oct 09, 2015 $91,686 -
$130,400
Software and System Service Specialist IBM India Private Limited Secaucus, NJ Jun 25, 2012 $77,166
Software and System Service Specialist IBM India Private Limited Franklin Lakes, NJ Nov 28, 2011 $77,100 -
$84,690
Professional Services Specialist 2 Rowan University Glassboro, NJ Jul 01, 2013 $75,417
Medical/Health Service Specialist Youngqi, Inc. Los Altos, CA Jan 01, 2012 $75,132
Service NOW Specialist Fortune Minds Inc. Fort Worth, TX Jun 30, 2016 $75,000
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $74,214 -
$119,209
Computing Services Specialist II Fermi Research Alliance, LLC Batavia, IL Nov 07, 2016 $73,965 -
$118,800
People Services Specialist Internal Drive Inc. Campbell, CA Dec 15, 2016 $73,590
Advisory SW Services Specialist IBM Corporation Santa Clara, CA Oct 13, 2011 $61,080 -
$124,020
Professional Services Specialist 3, Computer Services Rowan University Glassboro, NJ Mar 28, 2016 $61,051
Implementation Services Specialist Synygy, Inc. Chester, PA Oct 01, 2012 $60,500
Manufacturing and Service Specialist 2 Pureline Treatment Systems LLC Bensenville, IL Jun 09, 2016 $60,070 -
$65,070
Implementation Services Specialist, Workflow Synygy, Inc. Chester, PA Oct 01, 2012 $60,060
Services Specialist IBM India Private Limited Center, PA Jul 05, 2011 $59,405

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Top Skills for A Service Specialist

  1. Customer Service
  2. Financial Needs
  3. Loan Applications
You can check out examples of real life uses of top skills on resumes here:
  • Created and conducted training sessions and presentations for banking center Customer Service Managers, Relationship Managers and Sales/Service Associates.
  • Identify opportunities to enhance customer financial needs by recommending and cross-selling appropriate bank services.
  • Processed and underwrote loan applications including analyzing credit, income and asset information while conforming to loan program guidelines.
  • Received customer service phone calls to provide insurance benefit information and verify eligibility or direct calls to correct department for assistance.
  • Perform data entry of tax and other financial information from documents provided to School Servicing Center to support verification review.

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Average Salary:

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Top 10 Best States for Service Specialists

  1. Maine
  2. North Dakota
  3. Minnesota
  4. New Jersey
  5. West Virginia
  6. Hawaii
  7. Wisconsin
  8. Delaware
  9. Massachusetts
  10. New Hampshire
  • (252 jobs)
  • (199 jobs)
  • (1,381 jobs)
  • (1,895 jobs)
  • (261 jobs)
  • (236 jobs)
  • (1,058 jobs)
  • (243 jobs)
  • (1,625 jobs)
  • (407 jobs)

Service Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 36,975 Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Specialist Resume

View Resume Examples

Service Specialist Demographics

Gender

Female

54.9%

Male

35.3%

Unknown

9.8%
Ethnicity

White

60.3%

Hispanic or Latino

17.6%

Black or African American

11.4%

Asian

7.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

65.1%

French

7.0%

Portuguese

3.4%

German

2.7%

Chinese

2.6%

Russian

2.4%

Italian

2.2%

Mandarin

2.2%

Arabic

1.8%

Japanese

1.6%

Cantonese

1.5%

Hindi

1.2%

Vietnamese

1.1%

Korean

1.1%

Polish

1.1%

Armenian

0.7%

Tagalog

0.7%

Carrier

0.6%

Urdu

0.5%

Hmong

0.4%
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Service Specialist Education

Schools

University of Phoenix

30.2%

Strayer University

6.8%

Kaplan University

5.3%

Ashford University

4.7%

Arizona State University

4.3%

Liberty University

4.3%

Southern New Hampshire University

4.2%

Capella University

3.7%

Georgia State University

3.5%

Wayne State University

3.5%

University of Maryland - University College

3.5%

Michigan State University

3.3%

University of South Florida

3.1%

Pennsylvania State University

3.0%

University of North Texas

2.9%

University of Central Florida

2.8%

San Jose State University

2.7%

Webster University

2.7%

American InterContinental University

2.7%

Walden University

2.7%
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Majors

Business

31.8%

Psychology

6.8%

Accounting

6.1%

Criminal Justice

6.0%

Finance

4.6%

Health Care Administration

4.3%

Communication

4.0%

Management

3.8%

Nursing

3.7%

General Studies

3.4%

Human Resources Management

3.1%

Social Work

3.0%

Marketing

3.0%

Medical Assisting Services

2.7%

Liberal Arts

2.7%

Education

2.4%

Sociology

2.4%

Computer Science

2.2%

English

2.1%

Political Science

2.0%
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Degrees

Bachelors

40.2%

Other

24.0%

Masters

14.0%

Associate

13.6%

Certificate

4.8%

Diploma

1.8%

Doctorate

1.0%

License

0.6%
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Updated May 19, 2020