Service specialist demographics and statistics in the US
Service specialist demographics research summary. Zippia estimates service specialist demographics and statistics in the United States by using a database of 30 million profiles. Our service specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service specialists after extensive research and analysis:
- There are over 330,796 service specialists currently employed in the United States.
- 59.9% of all service specialists are women, while 40.1% are men.
- The average service specialist age is 40 years old.
- The most common ethnicity of service specialists is White (54.2%), followed by Hispanic or Latino (20.9%), Black or African American (11.2%) and Asian (7.5%).
- In 2022, women earned 94% of what men earned.
- 7% of all service specialists are LGBT.
- Service specialists are 43% more likely to work at public companies in comparison to private companies.
On this page
Service specialist demographics by:
Service specialist gender statistics
59.9% of service specialists are women and 40.1% of service specialists are men.
- Female, 59.9%
- Male, 40.1%
Service specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 59.9% |
| Male | 40.1% |
Service specialist gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$48,618
Female income
$45,522
Service specialist gender ratio over time
This data breaks down the percentage of men and women in service specialist positions over time. Currently, 59.9% of service specialists are female.
Service specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 38.26% | 61.74% |
| 2011 | 38.10% | 61.90% |
| 2012 | 39.74% | 60.26% |
| 2013 | 40.23% | 59.77% |
| 2014 | 40.78% | 59.22% |
| 2015 | 40.66% | 59.34% |
| 2016 | 41.27% | 58.73% |
| 2017 | 41.74% | 58.26% |
| 2018 | 40.31% | 59.69% |
| 2019 | 39.84% | 60.16% |
| 2020 | 40.54% | 59.46% |
| 2021 | 40.12% | 59.88% |
Service specialist related jobs gender ratio
We compared service specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Specialist | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service specialist demographics by race
The most common ethnicity among service specialists is White, which makes up 54.2% of all service specialists. Comparatively, 20.9% of service specialists are Hispanic or Latino and 11.2% of service specialists are Black or African American.
- White, 54.2%
- Hispanic or Latino, 20.9%
- Black or African American, 11.2%
- Asian, 7.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Service specialist race
| Service specialist race | Percentages |
|---|---|
| White | 54.2% |
| Hispanic or Latino | 20.9% |
| Black or African American | 11.2% |
| Asian | 7.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Service specialist race and ethnicity over time
See how service specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.62% | 11.44% | 6.77% | 16.98% |
| 2011 | 61.34% | 11.73% | 6.90% | 16.85% |
| 2012 | 60.54% | 11.61% | 6.71% | 17.70% |
| 2013 | 60.89% | 11.45% | 6.88% | 17.38% |
| 2014 | 60.27% | 11.39% | 7.19% | 17.56% |
| 2015 | 59.65% | 11.14% | 6.98% | 18.67% |
| 2016 | 58.76% | 11.63% | 7.22% | 18.57% |
| 2017 | 59.68% | 11.04% | 7.18% | 18.40% |
| 2018 | 59.50% | 10.62% | 7.36% | 18.78% |
| 2019 | 59.09% | 10.82% | 7.16% | 19.29% |
| 2020 | 56.53% | 10.22% | 7.31% | 19.90% |
| 2021 | 54.22% | 11.19% | 7.48% | 20.93% |
Service specialist wage gap by race
According to our data, asian service specialists have the highest average salary compared to other ethnicities. Black or african american service specialists have the lowest average salary at $47,673.
| Ethnicity | Salary |
|---|---|
| Unknown | $47,798 |
| White | $48,780 |
| Black or African American | $47,673 |
| Asian | $50,369 |
| Hispanic or Latino | $48,519 |
Average service specialist age
See how the average age of service specialists varies based on ethnicity and gender.
Male
Female
Service specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service specialist age breakdown
The average age of service specialists is 40+ years years old, representing 49% of the service specialist population.
Service specialist age breakdown
| Service Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service specialist educational attainment
The most common degree for service specialists is bachelor's degree, with 53% of service specialists earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 13%.
- Bachelor's, 53%
- Associate, 20%
- High School Diploma, 13%
- Master's, 7%
- Other Degrees, 7%
Service specialists by degree level
| Service specialist degree | Percentages |
|---|---|
| Bachelor's | 53% |
| Associate | 20% |
| High School Diploma | 13% |
| Master's | 7% |
| Other Degrees | 7% |
Service specialist jobs you might like
Service specialist wage gap by degree level
According to the data, service specialists with a Master's degree earn more than those without, at $58,970 annually. With a Bachelor's degree, service specialists earn a median annual income of $54,794 compared to $46,205 for service specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $58,970 |
| High School Diploma or Less | $43,375 |
| Bachelor's Degree | $54,794 |
| Some College/ Associate Degree | $46,205 |
Service specialist employment statistics
Most service specialists work for a public in the finance industry.
Company size where service specialists work
Below, you can see the size of companies where service specialists work.
Service specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 43% |
Service specialist jobs by company type
Employees with the service specialist job title have their preferences when it comes to working for a company. For instance, most service specialists prefer to work at public companies over private companies.
Service specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 43% |
| Private | 40% |
| Government | 11% |
Service specialist jobs by industry
The most common industries for service specialists are finance, health care and professional.
Service specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Finance | 17% |
| Health Care | 9% |
| Government | 8% |
| Professional | 8% |
| Retail | 6% |
| Insurance | 5% |
| Hospitality | 4% |
| Technology | 4% |
| Education | 4% |
| Manufacturing | 3% |
| Telecommunication | 2% |
| Non Profits | 2% |
| Media | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Construction | 1% |
| Real Estate | 1% |
| Energy | 1% |
Service specialist turnover and employment statistics
Service specialist unemployment rate over time
The unemployment rate for service specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service specialist unemployment rate by year
| Year | Service specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service specialist tenure
The average service specialist stays at their job for 1-2 years, based on the 36,975 service specialists resumes in Zippia's database.
Service specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 21% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 8% |
Service specialist LGBT ratio compared to similar jobs
Review the percent of service specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Eligibility Technician | 6.73% | 24,203 |
| Service Specialist | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar service specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Eligibility Technician | 6.73% | 24,203 |
| File Keeper | 8.60% | 3,419 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by service specialists
The most common foreign language among service specialists is Spanish at 65.1%. The second-most popular foreign language spoken is French at 7.0% and Portuguese is the third-most popular at 3.4%.
- Spanish, 65.1%
- French, 7.0%
- Portuguese, 3.4%
- German, 2.7%
- Chinese, 2.6%
- Other, 19.2%
Service specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.1% |
| French | 7.0% |
| Portuguese | 3.4% |
| German | 2.7% |
| Chinese | 2.6% |
| Other | 19.2% |
