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Service specialist education requirements

Updated January 8, 2025
2 min read
Usually, service specialists don't need a college education. The most common degree for service specialists is bachelor's degree with 53% graduates, with only 20% service specialist graduates earning associate degree. Service specialists who decided to graduate from college often finish University of Phoenix or Strayer University. Some good skills to have in this position include patients, social work and criminal justice.

Popular service specialist certifications include Certified Billing and Coding Specialist (CBCS), Certified Professional, Life and Health Insurance Program (CPLHI), or Certified Management Accountant (CMA). To improve service specialist qualification and skills, we prepared some online courses to help in service specialist education paths.

What education do you need to become a service specialist?

What degree do you need to be a service specialist?

The most common degree for service specialists is bachelor's degree, with 53% of service specialists earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 13%.
  • Bachelor's, 53%
  • Associate, 20%
  • High School Diploma, 13%
  • Master's, 7%
  • Other Degrees, 7%

What should I major in to become a service specialist?

You should major in business to become a service specialist. 30% of service specialists major in business. Other common majors for a service specialist include psychology and criminal justice.

Best majors for service specialists

RankMajorPercentages
1Business30.2%
2Psychology9.0%
3Criminal Justice6.0%
4Accounting5.7%
5Communication4.8%

20 best online courses for service specialists

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Retail Customer Service

coursera

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

6. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

7. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

8. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

9. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

12. Financial Accounting-Debits & Credits-Accounting Transaction

udemy
4.5
(781)

Masterclass: Learn Accounting Principles, Financial Statements, Transactions & More in this Comprehensive Course...

13. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

14. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

15. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

16. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

17. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

18. IT service operations and Service Desk management

udemy
4.4
(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

19. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

20. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Average service specialist salary by education level

According to our data, service specialists with a Master's degree earn the highest average salary, at $58,970 annually. Service specialists with a Bachelor's degree earn an average annual salary of $54,794.
Service specialist education levelService specialist salary
Master's Degree$58,970
High School Diploma or Less$43,375
Bachelor's Degree$54,794
Some College/ Associate Degree$46,205

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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