Service specialist resume examples from 2026
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How to write a service specialist resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in service specialist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some service specialist interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical service specialist skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a service specialist resume:
- Patients
- Social Work
- Criminal Justice
- Rehabilitation
- Excellent Interpersonal
- Product Knowledge
- Data Entry
- Quality Customer Service
- Excellent Organizational
- Cleanliness
- Work Ethic
- Field Training
- PowerPoint
- Customer Relationships
- Windows
- Math
- HR
- Technical Support
- Troubleshoot
- Strong Customer Service
- Excellent Client
- Loan Applications
- Exceptional Client
- Customer Inquiries
- Processing Transactions
- HIPAA
- Credit Card
- Financial Transactions
- Customer Issues
- Outbound Calls
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the service specialist position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write service specialist experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great service specialist resumes:
Work history example #1
Travel Agent
Classic Travel Tours
- Worked closely with the agents at Williams Communications to assist them in accomplishing due diligence on the same route.
- Maintained and developed a personal cliental through customer satisfaction and professional communication.
- Utilized computer Sabre GDS system to issue airline ticket exchanges, review, and revise data.
- Transferred from AAA Central Penn.
- Worked on site as dedicated corporate travel VIP consultant for major client, Interstate Hotels Corporation.
Work history example #2
Travel Agent (Part-Time)
AMERICAN EXPRESS ONE
- Mentored travel counselors and published quarterly newsletter that improved quality standards.
- Worked daily using the native SABRE system and also have experience using FEDEX and UPS tracking systems
- Interfaced with several departments, heavy use of corporate email communication system, updating on a daily basis.
- Worked on site as dedicated corporate travel VIP consultant for major client, Interstate Hotels Corporation.
- used apollo (GDS) to process airline reservations.
Work history example #3
Service Specialist
Bank of America
- Reviewed loans in correspondence with Bank of America s procedures by monitoring delinquent mortgage loans that are recommended for foreclosure.
- Served as the focal point of communication with customer and sales force in the closing process of the loan.
- Provided clear, effective communication with team members when completing file-related activities.
- Maintained proactive communication with customers.
- Audited EVARS requests for accuracy and compliance.
Work history example #4
Service Specialist
Bank of America
- Handled a full caseload of foreclosure files while successfully training five new associates.
- Worked within numerous court jurisdictions and applied the different rules and procedures for each Court.
- Maintained communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
- Performed data entry on Excel, Lotus Notes and AS400.
- Established, retained, and deepened relationships with customers to consistently achieve team sales goals through high quality customer service.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from service specialist resumes:
High School Diploma
2017 - 2017
Highlight your service specialist certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on service specialist resumes:
- Certified Billing and Coding Specialist (CBCS)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)
- Certified Medical Office Manager (CMOM)
- Certified Criminal Justice Specialist (CCJS)
- Certified Coding Specialist (CCS)
- Certified Resume Specialist: Accounting and Finance (CRS+AF)
- Nationally Certified Medical Office Assistant (NCMOA)
- IT Information Library Foundations Certification (ITIL)