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12 Service Specialist Resume Examples

Five Key Resume Tips For Writing A Service Specialist Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Service Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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What Should Be Included In A Service Specialist Resume


1. Add Contact Information To Your Service Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Service Specialist Resume Contact Information Example #1
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Service Specialist Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Service Specialist Resume Relevant Education Example #2
High School Diploma 2014 - 2016

3. Next, Create A Service Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Service Specialist Skills For Resume

  • Communication Skills

    Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Emergency Skills

    An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

  • Accurate Information Skills

    Accurate information or accuracy refers to how much genuineness lies in a piece of information or fact. If a piece of information is said to hold accuracy then it means that it is free from any sort of errors, is relevant to the subject, contains all the crucial bits, and has been put together by a trustworthy source.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Product Knowledge Skills

    Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

  • Powerpoint Skills

    Powerpoint is an application developed by Microsoft which allows users to create slides of important information to present. It is used mainly for school presentations and businesses. It is commonly used and regarded as the "gold standard" in the field of presentation applications.

Top Skills for a Service Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Service Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Work History Example # 1
Travel Agent
Classic Travel Tours
  • Worked closely with the agents at Williams Communications to assist them in accomplishing due diligence on the same route.
  • Maintained and developed a personal cliental through customer satisfaction and professional communication.
  • Utilized computer Sabre GDS system to issue airline ticket exchanges, review, and revise data.
  • Transferred from AAA Central Penn.
  • Worked on site as dedicated corporate travel VIP consultant for major client, Interstate Hotels Corporation.

Work History Example # 2
Travel Agent (Part-Time)
  • Mentored travel counselors and published quarterly newsletter that improved quality standards.
  • Worked daily using the native SABRE system and also have experience using FEDEX and UPS tracking systems
  • Interfaced with several departments, heavy use of corporate email communication system, updating on a daily basis.
  • Worked on site as dedicated corporate travel VIP consultant for major client, Interstate Hotels Corporation.
  • used apollo (GDS) to process airline reservations.

Work History Example # 3
Service Specialist
Bank of America
  • Reviewed loans in correspondence with Bank of America s procedures by monitoring delinquent mortgage loans that are recommended for foreclosure.
  • Served as the focal point of communication with customer and sales force in the closing process of the loan.
  • Provided clear, effective communication with team members when completing file-related activities.
  • Maintained proactive communication with customers.
  • Audited EVARS requests for accuracy and compliance.

Work History Example # 4
Service Specialist
Bank of America
  • Handled a full caseload of foreclosure files while successfully training five new associates.
  • Worked within numerous court jurisdictions and applied the different rules and procedures for each Court.
  • Maintained communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
  • Performed data entry on Excel, Lotus Notes and AS400.
  • Established, retained, and deepened relationships with customers to consistently achieve team sales goals through high quality customer service.


5. Highlight Your Service Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Service Specialist resume:

  1. Certified Billing and Coding Specialist (CBCS)
  2. Certified Professional, Life and Health Insurance Program (CPLHI)
  3. Certified Management Accountant (CMA)
  4. International Accredited Business Accountant (IABA)
  5. Certified Medical Office Manager (CMOM)
  6. Certified Criminal Justice Specialist (CCJS)
  7. Certified Coding Specialist (CCS)
  8. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  9. Nationally Certified Medical Office Assistant (NCMOA)
  10. IT Information Library Foundations Certification (ITIL)


6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Related Service Specialist Resume Templates

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Service Specialist Resumes FAQs

How do you list a service job on a resume?

You list a service job on a resume in several ways - by touching on it in the profile summary, discussing it under work experience, and demonstrating it with your skills and experience. The key to listing service job experience on a resume is to align the skills gained from that experience with those needed for the job at hand.

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