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The differences between service specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service specialist and a customer engagement specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $41,014 average annual salary of a customer engagement specialist.
The top three skills for a service specialist include patients, social work and criminal justice. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Service Specialist | Customer Engagement Specialist | |
| Yearly salary | $44,150 | $41,014 |
| Hourly rate | $21.23 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 207,020 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Service specialists and customer engagement specialists have different pay scales, as shown below.
| Service Specialist | Customer Engagement Specialist | |
| Average salary | $44,150 | $41,014 |
| Salary range | Between $27,000 And $71,000 | Between $25,000 And $64,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Ropes & Gray | NVIDIA |
| Best paying industry | Technology | Health Care |
There are a few differences between a service specialist and a customer engagement specialist in terms of educational background:
| Service Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service specialists' and customer engagement specialists' demographics:
| Service Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |