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Service specialist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Adam Greer,
Joyce Serido Ph.D.
Service specialist example skills
Below we've compiled a list of the most critical service specialist skills. We ranked the top skills for service specialists based on the percentage of resumes they appeared on. For example, 11.6% of service specialist resumes contained patients as a skill. Continue reading to find out what skills a service specialist needs to be successful in the workplace.

15 service specialist skills for your resume and career

1. Patients

Here's how service specialists use patients:
  • Perform office cost analyses with surgical patients based on individual insurance for scheduled procedure in accordance with government policies and guidelines.
  • Examined patients insurance coverage for services applicable Analyzed budgets, financial reports and projections for accurate reporting of financial standing.

2. Social Work

Here's how service specialists use social work:
  • Assisted providers in identifying needs and provided appropriate technical assistance and referrals to needed resources Skills Used Social Work and Public Administration
  • Implemented internship program for social work students from local universities and provided supervision for students.

3. Criminal Justice

Here's how service specialists use criminal justice:
  • Provide prevention about child abuse along with informational presentations about criminal justice process and their role in child abuse investigations.
  • Network with local criminal justice agencies and social service organizations.

4. Rehabilitation

Here's how service specialists use rehabilitation:
  • Used extensively McKesson InterQual criteria for outpatient therapy, skilled nursing facility and inpatient rehabilitation utilization review.
  • Performed vocational rehabilitation counseling duties such as job development, career counseling, and job placement.

5. Excellent Interpersonal

Here's how service specialists use excellent interpersonal:
  • Provide excellent interpersonal and customer service skills with the ability to resolve conflicts and generate solutions quickly.
  • Develop trust and rapport with internal and external customers through excellent interpersonal, communications, and follow up skills.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how service specialists use product knowledge:
  • Provided critical communications with customers; responsible for analyzing customer needs applying product knowledge and assessing sales opportunities.
  • Provided sales assistance to customers capitalizing on superior organizational skills, creativity, and product knowledge.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service specialists use data entry:
  • Promoted to Quality Assurance Representative: Duties included evaluating and monitoring employee consumer contact for quality purposes and data entry.
  • Perform data entry of tax and other financial information from documents provided to School Servicing Center to support verification review.

8. Quality Customer Service

Here's how service specialists use quality customer service:
  • Established retained and deepened relationships with branch customers and potential customers to achieve team sales goals and provided quality customer service.
  • Provided quality customer service by identifying specific customer needs and promoted financial products and services tailored to those needs.

9. Excellent Organizational

Here's how service specialists use excellent organizational:
  • Promoted excellent organizational skills while able to work under minimal supervision and collaborated well with others.
  • Recognized for my excellent organizational, time management, and written and oral communication skills.

10. Cleanliness

Here's how service specialists use cleanliness:
  • Participated in Customer Service as a cashier, and also maintained organization and cleanliness of store product
  • Prepare order requests Take customer orders and run cash register Maintain cleanliness of establishment

11. Work Ethic

Here's how service specialists use work ethic:
  • Received multiple company awards for work ethic and customer satisfaction.
  • Facilitated workshops regarding office skills and/or work ethics.

12. Field Training

Here's how service specialists use field training:
  • Petitioned by peers and supervisors to become a Field Training Officer.

13. PowerPoint

Here's how service specialists use powerpoint:
  • Provide management charts in PowerPoint to display numbers with Process Improvement recommendations.
  • Provided employee training and development seminars using Microsoft PowerPoint.

14. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how service specialists use customer relationships:
  • Deliver exceptional customer service experience with a positive attitude that reflected to contribute to strengthen customer relationships with Bank Of America.
  • Assist Mortgage Loan Officers in maintaining customer relationships and acquiring the necessary information from borrowers to obtain loan decisions.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how service specialists use windows:
  • Executed daily settlement responsibilities for PFPC clients utilizing PFPC developed Microsoft windows based software and mainframe systems.
  • Provided technical support including troubleshooting Windows 7 issues for attorneys, legal administrative assistants and paralegals.
top-skills

What skills help Service Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service specialist resumes?

Adam GreerAdam Greer LinkedIn profile

Career Services Specialist, Auburn University

Clearly, the distance/online working skills will stand out with our HDFS majors. Our students have a strong foundation in learning to work with people, and now they have a new way to work with people and remove barriers that might have previously prevented an in-person meeting.

What service specialist skills would you recommend for someone trying to advance their career?

Joyce Serido Ph.D.Joyce Serido Ph.D. LinkedIn profile

Associate Professor and Extension Specialist, University of Minnesota

If this pandemic has taught us anything, it is the need to be resilient in the face of uncertainty - so seek out opportunities for creative problem solving, be willing to contribute as part of a team. Use this as an apprenticeship period, learn from experienced leaders in areas that interest you, and ask for advice and insight. And stay open to opportunities that emerge. In other words, explore options as you prepare for the next step, be that particular industry or further education. Perhaps the goal for this year is not to have "the answer" - but rather "the next step."

What hard/technical skills are most important for service specialists?

Michelle Kelley Shuler Ph.D.

Department Chair: Human Services, Austin Community College

a. Must have strong basic computer skills and knowledge of software such as excel spreadsheets, google docs, etc. Most, if not all, agencies use electronic health records and treatment planning, so it is necessary to be competent in this area.
b. A degree and additional certifications will assist you in seeking employment. It will also increase your level of competency and diversify the communities you serve. For example, at Austin Community College, we offer our students a chance to complete a certification in Mental Health First Aid Training. This increases their marketability and skill level.
Do you want to know more?
Read more about what experts have to say about service specialist

List of service specialist skills to add to your resume

Service specialist skills

The most important skills for a service specialist resume and required skills for a service specialist to have include:

  • Patients
  • Social Work
  • Criminal Justice
  • Rehabilitation
  • Excellent Interpersonal
  • Product Knowledge
  • Data Entry
  • Quality Customer Service
  • Excellent Organizational
  • Cleanliness
  • Work Ethic
  • Field Training
  • PowerPoint
  • Customer Relationships
  • Windows
  • Math
  • HR
  • Technical Support
  • Troubleshoot
  • Strong Customer Service
  • Excellent Client
  • Loan Applications
  • Exceptional Client
  • Customer Inquiries
  • Processing Transactions
  • HIPAA
  • Credit Card
  • Financial Transactions
  • Customer Issues
  • Outbound Calls
  • Account Maintenance
  • Develop Opportunities
  • Customer Satisfaction
  • Federal Regulations
  • Computer System
  • Inbound Calls
  • Problem Resolution
  • Groceries
  • Bank Products
  • Anti-Money Laundering
  • Medicaid
  • Community Resources
  • Mobile Banking
  • Provide Customer Support
  • ACH
  • Technical Assistance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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