Service Specialist

Top Service Specialist Skills

Below we've compiled a list of the most important skills for a Service Specialist. We ranked the top skills based on the percentage of Service Specialist resumes they appeared on. For example, 27.9% of Service Specialist resumes contained Customer Service as a skill. Let's find out what skills a Service Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Service Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Specialist jobs:
  • Delivered excellent customer service with borrowers, banking center associate and outside vendors.
  • Utilize various web-based tools to interpret policies that produce satisfactory customer service experiences.
  • Performed customer service and support for internal and external customers.
  • Ensured effective customer service training techniques are being utilized.
  • Provided excellent impersonal customer service.
  • Provide exceptional customer service by actively listening to the customer needs and providing the right solutions to meet their needs.
  • Contributed to the branch receiving awards on a quarterly and yearly basis for 2 years for outstanding customer service.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Assisted 139 stores with systems integration by problem solving and providing various customer service and support.
  • Focused on providing excellent customer service in every aspect of the pest control business.
  • Provide World Class Customer Services to credit card customer in a call center environment.
  • Sole customer service contact for packaging companies throughout the state of Florida.
  • Applied high level of accuracy and earned individual awards for customer service.
  • Handled high-volume outbound and inbound customer service needs of potential students.
  • Managed multiple phone loops for customer service and quoting changes.
  • Provide customer service to all customers within the store.
  • Delivered prompt, accurate and excellent customer service.
  • Provided personalized customer service tailored to clients specific needs
  • Coordinated closing activities Maintained a high level of customer service by being proactive in communication with customers Light underwriting
  • Demonstrated mastery of customer service call script within specified timeframes.

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2. Financial Needs

high Demand
Here's how Financial Needs is used in Service Specialist jobs:
  • Communicated and interacted with members to identify their financial needs and cross sell products and services to better their financial goals.
  • Recommended service and product options to clients that best fit their financial needs in order to reach targeted sales goals.
  • Interact with customers to discover financial needs and build meaningful relationships with high level of listening and communication skills.
  • Helped customers meet their financial needs by recommending products to customers, based on customers' needs and interests.
  • Listen to clients to come to understand their financial needs and transfer them to the appropriate specialist.
  • Present customers with advice and recommendations to tie their financial needs with our features and benefits.
  • Answered calls of IU Credit Union members, assisted them with financial needs.
  • Connected customers to resources, teammates and specialist to meet their financial needs.
  • Provide customers with the appropriate products and services that fit their financial needs.
  • Provided a first class customer service helping customers with their financial needs.
  • Received inbound service calls from clients to assist with their financial needs.
  • Profiled client financial needs, and exceeded $120,000 monthly sales threshold.
  • Engage customers in quality conversations to best need their financial needs.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Assisted customers with service issues, transactions, and financial needs.
  • Developed banking solutions to fulfill clients' financial needs.
  • Help them with their financial needs.
  • Understand customers financial needs and exhibit how they can receive the greatest possible value from our products and services.
  • Established rapport with members and offered appropriate products, solutions and/or services to suit their financial needs 1.
  • Assisted Customers with their financial needs * Opened/Closed checking accounts * Cashed checks/made deposits for customers

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3. Loan Applications

high Demand
Here's how Loan Applications is used in Service Specialist jobs:
  • Recommended final decision on loan applications based on product and program guidelines and adhering to underwriting guidelines.
  • Contract Position -Making decisions on loan applications up to the conforming loan limits typically one-unit properties.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Analyzed credit bureau reports and processed consumer loan applications.
  • Submit loan applications with recommendation for underwriting approval.
  • Interacted with customers to ascertain needs, open accounts, handle loan applications, and manage various customer service requests.
  • Prepared and type loan applications, closing documents, legal documents, letters, and forms, using computers.
  • Process home loan applications which includes purchase loans (existing and new construction) as well as refinance loans.
  • Respond to inquiries made by applicants on status of loan applications and collecting any missing information.
  • Perform tasks such as opening deposit accounts, taking loan applications and resolving complex service issues.
  • Trade and balance requests, loan applications, and answering statement questions over the telephone.
  • Worked closely with loan officers who takes loan applications, as well as the borrowers
  • Communicated with applicant, banker and Title Company in order to process loan applications.
  • Process making homes affordable and full doc refinance loan applications.
  • Introduce new deposit accounts and accept loan applications.
  • Investigated loan applications and processing, risk analysis and credit decisions, customer service
  • Assisted underwriting with the approval or denial decision on loan applications up to $500,000 on one to four unit properties.
  • Prepare loan applications for initial underwriting submittal, utilizing Automated Underwriting System (run CLUES).
  • Opened loan applications * Completed various projects per manager's requests
  • receive loan applications from loan originators in banking center.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Service Specialist jobs:
  • Participated in an intense training program to deal with telephone calls concerning individual retirement funds.
  • Complete follow-up work required for telephone calls including paperwork and administrative duties.
  • Answered phone calls from patients and Doctor's offices, and relayed them the correct information regarding policy and procedures.
  • Handled incoming phone calls, e-mails, faxes and covered for the office manager when at lunch, or break.
  • Answer phone calls form various customers and also making calls to vendors for certain projects when filling special orders.
  • General loan program information or customer specific questions answered in response to incoming dealer phone calls or emails.
  • Take phone calls on the ACD line to answer various questions pertaining to Commercial Worker's Compensation.
  • Attended meetings, inbound and outbound phone calls, filed, typed letters and trained staff.
  • Handled inbound phone calls from the court clerks and process servers as well as internal calls.
  • Worked rejections, returned phone calls, and made calls to the insurance companies.
  • Responded to incoming phone calls for all offices promptly with exceptional quality manner.
  • Responded to client requests via correspondence and outgoing phone calls within time constraints.
  • Coached associates during and after phone calls to ensure quality interactions.
  • Help with providing excellent customer service and answering phone calls.
  • Answered phone calls and directed them to appropriate departments.
  • Answered phone calls, provided assistance to resident visitors.
  • Answer or initiate routine insurance telephone calls.
  • Answer all service phone calls.
  • Handled in-bound phone calls from clients in regards to their HAMP modification.
  • Answer adoption area phones and direct phone calls,respond to voicemail and email messages for adoption.

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5. Data Entry

high Demand
Here's how Data Entry is used in Service Specialist jobs:
  • Promoted to Quality Assurance Representative: Duties included evaluating and monitoring employee consumer contact for quality purposes and data entry.
  • Performed data entry into electronic file storage system.
  • Performed data entry of cases and approval for procedures, assigning ICD-9, CPT, and service category combinations as appropriate.
  • Performed other duties: computer work, data entry, audits, validating authorizations and subpoenas, and customer service.
  • Maintain high level user knowledge of YARDI property management and other software necessary to complete required data entry.
  • Processed data entry using company programs, Microsoft Office programs, and search tools for information needed.
  • Process daily ATM and Visa balancing in excel, including data entry into general ledger.
  • Completed numerous data entry projects with adhering to time sensitive matters with minimal mistakes.
  • Create and maintain department procedures in Word for Data Entry duties.
  • Processed payments; reported claims; general filing and data entry.
  • Processed Data Entry changes to personal and business accounts.
  • Maintain confidentiality of case files and conduct data entry.
  • Managed data entry and fling systems.
  • General clerical and data entry.
  • Call center, data entry, AR.
  • Performed daily data entry, review, and maintenance of the company's contract information in the CID within defined SLAs.
  • Performed data entry of cases & approval status for procedures not requiring Prior Auth.
  • Performed all data entry tasks associated with Statusmart and EDGE.
  • Excel spreadsheet W9 project, customer service and data entry .
  • Collected needed data per underwriting conditions and loan Requirements, computer data entry LPS and Lendware Software.

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6. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Service Specialist jobs:
  • Handled customer inquiries and complaints via inbound and outbound calls relating to customers banking needs regarding debit and credit card transactions.
  • Provide customer service and troubleshoot member questions and concerns regarding ATM, Check Card and Visa Credit Card transactions.
  • Monitor credit card transactions for those that do not go through according to daily email report.
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
  • Gathered the credit card receipts and invoices for the credit card transactions within Show Services.
  • Research debit and credit card transactions upon customer request as well as administered ATM cards.
  • Operated a cash register to process cash, check and credit card transactions.
  • Handle cash, check, and credit card transactions.
  • Process returns, purchases and credit card transactions.
  • Verified merchant applications, updated merchant records, prepared reports and assisted in resolving merchantdisputes concerning credit card transactions and accounts.
  • Provide customer service and responsible for cash, checks and credit card transactions Responsible for maintaining a clean environment and multitasking
  • Keep vending stand in order Supervise 2-12 employees at one time Oversee cash and credit card transactions on up to eight registers

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7. Sales Goals

high Demand
Here's how Sales Goals is used in Service Specialist jobs:
  • Exceeded new account opening sales goals month-after-month gaining recognition from management.
  • Commit to sales goals: top specialist in market, assist manager and personal banker with banking center goals.
  • Act as assistant to branch manager and liaison between bankers and tellers in order to meet sales goals.
  • Uncovered needs and create customer interest in solutions to achieve team sales goals and provide quality customer service.
  • Achieved and exceeded high sales goals (average of 5 consumer and business accounts per day).
  • Processed customer transactions and referred bank products and services based on customer needs and sales goals.
  • Maintained high level of self-motivation in order to meet and/or exceed specified sales goals.
  • Exceeded sales goals consistently every quarter by recommending products that the customer needed.
  • Completed the branch marketing activities in determining strategies to increase sales goals.
  • Focus departments reach and/or exceeds monthly sales goals using the selling tools.
  • Provide and establish quality service, productivity and sales goals.
  • Identified opportunities to improve banking center performance against sales goals.
  • Exceeded daily sales goals, regularly doubling daily referral goals.
  • Provide assistance to peers while successfully achieving monthly sales goals.
  • Reached maximum levels of sales goals and bonus levels.
  • Maintained daily sales goals and checkout reports.
  • Assisted in meeting and exceeding sales goals.
  • Understand and achieve sales goals.
  • Work as part of a team to help branch meet sales goals.
  • Meet and exceed sales goals by educating customers of the best products and services to meet their needs.

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8. Loan Portfolio

high Demand
Here's how Loan Portfolio is used in Service Specialist jobs:
  • Reviewed, evaluated and determined appropriateness of mortgage insurance benefits received on client's defaulted loan portfolio.
  • Received numerous awards for productivity and accuracy in servicing of various student loan portfolios.
  • Evaluate and decide appropriate mortgage insurance benefits surrounding client defaulted loan portfolios.
  • Inventory management within client loan portfolio.
  • Managed a $10mm loan portfolio of 30-35 MHA loans at a time while achieving 100% customer satisfaction.
  • Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
  • Managed a $600mm commercial loan portfolio as an Asset Manager for the FDIC.
  • Provided loan portfolio support for over 200 Business Banking customers.
  • Maintained Lehman Whole Loan Portfolio of $455MM.
  • Manage heavy pipeline of 35+ loans.Mortgage Servicing Specialist II-Quality Assurance* Quality review .05% of a 9 million loan portfolio.
  • Provide support to multiple Risk Managers and Risk Advisors in the management of a $1.7 Billion loan portfolio.
  • Performed customer service, engaging customers and helping them manage their student loan portfolios TMS health
  • Manage assigned loan portfolio of 150+ to determine best outcome for all parties involved.
  • Manage seven loan portfolios serviced by other to ensure proper handling and timelyand accurate remittance..

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9. New Accounts

high Demand
Here's how New Accounts is used in Service Specialist jobs:
  • Open new accounts, data entry of deposits, withdrawals, cashed checks, weekly reports, and compliance review.
  • Assist business clients in enhancing their banking relationships with appropriate products through sales including opening new accounts.
  • Assisted customers with account updates, changes, termination of accounts, and establishing new accounts.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Resolved issues and problems with customer's accounts and initiated and opened new accounts.
  • Set up new accounts for patients that were Medicare D eligible.
  • Cash handling, sales, customer service, new accounts, deposits
  • Set up new accounts for customers, and maintained accurate records.
  • Worked closely with the service sales representatives on new accounts.
  • Opened new accounts by effectively executing Meet the Customer Play.
  • Opened new accounts ensuring compliance with the company's standards.
  • Assisted in customer referrals and opened new accounts.
  • Solicit new accounts and cross-sell products and services.
  • Set up new accounts for 90-day mail order
  • Opened new accounts and identified sales opportunities.
  • Opened new accounts to build company relationships.
  • Negotiated selling terms on new accounts.
  • Open new accounts and closed accounts.
  • Open New Accounts/ Account maintenance.
  • Place orders, open new accounts, resolve customer issues, reestablish accounts, check order status, research items..

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10. Customer Accounts

high Demand
Here's how Customer Accounts is used in Service Specialist jobs:
  • Managed daily online Treasury Management services platform; troubleshooting customer accounts and responding to questions and product requests.
  • Maintain positive customer relationships and leverage those relationships to gain additional penetrative business in customer accounts.
  • Service customer accounts to resolve disputes (routine to moderately complex), decide corrective action, and facilitate status documentation.
  • Monitored and tracked customer accounts with detailed information regarding home modifications, short sales, foreclosures, bankruptcy etc.
  • Reconcile customer accounts, run checks and balances, identify and resolve disputes.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Opened and maintained customer accounts, enhancing branch sales by 25%.
  • Promoted and provided bank services and products while maintain customer accounts.
  • Initialized new customer accounts and took orders through data entry process.
  • Call center, booking hotel reservations and managing customer accounts.
  • Manage various types of customer accounts on a daily basis.
  • Proofed and approved credit refund requests on customer accounts.
  • Complete various types of adjustments to customer accounts.
  • Research unknown payment and reconcile customer accounts.
  • Created and established processes for customer accounts.
  • Provide admirable customer service Updated Customer accounts and personal information via data entry.
  • Maintained customer accounts and faciliated world-class service experience.
  • Key Accomplishments Recognized multiple Quarters for opening most customer accounts in the Quarter.
  • Set up new customer accounts .process orders, forms, applications and requests.
  • Answer phone calls Maintain customer accounts Participate in sales and customer service

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11. High Volume

high Demand
Here's how High Volume is used in Service Specialist jobs:
  • Performed high volume in-person and telephone interviews to determine program eligibility for clients seeking public assistance.
  • Demonstrate flexibility in satisfying customer demands in a high volume, high production environment.
  • Functioned as a personal banker or teller during times that the banking center experienced high volumes of customer traffic.
  • Respond to escalated customer issues and complex sales transactions (high dollar, high volume) with flexibility.
  • Operated and performed basic maintenance on high volume copy machines and printers; performed document binding and finishing.
  • Processed high volume of incoming phone calls and assist guests in reaching solutions to their travel needs.
  • Oversee and manage high volume of Deed in Lieu loans as the Negotiator assigned to the file.
  • Evaluate and treat a large variety of cases in two high volume emergency and referral hospitals.
  • Utilized 401(k) knowledge in a high volume inbound call center.
  • Work in copy center/mail room, running mid to high volume copiers.
  • Run high volume copy machines and performs binding and finishing work.
  • Balanced monthly statements, and performed a high volume of transactions.
  • Work in fast pace high volume environment to meet deadlines.
  • Managed a high volume workload within a deadline driven environment.
  • Process high volumes of incoming and outgoing mail.
  • Handled all high volume claims by faxes.
  • Answered a high volume of incoming calls daily, and schedules/changes salon and or medical appointment(s) as needed.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Obtained Series 6 License Delivered high professional service in Dalbar award-winning high volume contact center.
  • Work in high volume call center Know and understand health plan options Excel at achieving set goals Follow HIPPA policies

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12. ATM

high Demand
Here's how ATM is used in Service Specialist jobs:
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Use evidence based treatments consistent with presenting problems in various settings including residences, vocational settings, and community settings.
  • Washed towels, cleaned treatment tables, whatever would help with the treatment of our patients.
  • Arranged for case consultation with other professional staff to discuss family problems and treatments.
  • Educated patients about their treatments, assisted patients and family members on proper discharge care
  • Print service render sheets, print schedules, enter attendance and treatments of clients.
  • Manage accuracy of ATM funds by weekly audits of cash and check transactions.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Incorporated, designed and document changes in treatment for need of clients.
  • Served as ATM custodian - pulled and shipped deposits.
  • Proof and settle vault and ATM according to procedures.
  • Assigned sole control of ATM Cash Management
  • Assist attorneys and adjusters with medical treatment questions in preparation of dispositions for injured parties and healthcare professionals
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Received numerous 'Sila's' (Spirit In Leadership Award) from peers for enhancing team atmosphere.
  • Installed and reinstall, configure and/or program ATM s, systems or applications.
  • Assist in ATM,Vault,and TCD balancing and replenishing.
  • Process Atm deposits and replenish cash for them.
  • Assist Banking center manager with all projects Maintain a cash drawer $50,000 Sole ATM custodian responsible for $200,000
  • processed night deposits and reconcilement of both branch ATM's

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13. Potential Customers

high Demand
Here's how Potential Customers is used in Service Specialist jobs:
  • Established, retained, and deepened relationships with banking center customers and potential customers by providing quality customer service.
  • Maintain superior customer service to both customers and potential customers to increase mandatory service scores.
  • Established, retained and deepened relationships with branch customers and potential customers.
  • Developed, retained and deepened relationships with existing and potential customers.
  • Established, retained, and deepened relationships between the organization and customers and potential customers to achieve team sales goals.
  • Identified high potential customers and customers with increased use potential, exceeding required customer facing calls per day.
  • Establish, retain, and deepen relationships with banking center customers and potential customers to achieve team goals.
  • Established and deepened relationship with existing and potential customers to match banking products to customers' needs.
  • Develop and maintain close professional relations with branch and potential customers to attain team sales goals.
  • Established and retained relationships with existing and potential customers to achieve team sales goals.
  • Establish, develop, retain and deepen long-term relationships with current and potential customers.
  • Established positive rapport with potential customers and sell clients a variety of financial products.
  • Work with Existing and potential customers on home equity and consumer finance products.
  • Established rapport with existing customers, potential customers, and business owners.
  • Provided potential customers quotes for various lines of Property and Casualty Insurance.
  • Initiated quote process on new fasteners from existing and potential customers.
  • Identify and refer high value or potential customers to appropriate personnel.
  • Qualified and sold bank products to customers and potential customers.
  • Informed customers and potential customers of products and services.
  • Handled 50-60 inbound calls daily regarding billing issues and concerns Arranged service for potential customers.

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14. Routine Title Issues

high Demand
Here's how Routine Title Issues is used in Service Specialist jobs:
  • Resolved routine title issues including but not limited to, child support liens, tax liens, and mortgage liens.
  • Resolve routine title issues including the following: vesting, child support, judgments, undisclosed liens and re-conveyances.
  • Resolved routine title issues such as vesting issue, liens, and judgments.
  • Resolved routine title issues which sometimes included child support and judgment liens.
  • Resolved routine title issues including vesting status and liens.
  • Resolved routine title issues keeping loans from closing.
  • Resolved routine title issues including vesting issues.
  • Resolved routine title issues, processed subordinations; resolved appraisal disputes, coordinated closing activities.
  • Resolved routine title issues and processed subordinations.
  • Resolve routine title issues including, vesting issues, child support liens, judgment liens, mechanic liens, and subordinations.
  • Resolved routine title issues (child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances).
  • Reviewed and resolved routine title issues: liens, vesting issues undisclosed liens and process subordinations.
  • Resolve routine title issues including but not limited to liens, judgments and subordinations.
  • Reviewed, verified and resolved appraisal disputes & routine title issues (ex.
  • Resolve routine title issues, process subordinations, appraisal disputes, etc.
  • Resolved routine title issues and processed internal and external subordinations Reviewed appraisals and resolved any disputes.
  • Managed a heavy pipeline of 50 plus loans Resolve routine title issues Verifying and clearing conditions of approval

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15. Technical Support

average Demand
Here's how Technical Support is used in Service Specialist jobs:
  • Provide customers with technical support specifically related to radioactive tracer and well logging services.
  • Perform technical support repairing relationships and mobile devices.
  • Consulted with faculty and staff on technology support systems, and responded to Level 2 Help Desk tickets for technical support.
  • Worked in library's Virtual Village Communication Center, and later the Job Help Center, providing technical support for patrons.
  • Provided maintenance and technical support to Automatic Teller Machines, Quick Service Terminals, and hardware and software of computers.
  • Manage conversion of existing clients to new interfaces; provide technical support for 10+ products to ensure client satisfaction.
  • Learned how to use automated processing systems in providing taxpayer information, assistance, and technical support.
  • Performed various tasks including taking inbound calls for technical support issues with customers and internal associates.
  • Assisted other team members as needed with overrides, technical support and training of new associates.
  • Provide specialized product technical support by phone, email, and in person.
  • Worked closely with the technical support team to provide end-user desktop support.
  • Provide technical support and train team members on new products and/or procedures.
  • Provided technical support for various cloud based technologies to our customers.
  • Provide technical support for hardware and software connection issues.
  • Schedule and check-in customers for technical support reservations Manage technicians during hardware repairs in a time sensitive environment.
  • Provide technical support to the Tele-service department regarding member complaints.
  • Document technical support issues in knowledgebase.
  • Provide iOS and Mac technical support users with hardware and software issues.
  • General customer service -Process warranty exchanges for cellphones -Provided technical support -Maintained a high level of confidentiality
  • Manage multiple phone lines Affluent customer advisor and technical support Manage data spreadsheets for a multitude of purposes using Microsoft Office

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16. Internet

average Demand
Here's how Internet is used in Service Specialist jobs:
  • Communicated with customers, sales teams, and other internal/external departments regarding the implementation of Internet services.
  • Provided in-depth technical support for internet and network configuration.
  • Attracted highly qualified candidates for placement opportunities via corporate searches, Internet, lead groups, telemarketing, and referrals.
  • Assist in hiring events, job fairs, Internet searches, job order editing and many other administrative duties.
  • Verify information, correct errors on scanned or prepped life insurance paperwork through emails or internet submission.
  • Answered incoming calls and internet inquiries making sure the highest level of customer satisfaction was achieved.
  • Process incoming telephone, mail, and internet orders with high level of customer service.
  • Provide help desk technical support for United Guaranty business products and Internet applications.
  • Sell and promote internet, cable and phone services to Commercial Customers.
  • Design and maintain web pages for multiple internet and intranet sites.
  • Managed and performed leadership duties for local Internet Service Provider.
  • Take partners orders over the telephone and internet.
  • Performed internet searches across multiple search portals.
  • Responded to internet job inquiries.
  • Performed insurance sales functions such as payments and modifications Resolved customer service inquiries and requests via telephone and internet.
  • Assist clients on telephone and internet with websites for William Sonoma, Pottery Barn, Pottery Barn Kids, and Restored.
  • Utilize Docsis and AAD tool to reboot phone modems & cable TV boxes and Kitty tool to script internet modems.
  • Adjusted jitter, equipment settings for products to work effectively with the customer's internet provider's services.
  • Relayed customer outages to field repair specialists Helped customers with internet troubleshooting Managed a call system with numerous lines
  • Entered Data via computer Sale on services of cable, internet and phone Up selling

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17. Troubleshoot

average Demand
Here's how Troubleshoot is used in Service Specialist jobs:
  • Demonstrated expertise in all technologies used in our store environment including device management and troubleshooting processes.
  • Performed overhauls and cylinder overhauls on CFR engines, Helped clients with troubleshooting and Training on the XCP panels.
  • Aided the team's assist line helping fellow associates troubleshoot technological and telephone issues.
  • Troubleshooted various print related problems which saved time and money for the Advertisers.
  • Provided in person and over the phone inquiry resolution, troubleshooting and scheduling.
  • Selected to a group of elite agents to troubleshoot cloud printing issues.
  • Configure, troubleshoot, and repair computers, printers and telecommunication systems.
  • Submitted new documents to help with troubleshooting of cloud services issues.
  • Create, update and troubleshoot patron accounts via Millennium system.
  • Work with computers helping customers troubleshoot website errors.
  • Team leader in troubleshooting all equipment.
  • Assisted clients with online troubleshooting.
  • Work from home office troubleshooting service calls and scheduling onsite technical support while maintain quality customer service and productivity.
  • Collaborated with a specialist to troubleshoot system functions and increased building efficiencies.
  • scan and email setup, connectivity troubleshooting
  • Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, hardware maintenance and media handling support.
  • Updated accounts, process payments, multi-tasking, troubleshooting, inbound - outbound customer service, and claims handling.
  • Offer on-site customer support in system design, installation, troubleshooting, and repair of analytical equipment.
  • Responded & troubleshooted time entry, timesheet, payroll & benefit issues or questions.
  • Set up and troubleshoot all video equipment, insufflators, and other required equipment for laparoscopic procedures.

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18. Special Projects

average Demand
Here's how Special Projects is used in Service Specialist jobs:
  • Provide leadership by supporting and participating in department sponsored New Business and/or Retention Programs, contests and special projects.
  • Managed special projects from origination to completion along with associated staff.
  • Performed intake/advocacy special projects for foreclosure and bankruptcy loans.
  • Completed special projects as assigned by managers and supervisors.
  • Complete special projects assigned by direct supervisor.
  • Supervised the payroll department on special projects to ensure timely and accurate completions.
  • Work on Special Projects that are assigned by all Managers in closing/title area.
  • Worked on special projects that required accurate precision of product assembly.
  • Assisted Human Resources Manager with various research projects and/or special projects.
  • Assigned to special projects assisting CenturyLink's Enterprise Business office.
  • Assist with special projects and other duties as assigned.
  • Performed other duties and special projects as assigned.
  • Assist in special projects pertaining to educational matters.
  • Create spreadsheets for special projects using Excel.
  • Complete special projects when available.
  • Work special projects as needed.
  • Assisted management with special projects.
  • Work in special projects for St Bernard, LA.
  • Prepared reports either in Excel or Word for assigned 'Special Projects' for Management.
  • Work special projects, high priority projects (i.e.

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19. FHA

average Demand
Here's how FHA is used in Service Specialist jobs:
  • Reviewed VA/FHA/Conventional loans received from loan counselors.
  • Maintained Pipeline of 30-40 loans which included Conventional Conforming/Non-Conforming/FHA/VA with knowledge of processing Refinances, Purchases, Streamline and HARP loans.
  • Created Standard Operating Procedures for the following workouts: FHA/VA Traditional and FHA Home Affordable Modification Program.
  • Process FHA, VA and conventional loan applications in accordance to Bank of America guidelines and procedures.
  • Processed loans approved by an Underwriter or an automated decision system, concentration in FHA refinance.
  • Required to keep informed with Bank of America, FHA and VA guidelines and polices.
  • Finalize conditions and submit changes to terms on approved FHA, VA and Conventional loans.
  • Entered, reviewed and verified all involved parties through FHA Connection according to HUD guidelines.
  • Underwrite and Process Conforming/ non-conforming Conventional refinance / purchase And FHA loans.
  • Detailed knowledge of VA, FHA, USDA and Conventional guidelines.
  • Assisted Underwriters to processed Conventional, and FHA loan approvals.
  • Processed FHA and VA purchase and refinance transactions.
  • Process Conventional, FHA and VA loans.
  • Modified Home loans, including FHA, VA, Fannie Mae, Freddie Mac and USDA.
  • Managed a pipeline of FHLMC, FNMA and FHA loans.
  • Used FHA Connection, VA Affairs.
  • Key Contribution: Developed specific expertise in MHA, FHA, VA, Special Forbearance, Modification and HAMP.
  • Decisioned conforming loans; processed conventional and FHA loans.
  • Processed FHA loans Trained and mentored teammates on company and investor systems including FHA Connection, Desktop Underwriter, and Loan Prospector
  • Understand and Explain FHA, VA, FNMA, and FHLMC guidelines - Compliance with Truth in Lending Act/Dodd Frank requirements.

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20. Processing Transactions

average Demand
Here's how Processing Transactions is used in Service Specialist jobs:
  • Provide an outstanding customer experience when responding to customer requests and inquiries and processing transactions within assigned authority.
  • Provide customer reliability by processing transactions and looking into products further to help them financially.
  • Talked to customers, answered questions and gave assistance while processing transactions.
  • Build customer's confidence and trust by processing transactions effectively.
  • Adhere guidelines when processing transactions.
  • Processed domestic and international wires for customers as well as exchanged foreign currency Coached tellers on interactions with customers while processing transactions

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21. Problem Resolution

average Demand
Here's how Problem Resolution is used in Service Specialist jobs:
  • Served customers with operational excellence and accuracy; including maintenance and problem resolution.
  • Resolved customer inquiries, problem resolution always meeting or exceeding customers' expectations.
  • Assisted the Problem Resolutions department with customer service resolutions.
  • Provided problem resolution for consumer and small business owners.
  • Document preparation, account servicing/maintenance and problem resolution.
  • Promoted to high security problem resolution department.
  • Managed service requests and problem resolution.
  • Provide basic sales and service support to customers as well as handling service requests and problem resolution.
  • Worked extended hours during heavy workload periods, and interpreted customer questions/concerns as part of problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Handled clients service request and provided problem resolution to any problems with their accounts.
  • Serviced existing brokerage accounts, fund transfer, disbursements and problem resolution.
  • Researched complex, non-routine problems and developed plans for problem resolution.
  • Screen calls from clients and assist with WIC problem resolution.
  • Handled all service request and provided problem resolution.
  • Assist with member inquiries and problem resolution.
  • Open Accounts and Problem Resolution.
  • Handle service requests and customer problem resolutions in a timely manner to prevent customer dissatisfaction and provide an exceptional customer experience.
  • Wire input, manage problem resolution computer program, assist tellers with product referrals, daily operations (i.e.
  • Performed research and problem resolution Performed both supervisor tasks and operation tasks Performed cash balancing both personal box and bank vault

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22. Customer Relationships

average Demand
Here's how Customer Relationships is used in Service Specialist jobs:
  • Assist Mortgage Loan Officers in maintaining customer relationships and acquiring the necessary information from borrowers to obtain loan decisions.
  • Partner with the sales organization by developing customer relationships and coordinating internal activities on behalf of the sales representative.
  • Create a memorable customer experience that delivers consistent and value added services dedicated to developing lasting customer relationships.
  • Focused on deepening customer relationships by referring customers to sales specialists and selling financial products and services.
  • Maintained customer relationships by providing excellent customer service, prompt service and pleasant work environments.
  • Cultivate customer relationships, retain sales records and place international custom orders.
  • Build customer loyalty; establish customer relationships through courtesy and friendliness.
  • Developed new customer relationships while deepening and retaining all existing relationships.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Deepened customer relationships by cross selling products.
  • Expand customer relationships by uncovering financial needs and recommending and selling the best products, services, and solutions.
  • Performed outbound calls to enhance customer relationships while satisfying customer's financial needs.
  • Establish customer relationships through courtesy and friendliness, addressing each customer by name.
  • Cash handling, build and sustain customer relationships, train new employees.
  • Manage a team of associates that grows and protects profitable customer relationships.
  • Build and maintain customer relationships with Bank of America.
  • Perform outbound follow up calls to build customer relationships.
  • Maintained strong customer relationships to promote multiple sales.
  • Enhanced and built customer relationships.
  • Manage customer relationships and increased customer satisfaction by providing comprehensive user training for newly purchased instruments in the Northeast U.S.

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23. Medicaid

average Demand
Here's how Medicaid is used in Service Specialist jobs:
  • Process and maintain residential/day monitoring database, investigating, and coordinating Medicaid eligibility and consultation with community case managers.
  • Interviewed customers to determine financial eligibility for Medicaid insurance.
  • Communicate with insurance companies, Medicare, Medicaid, and physicians to obtain and provide required information.
  • Refer clients to other programs they may be eligible for, such as Medicaid and WIC.
  • Requested Medicaid cards for Members that allowed them access to health services and doctor appointments.
  • Handled all pharmacy benefits accounts including commercial plans as well as all State Medicaid Plans.
  • Run drivers in order process food stamps, Medicaid, and cash assistance cases.
  • Completed monthly data sheets, quarterly reviews that meet state licensing and Medicaid requirements.
  • Acquired thorough knowledge of Medicaid, Child Health Plus, and Qualified Health Plans,
  • Explain interpret difficult and complex rules, regulations, procedures of Medicaid program.
  • Facilitate enrollment into Medicaid, MCHP, or a Qualified Health Plan.
  • Trained new department employees in multiple medicaid plans and how they operate.
  • Create and order birthday and anniversary cards for the Medicaid team.
  • Completed all paperwork for Medicare, Medicaid and private insurance companies.
  • Assisted medical providers with submitting their claims for Medicaid recipients.
  • Maintain knowledge of Medicaid state, federal rules, regulations.
  • Fax appropriate forms to doctors offices according to insurance requirements for Medicare and Medicaid patients and Commericail insurances.
  • Process enrollments into QHP plan changes and disenrollment and Medicaid and CHP.
  • Coded 997 NY state Empire Medicaid /Medicare files .
  • Streamlined intake and referral process Streamlined Medicaid compliant biopsychosocial assessment and documentation Lead process to obtain C.A.R.F accreditation

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24. Customer Confidence

average Demand
Here's how Customer Confidence is used in Service Specialist jobs:
  • Processed banking transactions accurately and efficiently within BSA and AML banking guidelines in order to build customer confidence and satisfaction.
  • Ensured to process transactions suitably and efficiently to develop customer confidence plus trust on basis of established procedures and policies.
  • Resolved complex service issues and provided an appropriate solution to guarantee customer satisfaction while building customer confidence and trust.
  • Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
  • Maintained customer confidence and protected bank operations by keeping information confidential.
  • Process transactions accurately and efficiently to build customer confidence and trust.
  • Processed transactions and efficiently built customer confidence and trust.
  • Help encourage customer confidence and knowledge needed to fully enjoy every aspect their product has to offer through personalized lessons.
  • Processed an average of 175 daily transactions accurately and efficiently, which resulted in building customer confidence and trust.
  • Back up teller line as needed and process transactions accurately and efficiently to build customer confidence and trust.
  • Assist the customer by providing accurate product information and processing transactions to build customer confidence and trust.
  • Maintained a high level of accuracy and efficiency while building customer confidence and trust.
  • Build customer confidence and trust, based on established policies and procedures
  • Resolved complex service issues to build customer confidence and trust.
  • Maintained a professional manner to build customer confidence and trust.
  • Build customer confidence and trust with excellent customer service.
  • Prepare source data for computer entry by compiling and sorting information Maintain customer confidence and protect operations by keeping information confidential.
  • Maintain customer confidence and protect operations by keeping financial information confidential Update/maintain database with reviewed and corrected data.
  • Provide outstanding customer service and increase customer confidence and satisfaction.

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25. Appraisal Disputes

average Demand
Here's how Appraisal Disputes is used in Service Specialist jobs:
  • Processed internal and external subordination agreements and resolved appraisal disputes.
  • Resolved appraisal disputes which includes requesting reconsideration of value requests.
  • Reviewed and resolved appraisal disputes.
  • Resolved routine title issues, vesting issues, child support liens, mechanic liens, and appraisal disputes.
  • Review appraisals for adequate loan to value (LTV) and resolved appraisal disputes.
  • Resolved title issues, appraisal disputes, vesting issues and property liens.
  • Resolved appraisal disputes; depending on channel, coordinated closing activities.
  • Resolve title and vesting issues, liens/judgments and appraisal disputes.
  • Process subordinations, resolve appraisal disputes and execute closing actions to ensure a timely and effective closing experience.
  • Processed loan subordinations, resolved appraisal disputes and proactively communicated with clients and sales force.
  • Processed subordinations agreements, resolves appraisal disputes; depending on channel.
  • Resolved appraisal disputes and executed timely and affective closing processes.
  • Home Services Specialist process subordinations and resolve appraisal disputes.
  • Processed subordinations; resolved appraisal disputes; coordinates closings.
  • Processed subordinations and resolved appraisal disputes.
  • Resolved routine appraisal disputes and title issues including vesting, liens, and subordinations as well as coordinated closing activities.
  • Process subordinations; order and resolve appraisal disputes; and coordinates closing activities.
  • Selected Contributions: Executed accurate processing of subordinations and resolved appraisal disputes.
  • Process subordinations and resolve appraisal disputes Efficiently Manage between case load between 30-60 loans and proactively close loans within 60 days.
  • Processed subordinations; resolved appraisal disputes with customers, banking center associates and realtors for loan closing.

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26. Outbound Calls

average Demand
Here's how Outbound Calls is used in Service Specialist jobs:
  • Increase Provider adoption by making outbound calls to providers regarding registration.
  • Provide superior service while utilizing proper etiquette to inbound/outbound calls.
  • Extended communications to clients through outbound calls, harnessing complete access to client information to provide updates on loan application status.
  • Answered inbound calls and initiated outbound calls, assisted students and staff by resolving a range of administrative issues and inquiries.
  • Work directly in inbound phone queue and also place outbound calls to providers, members, and vendors.
  • Qualified new leads for funding and made outbound calls to existing and prospective clients to purchase annuities payments.
  • Reviewed all BROKN team metrics and expectations for handling all inbound and outbound calls and generating work orders.
  • Generated outbound calls to borrowers to obtain necessary documentation in order to move the loan forward.
  • Answered inbound calls and made outbound calls when needed to the clients or providers.
  • Answered inbound calls from and placed outbound calls to patients, physicians and/or payers.
  • Initiated outbound calls and other communications to resolve complex issues that required follow-up.
  • Handle bilingual inbound and outbound calls with existing Latin American customers.
  • Conducted inbound and outbound calls to existing and new clients.
  • Answered clients' card-related questions via inbound and outbound calls.
  • Handled all incoming/outbound calls in relations to accounts/credit issues.
  • Handle inbound and outbound calls.
  • Handle inbound and outbound calls in order to provide satisfying service for appraisals being conducted.
  • Handled Incoming and outbound calls regarding mortgages at 90 plus delinquency.
  • Complete outbound calls to Registered Representatives, Contract Owners and surrendering companies for outstanding requirements, courtesy calls & status updates.
  • Worked in a high volume call center making outbound calls to World Wide Technicians.

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27. Customer Complaints

average Demand
Here's how Customer Complaints is used in Service Specialist jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Resolved customer complaints, implementing mediation, problem-solving and troubleshooting issues.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved customer complaints and account delinquencies.
  • Recommended corrective procedures and creates training material for other departments to avoid further customer complaints or billing issues.
  • Worked with customers to expedite orders and resolve any customer complaints or potential issues.
  • Provide timely and accurate guidance to customers and exercise judgment to resolve customer complaints.
  • Assisted Lease-End Sales & Service Consultants with escalated phone calls & customer complaints.
  • Answered questions regarding program policy and procedure, and resolves customer complaints.
  • Greeted customers, resolved customer complaints, answered customer questions.
  • Prepare spreadsheets for management to follow up with customer complaints.
  • Handle customer complaints and take appropriate action to resolve them.
  • Handled any and all customer complaints and ensured satisfaction.
  • Solved customer complaints, and inquiries with borrowers.
  • Handle customer complaints and product discrepancies.
  • Handle and resolve customer complaints.
  • Researched complex case status questions using state automated systems Investigated customer complaints and resolved problems or referred to the appropriate area.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Handled complications, customer complaints such as: lost parcel, damaged packages, untimely deliveries and other situations.
  • Handled customer complaints and resolved conflicts in a timely manner.

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28. Powerpoint

average Demand
Here's how Powerpoint is used in Service Specialist jobs:
  • Created colorful Sales Program packets using PowerPoint and issued files to internal / external sales teams to personalize their own presentations.
  • Utilized Excel to track data and create reports, employed PowerPoint for presentations and trained volunteers on use of AS400 database.
  • Use of Microsoft Office programs for Windows 95 and 97 such as Word, Excel, PowerPoint and Access.
  • Prepare PowerPoint presentations for senior management - including charts/graphs, creation and editing of maps and other visuals.
  • Created a training program for new hire employees, using Microsoft Word, Excel, and PowerPoint.
  • Assisted in creating PowerPoint presentations for classroom training for new CNC machine buyers.
  • Create several PowerPoint presentations for the Board of Education and the Superintendent.
  • Pitched business proposals in MS Word, Excel and PowerPoint to clients.
  • Created PowerPoint Presentation templates for sales, marketing and customer service uses.
  • Create and present employee training material with Microsoft PowerPoint software.
  • Experience in Microsoft Word, Excel, Outlook & PowerPoint
  • Well versed in Microsoft Excel, Word and PowerPoint
  • Trained employees on the use of several different computer programs including: Excel, Microsoft Word, and PowerPoint.
  • Provided financial product expertise to customers and other operational departments Computer Skills Microsoft Word, Excel, PowerPoint, Access
  • Administered presentation for Top Level Program Meetings which involved the use of PowerPoint and Microsoft Outlook.
  • Edited PDF, Powerpoint, and Excel files for optimal print quality.
  • Experience using Microsoft Word, Excel, Powerpoint and Outlook.
  • Developed curriculum and powerpoints used for HHD preceptor class.
  • Facilitate orientation sessions onsite and offsite for new child care providers using a PowerPoint presentation, implemented departmental guidelines and procedures.
  • Manage IT support for seminar presentations including PowerPoint slideshows, laptops, projectors and screens.

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29. Medical Records

average Demand
Here's how Medical Records is used in Service Specialist jobs:
  • Prepared and sent medical records when appropriately requested by therapists, insurance companies and individuals.
  • Reviewed, evaluated and interpreted medical records.
  • Secured supplementary information, such medical records.
  • Reviewed medical records for completeness, organized and scanned forms, filed records and prepared correspondence and reports.
  • Assisted nursing and medical personal by requesting medical records and maintained follow-up for receipt of records.
  • Oversee patient scheduling, intakes and services; medical records, insurance information and documentation.
  • Recorded patient s medical history, vital statistics and test results in medical records.
  • Received and routed documents such as lab results and medical records to appropriate staff.
  • Review medical records for completeness and file records in alphabetic and numeric order.
  • File medical records into existing files using alpha and numerical filing systems.
  • Maintained medical records and clinical files for more than 500 patients.
  • Advanced in creating, building and utilizing electronic medical records.
  • Retrieved medical records for various departments within the hospital.
  • Record all data for medical records requests.
  • Managed all incoming and outgoing medical records.
  • Work effectively with common office software, electronic medical records system and databases, spreadsheets and graphical programs.
  • Assisted in the maintenance of medical hardcopy charts and/or electronic medical records.
  • File medical records requests properly and in a timely manner.
  • Worked in medical records, filing and retrieving charts.
  • Pull medical records for research File charts Copy, fax, incoming and outgoing calls Deliver court documents

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30. External Customers

low Demand
Here's how External Customers is used in Service Specialist jobs:
  • Provided ongoing support to department members in completing research and analysis to resolve concerns/issues raised by providers and other internal/external customers.
  • Responded to inbound calls from internal and external customers/vendors gathering required information needed in processing the loan application.
  • Provide ongoing consulting assistance to both internal and external customers with one-on-one and/or face-to-face meetings provided upon request.
  • Interpret and support risk-related policies and procedures, regarding internal and external customers.
  • Provided instrument refurbishment, repair and performance testing for internal and external customers.
  • Created and presented servicing related training to both internal and external customers.
  • Provided exceptional levels of customer service for internal and external customers.
  • Provided superior customer service to internal and external customers.
  • Developed relationships with both internal and external customers.
  • Provide technical support to internal and external customers.
  • Communicate effectively with internal and external customers.
  • Provide assistance to internal and external customers.
  • Respond to service and information requests from internal and external customers on complex and sensitive accounts.
  • Provided superior customer service to both internal and external customers, resulting in much positive feedback.
  • Projected friendly and professional manner to provide proper service levels to all internal and external customers.
  • Communicate with internal and external customers to research and resolve account issues.
  • Provide the highest level of customer service to internal and external customers.
  • Provide exceptional customer service to both internal and external customers in regards to IRAs, Money Purchase and Profit Sharing plans.
  • Supported/Responded to Retail & Call Centers with any ATM issues Maintained effective open lines of communication with internal and external customers.
  • Home Equity Lines of Credit) Service incoming calls (thru FDR systems) for internal/external customers and third parties.

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31. Credit Reports

low Demand
Here's how Credit Reports is used in Service Specialist jobs:
  • Gather supporting information; obtain credit reports, interview applicants to ensure all necessary documents are obtained.
  • Requested and analyzed credit reports from various credit bureaus to determine credit worthiness of potential refinance customer.
  • Evaluated credit reports for derogatory items that assist in identifying increased risk.
  • Processed mortgage loan applications and reviewed credit reports.
  • Reviewed and verified credit reports (FICO, pay history, validate debts, other real estate owned).
  • Analyzed credit reports, including D&B reports and researched financial reporting on customers to determine creditworthiness.
  • Analyze borrowers financial statements, tax returns, credit reports, and the value of collateral to recommend
  • Review credit reports, calculate income, review and verify assets, review appraisal and title reports.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Secure title, credit reports, appraisals, and flood certificate as required for review.
  • Retrieve credit reports from credit agencies: confirm or clear fraud alerts on accounts.
  • Obtained credit reports, inspections, surveys, and title work prior to sale.
  • Analyze credit reports, income documentation, title reports and appraisal reports.
  • Pulled and reviewed credit reports of mortgage holder.
  • Verified tax return and audited credit reports.
  • Order credit reports and title reports.
  • Research and corrections for consumer credit reports via E Oscar/CDIA, manage a drawer for share transactions and loan account corrections.
  • Obtain credit reports, inspections, surveys, and title work Out bound phone calls to Tax Authorities.
  • Order VOE s, appraisals, credit reports, title and subordinations
  • Ordered appraisals, credit reports, verifications and title documents.

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32. Account Maintenance

low Demand
Here's how Account Maintenance is used in Service Specialist jobs:
  • Provided account information to shareholders/brokers including legal requirements, account maintenance and transaction instructions.
  • Provide one-call resolution experience for customers on account maintenance and billing inquiries.
  • Process client requests including monetary transactions and account maintenance.
  • Performed non-monetary transactions, and account maintenance requests.
  • Resolved complex customer service problems and account maintenance.
  • Performed various duties such as new business, transfers, customer service withdrawals, tax reporting, and account maintenance.
  • Assisted customers with questions regarding there IRA accounts, contribution history, account status, along with proactively conducting account maintenance
  • Maintained constant customer support relating to claims, issuance of accounts, processing of binders, and account maintenance.
  • Addressed customers concerns regarding account maintenance and banking solutions such as loans and credit accounts.
  • Performed data entry, account maintenance and ran front-end batch files to meet daily deadlines.
  • Perform account maintenance such as address changes, rush card orders and travel notifications.
  • Build relationships with customers while handling customer service request and account maintenance.
  • Performed account maintenance as requested by clients.
  • Perform account maintenance and initial account set up
  • Provide operational support/account maintenance to Managers, Trust Administrative Representatives and Financial Planning Specialist with regard to PNC Advisors products.
  • Assist members with account maintenance and articulate an extensive knowledge of Life Time Swim products and services.
  • Preformed transactions for account maintenance * Research and recover outstanding checks, reissues and miscellaneous transactions.
  • Created 6500 NT Accounts for employees and assisted in the NT Rollout and account maintenance.
  • Skilled at managing Menveo on Demand drug inventory and account maintenance.
  • Process change of address changes/customer maintenance Debit card maintenance Account maintenance Account openings

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33. Deepen Relationships

low Demand
Here's how Deepen Relationships is used in Service Specialist jobs:
  • Deepen relationships through superior customer service and uncovering needs through relationship reviews for new and existing customers.
  • Service accounts and deepen relationships with existing customers as well as keeping customer information current and accurate.
  • Generate business and deepen relationships by selling products and services to potential and existing customers.
  • Deepen relationships with retail customers by uncovering financial needs.
  • Service and deepen relationships with existing customers.
  • Establish, retain and deepen relationships with banking center customers to achieve maximum banking center performance goals and quality customer service.
  • Established, retained and deepen relationships with banking center customers and potential customers to identify needs and create banking interest.
  • Build, retain, and deepen relationships with customers and potential customer; uncover needs and create customer interest.
  • Establish and deepen relationships with customers to achieve team sales goal and provide a world class customer experience.
  • Establish and deepen relationships with existing and new customers to help the banking center meet its sales goals.
  • Establish, retain, and deepen relationships with customers to achieve sales goals and provide quality customer service.
  • Perform customer account maintenance and recommend products to deepen relationships and enhance customers' financial lives.
  • Establish, retain, and deepen relationships with customer to increase book of business.
  • Build rapport with customers to deepen relationships while servicing and maintaining accounts.
  • Establish, retain, and deepen relationships with banking center customers.
  • Establish, retain, and deepen relationships with all clients.
  • Worked with retail customers to build and deepen relationships.
  • Open accounts and deepen relationships with current customers.
  • Engaged customers with personalized banking solutions and leveraging banking center specialists to deepen relationships.
  • Build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs.

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34. Product Knowledge

low Demand
Here's how Product Knowledge is used in Service Specialist jobs:
  • Leveraged in-depth product knowledge to assist in promoting financial institution goals.
  • Facilitate Customer satisfaction through positive and professional interaction and product knowledge.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Deliver optimal customer service through professionalism and product knowledge.
  • Establish firm customer relationships and continue to build trust and loyalty through product knowledge, friendliness and respect.
  • Maintain the required level of current product knowledge through the company's training and individual initiatives
  • Lead and prepare activities of sales and product knowledge while addressing business needs.
  • Leverage in-depth product knowledge to assist the bank in meeting its goals.
  • Assist customers by providing stellar service and product knowledge to improve sales.
  • Gained product knowledge to better assist clients and help meet branch goals.
  • Advise on product knowledge, brand heritage and luxury service standards.
  • Learned, referenced and applied product knowledge information.
  • Maintain Apple Product Knowledge and Certifications.
  • Develop and maintain in-depth product knowledge.
  • Maintain extensive bank product knowledge.
  • Coordinated and coached tellers by using indepth product knowledge to handle more complex transactions and issues to ensure high quality service.
  • Maintain product knowledge, of sales, promotions, and company policies regarding payments, exchanges, and security procedures.
  • Manage installer accounts, including sales, product knowledge, technical advice, and building rapport.
  • Assisted Lowes associates with product knowledge in eight assigned stores in the Upstate area.
  • Provide product knowledge to the field on general inquiries (e.g.

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36. Company Policies

low Demand
Here's how Company Policies is used in Service Specialist jobs:
  • Resolved member complaints by gathering information and providing solutions based on company policies.
  • Facilitated team meetings/ focus groups to discuss company policies and departmental procedures.
  • Analyzed and verified account information to follow compliance with company policies.
  • Ensured compliance with company policies, underwriting guidelines and lending-program requirements
  • Serviced multiple annuity insurance products while adhering to company policies.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Assist with new employee training including proper phone etiquette, customer service, company policies and procedures.
  • Utilize mobile communication equipment in a safe and practical way while following company policies and standards.
  • Trained new users on software set-up, CRM usage, EDI exchanges and company policies.
  • Achieved and maintained a complete knowledge of all department and company policies and procedures.
  • Examined files and records to be in compliance with company policies and governmental regulations.
  • Complied with federal, state and company policies, procedures and regulations.
  • Maintain knowledge, understanding, and compliance with company policies and procedures.
  • Trained new employees in job duties and company policies as needed.
  • Trained 8 employees to ensure extensive detail to company policies.
  • Interpret and communicate work procedures and company policies to staff.
  • Trained all new operation managers on company policies and procedures.
  • Adhere to company policies and guidelines.
  • Monitor and analyze pre-recorded calls for discrepancies in company policies, practices, and compliance.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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37. Bank Products

low Demand
Here's how Bank Products is used in Service Specialist jobs:
  • Greet and service bank customers, and up-sell and cross-sell bank products and services to customers based on customer needs.
  • Sell bank products such as CD's, new checking and deposit accounts, credit cards, mortgages etc.
  • Promoted bank products, such as CD's, credit cards, checking and saving accounts.
  • Act as initial contact for complex client or partner inquiries for bank products and services.
  • Promote bank products ranging from account opening to Home Equity Lines of Credit.
  • Explained, promoted, and sold bank products and services to specific customers.
  • Generated new business through presentation of bank products to customer and follow-up.
  • Managed, ordered, and maintained bank products for the banking center.
  • Explain advice on and promote bank products and services to customers.
  • Explained, promoted and sold BKT Bank products and services.
  • Explained and advised bank products and services to customers.
  • Provide quality customer service and sales of bank products.
  • Maintained thorough knowledge of bank products and services.
  • Informed about all bank products and services.
  • Make active referrals to cross-sell bank products.
  • Informed customers about various bank products.
  • Advised customers on bank products.
  • Refer customers to bank products.
  • Opened bank products to eligible customers while building and maintaining customer relationships.
  • Possess strong knowledge of bank products and services Upgraded and updated clients profiles and account information.

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38. Financial Products

low Demand
Here's how Financial Products is used in Service Specialist jobs:
  • Serviced and sold various financial products to customers while accurately and efficiently processing daily transactions.
  • Provide Excellent Service and Financial Products and Recommendations.
  • Identify customer needs/refer financial products and services.
  • Performed cross-selling and consultative sales of financial products, maintaining up-to-date knowledge of banking services and products.
  • Analyzed customer needs during transactions and/or interactions, and then recommended the appropriate financial products and services.
  • Assisted customers with all there banking needs and educated them on our financial products and services.
  • Educated team members and customers on financial products and services offered through Bank of America.
  • Deliver effective sales strategies and monitor the progress of new and existing financial products.
  • Offered and sold financial products and services to both customers and small businesses.
  • Offer and sell financial products and services to consumers and small businesses.
  • Participated in selling of financial products and services beneficial to the customers.
  • Referred financial products and services to consumer and small business customers.
  • Maintain knowledge of financial products and banking and federal regulations.
  • Identify customer needs and refer financial products and services.
  • Offered financial products to current and potential clients.
  • Advise clients and prospects regarding financial products.
  • Resolved complex service issues to guarantee customer satisfaction and retention Proactively sold financial products and services
  • Identified customer demand and offered the applicable financial products and services 100% of daily sales goals met.
  • Manage and attend high end costumer; Selling financial products and service (i.e.
  • Offer and sell financial products and services (i.e.

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39. Sort

low Demand
Here's how Sort is used in Service Specialist jobs:
  • Sorted incoming and outgoing mail according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Filed completed work requests in assigned file drawers & sorted next day work order forms by date & time.
  • Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
  • Provide secretarial services such as copying, email, faxing, filing and sorting mail.
  • Managed and organized 3 years' worth of records into e-files for 5 different resorts.
  • Operated EIM/AIM mail machines, and served as Billing Operator and JetStar sorter operator.
  • Assigned many large high profile commercial accounts across a diverse assortment of industries.
  • Supervised and coordinated activities of clerks who opened, sorted and routed mail.
  • Received, sorted, and delivered high-volume USPS and interoffice mail.
  • Opened, sorted and processed all incoming and outgoing mail.
  • Sorted all incoming mail and delivered to appropriate person.
  • Sorted mail through use of voice recognition technology.
  • Logged, sorted and delivered to addressees.
  • Sorted mail into correspondence coupes.
  • Learned how to quickly and efficiently enter all sorts of financial data regarding the investments, accounts, and documents.
  • greeted customers who happened to come into our casual dining restaurant, with an upbeat and outgoing sort of attitude.
  • Assist customers and management with mail tasks Sort and organize mail
  • Sorted and prepared paperwork for imaging into workflow system.
  • Maintain file room Utilize electronic file storage systems Research incorrect/outdated policy numbers Sort documents and mailings
  • Service Specialist: Duties including, Communication liaison between multiple office sites Efficiently sort, and deliver interoffice mail daily.

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40. Customer Income

low Demand
Here's how Customer Income is used in Service Specialist jobs:
  • Verify customer income documentation including analyzing complex tax returns, resolves more complex title, appraisal and subordination issues.
  • Reviewed and verified customer income and assets documentation/conditions - Work closely with sales for follow up on outstanding documentation.
  • Approved loans with higher credit authority, Verified conditions of approval by evaluating customer income and liabilities.
  • Verified conditions of approvals which included, customer income/assets documentation, resolves routines title issues.
  • Verify conditions of approval for loans that include customer income and asset documentation.
  • Verified conditions of approval with may include customer income and or assets documentation.
  • Verified conditions of approval which may include customer income/assets documentation.
  • Verified conditions of approval for customer income/ assets documentation.
  • Verify conditions to include customer income & asset documentation.
  • Reviewed and verified customer income and assets documentation/conditions.
  • Verified customer identification and customer income documentation.
  • Obtained, resolved, and clearing conditions of approval such as customer income/assets documentation, appraisals, title, and insurance.
  • Processed mortgage loans after reviewing the credit reports of the mortgage buyer along with verifying customer income documentation.
  • Cleared conditions to include customer income/assets documentation and issued changes to the terms on previously approved loans.
  • Verify customer income/assets; resolve routine title issues; resolve appraisal disputes; coordinate closing activities.
  • Review Credit Reports, Appraisals as well as verify customer income/assets and clearing routine title issues.
  • Verified conditions of approval which includes customer income/asset documentation, appraisals, title, etc.
  • Verify customer income documentation; resolve routine title and appraisal issues.
  • Executed daily operations of resolving routine title issues, processing subordinations, resolving appraisal disputes, and verifying customer income/asset documentation.
  • Determined whether borrowers met loan modification requirements Verified customer income documentation Resolved title issues, processed subordinations, and resolved appraisal disputes

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41. Assets Documentation

low Demand
Here's how Assets Documentation is used in Service Specialist jobs:
  • Home Service Specialist II is responsible for but not limited to verifying conditions of approval which include customer income/assets documentation.
  • Verify conditions of approval which include income/assets documentation, collateral, and credit worthiness.
  • Verify and maintain accuracy of income and assets documentation.
  • Verified conditions of approval and customer income/assets documentation.
  • Monitored and updated Credit Reports, Appraisals, Income and Assets Documentations, Title Searches and Flood Certification.
  • Analyze credit report, debt, and Income /Assets documentation to determine credit worthiness.
  • Analyze credit, income and assets documentation to qualify borrowers.
  • Verified conditions of approval, which included the customers income and assets documentation.

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42. Office Supplies

low Demand
Here's how Office Supplies is used in Service Specialist jobs:
  • Ordered and maintained inventory of office supplies as well as forms and legal documents needed for day to day operations.
  • Use Microsoft Outlook to communicate with clients regarding any packages, office supplies and/or complications with Xerox copiers and printers.
  • Schedule meetings and room accommodations; interact with the corporate staff medical and department staff, requisitioning office supplies.
  • Purchased maintenance supplies and parts, office supplies and other items deemed by management necessary to accompany company mission.
  • Coordinated with various vendors to ensure that all necessary products and office supplies were ordered, properly stocked.
  • Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Performed daily inventory checks for office supplies and kitchen supplies for the regional and local customers.
  • Distributed mail, office supplies and daily deliveries to administrative executives at Walt Disney World.
  • Maintain office supplies through on site inventory and ordering form third party suppliers.
  • Order and dispense office supplies and parts; in person or by phone.
  • Managed the processing of G-Ledger accounts, mortgage loans and office supplies.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Order and maintain relevant office supplies for effectiveness of personnel duties.
  • Maintained office supplies by checking stocks and placing orders.
  • Purchased and maintained office supplies and groceries for center.
  • Receive and allocate office supplies to personnel.
  • Coordinated, ordered and distributed office supplies.
  • Keep inventory of office supplies.
  • Delivered a variety of items (mail, packages, office supplies, equipment, etc.
  • Ordered and delivered office supplies through Meditech and later, OfficeMax online.

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43. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Service Specialist jobs:
  • Analyzed reports and closely monitored service provision for each consumer to ensure compliance.
  • Provided consultation to licensed foster home providers to ensure compliance and retention.
  • Support the contractual agreements with providers to ensure compliance with local/state/regional/federal regulations.
  • Draft documents verifying accuracy before processing to ensure compliance with corporate policies.
  • Implemented and managed safety and health programs, in a pharmaceutical research setting, to ensure compliance with applicable OSHA regulations.
  • Audit and monitor electronic and hard copy case files to ensure compliance departmental procedures and current state and federal laws.
  • Educate bank associates on policies and procedures to ensure compliance with regulations related to AML and the US Patriot Act.
  • Researched patient visit history to ensure compliance with Medicare 72 hour rule and completed the Medicare secondary payer questionnaire.
  • Cured title impairments to mitigate risk and ensure compliance by recognizing title error or obtaining lien releases.
  • Maintained the licensed foster homes by completing on-site inspections to ensure compliance of the licensing rules.
  • Monitor child care providers to ensure compliance with contractual regulations and provide technical assistance as needed.
  • Monitor Head Start centers to ensure compliance in the Child and Adult Care Food Program.
  • Monitored open CPS cases to ensure compliance of the parent/parents to the service agreement.
  • Calculated final loan amounts and analyze fees to ensure compliance with federal regulations.
  • Review and edit ads to ensure compliance with AOL's strict creative guidelines.
  • Review client billing to ensure compliance with billing policy and established procedures.
  • Take ownership of all assignments and ensure compliance within PCCS-MLC Account Management.
  • Evaluate loan request to ensure compliance with program requirements.
  • Understand Retail Banking procedures and ensure compliance.
  • Educate Title/Closing Agent on Wachovia's closing process with effective communication to ensure compliance with closing instructions.

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44. Basic Products

low Demand
Here's how Basic Products is used in Service Specialist jobs:
  • Provide proactive sales assistance of basic products while referring more complex request to an associate with more in depth expertise.
  • Provide proactive sales tasks of basic products to refer more complex requests to sales and service associate with detailed expertise.
  • Provided proactive sales activities of basic products while referring more special requests to an associate with more in-depth expertise.
  • Provided proactive sales activities of basic products e.g., complex small business accounts or mortgages to management team.
  • Resolve service issues to guarantee customer satisfaction and retention provide proactive sales activities of basic products.
  • Resolved complex service issues and provided proactive sales activities of basic products in a competitive environment.
  • Deepen customer relationships with credit cards, online banking and other basic products or services.
  • Provide proactive sales activities of basic products while referring more complex requests to appropriate department.
  • Provide proactive sales activities of basic products while referring complex sales to product specialist.
  • Provide sales activities of basic products and resolving complex issues for customers.
  • Performed proactive sales activities of basic products while referring more complex requests.
  • Provided proactive sales activities of basic products to potential clients.
  • Provide basic products while inquiring to deepen the relationships.
  • Provided proactive sales activities of basic products.

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45. Customer Information

low Demand
Here's how Customer Information is used in Service Specialist jobs:
  • Recommend potential products or services to management by collecting customer information and analyzing the customer needs.
  • Process mortgages, verified customer information and income documentation, ordered appraisal and flood documents.
  • Ensured the daily protection of sensitive customer information through internal and external safeguards.
  • Update and record customer information required for the monitoring of underwriting service standards.
  • Handled confidential customer information including password resets and ID verification calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Verified customer information and resolved disputes to ensure timely processing.
  • Utilized discretion while dealing with confidential customer information.
  • Gather customer information and enter into computer system.
  • Gathered and verified all required customer information.
  • Obtained and entered customer information data.
  • Filed customer information and kept secured.
  • Updated customer information in applicable in house databases, service orders, and correspondence files associated with the above activities.
  • Ensured the security and privacy of customer information through education, compliance and resolution of issues.
  • Open and close accounts, update customer information, and maintain files within the branch.
  • Completed address changes, customer information changes, and product type changes.
  • Verify all customer information to gain full access to accounts.
  • Faxed, mailed, and printed customer information daily.
  • Gathered and verified all required customer information for tracking purposes Defused volatile customer situations calmly and courteously.
  • Ensured highest levels of security and confidentiality for customer information.

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46. Financial Transactions

low Demand
Here's how Financial Transactions is used in Service Specialist jobs:
  • Recorded financial transactions, Updated customers financial profiles, and checked on personal and business financial records to ensure accuracy.
  • Verify and balance reports and records of financial transactions using Property Management and Automated Revenue Audit systems.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Managed and update client records Assist clients with complaints or account inquiries Handled electronic/manual financial transactions
  • Processed financial transactions correctly and efficiently as a cashier when needed.
  • Processed daily financial transactions for brokers and plan participants.
  • Processed all financial transactions while maintaining productivity and quality.
  • Received and recorded financial transactions into Excel spreadsheet.
  • Processed daily customer financial transactions.
  • Processed financial and non-financial transactions.
  • Received and disbursed money, and kept records of money and negotiable instruments involved in financial transactions.
  • Assist with inquiries and financial transactions for mutual funds shareholders, broker/dealers and fund companies.
  • Handled numerous financial transactions in conjunction with established 401 and 457 plans.
  • Process certain financial and non financial transactions within the department.
  • Fielded inbound phone inquiries from clients and processed financial transactions.
  • Service member accounts through the execution of financial transactions.
  • Supported the Financial Management Team with monitoring calls taken to verify million dollar financial transactions were processed correctly.
  • Perform financial transactions (credits and debits) on a customer sale or return via various payment methods.
  • Maintain and balance cash drawer on a daily basis Meet clients and assist them in financial transactions.
  • Processed financial transactions for BNY Mellon client Primerica.

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47. Complex Requests

low Demand
Here's how Complex Requests is used in Service Specialist jobs:
  • Referred more complex requests for the opening of new small business accounts or mortgages to the associate with more in-depth expertise.
  • Provide proactive sales activities of products while completing referrals of more complex requests to an expert.
  • Provide proactive sales activities of basic and complex requests.
  • Provide basic sales activities while referring more complex requests (e.g.
  • Provide more product details and options on complex requests to ensure that customers can make an informed decision (e.g.

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48. Community Resources

low Demand
Here's how Community Resources is used in Service Specialist jobs:
  • Provided crisis intervention and community resources as well as prevention education.
  • Helped clients empower themselves and build awareness of appropriate community resources.
  • Connected, organized and researched community resources for client recreational activities.
  • Located community resources for members regarding work/life concerns.
  • Assisted individuals in utilizing agency and community resources.
  • Referred clients to community resources and other organizations.
  • Develop liaisons with community resources.
  • Redirect students not successful at testing into the Ability to Benefit range of scoring to access other community resources.
  • Conducted needs assessments and connected customers to community resources to obtain assistance based on the needs.
  • Collected information from clients in order to safety plan and direct clients to community resources.
  • Develop service plans for the families and connect the families to community resources and outreach.
  • Connected families to community resources for continuous support in and out of the institution.
  • Provide linkage to community resources to adults with Mental Health (MH) diagnosis.
  • Referred child, parent and guardian to community resources according to needs of child.
  • Linked consumers to community resources and ensured consumers' general needs were met.
  • Build strong relationships with community resources to assist students and their families.
  • Work with the Veteran Affairs program to connect residents with community resources.
  • Explore family and community resources available to address the family's needs.
  • Maintained records of employer contacts and community resources.
  • Connect clients with community resources.

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49. Business Partners

low Demand
Here's how Business Partners is used in Service Specialist jobs:
  • Consulted and collaborated with various internal business partners, particularly with Relationship Managers and organizational Managers on comprehensive benefits related projects.
  • Develop a positive rapport with clients to identify opportunities to introduce customers to specialists and business partners.
  • Address client concerns with market volatility and performance by leveraging appropriately licensed business partners.
  • Referred consumer and small business customers to business partners for financial reviews.
  • Deliver public awareness presentations for potential WIA clients and Business partners.
  • Create itineraries and forecasts for internal business partners.
  • Excelled at gathering referrals for internal business partners
  • Acquire new business partners through prospecting and building relationships with associations, chambers of commerce, and local employers.
  • Researched and responded to business partners and clients issues throughout Arizona, Nevada, Texas, and Utah.
  • Partner specialist, teammates and business partners to understand customer needs and generate interest in products.
  • Accomplished the Y2K project for Asian offices and the business partners (over 100 factories).
  • Solved issues for GE Capital's largest business partners involving their bank account funding and processing.
  • Build positive rapport with Borrowers, Account Executives, Business Partners and 3rd party Vendors.
  • Worked closely with various business partners to resolve client issues and respond to client requests.
  • Work with internal business partners via conference calls to resolve SIAI issue identified.
  • Collaborated with business partners to achieve sales goals for the branch.
  • Supported the service side of my assigned business partners.
  • Provide feedback to business partners as appropriate.
  • Evaluated the IT systems of the business partners' and then integrated them with PSS/PSSI systems.
  • Provide high level Customer Service to homeowners, business partners and realtors.

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50. Computer System

low Demand
Here's how Computer System is used in Service Specialist jobs:
  • Company computer systems used to accurately record information received and to document status of funding.
  • Verify third party insurance for Medicaid recipients enter in computer system.
  • Verified insurance and processed orders in pharmacy computer system.
  • Navigated company programs and computer systems.
  • Followed orders through the computer system in order to avoid costly mistakes; avoided a potential $45,000 loss.
  • Updated the database regularly by manually documenting all transactions in the registers as well as the computer system.
  • Establish and monitor customer database to ensure optimum delivery of products; and maintain computer systems within the office
  • Developed and implemented a training manual for use in conjunction with PFPC's specialized computer systems.
  • Research issues on various computer systems and databases to resolve complaints and inquiries.
  • Used the highly sophisticated computer system EDGE in the evaluation of costumer loans.
  • Registered clients for services in computer system and administered typing tests to applicants.
  • Identify, research, and resolve customer issues using the computer system.
  • Verified information in our computer system was up to date and accurate.
  • Entered client data and progress updates into agency-wide computer system.
  • Sell product and place customer orders in computer system.
  • Open new mortgage loan files on computer systems.
  • Oversee the daily performance of computer systems.
  • Accessed computer system to review client records.
  • Experience with government computer systems.
  • input patient insurance information into computer system.

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20 Most Common Skill for a Service Specialist

Customer Service36.2%
Financial Needs11.8%
Loan Applications9.5%
Phone Calls5.2%
Data Entry4.5%
Credit Card Transactions4.3%
Sales Goals3.6%
Loan Portfolio2.7%

Typical Skill-Sets Required For A Service Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
27.9%
27.9%
2
2
Financial Needs
Financial Needs
9.1%
9.1%
3
3
Loan Applications
Loan Applications
7.3%
7.3%
4
4
Phone Calls
Phone Calls
4%
4%
5
5
Data Entry
Data Entry
3.5%
3.5%
6
6
Credit Card Transactions
Credit Card Transactions
3.3%
3.3%
7
7
Sales Goals
Sales Goals
2.8%
2.8%
8
8
Loan Portfolio
Loan Portfolio
2.1%
2.1%
9
9
New Accounts
New Accounts
1.9%
1.9%
10
10
Customer Accounts
Customer Accounts
1.6%
1.6%
11
11
High Volume
High Volume
1.6%
1.6%
12
12
ATM
ATM
1.5%
1.5%
13
13
Potential Customers
Potential Customers
1.5%
1.5%
14
14
Routine Title Issues
Routine Title Issues
1.4%
1.4%
15
15
Technical Support
Technical Support
1.4%
1.4%
16
16
Internet
Internet
1.3%
1.3%
17
17
Troubleshoot
Troubleshoot
1.3%
1.3%
18
18
Special Projects
Special Projects
1.2%
1.2%
19
19
FHA
FHA
1.2%
1.2%
20
20
Processing Transactions
Processing Transactions
1.2%
1.2%
21
21
Problem Resolution
Problem Resolution
1.1%
1.1%
22
22
Customer Relationships
Customer Relationships
1.1%
1.1%
23
23
Medicaid
Medicaid
1.1%
1.1%
24
24
Customer Confidence
Customer Confidence
1.1%
1.1%
25
25
Appraisal Disputes
Appraisal Disputes
1%
1%
26
26
Outbound Calls
Outbound Calls
1%
1%
27
27
Customer Complaints
Customer Complaints
0.9%
0.9%
28
28
Powerpoint
Powerpoint
0.8%
0.8%
29
29
Medical Records
Medical Records
0.8%
0.8%
30
30
External Customers
External Customers
0.8%
0.8%
31
31
Credit Reports
Credit Reports
0.8%
0.8%
32
32
Account Maintenance
Account Maintenance
0.7%
0.7%
33
33
Deepen Relationships
Deepen Relationships
0.7%
0.7%
34
34
Product Knowledge
Product Knowledge
0.7%
0.7%
35
35
Legal Documents
Legal Documents
0.7%
0.7%
36
36
Company Policies
Company Policies
0.7%
0.7%
37
37
Bank Products
Bank Products
0.7%
0.7%
38
38
Financial Products
Financial Products
0.7%
0.7%
39
39
Sort
Sort
0.7%
0.7%
40
40
Customer Income
Customer Income
0.7%
0.7%
41
41
Assets Documentation
Assets Documentation
0.7%
0.7%
42
42
Office Supplies
Office Supplies
0.7%
0.7%
43
43
Ensure Compliance
Ensure Compliance
0.6%
0.6%
44
44
Basic Products
Basic Products
0.6%
0.6%
45
45
Customer Information
Customer Information
0.6%
0.6%
46
46
Financial Transactions
Financial Transactions
0.6%
0.6%
47
47
Complex Requests
Complex Requests
0.6%
0.6%
48
48
Community Resources
Community Resources
0.6%
0.6%
49
49
Business Partners
Business Partners
0.6%
0.6%
50
50
Computer System
Computer System
0.6%
0.6%

89,331 Service Specialist Jobs

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