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Client Management Specialist
Hire Score LLC
Service specialist job in Duluth, GA
Work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Flexibility to work hybrid, 3 days in office and 2 days remote, after training.
What will I do?
As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.
The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.
Ensure client portfolios and sales teams align to and emulate the company's policies, procedures, and behavioral expectations. Leading with quality and heart in every interaction.
Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
Assist with initiating quotes in support of client product requests.
Receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
Within the ERP system, capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
Partner with Corporate Depts to ensure orders are processed for billing in a timely manner
Requirements:
Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools - such as Microsoft Teams, Webex and Zoom.
ERP (Enterprise Resource Planning) system experience required.
Experience in a corporate sales and service environment is preferred.
This role offers the opportunity to work a hybrid working model following training.
Submit your resume today!
$35k-60k yearly est. 1d ago
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Customs Entry Agent
CEVA Logistics 4.4
Service specialist job in Atlanta, GA
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
Salary: Between 48K T0 60K
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$27k-33k yearly est. 1d ago
Customer Experience Specialist
Visionaire Partners 4.1
Service specialist job in Atlanta, GA
Analyst, Online CX (Qualtrics)
Great opportunity to join a fast-paced, collaborative team environment with a large, well-established company!
In this role, you'll support a Customer Experience (CX) team focused on the Voice of Customer (VoC). You will field incoming requests from cross-functional partner teams and will spend most of your time working in the Qualtrics platform to design, launch, and manage online surveys. You will contribute to building a best-in-class customer experience to improve conversion, drive traffic, and grow sales.
This is a 10-month contract (potential to extend or convert to perm).
Work a hybrid schedule (4 days onsite & 1 day remote) in the Vinings.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short/long term disability, critical illness, hospital indemnity, accident coverage, and both Medical/Dependent Care FSAs.
RESPONSIBILITIES:
Design, build, launch, & manage online surveys using the Qualtrics platform
Develop dashboards & deliver actionable reporting and insights to leadership
Collaborate with cross-functional partners to gather requirements & support business objectives
REQUIRED SKILLS:
2+ years of experience using Qualtrics, including survey creation & dashboarding
Retail or E-commerce industry experience (will also consider other customer-facing industries)
Proficiency in basic Excel functions
Strong written & verbal communication skills
Bachelor's Degree
W2 ONLY; NO 3rd Parties or Visa Sponsorship
$30k-40k yearly est. 3d ago
Imaging Support Service Associate
Piedmont Healthcare 4.1
Service specialist job in Atlanta, GA
Experience the advantages of real career change
Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Youll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.
Radiology Support Services
Full Time Swing Shift - 10 AM- 7:30 PM Monday-Friday
This position will sit onsite at 271 17th Street, Atlanta, GA, 30363.
Responsibilities:
This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.
Qualifications:
MINIMUM EDUCATION REQUIRED:
High school graduate or equivalent.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of previous call center, operator, dispatching, or related office experience required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
Business Unit : Company Name: Piedmont Healthcare Corporate
$27k-32k yearly est. 1d ago
Indirect Sourcing Representative
Arclin 4.2
Service specialist job in Alpharetta, GA
Indirect Sourcing Representative, Alpharetta, GA
Arclin USA is currently looking for an Indirect Sourcing Representative to join our Procurement team at our corporate office. Reporting into the Procurement Manager, this position is responsible for execution of established procurement strategies to support our organization with procuring high-quality, cost effective raw materials and services.
Are you a detail-oriented sourcing professional who thrives on executing value-driven sourcing events and managing supplier relationships?
Do you enjoy working with cross-functional teams to deliver quality, service, and savings?
WHO WE ARE
At Arclin, satisfying the changing needs of our customers is at the center of everything we do. We provide innovative, value-added bonding and surfacing solutions for the engineered materials markets and agricultural/natural resources applications. Our mission rests on three key principles: Trust, Value, and Innovation. Learn more about us at our website. With nearly 1,000 employees across 15 production sites in North America, we're a team dedicated to continuous improvement, operational excellence, and employee growth.
WHAT YOU'LL DO
As an Indirect Sourcing Representative, you'll be a key enabler of Arclin's indirect procurement strategies. You'll support sourcing execution across capital and indirect categories-including MRO, services, and general supplies-working alongside Category Managers, Buyers, and site teams.
You'll lead and support sourcing activities, manage RFx processes, and collaborate with internal stakeholders and suppliers to ensure effective and compliant purchasing. Your work will directly impact cost management, supply reliability, and overall operational success.
Key Responsibilities:
Execute sourcing events (RFQs, RFPs, e-auctions) and evaluate supplier responses in coordination with category leads.
Identify qualified suppliers and manage competitive bidding processes.
Analyze total cost of ownership (TCO), supplier performance, and cost trends to inform purchasing decisions.
Support capital project and operational teams in meeting procurement milestones and deliverables.
Collaborate with site stakeholders and Buyers to ensure purchasing needs are understood and addressed.
Support efforts across the breadth of Procurement as needed including Energy and Direct Procurement.
Facilitate supplier onboarding, risk assessments, and contract routing processes.
Support development and reporting of category performance metrics.
Help implement new supply agreements and ensure supplier compliance with terms and expectations.
Maintain sourcing records and documentation in ERP/procurement systems.
WHAT YOU'LL NEED TO SUCCEED
3+ years of sourcing, supply chain, or procurement experience, preferably in manufacturing or capital project environments.
Working knowledge of RFx processes, vendor evaluation, and negotiation basics.
ERP experience (JD Edwards preferred) and proficiency with Excel or BI tools for data analysis.
Strong communication and organization skills; able to manage multiple tasks with attention to detail.
Familiarity with indirect categories such as MRO, facilities, or services is a plus.
Collaborative team player with initiative and a customer-focused mindset.
Associate's or Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience).
WHY JOIN US?
You'll join a dynamic and growing procurement team that plays a vital role in enabling Arclin's performance. We offer opportunities to expand your sourcing expertise, contribute to strategic initiatives, and grow within a collaborative and mission-driven company.
$27k-32k yearly est. 3d ago
Provider Relations Specialist IV
Kaiser Permanente 4.7
Service specialist job in Atlanta, GA
This role requires up to 50% travel, and candidates must reside in Georgia.
As part of the Kaiser National Contracting Department, this position plays a key role in building and operationalizing a unified National Provider Relations structure and framework. The role partners closely with the National Provider Relations leader to standardize processes, strengthen communication pathways, and support the development of a scalable, enterprise-wide model that enhances provider engagement across all markets. It also provides in-person provider relations support, serving as a direct liaison to providers to reinforce relationships, address operational concerns, and ensure consistent delivery of the national strategy at the local level.
Job Summary:
In addition to the responsibilities listed below, this position is also responsible for planning, developing, and implementing provider satisfaction strategies to improve network relationships and enhance provider engagement; developing provider relations programs to facilitate effective provider communications and problem resolution; and creating and distributing media materials (e.g., articles and newsletters), publications, and manual updates to providers; ensuring providers adhere to regulatory and contractual requirements; escalating complex compliance issues to appropriate parties; supporting organizational responses to regulatory audits; and delivering provider education and/or onboarding.
Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Supports continuous improvement efforts by: utilizing provider, claims, and contracting data to identify and/or consult on continuous improvement across the contract ecosystem (e.g., identifying business and operational disparities between organizational and provider expectations, constraints, and risks to accessible care, building and maintaining relationships); implementing process improvement initiatives to aid providers and business goals; participating in collaborations with internal and external partners to develop network strategies and implement improved access to care; and may also include conducting and/or collaborating on advanced modeling and analyses of provider and market data to develop recommendations, solutions, and action plans for improvement initiatives.
Ensures contract commitments are met by: gathering, validating, maintaining, summarizing, and/or analyzing provider and contract data of the day-to-day operation and management of services to consult on provider compliance; identifying and documenting provider activities and/or coordinating with alternate stakeholders to ensure compliance with contract terms and conditions; leveraging guidelines to ensure provider compliance with state and federal regulations as well as KP policies and procedures; and consulting with Provider Systems Administration (PSA) or its equivalent as needed to ensure proper contract interpretation and operational readiness and supporting corrective actions as identified through contract performance.
Supports contract strategy development by: researching, developing, and assisting in the proposal and implementation of strategies that improve access to patient care while managing outside service costs; providing advanced consultation on local service delivery planning and delivery system leadership to aid in the achievement of provider priorities and strategies; may include engaging in collaborative cross-functional workgroups to ensure provider strategies meet the unique needs of diverse stakeholders; and may also include developing materials and/or conducting peer training for new hires and contingent workers(e.g., establishing contract language, determining payment rate parameters, defining workflow and business processes, and ensuring cross-training across all service lines).
Supports the growth of the Provider Network by: reviewing or identifying recommended/potential partners/alliances for assigned service area to fill service gaps or decrease costs in current service offerings; developing and maintaining trusted partnerships with providers to understand their unique service request needs and challenges; serving as a liaison between providers and KP by contributing to communication efforts (e.g., contract compliance such as access, availability, referral operations, and/or supporting member complaints); and supporting provider site visits, daily interactions, and ad hoc meetings by partnering with others to develop itineraries and agendas, gather credentialing materials, and/or initiate this process.
Contributes to provider satisfaction by: leveraging in-depth knowledge of provider/contract operations to consult on issues that arise from contract configuration/interpretation and/or related to claims/disputes, billing, payment, reimbursement, other operational issues, and/or directories; ensuring requests for information, questions, and problems are identified, documented, and addressed in a timely manner; and in some instances, collaborating, creating, and/or delivering training materials to aid provider education and orientation on health plan systems, processes, and/or credentialing.
Knowledge, Skills and Abilities: (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
Internal or External Publication
Provider Data Systems/Processes
Applied Data Analysis
Business Acumen
Business Planning
Business Process Improvement
Business Relationship Management
Compliance Management
Computer Literacy
Consulting
Health Care Reimbursement
Interpersonal Skills
Key Performance Indicators
Knowledge Management
Presentation Skills
Project Management
Quality Assurance Process
Time Management
Training
Trend Analysis
Written Communication
Minimum Qualifications:
Minimum one (1) year of experience in a leadership role with or without direct reports.
High School Diploma or GED AND minimum seven (7) years of experience in health care delivery or operations in a managed care environment, customer relationship management, or a directly related field.
Preferred Qualifications:
Two (2) years of experience working with Microsoft Excel, including working with formulas and developing integrated workbooks.
Three (3) years of experience with industry standard claims coding and submission processes.
Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont
Scheduled Weekly Hours: 40Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - Program Management Office - 0308
Pay Range: $84600 - $109450 / year
Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 50 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
$84.6k-109.5k yearly 1d ago
P&C Licensed Customer Service Rep - (Sandy Plains) Marietta, GA
The Auto Club Group 4.2
Service specialist job in Marietta, GA
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g
.,
explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.#LI-AM1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 5d ago
Member Solutions Specialist
LGE Community Credit Union 4.3
Service specialist job in Atlanta, GA
This position is responsible for going beyond processing transactions by responding to member requests with an enthusiastic and investigative mindset. The Member Solutions Specialist will help establish relationships with members to understand their financial goals, identify solutions, and connect them to the appropriate teammate who can provide education and solutions to help fulfill their financial well-being. Maintaining composure with a positive attitude in a high production and changing environment will be critical in contributing to a positive member experience within a dynamic team setting.What You'll Do
Cultivate relationships with teammates and specialists to assist members with inquiries and/or problem resolution
Accept incoming calls and provide appropriate solutions to members inquiries/requests in a timely and professional manner
Provide outstanding, personalized service to all members by building rapport and providing timely solutions and/or alternatives
Verify member identity based on department guidelines/procedures prior to releasing account specific information
Proactively identify members needs by providing additional product and service opportunities which may help improve their financial well-being
Identify, research, and resolve member issues using the proper service channels including but not limited to:
LGE Internal Department Resources, Symitar, CATS ,VISA DPS, Verafin, Alkami Admin, TRANSACT, Sync1, E-payments, Interaction Desktop
Handle and resolve member requests, and if necessary escalate to Member Solutions Team Lead
Inform and educate members on how to conduct simple transactions through convenient banking options (i.e. online banking, mobile banking, ATM/PTM) that benefit them
Troubleshoot basic level online banking issues including but not limited to registration, navigating the site, and Bill Pay issues
Sort, review, and process mailed deposits, payments, and incoming member correspondence
Accurately process members' financial transactions to include but not limited to:
Deposits, Withdrawals, Transfers, Payments, Maintain negotiable items and balance daily
Process new membership applications and ensure completed applications and supporting documents have been received prior to funding new memberships
Open sub-share accounts or other products as needed
Manage Member Solutions administrative workgroups, including but not limited to:
Secure message, Email ,Chat, DocuSign
Maintain awareness and report suspicious activity; proactively identify potentially fraudulent activity to prevent credit union losses
Seek opportunities to meet or exceed established sales and service goals for member/LGE financial well-being
Remain knowledgeable of all LGE products, services, and procedures
Be familiar with and follow all policies, procedures and processes which have been established to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act.
Who You Are
Required: High School Diploma or equivalent
Required: Flexibility to work weekends and/or extended hours as needed
Required: Ability to cross-sell products and services
Preferred: 1+ years experience offering solutions and services based on the members needs within a results driven environment
Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals
Ability to effectively communicate in oral and written form
Ability to gather, interpret, and solve complex problems
Basic understanding of computer operation and programs
$32k-45k yearly est. 2d ago
Client Success Specialist
Summit Group 4.4
Service specialist job in Atlanta, GA
The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.
PRIMARY RESPONSIBILITIES
Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue.
Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts.
Follow trends in the marketplace to best develop creative merchandise solutions.
Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.
Participate in sales/supplier/client meetings to increase product and solutions knowledge.
Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.
Be people-oriented, client-focused, and assertive in developing client and supplier relationships.
Qualifications
SKILLS AND EXPERIENCE
2-3 years of B2B sales, inside sales or sales support experience.
Experience in promotional products, PR, marketing services a plus.
Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc.
Microsoft Office proficiency required.
Bachelor's degree preferred but applicable experience will be considered.
Summit Competencies:
Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately.
Creativity - developing fresh ideas that provide solutions to all types of business challenges.
Client-focused - building and maintaining excellent service to internal and external clients, always keeping the customer experience in mind.
Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation.
Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability.
Teamwork - promoting cooperation and commitment within a team, to achieve common goals.
Role Competencies:
Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills.
Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect.
Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit.
Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism.
Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.
$55k-100k yearly est. 10d ago
Work at Home - Data Entry / Customer Service
Data Entry Direct 4.0
Service specialist job in Atlanta, GA
Work at Home Entry Level Order Processor / Data Entry / Typist / Back - Front Office Clerks / Secretary / Supervision / Business Development / Online Survey / Office Administration / Accounts Payable / Sales / Marketing / Advertising / Customer Service Part Time Admin Clerical Jobs.
NEVER BEFORE SEEN: Make money online by processing data forms everyday. Proven to generate up to $300+ per day! This is a lucrative and unique method made possible only in recent years!
Your earnings start at $300/day and up to $1000/day, depending on how much data is processed. This is a work at home opportunity and we are looking for individuals who are willing to work from home. No experience is needed, we will take care of the training. Paychecks are guaranteed. Full time/part time positions are available now.
How Does This Work?
Thousands of companies have contracted their data entry needs to us. As a results, we need to hire more individuals to help us process that data. Large fortune 500 companies need forms written up such as, receipt forms, brochures, customer lists, e-mailing lists, etc. You are paid twice monthly (1st and 16th of each month). You have the option of direct deposit or check. After 1 month, average data entry assistants make $15,000/mo.
Requirements
* An internet connection or access to the internet
* Experience is not needed however, you need to be able of working from home
* Basic typing skills
* We ask that you put aside 30 - 60min/day
* We do NOT require any special skills, previous business experience or education
* Anyone can register and begin working immediately
Payment
Receive payment every two weeks via check
or choose to get paid weekly via direct deposit!!
Full Time/Part Time Work From Home Data Processor Positions Available Today.
TO APPLY : ***************************************
You must apply on our website only.
Click Here to Apply Online
POSITIONS ARE STILL AVAILABLE - GET STARTED RIGHT NOW
The company recognizes and rewards those who exceed expectations.
$300 daily 60d+ ago
Technical Customer Success Consultant, Costa Coffee
The Coca-Cola Company 4.4
Service specialist job in Atlanta, GA
**Work Schedule Information:** The schedule expectation will be a 40-hour work week including the weekend (i.e., 24 hours onsite during weekday + 16 hours virtual on **weekend)** **About Us:** Costa coffee is a brand within the Coca-Cola portfolio. Costa is a total coffee company, dedicated to providing high-quality coffee products to our customers and Consumers in the Away from Home channel. We pride ourselves on our exceptional customer service.
**Job Summary:** We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA's and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving.
**Key Responsibilities:**
+ - **Customer Support and Issue Resolution: ** - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries. - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues. - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients.
- Monitor downtime on equipment and perform proactive outbound call to operators
+ **Technical Troubleshooting:** - Provide step-by-step guidance to clients to troubleshoot technical issues with coffee machines, including power, calibration, cleaning cycles, and error codes. - Diagnose recurring problems and collaborate with the technical and engineering departments to propose long-term solutions. - Identify issues remotely and determine whether onsite servicing is necessary, coordinating with field technicians as required.
- Provide technical support to service technicians, involve oversees tech support in challenging cases
+ **Subject Matter Expert for Back-end support: **
+ Manage Grid 2.0 for correct machine set up and reporting
+ Support technicians in commissioning and equipment set up
+ Escalate issues to the international helpline for resolution
+ Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers
+ Support master data updates from our equipment fleet and customer base
+ **Service provider SLA: ** - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines. - Report on SLA performance per customer or service provider on a monthly basis - Review parts usage and provide data for supply chain to minimize service interruptions in the field
- Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes.
- Process and review warranty claims with OEM's
- Create WO's for service providers
- monitor and execute PM schedules with our service providers
- Travel to service providers for meetings, business reviews and development meetings
+ ** Sales Support Functions: **
- Support trade shows, customer field trials and market visits if needed
- Support customer roll outs in liaison with the sales team, marketing, supply chain and Coca-Cola resources, support if needed with market visits
**Qualifications:**
+ High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred.
+ Proven experience in customer service, field service operations and technical support from technicians and our customers
+ Excellent communication and interpersonal skills.
+ Strong organizational and multitasking abilities.
+ Computer skills to work with specific Costa software
+ Proficiency in Microsoft Office Suite and salesforce applications
+ Ability to work independently and as part of a team.
+ Attention to detail and a proactive approach to problem-solving.
+ Periodic travel required, ~10-15%
**Skills:**
Customer Service; Technical Support; Troubleshooting
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:$85,000 - $100,900
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$85k-100.9k yearly 5d ago
Service Consultant
Hyundai Motor America 4.5
Service specialist job in Buford, GA
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
4-7 years
Additional Information
Previous experience required and will need to provide references
Employment Position: Full Time
Salary:
$45,000.00 - $100,000.00 Yearly
Salary is not negotiable.
Zip Code: 30519
$45k-100k yearly 60d+ ago
Sales & Service Consultant, Atlanta GA
A1 Garage Door Service
Service specialist job in Atlanta, GA
Job Description
A Career Where Sales Meet Skilled Work
If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you.
At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself.
No garage door experience? We'll train you in every mechanical skill you need to succeed.
What Makes This Role Different
💰 Uncapped commissions: First-year earnings typically $90K-$150K+.
🏆 Your performance drives your paycheck-top performers routinely hit six figures.
🚐 Company vehicle (wrapped) + gas card-your mobile office.
🧰 All tools provided.
🏥 Medical, dental, vision & 401k.
🏖 Paid time off + weekly pay.
🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered).
🎉 One thousand dollar bonus when you graduate and launch in your market.
What You'll Actually Do
This is a sales role first, but you'll also get your hands dirty. Every day you will:
Sell
Meet homeowners on scheduled service calls.
Build trust quickly, explain options clearly, and close repair or upgrade sales.
Repair
Replace springs, rollers, motors and other door components.
Install keypads, run wiring, and adjust equipment for proper function.
Lubricate and test equipment to ensure smooth operation.
Use basic hand and power tools to complete the work you sell.
Serve
Deliver an outstanding customer experience that earns repeat and referral business.
Collect payments and document each job.
Who Thrives Here
Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance.
Relationship builders who love helping people and can explain technical info simply.
Hands-on doers who enjoy working with tools and aren't afraid of physical work.
Weather-ready professionals who can handle hot or cold garages.
Competitive, self-motivated individuals hungry for a six-figure + career.
What We Require
Valid driver's license (3+ years driving record)
Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures.
Criminal background check and drug test (THC excluded).
Basic comfort with navigation apps, Google tools, tablets, and software.
Reading and basic math skills for measurements and payments.
Minimum of 1 year in consultative sales
Not the Right Fit If…
❌ You want a M-F, 9-5 desk job. We operate 7 days a week.
❌You're the pushy type. Our next customer may be your mom.
❌ You're uncomfortable interacting directly with customers.
❌ You dislike physical, hands-on work
🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service!
#INDA1
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
(Please note: benefits are not available for part time, temporary or contract roles)
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $90K - $150K
$90k-150k yearly 6d ago
Phlebotomy Specialist-Client Office
Labcorp 4.5
Service specialist job in Roswell, GA
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
* QUARTERLY INCENTIVE BONUS PROGRAM
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule:
Monday-Thursday 8:00am-5:00pm with 30-minute lunch break
Friday 7:00am-12:30pm (No lunch break)
The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
Work Location: Roswell, GA
This position does not require you to be fully vaccinated against COVID-19.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups.
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner.
Process billing information and collect payments when required.
Prepare all collected specimens for testing and analysis.
Maintain patient and specimen information logs.
Provide superior customer service to all patients.
Administrative and clerical duties as necessary
Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures,
Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner,
Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations,
Verifying or recording identity of patient or donor and converses with patient or donor.
Maintaining Refrigerator and Freezer temperatures.
Maintain a safe, secure, and healthy work environment,
Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures.
Travel to additional sites when needed.
Job Requirements:
High school diploma or equivalent
Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 Years)
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation required
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$34k-51k yearly est. Auto-Apply 9d ago
Client Success Specialist
Medlytix
Service specialist job in Roswell, GA
Job Description
The Client Success Specialist will play key role in supporting the Client Service Managers and own clients independently. This role requires timely resolution of client and internal inquiries, supports onboarding initiatives, troubleshoots data and system issues, and delivers strong customer experience.
Responsibilities:
Client Management
Manage portfolio of clients, ensuring regular communication via email, phone, and meetings that align with the clients' needs.
Collaborate with Client Success Managers and internal teams to address client requests and concerns.
Understand how the Medlytix products' capabilities translate into customer value to identify gaps or improvement opportunities and communicate these to the relevant group.
Own the business metrics (Bill Rate, Conversion Rate) for each Medlytix product within the assigned portfolio of assigned clients.
Support & Issue Resolution
Serve as the primary point of contact for client inquiries, issues, and reporting for the assigned portfolio of clients.
Review daily/weekly performance dashboards, take ownership of understanding anomalies and initiate appropriate actions to address them for the assigned portfolio of clients.
Troubleshoot, communicate and resolve issues timely, ensuring all reported issues are documented using internal tools.
Monitor file processing, data loads, and system performance for accuracy and timeliness.
Communicate complex issues to the Client Success Manager or VP and escalate to the appropriate internal team as necessary.
Client Documentation & Reporting
Create and maintain comprehensive internal documentation for all client interactions, issues, and resolutions within CRM/ticketing systems.
Keep clients and the applicable internal teams informed of issue resolution by providing regular updates, estimated resolution times, and follow-up communications. Prepare and deliver monthly standardized client reports.
Assist in the testing, validation, and implementation of new releases and product enhancements.
Collaboration & Continuous Improvement
Provide clear, complete, and accurate information when handing off work or gathered details to support the Client Success Manager.
Support the VP of Client Services in partnering with Sales, Product, and Engineering teams on client initiatives, pilot programs, and product enhancements
Identify and recommend process improvements to enhance both the client's experience and internal efficiency
Support new client onboarding by coordinating setup activities and ensuring system configuration is correct.
Escalate operational issues to Client Success Manager.
Requirements:
Bachelor's degree in business, Healthcare Administration, Information Systems, Data Analytics, or related field OR equivalent experience.
4+ years of experience in client support, operations, revenue cycle, healthcare analytics, or SaaS customer service.
Strong analytical and problem-solving skills, with the ability to interpret and troubleshoot data.
Excellent communication and customer service skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency with MS Office, SQL, and JIRA.
$35k-60k yearly est. 14d ago
Service Consultant
Ebix, Inc. 4.1
Service specialist job in Johns Creek, GA
As the leader of a Client Services Team, you will offer excellent customer service by drawing on insurance experience to manage insurance verification processes for customers, utilizing sophisticated computer applications, the Internet and personal interaction. Monitor daily workload and manage client project priorities, communicating any changes to operations work groups as needed to get priority tasks accomplished. Provide customer service for incoming and outgoing calls from clients, vendors, agents and brokers. Accurately process client requests, certificates of insurance, and account information while utilizing data entry and phone skills. Apply appropriate leadership skills for your Client Services Team to achieve productivity, mail service levels, and accuracy.
1. Customer Service
a. Handle Client Phone Calls. High Availability to Customers.
* Point person for all contact with Client. Develop a strong relationship with Client that gains trust and confidence in their decision to use our services.
b. Provide insurance related detail & explanation to Customer questions
c. Act as liaison between Client & Vendor to relay insurance coverage related issues
d. Streamline process for large vendors with multiple locations to achieve efficient work flow
e. Guide Client Service Analyst:
* Communicate with agents to clarify or verify information provided on certificates
* Contact vendor via phone, email or letters to explain deficiency issue and what is needed in order to comply with Client requirements.
* Mentor & Train new CSA so that they provide excellent customer service
2. Account Maintenance
a. Waiver Requests, Financials, Cancellations, Reinstatements, and etc.
b. Account Modification; Review of Deficiencies
c. Account research, Data Repairs, General Documents, etc
d. Email to Client and all related account tasks.
e. Client Projects - monitor any client projects and ensure daily workload changes are made so that these are completed in a timely manner
f. Client website expertise and maintenance
* Review reports for accuracy
* Field client calls regarding problems they are experiencing with the website (navigation, reports, data entry, etc.)
g. New client implementations
* Support Implementations team as needed
* Review client spreadsheets, requirements, & business rules for accuracy
* At startup, monitor all aspects of workflow to ensure correct account setup
h. Audit Redbooks, create necessary updates per client correspondence and update Redbooks.
3. Quality Assurance / Auditing
a. Review quality reports and provide feedback to Client Services Team
b. Assist in QA administration as requested by supervisor
4. Employee Administration
a. Address employee concerns or issues (including performance, attendance, tardiness, productivity, accuracy, etc.) following Ebix BPO procedures of coaching, verbal warnings, written warnings, and terminations.
b. Review employment applications and conduct interviews according to Ebix BPO guidelines to make new hire recommendations.
c. Complete timely performance reviews of team members.
d. Complete timely performance reviews of team members - CSAs - including 90, 180 day and yearly reviews and recommending raises.
5. Data Entry, Letter Printing, Daily Reports, as needed
6. Relay to Marketing areas of potential revenue growth from clients or vendors for follow-up.
7. Performs other duties as deemed necessary and/or as assigned
8. Pursue professional and insurance growth.
1. Customer Service: Ensures all issues raised by Customer and Vendor are addressed to their satisfaction, per company standards, and in a timely manner.
2. Ensure that daily account maintenance tasks are handled per company standards & procedures.
3. Minimum Performance Requirements:
a. Service Levels
* Priority emails & faxes (hand delivers) - 24 hours
* Emails, Faxes, Regular Mail, and Client Mail - 5 days
b. Quality Assurance Evaluations: Review and complete within 1 week
Has authority to perform the duties outlined in this job description. Has no monetary authority. Refer to supervisor for issues that involve client or operational issues (i.e.: special projects requiring lengthy time and multiple staff).
1. Sufficient blend of proven insurance knowledge, experience, coursework and credentials (which may include P&C producer's license, CISR or similar credentials). College degree preferred.
2. Must be able to communicate professionally on the phone as well as in written correspondence. Emphasis on excellent customer service.
3. Very good typing & computer skills.
4. Able to work well under pressure to meet deadlines.
5. Must possess strong organizational skills
$70k-84k yearly est. 60d+ ago
AdTech Client Specialist
Urban Science 4.6
Service specialist job in Atlanta, GA
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
* AdTech team operational and client account support.
* Process and analyze usage reports from platform, agency and OEM contracts.
* Support the development of a reporting repository for Media Performance projects.
* Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
* Coordinate with internal teams to ensure services are activated and running smoothly.
* Act as main point of contact for questions or concerns from active clients and users.
* Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
* Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
* Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
* Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
* MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
* Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
* Experience being a process creator/innovator
* Ability to ask relevant, thoughtful questions, take initiative, critical thinker
* Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
* Presentation skills: Ability to conduct professional presentations with various levels of leadership
* Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
* Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
* Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
* Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
* Campaign analytics background
* Account management background
* Digital automotive marketing experience
* Accounting, billing and reporting knowledge
* Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
* Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
* Minimum of 3 years related work experience required
* Digital marketing/agency experience required
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
$57k-79k yearly est. Auto-Apply 31d ago
Destination Services Consultant
Dwellworks Brand 4.1
Service specialist job in Atlanta, GA
This role combines temporary assignments with a flexible schedule for individuals that are passionate about introducing their city to newcomers! It is an opportunity to provide one-on-one guidance through a mixture of both in-person support as well as virtual.
JOIN OUR TEAM AND MAKE A DIFFERENCE!
Are you a detail-oriented individual who is passionate about your community?
Are you customer service minded and enjoy helping others?
Are you skilled in researching, planning and organizing projects/events?
Are you interested in a professional opportunity that allows you flexibility and autonomy?
If you enthusiastically answered yes to all the above, then a Destination Service Consultant (DSC) opportunity with Dwellworks is a match for you!
This is an assignment-based opportunity. You will be engaged as an independent contractor. Contract assignments can range depending on the specific program selected for the individuals relocating.
Our Destination Services Consultants provide local support and expertise to employees and their families who are being relocated. The DSC provides an array of services for the individuals being relocated such as:
Performing area orientations
Helping to secure housing
Identifying schools for enrollment
Opening bank accounts
Securing a Social Security Number
Obtaining a driver's license
Qualifications
Expert knowledge of city and surrounding areas, including local schools
Possession of a valid driver's license, as the consultants are expected to drive clients in the area in their personal vehicle
Proficient in basic computer applications
A flexible schedule that would accommodate an ad hoc working style
Skills
Excellent verbal and written communication
Ability to research efficiently
Effective at problem-solving
Skilled in time-management
Please note that this opportunity does not pair well with full-time employment due to the ever-changing program needs.
WANT TO LEARN MORE
*******************************
$40k-73k yearly est. 60d+ ago
Customer Relationship Executive
Steampunk
Service specialist job in Atlanta, GA
The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
Contributions
Contributions
First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
Qualifications
Specific qualifications of the ideal candidate include the following:
Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
Minimum of 6 years experience in IT, preferably in business development or sales
Demonstrated experience in navigating Federal acquisitions processes successfully
Successful track record of identifying and closing opportunities
Strong organization, presentation and planning skills and experience
Excellent written/verbal communication skills
Ability to manage multiple priorities in a fast-paced, high growth environment
Candidate will reside within the Atlanta, GA area
PERSONAL STYLE
Self-motivated, confident and entrepreneurial.
Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
Intellectual strength, with a disruptive thought process and a unique perspective.
High moral values, confidence, humility, integrity
Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit *************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
$33k-65k yearly est. Auto-Apply 60d+ ago
Bookkeeper/ Accounting Services Specialist
HLB Gross Collins 3.7
Service specialist job in Kennesaw, GA
Job DescriptionAbout the job
The Opportunity
One of Atlanta's top CPA firms is seeking a Full Charge Bookkeeper to assist multiple of our clients in a Client Services Accountant capacity. The ideal candidate will have 2-3 years of experience with data entry, accounts payable/receivable, and general accounting. The candidate must be professional with excellent communication skills to provide clients with in-depth industry knowledge.
This individual will report directly to the Shareholder out of our Kennesaw Office.
***This role is based out of our Kennesaw, GA office and the ability to commute to our office daily during normal business hours is required.***
How You Will Spend Your Time
Manage accounting activities for our clients
Process accounts payable/receivable
Collate and enter vendor expenses
Maintain general ledger accuracy and reconciliation
Prepare bank and financial statements
Create accounting reports
Process client payroll
Engage with multiple clients on assignments simultaneously
What You Need to Succeed
Bachelor's degree in Accounting
2-5 years of relevant accounting and bookkeeping experience
Experience working in a Public Accounting firm a plus
Proficient with MS Excel and QuickBooks
Knowledge of Sage Intacct preferred
Experience with payroll
The ability to manage competing priorities while maintaining work quality
Excellent written and verbal communication
Most importantly, a strong commitment to professional service excellence
Some of the Benefits We Offer You
Generous Paid Time Off & Paid Holidays
Excellent Health, Dental, and Vision Insurance starting your first day of employment
401(k) Profit Sharing
Life & Disability Insurance
Well-Being & Wellness Benefits and Programs
Competitive compensation reflecting skills, competencies, and potential
Dress for Your Day policy
Company events and social initiatives that highlight our team's hobbies
Culture based on integrity, respect, accountability, and excellence
A Bit About Us
HLB Gross Collins is named yearly as a Top 25 CPA Firm in Atlanta and we have a 50-year history of serving our clients. Serving clients both
locally
and
around the globe
, the firm offers tax, auditing and assurance, business consulting, valuation, estate and personal financial planning, and international services. Clients receive personalized service from a highly responsive team of professionals who have a wealth of financial knowledge and expertise to help make their businesses succeed.
We are looking for dynamic individuals who will demonstrate the commitment to excellence that is ingrained in our culture. We are dedicated to the growth of our people and our clients, and we want individuals who will support those goals for the community we have created.
HLB Gross Collins, P.C. is an Equal Opportunity Employer.
HLB Gross Collins, P.C. maintains a drug-free workplace.
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How much does a service specialist earn in Johns Creek, GA?
The average service specialist in Johns Creek, GA earns between $24,000 and $67,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Johns Creek, GA
$40,000
What are the biggest employers of Service Specialists in Johns Creek, GA?
The biggest employers of Service Specialists in Johns Creek, GA are: