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Service specialist jobs in Kansas - 1,263 jobs

  • Customer Service Generalist

    Cargill, Inc. 4.7company rating

    Service specialist job in Olathe, KS

    Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Purpose and Impact The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers. Key Accountabilities Receive and process straightforward customer orders across multiple platforms following standard procedures. Receive and process clerical and administrative change requests following defined policies and procedures. Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order. Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer. Escalate undocumented issues that are not commonly defined or known to higher level staff. Proactively identify risks and opportunities, within area of scope, to improve the order management processes. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications * High school diploma, secondary education level or equivalent * Minimum of four years of related work experience Preferred Qualifications * Customer service or order management experience Position Details Location: Wayzata,MN | Olathe, KS | Wichita, KS Schedule: Monday to friday | 8:30am-6:30pm (Hybrid) Posting type: Internal & external Relocation assistance is not provided for this role The business will not sponsor applicants for work visas for this position Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law. The expected salary for this position is $44,000-$55,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: *************************************************************** learn more (subject to certain collective bargaining agreements for Union positions). Equal Opportunity Employer, including Disability/Vet
    $44k-55k yearly 2d ago
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  • Customer Quality Support Representative

    Boeing 4.6company rating

    Service specialist job in Wichita, KS

    At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit's Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing's three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial's core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions. Key Accountabilities: Represent Spirit as a customer quality representative (CQS). Coordinate non-conformances with the customer and provide visibility.· Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL). Review all non-conformances that may be sensitive (CSI) to the customer and end user. Ability to attend, interface and present data during customer meetings. Apply knowledge of quality policies and governmental regulations to develop and administer long-range customer inspection plans, acting as agent/designee for customer, to meet contractual and other requirements. Ability to plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.). Ability to perform design reviews to ensure that quality is engineered into the product and tool. Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings, and specifications to develop plans for the application of quality disciplines to processes. Ability to perform configuration audits and reviews of products, tools, and processes. Ability to compile, measure and analyze process capability data, models to perform trend analyses and risk assessments. Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements. Ability to ensure sequenced inspection control points, create and maintain inspection accountability systems. Ability to identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings. Provide education and coaching on the Quality Management System and Manufacturing Verification Process. Required Qualifications: 2nd Shift Position Only 5+ years of experience in a quality discipline, preferably in inspection, aerospace, or manufacturing Working with engineering drawings and customer specification MS Office (power point & excel) experience High School Diploma or GED Preferred Qualifications: Strong verbal and written communication skills with attention to detail· Quality inspection helpful but not required Leadership experience helpful Experienced desired with MES (Manufacturing Execution Systems) Ability to work effectively in a dynamic and team-based environment Ability to prioritize requests from multiple sources and support requirements Self-motivated; taking ownership of projects and issues, including follow through to closure and resolution Great attitude and willingness to learn Union: This is a union-represented position. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $73,400 - $112,550 Kansas Tax Credit: Join Spirit AeroSystems' Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit. Export Control Requirements: Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Read more Shows the full job description for sighted users Apply Now Save JobRemove Job
    $37k-45k yearly est. 2d ago
  • Site Service Representative

    Advanced Technology Services 4.4company rating

    Service specialist job in Topeka, KS

    **Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.** **Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.** **Principal Duties/Responsibilities:** · Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s) · Identifies, captures, and processes repairable parts at the customer's site(s) · Maintains warranty information for all repairable parts at the customers' site · Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs · Documents and presents cost savings opportunities to the customer(s) · Develops relationship with key customer employees and uses knowledge to grow business within the site(s) · Prepares and presents metrics and reporting to customer(s) and manager **Knowledge, Skills, Abilities, & Behaviors Required:** · High school diploma or GED · Previous experience working in a factory environment · Strong customer service skills · Basic sales and persuasion skills · Ability to recognize part numbers and to distinguish among different types of parts on a basic level · Proficiency with computers and basic inventory/maintenance applications · Familiarity with process improvement methodologies, such as Six Sigma or Lean **Physical Demands and Working Conditions:** While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $23.98-$30.65 USD **ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. (********************************************************************************************************* **ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (********************************************************************************************************* ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
    $24-30.7 hourly 2d ago
  • Customer Service Representative

    Loanmax Title Loans 3.8company rating

    Service specialist job in Manhattan, KS

    Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. LoanMax Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions- Monday to Friday with a rotating Saturday schedule Best of all Never Work on Sundays! ** Eligible for $1 raise after 90 days. Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.
    $27k-35k yearly est. 1d ago
  • Service Advisor

    Camping World Holdings, Inc. 4.3company rating

    Service specialist job in Wichita, KS

    Determine specialized product needs and services by working directly with customers. Suggest add-on sales to increase average transactions. Provide price estimates for designated installations prior to scheduling appointments. Keep customers apprised Service Advisor, Advisor, Retail, Compensation
    $29k-38k yearly est. 1d ago
  • Service Advisor

    Blue Compass RV

    Service specialist job in Wichita, KS

    Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar Service Advisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a Service Advisor who's ready to take customer service to the next level. Why You'll Love It Here: At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement. COMPENSATION: $60k-$80k WHY BLUE COMPASS RV: Training and Development Programs Structured Career Path Medical, dental, vision, disability, FSAs, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Gas Discount Employee Assistance Program Referral Program Legal Coverage Identity Theft Protection And so much more.... THE ROLE: Be the go-to guide for our service customers, delivering exceptional support with a smile Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way Coordinate with our talented technicians to keep RVs rolling and customers happy Juggle multiple tasks while keeping your cool (and maybe a cup of coffee) Keep service records accurate and up to date - because details matter! Be part of a team that's more like a family. We've got your back every step of the way. WHAT WE ARE LOOKING FOR: People who love helping people - simple as that! A background in customer service, automotive, or RV is awesome, but not required Strong communication skills and a positive, can-do attitude Someone who thrives in a fast-moving, dynamic environment Computer skills and the ability to stay organized like a pro TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us. Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
    $60k-80k yearly 2d ago
  • Delivery Operations Specialist

    Backyard Discovery 4.0company rating

    Service specialist job in Overland Park, KS

    The Delivery Operations Specialist role is pivotal in ensuring a seamless final mile delivery experience for our customers. You'll be responsible for managing shipments, coordinating with delivery carriers, and providing accurate delivery updates-all while building strong relationships that drive operational excellence.
    $49k-80k yearly est. 7d ago
  • Customer Experience Representative

    Capitol Federal Savings Bank 4.4company rating

    Service specialist job in Topeka, KS

    Pay: $16.50 per hour Job Type: Full-Time. Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch custo Customer Experience, Representative, Experience, Customer, Retail, Banking
    $16.5 hourly 2d ago
  • Contract and Licensing Support Representative

    Advisors Excel 3.8company rating

    Service specialist job in Topeka, KS

    Job Title: Contract and Licensing Support Representative Department: Annuity Operations Reporting to: Contract and Licensing Follow-Up Manager As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth. What you'll do: Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks Assist your team members with any outstanding contracting requirements, contributing to a seamless operation Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date Experience you'll bring: Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued Strong communication skills Ability to interact with all personality types and with all levels of staff Problem-solving and decision-making skills Time management with the ability to handle multiple tasks in a fast-paced environment You're comfortable navigating multiple systems and are proficient with PCs Bonus Points: * Bachelor's degree * Prior experience working in the financial services industry What you'll get: Amazing benefits, including medical, dental, vision, and 401k (with matching options) Generous PTO package upon your start date Access to an on-site café, gym, and primary care Continuous personal and professional development opportunities Recognition for hard work & exemplary performance Employee-sponsored events...and more! Who We Are: Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-RH1
    $33k-38k yearly est. 2d ago
  • Customer Services Position - Hen House/Leawood

    Balls Foods 3.9company rating

    Service specialist job in Overland Park, KS

    Our teammates are known for providing excellent customer service and strive to answer questions, solve problems and assist in a variety of ways. In this role you will be on the front line of ensuring customer satisfaction. You will handle a variety of transactions and be a source of information, guaranteeing customers leave the Service Desk with a smile. If you have an outgoing personality, a desire to help others, and an ability to solve problems this is the position for you. Come and talk to us about NEW OPPORTUNITIES Great JOBS Great BENEFITS Great FOOD Great TEAMMATES In addition we offer: Positive Working "A"tmosphere Flexible Hours Paid Vacations Holiday Pay Medical/Prescription/Dental/Vision Insurance 401(k) Retirement Plan Tuition Reimbursement Credit Union Employee Assistance Program Awesome Selection of Food to purchase for your lunch/breaks Drug Free Workplace/EOE **************************************** Job Posted by ApplicantPro
    $24k-32k yearly est. 2d ago
  • Customer Service Coordinator

    CBRE Group, Inc. 4.5company rating

    Service specialist job in Topeka, KS

    Customer Service Coordinator Job ID 252758 Posted 23-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Phoenix - Customer Service, Customer Service Coordinator, Coordinator, Retail, Property Management, Service
    $29k-38k yearly est. 2d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Alec Bartz-State Farm Agent

    Service specialist job in Overland Park, KS

    Benefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Alec Bartz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $28k-36k yearly est. 2d ago
  • Customer Experience Consultant (Telecom Industry) - 4-Month Engagement

    Mena Consultant

    Service specialist job in Kansas

    Years of Experience: 5+ years. Project Duration: 4 months. Working Arrangement: on-site. Language Requirements: Fluency in Arabic & English (written and spoken). We are seeking an experienced Customer Experience (CX) Consultant to support a major telecom client in enhancing the experience of its wholesale and B2B customers. The consultant will play a key role in leading CX transformation initiatives, monitoring and reporting customer experience performance, and designing loyalty programs tailored for the wholesale segment. The ideal candidate will have strong telecom industry experience, particularly in wholesale operations, and the ability to work independently within a client environment. Key Requirements Proven knowledge of Wholesale Business for Telcos. Experience leading or supporting Customer Experience (CX) Transformation initiatives. Hands-on experience in CX monitoring and reporting, including developing dashboards or KPIs. Experience in designing and implementing loyalty programs for B2B/wholesale customer segments. Proficiency in preparing and delivering PowerPoint presentations. Prior experience working directly with clients and managing project deliverables with minimal supervision. Other Qualifications Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field. Excellent analytical, presentation, and communication skills. Strong stakeholder management and the ability to work in a dynamic client environment. Key Responsibilities Support the development and execution of the CX transformation roadmap for the telecom wholesale business unit. Monitor and report on CX performance metrics, identifying key trends and improvement opportunities. Design and evaluate loyalty and retention programs tailored for wholesale/B2B clients. Conduct customer journey mapping and pain point analysis to inform experience enhancements. Collaborate with internal stakeholders to align CX initiatives with business strategy and operational objectives. Prepare executive-level presentations and reports summarizing CX insights, recommendations, and progress. Facilitate CX workshops or stakeholder sessions to drive customer-centric culture and awareness. Provide advisory support to ensure CX best practices are embedded across the client's wholesale operations. If you would like to know more about the Global Consulting Bootcamp Visit: ***************************************************** If you would like to know more about the MC Club Visit: ***********************************
    $55k-86k yearly est. Auto-Apply 60d+ ago
  • Client Experience Specialist (Bilingual English/Spanish)

    Ecapital 3.4company rating

    Service specialist job in Lenexa, KS

    Who We Are: We are on a mission to provide innovative working capital solutions to small and medium size businesses throughout the United States, Canada, and the United Kingdom. A steady cash flow can change the course of a business and help a company define its future, promote growth, and impact the bottom line! As a leading provider of innovative funding solutions for small to medium sized businesses, we are one of the fastest growing companies in the industry. Through our Commercial Finance, Freight Factoring and ABL divisions, eCapital offers capital solutions to 80+ industries. We truly love to help our clients grow and this is a position where you can grow too! The Opportunity: eCapital is currently seeking a Bilingual Client Experience Specialist to join our team in our Lenexa, KS office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner. The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor. Responsibilities Greet clients warmly over the phone, provide expert guidance and build lasting relationships. Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction. Educate clients on our services, assist with client onboarding, and mark a real impact on client success. Communicate with different departments to answer client inquiries. Maintain accurate records of client interactions in the company database. Qualifications Customer service pro with strong communication skills. Problem-solver who thrives in a fast-paced environment. Detail-oriented with the ability to multi-task. Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!) Call center experience is a bonus but not required. Bilingual candidates in Spanish & English (written and verbal) preferred. We Bring: $21 Hourly Performance Incentives PTO Health, Dental, and Life Benefits 401K Matching Abundant professional development opportunities at a growing and thriving alternative Finance company! eCapital Culture: At eCapital, we're not just a funding provider-we're a strategic partner built for what's next. Our culture is defined by innovation, scalability, and personalized service. We value: Agility: We adapt quickly to changing market conditions and customer needs. Relationships: We put our clients' needs at the center of everything we do, and we believe the best results come from diverse teams working together. Accountability: We hold ourselves to the highest standards in all aspects of our work. Innovation: We constantly push boundaries to create better solutions for our clients. We offer a dynamic work environment where you'll have the opportunity to make a significant impact on our business and the SMBs we serve. Join us in revolutionizing how businesses access and manage capital in the digital age. eCapital values diverse experiences and backgrounds. We encourage all qualified candidates to apply, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. AI Statement eCapital uses AI-enabled tools within our applicant tracking system to support resume screening by comparing qualifications to job requirements. Final hiring decisions and resume reviews are always conducted by our recruiters. Vacancy Type: Replacement role
    $21 hourly Auto-Apply 21d ago
  • Client Success Renewals Specialist

    Norstella

    Service specialist job in Topeka, KS

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $27k-44k yearly est. 31d ago
  • Client Experience Specialist

    Airshare

    Service specialist job in Leawood, KS

    Airshare, our people, are the reason we successfully get our customers where they need to go every day, safely and on time. We believe it takes every single person working together to get the job done while delivering best-in-class service. Whether you are a pilot, mechanic, or a member of our operations team, everyone plays a critical role in the execution of each trip, all while enjoying the dynamic and rewarding culture we have established. This collaborative spirit has fueled our growth, and we are confident the opportunities we provide you will do the same for your career. Let's go places together. Now is the time to join one of the fastest-growing companies in private aviation. The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing and administering each trip taken by Airshare Owners with the utmost care. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. ESSENTIAL DUTIES * Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process * Identify and solve any issues that may impact an Owner's flight or trip * Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion * Strive to constantly produce magic moments for all Airshare customers * Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly * Prepare itineraries including documentation for all reservations, verifying catering requirements, and ground requirements, and ensuring all special requirements are accurate * Collaborate with all internal stakeholders to ensure impeccable execution for each trip * Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience * Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information
    $27k-44k yearly est. 38d ago
  • Customer Service Generalist

    Cargill 4.7company rating

    Service specialist job in Olathe, KS

    Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. **Job Purpose and Impact** The **Customer Service Generalist** will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers. **Key Accountabilities** + Receive and process straightforward customer orders across multiple platforms following standard procedures. + Receive and process clerical and administrative change requests following defined policies and procedures. + Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order. + Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer. + Escalate undocumented issues that are not commonly defined or known to higher level staff. + Proactively identify risks and opportunities, within area of scope, to improve the order management processes. + Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. + Other duties as assigned **Qualifications** **Minimum Qualifications** + High school diploma, secondary education level or equivalent + Minimum of four years of related work experience **Preferred Qualifications** + Customer service or order management experience **Position Details** + **Location:** Wayzata,MN | Olathe, KS | Wichita, KS + **Schedule:** Monday to friday | 8:30am-6:30pm (Hybrid) + **Posting type:** Internal & external + Relocation assistance is **not** provided for this role + The business will **not** sponsor applicants for work visas for this position + Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law. + The expected salary for this position is $44,000-$55,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: *************************************************************** learn more (subject to certain collective bargaining agreements for Union positions). Equal Opportunity Employer, including Disability/Vet
    $44k-55k yearly 2d ago
  • Transportation Operations Specialist

    Backyard Discovery 4.0company rating

    Service specialist job in Overland Park, KS

    The Transportation Operations Specialist serves as a key operational component within the brokerage team. This role is responsible the execution of complex truckload shipments, manages escalations,and supports both carrier and customer relationships. The position requires strong strategic thinking, problem-solving, and the ability to influence operational outcomes across multiple stakeholders. Qualifications 3-5+ years of experience in truckload brokerage, logistics operations, or transportation management. Strong understanding of FTL market dynamics, carrier networks, and transportation regulations. Proven ability to handle complex loads, escalations, and customer-facing issues. High proficiency with TMS platforms, load boards, and operational workflows. Excellent communication, negotiation, and relationship-building skills. Strong analytical and critical-thinking abilities.
    $49k-80k yearly est. 2d ago
  • Customer Service Coordinator

    CBRE Group, Inc. 4.5company rating

    Service specialist job in Topeka, KS

    Customer Service Coordinator Job ID 252756 Posted 23-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Remote - US - Remote - US - United States of America Customer Service, Customer Service Coordinator, Coordinator, Retail, Property Management, Service
    $29k-38k yearly est. 2d ago
  • Customer Services Position - Hen House/Olathe

    Balls Foods 3.9company rating

    Service specialist job in Olathe, KS

    Our teammates are known for providing excellent customer service and strive to answer questions, solve problems and assist in a variety of ways. In this role you will be on the front line of ensuring customer satisfaction. You will handle a variety of transactions and be a source of information, guaranteeing customers leave the Service Desk with a smile. If you have an outgoing personality, a desire to help others, and an ability to solve problems this is the position for you. Come and talk to us about NEW OPPORTUNITIES Great JOBS Great BENEFITS Great FOOD Great TEAMMATES In addition we offer: Positive Working "A"tmosphere Flexible Hours Paid Vacations Holiday Pay Medical/Prescription/Dental/Vision Insurance 401(k) Retirement Plan Tuition Reimbursement Credit Union Employee Assistance Program Awesome Selection of Food to purchase for your lunch/breaks Drug Free Workplace/EOE **************************************** Job Posted by ApplicantPro
    $32k-40k yearly est. 2d ago

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Top 10 Service Specialist companies in KS

  1. IST Management

  2. The Hertz Corporation

  3. Equity Bancshares

  4. Aurora Cooperative

  5. Envista Credit Union

  6. Little Star Center

  7. Bass Pro Shops

  8. Epiq

  9. PSI Services

  10. O'Reilly Auto Parts

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