Service specialist jobs in Lafayette, LA - 234 jobs
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Customer Relations Representative - State Farm Agent Team Member
Brad Markerson-State Farm Agent
Service specialist job in Lafayette, LA
Benefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
$28k-38k yearly est. 2d ago
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Customer Service Representative - State Farm Agent Team Member
Brad Saloom-State Farm Agent
Service specialist job in Lafayette, LA
Benefits:
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Brad Saloom State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 2d ago
Customer Service Representative: #238 Lafayette, LA
American Cash Advance 4.1
Service specialist job in Lafayette, LA
We are looking for the Best of the Best Full-Time Customer Service Representative: Lafayette, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading.
American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.
Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.
Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.
Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:
Math Skills: including the ability to count money
Social Skills: including the ability to engage & interact professionally.
Problem-Solving Skills: including the ability to negotiate payment terms.
Communication Skills: including the flexibility to work with different personalities.
Computer Skills: ability to use computer programs required to process day to day transactions.
Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork.
Organization Skills: including the ability to utilize filing systems.
Other Requirements:
Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.
Excellent Benefits including:
Health Insurance (up to 80% of premiums paid by company)
Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
401K
Paid Holidays
Paid Vacations!
Paid All-Purpose Time Off
Paid Training
Advancement Opportunity!
Unlimited Earning Potential and more!
If you think you have what it takes to be a part of our dynamic team, please apply today!
For more information about American Cash Advance visit our website at ***************************
$23k-31k yearly est. 2d ago
Customer Service Representative
Viemed Healthcare Inc. 3.8
Service specialist job in Lafayette, LA
Customer Service: * Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. * Consistently demonstrates courtesy to all clients and co-workers on the job. * Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold".
* Maintains strict confidentiality of the patient and client information.
* Demonstrates competence and knowledge in all work-related activities.
* Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
* Displays ability to listen attentively and an eagerness to learn new skills.
* Willingly seek additional work when assigned tasks are completed.
Job Responsibilities:
* Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
* Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
* Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
* Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
* Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
* Verifies charge accuracy (types of sale, and pricing).
* Performs other duties as assigned by Management.
Performance Expectations: The Customer Service Representative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks.
Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills.
Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time.
Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer
Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG
Training Required: Corporate, Customer Service, Bonafide, Company Specific Software
This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
$27k-33k yearly est. 16d ago
Customer Service at Village Deaux - Carencro
Village Deaux-Carencro
Service specialist job in Carencro, LA
Job Description
Village Deaux Donuts & More in Carencro, LA is looking for customer service candidates to join our team. Our ideal candidate is a self-starter, punctual, and reliable.
Responsibilities
Greet customers and make them feel at home
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Assist kitchen staff in preparing food for the next day
Qualifications
Friendly attitude even when dealing with disgruntled customers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers and co-workers
Ability to work in a fast-paced environment and stay on your feet for 6-8 hour shifts
We are looking forward to receiving your application. Thank you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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$25k-51k yearly est. 9d ago
Entry Level Customer Success Specialist
Reynolds and Reynolds Company 4.3
Service specialist job in Lafayette, LA
":"As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.
You will provide both on-site and video conference support to customers.
Roughly 80% of the time you will be on-site and 20% will be video conference.
","job_category":"Customer Service","job_state":"LA","job_title":"Entry Level Customer Success Specialist","date":"2025-12-22","zip":"70501","position_type":"Full-Time","salary_max":"56,000.
00","salary_min":"54,000.
00","requirements":"Bachelor's Degree or equivalent experience~^~Must be a self-starter with good time management skills~^~Strong written and verbal communication skills~^~Excellent customer service and organizational skills~^~Ability to build strong customer relationships~^~Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months).
After training, must be able to travel approximately 35% of the month.
~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Paid Training! The nature of the position requires you to successfully complete an intensive training program.
Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge.
In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.
","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company car for business and personal use - Professional development and training - Promotion from within - Paid vacation and sick days - Eight paid holidays - Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
$28k-37k yearly est. 29d ago
Customer Service Representative
Wesco Distribution 4.6
Service specialist job in Lafayette, LA
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. This position is a great first step into a career within Inside Sales - Apply today!
Responsibilities:
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
High School Degree or Equivalent required
Associates' Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
$20k-28k yearly est. Auto-Apply 2d ago
Customer Service Representative Fueler/Washer
Dev 4.2
Service specialist job in Lafayette, LA
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
2744 NE Evangeline Trwy, Lafayette, LA 70507
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 2744 NE Evangeline Thrwy
Primary Location: US-LA-Lafayette
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329852
$23k-31k yearly est. 60d+ ago
Customer Service Associate
Variety Stores LLC
Service specialist job in Lafayette, LA
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$21k-29k yearly est. 19d ago
Customer Service
Carencro 3.4
Service specialist job in Carencro, LA
Village Deaux Donuts & More in Carencro, LA is looking for customer service candidates to join our team. Our ideal candidate is a self-starter, punctual, and reliable.
Responsibilities
Greet customers and make them feel at home
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Assist kitchen staff in preparing food for the next day
Qualifications
Friendly attitude even when dealing with disgruntled customers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers and co-workers
Ability to work in a fast-paced environment and stay on your feet for 6-8 hour shifts
We are looking forward to receiving your application. Thank you.
$29k-34k yearly est. 60d+ ago
Recovery Center Customer Service Representative - Youngsville, LA
1St. Franklin Financial 4.4
Service specialist job in Youngsville, LA
Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities
Process and file suits in various state courts
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
$14-15.8 hourly 1d ago
Environmental Services Associate- Evening Shift
Indiana University Health System 3.8
Service specialist job in Lafayette, LA
Schedule: Full Time, Evening Shift (3:00pm- 11:30pm)
Responsibilities:
Provides cleaning and sanitizing services to support a safe, clean and welcoming environment.
Cleans and sanitizes patient rooms, offices, clinics, clinical and procedural areas, and public spaces.
Supports patient safety through consistent and high-quality service.
Demonstrates ability to support the cleaning and disinfection of high-acuity clinical and procedural areas.
Applies disinfection protocols and utilizes approved cleaning tools in accordance with infection control standards and hospital policy.
Conducts hazardous and biohazardous waste removal in compliance with safety regulations and infection prevention protocols.
Proactively communicates and collaborates with clinical teams to ensure cleaning processes support patient safety and care flow.
Qualifications:
High school diploma, GED or equivalent experience preferred.
No previous experience required.
Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.
Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.
Requires the ability to operate light floor equipment for cleaning floors in patient care areas.
Requires the ability to climb ladders.
Requires the ability to clean areas that require technical cleaning including IR/Cardiac Cath/Mother-Baby/NICU/OR/ED.
$23k-34k yearly est. Auto-Apply 15d ago
SERVICE DEVELOPMENT REPRESENTATIVE
Freedom Behavioral Hospital of Ville Platte
Service specialist job in Ville Platte, LA
Job DescriptionSalary: $55-$60k
The Service Development Representative develops referral relationships with resources in the community and acts as a conduit for information between the facility and the resources making each aware of how their services may compliment and meet the clients needs. Collaborates with the Service Development Director, staff and community to identify specific areas of educational needs. An annual educational calendar is developed and then implemented to enhance community understanding of mental health issues and/or develop/improve staff skill levels. As Service Development Representative, case management functions within the community are undertaken. The function acts as a liaison between providers and referral sources to ensure the smooth transition of services from different levels of clinical intensity.
Qualified Candidates must meet the following:
A minimum of two (2) years experience in Sales, Development or Admission Setting in healthcare and/or medical industry is preferred
Proven experience in marketing/sales/customer service and or a clinical educator.
Accustom to using mobile tools and applications
Acquired ability to observe goals as minimum standards and always strives to exceed minimum standards
Proficient knowledge of tablets and smart phones
Dependable Transportation and daily travel is a must for this position. Must have a driver's license in good standing upon hire and an MVR with no restrictions.
$55k-60k yearly 20d ago
Customer Service Representative - Lafayette, LA
Kedia Corporation
Service specialist job in Lafayette, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 3d ago
Customer Service Representative
Thc123
Service specialist job in Lafayette, LA
Customer Service Representative - thc123
At thc123, we are a vibrant and forward-thinking organization focused on delivering exceptional service and fostering long-term relationships with our clients. We are proud of our inclusive, positive, and collaborative culture. Our team is made up of passionate and driven individuals from all over the world who strive for excellence in everything we do. Our commitment to creating a respectful and dynamic work environment allows us to continuously evolve and better serve our clients and community.
The Commitment
We are committed to fostering a workplace that celebrates diversity, inclusion, and respect for all. At thc123, we are dedicated to providing equal opportunities for everyone. We believe in creating an environment where all employees feel valued, supported, and empowered to do their best work. We strive to make a positive impact, and we stand against all forms of discrimination and inequality.
The Role
We are seeking highly motivated and customer-oriented Customer Service Representatives to join our team. This role is crucial in providing outstanding support to our clients, addressing inquiries, and ensuring a superior customer experience. You will be the key point of contact for customers, collaborating effectively within our team to enhance client satisfaction and strengthen relationships. Your role will also require excellent administrative skills, meticulous attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced setting. This position is open to individuals seeking part-time, full-time, or short-term remote employment.
What You Will Do
Serve as the primary point of contact for customers, providing exceptional service and addressing inquiries in a timely manner
Escalate complex issues to the relevant authorities when needed
Guide clients in understanding the organization's services
Proactively identify and resolve customer difficulties to prevent escalation
Provide accurate information and solutions to customer-related issues efficiently
Collaborate effectively with team members to ensure customer needs are met
Accurately maintain and update customer records within our database system
Identify and capitalize on opportunities to improve client satisfaction and loyalty
Engage with customers to build long-term relationships and ensure they feel valued
Who You Are
Flexible, adaptable, and ready to create and energize positive change
Exceptional communication skills and able to engage with customers in a friendly and professional manner
Detail-oriented and able to manage multiple tasks efficiently
Proficient in basic administrative tasks and computer skills
Comfortable using digital communication tools and platforms to interact with clients
A collaborative team player with a focus on delivering results
Passionate about customer service and providing a seamless customer experience
Requirements
Computer, laptop, tablet, or smartphone required to perform work
Reliable internet connection (any secure connection is fine)
Able to work remotely with a flexible schedule
Prior experience in customer service is a plus, but not required
The Benefits
Competitive compensation based on experience and full-time/part-time status
Health insurance options (for full-time positions)
Retirement investment matching program (for full-time positions)
Unlimited paid time off, including vacation, holidays, and flexible days
Remote work opportunities with a flexible schedule
Ongoing professional development and training
Access to all necessary work technology
Collaborative, supportive team culture with virtual connections
If you are passionate about customer service and looking to join a growing and innovative team, apply today to join thc123 and make a lasting impact with us!
$24k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Service specialist job in Crowley, LA
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$24k-32k yearly est. 27d ago
Supplier Accounts Specialist
Olin 4.7
Service specialist job in Plaquemine, LA
Title: Supplier Accounts SpecialistLocation: Plaquemine, LASalary: $66,000 - 85,000Schedule: 4/10 Focus: The Supplier Accounts Specialist is responsible for managing supplier account activities related to maintenance operations. This role ensures accurate processing of invoices, timely reconciliation of vendor accounts, and compliance with company policies.
The position serves as a key liaison between maintenance teams and suppliers, supporting efficient procurement and payment workflows while maintaining strong vendor relationships.
Supplier Accounts Specialist Essential Responsibilities:Serve as the subject matter expert for invoice resolution, SAP workflows, AES/32, and Vendor Invoice Management (VIM) Reconcile aging reports, resolve purchase order and good receipt issues, and ensure timely vendor payments Audit invoices for accuracy and contact compliance; manage AES/32 error reports and troubleshoot discrepancies Collaborate with internal teams to maintain material groups, service masters, and agreements Prepare of monthly accruals and support capital project closeouts Lead vendor meetings to address issues; provide requisitioning and invoicing training to site personnel Manage utility invoices and maintain evergreen lists of service contracts and vendor details Participate in site cost meetings and assist with cost control documentation Supplier Accounts Specialist Requirements:High school diploma or equivalent required Minimum 5+ years in vendor invoice resolution, accounts payable, requisitioning, procurement, or warehouse materials management.
Prior chemical or petrochemical industry experience highly preferred SAP experience in Plant Maintenance and/or Materials Management preferred Proficiency in Microsoft Office with advanced Excel skills Working knowledge of Service Entry Sheet and Electronic Receipt Settlement processes Strong analytical and troubleshooting skills; detail oriented with excellent verbal and written communication skills Ability to build effective relationships across all levels; self-driven and able to prioritize and manage multiple tasks independently Must be able to obtain a TWIC (Transportation Worker Identification Credential) and possess a valid US driver's license Strong Careers Grow HereAs a global leader in both chemical manufacturing and ammunition, Olin empowers over 8,000 individuals to make an impact both at work and in our surrounding communities.
View a snapshot of our comprehensive benefits package.
*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.
S.
Department of Education or equivalent program from an international university.
Olin does not provide any form of sponsorship.
We will only employ those who are legally authorized to work in the United States.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.
Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$66k-85k yearly 1d ago
Customer Service Technician
Brightspeed
Service specialist job in Welsh, LA
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE
High School diploma (or equivalent) or higher
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$24k-36k yearly est. 7d ago
NeuroPsych Account Specialist - Lafayette LA
Neurocrine Biosciences 4.7
Service specialist job in Lafayette, LA
Who We Are:
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
What We Do:
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (
*in collaboration with AbbVie
)
About the Role:Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s).
_
Your Contributions (include, but are not limited to):
Sales and Market Development
Drives product acceptance and growth through targeted education and strategic account management
Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications
Identifies and addresses territory-specific opportunities and barriers to product success
Effectively manages promotional resources and budget
Customer Relationship Management
Builds and maintains relationships with key stakeholders including:
Healthcare providers (Psychiatrists, Neurologists, NPs, PAs)
Clinical staff (RNs, LPNs, PharmDs)
Key opinion leaders and advocacy groups
Community Mental Health Clinics and Long Term Care facilities
Local/regional payers and pharmacies
Cross-Functional Collaboration
Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams
Professional Standards
Upholds highest ethical standards, including FDA guidelines and pharmaceutical industry best practices
Demonstrates integrity and models behaviors consistent with company values and compliance policies
Work Expectations
Maintains full field presence Monday-Friday with flexibility for occasional evening/weekend events
Other duties as assigned
Requirements:
BS/BA degree in science or related field AND Minimum of 4 years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Close-door or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR
Master's degree in science or related field AND 2+ years of similar experience noted above
Professional Expertise
Knowledge of best practices in the functional discipline and broader related business concepts
Strong understanding of healthcare regulatory and enforcement environments
Proven track record of meeting/exceeding sales objectives and launch success in complex environments
Developing internal reputation in area of expertise
Continuously works to improve tools and processes
Leadership & Teamwork
Ability to lead and participate in cross-functional teams
Exhibits leadership skills, typically directing lower levels and/or indirect teams
Builds trust and support among peers
Acts as a settling influence in challenging situations
Technical Skills
Strong computer skills and working knowledge of business systems
Proficiency with sales platforms and business intelligence tools (Salesforce.com, Oracle, SAP, Veeva, etc.)
Excellent project management abilities
Critical Thinking
Sees broader organizational impact across departments/divisions
Excellent analytical thinking and problem-solving skills
Intellectual curiosity and ability to challenge status quo
Able to decide and act without having the complete picture
Communication & Relationship Management
Excellent verbal and written communication skills
Strong sales and account management disposition
Ability to navigate complex accounts across varied care sites
Understanding of specialty fulfillment and payer requirements
Personal Attributes
Results-oriented with high ethical standards
Adaptable and effective in managing change
Ability to meet multiple deadlines with accuracy and efficiency
Thrives in performance-based, fast-paced environments
Versatile learner who enjoys unfamiliar challenges
Derives satisfaction through purposeful, passionate work
Entrepreneurial attitude/experience
Job-Specific Requirements
Should reside within the geographic area of the assigned territory
Valid driver's license and clean driving record (position requires frequent driving)
Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.
_
The annual base salary we reasonably expect to pay is $123,100.00-$168,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company's quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program.
Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
$47k-62k yearly est. Auto-Apply 35d ago
Customer Service Representative - State Farm Agent Team Member
Brad Markerson-State Farm Agent
Service specialist job in Lafayette, LA
Benefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
How much does a service specialist earn in Lafayette, LA?
The average service specialist in Lafayette, LA earns between $24,000 and $67,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Lafayette, LA
$40,000
What are the biggest employers of Service Specialists in Lafayette, LA?
The biggest employers of Service Specialists in Lafayette, LA are: