Service specialist jobs in Lancaster, PA - 623 jobs
All
Service Specialist
Transactional Specialist
Service Consultant
Client Specialist
Customer Service Consultant
Customer Service Expert
Customer Relations Specialist
Call Center Specialist
Service Support Specialist
Customer Service Consultant
Caliber Collision Repair Services 3.7
Service specialist job in Ephrata, PA
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer
$41k-77k yearly est. 6d ago
Looking for a job?
Let Zippia find it for you.
HVAC Service and Maintenance Expert
Handyside
Service specialist job in Goldsboro, PA
Job DescriptionSalary: $20.00 - $35.00 per hour plus SPIFFS
HVAC Service & Maintenance Expert
Do you take pride in diagnosing and repairing HVAC systems while building real, one-on-one relationships with customers? Are you driven by craftsmanship, integrity, and delivering an outstanding customer experience every time? If so, this could be the opportunity youve been waiting for.
Handyside is seeking an HVAC Service & Maintenance Expert to join our team. In this role, youll diagnose and repair a wide range of heating and cooling systems while providing top-tier customer service. Youll operate from a fully stocked company van and support our customers through recurring maintenance, on-demand service, and emergency calls.
For over 27 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central, PA. Together, our team has earned multiple Harrisburg Magazines Simply the Best awards in the last 5 years and we maintain a 4.9-star rating on Google. When you work hard, the possibilities are endless at Handyside!
Our Core Values:
RESPECT, ENTHUSIASM, ACCOUNTABILITY, CONFIDENCE, HONEST
Together we REACHfor the same goals!
Benefits We Offer:
Weekly Pay with Direct Deposit
Company Vehicle & Gas Card
Work iPhone & iPad
Great SPIFF Program on Sales
Healthcare for You On Us! $0 Premium
Dental, Vision & Aflac Add-Ons
401K with Company Match
5 8 Hour Days or 4 10 Hour Days (3 Day Weekend!)
2 Weeks Paid Time Off, Paid Holidays, & Birthday PTO
$400 Annual Technician Tool Purchase Program
Company Provided Uniforms
Breakfast Parties
Lots of Training!
Job Requirements:
Minimum of 3 Years HVAC Experience
Trade Schooling Preferred but Not Required
EPA Certifications Preferred but Not Required
Knowledge of HVAC Equipment, Components and Diagnostics
Must be a Team Player and Self-Motivated
Exhibit a Strong Commitment to Dependability & Reliability
Excellent Listening, Written & Verbal Communication Skills
Create HAPPY Customer Experiences with Your Professional & Positive Attitude
Ability to Pass a Background Screening
Thank you for considering the HVAC Service & Maintenance Expertposition at Handyside Plumbing, HVAC & Electrical. If you are interested in joining our team, apply today and submit your resume.
Need to Reach Us?Call Lindsey at ************.
$20-35 hourly 1d ago
Consultant - Transaction Advisory Services
RKL Esolutions 3.9
Service specialist job in Lancaster, PA
The consultant plays a key role in supporting project execution from start to completion under the guidance of leadership. Their responsibilities include participating in analysis and problem-solving tasks, assisting in the day-to-day work of the engagement team, and learning to manage client relationships. They are expected to actively participate in professional development activities and seek coaching opportunities to enhance their skills and expertise.
Success Factors
Responsibilities
* Support the execution of consulting engagements of clients across multiple industries under the supervision of a senior consultant or manager; contribute to ensuring work is completed on time and within budget
* Assist in planning engagement objectives and strategies that comply with professional standards and address risks
* Gain understanding of the scope of the engagement and provide input based on supervisory feedback
* Participate in the presentation of engagement results under the guidance of senior staff
* Assist in client site visits (if needed) and learn to manage inquiries and assignments
* Respond to client calls and emails in a timely manner with a solution-oriented approach, under the supervision of a manager
* Support business development and community activities to help identify and research opportunities on new and existing clients
* Contribute to the growth of the team's internal and external network and relationships
* Support the development of the service line by assisting the leadership team in advancing thought leadership and client development
* Align with the company's values and its mission and long-term vision
* Assist in ensuring client deliverables are met within expectations and learn how to handle any issues that may arise
* Stay updated on local and national business and economic issues
* Participate in continuous learning activities and active research to improve and develop technical expertise
People Management/Relationships
* Treat everyone with respect
* Ability to handle difficult conversations with team members regarding performance and development
* Team player; successfully adapt to different personalities and working styles
* Proactively and effectively communicate information regarding status issues to team members both written and oral
* Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; change oriented with flexible approach
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Knowledge, Skill and/or Ability
* Strong verbal and written communication skills, to effectively interface with clients, firm management and team members with varied technical aptitudes
* Creative and innovative approach around concepts and projects
* Demonstrated customer service orientation, intellectual curiosity, and listening skills
* Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly
* Problem solving skills; ability to shift focus and adapt to changes
Education, Experience and Certifications
* Bachelor's degree in related field of business; Master's degree a plus
* 2+ years experience in consulting field with understanding of core accounting and finance principles (consideration given to relevant experience in accounting or finance areas)
* Certification and/or recognition from industry professional organizations preferred
* Working knowledge of Microsoft Office suite products, strong analytical knowledge in Excel and other analytical/data modeling software a plus
* Ability to demonstrate creative problem solving skills and intellectually curious/motivated to develop professionally through continuous learning
* Excellent attention to detail with the ability to manage multiple projects within restricted timelines
Essential Functions
* Must be able to remain in a stationary position as needed
* The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc.
* Constantly operates a computer and other office productivity machinery, such as an adding machine, copy machine, and computer printer
* Ability to communicate in a professional manner and exchange information with internal and external team members/vendors as needed
* Ability to lift/carry up to 20 pounds
* Ability to work outside of normal business hours and weekends as needed
* Ability to travel to other office locations as needed, overnight travel may be required
* This job description is subject to change at any time and employee will be given additional responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Salary Range:
$65,000 - $75,000
$65k-75k yearly Auto-Apply 8d ago
Behavioral Services Specialist
Community Services Group 4.2
Service specialist job in York, PA
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Behavioral ServicesSpecialist is responsible for the development and implementation of positive behavioral support plans for individuals with intellectual and developmental disabilities served by Community Services Group (CSG) in a variety of settings. The Behavioral ServicesSpecialist works closely with supervisory and direct service staff to monitor the development and implementation of positive behavioral support plans. This position is responsible for ensuring individuals' rights and quality behavioral support in accordance with the principles of self-determination, Positive Behavior Support, Applied Behavior Analysis, recovery and resiliency and CSG policies. The Behavioral ServicesSpecialist reports directly to the Director of Clinical Services or designee.
Wage Information:
$48,000 per year. CSG is offering a $1,000.00 Sign-On-Bonus for this position that will be paid after successful completion of the initial evaluation period.
Job Description:
Conduct comprehensive Functional Behavior Assessments (FBA) including indirect methods (interviews, record review) and direct methods (observations, ABC data collection), to determine the function of challenging behaviors.
Monitors individuals' progress through on-site visits, data collection, and periodic assessments to ensure appropriate and adequate programs.
Develop individualized, data-driven Behavior Support Plans (BSP) based on FBA findings, incorporating positive, proactive, trauma informed,and least restrictive strategies and using a whole person biopsychosocial approach.
Design and recommend environmental modifications, antecedent strategies, and replacement skill training.
Participates in the development of individual service or treatment plans to determine long and short term goals.
Reviews individual service plans with program specialists to ensure accuracy, thoroughness and recommends revisions as individuals' needs change.
Supervises the completion of periodic progress reports and monitors all program records to ensure active rehabilitation.
Leads training for support staff on positive behavioral support techniques and other pertinent topics to enhance staff effectiveness.
Maintain accurate, timely, and thorough documentation of assessments, plans, progress notes, and service delivery in compliance with organizational, state, and federal regulations.
Collaborates with direct service staff in creating goal plans and behavioral support plans.
Demonstrates knowledge of intellectual and developmental disabilities, mental health disorders, autism, trauma informed care, Down Syndrome and other common disorders.
Implements best practice behavioral interventions.
Qualifications:
This position requires the following combination of education and experience:
Master's degree from an accredited college or university in special education, psychology, counseling, social work, education, applied behavior analysis, or gerontology and two years of direct experience supporting individuals with mental illness/intellectual and developmental disabilities. Board Certified Behavior Analyst (BCBA), Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) is preferred.
Additional requirements include:
Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend training, meetings, and/or transport individuals to appointments.
CSG Offers Superior Perks & Benefits:
Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.
Generous Paid Time Off & Other Paid Leave
Extensive Paid Training
Career Development Opportunities
Flexible Pay Options through my FlexPay
Family Medical and Parental Leave
Flexible spending accounts for medical & dependent care
Traditional or Roth 401K Plans with up to 4% employer match
Employee Assistance Program (EAP)
Life Insurance
Wellness Reimbursement
Tuition Assistance
Mentor/Mentee Opportunities
Health Insurance & Benefits availability will vary.
Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team!
Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.
$48k yearly Auto-Apply 12d ago
Deposit Services Specialist
Northwest Bancorp, Inc. 4.8
Service specialist job in Mount Joy, PA
The Deposit ServicesSpecialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
* Ensure compliance with IRS regulations
* Ensure compliance with third party vendors
* Identify and resolve Customer Service issues
* Provide excellent customer and business unit support
* Perform critical account maintenance to deposit account
* Perform CIP review on all new CIF records
* Review and analyze deposit account reports to ensure compliance with policy and procedures
* Ensure compliance with Reg D limitations on savings products
* Responsible for Safe Deposit product and service
* Input data into related banking systems
* Ensure all performance standards are met
* Maintain appropriate departmental records and reports
* Perform product and service development related tasks
* Interact with other business units within Northwest, vendors, and/or business partners
* Partner with co-workers and other departments appropriately
* Protect the security of all information appropriately
* Recommend improvements to procedures
* Recommend product/delivery enhancements
* Attempt to exceed production expectations
* Ensure total quality of work performed
* Recommend quality control enhancements
Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Additional Responsibilities
* Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$59k-100k yearly est. Auto-Apply 51d ago
Business Service Specialist
Fleet Services 3.7
Service specialist job in Morgantown, PA
Cox Fleet is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained. Job Description Duties and responsibilities
Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
May be required to provide detailed vehicle information to support utilization and reliability.
Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.
Minimum qualifications include:
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
Strong proficiency with computers, Microsoft Office programs, and internet-based applications
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
Ability to maintain accurate records, asset inventories and to create/analyze reports.
Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
Works well in a team environment by supporting departmental initiatives and goals.
Provide excellent customer service, organizational skills, and communication skills (written and verbal)
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Travel is isolated to nearby customer locations within assigned region.
Occasional exposure to weather conditions, fumes, and noise
Preferred qualifications include:
Associate degree or 5 years fleet experience preferred.
Works well in a team environment by supporting departmental initiatives and goals.
Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.
$55k-87k yearly est. 58d ago
Commercial Services Specialist II (Manheim)
Cox Holdings, Inc. 4.4
Service specialist job in Manheim, PA
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Commercial ServicesSpecialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
Perform data entry of required information.
Manage account relationships, maintain effective communications and ensure customer requirements are met.
Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
Seek floor price information from account representative and enter it into computer system.
In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
Qualifications:
Minimum:
High School Diploma/GED and 3 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
Ability to work in a fast-paced environment, receptive to change and able to multitask.
Prior clerical or administrative experience required.
Proficient in Microsoft Excel required.
Commitment to providing excellent customer service required.
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
Communications and Organizational skills required.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$20.1-30.1 hourly Auto-Apply 16d ago
Customer Relations Specialist
Spectrum Control 4.1
Service specialist job in Fairview, PA
At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!
Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers, supporting strong, responsive relationships across the order lifecycle. This role coordinates closely with Sales, Operations, Engineering, and internal stakeholders to process customer information, address inquiries, and facilitate timely, accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met, supporting on-time delivery, quality expectations, and overall customer satisfaction within a regulated, high-reliability manufacturing environment.
ESSENTIAL FUNCTIONS
Serve as a primary customer point of contact, processing customer requests and inquiries related to pricing, delivery, order status, expedites, and customer surveys.
Prepare and communicate quotations, including pricing and delivery lead times, working with Sales, Operations, and Engineering as needed.
Administer customer purchase orders by reviewing, accepting, and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts.
Validate customer requirements through design verification and cross-referencing, coordinating with Engineering to resolve requirements, clarify exceptions, or support special requests.
Process return material authorizations (RMAs), validate returned materials, issue customer credits, and enter replacement or rework orders as required.
Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules.
Follow up on quotations to secure orders and document reasons for lost business.
Obtain pricing approvals in accordance with established guidelines and authorization levels.
Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs.
Complete purchase order reviews in compliance with ITAR, FAR, and DFARS flow-down requirements, including review of end-user statements where applicable.
Manage customer portals and maintain accurate, up-to-date customer order information.
Administer channel stock rotation through quarterly reviews.
Manage inactive, obsolete, and retired part number quotations.
Review and interpret customer terms and conditions, escalating concerns as appropriate.
Resolve customer issues through cross-functional collaboration with Sales, Engineering, Operations, Accounting, and Quality.
Respond to customer requests for order documentation, including order acknowledgements, shipment tracking, certificates of conformance (CoC), and invoices.
Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations.
REQUIRED QUALIFICATIONS
Associate degree.
Three (3) to five (5) years of experience in customer service, inside sales, or a related customer-facing role within a manufacturing or technical environment.
Or an equivalent combination of education and relevant experience.
DESIRED QUALIFICATIONS
Proficiency with ERP/MRP systems, CRM platforms, and related business tools.
Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) and web-based systems.
Ability to read and interpret company procedures, technical documentation, and customer requirements.
Effective written and verbal communication skills, with the ability to interact professionally with customers, distributors, vendors, and internal teams.
Ability to perform basic mathematical calculations, including percentages, discounts, proportions, and simple algebraic concepts.
Strong reasoning and problem-solving skills, with the ability to manage multiple variables in a fast-paced, regulated environment.
Ability to interpret and follow instructions provided verbally, in writing, electronically, or via diagrams and schedules.
WORK ENVIRONMENT
On-site role within a manufacturing environment, supporting cross-functional teams in a regulated aerospace/defense setting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Third-Party Recruiters
Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact ************************************.
$31k-52k yearly est. Auto-Apply 25d ago
Customer Transaction Specialist
Ephrata National Bank
Service specialist job in Lititz, PA
The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accurate, and friendly service during every interaction, ensuring that all financial transactions are processed with the highest level of care and professionalism. The ideal candidate will be skilled in balancing routine transactions with problem-solving, capable of supporting a wide range of account-related needs, and committed to delivering a best-in-class customer experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transaction Processing
Process a variety of branch transactions accurately and efficiently, including:
Cash and check deposits
Loan and credit card payments
Internal and external funds transfers
Processing of negotiable instruments (checks, drafts)
Issuance of official checks and money orders
Follow all policies, procedures, and applicable regulations to ensure compliance and mitigate risk.
New Consumer Account Opening
Assist customers with opening new consumer deposit accounts, including checking, savings, CDs, and money market accounts.
Guide customers through account features, disclosures, and documentation.
Ensure all account opening activities are completed accurately, securely, and in compliance with regulatory requirements (e.g., CIP, BSA/AML).
Service & Support
Provide prompt, courteous, and knowledgeable support for a wide range of customer banking needs, including:
Debit card issuance, activation, replacements, and dispute assistance
Stop payment requests and check reorders
Navigation and troubleshooting for online and mobile banking platforms
Setting up travel notifications and fraud alerts
General account maintenance such as address changes or name updates
Investigate and resolve basic account discrepancies and service issues
Customer Engagement
Create a welcoming environment by proactively engaging with customers and building rapport.
Actively listen to understand customer goals and identify appropriate banking solutions.
Educate customers on digital banking tools and self-service options to enhance their banking experience.
Educate customers on ENB's digital tools and self-service channels to enhance convenience and financial confidence.
Recognize opportunities to improve a customer's financial wellness.
Refer customers to ENB business partners as appropriate, including:
Consumer Lending (auto loans, personal loans, home equity lines)
Mortgage Banking
Small Business Banking
Investment and Wealth Management
Merchant Services
Commercial Lending
Agriculture Lending
Cash Management
Operations & Compliance
Maintain precise and error-free transaction processing and recordkeeping.
Balance cash drawer daily, ensuring accuracy and security of negotiable items.
Adhere to internal controls, operational procedures, and all regulatory compliance standards.
Assist in branch operational duties as needed, including audits, reporting, and branch security protocols.
Required/Preferred Education and Experience:
High school degree or GED required.
2-4 years of relevant experience preferred (will consider experience within various industries that offer a transferable skill set)
Excellent listening, verbal and written communication skills.
Must have a professional appearance and manner.
Expected to participate and successfully complete appropriate educational classes as required.
Competencies:
ENB Operational and Functional Competencies.
Role Specific Competencies:
Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally. Proficient in understanding and prioritizing customer satisfaction, integrating these principles into all business decisions, and utilizing insight to develop tailored customer solutions.
Effective Communications - Understanding of effective communication methods, tools and techniques; ability to deliver, receive, and interpret ideas, information, and needs through applying appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple objectives, projects, customers, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving - Ability to anticipate and resolve operational and procedural problems; utilize this knowledge appropriately to diverse situations to solve customer issues while minimizing risk for the bank.
Accountability - Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.
Supervisory Requirements:
There are no supervisory responsibilities in this job.
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Travel:
Minimal travel may be required.
Pay Transparency
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
EEO Statement:
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to bank policies.
$61k-104k yearly est. Auto-Apply 50d ago
Employee Services Specialist
Flagger Force 4.4
Service specialist job in Hummelstown, PA
Flagger Force, an industry leader in traffic control, is currently hiring an Employee ServicesSpecialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.
The Employee ServicesSpecialist position is primarily responsible for providing customer service to both internal and external customers, providing field employees with career support and corrective action, and supporting multiple corporate departments by acting as liaisons.
Shift: 9am - 6pm
Responsibilities
Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
Investigate employee issues promptly and escalate as needed.
Build trust with field employees by following up with issues and providing accurate answers.
Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
Assist employees with various technology requests and escalate issues as needed.
Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
Perform special projects as needed or assigned.
Work collaboratively with all OSC, field management, and corporate departments.
Attend company orientation and/or training programs.
In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.
What Flagger Force Offers:
Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities
Qualifications
High school diploma or equivalent ability to master internal systems.
One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
Strong written and verbal skills.
Ability to learn and master computer programs and operational procedures.
Demonstrates ability to maintain a positive demeanor in stressful situations.
Ability to positively influence people and achieve optimal outcomes.
Steel toed boots or the ability to obtain prior to employment.
Preferred Education and Experience:
Two (2)+ years customer service experience
Education High School Diploma
$50k-89k yearly est. Auto-Apply 35d ago
Behavior Consultant- Adult Services
Vista Autism Services
Service specialist job in Hershey, PA
Vista Autism Services is advancing a constructional, strengths-based application of Applied Behavior Analysis (ABA) for adults-a model rooted in skill-building, autonomy, and long-term quality of life. As a Behavior Consultant (BC), you will serve as the clinical lead for adults supported across home, day services, employment, and community environments.
Your work will focus on building meaningful repertoires, creating opportunities, and supporting adults as they move toward the lives they choose. Guided by Vista's compassionate care model, you will design and implement person-centered behavior support plans that are effective, least restrictive, culturally respectful, and grounded in ethical ABA practice.
In this role, you will collaborate with adults, families, caregivers, and interdisciplinary Vista staff, providing leadership and clinical guidance that strengthen the culture of support across our programs.
Why Work at Vista?
A schedule that respects your life: Monday-Friday, first shift hours, no weekends, overnights, or on-call.
A model that reflects the future of ABA: Join an organization leading the shift toward constructional, strengths-based, compassionate care for adults-a rare opportunity in this field.
A competitive package that stands out: Vista's total compensation rivals other providers, including a strong salary, excellent benefits, generous PTO, retirement plan, and paid professional development.
Grow as a clinician: Refine your clinical craft with guidance from experienced BCBAs and consulting BCBA-Ds in a setting that drives clinical creativity and applies behavioral science in all aspects of the job, not just in client support.
Grow as a leader: With mentorship from experienced leaders, learn to effectively guide multidisciplinary teams, mentor BCAs and DSPs, and help shape a supportive, values-driven adult services culture.
Meaningful impact: Contribute to a mission-driven organization committed to helping adults build lives filled with purpose, connection, and opportunity.
Key Responsibilities
Conduct functional and skills-based assessments using a constructional ABA framework to identify strengths, preferences, and areas for growth.
Develop and oversee person-centered behavior support plans (PCBSPs)that emphasize skill acquisition, autonomy, and least-restrictive strategies across home, day, community, and employment settings.
Provide compassionate, respectful coaching to direct support professionals (DSPs), Behavior Consultant Assistants (BCAs), and families to ensure consistent and ethical implementation of support plans.
Monitor progress through data collection and analysis, adjusting plans based on outcomes, client input, and interdisciplinary team collaboration.
Develop and review crisis intervention plans using least-restrictive practices that prioritize safety and dignity while fading restrictive procedures in alignment with regulations.
Model and reinforce a compassionate care culture, promoting communication that upholds dignity, choice, and client rights.
Maintain high-quality documentation consistent with regulatory requirements, Vista policy, and ethical standards.
Serve as the clinical lead for each assigned case, ensuring coordinated support across all relevant environments and stakeholders.
Qualifications
Minimum Requirements
Bachelor's degree in Applied Behavior Analysis (ABA),psychology, education, social work, or a related human services field.
Experience supporting individuals with autism or intellectual/developmental disabilities-adult services experience strongly preferred.
Knowledge of ABA principles and a commitment to compassionate, strengths-based practice.
Strong communication, collaboration, and coaching skills.
Valid PA driver's license, reliable transportation, and ability to travel locally within the service area.
Completion of all required background checks, health clearances, and agency training (including crisis intervention).
Preferred Qualifications
BCBA certification, Pennsylvania Behavior Specialist License, or Master's degree in ABA, psychology, education, social work, or a related field.
Experience applying the constructional approach to ABA or demonstrated interest in strengths-based, repertoire-building models.
Experience leading interdisciplinary teams or providing clinical oversight in home, day, or community-based adult programs.
Experience delivering ABA services under, or familiarity with, Pennsylvania 6100 and 2380 regulations.
Schedule & Work Environment
Full-time, Monday-Friday, first-shift schedule.
No weekends, no overnights, and no on-call rotation.
Hybrid work schedules available.
Supports occur across home, day services, employment settings, and community locations.
Local travel within Vista's service area required; mileage and travel time between work locations are reimbursed.
Direct supervision and mentorship by experienced BCBAs.
Strong support from Vista's Adult Services leadership team.
Compensation & Benefits
Competitive salary aligned with education and experience.
Total compensation package that rivals other providers, including comprehensive medical, dental, and vision insurance.
Generous paid time off and paid holidays.
Retirement plan with employer contribution.
Paid travel time and mileage reimbursement.
Same pay rate for billing and non-billing hours with fulltime hours guaranteed.
Paid professional development, CEU opportunities, and support for maintaining certifications/licensure.
Path to BCBA certification, including tuition assistance and fieldwork supervision.
Access to Vista's employee support resources and internal recognition programs.
$57k-97k yearly est. Auto-Apply 60d+ ago
Commercial Services Specialist II (Manheim)
Cox Enterprises 4.4
Service specialist job in Manheim, PA
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial ServicesSpecialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
* Perform data entry of required information.
* Manage account relationships, maintain effective communications and ensure customer requirements are met.
* Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
* Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
* Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
* Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
* Seek floor price information from account representative and enter it into computer system.
* In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
* Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
* Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
* Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
* Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.
Qualifications:
Minimum:
* High School Diploma/GED and 3 years' experience in a related field.
* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
* Ability to work in a fast-paced environment, receptive to change and able to multitask.
* Prior clerical or administrative experience required.
* Proficient in Basic computer programs and Microsoft office suite
* Commitment to providing excellent customer service required and adhere to Client Contracts.
* Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
* Communications and Organizational skills required.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$20.1-30.1 hourly Auto-Apply 14d ago
Client Specialist Key
Knitwell Group
Service specialist job in West Brandywine, PA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00420 Brandywine, PA-Downingtown,PA 19335Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$41k-72k yearly est. Auto-Apply 60d+ ago
Rehash Specialist - Call Center
Aspen Windows
Service specialist job in Lancaster, PA
Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!
WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.
WHO WE ARE
We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.
We want people who embody our core values and want to be the B.E.S.T.
Be A Solutionist - They focus on outcomes not obstacles and seek improvement.
Expand Your Boundaries - They desire personal and professional growth and new perspectives.
Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.
Trustworthiness - They are dependable and maintain integrity.
WHAT'S NEXT
Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Requirements
Lead generating experience is a MUST
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Bilingual speakers preferred
Second shift Wed-Sun
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
Powered by JazzHR
4yyjDDqcvW
$28k-40k yearly est. 13d ago
Bi-lingual Support Services Specialist (Human Services)
UCP Central Pa 3.4
Service specialist job in Lititz, PA
Have you been searching for a job that has meaning? Want to make a real difference in the lives of others?
If you answered yes to any of these questions, then keep reading!
Want to work for a company that….
Was recently named a PA Best Place to Work.
Welcomes both entry level and experienced individuals.
Creates systems like
UCP Listens
to encourage and collect anonymous feedback from all staff.
Commits to an open-door policy so that problems are heard and addressed in a timely fashion.
Recognizes you for your hard work and success and allows for peer-to-peer recognition.
Creates opportunities for you to grow your income and knowledge through programs like
UCP's Career Pathfinder
.
Rewards you for referring your friends and family to join our team, how's an extra $1,000 sound?
Provides you with a comprehensive paid orientation to equip you for success.
Provides a variety of schedule options to fit your lifestyle.
Recognizes, embraces, and values everyone's unique diversity.
Who are we?
At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!
When it comes to where you work, we know you've got choices…here's what we provide:
Position Status: Full-time
Schedule: 37.5 + hours per week, Monday-Friday 8:00 AM - 4:00 PM
Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
Same day pay available with Tapcheck!
As a non-profit employer, UCP participates with the Federal Student Loan Forgiveness Program - full-time employees may be eligible for the remaining balance on their Direct Loans to be forgiven!
Responsibilities
Here's what to expect as a Bi-lingual Support ServicesSpecialist:
Build and maintain positive relationships with individuals, families, Managing Employers, and Support Service Professionals.
Collaborate with public and community agencies to strengthen service partnerships.
Meet regularly with Managing Employers to review satisfaction, service delivery, and ensure all required paperwork is complete.
Participate in Individual Support Plan (ISP) meetings and team meetings to ensure services align with individual needs.
Maintain and distribute daily activity and transportation logs, tracking individual outcomes and required documentation.
Provide initial and ongoing training for individuals, Managing Employers, and Support Service Professionals.
Review and audit daily logs for accuracy, proper documentation, and service utilization. Address concerns as needed.
Document all communications related to Agency with Choice services.
Qualifications
Minimum requirements as a Bi-lingual Support ServicesSpecialist:
18 years of age
Bilingual in Spanish and English (required)
High school diploma or General Education Development (GED)
6 months to 2 years of related job experience
Valid driver's license with at least 6 months of driving experience
Access to a vehicle with valid insurance, registration, and inspection
Knowledge of individuals with intellectual and developmental disabilities and/or autism
Ability to communicate, read, write, and understand the English language
Preferred, but not required:
Associate's degree or related certification
2 to 5 years of related experience
Knowledge of human services regulations (i.e., Chapter 2380, 6100, 6400)
If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.
UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to
*********************
.
#ucpsj2500
$28k-34k yearly est. Auto-Apply 16d ago
Customer Transaction Specialist
Ephrata National Bank
Service specialist job in Ephrata, PA
The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accurate, and friendly service during every interaction, ensuring that all financial transactions are processed with the highest level of care and professionalism. The ideal candidate will be skilled in balancing routine transactions with problem-solving, capable of supporting a wide range of account-related needs, and committed to delivering a best-in-class customer experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transaction Processing
Process a variety of branch transactions accurately and efficiently, including:
Cash and check deposits
Loan and credit card payments
Internal and external funds transfers
Processing of negotiable instruments (checks, drafts)
Issuance of official checks and money orders
Follow all policies, procedures, and applicable regulations to ensure compliance and mitigate risk.
New Consumer Account Opening
Assist customers with opening new consumer deposit accounts, including checking, savings, CDs, and money market accounts.
Guide customers through account features, disclosures, and documentation.
Ensure all account opening activities are completed accurately, securely, and in compliance with regulatory requirements (e.g., CIP, BSA/AML).
Service & Support
Provide prompt, courteous, and knowledgeable support for a wide range of customer banking needs, including:
Debit card issuance, activation, replacements, and dispute assistance
Stop payment requests and check reorders
Navigation and troubleshooting for online and mobile banking platforms
Setting up travel notifications and fraud alerts
General account maintenance such as address changes or name updates
Investigate and resolve basic account discrepancies and service issues
Customer Engagement
Create a welcoming environment by proactively engaging with customers and building rapport.
Actively listen to understand customer goals and identify appropriate banking solutions.
Educate customers on digital banking tools and self-service options to enhance their banking experience.
Educate customers on ENB's digital tools and self-service channels to enhance convenience and financial confidence.
Recognize opportunities to improve a customer's financial wellness.
Refer customers to ENB business partners as appropriate, including:
Consumer Lending (auto loans, personal loans, home equity lines)
Mortgage Banking
Small Business Banking
Investment and Wealth Management
Merchant Services
Commercial Lending
Agriculture Lending
Cash Management
Operations & Compliance
Maintain precise and error-free transaction processing and recordkeeping.
Balance cash drawer daily, ensuring accuracy and security of negotiable items.
Adhere to internal controls, operational procedures, and all regulatory compliance standards.
Assist in branch operational duties as needed, including audits, reporting, and branch security protocols.
Required/Preferred Education and Experience:
High school degree or GED required.
2-4 years of relevant experience preferred (will consider experience within various industries that offer a transferable skill set)
Excellent listening, verbal and written communication skills.
Must have a professional appearance and manner.
Expected to participate and successfully complete appropriate educational classes as required.
Competencies:
ENB Operational and Functional Competencies.
Role Specific Competencies:
Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally. Proficient in understanding and prioritizing customer satisfaction, integrating these principles into all business decisions, and utilizing insight to develop tailored customer solutions.
Effective Communications - Understanding of effective communication methods, tools and techniques; ability to deliver, receive, and interpret ideas, information, and needs through applying appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple objectives, projects, customers, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving - Ability to anticipate and resolve operational and procedural problems; utilize this knowledge appropriately to diverse situations to solve customer issues while minimizing risk for the bank.
Accountability - Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.
Supervisory Requirements:
There are no supervisory responsibilities in this job.
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Pay Transparency
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
Travel:
Minimal travel may be required.
EEO Statement:
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to bank policies.
$62k-105k yearly est. Auto-Apply 15d ago
Business Service Specialist
Cox Enterprises 4.4
Service specialist job in Morgantown, PA
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business ServicesSpecialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Fleet Operation Support Specialist is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained.
Duties and responsibilities
* Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
* Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
* Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
* Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
* Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
* Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
* Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
* Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
* May be required to provide detailed vehicle information to support utilization and reliability.
* Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
* Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
* Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.
Minimum qualifications include:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
* Strong proficiency with computers, Microsoft Office programs, and internet-based applications
* Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
* Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
* Ability to maintain accurate records, asset inventories and to create/analyze reports.
* Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
* Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
* Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
* Works well in a team environment by supporting departmental initiatives and goals.
* Provide excellent customer service, organizational skills, and communication skills (written and verbal)
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive data entry tasks, manual dexterity.
* Travel is isolated to nearby customer locations within assigned region.
* Occasional exposure to weather conditions, fumes, and noise
Preferred qualifications include:
* Associate degree or 5 years fleet experience preferred.
* Works well in a team environment by supporting departmental initiatives and goals.
* Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$16.2-24.2 hourly Auto-Apply 59d ago
Client Specialist Key
Knitwell Group
Service specialist job in Downingtown, PA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00420 Brandywine, PA-Downingtown,PA 19335Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$41k-72k yearly est. Auto-Apply 60d+ ago
Consultant - Transaction Advisory Services
RKL Esolutions 3.9
Service specialist job in Reading, PA
The consultant plays a key role in supporting project execution from start to completion under the guidance of leadership. Their responsibilities include participating in analysis and problem-solving tasks, assisting in the day-to-day work of the engagement team, and learning to manage client relationships. They are expected to actively participate in professional development activities and seek coaching opportunities to enhance their skills and expertise.
Success Factors
Responsibilities
* Support the execution of consulting engagements of clients across multiple industries under the supervision of a senior consultant or manager; contribute to ensuring work is completed on time and within budget
* Assist in planning engagement objectives and strategies that comply with professional standards and address risks
* Gain understanding of the scope of the engagement and provide input based on supervisory feedback
* Participate in the presentation of engagement results under the guidance of senior staff
* Assist in client site visits (if needed) and learn to manage inquiries and assignments
* Respond to client calls and emails in a timely manner with a solution-oriented approach, under the supervision of a manager
* Support business development and community activities to help identify and research opportunities on new and existing clients
* Contribute to the growth of the team's internal and external network and relationships
* Support the development of the service line by assisting the leadership team in advancing thought leadership and client development
* Align with the company's values and its mission and long-term vision
* Assist in ensuring client deliverables are met within expectations and learn how to handle any issues that may arise
* Stay updated on local and national business and economic issues
* Participate in continuous learning activities and active research to improve and develop technical expertise
People Management/Relationships
* Treat everyone with respect
* Ability to handle difficult conversations with team members regarding performance and development
* Team player; successfully adapt to different personalities and working styles
* Proactively and effectively communicate information regarding status issues to team members both written and oral
* Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; change oriented with flexible approach
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Knowledge, Skill and/or Ability
* Strong verbal and written communication skills, to effectively interface with clients, firm management and team members with varied technical aptitudes
* Creative and innovative approach around concepts and projects
* Demonstrated customer service orientation, intellectual curiosity, and listening skills
* Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly
* Problem solving skills; ability to shift focus and adapt to changes
Education, Experience and Certifications
* Bachelor's degree in related field of business; Master's degree a plus
* 2+ years experience in consulting field with understanding of core accounting and finance principles (consideration given to relevant experience in accounting or finance areas)
* Certification and/or recognition from industry professional organizations preferred
* Working knowledge of Microsoft Office suite products, strong analytical knowledge in Excel and other analytical/data modeling software a plus
* Ability to demonstrate creative problem solving skills and intellectually curious/motivated to develop professionally through continuous learning
* Excellent attention to detail with the ability to manage multiple projects within restricted timelines
Essential Functions
* Must be able to remain in a stationary position as needed
* The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc.
* Constantly operates a computer and other office productivity machinery, such as an adding machine, copy machine, and computer printer
* Ability to communicate in a professional manner and exchange information with internal and external team members/vendors as needed
* Ability to lift/carry up to 20 pounds
* Ability to work outside of normal business hours and weekends as needed
* Ability to travel to other office locations as needed, overnight travel may be required
* This job description is subject to change at any time and employee will be given additional responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Salary Range:
$65,000 - $75,000
$65k-75k yearly Auto-Apply 8d ago
Customer Transaction Specialist
Ephrata National Bank
Service specialist job in Myerstown, PA
The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accurate, and friendly service during every interaction, ensuring that all financial transactions are processed with the highest level of care and professionalism. The ideal candidate will be skilled in balancing routine transactions with problem-solving, capable of supporting a wide range of account-related needs, and committed to delivering a best-in-class customer experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transaction Processing
Process a variety of branch transactions accurately and efficiently, including:
Cash and check deposits
Loan and credit card payments
Internal and external funds transfers
Processing of negotiable instruments (checks, drafts)
Issuance of official checks and money orders
Follow all policies, procedures, and applicable regulations to ensure compliance and mitigate risk.
New Consumer Account Opening
Assist customers with opening new consumer deposit accounts, including checking, savings, CDs, and money market accounts.
Guide customers through account features, disclosures, and documentation.
Ensure all account opening activities are completed accurately, securely, and in compliance with regulatory requirements (e.g., CIP, BSA/AML).
Service & Support
Provide prompt, courteous, and knowledgeable support for a wide range of customer banking needs, including:
Debit card issuance, activation, replacements, and dispute assistance
Stop payment requests and check reorders
Navigation and troubleshooting for online and mobile banking platforms
Setting up travel notifications and fraud alerts
General account maintenance such as address changes or name updates
Investigate and resolve basic account discrepancies and service issues
Customer Engagement
Create a welcoming environment by proactively engaging with customers and building rapport.
Actively listen to understand customer goals and identify appropriate banking solutions.
Educate customers on digital banking tools and self-service options to enhance their banking experience.
Educate customers on ENB's digital tools and self-service channels to enhance convenience and financial confidence.
Recognize opportunities to improve a customer's financial wellness.
Refer customers to ENB business partners as appropriate, including:
Consumer Lending (auto loans, personal loans, home equity lines)
Mortgage Banking
Small Business Banking
Investment and Wealth Management
Merchant Services
Commercial Lending
Agriculture Lending
Cash Management
Operations & Compliance
Maintain precise and error-free transaction processing and recordkeeping.
Balance cash drawer daily, ensuring accuracy and security of negotiable items.
Adhere to internal controls, operational procedures, and all regulatory compliance standards.
Assist in branch operational duties as needed, including audits, reporting, and branch security protocols.
Required/Preferred Education and Experience:
High school degree or GED required.
2-4 years of relevant experience preferred (will consider experience within various industries that offer a transferable skill set)
Excellent listening, verbal and written communication skills.
Must have a professional appearance and manner.
Expected to participate and successfully complete appropriate educational classes as required.
Competencies:
ENB Operational and Functional Competencies.
Role Specific Competencies:
Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally. Proficient in understanding and prioritizing customer satisfaction, integrating these principles into all business decisions, and utilizing insight to develop tailored customer solutions.
Effective Communications - Understanding of effective communication methods, tools and techniques; ability to deliver, receive, and interpret ideas, information, and needs through applying appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple objectives, projects, customers, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving - Ability to anticipate and resolve operational and procedural problems; utilize this knowledge appropriately to diverse situations to solve customer issues while minimizing risk for the bank.
Accountability - Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.
Supervisory Requirements:
There are no supervisory responsibilities in this job.
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Pay Transparency
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
Travel:
Minimal travel may be required.
EEO Statement:
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to bank policies.
How much does a service specialist earn in Lancaster, PA?
The average service specialist in Lancaster, PA earns between $34,000 and $110,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Lancaster, PA
$61,000
What are the biggest employers of Service Specialists in Lancaster, PA?
The biggest employers of Service Specialists in Lancaster, PA are: