Service Specialist Jobs in Monterey, CA

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES: Live Our Vision, Values, and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving, and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to travel to the nearest gallery as needed About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Tuesday - Saturday 8:00AM - 5:00PM Tuesday - Saturday 7:30AM - 4:30PM Sunday - Thursday 7:00AM - 4:00PM Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: Free snacks and drinks in office Company engagement events Gym access in San Jose office building Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is an established and rapidly growing Investment Advisory Firm seeking someone interested in developing their skills and advancing their career. With over $1 Billion in assets under management (AUM), we've grown by $400 million in the last three years purely through client referrals. Our firm offers a unique learning environment, focusing on education and training in FactSet technology, Bloomberg research, Morningstar Direct technologies, and continuous compliance training. As a key contributor, you'll receive significant support from our experienced team and specialized training in client relations, portfolio operations, and analysis. Requirements - client service associate: 7+ years of experience within the private wealth space Strong communication and detail orientation skills, as well as excellent analytical and problem solving skills Ability to work in a small environment where everyone wears multiple hats Cannot be a job hopper

Ultimate Staffing is looking for several Contact Center (Call Center) Specialist to support a leading Bay Area Credit Union with a critical mobile application launch. This is a 10-13-week assignment located in San Jose, is onsite and the pay is $23-26/hour depending on experience. POSITION SUMMARY The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact our Credit Union by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres to established policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client. Essential Duties Member Service Operations · In a professional manner manages telephone/email inquiries, including: o Provides quality customer service during each call, o Handles calls in accordance with established department guidelines, while adhering to all our policies and procedures, o Clearly and accurately explains the features, benefits and processes of our products and services, including membership/service-related fees, which are relevant to needs of the caller, o Provides clear and accurate information in a timely manner, o Properly directs calls/requests to the appropriate employee/department for processing as needed. · Identifies product referral and cross-sell opportunities in a variety of situations, including fulfilling immediate member needs, promotional offers, and marketing campaigns. · Maintains a 92% available time for calls. · Effectively explains policies, procedures, and compliance regulations to the member. · Processes authorized transactions/requests accurately and in a timely manner. · Responds to requests for assistance from staff and other departments. Work Schedule · Full-time; typically, 40 hours/week · M-F, 8-hour shift within the 7:45am-6:00pm window Plus rotating Saturdays 9:45am-2:15pm · Occasional overtime MINIMUM JOB QUALIFICATIONS Education: High School diploma (or equivalent experience) required. Experience: 2 years combined banking and/or call center experience preferred. Knowledge/Skills/Abilities: · Excellent verbal and written communication skills. · Good time-management skills. · Achieves a regular Call/Email average of 90% or better. · Meets individual product referral goals as outlined by management. · Strong organization, team orientation, PC, Internet, and service skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers. Key Responsibilities: Communicate with customers via phone, email, and chat. Provide clear and knowledgeable responses to clients throughout the entire customer journey. Collaborate effectively with team members in a fast-paced environment. Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs. Qualifications: 1-3 years of relevant work experience in customer service or a related field. Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills. Strong multitasking abilities and experience in organizing and prioritizing tasks. Outgoing, personable attitude with a focus on delivering excellent customer experiences. Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.

The Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery Advanced Planning, At-Need Cemetery Planning, and Memorialization products and services. Family Service Advisors will demonstrate by example care and compassion for families. Reporting to the Cemetery Manager, Family Service Advisors interact with families, priests, parishioners, vendors and other personnel/departments. Education and Experience College degree preferred, and/or 2-4 years working in a sales environment having face-to-face contact with the customer Position Requirements Include, but are not limited to: Knowledge of the Catholic faith, rituals, and traditions. Knowledge of processes, principles, and methods for selling products and services. Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals. Excellent interpersonal and communication skills, both in person and on the telephone, email and virtual communications. Highly organized, detail oriented, and excellent time management skills. Ability to work and make decisions under pressure and tight deadlines. Proficient in the use of computers, software, and technology. Valid state issued driver's license, good driving record, and proof of insurance is required. Bilingual: English/Spanish preferred About the Employer The Diocese of Monterey is a religious organization founded in faith and is an open source provider of information for end of life services-funeral, cremation, and cemetery. The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits. Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin. Work Location: Monterey, CA Work Remotely No Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: 401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule: 8 hour shift Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Language: Spanish (Preferred) Work Location: In person

The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts. Structure Full-time, non-exempt position Reporting Location: 240 San Jose Avenue, San Jose, CA 95125 Reporting Schedule: 6:30am - 3:00pm Salary Range: $33.65/hr to $43.50/hr Functional Roles and Responsibilities End-to-End Client Meeting Management Meeting scheduling and confirmation, calendar coordination with internal and external entities Meeting agenda & packet preparation - agenda, supporting documents Take comprehensive notes and photos during meeting Post-meeting follow-up - packet update and distribution Delegate and communicate follow-up action items internally and with external vendors Close the loop on all pending items Client Deliverable Development Landscape maintenance proposals Presentation decks Simple QuickBooks proposals Property service/operations maps Newsletters Work Order & Job Management Manage work order email address, tracking sheet and all work order communication with clients and internal team Ensure all work orders are complete, communicate with customer Plant and material ordering for small enhancements and installations Accounts receivable management Marketing & Client Relations Industry membership management Coordination and registration of industry events Support of development and execution of educational programming Development and execution of client relations events Social media support Giveaway inventory management in San Jose office Office Administration Ordering, management and organization of supplies for San Jose office Lead facilities management for San Jose office - vendor management, etc. Success Behaviors Has a positive attitude Takes initiative to improve performance Provides creative solutions Has proactive approach to their job, stays organized Team player Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Regularly sit, type, and use the computer and mouse for prolonged periods Occasionally lift and/or move up to fifty (50) pounds Regularly operate a vehicle to travel to and from work locations Maintain a valid driver's license Metrics for Success Proper scheduling and completion of the scope of work while satisfying the customer expectations Client Retention Enhancement sales generation Provides exemplary customer service through superior communication Fosters teamwork with all operations and administrative staff members

Our client is seeking a full-time Client Service Associate. This role focuses on back-office administrative tasks with some direct client interaction via email and calls. Responsibilities: Manage client service requests, including account maintenance, ACH transfers, and ACAT processing. Support ~200 clients by assisting with paperwork, document submissions, and routine inquiries. Collaborate with client service teams to prepare for client meetings and handle service requests with custodians (e.g., Schwab, Fidelity). Assist with opening/reregistering accounts, stock option exercises, processing RMDs, and managing asset transfers. Contribute to quarter-end client reporting, producing and reviewing client reports. Qualifications: 3+ years of experience in wealth management, brokerage, or investment advisory. Bachelor's degree strongly preferred. Familiarity with custodians such as Schwab, Fidelity, and Pershing. Experience with Orion Advisor Technology is a plus. Strong organizational skills, attention to detail, and ability to manage priorities independently. Excellent communication skills, both verbal and written, with a professional demeanor. Salary: $80,000 - $90,000 Please submit your resume for additional details and a full job description.

Are you a math enthusiast with a passion for teaching young, accelerated learners? Join our innovative Montessori micro-school as an Elementary and Middle School Math Specialist! Based in the beautiful San Francisco Bay Peninsula, this role offers a flexible schedule, a dynamic learning environment, and the chance to travel with students to stunning, rugged settings for limited parts of the year. With a competitive salary and comprehensive benefits, this position is perfect for someone who loves inspiring young minds, designing advanced math curricula, and embracing adventure. If you're ready to foster curiosity, creativity, and excellence in tomorrow's leaders, we'd love to hear from you!

74D CBRN Specialist Work in the cutting edge of the STEM field. Hone your chemistry and biology skills as you work with cutting edge equipment to prevent contamination or injury from hazardous materials. Similar Jobs: Occupational Safety, Chemical and Biological Technicians

EDUCATION AND EXPERIENCE: Credential Services Specialist I Any combination equivalent to: Education: College-level course work in human resources, public administration or a related field is highly desirable and may be prioritized in the screening process, AND Experience: One (1) year clerical/technical experience related to human resources or personnel management. Experience must include maintaining computerized records. Credential Services Specialist II Any combination equivalent to: Education: College-level course work in human resources, public administration or a related field may be considered as partial fulfillment of the work experience requirement, AND Experience: Three (3) years human resources clerical/technical experience related to credentialing, recruitment, selection or employment. Experience must include maintaining computerized records, and interpreting and applying complex laws, rules and regulations. Experience providing technical leadership is desirable. Comments and Other Information THE POSITION The Personnel Services Division is accepting applications for Credential Services Specialist I/II. Under the Manager-Credentials Services, the Credential Services Specialist I/II will provide highly responsible clerical/technical assistance to administrators, teachers, counselors, and others seeking certification within Santa Clara County schools and other credential services as mandated by law. Persons in this position will maintain computerized credential records and files and periodically audit existing school personnel to ensure compliance with applicable laws. The Credential Services Specialist I and the Credential Services Specialist II serve as an alternate class series. Persons may be initially employed at either level depending on their qualifications. Please review the for distinguishing characteristics. To learn more about this position please click here for the job description. This position is full-time and has a work year of 12 months / 261 days / 8 hours per day. APPLICATION PROCEDURES The following application materials are required: 1. Completed SchoolJobs.com online application 2. Resume The application and materials must be received by the final application filing date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES * Assessments and interviews may take place virtually or in-person. * Following the final filing date, the qualifications of all candidates will be evaluated. * The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for January 31, 2025. * Those who pass the written exam will be invited to participate in an oral examination with subject matter experts, tentatively scheduled for February 11, 2025. * Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. * Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for the week of February 17, 2025. * Second interviews may be held in-person. * Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily. NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. HEALTH, WELFARE, AND OTHER BENEFITS: The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including: * Medical, dental, and vision insurance * Fertility healthcare and family forming benefits * Flexible Spending Account (FSA) * Employee Health and Wellness Program, including Employee Assistance Program and Mental Health and Well-Being resources * Life insurance and long-term disability coverage * California Public Employees Retirement System (CalPERS) * 403b or 457 Retirement Accounts * Paid Vacation * Paid Sick Leave * 16 Paid Holidays (including 2 floating holidays) * Tuition Reimbursement Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs.+/ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information, please visit our benefits page: Employee Benefits COVID-19 VACCINE REQUIREMENT: To provide and maintain a workplace that is free of recognized hazards, the Santa Clara County office of Education has adopted a policy which requires all employees be fully vaccinated against COVID-19. Any offer of employment is conditional upon the presentation of proof of full vaccination against COVID-19. ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any part of the testing process must contact Classified Personnel Services (CPS) at least three (3) days prior to the scheduled test date at ************. Hearing-impaired individuals may contact the California Relay Service at **************, then ************. After contacting CPS, candidates will be asked to submit documentation supporting their accommodation request. Failure to reach out within the specified timeline may result in an inability to make accommodations. EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For direct concerns related to Equal Opportunity Employment, please contact: Khushwinder Gill, Ed.D. Assistant Superintendent Personnel Services Santa Clara County Office of Education 1290 Ridder Park Drive San Jose, Ca 9513**************** *************** RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Kathy Jalaan ************ *****************

About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: Become a deep expert in the Omni product & best practices Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked Stay up to date on the latest product improvements & roadmap Give voice to customer needs in internal discussions with Product and Engineering. Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. Surface feature requests and reproduce and report bugs reported by Omni users Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you Love learning and problem solving; enthusiastic about helping and teaching others Strong communication skills, both written and oral Desire to work directly with customers on a daily basis Passionate about working with and talking about data Strong SQL skills; knowledge of SQL for analytics 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data Health, dental, and vision insurance 401(k) Plan Unlimited PTO

**Department:** Home Office **Community:** Home Office **The Regional Health Services Specialist (LVN)** We are looking for a dynamic and experienced Regional Health Services Specialist, who is comfortable in a fast-paced environment. ***Ideal candidates will reside in Northern CA! Assisted living clinical experience is preferred. They must have a valid CA LVN license in good standing.*** Salary range: $105k - $115k **The Regional** **Health Services Specialist** is a licensed nurse responsible for managing the day-to-day healthcare operations of the assigned communities to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensure quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care team members within the community. Strengthens clinical processes within the community until a replacement is identified, then supports newly assigned Health Services Director. Travels within the organization to support the management of vacant positions, startup communities, vacations/leave of absences, etc. * Medical, Dental and Vision benefits * Vacation, Personal Day, Sick Pay, Holidays * 401k Retirement Plan & Life Insurance * Student Loan Refinancing * Pet Insurance * Employee Assistance Program * Emergency Family Fund * Career Growth, Relocation and Travel Opportunities **Qualifications:** * Must be a Licensed Vocational or Registered Nurse holding a valid California nursing license in good standing * Prefer Four (4) years' experience working in Residential Care Facility for the Elderly (RCFE) * Prefer Three (3) year experience supervising and managing employees * Must have a valid Residential Care Facility for the Elderly (RCFE) license * Able to effectively teach/train staff * Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.) Must pass a Criminal Background check and Health Screening tests, including COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours of start date. * Oakmont Management Group is committed to protecting our team members and residents from COVID-19. All new team members must provide proof of COVID-19 vaccination or valid exemption due to Qualifying Medical Reasons or Religious Beliefs subject to legal requirements. **About Oakmont Management Group**: Oakmont Management Group is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brand. Oakmont currently serves over 4,000 seniors across 51 communities in California and Nevada with additional communities set to open in the coming year. Oakmont strives to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life. Our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service. Oakmont Management Group is an Equal Opportunity Employer

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department TheEnvironmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose. Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays! To learn more about ESD, follow @sjenvironment on X (formally Twitter),Facebook,Instagram, and San Jose Environmental Services on LinkedIn. Position Duties The Environmental Services Department is currently seeking to fill one (1) full-time Supervising Environmental Services Specialist vacancy. Job Classification Overview - Supervising Environmental Services Specialists (SESS): Supervising Environmental Services Specialists plan, organize, and supervise the activities of assigned staff and program area within a division of the Environmental Services Department. This classification is designated as management and supervises other professional staff, as well as manages programmatic teams by providing direction and leadership. Incumbents in this classification are responsible for the successful development, implementation, and/or ongoing supervision and overview of assigned program(s). This classification not only supervises and oversees assigned professional staff, but also performs the most complex and specialized functions in support of assigned program(s). This position requires an organized and motivated self-starter with strong collaboration, communication, negotiation, and problem-solving skills, and a demonstrated track record of successfully managing multiple projects. About the Sustainability and Compliance Division's Sustainability & Policy Position: The Sustainability & Policy (SuPo) workgroup, which is under the Watershed Protection Division and part of the Emergency Preparedness & Real Estate Division, is seeking to fill a SESS position. This role will focus on developing, analyzing, and influencing sustainability and environmental utility policy for the Environmental Services Department (ESD) and the City. The position involves handling sensitive work related to sustainability, utility services policies, legislation management, planning, and analysis at the city, regional, state, and federal levels. The SESS role will serve as a critical team member supporting ESD utility divisions, including Water Resources (San José Municipal Water System/South Bay Water Recycling), Integrated Waste Management, Watershed Protection, Wastewater Management (Regional Wastewater Facility), Wastewater Facility CIP, Regulatory Affairs & Purified Water, and Climate Smart San José. With a vision of "Collaboration on all levels," this role demands teamwork, strategic thinking, and proactive engagement. The ideal candidate should have a bachelor's degree in a relevant field that facilitates effective communication, political strategy, and policy implementation. Additionally, the candidate should have experience in advancing sustainability policies for environmental utilities, project management, data gathering, problem-solving, and technical writing/review. Responsibilities may include but are not limited to: * Analyze legislation, regulatory proposals, and environmental policy initiatives at the City, regional, state, and federal levels to assess impacts on the Department's programs and goals. Prepare recommendations, memoranda, letters, presentations, and technical documents that synthesize policy considerations and guide decision-making. * Track and influence Federal, State, and regional environmental/utility legislation or policies, engaging with relevant associations, professional coalitions, and environmental networks. Provide timely updates to management, give update presentations as needed, and participate in events to further the utility divisions' objectives. * Engage with organizations and monitor regulatory agency activities and coalition efforts to ensure compliance and identify opportunities for collaboration. * Managing ESD-developed environmental policies and making updates as required or requested by leadership, including the City's environmentally preferred purchasing policy. * Identify and pursue funding opportunities at all levels of government (including grants and legislative earmarks) to advance ESD's utility programs, initiatives, and community outreach efforts. * Proactively build partnerships among ESD divisions, other City departments, non-profit organizations, educational institutions, and community stakeholders to align policies, share resources, and achieve mutually beneficial outcomes for providing world-class utility services. * Enhancing SuPo's services through online tools and innovative methods to improve transparency and collaboration. NOTE:ESD intends to use the candidate pool developed from this recruitment to fill all current vacancies, as well as any future vacancies that may occur in the coming months throughout the entire department. If you are interested in employment in the SESS classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Divisions that have SESS classifications are below. Division Descriptions Climate Smart Division Climate Smart San José, adopted by the City Council in 2018, lays out how we are doing our part to address climate change. It's a community wide initiative to reduce air pollution, save water and improve quality of life. Climate Smart San José is one of the first detailed city plans for reaching the targets of the international Paris Agreement. To get there, Climate Smart sets ambitious goals for energy, water, transportation, and local jobs. In 2022, the City adopted a carbon neutrality by 2030 goal and, in 2023, created a Pathway to Carbon Neutrality by 2030plan to focus the City's climate efforts. Thisone-page flyer provides a summary of the Pathway. Integrated Waste Management (IWM) Division ESD's Integrated Waste Management (IWM) Division leads one of the largest and most advanced solid waste management systems in the United States through creativity and innovation. Division staff collaborate with other City departments and establish strong partnerships with private companies, other government agencies, nonprofits, and the community on a variety of key efforts. Experience fast-paced work and learn new skills that contribute to the bigger purpose of protecting the environment at a local level. Regulatory Affairs & Purified Water (RAPW) Division This team of will collaborate with Valley Water in the pursuit of a variety of projects and activities within the "One Water" strategy, such as the coordination and development of plans for a substantial water recycling project for the production of potable water from wastewater effluent. This team will work closely with internal and external stakeholders and decisionmakers to develop the first potable reuse project in the region. Wastewater Facility Capital Improvement Program (CIP) The San José-Santa Clara Regional Wastewater Facility Capital Improvement Program (CIP) division is leading one of the largest public works programs in San José's history! Check out CIP's website for more information on the $1.4 billion infrastructure construction program currently in its first 10-year phase. While all this planning and construction is on-going, the facility is in continuous operation, serving 1.4 million residents and over 17,000 businesses in eight cities. Combine your expertise with the on-the-job experience you'll gain in CIP by working with multi-discipline engineering professionals, program management consultants, and San José Public Works staff. You will enjoy career development, new skills, mentoring, and the benefits of contributing to your community. Water Resources Division (WRD) ESD's Water Resources Division brings together engineers, operations, and maintenance, technical, and program staff to supply clean water to over 100,000 customers and recycled water to more than 850 customers; in addition, we lead conservation efforts to preserve our region's precious drinking water supply. You can contribute to the local community by joining us in meaningful and important work focusing on water supply, resource sustainability, customer outreach, and infrastructure reliability. We are a small, but fun, division of ESD located in South San José. Watershed Protection (WSP) Division The Watershed Protection (WSP) Division provides services that support the City's efforts to protect water quality in local creeks and the Bay. These services are integral to the City's management of both wastewater and stormwater. The Watershed Protection Division is comprised of more than 100 employees with four key functions: Stormwater Management, Environmental Enforcement, Industrial Pretreatment, and Laboratory Services. Salary Ranges Actual salary shall be determined by the final candidates' qualifications and experience. The salary range for this classification is: * Supervising Environmental Services Specialist: $125,536.32 - $153,032.88 This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Minimum Qualifications Education:A bachelor's degree from an accredited college or university. Experience:Four (4) years of increasingly responsible experience in developing, promoting, AND/OR implementing environmental programs (e.g.: programs in air quality, integrated waste management, biology, agriculture, energy, forestry or parks, habitat restoration, wastewater, water resources, stormwater, archaeology, geology, resource conservation, industrial or environmental health and safety, OR any program emphasizing environmental sustainability or environmental regulatory compliance), INCLUDING two (2) years of experience leading people or projects. Relevant experience in environmental services programs typically includes the following: preparing outreach/educational materials, conducting survey work, tracking and monitoring deliverables, coordinating special events, promoting programs, implementing new programs, policy development, planning and permitting, grants or contracts administration, analyzing data and creating reports, and/or tracking budgets. Acceptable Substitutions: * A master's degree from an accredited college or university in environmental studies or related field may be substituted for one (1) year of the required experience developing, promoting, and/or implementing environmental programs. * Additional years of experience in developing, promoting, and/or implementing environmental programs maybe substituted for the bachelor's degree requirement on a year-for-year basis. Required Licensing:Designated positions may require a valid State of California Environmental Health Specialist registration pursuant to California Health & Safety Code, Sections 106600-106735. Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and inwriting; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Selection Process:The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of this position, the selection or hiring processes, please contact Zoe McChesney via email at *************************** Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application.

** Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $34.21/hr, and the current Step 6 rate for this position is $37.77/hr. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide a safe and welcoming living environment for residents. Correct safety and potential safety hazards or report them to Program Manager or Assistant Manager and maintenance department. Ensure work area is clean and well kept; assist in the daily upkeep of the facility, including housekeeping and supplies Provide milieu and mental health rehabilitation and case management services for a varying caseload, coupled with involvement of their families, which assist and support clients in all areas of daily living, rehabilitation and treatment, by working individually and in groups to facilitate integration into the community. Duties may include any or all of the following:* Utilize methods of observation, conduct client interviews, and administer various evaluations to assess clients' cognitive and functional levels and recommend appropriate treatment programs. Engage and engender trust for the purpose of developing therapeutic relations with clients. Provide client services in restorative, functional, and preventive therapeutic programs. Plan and organize activity programs, utilizing activities as an evaluation tool and as a therapeutic process; Facilitate individuals and groups through rehabilitation counseling processes that help develop and strengthen life, coping, and independent living skills; develop curriculums; Facilitate one-on-one and groups through rehabilitation counseling processes; take notes; schedule clients for psychiatric consultations. Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical personnel, and assisting with medical issues, schedules, and transportation. Provide support to facilitate issues with existing client insurance benefits to expedite treatment, to enable them to return to work, and for payment to the Agency. Provide service to clients and clients' families in linkage with professional and community resources. Coordinate care with other programs and contact case managers if clients show changes in behavior; refer clients to non-Momentum therapists, if appropriate; May communicate with clients' probation officers, conservators, and case managers, and the courts of client admission and on an on-going basis; Liaise/advocate for clients with outside agencies; help and educate clients with researching outside, independent living and making the most of community resources; liaise with representatives of those resources, such as property managers, on behalf of clients; Conduct telephone interviews with clients; help them with interviews for housing placement; Work with clients' families and educate them on mental health issues, facilitating the assistance process toward successful transitions. Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention. Assess clients' independent living skills and mental status; identify needed skill-sets; assist in learning new skill-sets; provide opportunities to practice new skills; assess their stability; approve their weekday and weekend passes; and help clients with learning problem-solving, independent living, socialization, and coping skills; Assist in budgeting and financial planning; address health and safety issues, how to respond to common emergencies, and medication education; Encourage clients' resourcefulness, self-empowerment, and understanding their diagnosis and/or illness; Alert other professional staff of adverse reactions to medication or medication avoidance; When assessed as highly unstable, such as being a danger to self or others, write up 5150 holds (involuntary detentions) to determine the extent of the threat; de-escalate that threat; Provide appropriate consultation/back-up to support other staff in responding to client crisis. Assist clients with self-administered medical treatments, including medications, as assigned by a medical professional. Participate in management of team/program discretionary resources available to meet client needs. Collaborate with multi-disciplinary team on client treatment, progress, and discharge planning; Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper and/or computer technology.* Develop and/or implement individual service and treatment plans. Consult with Clinicians to get assessments and treatment plans approved and to discuss clinical issues; Document progress on a regular basis, as directed Update treatment plans per Agency guidelines; Perform annual psycho-social rehabilitation assessments. Perform administrative admissions and discharge paperwork and other procedures. Set up initial case conferences and work with clients to assess discharge options; Arrange case conferences for discharge; schedule appointments and interviews for discharge programs; complete the Discharge Summary. Enter and maintain up-to-date clinical documentation for each client. Update client files with case notes and treatment plans; enter hours via computer on a timely basis for billings. Audit and review documents and complete monthly medical record reviews. Collect reports/data. Perform general office work, electronic/telephonic communications, and timecard processing. Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business. Provide on-call floor coverage, providing cooking and house coverage, and participating in after-hours rotation and shift exchange debriefings. Perform First Aid in emergency situations.* OTHER DUTIES AND RESPONSIBILITIES: Provide appropriate consultation and back-up to support other staff in responding to client crisis.* Required to attend and participate in weekly and monthly staff, program, agency and community meetings and training; will conduct trainings as needed. NOC shift staff required to attend monthly meetings and other meetings as assigned. All staff working shifts other than NOC are required to attend weekly, monthly and other meetings as assigned. Ensure compliance with applicable health and safety or other regulatory requirements.* As needed, on a backup basis oversee the documentation and issuance of medications to clients. KNOWLEDGE, SKILL, AND ABILITIES REQUIRED: (E = Essential; D = Desired) High School diploma, GED, or equivalent education plus five years' experience; OR Associate's degree plus three years' experience; OR Bachelor's degree plus two years' experience; OR Master's degree in a related field plus one year's experience, working in a human service setting; (E) and/or a mental health setting. (D) (Appropriate volunteer and internship experience and personal experience in the mental health system will be considered. Eligibility for MHRS certificate. (D) First Aid Certification or successful completion of First Aid Certification within 30 days of hire. (E)) Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training, if assigned to a crisis residential facility. (E) Demonstrated ability to: Work independently and in a small team environment; (E) Engage and communicate effectively with others in both verbal and written English; (E) Monitor and support developmental growth and the recovery process; (E) Manage multiple tasks and demands; (E) Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; (E) Work from a strengths-based, harm-reduction, social rehabilitation model; (E) Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; (E) Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; (E) Work with populations identified as high risk and/or considered under-represented in the County Mental Health system with multiple barriers; (E) Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E) Demonstrated ability to work with participants who: May also have histories of assaultive behavior; (E) May have resided in long term care facilities for extended periods; (E) May have patterns of service that relied almost exclusively on emergency and institutional care; (E) May have cognitive difficulties and medical co-morbidities and are considered medically fragile; may also be developmentally disabled; (E) May have long-term patterns of homelessness and criminal justice involvement. (E) Knowledge of: Clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques; (E) Facilitation skills for psycho-educational, rehabilitation, and social skills-building groups (E) Community resources, including those required to meet the non-mental health needs of the target population; (E) Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D) Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Momentum practices. (E) Proven proficiency in typing-minimum 40 net wpm; computer literacy, including Internet search and a basic proficiency level in Microsoft Office applications and Windows-based databases; (E) familiarity with UNIX-based databases. (D) A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record, with eligibility for a Class B license. (E) Physical requirements needed to perform the essential functions of this job, with or without accommodation: Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion and reaching repeatedly are required constantly (over 2/3 of the workday); (E) Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday); (E) Balancing, climbing and crawling may be required occasionally; (E) Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations. (E)

The Sales and Service Specialists consult with customers about the Hertz/Lyft/Uber Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport and upselling customers on additional features and benefits. This position also ensures vehicles are prepared for customer pick-up, which includes inspecting cleanliness, damage, fuel, and filling all fluids. Wage: $17.50 hourly Qualifications: Strong communication skills and the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off any standard Hertz Rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Customer Service Representative is responsible for answering telephone inquiries and responding to correspondence from employer clients, members and providers regarding eligibility, claims status and benefit determinations. Responsibilities Intake all customer (provider, member and health plan) calls as they relate to inquiries and grievances. Explain health insurance benefits, policies and procedures to members and providers, i.e., claims submission, appeal process, medical review, documenting all communication. Investigate timely filing of provider claims. Serve as a point of contact and liaison for customers. Successfully implement dispute resolution. Provide proactive and event-related education to customers. Facilitate customer care as appropriate. Assure accurate and timely response to all customer inquiries. Log calls and document action plans. Successfully bring all issues to closure within appropriate timeframe. Proactively identify areas of improvement and provide feedback. Perform member and provider satisfaction surveys as appropriate. Provide support and coverage to interdepartmental staff as needed. Coordinate customer grievances with appropriate department. Develop strong partner relationship with customers. Perform other activities and functions as defined by the Claims Manager. Position Requirements Minimum A.A. degree or equivalent practical experience in related or similar positions. At least two years' experience in customer service/call center within the managed care, insurance, healthcare, or related call center environment Strong comprehension skills Ability to communicate effectively, including written and verbal communication skills High level of attention to details in obtaining complete and accurate information Problem resolution skills Strong interpersonal and negotiation skills Ability to key data accurately and rapidly Basic knowledge of insurance terminology and medical coding, e.g. ICD and CPT Ability to operate computer equipment and software programs necessary to fulfill position responsibilities Working knowledge of Microsoft office products including Outlook, Word, and Excel Ability to interact professionally with co-workers, providers, clients, brokers and management-level staff. Excellent phone manner and ability to handle multiple phone lines. Must be able to meet established deadlines Pay rate: $23.00 an hour Equal opportunity employer. Assigned Work Hours: 8:00am - 4:30 pm Position Type: Regular

The Personnel Services Division is now accepting applications for Credential Services Specialist I/II. Under the Manager-Credentials Services, the Credential Services Specialist I/II will provide highly responsible clerical/technical assistance to administrators, teachers, counselors, and others seeking certification within Santa Clara County schools and other credential services as mandated by law. Persons in this position will maintain computerized credential records and files and periodically audit existing school personnel to ensure compliance with applicable laws. The Credential Services Specialist I and the Credential Services Specialist II serve as an alternate class series. Persons may be initially employed at either level depending on their qualifications. Please review the for distinguishing characteristics. This position is full-time, in-person and has a work year of 12 months / 261 days / 8 hours per day. Example of Duties and Responsibilities To learn more about this position, click here for the job description. Education and Experience Credential Services Specialist I Any combination equivalent to: Education: College-level course work in human resources, public administration or a related field is highly desirable and may be prioritized in the screening process, AND Experience: One (1) year clerical/technical experience related to human resources or personnel management. Experience must include maintaining computerized records. Credential Services Specialist II Any combination equivalent to: Education: College-level course work in human resources, public administration or a related field may be considered as partial fulfillment of the work experience requirement, AND Experience: Three (3) years human resources clerical/technical experience related to credentialing, recruitment, selection or employment. Experience must include maintaining computerized records, and interpreting and applying complex laws, rules and regulations. Experience providing technical leadership is desirable. Supplemental Information APPLICATION PROCEDURES The following application materials are required: Completed SchoolJobs.com Application Resume The application and materials must be received by application deadline. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES Assessments and interviews may take place virtually or in-person. Following the final filing date, the qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for January 31, 2025. Those who pass the written exam will be invited to participate in an oral examination with subject matter experts, tentatively scheduled for February 11, 2025. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for the week of February 17, 2025. Second interviews may be held in-person. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily. NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. HEALTH, WELFARE, AND OTHER BENEFITS: The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including: Medical, dental, and vision insurance Fertility healthcare and family forming benefits Flexible Spending Account (FSA) Employee Health and Wellness Program, including Employee Assistance Program and Mental Health and Well-Being resources Life insurance and long-term disability coverage California Public Employees Retirement System (CalPERS) 403b or 457 Retirement Accounts Paid Vacation Paid Sick Leave 16 Paid Holidays (including 2 floating holidays) Tuition Reimbursement Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs.+/ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information, please visit our benefits page: Employee Benefits COVID-19 VACCINE REQUIREMENT: To provide and maintain a workplace that is free of recognized hazards, the Santa Clara County Office of Education has adopted a policy which requires all employees be fully vaccinated against COVID-19. Any offer of employment is conditional upon the presentation of proof of full vaccination against COVID-19. ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at ************. Hearing-impaired individuals should contact the California Relay Service at **************, then ************. A failure to contact CPS within the specified timeline may result in an inability to accommodate. EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For direct concerns related to Equal Opportunity Employment, please contact: Khushwinder Gill, Ed.D. Assistant Superintendent Personnel Services Santa Clara County Office of Education 1290 Ridder Park Drive San Jose, Ca 95131 ************** *************** RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Kathy Jalaan ************ *****************