Service specialist jobs in Oklahoma City, OK - 531 jobs

Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs. Regular, predictable, and reliable attendance is critical to success in this role. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Other duties as requested by management Competency: To perform the job successfully, an individual should demonstrate the following competencies: Data Entry Accuracy - Good attention to detail and basic computer skills Communication Skills - Clear communication with employees and customers Background Check - Must be able to successfully pass a criminal background check Education and/or Experience: High School Diploma or GED required Previous call center experience or assisting customers preferred Computer Skills: To perform this job successfully, an individual must have knowledge of: Good typing skills Ability to navigate multiple computer screens and applications ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. Unload, process, and stock freight to correct location, following merchandising guidelines. Timely and thorough incident reporting compliance. Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Performs and trains team on store freight processing and merchandising responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Executes company directives, policies and procedures timely, accurately, and thoroughly. Qualifications and Competencies At least 18 years old High School Diploma/Equivalent Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs. Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES Greets all walk-in customers in a professional and courteous manner. Answer and directs all phone traffic in a polite, courteous and cheerful manner. Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). Schedule and record appraisal and delivery appointments. Update and maintain the store scheduler with Office Manager. Collect and record payment for completed repairs; may perform some A/R. File repair order paperwork accurately or record in CARSTAR management system. Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. Maintain the front office and customer reception areas. Attend daily release meetings. Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS 2+ years of customer service experience required, preferably in a retail setting. HS diploma or GED equivalent required; college degree preferred. Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. Call center sales experience (or equivalent sales experience) preferred. Highly organized; ability to handle multiple concurrent assignments. Proficient with Microsoft Office and POS/management systems. Strong attention to details. Punctual and professional appearance. Ability to receive direction and work well with others. Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS Essential physical requirements include: Ability to stoop, bend and kneel, squat, kneel and pulling Extended periods of kneeling, bending, squatting and stooping Carry and lift heavy objects (up to 50lbs) Standing, sitting and walking Performing repetitive motions WORK ENVIRONMENT Exposure to: Paint, fumes and particles Dirt / Dust Chemicals / Toxins Varying heat / cold Intermittent noise All duties, responsibilities and experience are subject to change by location

1SLBJP00002458 Title - Member Service Rep *Candidate MUST have credit union and/or banking experience as a Member Service Representative. *MUST Meet all the criteria in Job Description. **Credit Check required** Manager must review before offer made** No Bankruptcy, No Collections **Candidate Must be able to work with minimal supervision **Self-sufficient **Work well with other team members Purpose: Serve as a liaison between the member and the credit union. Provides account information, opens new accounts and handles member's daily credit union needs. This position requires the candidate to be service-oriented, detail-oriented, self-motivated, able to work with minimal supervision and be able to perform a variety of tasks in accordance with credit union procedures. Maintaining all member information in a secure manner is a must. Duties and Responsibilities: • Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions. • Respond to member requests, concerns and questions as they are presented i.e. email, phone calls, walk-ins, member relationship software, call center tickets, etc. in a professional and timely manner. • Assist members with their plastic card related issues including mailing cards, if necessary. • Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. • Promote credit union products and services based on member's needs. • Perform account maintenance on member accounts when requested, with proper documentation/authorization. • May perform the following teller duties, as a Backup Teller: receive checks and cash for deposit, verifies amount, and examines checks for endorsements. This includes loan payments and processing credit card payments. Cashes checks and pays out money after verification of signatures and member balances. Places holds on accounts for uncollected funds in accordance with policies and procedures. Enters customers' transactions into computer to record transactions, and issues computer generated receipts. • Promote and explain other credit union services as needed. • Answer telephones; provide members with information as requested. • Ensure propriety and confidentiality of members' information. • Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls. • Other duties as assigned. Experience: • Minimum 2 years of customer/member service with a credit union or bank; required • Previous cash handling experience; required • Client/DNA core experience, a plus Knowledge, Skills and Abilities: • Perform job functions independently or with limited supervision and work effectively either on own or as part of a team. • Strong oral and written communication skills; ability to speak and write clearly and effectively • Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. • Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. • Effectively handle multiple, simultaneous, and changing priorities. • Capable of exercising highest level of discretion on both internal and external confidential matters. For submission; kindly share your resume with answers: Q1: How many years of customer/member service with a credit union or bank you have Q2: How many years of cash handling experience; required Q3: How many years of Client/DNA core experience, Q4: How far you live and how will you commute daily to 205 Industrial Blvd, Sugar Land TX Q5: For submission; kindly share MM/DD of Birth (no year)

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 13100 N. Pennsylvania Ave, Suite B, Oklahoma City, OK, 73134 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do * You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. * You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. * Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. * You'll upsell, cross-sell, and work to retain every customer with whom you interact. * You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) * You'll use our customer database to tailor solutions and help customers understand their billing. * What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: * First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. * Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. * Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum * High school diploma, GED, or relevant work experience * Effective communication skills * Excellent computer skills * Demonstrated ability to multi-task * Excellent interpersonal skills to work effectively with teams * Excellent ability to persuade others through indirect influence * Ability to seek out opportunities and take initiative with little or no direction * Demonstrated capacity to thrive in a high-change, often ambiguous business environment * Ability to establish customer relationships in a fast-paced environment Preferred * Experience in the telecommunications industry * 1+ years in a sales quota or retention environment * 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Dealership experience only!!! You must be number 1 or 2 currently in Gross, Customer pay, and CSI. We offer... Market Leading Pay, based on experience, Plus Bonuses A Great Working Environment with the Latest Equipment Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition Pinnacle Awards Program Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time off Employee Vehicle Purchase Program Employee Stock Purchase Plan You need… A Love of Everything Automotive A Positive & Friendly Attitude Communication Skills Basic Computer Skills Strong Desire to Provide an Exceptional Client Experience Ability to Achieve Targeted Goals High School Diploma or Equivalent Must have a Valid Driver's License Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Employment Position: Full Time Salary: $50,000.00 - $120,000.00 Yearly Salary is not negotiable. Zip Code: 73139

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Eskridge Lexus of Oklahoma City has an immediate opening for a full-time Automotive Service Consultant. We are looking for an experienced Service Consultant who has outstanding customer service and communication skills, is organized, and motivated. Teamwork is imperative to best serve our guests so applicant must also be a good team player. Job Responsibilities: Manage the daily flow of customers' automotive needs and vehicles through the Service Department. Actively greet our guests, welcoming them to our dealership and helping them feel like a guest in our home. Write Repair Orders in a clear concise manner, serving as a liaison between the guest and technician. Complete Loaner Agreement Forms handling both the check-in and check-out process Coordinate repair progress and keep guests informed of the status of their vehicle. Serve as cashier for guests and perform an active service delivery, thoroughly explaining all items covered during service visit. Resolve guest concerns. Work week is Monday through Friday. Advisors work a rotating Saturday schedule and will earn scheduled time off the following week. We are open 7:30 a.m.- 6:00 p.m. M-F, and 8:00 a.m. - 4:00 p.m. on Saturdays. Must have a valid automotive driver's license and reliable transportation. This job requires operation of a motor vehicle and therefore is classified as Safety-Sensitive work. Applicant must pass a pre-employment drug screening in addition to the standard background screening. Pay: Commission with Guarantee Benefits: Paid Employee Health Insurance Dental & Vision available Paid Vacation & Holidays Employer Funded Retirement Profit Sharing Plan Special Employee pricing on vehicle purchases Lexus Certification Program with optional Master Lease. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Eskridge Auto Group is family owned and has been in the automotive business in Oklahoma for 73 years. Position type: Full-Time employment

This position requires a high level of discretion and independent judgment. The FSR will take a high volume of telephone calls daily and must accurately answer and advise franchise offices on topics covering all aspects of the business. The FSR's responses will have a direct effect on each franchise's operations, profit and loss, legal compliance and reputation, and community standing. The FSR must ask probing questions to accurately determine the scope and nature of any problem, and then research, coach, train, and assert that solution as needed. While support from other departments is available, the Assistance Center is expected to identify and resolve issues confronting our offices and employees. Despite comprehensive policies and procedures set for the franchise businesses, the FSR must recognize that unforeseen situations will arise daily. Because of this, the FSR is delegated authority as a de facto manager to direct the franchise and, where necessary, correct franchise actions. The FSR must often exercise this authority absent specific direction or existing policy, operating from an understanding of the business. Position Requirements Because of the self-directing and independent nature of the job, this position requires extensive training and orientation. This process lasts for at least 12 weeks, primarily consisting of one-on-one sessions with team members. It begins with exposure to a vast array of issues and potential problems and grows increasingly detailed as the mentor tests each aspect of the prospective FSR's knowledge, work demeanor, and judgment. Additional orientation includes two weeks of new owner training and one week working in a franchise office. Prior experience in business-to-business customer service or relationship management is a plus. Preferred characteristics include Diplomatic management skills; an attitude of dedicated service; working well in a team; outstanding work ethic; professional appearance; comfort with a constantly changing environment; good independent problem-solving skills; excellent communication; skilled multi-tasking; a detail-oriented approach; and success handling fast-paced/high-stress situations. A high school diploma is required, and College education is preferred. Essential Functions The FSR must become an expert at all aspects of the franchise and its operations. This knowledge forms the basis for skillfully managing issues faced by the franchises. These knowledge/task areas include, but are not limited to: Payroll Operations: Manage office adherence to federal and state wage-and-hour laws and ensure the office is using best payroll practices. Frequent expertise required includes assisting the franchise in auditing payrolls for accuracy, correcting and untangling payroll errors, exporting payroll files and printing payroll checks. The FSR will confront a wide range of complex payroll issues, some made even more complicated by erroneous efforts to fix the original problem. The FSR must be able to use a forensic approach to identify errors and correct them. Human Resources: The FSR must be able to advise and correct franchises' practices concerning the selection and hiring of associates, use of drug tests and background checks, and write proper documentation to avoid discrimination and liability. The FSR will also apply knowledge of Federal and State employment laws to circumstances and situations, including sexual harassment issues, FLSA, Civil Rights, ADA, FMLA, lunch/break times, etc. The FSR must be skilled in researching new or unusual situations. Sales: Achieve expert proficiency and competence to coach franchisees/staff on the sales process, including establishing acceptable pricing (bill rates, payroll burden, and GM), documenting and tracking sales contacts, and matching Express solutions to client needs. The FSR will help manage challenges with clients and will direct franchises away from high-risk prospects. Some time will be spent coaching how to most effectively use sales and marketing materials. Franchise Accounting: The FSR will have a primary role in the management of atypical check issues, such as lost or stolen checks, netting negative checks, and stops, flags, and reissue events. Some time will be spent researching employer state and federal tax laws. The FSR will help franchise owners understand and use the sales analysis and business analysis reports; research and manage correction or updating of garnishment and wage assignment issues; and coordinate the issuing of refunds when necessary. Technical Support: Determine if the caller's challenge is truly a hardware issue; if not, the FSR will help resolve computer use issues, including access violation errors, addition of user profiles to workstations, and other user challenges. The FSR must have thorough knowledge of e-mail, spreadsheets, slide presentations, and proprietary programs, and be able to explain features and troubleshoot accordingly. Hardware and technical issues will be logged and forwarded to the first available technician. The FSR should also be alerted to call patterns that may indicate a system-wide or area trend. Accounts Receivable: The FSR must be able to retrieve and interpret aging reports and explain transactions. The FSR will assist the franchise in write-offs, and deletion of incorrect direct hire invoices, and should be able to use the E1 system to identify client payment activity. The FSR must use independent judgment to determine whether to approve a credit memo, unsatisfactory work adjustment, and other transactions desired by the franchise. Benefits: The FSR must advise and educate on vacation/holiday availability, associate benefit eligibility, provisions of the insurance/401K/ scholarship/etc., enrollment procedures, enrollment deadlines, cancellation procedures, insurance premium deductions, claims processing, COBRA eligibility, and on-line reports and forms. Sales/Marketing: Must be able to explain and promote all contests, campaigns, events and marketing initiatives. The FSR will direct franchises to appropriate sales and marketing materials and explain their use. The FSR must keep up with the regular newsletters and the topics in them. Periodically the FSR will assist at ILC and Summit meetings upon request. The FSR must also track franchise successes and contact the offices to celebrate achievements. Risk: The FSR takes on a key role in helping franchises minimize risk in all areas. He/she must be able to direct a franchise through the worker's compensation claim process, be alert for opportunities to place injured workers on light duty assignments, and be aware of positions that may incur greater risk than is acceptable. The FSR will know how to calculate rate costs; be able to explain bonding and recognize liability issues, and direct a franchise how to avoid unemployment claims with practices and documentation. Franchise Development: ISO certification is a high priority for Express Services, and by extension the FSR is a fundamental part of preserving that certification. As a result, the FSR is grounded in a complete understanding of the application process, Procedures Manual, Franchisee Handbook, FastFinder, Social Security Number verification procedures, and more. In addition, the FSR must be prepared for regular and ongoing training on any new processes and products. Express University/Training: Achieve expert proficiency and competence to instruct the franchisee/staff on the following: registration process, development plans, and certifications. Reset passwords or accounts at user's request. Address all operational, conceptual and technical questions such as: basic usage instruction, questions concerning validity of the course content, and internet browser settings. Reports: - Provide weekly, monthly, quarterly, yearly AS/400 reports as requested by offices for continued service to their clients. The FSR must be knowledgeable on the wide array of reports available and be creative in finding ways to meet franchise information needs. The FSR must also be mindful and exercise discretion concerning who is an appropriate recipient of sensitive report information. Programs/Vendors: The FSR must be able to train and recommend uses for any and all 3 rd party vendor products, including but not limited to: ProveIt, Job Boards, Exact Target, Call Em All, etc. Outgoing Calls: Regularly and as needed to follow-up with questions, research and individual assistance. Regular contact to offices to coach daily activities, support our processes and motivate the performance of the franchisees and staff. Acknowledge the offices when they reach all-time highs in hours/clients, when they achieve Circle status, when it is their birthday and when it is the anniversary of the office opening. Oversight/Auditing: - Throughout the course of daily work, the FSR is responsible for noticing and investigating aberrant/anomalous transactions and data. Routine franchise inquiries can sometimes reveal poor or improper transactions, errors, or even violations of Express policies or law. The FSR must be alert for such issues, be able to identify and evaluate errors and problems, and counsel and direct franchise to correct those issues. Policy/Process Assessments and Updates: - The FSR must be able to identify when circumstances require alterations to existing policies, or the creation of new policies to accommodate new developments. The FSR will be called upon to craft policies and training, either individually or as part of a team. Working Conditions Sits for extended periods of time. Answer incoming phone calls and intermittently make outgoing calls. Frequently required to use arms and hands to use personal computer and other office equipment and to reach, handle and hand-carry materials. Occasional high stress due to multi-tasking and demanding customer service environment. Read from text materials, computer monitor, and other sources as required in an office environment.

TempToFT Client Specialist Reports To: Team Manager Purpose: To provide client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients. Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts medical facilities to obtain cultures and UAs on potential clients Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Leader on miscellaneous projects Scanning and faxing all types of documentation to medical facilities Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications and Requirements: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Physical Demands: Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

We're looking for a subject matter expert in ground transportation to support operations on an Air Force base; **Air Force veterans and others with DoD transportation experience are ideal for this role!** Transportation Operations Specialist oversees certification, training, and operations records on our ground transportation and fleet operations. The Transportation Operations Specialist serves as the sole certification authority and Commercial Motor Vehicle Examiner, administering vehicle licensing exams for Air Force personnel. Maintaining and analyzing operator records and dispatch operations is a big part of this role to resolve discrepancies, prepare reports, and use data to improve processes and training gaps. The Transportation Operations Specialist also develops and conducts compliance training on vehicle safety, hazardous materials handling, and transportation operations for PCSI's employees. This role is also called **Training, Validation, Operations Evaluator (TVO-E).** This position is based on Tinker Air Force Base near Oklahoma City, OK. **Typical hours are Monday-Friday 7:00am-4:00pm, with occasional schedule flexibility needed.** **Benefits Include:** + Annual bonus of up to 6%. + 21 days of PTO per year, in addition to all federal holidays. + Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier. + 401k plan with matching on contributions up to 6%. **Who We Are:** PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life's journey is at the heart of what we do. **What You'll Do as Transportation Operations Specialist:** + Serve as Tinker's sole certification authority for commercial drivers in the areas of tractor/trailer combination, bus, and fuel tankers. + Administer written exam and hand-on performance exam to drivers. + Safeguard exam material pertaining to AFI 24-301. + Abide by the AFQTP 24-3-200 operation. + Develop and administer curriculum and testing material pertaining to ground transportation, training, validation, and operations. + Prepare, analyze and validate operations and licensing reports for audit, deficiencies, and compliance. Assist Ground Transportation Manager in their absence and/or with administrative functions. + May be appointed as the Nuclear Certified Equipment program manager for PCSI fleet. + May attend meetings and/or training (both on and off base). + May provide training to PCSI employees (licensing, dispatch, vehicle, and vehicle safety). + Act as Vehicle trainer/non-licensing certifier to licensed PCSI Employees. + Act as Airfield Driving Program Manager and provide flight line training to PCSI Employees. + Conduct briefings to Vehicle Control Officials and customers. + May create, change, or update employee schedules to accommodate testing and training. **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** **What You'll Need:** + High school diploma or GED required. + Minimum of two (2) years prior experience in operation of Class A Vehicles/HazMat required. + Class A Commercial Driver's License with Hazmat endorsement required. + Experience in DoD transportation OR license validation and operations records required, combination of both preferred. + CCAF (Community College of the Air Forces) A.A.S. Transportation degree preferred. **Knowledge, Skills and Abilities:** + Knowledge of PC functions and software. + Proficient in the Online Vehicle Interactive Management System and Management Internal Control Toolkit. + Knowledge of Air Force policy and directives pertaining to licensing, official use, training programs, and forms. + Operation of windows applications, MS Word, MS Excel, and related applications. + Ability to read and interpret testing material. + Ability to conduct training sessions for individuals or groups of employees and provide additional guidance as needed. + Ability to maintain confidentiality in all aspects of the job. + Ability to maintain continual attention to detail in developing and proof-reading testing materials. + Ability to interact and communicate with individuals at all levels of the organization. + Ability to work well under pressure, multi-task and handle multiple priorities **Other Requirements:** + Ability to pass criminal, drug, and driving screening. + Ability to work outside in inclement weather as needed and be exposed to various dirt, debris, and odors. + Ability to work any time or day of the week, including weekends and holidays. + Ability to be on call after hours and handle emergency calls. + Possess a valid driver's license and maintain a good driving record. + If required, ability to obtain and maintain security clearance and base access to assigned site(s). + Must be able to obtain National Agency Check (NAC). **All veterans and/or persons with all types of disabilities are strongly encouraged to apply!** **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Class A Commercial DL **Experience** **Required** + 2 years: Experience in operation of Class A vehicles with hazmat **Preferred** + Military and/or Air Force experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions. At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction. Job Description We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us. Entry-Level Customer Relations Specialist Responsibilities: Learn and master all client product knowledge and be able to answer consumer questions effectively. Present product and service packages to consumers representing our client's brand in a professional and curious manner Qualify consumers for sales promotions and close every sale with confidence Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations. Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction. Qualifications Requirements of the Entry-Level Customer Relations Specialist: Impeccable communication and public speaking abilities Must possess a competitive nature and drive to excel Ability to work in a team-based environment and individually with little or no supervision Ability to overturn objections and utilize negotiation tactics Proven ability to persuade consumers and close sales 6 months-3 years of experience in a customer-facing, sales, or customer service environment Additional Information Growth Opportunity & Benefits We Offer Every Sales Assistant: Individualized training for those with little or no experience Competitive compensation, bonuses, and incentives Virtual networking events Yearly company-paid retreats We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.

START YOUR CAREER WHILE SAVING LIVES Pay: $14.00-$17.00 an hour based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Monday through Friday Hours: 9:00 a.m. to 6:00 p.m. Position: The Custodial Services Specialist is responsible for the performance of Environmental services required in the care of Our Blood Institute facilities. Qualifications: * Several years of hands-on housekeeping experience, preferably in a medical setting * Excellent customer service skills * Must be dependable, responsible, honest, fair and be able to perform under stress * Good communication skills; both oral and written Primary Responsibilities: * Maintain the cleanliness of assigned OBI facilities * Perform Environmental Services, to including but not limited to, cleaning restrooms, Cleaning common areas, dusting offices, and cleaning break rooms * Perform tasks associated with the work order requests as assigned by the supervisor * Emptying waste containers (including bio-hazardous waste) * Operate Housekeeping Equipment (Buffers, Hard Floor & Carpet Machines) * Shampoo carpets and maintain all other floors * Perform all other duties as assigned Click the link below to learn fun facts about working for Our Blood Institute! *********************************************************

Specialist, Care Management ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. Job Summary: Reporting to the Care Management Team Lead, the Care Management Specialist is responsible for assisting Nurse Care Managers and Chronic Disease Managers in coordinating and delivering high-quality care to patients. This role involves patient outreach, support for non-clinical needs, obtaining medical records, administrative support tasks, and ensuring seamless care transitions and optimal patient outcomes. Duties/Responsibilities: Conducts outreach to patients to address non-clinical needs to coordinate care, provide support, and connect with internal resources. Coordinates services such as follow up visits, confirming durable medical equipment (DME) deliveries, confirming home health care services are initiated, coordinate transportation for medical appointments, and other non-clinic needs. Works collaboratively with Nurse Care Managers, Chronic Disease Managers, healthcare providers, and center teams to provide patient support and address non-clinical needs. Maintains accurate and detailed documentation on outreach, interventions, and outcomes including communication with patients, nurse care managers, healthcare providers, and clinic teams. Works collaboratively with the Care Management department to ensure progress toward departmental and organizational goals Provides administrative support to the Nurse Care Manager and Chronic Disease Manager Required Skills/Abilities: Strong organizational skills, excellent communication abilities, proficiency in documentation in EHR systems, and attention to detail. Empathetic, patient-focused, and able to work collaboratively in a team environment. Ability to effectively leverage business and organizational knowledge within and across functional areas Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic Continuous desire to learn and embrace new methods; ability to adapt and be resilient. Self-starter with the ability to think creatively and work effectively Ability to build a relationship and work effectively with various seniorities and diverse populations. Willingness and ability to travel, up to 20% Education and Experience: High school diploma or equivalent required Medical Assistant (MA), Licensed Practical Nurse (LPN), or Certified Nursing Assistant (CNA) certification preferred A minimum of 5 years experience as an MA, LPN or CNA, preferably in care management or acute care facility, community-based clinic, public health department or specialization with the senior population or value based care preferred Proficient PC skills Excellent Customer Service and patient centric problem solving required Fluency in Spanish or other languages spoken by people in the communities we serve is desirable, but not required ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Part-time Description Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database. To be considered for this role, applicants must reside in Oklahoma. JOB RESPONSIBILITIES: Responds to crisis chats/texts and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact. Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts. Gather information about the circumstances that precipitated the call and the caller's specific needs for assistance. Serve as a mandated reporter in cases of suspected abuse. Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model. Maintain confidentiality of all contacts adhering to HeartLine's policies and procedures. Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly. Utilize supervisory consultation for guidance, support, or debriefing as needed. Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. Actively participate in HeartLine's community disaster/emergency response plan. Other duties as assigned. Requirements Education: High school diploma or GED is required. A bachelor's degree in social work, sociology, or a related field is preferred. Experience: AIRS or AAS certification is preferred. Must obtain AIRS or CRS certification within three years of eligibility. At least one year of experience in a contact center, crisis hotline, or information and referral service. An equivalent combination of education and experience may also be considered. Bilingual in English and Spanish is preferred. REQUIRED SKILLS AND ABILITIES: Ability to assess client needs effectively and demonstrate sensitivity to their concerns. Strong verbal and written communication skills. Proficient in Microsoft Office (Outlook required). Experience with client management databases; relational database experience (e.g., Access) is a plus. Self-starter with strong time management skills. Able to thrive in a fast-paced contact center environment. Familiarity with health and human services is highly desirable. Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization. Salary Description $13.00 to $14.00 per hour depending on experience

Oklahoma AgCredit provides loans, leases and financial services to farmers, ranchers and rural businesses and homeowners in 60 of 77 counties in Oklahoma. We are part of the Farm Credit System that supports rural communities and agriculture with reliable and consistent credit. We are headquartered in Edmond, Oklahoma. Learn more at ******************* Summary: The Electronic Services Specialist will provide exceptional customer service and will handle day-to-day online banking and related electronic service functions. Position Responsibilities: Online Banking Administration Sets up new users, verifies user identity for requests and resets passwords for online banking customers Responds to questions from borrowers and branches with login issues by: Troubleshooting issues with the user Communicating resolutions via phone and email Assists with onboarding new ACH originators Provides exceptional online banking customer service to borrowers and branches Administration Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.) Daily review of maintenance and posting reports for online banking Supports supervisor on projects related to electronic services Assists with various electronic services projects and reports Assists with check scanners and troubleshooting Provides exceptional customer service to branch employees Other electronic services duties, as assigned Data Security and Confidentiality Appropriately protects the confidentiality, security, and integrity of the Association's systems and data and clients' data Minimum Qualifications: Associate's degree in business related field preferred but not required in agriculture or business-related field Prior Work Experience: 2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job Knowledge and Skills Required: Familiarity with electronic banking products, services, and regulations Knowledge of ACH rules and regulations preferred or willingness to attend trainings Proficient computer skills - Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies. Experience in Q2 a plus Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers Skill in adapting to changing priorities and responsibilities Oklahoma AgCredit offers a competitive compensation and benefits package, including: Competitive base pay with an incentive plan 401(k) Match 9% Maximum Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days) Excellent medical, Dental, Vision, Life Insurance Flexible Spending and Health Savings Accounts Wellness program activities and rewards Customer-Centric Environment Opportunity to Give Back to Agriculture Oklahoma AgCredit is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information or protected veteran status. Important note: We care about your hiring process and take it seriously. A real person will review your application, meaning response timelines may vary. The interviewing process at Oklahoma AgCredit may include emails, texts, phone calls, and on-site interviews. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

ABOUT US: Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans. At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way. ABOUT YOU: You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work. Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too. VISIT: okcu.org facebook.com/OklahomasCU instagram.com/oklahomascreditunion linkedin.com/company/oklahomascu twitter.com/OklahomasCU youtube.com/user/MyOECU This position is located in our phone center at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105. ESSENTIAL FUNCTIONS: Provide outstanding member service and contribute to overall team effort. Fully understand and actively assist members in using credit union products and services. Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact. Notify co-signers of delinquent accounts according to due dates. Initiate appropriate follow-up action on mail retuned as undeliverable. Prepare correspondence on delinquent accounts that require special handling. Skip-trace accounts according to established practices. Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors. Refer additional products and services as appropriate. Ensure confidentiality regarding member transactions and information. Ensure compliance with all credit union policies and procedures. EDUCATION AND EXPERIENCE: High school diploma or equivalent. Customer service experience. Six months of related experience and/or training; or equivalent combination of education and experience. Multi-lingual capabilities to include Spanish preferred. BENEFITS FOR FULL-TIME EMPLOYEES: Employee medical coverage 90% paid by OKCU Employee dental, vision and life insurance paid by OKCU Tuition reimbursement program BENEFITS FOR ALL ELIGIBLE EMPLOYEES: 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3% Volunteer opportunities to serve the community Gym membership reimbursement Comprehensive training opportunities And much more Oklahoma's Credit Union is an EEO/AAP employer.