Service specialist jobs in Providence, RI - 4,415 jobs

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Key Responsibilities: Answer phone calls and address walk-ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities. Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications: 3+ years demonstrated experience in a fast-paced customer-centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi-task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience. Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays

Mail Services Associate - (260000A0) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join Our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Role Summary OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training. Key Responsibilities Demonstration of flexibility in accepting assignments and taking initiative where needed Operating inserting equipment to ensure output is available in a timely manner Operating inserting equipment to ensure output is accurate and meets client expectations Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements Verify jobs are produced in their entirety by comparing product to reports Breaking down jobs by hand or machine and arranging for distribution of output Arranging for distribution of output to subsequent processing functions or external points Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner Perform standard maintenance on machines to ensure maximum uptime Follow standard operating procedures Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully Maintain a clean work area and safe work area Perform detailed review of input/output data for completeness and accuracy Perform related duties as required Preferred Qualifications Basic knowledge of USPS requirements. Ability to operate various mail service equipment. Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines. Ability to operate computer equipment. Ability to uncover and report errors and correct them before distribution of output. Ability to maintain accurate records. Ability to make periodic reports on the status of work being performed. Ability to work in a team setting. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience. A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience. An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Equal Opportunity / Diversity Statement An Equal Opportunity / Aff… (briefly keep the main statement) … The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************. #J-18808-Ljbffr

A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services. #J-18808-Ljbffr

A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace. #J-18808-Ljbffr

The Cadette Network is currently Hiring Immediately for Team Members to join our network! 5 stores located on Belmont and Lincoln St in Worcester and all 5 locations in Shrewsbury, MA. Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us? Heres whats in it for you: To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks: Hours that work for You Competitive Pay Free Uniforms Career Development and Growth Employee Discounts Training and Ongoing Development Opportunities Referral Bonuses Bonus Potential Healthcare Heres who were looking for: Someone who comes to work with a positive attitude ready to provide an exceptional guest experience A team player who excels in a fun, fast-paced environment while following brand standards as well as safety/sanitation standards Someone with a great attitude who has a desire to learn and is able take feedback from their supervisor and run with it Join us immediately for the Summer and Beyond! Click to Apply or Apply in Restaurant You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running. Our 3,2,1 philosophy is that "With just 3 feet between you and our guest, you have 2 minutes to provide 1 exceptional service experience," George Cadette (Franchisee).

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

About the Company Job Title : Customer Service Representative Worksite : Onsite Duration : 3+ Months About the Role Job Description: Qualifications: Exceptional communication and organizational skills. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. 2+ years of service or relevant experience preferred. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives. Required Skills: Exceptional communication and organizational skills.

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)

Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Essential Job Responsibilities: Daily tasks and responsibilities include, but are not limited to the following: Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction. Provide consistent quality experience in satisfying client demands. Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner. Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process. Handle time-sensitive, confidential materials in accordance with privacy protection policies. Establish operating procedures and quality standards. Adapt to process changes as required by the client. Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy. Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases. Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction. Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations. Other site national support and special projects as needed. Participate in cross-training. QUALIFICATIONS: 2+ years of customer service experience High school diploma or equivalent (GED) Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work with minimal supervision Ability to run a variety of tasks while fostering teamwork Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence "The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

Classification: Non-Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them. Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development. Join our team and build your career with Alsco Uniforms! Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Our full-time employees enjoy: Medical, Dental, Vision, FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Career Advancement Learning & Development Opportunities Inclusive and Diverse Team Environment Benefits may vary for positions covered by a collective bargaining agreement. Essential Functions: - In a courteous and professional manner, respond to customer service needs according to company policy and procedures. - Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests. - Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries. - Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision. - Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork. - Monitor and report competitive activity. - Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision. Additional Functions: - Work with and support other service personnel as required by supervision. Qualifications: - Demonstrate excellence in telephone skills. - Demonstrate excellence in internal/external customer service, sales and relationship building skills. - Good experience and skills in MS Office and basic administrative tasks. - Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player. - Recognize colors, sizes and types of product and count, add and subtract accurately. Education: - High School graduation or similar experience. Travel Requirements: - None. Typical Environmental Conditions: - Offices and service areas of a typical industrial laundry facility, Service Center or depot. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits. Alsco Uniforms is an Equal Employment Opportunity Employer. Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law. Revised: 04/29/2022 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Stipend Opportunity: Compensatory Services Saturday Program - Paraprofessional (SY25-26) Report: Reports to Deputy Director of Programs or their designee Periodically due to unforeseen circumstances, a BPS student does not receive the services that are outlined in their individualized education program (IEP). When this occurs, a district special education team determines if these, and how much of these, services need to be provided to the student. General Description and Goals: Paraprofessionals will assist teachers in providing an innovative, high quality education program designed to meet the needs of the children in the Boston Public Schools. Paraprofessionals will work with compensatory services staff to create an educational environment in which quality and continuity are key factors in educating the students of the Boston Public Schools. Responsibilities * Supports direct instruction to children individually, in small groups, and in classroom settings * Provides assistance with classroom activities. * Prepares instructional materials. * Assists in classroom set up and clean up. * Manages individual and classroom behavior, using prescribed approaches. * Supervises students on field trip activities. * Performs other related duties as requested by the Compensatory Services Team/OSS department designee. Qualifications - Required: * Current BPS employee * Education: High School Diploma or GED. * Forty-eight (48) Credit Hours of College Coursework or an Associate's Degree, or a passing score on one of the two following Formalized Standardized Assessments: ParaPro Assessment (**************************** or WorkKeys Certificate of Proficiency for Teacher Assistants (************************************************* * Minimum of two years experience working with young children. * Current authorization to work in the United States - Candidates must have such authorization by their first day of employment Qualification - Preferred: * Associate's or Bachelor's Degree. * Certification as a teacher or license as a social worker. * BPS values linguistic diversity and believes that candidates who speak another language bring added value to the classroom, school, and district culture and diversity. BPS is particularly interested in candidates who are fluent in one of BPS' official languages:Spanish, Creole (Cape Verdean), Creole (Haitian), Chinese, Vietnamese, Portuguese, & Somali. Terms: BTU, Paraprofessional hourly rate, $37/hour The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.

$23/Hour Advocates is seeking talented, open-minded and empathetic Peer Support professionals to help others in their journeys. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff. Peer Specialists are fully integrated team members who provide individualized services to people receiving services from Advocates Mental Health Division. Peer specialists promote client self determination and decision making through the use of their own recovery stories and lived experience. Peer specialists provide expertise and consultation to the entire team to help create a culture in which each client's point of view and preferences are recognized, understood, respected, honored, validated, and integrated into treatment, rehabilitation and community self-help activities. Are you ready to make a difference? Minimum Education Required High School Diploma/GED Additional Shift Details There is flexibility with the hours. For example, M-Th 9-2 or M-F 10-2. Responsibilities Provide individual and group peer support services. Maintain and distribute current information on community resources related to self-help and recovery. Coordinate and lead informal groups related to peer support, recovery, resiliency, and resources. Advocate for client's preferences in all decision making arenas. Connect and network with other area providers and individuals. Develop professional relationships with area providers and communicate regularly to ensure all services and resources are being fully utilized. Strictly adhere to Certified Peer Specialist Code of Ethics. Qualifications High School Diploma or equivalent degree. Must currently be or have previously been a recipient of the Mental Health Systems Services. Must apply to Certified Peer Specialist training within 6 months of job offer and attend training when scheduled. Excellent communication skills. Must have sensitivity to the needs of the population. Must have excellent interpersonal skills and ability to work as part of a team. Demonstrated understanding of and competence in serving culturally diverse populations. At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.) Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across Europe, the United States, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you passionate about turning technology adoption into measurable business outcomes? Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize? Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win. In this high-impact role, you'll be the trusted advisor who ensures our customers don't just implement our platform-they transform their operations with it. You'll navigate complex organisational landscapes, building relationships from field technicians to C-suite executives, always with one question in mind: "How do we deliver more value?" This isn't a passive monitoring role. You'll be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation. You'll need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue-sometimes in the same conversation. Bring your hustler mentality, your first-principles thinking, and your genuine passion for customer success. This is your opportunity to shape how field service organisations transform, one successful deployment at a time. Where the role is located Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed). What the role offers Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology What you'll bring to the role 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights Be Hungry. Be Humble. Be Honest. And Hustle. Own the customer journey. Drive transformation. Be the reason our customers thrive. #LI-Remote

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Responsibilities Describe the essential job duties. After each, provide an estimate of the percent of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions. • Serves as a patient advocate by communicating with 501c3 organizations as well as any other organizations offering services to patients in need • Counsel patient/family on reimbursement options • Conducts research, manage patient records, and organizes documentation for the purposes of providing patient assistance • Guides patients through enrollment periods through both commercial and government payers as well as nonprofit organizations offering assistance • Collaborates with other members on the Patient Services Team for the purposes of updating patient status' currently in Financial Case Management • Monitor and work with patients approaching Medicare eligibility to ensure appropriate placement in Parts A, B, & D plans as well as supplemental and Gap coverage where necessary • Coordinate and manage all eligible patient referral/enrollment into the Rare Disease Financial Assistance and PAP Program • Act as single point of contact for patients enrolled in the RDCF program to external stakeholders • Maintain communication and interaction with patients and medical providers in order to address issues impeding optimum treatment goals • Research available commercial and government sponsored programs across all 50 states and Puerto Rico. • Provide back-up coverage for other Financial Case Managers • Attend patient meetings and represent the foundation at industry conferences • Travel to sales meetings and meet patients face to face as necessary • Be an on the floor leader • Become the subject matter expert for the group in a particular area (ex - Medicare, healthcare reform, etc) and present this section to new hires during training process • Train Sales, Marketing and Patient Services • Manage Risk Evaluation and Mitigation Strategies (REMS) patients prior to enrolling them into RCDF • Attend regional CMSA conference or national meetings related to all disease states we support Education & Experience Requirements: Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates. Specify which are required and which are preferred. • BS/BA in life sciences/communications is preferred • Minimum of 5 years of prior case management experience (within last 2 years) • Minimum of 3 years of customer service experience Key Skills and Competencies: Describe critical skills needed to successfully perform job, which should be representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patientsand medical professionals. • Ability to multi task, problem solve and work independently • Individual must possess and portray strong emotional resilience • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills • Ability to handle sensitive information • Ability to work in a team environment with excellent communication skills • Presentation skills • Proficient in all MS Programs (MS, Access, Word, Outlook, and PowerPoint) • Customer Service Focus • Adapts to complex situations Other Requirements: List any other job requirements, including domestic travel, international travel, driver's license, physical abilities required, etc. • Valid driver's license Additional Information All your information will be kept confidential according to EEO guidelines.

Department Vibes And Verbs Employment Type Full Time Location Boston, MA Workplace type Onsite Compensation $60,000 - $67,000 / year Key Responsibilities Skills, Knowledge and Expertise Benefits About Hustle Notice Biz We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.