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Service specialist jobs in Rhode Island - 488 jobs

  • Operations Specialist (Providence Place R167)

    Apple 4.8company rating

    Service specialist job in Providence, RI

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience. **Description** Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes. Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience. Use communication and training resources to keep up to date with inventory process changes. Perform demo and restocking tasks to support technology and merchandising priorities. Support the Operations Lead with the implementation and maintenance of Apple preservation standards. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. **Minimum Qualifications** You should: * Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. * Be able to lift and carry product to various locations within and nearby the store. **Preferred Qualifications** You can: Focus on the customer experience, with an emphasis on serving both the internal and external customer. Be a self-starter who is detail-oriented and organized. Prioritize workload and meet deadlines in a fast-paced environment. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple's core values. Be curious and open to learning from others and helping each other grow. ### Place of Work On-site ### Requisition ID Retail2 ### Job Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (********************************************************************************************** ### Application Link *********************************
    $75k-110k yearly est. 1d ago
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  • Sr. Customer Service Representative

    Henderson Roofing

    Service specialist job in Cranston, RI

    Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Key Responsibilities: Answer phone calls and address walk-ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities. Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications: 3+ years demonstrated experience in a fast-paced customer-centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi-task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience. Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
    $24-26 hourly 3d ago
  • Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Service specialist job in Providence, RI

    Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
    $69k-99k yearly est. 6d ago
  • Client Success Renewals Specialist

    Norstella

    Service specialist job in Providence, RI

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 30d ago
  • Peer Specialist Community Support Services $2,000 retention bonus

    Care New England 4.4company rating

    Service specialist job in Rhode Island

    is eligible for a $2,000 retention bonus. The Providence Center Peer Specialist Community Support Services provides peer support services, serves as a consumer advocate, provides consumers with written and experiential information and resources to promote recovery. The Peer Specialist Community Support Services will perform a wide range of tasks which will assist consumers in regaining control over their own lives and over their recovery process. They will coordinate with multidisciplinary Integrated Health Home treatment teams to identify, support, assess and address consumer s barriers to achieving goals and objectives. Duties and Responsibilities: As a member of the Peer Specialist team, the Peer Specialist will mentor and provide Recovery based coaching for SPMI clients to assist the client in pursuing his/her individual health and wellness journey. Provides individualized health coaching to clients in obtaining their health objectives. Support in managing their mental and physical health. Supports clients in learning how to make good choices for themselves. Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients. Co-facilitates groups/classes to support improved health outcomes for SPMI clients Works closely with TPC teams to engage clients in appropriate services and resources and assist with coordination of care. Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healthcare registry, involvement and engagement with wellness services and engagement with primary care. Completes all tracking and reporting requirements for outcomes and evaluation Maintains appropriate professional standards and provides appropriate follow-up for consumers. Provides self-help recovery services (WRAP, Pathways to Recovery) and other peer wellness services Coordinates with TPC teams to expand the reach of wellness/health focused peer specialist services. Other duties may be assigned. Requirements: High School diploma or GED required. Associates Degree or higher preferred. RI State certified Recovery Coach or plan to complete this within first year. Understanding of community resources and recovery oriented systems of care model. Knowledge of basic crisis intervention, motivational interviewing, and some case management techniques required. Ability to act as an advocate for the needs of the parent is required. Candidate must demonstrate an understanding of, and belief in, the SUD recovery process. Minimum of 2 years established recovery time. Positive communication skills. Must be 21 years old or older. Bilingual Spanish preferred. Must have valid driver's license, registration, current inspection and insured automobile. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $38k-57k yearly est. 60d+ ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service specialist job in Providence, RI

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 13d ago
  • Client Specialist, Garden City

    Knitwell Group

    Service specialist job in Cranston, RI

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00262 Cranston, RI-Cranston,RI 02920Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $40k-68k yearly est. Auto-Apply 17d ago
  • Customer Service Advisor - Warwick

    Scrub-A-Dub Auto Wash Centers

    Service specialist job in Warwick, RI

    Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to join our Warwick team. A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships We're looking for long term employees who want to make valuable contributions and move up in our company. Responsibilities and Duties 1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! 2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently. 3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot, taking out the trash, and cleaning the carwash tunnel. 4.) Safety: follow all CDC recommended guidelines and ensure a safe environment for customers and fellow team members. Requirements Qualifications and Skills Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors. The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate. Benefits Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free car washes for your personal vehicle Growth potential at a fast growing company 529 College Savings Plan Scholarships and reimbursement for college or vocational training
    $18-22 hourly 60d+ ago
  • Customer Service Specialist

    Dorcas International 3.6company rating

    Service specialist job in Providence, RI

    Empower Immigrant Communities at Dorcas International Customer Service Specialist - Do you enjoy greeting people from multicultural background and multitasking? If so, perhaps Dorcas International is the place for you. At Dorcas International Institute of Rhode Island, we pride ourselves on creating a welcoming and inclusive environment for all. Our dedicated team of professionals has been empowering vulnerable populations for over 100 years, providing a wide range of wraparound services to help individuals overcome educational, cultural, economic, and language barriers. As a non-profit 501(c)(3), we offer adult education, language learning, job training, employment services, citizenship and immigration services, and more. The Customer Service Specialist attends to clients, community members and visitors, and deals with inquiries on the phone and face-to-face. They are responsible for aiding clients by offering up-to-date information about all agency services in a professional manner. The Customer Service Specialist also maintains a welcoming and organized environment while providing administrative support to programs. The candidate should have the following: Minimum of a High School degree or equivalent experience Two years minimum prior experience working with the public in a customer service capacity Proficient bilingual skills in Spanish/English Knowledge of customer service principles and practices Strong technical skills including keyboard and switchboard Cross-cultural sensitivity and competency Excellent interpersonal and communicative skills Anticipate, understand, and respond to the needs of clients to meet or exceed their expectations Knowledge of computers and software applications including Microsoft Office Suite Why should you apply? A range of professional development opportunities Comprehensive health & dental benefits Paid time off, including vacation, sick days, personal leave, and 13 paid holidays 403(b) retirement plan with employer contributions and life insurance Full-Time position (37.5 hours per week) Hourly rate of $19.00
    $19 hourly 33d ago
  • Customer Resolution Team Specialist

    Apidel Technologies 4.1company rating

    Service specialist job in Cumberland, RI

    Job Description Reporting to the Lead Supervisor of the Contact Center, the Customer Resolution Specialist oversees stakeholder and executive relationships by providing responses to escalated customer complaints and other issues sent to the Regulators and Executives. The Specialist will ensure the department maximizes tracking, performance, and responses associated with complaints to lower the risk for customer dissatisfaction and reputational impact in Rhode Island. The Specialist will aid in proactive communications to key stakeholders internally and externally. This role is expected to provide organized tracking expertise as well as build internal and external relationships to deliver on process and performance improvements. Job Responsibilities Create, manage, and maintain complaints reporting to both internal stakeholders and regulatory agencies. Deliver user-friendly reporting solutions that will drive accuracy and standardization. Maintain a process of proactive communication to customers and internal stakeholders on receipt of complaint, expected response time, and final resolution as required. Provide analysis on root cause issues, support initiatives and process improvements. Assist in creating and building Standard Operating Procedures and training plan to ensure sustainability and control compliance. Support and attend regulatory discussions as required. Develop and maintain relationships with internal stakeholders and RI regulatory external stakeholders. Investigate, analyze, resolve, and respond to escalated complaints filed by internal and external customers, Stakeholders, Executives, state and local government officials, commissions, regulators, elected officials, Media, Small Claims and Better Business Bureau. Promote and implement procedural best practice through structured quality assurance within the team to ensure all working practices are compliant with Rhode Island Energy policies and regulatory requirements. Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Education/Experience A Bachelor\'s degree in business or related field A minimum of 3 years experience in an aicable role A demonstrated ability to lead and manage cross-functional teams/projects, absorb information, develop creative/practical business solutions, and achieve desired results in a highly technical, operational environment is required. Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results. Preferred Qualifications Possesses knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general practices and how to ay them effectively Knowledge and understanding of customer systems within a regulated environment Exposure to Rhode Island regulatory requirements Capability Requirements Understanding Others: When dealing with internal / external diverse stakeholders understanding what someone is saying or feeling, even if person is not clear, and can accurately predict how someone may respond Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations of the tracking needs, and helping with root cause analysis
    $34k-41k yearly est. 12d ago
  • Officer - Customer Service - Full Time

    Casino and

    Service specialist job in Tiverton, RI

    Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Customer Service Officer - To assist Guests and maintain a safe environment for Guests and Employees. Responsibilities to include but not limited to: Strategically assigned throughout the facility to deter incidents and remain accessible to guests. Assist guests by providing information and services or directing guests to the appropriate source for assistance. Provide security for special events, fights, parties, employee events, and tournaments. Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests. Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees. Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption. Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT). When appropriate, detain and restrain persons that have or are about to commit a crime or present danger. When appropriate, eject persons who are in violation of company policies and/or procedures. Any other duties that are reasonably assigned by management. Qualifications: Previous work experience as a security officer or guard. Knowledge of legal guidelines for area security and public safety. Excellent surveillance and observation skills. Able to interact professionally with guests High School diploma is required. License Requirements: Serve Safe Certified. Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them. Rhode Island Pistol Permit Physical/Mental Requirements: Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop Constantly use manual dexterity, following directions, adhere to detail Frequently use eye/hand coordination Working Conditions: Exposed to noise, smoke and odors. Environment may be hot, cold, wet, humid, or loud for long periods of time. Working with others as well as independently. What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Target Hourly Range: ($18.00) Bally's Tiverton Casino Resort: About | LinkedIn ****************************** ( Right Click to open ) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!
    $18 hourly 60d+ ago
  • Officer - Customer Service - Full Time

    Bally's Corporation 4.0company rating

    Service specialist job in Tiverton, RI

    Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Customer Service Officer - To assist Guests and maintain a safe environment for Guests and Employees. Responsibilities to include but not limited to: * Strategically assigned throughout the facility to deter incidents and remain accessible to guests. * Assist guests by providing information and services or directing guests to the appropriate source for assistance. * Provide security for special events, fights, parties, employee events, and tournaments. * Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests. * Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees. * Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption. * Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT). * When appropriate, detain and restrain persons that have or are about to commit a crime or present danger. * When appropriate, eject persons who are in violation of company policies and/or procedures. * Any other duties that are reasonably assigned by management. Qualifications: * Previous work experience as a security officer or guard. * Knowledge of legal guidelines for area security and public safety. * Excellent surveillance and observation skills. * Able to interact professionally with guests * High School diploma is required. License Requirements: * Serve Safe Certified. * Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them. * Rhode Island Pistol Permit Physical/Mental Requirements: * Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop * Constantly use manual dexterity, following directions, adhere to detail * Frequently use eye/hand coordination Working Conditions: * Exposed to noise, smoke and odors. * Environment may be hot, cold, wet, humid, or loud for long periods of time. * Working with others as well as independently. What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts Target Hourly Range: ($18.00) Bally's Tiverton Casino Resort: About | LinkedIn ****************************** (Right Click to open) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!
    $18 hourly 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service specialist job in Providence, RI

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-34k yearly est. 3d ago
  • People Operations Specialist

    Highbar Physical Therapy

    Service specialist job in Providence, RI

    Job DescriptionHighbar Physical Therapy is Hiring! Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients. We're Hiring a People Operations Specialist! The People Operations Specialist (Leave Management Focus) supports the full employee lifecycle while serving as the primary owner of leave administration and related employee support processes. This role provides People Operations support across benefits administration, leave management, compliance coordination, and employee lifecycle processes, while holding deeper responsibility and expertise in leave management and accommodations. The role balances hands-on employee support with operational execution and works closely with the People Operations Team to ensure consistent, compliant, and people-centered practices as the organization continues to grow. Responsibilities:Leave Management, Accommodations & Employment Documentation Serve as the primary administrator for all employee leave programs, including FMLA, applicable state leave programs, and ADA-related accommodations Manage the full leave lifecycle, including documentation, vendor coordination, employee and manager guidance, and return-to-work processes Draft and issue employment-related correspondence such as leave of absence letters, accommodation confirmations, and letters outlining employee status or role changes Maintain accurate records and ensure timely, clear, and consistent communication related to leave and employment documentation People Operations & Lifecycle Support Support core employee lifecycle processes, including onboarding, offboarding, job or status changes, and related HRIS updates Provide operational support across People Operations workflows, including payroll support, system transactions, and cross-functional coordination Assist with people-related integrations, transitions, and process alignment as the organization grows Operational Partnership & Continuous Improvement High school diploma or GED required Associate degree in Human Resources, Business Administration, or a related field preferred 2 to 5 years of experience in Human Resources or People Operations, including direct responsibility for administering employee leaves (FMLA, state leave programs, and accommodations) Experience managing the full leave lifecycle, including documentation, coordination, and return-to-work processes Experience supporting or administering HRIS platforms and maintaining accurate employee data Working knowledge of employment practices and HR compliance requirements Required Skills and Characteristics: Strong attention to detail and ability to manage sensitive, confidential information with discretion Sound judgment and comfort navigating complex, process-driven work independently Ability to manage multiple priorities while maintaining accuracy and responsiveness Clear, professional written and verbal communication skills Collaborative mindset with the ability to partner effectively with managers and cross-functional teams Education and Experience: High school diploma or GED required Associate degree in Human Resources, Business Administration, or a related field preferred 2 to 5 years of experience in Human Resources or People Operations, including direct responsibility for administering employee leaves (FMLA, state leave programs, and accommodations) Experience managing the full leave lifecycle, including documentation, coordination, and return-to-work processes Experience supporting or administering HRIS platforms and maintaining accurate employee data Working knowledge of employment practices and HR compliance requirements Compensation Package We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; exclusive H-Shares; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more. Take the next step in your career with Highbar Physical Therapy - Apply today! More About Us:We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals. Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
    $54k-86k yearly est. 9d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Service specialist job in Providence, RI

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 2d ago
  • Professional Services Veterinarian Boston MA

    Idexx Laboratories, Inc. 4.8company rating

    Service specialist job in Providence, RI

    Professional Services Veterinarian As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. Position can be based in Boston, MA or Providence, RI In this role you will: * Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. * Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. * Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. * Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. * Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. * Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. * Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. * Adhere to and model the IDEXX Purpose & Guiding Principles. * Perform other duties as assigned. What you will need to succeed: * DVM degree or equivalent. * Advanced degree or board certification preferred. * Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice * Licensed to practice in at least one state a plus. * Solid knowledge of current topics and issues in clinical veterinary medicine. * Strong business acumen, including specific knowledge of products and services sold. * Seasoned business and medical professional. * Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. * Strong facilitator, able to resolve conflict through mutual understanding and respect. * Excellent customer service and business relationship-building skills required. * Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. * Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. * High integrity and honesty to keep commitments to Employees, Customers, and the Company. * Goal oriented, with drive, initiative and passion for business and team excellence. * Ability to organize and prioritize. * Have a service-oriented attitude. * Computer proficiency in Microsoft PowerPoint, Excel, and Word * Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) * Company vehicle provided * Hold a valid driver's license * Extended hours may be required. * Position can be based in Boston, MA or Providence, RI What you can expect from us: * Annual Salary $140,000-160,000 based on experience * Opportunity for annual cash bonus * Health / Dental / Vision Benefits Day-One * 5% matching 401k * Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE
    $26k-36k yearly est. Auto-Apply 60d+ ago
  • Call Center Specialist

    Manufacturing Inc. 3.8company rating

    Service specialist job in Providence, RI

    Job Description We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. What's In It For You Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty. Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management. Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success. Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement. Responsibilities Include Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions. Managing and resolving complex customer complaints and inquiries with patience and diplomacy. Documenting all interactions and transactions accurately in the customer relationship management (CRM) system. Maintaining a high level of product and service knowledge to provide accurate information. Following established communication procedures, guidelines, and policies. Skills and Qualifications High school diploma or equivalent. Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with standard office software (e.g., Microsoft Office Suite). Ability to sit for extended periods and manage high call volumes efficiently. Experience with a major CRM system (e.g., Salesforce, Zendesk). Associate's or Bachelor's degree a definite plus! Compensation and Benefits Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $19 hourly 28d ago
  • Operations Specialist - Patient Info Desk Associate

    Kent Hospital 4.6company rating

    Service specialist job in Warwick, RI

    We are seeking an Operations Specialist (Patient Info Desk Associate) to join our team. The primary responsibility of this role is to provide exceptional customer service and support to patients at the information desk located in the main lobby. The Operations Specialist will handle inquiries, provide accurate information, and assist with various administrative tasks to ensure smooth operations at the patient information desk. Qualifications: - High school diploma or equivalent required - Proven experience in a customer service or administrative role - Excellent communication and interpersonal skills - Strong attention to detail and organizational abilities - Proficiency in basic computer skills and software applications - Ability to handle confidential information with discretion Responsibilities: - Greet and assist patients in a professional and friendly manner at the information desk - Respond to inquiries and provide accurate information regarding hospital services, policies, and procedures - Handle incoming calls and route them to the appropriate department or individual - Maintain a clean and organized workspace at the information desk - Assist with administrative tasks such as data entry, filing, and scheduling appointments - Collaborate with other staff members to ensure efficient and effective operations at the patient information desk Additional Requirements: - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Willingness to adapt to changing priorities and procedures - Strong problem-solving skills and ability to address patient needs promptly - Flexibility to work shifts, including weekends and holidays Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $50k-69k yearly est. 13d ago
  • Member Service Specialist-7741

    Youfit 3.4company rating

    Service specialist job in North Providence, RI

    Your purpose As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members, answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team. Compensation At YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses. What You'll Do Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment. Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts. Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed. Handle account management and billing by assisting members with account updates, payment processing, and past-due balances. Support retention efforts by engaging with members considering cancellations and offering solutions to retain them. Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy. Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines. Perform opening and closing duties by following established procedures to prepare the facility for members. Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed. Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options. What We're Looking For Must be at least 18 years of age. Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored. Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed. Strong customer service skills with the ability to engage positively with members, guests, and prospects. Ability to multitask and stay organized in a fast-paced environment. Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures. Ability to enforce gym policies professionally and resolve member concerns effectively. Basic computer skills for processing check-ins, updating accounts, and managing member interactions. A team-oriented mindset with a proactive approach to problem-solving and service excellence. Physical Demands This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds. Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE ! Have we proved YOU matter yet? Apply Today! YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
    $20k-27k yearly est. 10d ago
  • Peer Specialist Community Support Services $2,000 retention bonus

    Care New England Health System 4.4company rating

    Service specialist job in Providence, RI

    is eligible for a $2,000 retention bonus. The Providence Center Peer Specialist Community Support Services provides peer support services, serves as a consumer advocate, provides consumers with written and experiential information and resources to promote recovery. The Peer Specialist Community Support Services will perform a wide range of tasks which will assist consumers in regaining control over their own lives and over their recovery process. They will coordinate with multidisciplinary Integrated Health Home treatment teams to identify, support, assess and address consumers barriers to achieving goals and objectives. Duties and Responsibilities: As a member of the Peer Specialist team, the Peer Specialist will mentor and provide Recovery based coaching for SPMI clients to assist the client in pursuing his/her individual health and wellness journey. Provides individualized health coaching to clients in obtaining their health objectives. Support in managing their mental and physical health. Supports clients in learning how to make good choices for themselves. Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients. Co-facilitates groups/classes to support improved health outcomes for SPMI clients Works closely with TPC teams to engage clients in appropriate services and resources and assist with coordination of care. Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healthcare registry, involvement and engagement with wellness services and engagement with primary care. Completes all tracking and reporting requirements for outcomes and evaluation Maintains appropriate professional standards and provides appropriate follow-up for consumers. Provides self-help recovery services (WRAP, Pathways to Recovery) and other peer wellness services Coordinates with TPC teams to expand the reach of wellness/health focused peer specialist services. Other duties may be assigned. Requirements: High School diploma or GED required. Associates Degree or higher preferred. RI State certified Recovery Coach or plan to complete this within first year. Understanding of community resources and recovery oriented systems of care model. Knowledge of basic crisis intervention, motivational interviewing, and some case management techniques required. Ability to act as an advocate for the needs of the parent is required. Candidate must demonstrate an understanding of, and belief in, the SUD recovery process. Minimum of 2 years established recovery time. Positive communication skills. Must be 21 years old or older. Bilingual Spanish preferred. Must have valid driver's license, registration, current inspection and insured automobile. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $38k-57k yearly est. 60d+ ago

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