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Service specialist jobs in Rochester, NY - 551 jobs

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  • Customer Service Representative

    Ashley | The Wellsville Group

    Service specialist job in Batavia, NY

    We're seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you'll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact. What You'll Do As a Customer Service Representative, you'll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include: Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence. Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation. Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions. Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized. Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations. Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done. Who We're Looking For This role is ideal for someone who: Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities. Thrives on Interaction: You're energized by connecting with people, educating customers, and finding solutions even when things go wrong. Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation. Brings Ideas: You're not afraid to suggest improvements or point out where we can do better, always with a focus on solutions. Handles Fast-Paced Chaos: You're comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all. Why You'll Love Working With Us Competitive Pay: Start at $17.00 per hour with opportunities to grow. Flexible Schedule: Tuesday - Saturday 9AM - 5PM Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together. Growth Opportunities: With 20 stores across three states, we're a growing company with paths for career advancement. Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need. Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction. Ready to Join Us? If you're ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let's create exceptional experiences together. Compensation details: 17 Yearly Salary PI804fa3***********0-39506427
    $17 hourly 1d ago
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  • Client Service Representative I- Mailroom

    Canon, Inc. 4.6company rating

    Service specialist job in Rochester, NY

    About our Company - p { font-size: 18 px; } Canon U.S. A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately Client Service, Representative, Mailroom, Service, Manufacturing, Retail
    $39k-47k yearly est. 2d ago
  • Client Service Associate

    Alphabe Insight Inc.

    Service specialist job in Rochester, NY

    Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage. Job Description We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction. The Client Service Associate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks. Responsibilities Serve as a primary point of contact for client inquiries and requests Maintain accurate client records and documentation Coordinate internal processes to ensure timely and efficient service delivery Assist with scheduling, follow-ups, and client communications Support operational workflows and ensure compliance with company standards Identify client needs and escalate matters when appropriate Contribute to a positive and professional client experience Qualifications Additional Information Competitive salary ($45,000 - $49,000) Growth and advancement opportunities Structured training and ongoing professional development Supportive and collaborative work environment Stable full-time position with long-term career potential
    $45k-49k yearly 2d ago
  • HSE Rep/Procurment

    ALS Limited 4.5company rating

    Service specialist job in Rochester, NY

    At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Imagine your future with us! At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world. About the role: The HSE Coordinator will be responsible for implementing the local HSE program/s and assist with data entry work. Ensure that all tasks are performed on time, as required by the HSE Accountability Matrix and the HSE Monthly/Annual Assignments List. Deliver Induction training to new employee/new function employee on their first day at ALS or as per Training Matrix requirements. Deliver monthly HSE training to all employees as per Training Matrix requirements and pre-made training materials. Deliver one TBT per week, and no more than two per week. Maintain Training Matrix 100% accurate at all times. Provide requested documentation of HSE Flash Audits within 24 hours or within the requested time frame, and assist with ALS corporate audits. Lead and maintain record keeping of JHSEC Meetings. Maintain Safety Data Sheets (SDS) current. Conduct weekly inspections of hazardous wastes, and monthly inspections of fire extinguishers, emergency lighting, exit signs, spill response kits, and First Aid kits. Conduct and/or assist Lab Manager with Quarterly Inspections, including safety showers and eyewash stations. Develop and submit U.S. EPCRA Report 311/312. Assist the HSE Manager to develop and maintain tools to implement the HSE Foundation Standards. Tools may include: Emergency Response Plan (ERP), Disaster Management Plan (DMP), Chemical Hygiene Plan (CHP), Risk Assessments (RAs), Job Hazard Safety Assessment (JHSAs), Chemical Inventory, Site Hazardous Waste Management Plan, and Site LOTO Management Plan. Upload and maintain current records of internal and external inspections, fire drills, RAs, JHSAs, licenses, First Aiders, pre-qualified contractors, incident reports, investigations, and root cause analyses. Assist the HSE Manager to develop, implement and maintain site specific Risk Assessments for manual handling at individual workstations (e.g. safety cans, lift assist devices, connections to equipment, and integration into SOPs and additional training). Conduct incident investigations, root cause analyses and work with Lab Manager and Regional HSE Manager to find and implement corrective actions within the prescribed amount of time included in the Incident Report database. Process employees' Hazard Concerns, work with Lab Manager and Regional Manager to find and implement corrective actions within the prescribed amount of time included in the Incident Report database. Maintain the HSE Board. Be fully familiar with all HSE policies applicable to the site. Attend HSE meetings, train the trainer, and internal and external training sessions. Collect, store, and label any hazardous waste generated in compliance with the ALS policy. Assist the HSE Manager as requested. Answer phones and assist customers as needed Receive, open and tray up all samples received each day. Compile, sort and verify the accuracy of data before it is entered. Assist other departments including Customer Service and Sample Receipt Enter data received from customers accurately into company database. Other duties as assigned. About you: Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site. Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during day to day operations to create a zero-injury work environment. Participate in and support HSE initiatives, as required by ALS leadership. Understand and use HSE precautions (such as but not limited to fume hoods and PPE) while working with chemicals and samples of unknown hazard. Ensure the health and safety of staff, contractors, and/or visitors by providing appropriate leadership, due diligence, resources, training, and enforcement for all individuals onsite. Perform/teach annual ALS Hazardous Waste Management training course. Ensure that resources are available for proper handling, storage, and disposal of hazardous waste. Ensure that hazardous waste generated by the laboratory in accordance with applicable Federal, State, and local regulations is properly handled. May be required to take external training courses in order to sign hazardous waste manifests to ship hazardous waste. Proficient verbal and written communication skills. Excellent organizational skills and attention to detail. Computer skills, specifically Microsoft Office. Proficient computer skills, specifically Microsoft Office. Must be able to initiate corrective action without prompting and assist co-workers whenever necessary in order to meet deadlines. Must be able to effectively perform duties under pressures arising from large sample volumes and short turn-around times. Must be able to work independently with minimal supervision. Ability to multi-task. Ability to use (or learn to use) Laboratory Information Management System. Required Qualifications: High school diploma/GED is required. 0-1 years of HSE experience is preferred. Health & Safety Program Certifications is preferred. Other Requirements: Routinely lift and/or move up to 50 pounds and occasionally lift and/or move heavier loads with assistance. Must be able to stand, bend, push, pull, stoop and crouch up to 50% of the time while performing the duties of this position. Must be able to work on computer while sitting for up to 8 hours per day. Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
    $42k-49k yearly est. 2d ago
  • Customer Service Representative $ 17.25 - 17.75/hr

    Adecco 4.3company rating

    Service specialist job in Geneseo, NY

    AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY! Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income! Shift: Monday - Friday (Days) Must work one evening (until 9 PM) per week. Position Type: DIRECT HIRE (Benefits start Day 1) Pay: $17.25 - $17.75 Health + Welfare stipend adds an additional $4.23-$4.93/hour Location: Geneseo, NY Responsibilities Do inbound and outbound calls and assist customers with questions, and issues Discuss payment options and negotiate arrangements Handle emails with a helpful, can-do attitude Troubleshoot problems and find fast, friendly solutions Document all customer interactions clearly and accurately in the system Follow call scripts and document interactions Represent the company with professionalism and positivity-every time Experience Diploma or GED required; extra education gets you noticed. Excellent communicator who thrives on persuasion and problem-solving. Comfortable juggling multiple systems while keeping customers engaged. Hungry to learn, hit targets, and grow your career. Strong communication, typing, and organizational skills Familiarity with standard office systems and procedures Ability to report to work, in-office, in Geneseo, NY Benefits: Competitive benefit options, including medical, dental, vision, and 401(k) Click APPLY NOW to receive a phone call! Pay Details: $17.25 to $17.75 per hour Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $17.3-17.8 hourly 7d ago
  • Customer Service Liaison - Residential Construction

    Comfort Windows 3.2company rating

    Service specialist job in Rochester, NY

    Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred. Responsibilities will include: Receive and address customer calls for product and installation service needs Schedule service technicians Ordering, checking in, and tracking inventory of service parts and materials Assist in the scheduling and ordering of new products Organize and maintain racks in service office for service parts Have service parts and materials organized and ready for each job as scheduled Other office duties as assigned by management Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish. Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $37k-44k yearly est. Auto-Apply 60d+ ago
  • Civic Engagement and Navigation Specialist

    Urban League of Rochester Ny Inc. 4.0company rating

    Service specialist job in Rochester, NY

    Requirements Requires an equivalent combination of education and experience in health equity and civic/community engagement content. College degree preferred. Knowledgeable of resources available within the Rochester community. Ability to advocate/address issues of equity and work to ensure inclusion. Sensitivity and understanding of specific barriers which may lead to a lack of access and engagement. Some experience supporting the implementation of programs, trainings, and initiatives Must adhere to ULR's non-discrimination policies. Ability to effectively interact with co-workers, partners, and clients with diverse ethnic backgrounds, religious views, cultural experiences, lifestyles, and sexual orientations and to treat each individual with respect and dignity. Ability to work evenings and weekends when needed. Be proficient in Microsoft Office Suite and online resources and social media platforms Highly organized with attention to detail and timeliness in completing tasks Knowledgeable of research and best practices in equity and belonging Familiar with the grant process and can provide creative and innovative ideas Confidence in public speaking and presentation skills Ability to engage with diverse staff, engender trust, collaboration, and partnership Strong interpersonal skills; able to quickly establish credibility to develop and manage productive relationships with internal and external individuals and agencies Ability to manage the needs of multiple leaders and projects, and move quickly from one to another Ability to remain solution-focused and productive when working with various groups Ability to maintain accurate records and necessary paperwork Ability to provide support and training to other staff The Urban League of Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, ability, age, or veteran status. Salary Description $21 to $24 an hour
    $21-24 hourly 3d ago
  • Destination Services Consultant

    Dwellworks Brand 4.1company rating

    Service specialist job in Rochester, NY

    About Opportunity Do you love helping others, know your local area well, and have a passion for making people feel welcome? You might be the perfect fit for our network of Relocation Consultants! Dwellworks is currently seeking friendly, resourceful, and detail-oriented individuals to support relocating employees and their families. This flexible, independent contractor role allows you to work on your own schedule while making a meaningful impact in your community. What You'll Do As a Relocation Consultant, also known as a Destination Services Consultant, you'll be the local expert and friendly face who helps individuals and families transition smoothly into a new home and city. No two days are ever quite the same! You'll provide support with: Area tours and community orientation Guidance on local schools and neighborhoods Rental Home-finding assistance Help setting up utilities and essential services like acquiring a driver's license and setting up a bank account Sharing your local knowledge to ease their settling-in process We'd love to hear from you if you have: Strong administrative and organizational skills Experience using Microsoft Office (Outlook, Word) and mobile apps Confidence using the internet for research and navigation A clean and valid driver's license A positive, solutions-focused mindset and professional attitude Willingness to travel to surrounding areas Why Join Us? Flexible, project-based work that fits your schedule Meet new people and represent your community with pride Make a real difference for families experiencing a big life transition Be part of a supportive, global network Is This the Right Fit for You? If you're organized, people-oriented, and eager to help others, we'd love to consider you for this role. Please note this opportunity doesn't pair well with full-time commitments Want to Lean More? Check out our website for more information on the role: ***************************************************************************
    $53k-85k yearly est. 60d+ ago
  • Building Service Specialist

    Stjohnsliving

    Service specialist job in Rochester, NY

    St. John's is leading and inspiring a shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John's home. Position Summary: Responsible for maintaining all aspects of the facility at St. John's Meadows and Brickstone including routine service and preventative maintenance, seasonal changes and repairs on building equipment, electrical and plumbing repairs, and new resident courtesy service. Qualifications & Education Required: Must be H.V.A.C. certified High School Diploma or equivalent certificate of completion Three to five years' experience in construction/building trades, facility maintenance, refinishing and remodeling Good skills with hand tools and power tools Valid NYS driver's license Knowledge of principles and processes for providing customer and personal services Willingness to embrace and exemplify St. John's Brand Characteristics Core Organizational Competencies: St. John's Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor. Position Competencies: Displays sense of urgency Works well under pressure Passes on information to co-workers with clarity Speedy and timely decision maker, ambitious and driven Keeps silent when others express themselves Adheres to guidelines and established procedures easily Enjoys being around people who are different Adapts appropriately to cultural differences Considers downstream consequences Shows self-discipline in all areas Focus remains in priorities Position Responsibilities: Perform general maintenance duties, such as mechanical, electrical, plumbing, HVAC and appliance repairs Perform routine preventative maintenance on HVAC equipment, lighting, water conditioning systems and other equipment as scheduled Perform courtesy service for new residents (i.e. hanging pictures, set up electronic equipment, installing additional lighting and other fixtures, set up television, etc.) Perform pool maintenance and requirements mandated by the DOH Pool Operation Management Certificate a plus Take trash/recyclables from the Trash/Recycle Rooms to the pick-up areas daily Escort/assist contractors with periodic inspections and maintenance Set-up and break down of furniture and other equipment for scheduled activities and programs Order parts and materials, inventory control Maintain all tools, equipment, vehicles and supplies in proper condition Attend in-service training and education sessions, as assigned Perform specific work duties and responsibilities as assigned by Manager Physical Requirements: Walking, running, lifting (as much as 50 lbs.), pushing (as much as 125 lbs.), climbing stairs. Exposure to Conditions: May be exposed to infectious diseases. Exposed to physical aggression
    $42k-80k yearly est. Auto-Apply 8d ago
  • Senior Client Service Specialist

    Nbtbancorp

    Service specialist job in Rochester, NY

    Pension experience with 5500s and testing preferred. Deliver client service for daily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction.Education and Experience: Associate's degree and four (4) years' Client Service experience or equivalent combination of education and experience ASPAA Qualified 401(k) Administrator (QKA) preferred Skills and Abilities: Ability to read and interpret documents such as procedure manuals and technical procedures. Ability to write routine correspondence. Ability to speak effectively with both internal and external contacts. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have knowledge of Microsoft Office applications, and the ability to develop software skills provided by internal training within a reasonable time as determined by the Manager. Tasks Performed: 35% Work with major accounts and high- profile clients using your discretion to determine how specific situations should be addressed to ensure client expectations are appropriately met. Ensure plans are administered in compliance with plan provisions, current pension laws and regulations. Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with Clients, Plan Sponsors and Advisors. 20% Ability to discuss the compliance testing process, testing results and all required government filings; including consulting with clients/advisors on plan design options to meet the desired retirement plan benefit outcomes. Be a resource for other team members on complex research items. 20% Assist Team Leads in the development of processes and implementation of best practices to ensure compliance to EPIC RPS standards of service. 15% Demonstrate knowledge of available EPIC RPS custody solutions and trading methods. Be able to train these to Client Service Specialists and other EPIC RPS team members as needed. Effectively communicate with all operational teams to ensure that recordkeeping items are maintained for all assigned plans. 5% Monitor and manage client requests, and internal reports for required task completion. 5% Perform other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance: Supporting your growing family. Tuition Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP): Access to support and resources. Pet Insurance: For all your furry friends. Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
    $71k-117k yearly est. Auto-Apply 7d ago
  • Neuroscience Hospital Specialist - Rochester, NY

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Service specialist job in Rochester, NY

    Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience. The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps. These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity. The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content. **Purpose** This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position: **Key** **Responsibilities** + Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance. + Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed. + Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders. + Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals. **Experience & Qualifications** + A minimum of 2 years of pharmaceutical or medical device sales experience. + Must reside within a commutable distance of 50 miles from the primary city in the sales territory. + Previous cross-functional industry experience in commercial life sciences or related industry. + 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products. + Ability to work in an ambiguous environment undergoing transformation. + Proven track record in coaching, training, and mentoring peers or others. + Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance. + Ability to assimilate and communicate complex clinical and product information **Key Sales Capabilities** + **Territory Analysis / Business Planning** + Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget + Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan + Responds compliantly to competitive threats and opportunities + Educates office staff on payer guidelines and reimbursement procedures to increase pull through + Effectively utilizes promotional materials + **Selling Skills, Engagement & Account Pull Through** + Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately + Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call + Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders + Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs + Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition \#LI-REMOTE **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $112,800.00 - Maximum $162,150.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $112.8k yearly 45d ago
  • Front End Customer Service

    Wilkins RV 3.6company rating

    Service specialist job in Churchville, NY

    Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
    $18-20 hourly Auto-Apply 60d+ ago
  • Building Service Specialist

    St. John's Senior Servi 3.6company rating

    Service specialist job in Rochester, NY

    St. John's is leading and inspiring a shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John's home. Position Summary: Responsible for maintaining all aspects of the facility at St. John's Meadows and Brickstone including routine service and preventative maintenance, seasonal changes and repairs on building equipment, electrical and plumbing repairs, and new resident courtesy service. Qualifications & Education Required: Must be H.V.A.C. certified High School Diploma or equivalent certificate of completion Three to five years' experience in construction/building trades, facility maintenance, refinishing and remodeling Good skills with hand tools and power tools Valid NYS driver's license Knowledge of principles and processes for providing customer and personal services Willingness to embrace and exemplify St. John's Brand Characteristics Core Organizational Competencies: St. John's Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor. Position Competencies: Displays sense of urgency Works well under pressure Passes on information to co-workers with clarity Speedy and timely decision maker, ambitious and driven Keeps silent when others express themselves Adheres to guidelines and established procedures easily Enjoys being around people who are different Adapts appropriately to cultural differences Considers downstream consequences Shows self-discipline in all areas Focus remains in priorities Position Responsibilities: Perform general maintenance duties, such as mechanical, electrical, plumbing, HVAC and appliance repairs Perform routine preventative maintenance on HVAC equipment, lighting, water conditioning systems and other equipment as scheduled Perform courtesy service for new residents (i.e. hanging pictures, set up electronic equipment, installing additional lighting and other fixtures, set up television, etc.) Perform pool maintenance and requirements mandated by the DOH Pool Operation Management Certificate a plus Take trash/recyclables from the Trash/Recycle Rooms to the pick-up areas daily Escort/assist contractors with periodic inspections and maintenance Set-up and break down of furniture and other equipment for scheduled activities and programs Order parts and materials, inventory control Maintain all tools, equipment, vehicles and supplies in proper condition Attend in-service training and education sessions, as assigned Perform specific work duties and responsibilities as assigned by Manager Physical Requirements: Walking, running, lifting (as much as 50 lbs.), pushing (as much as 125 lbs.), climbing stairs. Exposure to Conditions: May be exposed to infectious diseases. Exposed to physical aggression
    $36k-44k yearly est. Auto-Apply 8d ago
  • Client Specialist

    Knitwell Group

    Service specialist job in Pittsford, NY

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00026 Pittsford NY-Pittsford,NY 14534Position Type:Regular/Part time Pay Range: $16.50 - $20.65 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $16.5-20.7 hourly Auto-Apply 18d ago
  • Senior Technical Client Advisory Services, Americas

    360 Treasury Systems AG

    Service specialist job in York, NY

    Your Role As a Technical Client Services Manager, you will be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You will tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule. As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Provide first and second line support for all incoming customer queries via email, phone or by any other media related to our platform Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders. Investigations include review of messaging errors, service log files and integrated customer workflow solutions, which might require a review of client-side logs as well Manage and monitor technical integrations, involving pre- and post-trade solutions; primary focus on integration solutions via FIX protocols, FTP and SFTP uploads for proprietary and third-party execution platforms, Order Management Systems (OMS) and Pre-Trade Risk controls Support coordinator for scheduling and resource allocation Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira Assist with go-lives, to ensure customer is correctly configured and able to execute deals. This includes review of mappings and stream configurations from technical side Handle Freshdesk cases, which involve various inquiries related to business and technical side. Complete all work tickets in a comprehensive manner using clear concise English and ensure translation takes place if any other languages are used Collaborate closely with global client service teams to ensure consistent 24/7 support as part of our follow-the-sun coverage model, including weekend shifts Identify software issues and collaborate with internal teams to find solutions Efficiently manage the escalation process for unresolved incidents Run lesson learned sessions and constantly facilitate knowledge sharing by documenting learnings from the past Continuously encourage team members to transfer knowledge and provide insights to colleagues Your Profile University qualification, degree (minimum Bachelors in relevant field engineering or other STEM based discipline). Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting Working experience in client services/ middle office/ back office or a global markets sales & trading division or other FX or treasury environment At least 3-5 years of production support / application support role Previous experience with FX products (at a minimum swaps, forwards and spot) Ability to communicate technical/product information to both a technical and non-technical audience Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential Proficient in MS Office, with working knowledge of CRM platforms preferred Strong sense of customer service/support, detail, and service oriented Enthusiastic, self-motivated, team spirit and can-do approach High ability to work effectively within a multi-functional and cross-cultural organization Excellent work ethic. Leads by example Excellent verbal and written communication skills Our Offer Clear career concept Robust benefit package, including 401(K) employer match Paid time off 360T Academy A highly motivated and skilled multinational team A central and modern workplace with high development potential in Manhattan Performance appraisals on a regular base Team Bonding: Enjoy social gatherings and a supportive team atmosphere The base salary range for this position is 90,000-120,000 USD. The final base salary for this role will be based on the individual's geographical location, experience, and qualifications The position is based in New York City and available immediately. 360 Trading Networks Inc. is proud to be an equal opportunity employer. E- Verify Statement 360 Trading Network Inc participates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants. E-Verify Notice Right to Work Notice How to Apply If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the “Apply” button. Contact People Team, Americas Send email 521 Fifth Avenue 38th Floor New York, NY 10175 About us 360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group's powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry. Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).
    $71k-117k yearly est. 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service specialist job in Rochester, NY

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $29k-34k yearly est. 4d ago
  • Trouble Resolution Specialist

    Mindlance 4.6company rating

    Service specialist job in Rochester, NY

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP Additional Information Thanks & Regards Praveen K. Paila ************
    $35k-45k yearly est. 60d+ ago
  • Customer Service Teammate

    Go Car Wash

    Service specialist job in Rochester, NY

    TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $16-17.5 hourly 60d+ ago
  • Sales and Service Specialist

    The Hertz Corporation 4.3company rating

    Service specialist job in Webster, NY

    The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Wage: $17.00 Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    $17 hourly Auto-Apply 38d ago
  • Customer Service Representative $ 17.25 - 17.75/hr

    Adecco 4.3company rating

    Service specialist job in Henrietta, NY

    AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY! Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income! Shift: Monday - Friday (Days) Must work one evening (until 9 PM) per week. Position Type: DIRECT HIRE (Benefits start Day 1) Pay: $17.25 - $17.75 Health + Welfare stipend adds an additional $4.23-$4.93/hour Location: Geneseo, NY Responsibilities Do inbound and outbound calls and assist customers with questions, and issues Discuss payment options and negotiate arrangements Handle emails with a helpful, can-do attitude Troubleshoot problems and find fast, friendly solutions Document all customer interactions clearly and accurately in the system Follow call scripts and document interactions Represent the company with professionalism and positivity-every time Experience Diploma or GED required; extra education gets you noticed. Excellent communicator who thrives on persuasion and problem-solving. Comfortable juggling multiple systems while keeping customers engaged. Hungry to learn, hit targets, and grow your career. Strong communication, typing, and organizational skills Familiarity with standard office systems and procedures Ability to report to work, in-office, in Geneseo, NY Benefits: Competitive benefit options, including medical, dental, vision, and 401(k) Click APPLY NOW to receive a phone call! Pay Details: $17.25 to $17.75 per hour Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $17.3-17.8 hourly 7d ago

Learn more about service specialist jobs

How much does a service specialist earn in Rochester, NY?

The average service specialist in Rochester, NY earns between $32,000 and $106,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Rochester, NY

$58,000

What are the biggest employers of Service Specialists in Rochester, NY?

The biggest employers of Service Specialists in Rochester, NY are:
  1. St. John's Senior Services
  2. Ernst & Young
  3. O'Reilly Auto Parts
  4. Stjohnsliving
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