Customer Service Representative
Service specialist job in San Antonio, TX
The Customer Service Representative plays a key role in supporting the life insurance application process. This position is responsible for contacting applicants to schedule medical examinations and ensuring smooth workflow handoff to Case Associates and Underwriters once appointments are confirmed. The representative will provide exceptional customer service while maintaining accuracy, efficiency, and compliance throughout the process.
Key Responsibilities
Applicant Engagement & Welcome Calls
Make professional, courteous welcome calls to life insurance applicants.
Provide clear guidance on next steps in the application process and respond to initial questions.
Application & Case Review
Review applications and case notes regularly to ensure adherence to medical, financial, and regulatory requirements.
Identify missing information or requirements and take appropriate action to support timely case progression.
Outbound Communication & Scheduling Support
Conduct proactive outbound calls to assist applicants in scheduling their medical examinations with approved vendors.
Offer support and resources to help applicants complete outstanding requirements.
Underwriting & Workflow Support
Work closely with Underwriters and Case Associates to expedite case closures.
Communicate updates effectively and ensure smooth handoff of scheduled cases to the appropriate teams.
Qualifications & Skills
Strong telephone communication skills with a professional and friendly demeanor.
Excellent interpersonal, verbal, and written communication abilities.
Ability to follow conversation flows and document interactions accurately and thoroughly.
Strong organizational and time-management skills; able to multitask effectively in a fast-paced environment.
Familiarity with life insurance processes preferred.
Salary Range:: $38,000 - $43,000 per year
Bilingual Customer Accounts Advisor
Service specialist job in San Antonio, TX
The salary range for this role is $14.25 to $15.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Professional Psychic & Tarot Readers U
Service specialist job in San Antonio, TX
Professional Psychic & Tarot Readers Upscale and Ethical Network seeks professional readers. This is a professional network - not a 900 line. Clients are given the best because readers on our network are screened and passed testing prior to hire.
Added incentives include bonus, yearly pay raise increases and good pay.
Customer Service Expert
Service specialist job in San Antonio, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Technical Services Consultant - Polymer/Wastewater
Service specialist job in San Antonio, TX
Imagine yourself... + Doing meaningful work that makes an everyday impact on the world around you. + Joining a company with a proven track record of success and an exciting future. + Contributing to a brighter, more sustainable future. It's possible with a role at ChemTreat.
ChemTreat, a Veralto company, is the nation's largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers-from power producers to food and beverage companies to the automotive industry-helping them grow their businesses while protecting people and the environment.
When you join the ChemTreat team and the broader Veralto network, you'll have the chance to shape the future of our planet and the future of your career. You'll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world's vital water resources.
Learn more about how our team is maximizing the power of water: *********************
We offer:
- Flexible working hours
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- 401(k)
Join a team that's shaping the future of industrial water treatment. This isn't just about polymers-it's about solving complex water challenges and driving sustainability. You'll be the go-to expert for advanced wastewater solutions that improve water quality, reduce environmental impact, and help clients meet their performance and cost objectives.
Reporting to the Senior Manager, Polymer and Pretreatment, the **Technical Services Consultant** is responsible for providing application support to sales representatives and clients in product screenings and treatment program selection, being responsible for troubleshooting treatment programs to meet the customer's cost and performance objectives and preparing written trip reports to document recommendations and results and to assist the sales representatives in advancing the selling process.
The ideal candidate for this remote role would be remote in Texas and Louisiana and travel throughout the continental U.S. on an average of three days/two nights per week (about 70% of travel).
**What You'll Do**
- Lead Technical Solutions: Provide hands-on application support for advanced wastewater treatment programs, including:
o Advanced oxidation processes
o Solids-liquid separation
o Biological treatment systems
o Heavy metal removal
o Odor control and sludge management
o Strategies for CO₂ footprint reduction
- Partner with Sales Teams: Conduct plant surveys, prepare proposals, deliver technical presentations, and guide treatment program selection.
- Troubleshoot & Optimize: Solve complex treatment challenges, train operators, and ensure programs deliver measurable results.
- Travel Nationwide: Average 3 days/2 nights per week to client sites across the U.S.
**What Makes You a Great Fit**
- Experience: 10-15 years in industrial water and wastewater treatment, with a strong track record in advanced treatment technologies.
- Education: Bachelor's or Master's in Chemistry, Biology, Engineering, or related field (or equivalent experience).
- Industry Knowledge: Deep understanding of chemical/refining and food & beverage sectors.
- Impact Mindset: Passion for sustainability and reducing environmental footprints.
ChemTreat is proud to be a part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way."
.
\#LI-MJ1
**US ONLY** **:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $145,000 - $155,000 USD per year.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here (********************************************* .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Technical Services Consultant - Polymer/Wastewater
Service specialist job in San Antonio, TX
Imagine yourself… * Doing meaningful work that makes an everyday impact on the world around you. * Joining a company with a proven track record of success and an exciting future. * Contributing to a brighter, more sustainable future. It's possible with a role at ChemTreat.
ChemTreat, a Veralto company, is the nation's largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers-from power producers to food and beverage companies to the automotive industry-helping them grow their businesses while protecting people and the environment.
When you join the ChemTreat team and the broader Veralto network, you'll have the chance to shape the future of our planet and the future of your career. You'll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world's vital water resources.
Learn more about how our team is maximizing the power of water: *********************
We offer:
* Flexible working hours
* Professional onboarding and training options
* Powerful team looking forward to working with you
* Career coaching and development opportunities
* Health benefits
* 401(k)
Join a team that's shaping the future of industrial water treatment. This isn't just about polymers-it's about solving complex water challenges and driving sustainability. You'll be the go-to expert for advanced wastewater solutions that improve water quality, reduce environmental impact, and help clients meet their performance and cost objectives.
Reporting to the Senior Manager, Polymer and Pretreatment, the Technical Services Consultant is responsible for providing application support to sales representatives and clients in product screenings and treatment program selection, being responsible for troubleshooting treatment programs to meet the customer's cost and performance objectives and preparing written trip reports to document recommendations and results and to assist the sales representatives in advancing the selling process.
The ideal candidate for this remote role would be remote in Texas and Louisiana and travel throughout the continental U.S. on an average of three days/two nights per week (about 70% of travel).
What You'll Do
* Lead Technical Solutions: Provide hands-on application support for advanced wastewater treatment programs, including:
o Advanced oxidation processes
o Solids-liquid separation
o Biological treatment systems
o Heavy metal removal
o Odor control and sludge management
o Strategies for CO₂ footprint reduction
* Partner with Sales Teams: Conduct plant surveys, prepare proposals, deliver technical presentations, and guide treatment program selection.
* Troubleshoot & Optimize: Solve complex treatment challenges, train operators, and ensure programs deliver measurable results.
* Travel Nationwide: Average 3 days/2 nights per week to client sites across the U.S.
What Makes You a Great Fit
* Experience: 10-15 years in industrial water and wastewater treatment, with a strong track record in advanced treatment technologies.
* Education: Bachelor's or Master's in Chemistry, Biology, Engineering, or related field (or equivalent experience).
* Industry Knowledge: Deep understanding of chemical/refining and food & beverage sectors.
* Impact Mindset: Passion for sustainability and reducing environmental footprints.
ChemTreat is proud to be a part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way."
.
#LI-MJ1
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $145,000 - $155,000 USD per year.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Sales & Service Consultant, San Antonio TX
Service specialist job in San Antonio, TX
Job Description
A Career Where Sales Meet Skilled Work
If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you.
At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself.
No garage door experience? We'll train you in every mechanical skill you need to succeed.
What Makes This Role Different
💰 Uncapped commissions: First-year earnings typically $90K-$150K+.
🏆 Your performance drives your paycheck-top performers routinely hit six figures.
🚐 Company vehicle (wrapped) + gas card-your mobile office.
🧰 All tools provided.
🏥 Medical, dental, vision & 401k.
🏖 Paid time off + weekly pay.
🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered).
🎉 One thousand dollar bonus when you graduate and launch in your market.
What You'll Actually Do
This is a sales role first, but you'll also get your hands dirty. Every day you will:
Sell
Meet homeowners on scheduled service calls.
Build trust quickly, explain options clearly, and close repair or upgrade sales.
Repair
Replace springs, rollers, motors and other door components.
Install keypads, run wiring, and adjust equipment for proper function.
Lubricate and test equipment to ensure smooth operation.
Use basic hand and power tools to complete the work you sell.
Serve
Deliver an outstanding customer experience that earns repeat and referral business.
Collect payments and document each job.
Who Thrives Here
Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance.
Relationship builders who love helping people and can explain technical info simply.
Hands-on doers who enjoy working with tools and aren't afraid of physical work.
Weather-ready professionals who can handle hot or cold garages.
Competitive, self-motivated individuals hungry for a six-figure + career.
What We Require
Valid driver's license (3+ years driving record)
Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures.
Criminal background check and drug test (THC excluded).
Basic comfort with navigation apps, Google tools, tablets, and software.
Reading and basic math skills for measurements and payments.
Minimum of 1 year in consultative sales
Not the Right Fit If…
❌ You want a M-F, 9-5 desk job. We operate 7 days a week.
❌You're the pushy type. Our next customer may be your mom.
❌ You're uncomfortable interacting directly with customers.
❌ You dislike physical, hands-on work
🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service!
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
(Please note: benefits are not available for part time, temporary or contract roles)
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $90K - $150K
Clinical Service Specialist II - Austin, TX
Service specialist job in San Antonio, TX
Austin, TX, United States San Antonio, TX, United States Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing.
Description
Duties & Responsibilities:
Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals
Provide post-sales application support of Hologic imaging/interventional products (new hire year 1)
Provides pre & post application support of Hologic imaging/interventional products after year 1
Provide competitive information/new product information to appropriate internal teams
Provide competitive market information to corporate marketing
Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing
Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner
Training Customer on new product or product updates including system and functionality
Provide continued customer service through post-applications support
Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve
Support various corporate initiatives as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders
Adept at connecting to a wide range of individuals and networking with the intent of growing business
Must be able to operate in a fast-paced, dynamic environment
Ability to be highly adaptable to complexity and change with accuracy and attention to detail
Excellent verbal and written skills
Ability to build stable working relationships both internally and externally with customers
Maintain required ARRT qualifications as applicable
Ability to lift and/or move up to 50lbs
Education:
Bachelor's degree preferred
Graduate of an accredited Radiologic Sciences Program
Licenses/Certifications (RT)(R)(M) for Mammography
Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate.
Experience:
Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred.
Additional Details:
100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant
experience, skillset, knowledge, geography, education, business needs and market demand.
International travel may also be required.
\#LI-KM3
Agency and Third-Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor
Service Consultant
Service specialist job in San Antonio, TX
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Greet customers, up-sale service and maintain customer relations. hourly pay plus commission. health dental and vacation.
Employment Position: Full Time
Salary:
$90,000.00 - $120,000.00 Yearly
Salary is negotiable.
Zip Code: 78224
Virtual Customer Relations Specialist
Service specialist job in San Antonio, TX
Are you ready to get to work and make an impact? If you have strong leadership skills and can work in a team environment, you might just be who we're looking for. We're looking for individuals who would be willing to be trained to work in our virtual offices. Some customer service is preferred but not necessary. Computer, high speed internet and phone with 3 way calling and knowledge of use are necessary. Excellent written and verbal communications skills and better than basic computer knowledge are a must.
Job responsibilities include, appointment-scheduling, assisting with customer accounts, answering customer questions about company products and services. Must have friendly, professional phone demeanor, the ability to multitask and work unsupervised.
Work is done through our virtual offices making this is a telecommute position. 85% of the work is done online with the other 15% done by phone.
Complete comprehensive training provided.
You will have access to our team of seasoned professionals and your own personal mentor. We have the latest in Virtual Office technology so that you may telecommute from your remote location. We offer part time and full time schedules, with the option of making your own hours. Attractive compensation comprised of residual income, commissions, bonuses and changing incentives. Advancement opportunities for those who qualify.
Customer Service Officer
Service specialist job in San Antonio, TX
Dinamic AS Group is a forward-thinking organization committed to excellence, innovation, and meaningful communication. We specialize in creating impactful strategies that connect people, ideas, and businesses. Our culture values professionalism, collaboration, and continuous growth, offering team members the opportunity to build a solid and rewarding career in a dynamic environment.
Job Description
Dinamic As Group is seeking a motivated and detail-oriented Customer Service Officer to serve as a key point of contact between the company and its clients. This role is essential in ensuring a seamless customer experience through effective communication, problem resolution, and service coordination. The ideal candidate will demonstrate professionalism, adaptability, and a strong commitment to customer satisfaction.
Responsibilities
Handle customer inquiries via phone, email, and internal systems in a timely and professional manner
Provide accurate information regarding services, processes, and policies
Resolve customer concerns efficiently while maintaining a positive experience
Maintain organized and up-to-date customer records
Coordinate with internal departments to ensure prompt issue resolution
Follow company procedures and service standards consistently
Additional Information
Competitive salary ($46,000 - $49,000 per year)
Growth and advancement opportunities within the company
Professional development and skill-building support
Supportive and collaborative work environment
Stable full-time position with long-term career potential
TRICARE Global First Call Desk Customer Service Executive
Service specialist job in San Antonio, TX
Overall purpose of the role
The TRICARE Customer Service Executive (CSE) would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP). Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
Start Date: Monday, November 10th
Location: 654 Richland Hills Drive, San Antonio, TX 78245
Salary: base pay will be $20 per hour to be paid on a bi-weekly schedule.
Note: Candidates must be available to work shifts scheduled between 8:00 AM and 8:00 PM.
Schedule: Training will be for the first 6 weeks (5 days a week/ 9 hours per day w/ 1 hr unpaid lunch) and will consists of 4 weeks classroom training + 2 weeks on-the-job training. After you graduate from training, Agents could be scheduled for Sun-Thurs, Sat - Wed, or the entire weekend, between the hours of 8A-8P (5 days a week/9 hours per day w/ 1 hr unpaid lunch). Agents are scheduled based on business needs. Weekends are rotating based on our work optimization report and all employees are required to work 3 holidays per year.
This position is fully office based.
Key Responsibilities
Answering telephone calls and inquiries from US military personnel and their families to facilitate healthcare access.
Redirecting calls to appropriate teams to resolve callers' needs.
Using Salesforce CRM to manage and record cases, allocate tasks, send authorization letters, and follow up on actions.
Escalating cases as needed and providing timely updates to stakeholders.
Demonstrating professionalism, positivity, and empathy when assisting callers.
Helping customers with healthcare inquiries, enrollment, and claims requests.
Ensuring medical service requests comply with TRICARE policy.
Coordinating treatment authorizations by liaising with global third-party providers (e.g., hospitals and clinics).
Booking and modifying medical appointments for clients.
Following up with customers when necessary.
Logging customer feedback for quality improvement and handling service recovery.
Researching relevant information for customers using available resources.
Strictly adhering to HIPAA policies.
Consistently embodying company values and promoting International SOS policies and procedures.
Completing annual mandatory training as directed.
Submitting weekly timesheets through the government timekeeping system.
Performing other reasonable duties as assigned by the manager.
Meeting and maintaining performance standards.
Required Qualifications
Required Work Experience
• Worked in a call center environment. - Call handling, transfers, inbound and outbound
• Understand call and email etiquette.
• Worked in a health insurance, medical or any related business.
• Exposed to administrative work like claims processing, enrollments, billing etc.
• Experience with SAP or Salesforce is a plus
• Or equivalent military experience
Required Qualifications
• Must be able to work a shift-based position with fixed schedules
• This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
• Proficient at typing
• Proficient at basic computer applications (MS Suite, Web browsing)
• Preferably educated to High School level or equivalent
• College Graduate Preferred
Required Languages
• English language skills (oral and written)
• Ability to speak, read and write in Spanish preferred.
• Bilingual in any other language is preferred
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Client Specialist Key North Star Mall
Service specialist job in San Antonio, TX
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00104 North Star TX-San Antonio,TX 78216Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
Auto-ApplyResident Services Specialist (CDI)
Service specialist job in San Antonio, TX
The Resident Service Specialist is a non-supervisory position that provides case management and outreach, conducts household assessments, and makes referrals that address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health, and self-sufficiency for residents who reside in public housing, housing choice vouchers, or tax credit units. The Resident Service Specialist is committed to working with people in a non-judgmental, non-intrusive, and confidential way that promotes resident empowerment, autonomy, and dignity. The Resident Service Specialist promotes safe living environments and encourages the community's growth to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.Essential Duties + Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.
* Be available onsite to residents at assigned location(s), which may include Opportunity Home's public housing facilities.
* Establishes and maintains relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property.
* Facilitates orientation, intake, and assessment for new families enrolling in programs as assigned.
* Provides short-term and/or long-term case management as determined by individual program requirements and agency needs.
* Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions to develop service plans for programs as assigned.
* In a timely manner, electronically document all activities and outcomes in data tracking systems as required by Opportunity Home, HUD, and state or local rules.
* Periodically evaluates programs by assisting with data collection and reporting; prepares program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned.
* Participates in coordinating activities for the participants of assigned programs, including facilitating program events and scheduling program activities (such as budget workshops, food distributions, health/wellness events, and/or employment networking events).
* Develops and maintains a comprehensive network of education, training, financial and economic development, health/wellness, and other supportive services as determined by program requirements and resident needs.
* Explains CDI programs, housing programs, MTW activities, and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings, and contacting residents door-to-door.
* Organizes special activities, facilitates groups, and hosts recreational events to promote resident wellness. Activities may include arts and crafts, exercise classes, tours, dances, or other activities as programs require.
* Arranges transportation as needed for residents to attend various functions, programming, and services.
* Maintains a working knowledge of Opportunity Home policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
* Attends and actively participates in case staffing and agency meetings, as requested.
* Follow up on all referrals in a timely manner to ensure that adequate and appropriate services are provided.
* Actively recruit residents for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity.
* May drive a passenger van to transport residents and/or help obtain accessible transportation for residents when necessary, such as VIA, Handi-Lift, and the like.
* Develops linkages with community service organizations and programs.
* Keeps current regarding available community resources and federal, state, and local programs and fulfills required education and training requirements.
* Works with the management team to identify residents who need assistance; supports resident retention; promotes educational and wellness activities for residents; provides a safe community; fosters and builds a sense of community.
* Advocates for residents and acts as a liaison between residents and property management as well as with the community.
* Encourages residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency needs.
* Reports unsafe conditions and follows mandated reporting requirements for adult and child protective state statutes.
* Presents department presentations/orientations to participants and social service providers.
* Assists with policy and procedural development of special programs.
* Researches and implements effective and efficient methods for case management and program operations.
* Cross-train with all CDI programming.
* Assists with the development of marketing tools for program awareness.
* Familiarity with contract guidelines
* Emergency Preparedness
* Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
* Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
* Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
* Employees are expected to use Generative AI solutions ethically and responsibly.
* Other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills.
* Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
* Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
* Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
* Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
* Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events.
* Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.
Education
Required
* One (1) or more years of college with coursework in social work, business, public administration, communication, or a related field.
* An additional two (2) years of related experience may be considered in lieu of education requirements.
Experience
Required
* Two (2) years of experience in case management, social services, or other related experience.
* Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
* Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience
* Bilingual, including the ability to speak, write, and read in Spanish.
* Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License + Certificates
Required
* Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment.
* Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
* Must have the ability to earn certifications as required by assigned tasks.
Technical Skills
To perform this job successfully, the employee should have
* Knowledge of de-escalation techniques
* Knowledge of Trauma Informed Care principles and guidelines
* Knowledge of social service delivery systems.
* General understanding of the Opportunity Home's Moving-to-Work (MTW) Plan.
* Knowledge of holistic case management techniques.
* Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
* Knowledge of issues impacting low-income individuals and families.
* Knowledge of methods and techniques of effective case management and assessment skills.
* Knowledge of social service programs and community resources.
* Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
* Knowledge of standard program evaluation methods and report writing procedures.
* Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
* Ability to assist the Program Manager and, on occasion, the Public Housing Community Manager and/or property staff, as assigned.
* Ability to form community partnerships and develop resources for program participants.
* Ability to interpret and apply Opportunity Home policies, procedures, rules, and regulations.
* Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
* Ability to communicate clearly and effectively, both verbally and in writing.
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Office Environment
* The noise level in the work environment is usually moderate.
* High level of interaction with external/internal clients.
* May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.
Outside Environment
* Subject to environmental elements when conducting visits to various sites or participating in outside events.
ADA Statement
In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an "undue hardship" on the operation of the employer's business.
Ethics
As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.
Equal Employment Opportunity Statement
Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.
Customer Service Officer
Service specialist job in San Antonio, TX
Customer service representative job description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Customer service representative requirements:
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Customer service representative skills & proficiencies:
Customer Service Skills
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
Mokara Spa | Reservationist
Service specialist job in San Antonio, TX
The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
Responsibilities
Check guests in and out according to Forbes Standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
Up-sell, cross-sell, and pre-sell Mokara services and products.
Provide tours of the spa and offer/serve beverages as needed.
Communicate spa promotions with guests.
Qualifications
Must be able to communicate effectively in a professional business environment.
Ability to accurately and efficiently input information into computer systems
Ability to prioritize, organize and follow up all responsibilities
Ability to work a flexible schedule to include nights, weekends and holidays
Ability to stand for an 8 hour shift
Previous customer service experience
Previous cashiering experience is preferred
High school diploma or equivalent.
Ability to lift, carry, push, pull 30 lbs.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Auto-ApplyCall Specialist, Full-Time
Service specialist job in San Antonio, TX
Full-time Description
ABOUT US
United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.
BENEFITS
Employer-subsidized healthcare plan with employer-funded HRA offered.
Group dental, vision, life insurance and other insurance products available.
Paid holidays, personal and sick leave time.
403(b) retirement plan with employer matching available.
JOB SUMMARY
The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, financial assistance, and other community resources. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller's underlying needs, and providing accurate referrals using the 2-1-1 resource database.
This position supports a 24/7 operation, and applicants must be available to work evenings, weekends, and holidays as needed.
PRIMARY DUTIES AND RESPONSIBILITES
Direct Information & Referral (I&R) Service Provision
Deliver exceptional customer service as the first point of contact for United Way of San Antonio & Bexar County's 2-1-1, providing comprehensive Information & Referral (I&R) and crisis intervention services as needed.
Offer accurate, thorough, and appropriate referrals, information, and intervention services that effectively address each caller's identified needs.
Establish clear, respectful, and empathetic communication using active listening and trauma-informed techniques in a non-judgmental manner.
Conduct accurate assessments to identify underlying needs and engage in collaborative problem-solving with callers to develop realistic action plans without offering personal opinions or advice.
Provide follow-up and advocacy services when necessary to ensure continuity of care and support for community members.
Protect client confidentiality at all times and adhere to all agency, program, and 2-1-1 network privacy guidelines.
Demonstrate professionalism, patience, and skill while handling difficult or emotionally charged calls, using approved de-escalation and engagement techniques.
Use technology platforms-including Cisco, VOIP systems, and live chat tools-to interact with clients and deliver services effectively.
Uphold and model the UWSA mission, values, and Code of Ethics in all interactions with callers, colleagues, and community partners.
Crisis Intervention Services
Provide crisis intervention by helping callers move from a heightened emotional state to a more cognitive, solution-focused state, and create safety plans as appropriate.
Deliver crisis intervention services by phone, in person, and at community outreach events as required.
Service Utilization Documentation
Conduct accurate and complete interviews and enter all required data into I&R software systems, maintaining a minimum accuracy/completion rate of 95%.
Ensure records reflect a clear assessment, actions taken, referrals provided, and follow-up as appropriate, supporting consistency, accuracy, and data integrity.
Requirements
EDUCATION AND EXPERIENCE
Bachelor's Degree Preferred, however, in lieu of a degree.
A minimum of four (4) years' work experience in a related field and a High School Diploma or GED Certificate; OR
A minimum of two (2) years if call center experience delivering social services and a High School Diploma or GED Certificate.
Ability to work effectively under stress while maintaining productivity, professionalism, and composure.
Comfortable working in a fast-paced, high-volume environment.
Demonstrates flexibility and the ability to adapt quickly to changing situations, priorities, and call demands.
Strong judgment, problem-solving skills, and assessment techniques used to evaluate caller needs and determine appropriate referrals.
KNOWLEDGE, SKILLS & ABILITIES INFORMATION
Maintains a professional, courteous, and service-oriented demeanor in all interactions.
Self-motivated, resourceful, and able to generate creative solutions to challenges.
Works effectively under stress while maintaining productivity, accuracy, and composure.
Comfortable operating in a fast-paced, high-volume environment.
Demonstrates flexibility and readily adapts to shifting priorities, processes, and caller needs.
Exercises strong judgment, assessment skills, and sound decision-making.
Proven ability to independently analyze situations, solve problems, and make decisions within established guidelines.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Strong attention to detail and the ability to multitask without compromising accuracy or service quality.
Proficient in the Microsoft Office Suite (Word, Excel, Outlook, Teams).
Experience with Adobe Creative Cloud products preferred.
UNITED WAY COMPETENCIES
Core Competencies (all United Way Professionals):
Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward
WORK ENVIRONMENT
Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.
PHYSICAL DEMANDS
Sedentary work on a PC; sitting for extended periods of time, routinely.
Movement within the office and during external meetings and events, regularly.
Bends, stoops and twists, occasionally.
Exerts up to 25 lbs. of force, occasionally.
Facilitates, presents and collaboratively interacts with others, routinely.
Perform repetitive tasks, i.e., typing and texting, routinely.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.
APPLY
To submit your application visit *********************************************************************************************************************************
Applications WILL NOT be accepted via email.
Contact ************************ should you experience problems submitting your application.
United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.
United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | ***************
Salary Description $16.00 per hour
Easy ApplyTNC Sales and Service Specialist
Service specialist job in San Antonio, TX
The **Sales and Service Specialist, TNC** is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
**Wage:** $16.00/hour
+ Ensure optimal operational efficacies to provide customers the best rental car experience
+ Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
+ Assist customers with various post rental inquiries that involve the rental and billing process
+ Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
+ Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
+ Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
+ Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
+ Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
**Professional Experience:**
+ Ability to work in a fast-paced environment with a variety of tasks.
+ Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
+ Previous customer service.
+ Strong time management and organizational skills are required
+ Computer literate and detailed orientated.
+ Must have a valid driver's license with an acceptable driving record
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
**Skills:**
+ Demonstrate good written and oral communication skills.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Proven experience of working well within a team.
+ Ability to work flexible shifts including weekends and holidays; and work overtime as required.
+ Willing to work outdoors during all weather conditions.
+ Assist with special administrative projects when needed.
+ Ability to stand for long periods of time.
+ Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Claims Processing Specialist
Service specialist job in San Antonio, TX
SafeRide Health is looking for a hands-on Claims Specialist to scale SafeRide. We are looking for a leader with deep experience managing Medicare and Medicaid programs as we scale past $100M in annual revenue. The Billing Specialist is responsible for elevating SafeRide's billing function and continuously enhancing the effectiveness of the organization. Strong business and financial orientation as well as a passion for growth and development are critical for this role.
Responsibilities:
Facilitates data processing and processes claims for NEMT and GMR rides.
Performs reconciliation of billing data to encounter data. Works closely with the operations team to resolve issues.
Work with internal operations and project teams to solve claims-related problems, benefit plans research and provider contract interpretation and configurations.
Communicate and work with providers to get claims issues resolved and paid accurately and in accordance with healthcare/Medicare/Medicaid regulations, policies, and payment policies and guidelines.
Receive incoming calls from providers, customers, vendors, and internal groups, to successfully analyze the caller's needs, research information, answer questions, and resolved issues and/or disputes in a timely and accurate manner.
Identify issues negatively impacting the provider community including but not limited to system set up, required benefit modifications, EDI logic, provider education, claim examiner errors, and authorization rules.
Develops and implements policies, processes and procedures that incorporate industry best practices, and reinforces high quality standards within the Billing team.
Served as the Billing team's subject matter expert and primary contact for claims related projects and critical activities.
Mentors junior team members and provides internal claims team training, coaching, guidance, and assistance with complex issues.
Implement: Scalable and accurate billing operations systems leveraging best in class technology. This includes financial reporting for management, clients and designated state and federal agencies (e.g., HHSC in Texas).
Champion and reinforce SafeRide's culture.
Required Education/Experience:
Minimum 1 years of experience in billing/claims management
Must be bilingual Spanish Speaking
Preferred
NEMT/transportation background preferred
Knowledge of CMS/HHSC regulations preferred
Skills
Strong data skills in Excel/Sheets, including pivot tables, v-lookups, etc.
Self-starter, ability to work independently and in a team environment.
Strength in problem solving, applying hard data and qualitative insight to frame problems and develop novel solutions
Ability to adapt to unforeseen circumstances quickly
Keen attention to detail
Ability to work with a variety of stakeholders
What we offer you
An inclusive, encouraging and collaborative company culture
Strong support for career growth, including access to our investor communities
Competitive compensation with upside for growth (including stock options and performance grants)
Competitive benefits including health/vision/dental insurance, 401k match and 18 day's PTO
About SafeRide Health: SafeRide's mission is to restore access and dignity to care. SafeRide is transforming access to care for the nations sick, poor and underserved. We are a high growth, tech enabled services firm that's growing past 400 employees. SafeRide is backed by premier investors like NEA and clients like Fresenius. We operate nationally and now deliver over 5M rides per year. Learn more at ***********************
Customer Service Expert
Service specialist job in New Braunfels, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.