Service specialist jobs in San Juan, PR - 122 jobs
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Sales and Service Consultant
Insight Communications 4.6
Service specialist job in San Juan, PR
Job Description
Department
Recursos Humanos
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Sales consultant
Reports to
German Muñoz
Title
Director of operations
Position type:
Full time
Part time
Contract
In house
Shift hours:
Operating: Monday to Sunday rotating shifts
Extent
No extent
General purpose
Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer.
RESPONSIBILITIES AND COMPETENCES
Offer advice on products and service to customers.
Increase and provide follow-up to the client portfolio.
Achieve effective sales.
Send the visit form daily.
Report any situation or anomaly that arises during the visits.
Be oriented towards the fulfillment of objectives.
Professional appearance and excellent diction.
Follow-up and negotiation with clients.
Excellence and quality in customer service.
Ability to plan and organize (Efficient time management).
Good verbal and written communication, interpersonal and problem solving.
Possess high professionalism and ability to deal with clients.
Time management, punctuality and sense of urgency.
Dynamic and outgoing with excellent interpersonal skills.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Own vehicle in good condition
Valid driver's license
Cellular equipment
Experience and training in sales strategies and customer service.
Academic requirements
University studies in Business Administration
DEMANDS
I work mostly on the street making visits.
Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions.
Exposed to use electronic equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
$25k-29k yearly est. Auto-Apply 60d+ ago
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Representative 3
Western Digital 4.4
Service specialist job in San Juan, PR
** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole.
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD and WD_BLACK Professional brands.
We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.
Today's exceptional challenges require your unique skills. Together, we can build the future of data storage.
**Job Description**
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers' needs
+ Manage the relationship with the account - including contract manufacturers, distributors, and end customer
+ Drive customer revenue and shipments to the goals of the account and company
+ Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours.
+ Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers
+ Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis
+ Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer
+ Manage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account
**Qualifications**
REQUIRED
+ Bachelor's degree in a related field
+ 5+ years of account management experience or equivalent experience.
+ Understand market conditions and how they affect WD and the customer
+ Understand the customer legal contracts and terms in place
+ Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary
SKILLS
+ Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users.
+ Strong problem-solving and analytical skills.
+ Proven troubleshooting skills in customer-facing environments.
+ Strong desire and ability to learn new products and technologies.
**Additional Information**
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (*********************************************************************************************** .
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be 1/16/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.
\#LI-VV1
**Compensation & Benefits Details**
+ An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
+ The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
+ If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
+ You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards.
+ We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.
+ **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .
$24k-42k yearly est. 6d ago
Merchant Service Consultant (Outside Sales)
Payroc 4.2
Service specialist job in San Juan, PR
Title Merchant Service Consultant (Outside Sales)
Sales
Reports to
Sales Supervisor
The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company.
1st Year Total Compensation Package realistic opportunity $35,000 - $50,000
2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000
What we're obsessive about:
Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way.
Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft.
Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products.
Duties and Responsibilities:
Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings.
Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales.
Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion.
Qualifications
High school diploma or equivalent
Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus
Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions
Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Preferred Qualifications
2 or 3 years of customer services, sales or credit card payment processing experience.
Driver's license, vehicle and availability for local travel.
Exceptional verbal, written and presentation skills in English and Spanish
Excellent customer service skills. Excellent negotiation and presentation skills.
Working Conditions
Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods
Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
Must be able to lift to 25 pounds if needed.
Travel Component
> 75%
Job Classification
Exempt
Equality:
At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.
Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at *************.
Compensation and Benefits
Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package.
We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.
Note to Agencies:
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
$50k-60k yearly 60d+ ago
Puerto Rico Store Customer Service
Melaleuca 4.4
Service specialist job in Guaynabo, PR
Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”
Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer ServiceSpecialist to be part of our Melaleuca Store.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
Assembles and displays product specials and graphics in a pleasing professional presentation
Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
Answers customer inquiries and questions with knowledgeable and professional assistance
Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
Follows proper opening and closing physical security routines.
Additional
Performs other duties as assigned or needed
Qualifications
Essential
Thorough knowledge of company policies, procedures, and the company marketing plan.
10 key by touch.
40 wpm typing.
Detailed work and organizational skills.
Ability to analyze problems and create solutions.
Ability to work independently and professionally and follow through on projects.
Ability to prioritize and organize
Ability to maintain confidentiality of sensitive areas.
Written and verbal communication skills.
Ability to work under stress.
Standing, sitting, or walking for duration of shift.
Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
Visually read reports, computer screen, bottles, products, batch numbers, etc.
Computerized accounts receivable experience.
Good math skills (add, subtract, multiply, and divide).
Strong customer relation skills for conflict situations.
Ability to lift a minimum of 40 lbs.
Pulling, stretching, bending, and lifting for duration of shift.
Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
Ability to climb stairs.
Word processing, graphics and spreadsheet skills.
Ability to lift 40 lbs.
Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
$19k-34k yearly est. Auto-Apply 53d ago
Advisor, Enterprise & Medical Customer Master Data
Cardinal Health 4.4
Service specialist job in San Juan, PR
**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling.
Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals.
**_Accountabilities in this role_**
+ Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions
+ Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data.
+ Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions
+ Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting
+ Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes
+ Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers
+ Other duties as assigned
**Proficiencies desired:**
+ Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action
+ Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation
+ Demonstrated ability to develop, implement, and maintain data automation workflows using Python.
+ Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations
+ Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows.
+ Proficiency in data ingestion procedures
+ Understanding of data layering concepts within a database
+ Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software
+ Ability to explain complex work in a way that will resonate with partners regardless of technical acumen.
+ Experience with process improvement methodologies
+ Proficiency in stakeholder management
+ Ability to create clear process and automation documentation
+ Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service
+ Ability to build and maintain positive relationships with many functional partners and stakeholders
+ Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team
**Familiarity with these is helpful:**
+ Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions
+ Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently
+ Experience as a leader, formally or informally, including direct or influential leadership
+ Familiarity with data visualization techniques and tools
+ Familiarity with Artificial Intelligence concepts and their practical application in the business
+ Understanding of data governance, quality, and remediation procedures
+ Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.)
+ Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.)
+ Understanding of contracts, liability, and risk mitigation
+ Familiarity with standard accounting practices
+ Knowledge of data standardization and classification
+ Adaptability to an ever-changing market
**Qualifications**
+ 3-5 years of industry experience preferred
+ Process oriented, with experience in process mapping
+ Effective communication and facilitation skills to collaborate across various teams and leadership
+ Strong knowledge of Cardinal Heath business processes and systems preferred
+ Ability to manage multiple priorities and meet deadlines
+ Personal courage and resiliency
+ Self-driven and eager to learn
+ Trusted to do the right thing
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $80,900 - $103,950
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22k-31k yearly est. 42d ago
Customer Experience Specialist
Arival Pte Ltd.
Service specialist job in San Juan, PR
Arival Bank International Corp. is a US-based digital bank licensed and regulated by OCIF. After obtaining our US-based banking license at the beginning of 2021, we officially went live in June 2021 and have onboarded 650+ B2B customers from over 60+ countries.
Equipped with forward-thinking compliance, Arival is on a mission to become the go-to digital bank for corporate and institutional clients all over the world.
We're actively growing our international team with offices in Puerto Rico, Europe, and Singapore, with over 60+ employees, and building many departments from the ground up.
JOB SUMMARY:The EVERYDAY TASKS:Interacts frequently across different teams to discuss complex topics and issues to improve the customer experience.
Establishes periodic interactions with customers on the waiting list.
Builds strong social connections, feedback mechanisms, and communication lines between customers & Arival.
Partners with cross-functional stakeholders to understand customer-impacting initiatives.
Identifies opportunities to improve efficiency of CX operations through processes and tools.
Demonstrates excellent business analytics to perform root cause analysis activities.
Utilizes social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
Conducts studies and research to discover new techniques necessary for improving customer experience.
Attends seminars, workshops, and conferences to improve on existing job knowledge.
DESIRED QUALIFICATIONS:Bachelor's degree in business or related field is required.
English language proficiency is required.
At least 1-3 years of related experience in a similar role, preferably in a digital banking or fintech space.
Excellent people skills, with an ability to partner with a dynamic leadership team.
Possess personal qualities of integrity, credibility, and commitment to corporate mission.
Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Ability to work and make decisions independently as well as collaborate effectively as part of a wider team.
BENEFITS - WHAT'S IN IT FOR YOU?Enjoy a highly diverse and international culture An opportunity to build the future and freedom to work wherever you want Fair pay, no matter where you live along with a competitive benefits package Computer setup of your choice Generous paid time off to relax and recharge
$18k-37k yearly est. 60d+ ago
Parts Representative
Ricardo Caballero Auto 4.4
Service specialist job in Coamo, PR
The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others.
Responsibilities:
Executes work assigned by the Parts & Service Manager.
Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs.
Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor.
Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage.
In charge of performing “Scrapping” and complying with the standard.
Is responsible for keeping parts in the assigned area properly organized.
Dispatch parts to the customer through the counter and to the workshop through the workshop window.
Promote the installation of parts sold over the counter and refer it to the Service Advisor.
Responsible for ordering parts complying with the standards of each brand.
Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them.
Ensure that you receive all the parts that are ordered and that they are in perfect condition.
Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received.
Maintains contact with suppliers for order status or part returns.
Document all delivery of special tools to technicians.
Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence.
Make efforts to get new clients, whether regular or wholesale.
Work as a team providing support to colleagues.
Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills.
Follows up with advisors on uninstalled parts in inventory.
Carry out other activities if requested by your supervisor.
Know Service Advisor processes and guarantees to cover if necessary.
Requirements:
High School Diploma
Valid Driver's License required.
Basic knowledge of the use of dangerous objects and the risks.
Basic knowledge of vehicle diagnosis.
Knowledge of physical inventory, obsolescence, parts movements.
Basic knowledge of safety in the work area.
Basic reading and writing skills to understand repair orders and document work performed or needed.
Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department.
Ability to lift boxes of merchandise.
Knowledge of information systems.
Good verbal and written communication
Kind of position:
Full time, Indefinite contract
Benefits:
Professional development training.
Private medical insurance
Uniform provided
Christmas Bonus
Schedule:
From Monday to Saturday
One day off during the week and on Sundays
Job Location:
Face-to-face employment
*Equal Employment Opportunities
$16k-23k yearly est. Auto-Apply 26d ago
Customer Service
Alivia Health
Service specialist job in Bayamn, PR
The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance.
Responsibilities:
• Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc.
• Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Required:
• High School diploma.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
$19k-27k yearly est. Auto-Apply 2d ago
Customer Engagement Rep I
Grupo Ferr Rangel
Service specialist job in Guaynabo, PR
LinkActiv Group
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business
.
The Customer Engagement Rep I position is a Part time, Regular position.MAIN RESPONSABILITIES • Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more. • Guide customers on products, services, and pricing; respond to related inquiries. • Apply customer service skills to identify needs and resolve issues. • Collect and input customer information into the system. • Document interactions and agreements with customers. • Review and confirm agreements made with the customer at the end of each interaction. • Ensure customer satisfaction in alignment with service standards. • Use and care for assigned resources such as workstations, computers, and headsets responsibly. • Maintain ethical conduct and confidentiality regarding the project, operations, and databases. • Follow project policies and quality assurance procedures. • Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices. • May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document. QUALIFICATIONS • 60 college credits or more, equivalent to 2 years or more of university-level studies. • Minimum of one (1) year in customer service. KNOWLEDGE, SKILLS AND ABILITIES • Demonstrate empathy and kindness in customer interactions. • Identify needs and offer appropriate solutions. • Register and follow up on cases in line with defined procedures. • Communicate service availability and eligibility to clients. • Maintain up-to-date records in the database. • Excellent organizational and leadership skills. • Ability to set priorities and manage time effectively. • Teamwork and ability to work under pressure. • Strong interpersonal communication. • Familiarity with general office equipment. • Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). • Writing, conversational and reading comprehension in Spanish. CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS • Not applicable to this position. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The noise level in the work environment is usually moderate. • Will operate a computer, copier and other modern office equipment. • The employee generally works indoors in an office. • Ability to work in a fast-paced environment with flexible hours, including evenings or weekends for content production or events. • Occasional offsite visits may be required, as requested by the organization. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to sit for extended periods while working on a computer and managing various projects. • Regular use of hands and fingers for typing, digital navigation, and handling office equipment. • Occasional lifting and carrying of production equipment, such as cameras and lighting, typically up to 25 pounds. • Strong visual and auditory skills are essential to assess multimedia content quality during production and editing processes.
If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us!
Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.LinkActiv Group
¡Nada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito!
Nuestra misión es aportar pasión y atención al cliente en cada paso del camino.
La posición Customer Engagement Rep I es Part time y Regular.MAIN RESPONSABILITIES • Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more. • Guide customers on products, services, and pricing; respond to related inquiries. • Apply customer service skills to identify needs and resolve issues. • Collect and input customer information into the system. • Document interactions and agreements with customers. • Review and confirm agreements made with the customer at the end of each interaction. • Ensure customer satisfaction in alignment with service standards. • Use and care for assigned resources such as workstations, computers, and headsets responsibly. • Maintain ethical conduct and confidentiality regarding the project, operations, and databases. • Follow project policies and quality assurance procedures. • Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices. • May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document. QUALIFICATIONS • 60 college credits or more, equivalent to 2 years or more of university-level studies. • Minimum of one (1) year in customer service. KNOWLEDGE, SKILLS AND ABILITIES • Demonstrate empathy and kindness in customer interactions. • Identify needs and offer appropriate solutions. • Register and follow up on cases in line with defined procedures. • Communicate service availability and eligibility to clients. • Maintain up-to-date records in the database. • Excellent organizational and leadership skills. • Ability to set priorities and manage time effectively. • Teamwork and ability to work under pressure. • Strong interpersonal communication. • Familiarity with general office equipment. • Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). • Writing, conversational and reading comprehension in Spanish. CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS • Not applicable to this position. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The noise level in the work environment is usually moderate. • Will operate a computer, copier and other modern office equipment. • The employee generally works indoors in an office. • Ability to work in a fast-paced environment with flexible hours, including evenings or weekends for content production or events. • Occasional offsite visits may be required, as requested by the organization. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to sit for extended periods while working on a computer and managing various projects. • Regular use of hands and fingers for typing, digital navigation, and handling office equipment. • Occasional lifting and carrying of production equipment, such as cameras and lighting, typically up to 25 pounds. • Strong visual and auditory skills are essential to assess multimedia content quality during production and editing processes.
Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, ¡tenemos la carrera ideal para ti!
Grupo Ferré Rangel de ser un Patrono con Igualdad de Oportunidades de Empleo. No discriminamos por raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, información genética u otro estado o característica protegida por las leyes federales, estatales o locales. Todos los solicitantes calificados serán considerados para empleo sin importar estas características. Animamos a personas de todos los orígenes y experiencias a postularse. Si necesitas asistencia o acomodos razonables debido a una discapacidad, por favor contáctanos en *****************.
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$17k-24k yearly est. Auto-Apply 1d ago
Cold Call Specialist
Nazareno Services Inc.
Service specialist job in Bayamn, PR
The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development).
This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals.
Core Responsibilities
Prospecting & Outbound Calling
Make outbound calls to assigned prospect lists using company-provided tools and scripts.
Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally.
Identify basic client needs and assess initial interest level.
Appointment Setting
Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative.
Confirm prospect availability, decision-maker status, and contact details prior to scheduling.
Clearly communicate the value proposition to ensure productive sales meetings.
Follow-Up & Documentation
Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system.
Conduct follow-up calls and callbacks as needed.
Maintain organized and up-to-date prospect records to support the sales closing process.
Sales Team Collaboration
Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality.
Adjust call scripts and messaging based on feedback and results.
Support specific sales campaigns, service launches, or targeted market initiatives.
Key Credentials
Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience.
Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred).
Preferred Qualifications
Strong verbal communication and persuasion skills.
Ability to handle objections professionally and confidently.
Highly organized, disciplined, and results-oriented.
Comfortable working with goals, quotas, and incentive-based compensation.
Basic familiarity with CRM systems or sales tracking tools (preferred).
Sales-driven mindset
Resilience and persistence
Active listening
Strong follow-up and consistency
Results and metrics orientation
Working Conditions
This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws.
Work is primarily performed in an office or remote call-center environment, depending on business needs.
The role requires prolonged periods of sitting, speaking on the phone, and working on a computer.
Continuous use of a telephone headset, computer, CRM systems, and dialing software is required.
The employee is expected to handle a high volume of outbound calls daily.
Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality.
The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times.
May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge.
Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.
$18k-21k yearly est. Auto-Apply 11d ago
Cold Call Specialist
Reliable Enterprises Development (Red
Service specialist job in Bayamn, PR
Job Description
The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development).
This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals.
Core Responsibilities
Prospecting & Outbound Calling
Make outbound calls to assigned prospect lists using company-provided tools and scripts.
Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally.
Identify basic client needs and assess initial interest level.
Appointment Setting
Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative.
Confirm prospect availability, decision-maker status, and contact details prior to scheduling.
Clearly communicate the value proposition to ensure productive sales meetings.
Follow-Up & Documentation
Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system.
Conduct follow-up calls and callbacks as needed.
Maintain organized and up-to-date prospect records to support the sales closing process.
Sales Team Collaboration
Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality.
Adjust call scripts and messaging based on feedback and results.
Support specific sales campaigns, service launches, or targeted market initiatives.
Key Credentials
Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience.
Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred).
Preferred Qualifications
Strong verbal communication and persuasion skills.
Ability to handle objections professionally and confidently.
Highly organized, disciplined, and results-oriented.
Comfortable working with goals, quotas, and incentive-based compensation.
Basic familiarity with CRM systems or sales tracking tools (preferred).
Sales-driven mindset
Resilience and persistence
Active listening
Strong follow-up and consistency
Results and metrics orientation
Working Conditions
This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws.
Work is primarily performed in an office or remote call-center environment, depending on business needs.
The role requires prolonged periods of sitting, speaking on the phone, and working on a computer.
Continuous use of a telephone headset, computer, CRM systems, and dialing software is required.
The employee is expected to handle a high volume of outbound calls daily.
Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality.
The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times.
May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge.
Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.
$18k-21k yearly est. 12d ago
Customer Service Representative
Genpt
Service specialist job in San Juan, PR
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$13k-21k yearly est. Auto-Apply 60d+ ago
University Representative
Kevane Grant Thornton LLP
Service specialist job in San Juan, PR
You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database.
The University Representatives:
Represent the firm in the campuses.
Deliver the firm's key messages to the universities and identify talented candidates.
Maintain a close relationship with the professors and student's organizations to promote the firm.
Principal Function:
The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment.
Educational Background:
The incumbent must comply with the following requirements:
Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably.
Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies.
Active member of the Accounting Students Association.
Fluent in English and Spanish, written and oral.
Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
$18k-28k yearly est. Auto-Apply 60d+ ago
Lot Operations Specialist I(Manheim)
Cox Enterprises 4.4
Service specialist job in Toa Baja, PR
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Lot Operations Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $13.70 - $20.53/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
* Gains familiarity with Lot Operations concepts, practices and methodologies.
* With guidance, performs basic lot-specific administrative duties, including:
* Handling vehicle check-in including input of accurate vehicle information (VIN; stock number; make, model, mileage, color, options; dealer identification number; etc.)
* Ensuring that all proper identification stickers and labels are affixed to arriving vehicles
* Directing vehicle transporters to appropriate car drop zones
* Reporting vehicle damage
* Capturing and uploading digital images of received vehicles
* Affixing sale identification windshield codes
* Handling and directing vehicle-related calls and inquiries.
* Follows all job-related safety and health procedures.
* Learns and complies with Lot Operations' standards and policies.
* Assists with special projects as assigned.
Qualifications:
Minimum:
* High School Diploma/GED
* Generally less than 2 years' experience in a related field
* Effective communication skills.
* Problem-solving and organizational skills.
* Ability to stand and walk for prolonged periods of time under the sun and outdoors conditions.
* Safe drivers needed; valid driver's license required.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$13.7-20.5 hourly Auto-Apply 13d ago
Customer Service Representative
Telemedik
Service specialist job in Guaynabo, PR
As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence.
Essential Duties:
Communicates with members by phone to provide information about their respective health insurance plan services.
Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions.
Manages incoming calls and refers them to the appropriate resources based on the member's specific needs.
Documents and records transactions, including details of inquiries and actions taken.
Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
Supports other Contact Center projects.
Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities.
Participates in training and development sessions.
Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information.
Immediately reports any Protected Health Information (PHI) exposure to the supervisor.
Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).
Requirements:
Minimum of one (1) year of experience in Customer Service.
Completed high school and/or university credits (preferred).
Advanced knowledge of computer applications and/or Microsoft Office.
Strong customer service orientation and commitment.
Excellent verbal and written communication skills.
Fast documentation and internet navigation skills.
Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m.
What are the benefits of joining our team as a Health Services Representative?
Training in service, regulatory aspects, and healthcare.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for growth and development.
Contributing to the health and well-being of the population.
Paid leave benefits.
Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
$13k-21k yearly est. Auto-Apply 15d ago
Customer Service Representative Bilingual
3500 Square
Service specialist job in Arecibo, PR
Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico
Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required
3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.
Key Responsibilities
Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.
Accurately document call details and process service requests in company systems.
Meet productivity and quality metrics (call handling, accuracy, timeliness).
Maintain confidentiality and adhere to all compliance and security standards.
Work collaboratively with supervisors and team members to ensure excellent customer experience.
Schedule
Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time)
Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time)
Minimum Qualifications
U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.
High School Diploma or equivalent required; Associate's degree preferred.
Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages.
Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).
Previous call center or customer service experience strongly preferred.
Ability to work on-site in Arecibo, PR on a full-time schedule.
Education & Certifications
High School Diploma or GED required.
Additional training or certifications in customer service, communications, or related areas is a plus.
What We Offer
Competitive hourly wage
Paid holidays, vacation, and sick leave
Health insurance and professional development reimbursement.
Career growth opportunities in federal contracting services.
How to Apply
Make a difference by supporting veterans while building your career in a professional call center environment!
Equal Employment Opportunity and E-Verify Statement
3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.
As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.
All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.
If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************.
3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.
Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.
3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
$13k-21k yearly est. Auto-Apply 60d+ ago
Customer Journey Representative
Liberty Latin America Ltd. 4.2
Service specialist job in Luquillo, PR
What's the role? A Customer Journey Representative is responsible for delivering exceptional service and support throughout the customer journey, ensuring a positive experience while driving sales effectiveness. This role bridges the gap between customers and internal teams, handling inquiries, resolving issues and processing orders.
How can you add value?
* NPS Mobile Support: Proactively manage and resolve issues identified through Net Promoter Score (NPS) feedback; contact customers to address mobile-specific pain points, driving increased customer satisfaction and loyalty.
* Call Center Sales Order Support: Facilitate the end-to-end sales process by assisting with order entry, verifying customer data, and resolving point-of-sale transactions to ensure seamless purchasing experience.
* Manage and resolve high-priority or escalated customer cases by analyzing root causes and delivering appropriate solutions within the department's established Service Level Agreements (SLAs)
* Accurately log all customer interactions, troubleshooting steps, and outcomes in the company's CRM or ticketing system.
* Advance to internal support teams when necessary, ensuring complete documentation, an effective handoff, and timely follow-up on customer issues to secure resolution and customer satisfaction.
* Responsible for assisting customers across a wide range of topics, including products, features, devices, applications, and related services.
* Maintain an expert-level working knowledge of all company products, services, current promotions, and processes.
* Diagnose and resolve customer-impacting issues while efficiently navigating multiple applications and systems to complete the necessary resolution.
* Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
* Perform other related duties as assigned to support business objectives.
* Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies, and procedures, including the Code of Conduct and Liberty safety standards and procedures.
* Other functions may be assigned.
What do you need?
Education and/or Experience:
Associate degree preferred.
2+ years of technical support experience preferred.
Other qualifications:
* Balance multiple systems and applications at the same time. Knowledge and ability to navigate Windows, iOS, Android, and cloud services (iCloud, Google Drive, OneDrive).
* Fully Bilingual- English and Spanish
* May be required to work in one or multiple queues/skills over various customer contact channels.
* Specific job assignments may require day, evening, weekend, or holiday hours.
* Availability to work a flexible schedule which includes all hours of call center operation.
* Excellent communication and computer skills.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
$19k-23k yearly est. 2d ago
Sales and Service Consultant
Insight Communications 4.6
Service specialist job in San Juan, PR
Job Description
Department
Recursos Humanos
Sales consultant
Reports to
German Muñoz
Title
Director of operations
Full time
Part time
Contract
In house
Shift hours:
Operating: Monday to Sunday rotating shifts
Extent
No extent
General purpose
Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer.
RESPONSIBILITIES AND COMPETENCES
Offer advice on products and service to customers.
Increase and provide follow-up to the client portfolio.
Achieve effective sales.
Send the visit form daily.
Report any situation or anomaly that arises during the visits.
Be oriented towards the fulfillment of objectives.
Professional appearance and excellent diction.
Follow-up and negotiation with clients.
Excellence and quality in customer service.
Ability to plan and organize (Efficient time management).
Good verbal and written communication, interpersonal and problem solving.
Possess high professionalism and ability to deal with clients.
Time management, punctuality and sense of urgency.
Dynamic and outgoing with excellent interpersonal skills.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Own vehicle in good condition
Valid driver's license
Cellular equipment
Experience and training in sales strategies and customer service.
Academic requirements
University studies in Business Administration
DEMANDS
I work mostly on the street making visits.
Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions.
Exposed to use electronic equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
$25k-29k yearly est. 6d ago
Merchant Service Consultant (Outside Sales)
Payroc 4.2
Service specialist job in San Juan, PR
Job DescriptionTitleMerchant Service Consultant (Outside Sales)
Sales
Reports to
Sales Supervisor
The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company.
1st Year Total Compensation Package realistic opportunity $35,000 - $50,000
2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000
What we're obsessive about:
Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way.
Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft.
Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products.
Duties and Responsibilities:
Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings.
Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales.
Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion.
Qualifications
High school diploma or equivalent
Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus
Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions
Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Preferred Qualifications
2 or 3 years of customer services, sales or credit card payment processing experience.
Driver's license, vehicle and availability for local travel.
Exceptional verbal, written and presentation skills in English and Spanish
Excellent customer service skills. Excellent negotiation and presentation skills.
Working Conditions
Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods
Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
Must be able to lift to 25 pounds if needed.
Travel Component
> 75%
Job Classification
Exempt
Equality:
At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.
Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at *************.
Compensation and Benefits
Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package.
We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.
Note to Agencies:
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
$50k-60k yearly 5d ago
Puerto Rico Store Customer Service
Melaleuca 4.4
Service specialist job in Guaynabo, PR
Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer ServiceSpecialist to be part of our Melaleuca Store.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
* Assembles and displays product specials and graphics in a pleasing professional presentation
* Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
* Answers customer inquiries and questions with knowledgeable and professional assistance
* Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
* Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
* Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
* Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
* Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
* Follows proper opening and closing physical security routines.
Additional
* Performs other duties as assigned or needed
Qualifications
Essential
* Thorough knowledge of company policies, procedures, and the company marketing plan.
* 10 key by touch.
* 40 wpm typing.
* Detailed work and organizational skills.
* Ability to analyze problems and create solutions.
* Ability to work independently and professionally and follow through on projects.
* Ability to prioritize and organize
* Ability to maintain confidentiality of sensitive areas.
* Written and verbal communication skills.
* Ability to work under stress.
* Standing, sitting, or walking for duration of shift.
* Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
* Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
* Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
* Visually read reports, computer screen, bottles, products, batch numbers, etc.
* Computerized accounts receivable experience.
* Good math skills (add, subtract, multiply, and divide).
* Strong customer relation skills for conflict situations.
* Ability to lift a minimum of 40 lbs.
* Pulling, stretching, bending, and lifting for duration of shift.
* Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
* Ability to climb stairs.
* Word processing, graphics and spreadsheet skills.
* Ability to lift 40 lbs.
* Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
How much does a service specialist earn in San Juan, PR?
The average service specialist in San Juan, PR earns between $16,000 and $49,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in San Juan, PR
$28,000
What are the biggest employers of Service Specialists in San Juan, PR?
The biggest employers of Service Specialists in San Juan, PR are: