Service Specialist jobs in Shoreline, WA

LOCAL APPLICANTS ENCOURAGED TO APPLY, FULLY ONSITE In this entry-level position, the Client Representative will act as a liaison between our clients and the customers with accuracy and efficiency. As a Client Representative you will be cross-trained in the different areas of our multi-faceted company such as marketing, sales, business management and management. Responsibilities: Stay up to date on client services, products, and industry trends Attend regular client training and developmental meetings Assisting in new customer acquisitions on behalf of our clients Consult prospective customers on behalf of our clients Assisting in the daily growth and development of assigned campaigns Skills: Leadership skills Positive attitude and ability to work well within a team environment Organized and detail-oriented Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Perks: Exciting work environment Paid training Weekly pay with bonuses available Growth opportunity Personal and professional development

Compensation Pay Range: $16.66 - $23.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc ) Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. All other duties as assigned. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: Strong communication skills Ability to obtain RSS Certification Desired: Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call , ext. 68901, and provide your requested accommodation, and position details.

!!! ON-SITE 5 days a week in RENTON OR EVERETT, WA !!! Job Title: Business Operations Specialist On-site 5 days a week Duration: Long-term contract (current contract end date is Dec 30th, but contract is likely/expecting to get extended for an additional 12 months) MUST HAVES: 7+ years of experience working with executive leadership, preparing reports with a high-level of visibility 5+ years of experience leading projects and coaching/mentoring others 3+ years of experience building reports & presenting plans/recommendations to executive leadership, prepares executives for internal and external meetings and events 3+ years of experience collecting data, developing metrics, and conducting trend analysis Experience designing organizational management systems and operating rhythms 5+ years of experience using MS Word, Excel, Outlook and PowerPoint in a professional environment Strong experience collaborating with executive team members to determine and prioritize business strategies Prior experience providing leaders with recommendations to accomplish actions and ensuring follow up for issue resolution Experience driving efforts to improve the efficiency and effectiveness of leadership teams Experience collecting, organizing, analyzing, and providing data according to established processes with the management system to maintain status of programs and business partner commitments and compliance DAY-TO-DAY RESPONSIBILITIES: Uses organizational skills and attention to detail to run and improve the management system Collaborates with executive team members to determine and prioritize business strategies Defining metrics, owning KPIs, conducting business reviews, etc. Provides leaders with recommendations to accomplish actions and ensures follow up for issue resolution Drives efforts to improve the efficiency and effectiveness of the leadership team Creates presentations and prepares executives for internal and external meetings and events- agenda planning, reviewing agendas, ensure presentation content is ready on time, operating technology during meetings, make sure meetings are set up beforehand, etc. Translating critical information from meetings with upper leadership to workers on-site and vice versa Managing site-based construction projects from a business/operational standpoint Collects, organizes, analyzes, and provides data according to established processes with the management system to maintain status of programs and business partner commitments and compliance Leads special projects as necessary Provides coaching and guidance to less experienced colleagues

Bilingual Customer Representative / Interpreter (W-2 Employee) Schedule: Monday-Friday, 8:00 AM - 5:00 PM (PST) Employment Type: Full-time, W-2 Languages Needed: Farsi/Dari Pashto Russian/Ukrainian Spanish About the Role: We are seeking dedicated and professional bilingual individuals to join our team as Customer Representatives / Interpreters. This is a dual-role position that combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with an administrative responsibilities. In addition to interpretation services, this role involves data entry, customer service, and document management. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Strong attention to detail is essential. Full benefits package is available, including medical insurance. Key Responsibilities: Interpretation & Customer Support Deliver real-time OPI/VRI interpretation services in your designated language(s) Assist contractors with completing and updating profiles and documentation Follow up with contractors to ensure records are current and compliant Maintain clear and professional communication with contractors and internal teams Handle sensitive information with confidentiality and accuracy Requirements: Strong bilingual proficiency in English and one of the following languages: Farsi/Dari, Pashto, Russian/Ukrainian, or Spanish Excellent communication, organization, and customer service skills Strong attention to detail and the ability to manage administrative documentation Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST) Prior interpretation experience preferred DSHS or national interpreter certification (NBCMI, CCHI, ALTA) is a plus (Support provided for those seeking DSHS recognition) Education & Professional Background: Bachelor's degree in Linguistics or Human Resources is preferred (or equivalent experience) Minimum of 2 years of relevant experience in contract administration and interpreter services Work Environment & Screening Requirements: This is a full-time, on-site position based at our Bellevue, WA corporate office Remote work is not permitted Candidates must pass a full-panel drug and alcohol screening and a national criminal background check Regular working hours are Monday-Friday, 8:00 AM to 5:00 PM PST Compensation: up to $25 per hour, depending on qualifications and relevant experience Full benefits package is available, including medical insurance

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world's most rugged industries, we serve motorcycle riders, kayak fishermen, police, farmers, pilots, extreme sports enthusiasts and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products. Job Summary Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish. Duties and Responsibilities Interacts directly and courteously with customers, primarily by telephone or email. Directs unresolved issues to the appropriate resource for resolution. Records details of actions taken into the ERP and CRM systems as applicable. Analyzes transactions and corrects errors to ensure accuracy of customer records. Research customer records to track order status and fulfillment. Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information. Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests. Performs associated duties as assigned by supervisor. Serves as an internal resource to support Inside and Regional Sales Teams. Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines. Related Experience Minimum 5 years of experience working with customers to evaluate their needs. Must have track record of reliability and follow through with great communication skills. Experienced with MS Office Suite, MS Outlook, and customer order entry. Education High school education required Associate degree preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to perform the following activities: Reaching. Extending hands and arms in any direction. Standing. Ability to stand when needed to complete tasks. Sitting. Sitting at desk for sustained periods of time. Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand. Grasping. Applying pressure to an object with the fingers and palm. Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips. Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds. Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the fingers and hands. Hourly Rate: 22.00 - 28.00 per hour Benefits: Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

Dexian is seeking a Visitor Relations/Customer Service for an opportunity with a client located in Mukilteo, WA. Responsibilities: Proficient with ticket sales and point-of-sale systems for transactions Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions Greets large groups, verifies IDs, and ensures smooth group visits Follows financial procedures for ticketing and sales transactions Answers incoming calls; operates telephone and intercom equipment proficiently Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups Assists with resolving tour schedule conflicts and handling guest questions and concerns May support Public Tour activities as needed Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences Learns and executes all safety procedures. Proactively identifies and reports safety concerns Collaborate with colleagues for work and break rotations; complete daily assignments as requested Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events Completes required training as scheduled and participates in team meetings Other duties as assigned by leadership team members Requirements: Education/experience typically acquired through basic education (e.g. high school diploma/GED) Six months experience working in customer services related position Six months experience with technology related to events, exhibits, or POS Proficient with Microsoft Office tools Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned Must maintain punctuality and consistent attendance, ensuring reliable support for visitors Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience Has experience with memorization of scripted material, and teaching or facilitation of learning concepts Prefer experience with technology related to events, exhibits or POS Prior experience with Future of Flight is a plus W2 Only Weekends and holidays. This role will focus on Future of Flight operations such as ticket sales and general guest services Desired Skills and Experience Visitor relations/Customer service On site: Mukilteo, WA Weekends and holidays - ticket sales and guest services Six months' experience working in customer services W2 only Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Pay $19-$20hr Plus GREAT BENEFITS!! Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems. Essential Job Duties Provide quality customer service. Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services. Handle phone calls and emails from customers pertaining to various customer issues and inquiries. Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries. May require an understanding of eBay and eCommerce sites. Provide customers a better solution when available, and assist our customers in finding the products they need. Perform all tasks to specified standards and metrics on a consistent basis. Assume other duties as assigned. Supervisory Responsibilities Not responsible for supervising employees. Minimum Requirements Education & Experience High School Diploma/GED Preferred Requirements Associate's Degree Sales or customer service experience, especially in a call center environment. Bi-Lingual, English & Spanish or English & French. Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Frequent use of Outlook, Word, Excel, graphics, etc. Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction. Prioritize assigned and routine tasks. Handle appropriately. No additional competencies required. Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 50 pounds. Benefits: Health/Dental/Vision Insurance Paid Time Off Paid Parental Leave Fertility Coverage 401k with Generous Company Match Company Paid Life Insurance and Long-Term Disability Short-Term Disability Employee Assistance Program Tuition Reimbursement Employee Discounts PNC Daily Pay Option Join us for an exciting career journey with positive, driven individuals.

Base pay of $18 and hour plus commission Schedule: Monday - Friday & Every other Saturday Are you confident on the phone and passionate about helping people? Join our team as a Telemarketer! You'll connect with potential customers using a proven script, share the benefits of our products/services, and help drive results. ️ What We Offer: Bi-weekly pay Paid holidays & vacation Health, dental & vision insurance (eligibility starts the 1st of the month after 60 days) Team environment & performance incentives What You'll Do: Use prepared scripts to inform and persuade Answer questions with confidence Document calls & follow-ups Help meet team goals and grow your skills ️ What We're Looking For: • Great communication skills • Customer-focused mindset • High school diploma or equivalent • Bilingual? That's a big plus! • Telemarketing experience preferred but not required Ready to start a new chapter in your career? Apply today and let's connect!

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time * Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations * Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule * Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply

Are you ready to join a team that is redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Specialist to support a team that is dedicated to delivering unparalleled service. As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team. Job Responsibilities Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed. Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers. Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients. Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters. Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events. Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager Required Qualifications, Capabilities, and Skills A minimum of two years of financial services experience. Demonstrated experience delivering exceptional client service to an affluent client base. Preferred Qualifications, Capabilities, and Skills A bachelor's degree Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs. This role will report in the office on a hybrid schedule. This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process . Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***Pay is $22-$25/hr DOE*** ***Must be able to work at our Kent location 1-2 days a month*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #WA158 Privacy Policy: ************************************************* Terms and Conditions: ***************************************************

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***Pay is $22-$25/hr DOE*** ***Must be able to work at our Kent location 1-2 days a month*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook , YouTube , and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #WA158 Privacy Policy: ************************************************* Terms and Conditions: ***************************************************

Full-time Description The Junior Service Consultant is an entry-level position responsible for providing excellent customer support and technical assistance to clients. This role involves understanding customer needs, troubleshooting issues, and offering solutions related to our products/services. The ideal candidate will be a proactive problem-solver with strong communication skills and the ability to learn quickly in a fast-paced environment. This position may require occasional physical tasks to assist with equipment setup, maintenance, or on-site client support. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Listen attentively to customer concerns to accurately identify problems and provide appropriate solutions. Maintain a high level of customer satisfaction through courteous and efficient service. Escalate complex issues to senior technicians or management when necessary. Technical Support: Provide basic to intermediate technical troubleshooting for products/services. Guide customers through step-by-step solutions and provide clear instructions. Document all customer interactions, issues, and resolutions accurately in the CRM system. Learn and stay updated on product knowledge, service procedures, and industry best practices. Problem Solving: Analyze and diagnose technical issues, striving for first-call resolution where possible. Identify recurring issues and contribute to developing long-term solutions. Collaboration: Work closely with senior consultants and other departments to ensure seamless service delivery. Participate in team meetings and training sessions to enhance skills and knowledge. Qualifications: Education: High school diploma or equivalent required. Associate's or Bachelor's degree in a relevant field (e.g., Information Technology, Communications, Business) preferred. Experience: 0-2 years of experience in a customer service or technical support role. Skills: Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Basic computer proficiency and ability to learn new software quickly. Customer-focused with a positive and empathetic attitude. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Basic understanding of [mention specific technology/industry relevant to your business, e.g., networking concepts, software applications, hardware components] is a plus. Physical Requirements (Essential Functions): Lifting: Ability to occasionally lift and carry objects up to 25 pounds (e.g., small equipment, tools, boxes of supplies) safely and independently. Carrying: Ability to carry equipment or supplies across office or client premises. Bending/Stooping: Ability to bend, stoop, kneel, or crouch to access equipment or perform tasks in confined spaces. Reaching: Ability to reach overhead and manipulate objects at various heights. Walking/Standing: Ability to stand and walk for extended periods (up to 4-6 hours) while performing duties or providing on-site support. Sitting: Ability to sit for extended periods while performing computer-based tasks and handling phone calls. Manual Dexterity: Excellent manual dexterity to operate computer keyboards, telephones, and other office equipment, as well as handle small tools if required for light equipment maintenance. Mobility: Ability to move between different work areas, client sites (if applicable), and navigate office environments. Benefits of Working at Swickard: Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support Opportunities for continued personal and professional growth. We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan Paid Holidays PTO About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We're a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. Salary Description $40,000 to $47,000 per year

Job Details Community Health Care - Lakewood Clinic - Lakewood, WA Full Time High School Diploma or GED $20.17 - $28.80 Hourly Monday - Friday - 8:00am to 5:00pmDescription Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Outreach Worker - Welcome Center to join our clinics! The Welcome Center Outreach Worker is responsible for streamlining the registration process for new patients. This role ensures that all demographic information, health history, and sliding fee paperwork is completed thoroughly and that notice of privacy practice and patient rights and responsibilities are reviewed with the patient. The Outreach Worker offers information to patients about after-hours access, urgent care, making appointments, dental clinics, and pharmacy. This role also helps remove barriers for patients in making appointments. As a part of the Integrated Care Team, the Welcome Center Outreach Worker also reaches out to managed care patients assigned to the clinic who have not been seen or who are due for services. Plus, other duties as assigned. Qualifications High School Diploma and 1 year previous experience in a related field or equivalent combination of education and experience. We encourage anyone with a relevant combination of education and experience to apply.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance At the Cisneros Agency, we do things differently. We dont just sell insurancewe build relationships and deliver peace of mind. We innovate, win, and grow togetherand have fun doing it. Were looking for a bilingual (Spanish/English), self-motivated professional to join one of the top five performing teams in Washington. Fluency in both written and spoken Spanish and English is essential for effective communication with clients and teammates. Insurance experience isnt requiredwe provide personalized, top-notch training to help you succeed. Compensation & Benefits $20$24/hour starting wage (higher for experienced/bilingual candidates) Base pay + bonus and commission Paid training and licensing hours 100% employer-paid health, dental & vision Traditional IRA with company match Unlimited Paid Time Off (PTO) Paid Volunteer Time Off (VTO) Flexible schedule & supportive team culture What Youll Do Provide friendly, accurate service via phone, email, and text Respond to insurance questions, policy updates, claims, and billing Review client coverage to uncover needs and recommend solutions Upsell existing clients and identify new sales opportunities Follow the Cisneros Agency Relationship Process consistently Collaborate with team members and contribute to a high-performing, positive work environment What Were Looking For Bilingual in Spanish & English (required) Excellent communication skills in both languages 2+ years in customer service or sales High integrity, commitment, dependability, and drive to succeed Ability to thrive in a fast-paced, evolving environment Why Youll Love It Here Collaboration: We support and celebrate one anothers wins. Growth: Youll receive continuous development opportunities. Balance: Flexible schedules and generous PTO keep you energized. Impact: Youll help people protect what matters most to them. Schedule: Full-time, MondayFriday, 8-hour shifts Pay: $20$25/hour + bonuses and commissions

Responsibilities As the Health at Home Navigator (HHN), your expertise in home-based services is essential to ensuring continuity of care for patients transitioning from acute care to home. By collaborating with physicians, case managers, and hospital teams, you play a critical role in improving clinical outcomes, patient satisfaction, and the overall care experience. Key responsibilities include: * Collaborate with Care Teams: Partner with providers, case managers, and social workers to facilitate seamless and timely discharges to home-based services, prioritizing patient-centered care. * Guide Patients Through Transitions: Assist patients and families in navigating post-acute care options, addressing barriers, and advocating for home-based services that align with their needs. * Safeguard Patient Well-being: Identify opportunities to reduce financial and clinical risks, ensuring patients and families are supported during and after their hospital stay. * Advocate During Rounds: Actively participate in multidisciplinary rounds, serving as a patient advocate to ensure efficient and effective continuity of care. * Engage Patients Early: Initiate discussions about care destinations and discharge planning upon patient admission, conducting informational visits to promote home health as a preferred option. * Prioritize Patient Populations: Work with hospital partners to identify and prioritize patient populations who will benefit most from home-based services, such as home health or hospice. * Overcome Healthcare Barriers: Address and navigate barriers within the healthcare system to ensure patients have access to appropriate home-based care. By fulfilling these responsibilities, the HHN plays a pivotal role in enhancing patient outcomes, improving satisfaction, and reducing care inefficiencies. Why Join Us? At CommonSpirit Health at Home, you'll find not just a job but a mission: to transform the home healthcare landscape and touch lives in a profound way-all while maintaining the work-life balance you deserve. If you're ready to build something extraordinary, we want to hear from you. Apply today and lead the way in reimagining patient care. Benefits: * Excellent Vacation Plan to recharge * Seven paid holidays; Four days of Personal Time * Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan * Delta Dental Plan * EyeMed Vision Plan * Fidelity 401(K) Plan * Lyra Mental Health Benefits * Cigna Life/AD&D Plans * Cigna Long Term Disability * Cigna Short Term Disability * Cigna Critical Illness/Group Universal Life Insurance Qualifications What We're Looking For: We seek experienced, compassionate leaders with: * A strong background in home health and hospice services * Completion of an accredited registered nursing program or MSW. Current unrestricted license as a registered nurse in state(s) of practice. * Home Health experience or prior navigator experience in a post-acute setting such as ALF/SNF/ILF. * Combination of Acute and Post-Acute care delivery experience preferred. * A desire to shape and lead an innovative program * Excel in communication and patient education * The courage to step into a startup type environment and make a lasting difference At CHI Franciscan Home Health, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities. Overview Now Hiring RN Home Health Navigators for St. Anthony's Hospital in Gig Harbor. Be a Trailblazer in Home Health and Hospice but still have the work balance you desire Are you a visionary leader in home health and hospice ready to embrace innovation and improve patient identification and home services transitions? CommonSpirit Health at Home is offering an exciting hospital-based role: Health at Home Navigator. This forward thinking position is ideal for driven professionals who are passionate about creating solutions and thrive on the challenges of a startup environment. As a Navigator, you will be a part of the hospital team of discharge planners but with the sole focus of driving care to the home setting, identifying patients who would benefit from home health or hospice services.

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities * Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs * Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details * Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps * Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders * Provide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clients * Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns * Quality assurance on work performed by our corporate team * Leverage storytelling skills to build exceptional customer reports Minimum Qualifications * 2-4 years of experience working in a digital advertising operations role, working with sales and marketers * 2-4 years of experience in campaign and performance management * Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development * Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus * Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables * Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results * Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities * Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations * Excellent written and verbal communication skills are necessary for effectively managing performance * Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them * Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations * Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly * Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications * BA/BS from a 4-year university or equivalent preferred * Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred The salary range for this position is $45,000 per year to $53,040 per year. Final compensation for the role will be determined by a variety of factors such as skills, certifications, and relevant work experience. Benefits for this role include: * Comprehensive medical, dental, and vision insurance available to the employee and employee's family (i.e. child, spouse, domestic partner). * Flexible Spending Accounts (healthcare and dependent care) and Health Savings Accounts * Short-term and long-term disability and life insurance (supplemental and accidental, death, and dismemberment) * Participation in CMG's 401(k) plan with generous company match and both pre-tax and Roth options * Paid flexible vacation and up to four weeks (160 hours) of paid wellness time, inclusive of paid sick and safe time under applicable law. * Up to eight (8) paid holidays throughout calendar year 2025 * Up to two (2) weeks of paid parental leave * Employee assistance program * All other benefits required by applicable law. About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 49 top-performing radio stations delivering multiple genres of content in 10 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 1671 #LI-Onsite CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people. At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference. If you are currently a CMG employee, please log into THRIVE to access our internal career center. Nearest Major Market: Seattle Apply now

Job Code:2024-93-14-007 Location:Administration, Bremerton Department:Operations Full Time/Part TimeRegular Full Time Job Responsibilities: The Print Services Specialist is responsible for managing all print-related operations, including overseeing large-scale print jobs, maintaining and operating high-end printers such as the Roland and Xante, and ensuring the quality and timeliness of all printed materials. This role is critical to supporting the organization's marketing, communications, and operational needs, delivering high-quality printed materials for internal and external audiences Essential Duties and Responsibilities * Manage and prioritize all print jobs, ensuring timely completion of marketing materials, brochures, posters, signage, and other printed assets. * Troubleshoot printer issues and perform basic repairs and maintenance to minimize downtime. * Collaborate with the PCHS staff to ensure that all printed materials meet branding and quality standards. * Monitor inventory levels of printing supplies such as paper, ink, and other consumables, and order supplies as needed to avoid production delays. * Assist with the design and layout of printed materials, ensuring that files are print-ready and meet technical specifications for various print formats. * Coordinate with external vendors as needed for specialty printing jobs or equipment servicing. * Ensure that all printed materials are properly stored, organized, and distributed to the appropriate departments or individuals. * Maintain accurate records of print jobs, including timelines, costs, and materials used, and provide reports to Senior Leadership as needed. * Provide technical support and training to other staff members on the use of printing equipment if necessary. * Assist in the pickup, transportation, and delivery of printed materials between facilities and outreach locations. * Other duties as assigned Supervisory Responsibilities This position has no direct reports. Pay Range: $17.94 - $25.16 Qualifications * Valid driver's license * Excellent troubleshooting skills and the ability to perform routine maintenance and minor repairs on print equipment (required) * Customer Service Experience (required) Must have excellent communication skills. Ability to work independently and as part of the team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment. Work Environment and Physical Demands With multiple locations and settings, PCHS' work environment and physical demands vary greatly depending on the employee's role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions. * * *

Shift: Swing (4:30pm - 12:30am) Shift Differential: $0.50 per hour Days Off: Tuesday, Wednesday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning three locations: Hobson Clinic, the DESC Pioneer Square clinics, and the STAR Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and undertreated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry Street in downtown Seattle. The CES team will be the point people to monitor and provide 24/7 safety and security at the STAR Center by managing the milieu outside and inside of the Shelter. The CES team will also be tasked with providing trauma-informed support to clients at the STAR Center and Pioneer Square by employing various de-escalation skills while in coordination and consultation with the wider STAR Center staff, clinical, and medical teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: * To be present in all main operating areas of Hobson Place, 216 James, and STAR Center for client engagement and de-escalation purposes. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area and walking regular rounds in both low and high-risk areas of the clinic, Hobson Place, 216 James, STAR Center and 600 block of 3rd Ave, including the area immediately outside of the clinic. * Monitor the general milieu outside the Hobson Clinic, 216 James Clinic, STAR center and the 500 and 600 blocks of 3rd Ave. * Work to maintain a comfortable atmosphere for people along 3rd Ave, even in the presence of potentially unusual or posturing client behaviors. * Proactively engage clients and community members in the public spaces on and around 3rd Ave. in front of Hobson Clinic, 216 James St, and the STAR Center. * Coordinate real-time intervention for crises both in and around DESC spaces. * Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients. * Initiate and maintain appropriate social interactions with clients and prospective clients. * Integrate experience with behavioral health and substance use conditions into work with clients and prospective clients. * Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. * Become a DESC trainer for de-escalation and dis-engagement for new employees and yearly refresher; this responsibility will be shared with another trainer within the agency. * Assist in training clinic staff on de-escalation skills and leading crisis response drills. * Receive training in hands on techniques (escorts and holds) and work in collaboration with partnering agency security to ensure the safety of clients is made a priority. * Commitment to diversity, equity, and inclusion, applying to all areas of work responsibility. * Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. * Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on escorts and holds in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. * Write a shift summary log detailing significant events involving clients and clinic operations, read log daily, participate in shift brief, complete activity logs and other shift-related documentation, and coordinate with relevant staff to ensure all required documentation is completed. * In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a collaborative active response approach. * Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. * Participate in bar review committee and, psych consults as needed. * Lead critical incident debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. * Help ensure cleanliness of sidewalks. * Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. * Wear agency-provided clothing that makes you easily identifiable in the community as a DESC employee. * Other responsibilities as assigned. Requirements MINIMUM QUALIFICATIONS: * Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. * Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. * Willingness to use training in de-escalation and disengagement to intervene with clients that are posturing or assaultive. * Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. * Experience working and building rapport with people in a psychiatric crisis. * Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. * Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Interest or experience in working with clients that traditional health care programs have turned away. * Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. * Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. * Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. * Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. * Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. * Able to maintain client confidentiality. * Ability to pass criminal background check. * Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. PREFERRED QUALIFICATIONS: * Has work experience as an Emergency Medical Technician or Psych Technician in the field. * Bilingual in English and Spanish. * Bi-cultural background/experience. * Skill in operating office equipment, including computers, communication platforms, software (e.g., Microsoft Word, Excel), and telephones. EDUCATION AND EXPERIENCE REQUIREMENTS: * Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR * A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties * Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS: Works both indoors in a climate-controlled office environment with frequent interpersonal interactions and primarily outdoors in variable weather with frequent interpersonal interactions. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.