Service specialist jobs in Springfield, IL - 250 jobs

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at *************** Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (******************************* . Job Description The Account Specialist is responsible for maximizing opportunities for the product portfolio in single layer geography. This individual will develop and maintain strategic business relationships with a wide spectrum of customers to include Hospitals, IDN's, Academic Institutions, Outpatient Accounts, Long Term Care Facilities, Government Accounts, and Specialty Private Practice. Business relationships will focus on increasing patient access to portfolio products, consistent with approved labels, developing new business, expanding current business, maximizing resource utilization, and increasing sales to achieve geography sales goals through a solution oriented and collaborative approach. The role will involve networking, client services, and a thorough understanding of institutional and medical practices. Responsibilities + Advances hospital and specialty customers along the sales continuum and gains prescriber commitments through effective questioning, active listening, and utilization of approved data and resources. Delivers on-label presentations/sales calls to appropriately highlight the benefits and risks of the product portfolio to create awareness of product solutions and address gaps in therapeutic areas, resulting in sales goal achievement. + Develops professional relationships and differentiates the Anti-Infective portfolio's value proposition at all levels (C-Suite, Physicians, Hospital Staff, Support Personnel) within accounts and departments to further the use of the product portfolio. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Ability to achieve success in a complex, matrixed, account-based selling environment in which the need for collaboration and cross functional discipline is critical. Consistently partners with AbbVie in-field (MSLs, National Director of Accounts and Key Account Directors) to and in-house teams to identify, design, and/or adapt appropriate approaches and tactics. + Creates, develops, executes, and monitors strategic geography business plans. Determines appropriate department, channel, HCP focus and frequency by account to deliver on sales objectives. Aligns appropriate resources to support tactic execution and adjusts as needed. + Sources, interprets and utilizes key data by account to develop and maintain working account profiles and relationship maps for all territory accounts to maximize call continuum and communication. Consistently targets key stakeholders and decision makers within each hospital/institution/outpatient setting to expand physician usage and customer base. + Attend and actively participate in local boards, societies, conventions, and other HCP meetings when appropriate. Represent AbbVie and assigned products at such venues, build/improve new/existing relationships. Channel key information, developments, or findings to internal partners/stakeholders. All communications in these forums are on-label. + Complete all AbbVie required training and maintain adherence to all company policies and OEC/Legal procedures. Meet health care industry representative credentialing requirements to gain entry into facilities and organizations that are in assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases + Proactively collaborates across multiple departments within healthcare institutions and across organizations. Seamlessly works with cross-functional partners including National Director of Accounts and Key Account Directors to develop processes within the account base while working with Medical Science Liaisons to develop compliant communication strategies. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers St. Louis and the Western portion of Missouri. Qualifications Qualifications + Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required. Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required. + Account based selling experience (Hospitals, Wound Care Centers, or Infusion Centers) and experience building advocacy in hospitals, with or without a formulary win, for acute products. History of navigating the matrix environment within accounts and complex customers such as IDN's, Academic Institutions, Hospitals, Outpatient accounts etc. + Knowledge of formulary approval process and driving formulary approvals. Experience with Buy and Bill and specialty pharmacy products is preferred. + Documented history of strong sales performance, consistent top performer, in a challenging market space or product portfolio. Proven advanced sales skills, ability to communicate novel or complex products and process while keeping it simple and overcoming customer concerns, advancing the sale and gaining new business. Strong team player mentality and a successful history of working as an individual contributor within a collaborative environment. + Strong business acumen: individual accountability and ownership of sales geography with the ability to multitask in a productive manner, solving problems and influencing without authority. Strong desire to "explore the unknown" and continuously enhance personal, professional, and account knowledge. Ability to effectively prioritize and manage multiple accounts. Business savvy, analytical ability to analyze diverse sets of data using multiple tools and define account/program strategies that drive + Strong planning and organization skills. Strong presentation and facilitation skills. Proven ability to learn procedural, technical, and clinical information quickly. Ability to understand, articulate, and routinely present complex scientific information to a variety of audiences. Strong problem resolution skills. + Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnerships with colleagues and cross functional team. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Ability to fully cover the assigned geography. + An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. + These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: + The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. + We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. + This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit ************************************************************************* US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: ************************************************************* Salary: $78,500 - $192,500

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: + High school diploma OR GED. + 6 months customer service experience OR 6 months experience in an office environment. + Data entry and/or typing experience. + Interpersonal, verbal and written communication skills. + Analytical and organizational skills and independent decision making skills. + Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: + 9 months customer service experience. + Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. + Knowledge of medical terminology and anatomy. + Proven ability to learn quickly and adapt to change. + Referral preference given to applicants able to take and meet testing criteria. **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description Trademark Marketing Group is seeking Entry Level Candidates for Entry Level Sales & Marketing Position working with Fortune 100 Client in the Springfield, IL. Trademark Marketing Group is a professional sales and marketing firm working with Fortune 100 companies nationally. Our sales and marketing firm takes a unique approach to ensure the satisfaction of our performance to our clients, consumers, and especially our team. Through this approach, TMG is now in a position of exponential growth. We believe that each team member can add value to the company in their own unique way. Trademark Marketing Group offers personalized one on one training to ensure that they learn the business skills needed to excel in our or any industry. Trademark Marketing Group is hiring for marketing and sales positions in the Springfield area! All positions are entry-level with advancement opportunity and involve marketing and sales. We're a company who puts our people and culture first - thanks for taking a few minutes to get to know us! We Are: -A rapidly expanding marketing and sales firm! -A fun place to work, where individuality is encouraged and hard work is rewarded. -A company that is growing exponentially in a time of economic hardship. -A company where advancement is based on merit. -A professional environment providing hands-on training to every member of our team. -A company specializing in face to face sales & marketing to new & existing customers. -A company where advancement is based on performance. -A company that provides personal mentor-ship and development to every team member. -A place where you can grow personally, professionally, and socially. *********************** Qualifications ENTRY LEVEL Candidates Must Be: -FUN. -Outgoing. -Confident. -Ambitious. -Willing to work hard to accomplish your own goals and those of our team. -Able to work in a team environment, both as a team member and as a leader. -Looking for an entry-level position in marketing, advertising, sales, customer service or retail Sales. -A great student with an open mind and sense of humor. -Someone who doesn't whine or make excuses. We provide full training for the right candidates. A four year degree is preferred but not 100% required for the right candidate. Got a question? Click here to visit our website to learn more about our training program, our exciting corporate culture, our people, and our unparalleled growth opportunities. *********************** Thank you for your interest in TMG! Additional Information Weekly Base pay Weekly Bonus Incentives Paid Training

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention. **_Responsibilities_** + Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns. + Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training. + Provide professional and courteous service to resolve member issues on the first call whenever possible. + Escalate complex issues via email to leadership or other departments when necessary. + Maintain accurate member records by updating information in company systems promptly. + Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs. + Adhere to HIPAA guidelines and safeguard all confidential member information. + Participate in ongoing training to learn new products and improve service quality. + Collaborate with team members and other departments to ensure seamless member support. + Attend required meetings and contribute feedback to improve processes and policies. + Perform additional responsibilities or special projects as assigned. **_Qualifications_** + High School Diploma, GED, or equivalent work experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing) + Strong customer service skills with a proven ability to resolve issues and meet performance goals + Basic knowledge of, or ability to learn, customer service processes and best practices + Demonstrated success in achieving KPIs and objectives + Proficiency in basic math and business calculations + Working knowledge of computer systems and data entry; ability to learn new platforms quickly + Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisors or senior peers on complex and unusual problems **Anticipated hourly range:** $15.70 per hour - $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00211 Springfield, IL-Springfield,IL 62704Position Type:Regular/Part time Pay Range: $15.50 - $19.40 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity. As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Use your skills to make an impact** **Required qualifications:** + Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered. + Ability to work independently under general instructions and with a team + Ability to clinically assess, plan, and advocate for patient's health needs + Ability to speak clearly and concisely + Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone + Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare. **Preferred qualifications:** + A minimum of 1-2 years related work experience in Home Health + Experience with HomeCare HomeBase (HCHB) and/or PointClickCare Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

The Associate Implementation Services Specialist is responsible for assisting a Karmak customer to seamlessly and productively implement the Karmak business system from first engagement to after the Bring Live. This includes configuring Karmak's software based on the customer's needs, to help the customers implement strategic business processes, to convert the customer's data for setup, sandbox and live and by providing comprehensive training that gives our customers and their businesses the tools and knowledge to utilize the Karmak software effectively and efficiently. The Associate Implementation Services Specialist must be able to set up and train on one specific major module, as well as to be able to convert data for setup, sandbox and Bring Live. The Associate Implementation Specialist also must be able to complete Branch Adds, Module Adds and Merger/Acquisition setup and training for their specific module. Essential Job Functions * Guide and assist customers through the transition from their previous business system to Fusion by providing the following: * Enterprise and Business Strategy/Data Discussion calls. Includes explanation of data load-sheet requirements. * Converting setup, sandbox and live data and communicating necessary changes and feedback to the customer. * Configuring the new Karmak business system with input from the customer. * Webinar training prior to Bring Live. * Remote assistance during Customer recreation. * On-site or Remote training during Bring Live. * Documenting and communicating notes at every step for all necessary parties' visibility and understanding. Including, but not limited to: * Business Strategy Emails/Notes * Setup Checklists: internal and customer-facing * Training Module Master Workbooks * Session Recordings * Recap emails * Clockify * GuideCX * Salesforce * Karmak-licensed AI tools * Complete configuration and training portions of Branch Adds, Module Adds and/or Merger/Acquisitions based on the customer request. This includes: * Completing the assigned item(s) by the date provided by the customer and/or the Karmak Operations Coordinator. * Notifying the Resource Coordinator or Operations Coordinator of any time or additional meetings which need to be scheduled. * Maintaining communication with the customer and internal teams regarding needs and status of the assigned. * Completing all documentation, cases and follow-up items related to the assigned as outlined in the Implementation Services Standard Operating Procedures (SOPs) and/or process documents. * Seeking out necessary resources to discuss any business-process related issues/items which may present themselves during the process. * Conducting webinar training and/or remote/onsite training based on assigned services. * Conduct additional services webinars for existing customer base. * Understand Karmak's implementation process and the departments that impact the process. Able to work with each of the necessary departments in a positive and accountable manner. * Understand Karmak's Branch Add, Module Add and Merger/Acquisition processes and the departments involved in those services. Able to work with each of the departments positively and professionally. * Be able to understand Salesforce and how it relates to Implementation Services projects. Able to find customer information and to read and understand all applicable documentation (Sales Orders, Cases, etc.). Able to professionally complete assigned cases and to close those cases within set timeframe. * Have a basic understanding of business processes and their impact on the setup of the Karmak business system software. * Adherence to all Department and Team policies and processes as identified in written SOP documents. Essential Knowledge, Skills and Abilities * Valid US Driver's License. * Ability to travel inside and outside of United States. * Proficient in Microsoft Office products: Outlook, Word, Excel. * Basic understanding of Karmak-licensed AI tools and comfortability in their usage. * Ability to learn at least one major module of Karmak software. * Ability to complete data load-sheet conversations and to complete data conversion. * Ability to learn and work both independently and within the framework of a team. * Basic understanding of the business and industry of our customers. * Basic knowledge of various learning styles and how to apply them. * Customer service skills. Ability to maintain a professional attitude. * Ability to maintain focus and be detail oriented. * Have excellent time management and organizational skills. * Be able to work well within the framework of a team and to follow documented processes and procedures. * Possess exceptional communication skills. * Ability to accept and build on constructive criticism, both from team members and from customers. * Assumes ownership and accepts responsibility for all actions. * Note for Accounting Implementation Services Specialists - Have an Associate's degree in accounting OR equivalent experience. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives. Under the supervision of the Quality Operations Director (QOD), the Quality Operations Specialist is accountable for the maintenance and oversight of the WelbeHealth Quality Operations (QO) program. This role monitors staff compliance with state and federal regulations and WelbeHealth policies and procedures, as well as coordinates WelbeHealth audits **Essential Job Duties:** + Collaborate with the QOD on the development of Quality Improvement (QI) Program initiatives and priorities + Serve as a primary resource for QO Coordinators to ensure accurate application of quality policies and procedures + Coordinate messaging for the QO team, including maintenance of email inboxes and other communication platforms + Collect, analyze, and generate reports for regulatory QO department data including that specified in the QI plan, HPMS, and required by state and federal regulations + Assist with auditing and ensuring timely completion of all regulatory requirements + Gather universe data elements for PACE and mock audits, and support data requests during audits + Complete investigations and notifications, along with the grievances, appeals, and HPMS processes as needed **Job Requirements:** + Bachelor's degree in a relevant field; master's degree in relevant field preferred; professional experience of five (5) years may be substituted + Minimum of two (2) years of work experience in QI in a healthcare setting + Experience and knowledge of healthcare compliance, including PACE-specific program compliance; PACE experience is highly desired + Experience with managing data and conducting analyses using productivity suite software, including complex spreadsheets + Extensive Microsoft Office Suite, Smartsheet, and Health Information Management experience + Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations **Benefits of Working at WelbeHealth:** Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. + Standard business working hours + Full medical, dental, and vision insurance, beginning day one + Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days + And additional benefits Salary/Wage base range for this role is $68,640 - $89,535 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $68,640-$89,535 USD **COVID-19 Vaccination Policy** At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. **Our Commitment to Diversity, Equity and Inclusion** At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. **Beware of Scams** Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************

Essential Duties and Responsibilities Key Accountabilities (listed in order of priority) SCALE, BAG, AND STITCH: Efficiently and effectively, with the appropriate attention to detail, packages and stitches bags and totes, inclusive of scaling totes (i.e. scoop corn in and out to achieve desired weight), with assistance. SWEEP BINS: With assistance, ensures traceability standards are met by effectively and efficiently sweeping bins to prepare them for the next variety then communicating completion with the Quality Assurance Specialist / Scale Operator and Production Supervisor. MEASURE BINS: With assistance, effectively measures bins and provides measurements to Operator for quality inspection and monitoring purposes. INSPECT, CLEAN, AND PREPARE CONTAINERS: With assistance, inspects, cleans, and prepares (i.e. install liners, when requested) containers so they are in an appropriate condition for loading to prevent rejections. Takes pictures of each step to verify process. CLEAN FACILITY: Cleans facility inside and outside autonomously and proficiently with an appropriate attention to detail as well as efficiency. OTHER DUTIES, as assigned Knowledge, Skills and Abilities Calculate simple math equations and read measurement devices (i.e. scale, measuring tape, etc.) Lift up to 55pounds continuously. Core Competencies Communication Energy Safety Focus Work Standards Adaptability Influencing Quality Orientation Initiating Action Technical/Professional Knowledge & Skills Qualifications and Education Requirements HS diploma, GED, or equivalent experience Special Requirements Requires a valid operators license or reliable mode of transportation to travel within the trade territory. Willing and able to work overtime, as required. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the duties of this job, the employee must have the ability to regularly use arms, hands, and fingers to handle, feel, reach, grasp, turn, lift, move, twist or bend. This position frequently requires the ability to stand for long periods of time and frequently walk, climb, or balance to reach high destinations, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 55pounds. Specific talking, hearing, smelling, and vision abilities required by this job include talking with employees; listening to conversations; visual abilities job include close vision, distance vision, color vision, peripheral vision, night vision, depth of perception, and ability to adjust focus; and have a sense of smell to identify issues related to the facility. When operating vehicles or machinery, must have the ability to quickly respond with the hand, arm, or foot to a sound, light, or object(s) when it appears; the ability to know your location in relation to the environment or to know where other objects are in relation to you and quickly and repeatedly adjust the controls of a vehicle or machinery to exact positions. Work Environment While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the duties of this job, this position may be exposed to moving mechanical parts, as well as dirty, wet, dry, hot, and cold working conditions. In addition, the employee may occasionally work in high precarious places and closed in surroundings. The noise level in the work environment is usually moderate to loud.

Quick Link ****************************************** Position Title Enrollment Services Representative I Full Time or Part Time Full Time Months Worked Per Year 12 Hours Worked Per Week 40 Work Schedule Monday - Friday, 8AM-5PM The Enrollment Services Representative I makes an impact where student success begins by providing front-line, student-centered support across Enrollment Services. This role assists students by answering questions, explaining processes, and guiding them to the appropriate departments. Responsibilities include supporting admissions, registration, records, testing, and financial aid processes; processing credit and non-credit registrations and transcripts; scheduling appointments; proctoring exams; and assisting staff with daily operations and special projects. The ideal candidate demonstrates strong customer service skills, attention to detail, a positive attitude, and a team-oriented approach while maintaining student confidentiality. As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC! Minimum starting salary will be no less than $41,505 per year with an excellent benefit package. LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment. Required Qualifications Associates degree OR two years of relevant office/customer service experience. Employment is contingent upon the successful completion of a criminal background check. Preferred Qualifications Physical Requirements Position Salary Minimum starting salary will be no less than $41,505 per year with an excellent benefit package. Requisition Detail Information Open Date 12/15/2025 Last Day to Apply Open Until Filled Yes Special Instructions to Applicants This position will be open until filled; however, applications must be received on or before Thursday, January 8, 2026, to be considered during the initial review window. Applicants chosen for interview will be initially contacted by email. In-person interviews for this position are anticipated to begin January 27 with an anticipated start date of February 24. If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application. If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at ************ if you have any questions. Lincoln Land Community College ATTN: Human Resources P.O. Box 19256 Springfield, IL 62794 Job Duties Description of Job Duty Provide a wide variety of support services to students while anticipating current and future needs. Essential Duty? Yes Description of Job Duty Employ quality customer service skills to analyze student needs and ensure that students are directed to the appropriate department and the staff. Essential Duty? Yes Description of Job Duty Resolve basic questions and communicate process completion steps to students. Essential Duty? Yes Description of Job Duty Assist students in completing various registration, admission, records, testing and financial aid processes. Essential Duty? Yes Description of Job Duty Complete registration processing for students and members of the community into credit and non-credit courses. Essential Duty? Yes Description of Job Duty Serve as a public relations representative for the public at-large by providing admission, registration, records, testing, financial aid, and other pertinent information. Essential Duty? Yes Description of Job Duty Process official and unofficial transcripts. Essential Duty? Yes Description of Job Duty Maintain student confidentiality in accordance with FERPA regulations. Essential Duty? Yes Description of Job Duty Proctor tests for students and clients, ensuring that all Testing Center processes are followed. Essential Duty? Yes Description of Job Duty Schedule appointments for students. Essential Duty? Yes Description of Job Duty Assist staff in all Enrollment Services areas with daily work and special projects as assigned. Essential Duty? No Description of Job Duty Demonstrate a positive attitude and a team approach toward accomplishing departmental and institutional goals. Essential Duty? No Description of Job Duty Perform other duties as assigned. Essential Duty? No Reference Requests A document provided by a reference in support of a job application. Reference Request Details Require Applicants to submit references for this position? No Last day a reference provider can submit a recommendation Minimum number of references 3 Maximum number of references Applicant Special Instructions Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.

Full-time, Part-time Description Hyman's Auto Supply; Specialty Paint Division We are an automotive Paint, Materials & Equipment Distributor in the Decatur, IL market, with other locations in Springfield, Peoria, Chicago, Addison and Mishawaka, IN. Hyman's Auto Supply is a family business that has been in operation for over 98 years. We are growing in our markets and are looking to add to our talented staff! Duties - Check in merchandise accurately from various vendors - Stock Shelves in a safe and timely manner - Pull/Check/package orders for local customer delivery - Mix custom automotive paint (training provided) - Complete Miscellaneous tasks per Store Manager's discretion -Part time position Monday thru Friday- Hours negotiable - Pay based on experience -$15-$18/HR Requirements - High School Diploma or GED - Must be able to lift 40 lbs. - Job requires you to stand/walk for extended periods of time - Must have a Driver's License and a clean driving record Salary Description $15-$18/HR

Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: * Provide support to customers, handle inquiries, and provide resolutions. * Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. * Perform data entry with high efficiency. * Maintain professional verbal and written communication. * Manage workloads and complete service requests for customers in a timely manner. Requirements: * High School Diploma or greater. * 3+ years of customer service experience required. * Prior call center experience (inbound/outbound) required. * Must have great customer service skills. * Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC * Excellent written and verbal communication skills. * Strong data entry skills. * Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): * Top pay for experience * Full benefit package including medical, vision, and dental insurance * Paid vacation, sick days and holidays including your birthday! * 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************

Full-time Description The Patient Financial Services Specialist is a key member of the Patient Accounting team, responsible for supporting the financial experience of patients through compassionate service, accurate billing processes, and informed financial counseling. This role combines direct patient interaction with behind-the-scenes account management, including resolving account issues and assisting patients with understanding and managing their financial responsibilities. The Specialist ensures billing accuracy and compliance while helping patients access necessary care without unnecessary financial hardship. ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Communication & Financial Counseling Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options. Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs. Evaluate patients' financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies. Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy. Conduct follow-up communications to collect documentation and complete financial aid processes. Respond promptly to inquiries or correspondence from patients. Account Review & Maintenance Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility. Document all account activity, communications, and financial arrangements accurately in the billing system. Review credit balances and reconcile multiple accounts when applicable. Collaborate with billing and insurance teams to support seamless patient financial experiences. Compliance & Professional Conduct Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations. Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance. Promote a work environment consistent with the mission, vision, and values of the organization. Report compliance concerns appropriately and participate in training sessions as required. ADDITIONAL DUTIES Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines. Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner. Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision. Bilingual skills are a plus. Ability to work under pressure, meet deadlines, and adapt to changing priorities. (The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.) SUPERVISORY RESPONSIBILITIES None Requirements EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, finance, or related field preferred. Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting. Proficiency with billing systems, EHR platforms, and Microsoft Office applications. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS & WORK ENVIRONMENT Regular contact with patients, guarantors, insurance representatives, and internal departments. Primarily sedentary work in a standard office or remote setting. Frequent use of computer, phone, and office equipment. Occasional lifting of up to 25 pounds. Visual acuity for reviewing billing documentation and computer screens. CORPORATE COMPLIANCE Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse. BENEFITS Please use the link below to visit our website for a list of benefits offered. *************************************** Salary Description $18.90 - $28.35 per hour

Min USD $16.00/Hr. Max USD $23.64/Hr. Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Schedule Full Time, Day Shift 8:30am-5:00pm Qualifications Education: * High school graduate or equivalent required. Experience: * Previous work experience in a medical office and/or customer service position preferred. * Previous experience dealing directly with the public in person and on the phone preferred. * Computer experience and typing skills required. Other Knowledge/Skills/Abilities: * Strong written and verbal communication skills required. * Ability to multi-task and prioritize required. * Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills. Responsibilities Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed. Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment. Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, patient portions at the time of service, and other old balances. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists. Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards. Manages task lists within the electronic health record. Demonstrates support for and participates in accomplishing team goals and objectives. Assists clinic in meeting goals related to maintaining required government programs, such as NCQA and Meaningful Use programs. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at *************** Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description The Account Specialist is responsible for maximizing opportunities for the product portfolio in single layer geography. This individual will develop and maintain strategic business relationships with a wide spectrum of customers to include Hospitals, IDN's, Academic Institutions, Outpatient Accounts, Long Term Care Facilities, Government Accounts, and Specialty Private Practice. Business relationships will focus on increasing patient access to portfolio products, consistent with approved labels, developing new business, expanding current business, maximizing resource utilization, and increasing sales to achieve geography sales goals through a solution oriented and collaborative approach. The role will involve networking, client services, and a thorough understanding of institutional and medical practices. Responsibilities Advances hospital and specialty customers along the sales continuum and gains prescriber commitments through effective questioning, active listening, and utilization of approved data and resources. Delivers on-label presentations/sales calls to appropriately highlight the benefits and risks of the product portfolio to create awareness of product solutions and address gaps in therapeutic areas, resulting in sales goal achievement. Develops professional relationships and differentiates the Anti-Infective portfolio's value proposition at all levels (C-Suite, Physicians, Hospital Staff, Support Personnel) within accounts and departments to further the use of the product portfolio. Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. Ability to achieve success in a complex, matrixed, account-based selling environment in which the need for collaboration and cross functional discipline is critical. Consistently partners with AbbVie in-field (MSLs, National Director of Accounts and Key Account Directors) to and in-house teams to identify, design, and/or adapt appropriate approaches and tactics. Creates, develops, executes, and monitors strategic geography business plans. Determines appropriate department, channel, HCP focus and frequency by account to deliver on sales objectives. Aligns appropriate resources to support tactic execution and adjusts as needed. Sources, interprets and utilizes key data by account to develop and maintain working account profiles and relationship maps for all territory accounts to maximize call continuum and communication. Consistently targets key stakeholders and decision makers within each hospital/institution/outpatient setting to expand physician usage and customer base. Attend and actively participate in local boards, societies, conventions, and other HCP meetings when appropriate. Represent AbbVie and assigned products at such venues, build/improve new/existing relationships. Channel key information, developments, or findings to internal partners/stakeholders. All communications in these forums are on-label. Complete all AbbVie required training and maintain adherence to all company policies and OEC/Legal procedures. Meet health care industry representative credentialing requirements to gain entry into facilities and organizations that are in assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases * Proactively collaborates across multiple departments within healthcare institutions and across organizations. Seamlessly works with cross-functional partners including National Director of Accounts and Key Account Directors to develop processes within the account base while working with Medical Science Liaisons to develop compliant communication strategies. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers St. Louis and the Western portion of Missouri. Qualifications Qualifications Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required. Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required. Account based selling experience (Hospitals, Wound Care Centers, or Infusion Centers) and experience building advocacy in hospitals, with or without a formulary win, for acute products. History of navigating the matrix environment within accounts and complex customers such as IDN's, Academic Institutions, Hospitals, Outpatient accounts etc. Knowledge of formulary approval process and driving formulary approvals. Experience with Buy and Bill and specialty pharmacy products is preferred. Documented history of strong sales performance, consistent top performer, in a challenging market space or product portfolio. Proven advanced sales skills, ability to communicate novel or complex products and process while keeping it simple and overcoming customer concerns, advancing the sale and gaining new business. Strong team player mentality and a successful history of working as an individual contributor within a collaborative environment. Strong business acumen: individual accountability and ownership of sales geography with the ability to multitask in a productive manner, solving problems and influencing without authority. Strong desire to "explore the unknown" and continuously enhance personal, professional, and account knowledge. Ability to effectively prioritize and manage multiple accounts. Business savvy, analytical ability to analyze diverse sets of data using multiple tools and define account/program strategies that drive Strong planning and organization skills. Strong presentation and facilitation skills. Proven ability to learn procedural, technical, and clinical information quickly. Ability to understand, articulate, and routinely present complex scientific information to a variety of audiences. Strong problem resolution skills. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnerships with colleagues and cross functional team. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Ability to fully cover the assigned geography. * An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. * These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit ************************************************************************* US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: *************************************************************