Service specialist jobs in Thousand Oaks, CA

We are seeking an experienced, hands Customer Service Representative for an amazing company! This pivotal role, resolving complex customer issues, and ensure seamless experience for every client we serve. You'll act as a key liaison between customers, internal departments, and team members,continuously improving processes to uphold the highest standards of service. This is an exciting opportunity for a team-oriented leader ready to make a lasting impact in a fast-paced, growth-driven environment. Team Supervision & Support Lead, mentor, and support a team of customer service representatives Monitor individual and team performance, providing real-time feedback and coaching Assist in onboarding, training, and developing new team members Foster a positive, accountable, and collaborative team culture Customer Issue Resolution Handle escalated customer concerns and complex service inquiries Ensure prompt and professional resolution of customer issues Uphold a customer-first approach in all interactions Performance Monitoring & Reporting Track and analyze key metrics such as order accuracy, response time, and customer satisfaction Identify trends and areas for improvement, and implement corrective actions when needed Communication & Cross-Functional Collaboration Collaborate with Sales, Operations, and other departments to resolve issues and streamline communication Clearly communicate policy updates, process changes, and service improvements to the team. Core Competencies: Excellent communicator and team player Self-motivated, organized, and able to juggle multiple priorities High level of integrity and interpersonal skills Process-oriented mindset with a focus on continuous improvement Results-driven and accountable Education & Experience: Minimum 2 years experience in Customer Service or Sales Support within a manufacturing setting Minimum 2 years experience in retail or food service distribution??is highly preferred Proven experience handling escalated issues and team supervision is a must College Degree highly preferred Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay: $22.00 - $25.00 per hour Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to?? The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Pay Details: $22.00 to $25.00 per hour Search managed by: Michelle Schiller Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

About the Foundation: The mission of The Ralph M. Parsons Foundation is to improve the quality of life for all people in Los Angeles through impactful grants and strategic initiatives that advance community well-being. To achieve our mission we employ a constellation of interrelated activities that promote civic and cultural vitality, economic stability, access to high quality education and health care, and neighborhood safety and resilience. Our guiding values are collaboration, courage, humility, openness and responsiveness. More information on the Foundation can be found at www.rmpf.org. Position Summary: The Facilities and Operations Specialist is responsible for implementing the day-to-day administrative and operations needs of the Foundation's office environment. The Foundation includes fifteen (15) staff and is developing processes and procedures to accommodate community groups wishing to use the office space for meetings and convenings. Under the supervision of and reporting to the Director of Operations & Grants Administration and in collaboration with members of the management team, this position will be responsible for all logistics related to the office and facilities, including the use of office space use by external groups, the purchase and maintenance of needed office supplies and equipment, support with staff and board events and retreats, handling of mail and phone messages, and reception duties. Primary Job Duties and Responsibilities: Implement the process and procedure for the use of the office space for hosting external community groups. This includes scheduling, responding to reservation inquiries, arranging for parking, creating lists of resources such as catering, ensuring access to the building, providing agreed upon supplies, ensuring functioning of meeting equipment, and arranging for clean up. Order food and arrange for delivery and provide set up and clean up for board meetings and other work meetings as determined by leadership. Ensure parking and directions are provided for all visitors. Responsible for day-to-day managing of all issues arising related to the facility. This includes mail and packages, parking, phone, electricity, water, air conditioning, heating, appliances, fixtures, sound systems, monitors, televisions, furnishings, window treatments, key cards, lockers, ordering and stocking kitchen and work supplies, and facilities maintenance. Responsible for ensuring the upkeep and maintenance of the office space including janitorial, furniture and appliance repair. Arrange for all IT support troubleshooting and provide onsite assistance as needed. Manage vendor support for the repair, replacement and installation of AV and electronic equipment such as computer monitors, laptops, phones, video monitors, speakers and sound systems, and wifi routers. Participate as needed and abide by all emergency preparedness planning and trainings. Welcome guests and arrange for parking validation and parking instructions as needed. Support with phone and email messages, forwarding to appropriate staff or respond directly if applicable. As required, conduct other duties and special projects. Qualifications Bachelor's degree preferred 3+ years of experience working in a facility, event planning or logistics role Experience working at a foundation or nonprofit preferred Demonstrated experience managing multiple projects at the same time, prioritizing and tracking multiple work streams under deadlines and in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe. Experience with database systems preferred (particularly Blackbaud Grantmaking). Comfortable learning and using various vendor portals (e.g., Envoy) and design tools such as Canva and PowerPoint. Strong interpersonal skills, demonstrated flexibility and adaptability allowing for building relationships with staff, grantees, board members and partners in a respectful and authentic manner Demonstrated commitment to the values of the foundation The Foundation office is located in downtown Los Angeles. This position is required to be on-site during office hours (8:30am to 4:30pm Monday through Friday). Must possess a valid CA driver's license and active automobile insurance as required by the state of California. Must be available to work occasional early mornings, evenings and weekends. Physical requirements for the job may involve light lifting and carrying, and climbing stairs. The non-exempt salary hiring range for this position is $75,000 - $110,000 and is commensurate with experience. Our client has a generous benefits package, including health, dental, vision, life and disability insurance and a 403(b) plan with an employer contribution. We value thoughtful applications that reflect your alignment with our mission and values. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. The Ralph M. Parsons Foundation acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, ancestry, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics, or combination of characteristics, protected by federal, state, or local laws. Reasonable accommodations will be made for qualified applicants with disabilities to participate in the application process.

Salary: Up to $60,000-$65,000 DOE We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds. Responsibilities: Provide exceptional customer support across multiple channels, ensuring timely and accurate responses. Manage orders, returns, and inquiries through Shopify and internal systems. Utilize PC and Excel to track orders, update records, and maintain customer data. Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience. Identify trends and escalate recurring issues to improve processes and customer satisfaction. Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management. Generate reports to track customer interactions, order fulfillment, and returns. Maintain knowledge of products and services to provide accurate information and guidance to customers. Support internal projects and initiatives that improve operational efficiency and enhance the customer experience. Qualifications: Strong communication and problem-solving skills. Comfortable using Shopify, PC, and Excel (or similar tools). Highly organized, detail-oriented, and able to manage multiple tasks. Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required. What We Offer: Competitive salary up to $60-65K DOE. Growth opportunities within a dynamic DTC company. Supportive, team-oriented work environment.

Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. Responsibilities: File Importer Security Filing (ISF) File Customs Entry Daily tracking and tracing of customer shipments Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations Maintain thorough communication with client and overseas offices throughout shipment process Arranging payments to vendors for services rendered Utilizing Customs Brokerage management software for filing and document generation Maintaining reports online or in Excel if required by the account Working in conjunction with other staff to complete required import service Complete accurate profit and loss analysis for each shipment Requirements: Strong attention to detail and accuracy Good communication with teammates, supervisor and clients Ability to multi-task, prioritize, and manage time effectively Aptitude to work independently on daily tasks Capacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred Skills At least 1 year at US Customs Brokerage Experience as customs broker entry writer Experience with Customs or ISF filings Familiar with US imports Familiar with Customs Requirements of Partner Government Agencies What you'll get in return: Competitive base salary Medical, dental and vision insurance for employees 401K Program to help you invest into your future Flexible vacation time to promote a healthy work-life balance Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)

This position handles loan operations, remittance/wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank's loan system. This includes loan disbursements and payments, interest rate changes and rollover for all types of loans according to established department procedures. Covers for wire transfers as requested from other departments. Handles SBLC registration and imaging under IMEX trade system. Job Responsibilities • Monitors and escalates overdue and non-overdue payments to IBG and Management on a daily basis. • End to end processing for loan disbursement request. • Review Facility Activation sheet received from Credit Control Unit. • Review Credit Agreement for new onboarding facility. • Ensures loan disbursement request comply with the term and condition under loan facility agreement. • Ensures there is sufficient limit being set up and available for each loan disbursement. • Acquire daily interest rates to assist in determining the appropriate loan pricing and create a new loan account in Loan system based on different loan type. • Generates rate change notices, and mails to customer for interest rate setting/rollover. • Ensures there is no missing billing for any loan payment due. • Monitors and generates loan billing notices and mails to customer in advance. • Handles loan interest and fee collection. • Handles loan repayment request. • End-to-end processing for loan breakage fund penalty calculation and collection. • Retrieves Agent Bank and customers instructions daily. • Maintains and updates loan daily transaction log. • Updates and report daily funding position to Treasury & Markets. • Retrieves end of day loan system report. • Retrieves incoming wires and Nostro account statement. • Performs end of day balancing and reconciliation. • Maintains loan documentation records and files. • Prepares and releases Swift payment messages for loan drawdown request. • Clears sanction hits under EWSS system or escalates to Compliance Officer for potential hit. • Covers for wire transfers as requested from other departments. • Handles SBLC registration and imaging under Singapore IMEX trade system. • Provides customer service to internal and external customers. • Contacts Agent Banks and clients as needed. • Responsible for user acceptance testing (UAT). • Other duties as assigned. Education: Bachelor's Degree in Business Administration and/or related field required. Experience: 3-5 years Loan Operations experience required. Knowledge of Commercial Loan lifecycle required. Knowledge of SWIFT payment system preferred. Knowledge of Standby Letters of Credit trade product is a plus but not necessary. Skills/Ability: Independent and motivated team player. Possess strong interpersonal and communications skills. Strong aptitude for detail, accuracy, and organization. Ability to work in a fast-paced, high-volume environment. Can work on own initiative, ability to prioritize workloads and deliver to tight timescales. Ability to problem-solve & provide suggestions to operational issues through a pragmatic and commercially sound approach. Proficient MS Office Word/Excel/PowerPoint skills and understanding of core banking systems.

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries Must request assistance for escalated and/or more complex issues to department senior associates or supervisors Meet outlined production and quality standards Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values

Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!

RE/DONE is seeking an Entry Level Ecommerce Customer Service Coordinator to join our Los Angeles team. We're looking for a passionate, detail-oriented problem solver who is part analytical, technical, and customer experience focused. This person will work cross-functionally with internal business partners to execute the best customer experience, website updates and marketplace activities. This role will be focused on customer service as well some e-commerce responsibilities. RESPONSIBILITIES Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience, via email, chat and personal shopping. Troubleshoot and resolve customer issues with orders, exchanges, returns, etc. with grace and efficiency. Develop a strong understanding of product line, constantly leveraging to create up-selling + cross-selling opportunities. Day to Day website support on Shopify+ platform including products, shipping, inventory, returns, and merchandising. Support website product launches as needed. Assist eCommerce Manager with various tasks including but not limited to Site Merchandising, QA web development, and ad hoc report key metrics. Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues. Act as liaison to help resolve customer or merchandise related issues. EXPERIENCE / REQUIREMENTS: Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence. College degree or equivalent vocational education. 1+ years of experience in customer service in a like-minded environment Fashion or E-Commerce experience recommended. Ability to think outside the box with a keen eye for detail. Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure Ability to multitask and self-manage. A high level of integrity in all that you do, in and out of work.. Ability to collaborate and comfortable communicating with other teams to find solutions. Detail oriented and organized. Shopify experience preferred but not required. Hybrid Schedule Job description subject to change due to business needs

As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments. Essential Job Functions: Provide amazing (above and beyond) service across multiple channels Provides exceptional customer service leveraging strong problem solving and professional communication skills Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation process for tier 2/3 Works as a team member and reports issues to management that are important to area/process improvement. Uses appropriate judgment in upward communication regarding department or employee concerns. Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…) Continuously adhering to our Quality Assurance standards Contributes to team effort to help achieve department objectives Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Job Qualifications/Requirements: Knowledge of Zendesk is a plus Available during business hours, including evenings and weekends. Be a creative problem solver Comfortable working in a high stress fast changing environment Polite, friendly attitude to deal pleasantly with customers and agents Cheerful, engaged, and uplifting tone during customer interactions Reliable in Attendance & Punctuality Ability to work under deadlines Strong multi-tasking skills Type 45 WPM Clear and articulate speaking voice Command of the English language Bilingual in Spanish a plus Computer/Internet skills/Word/Excel Mathematical skills Organizational Skills HS Diploma Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply. WINDSOR EQUAL OPPORTUNITY EMPLOYER

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems. Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions. Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently. Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service. PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps. SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable). Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions. Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system. Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications: 5-8 years of experience in supporting and administering Dynamics 365 Field Service. Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting. JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality. PowerApps: Hands-on experience with PowerApps for app development and automation. SAP Knowledge: Desirable understanding of SAP for integration and support. Communication Skills: Effective communication with U.S. clients and internal stakeholders. Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage. Certifications: Microsoft Dynamics 365 Field Service certifications are preferred. Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain. Documentation: Strong documentation skills to maintain records of support activities. Proactive Mindset: Initiative to proactively address issues and contribute to system improvements. Team Player: Collaborative attitude to work effectively with cross-functional teams. Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information: SAP Field Service Management with SAP S/4HANA Service A PLUS Required Certifications: MB-240 Microsoft Dynamics 365 FIELD SERVICE PL-200 Base Monthly Salary Competitive ++ Annual Performance Bonus

DEPARTMENT DESCRIPTION At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. TEAM DESCRIPTION As a Premier Services VTC Specialist, you'll be a trusted expert and technical leader within the Premier Services Team-a specialized group known for fast response, grace under pressure, and an obsession with getting it right the first time. You'll sit at the center of the Disney collaboration ecosystem, bringing deep domain knowledge and hands-on mastery to complex AV systems while supporting VIP customers with their complete technology needs. Working closely with executives, engineers, and team members, you'll ensure strategic alignment while exercising high autonomy in troubleshooting, optimization, and implementation. You'll mentor junior technicians, drive service excellence initiatives, and serve as the escalation point for complex technical challenges. Your leadership will ensure the team operates cohesively to deliver a superior customer support experience that consistently meets or exceeds expectations as measured by customer satisfaction surveys-which you'll help create, review, and action. WHAT YOU'LL DO Own and drive rapid, high-priority response to escalated incidents across global collaboration environments - 24/7 as needed. Deliver a seamless, white-glove experience across devices, offices, and events. Acquire, configure, and deploy connected devices, peripherals, desktop systems, and mobile devices. At individual and team level, document and report all work performed in the form of tickets via ITIL tools and processes. Collaborate closely with vendors and internal partners. Troubleshoot, isolate and resolve issues to minimize downtime. Troubleshoot complex interoperability issues across Microsoft, Cisco, and third-party ecosystems. Monitor performance metrics and implement proactive improvements using analytics tools. Provide expert, on-site meeting and event support-ensuring every presentation, broadcast, and high-profile call runs flawlessly. Respond rapidly to high-priority escalations and coordinate team response during critical incidents. Facilitate individual and team maintenance of accurate configuration, change, and asset documentation aligned with enterprise standards. Serve as a trusted escalation point for technical issues impacting executives or critical meetings. Mentor and guide junior engineers and technicians, fostering a culture of technical excellence, accountability, and customer-first service delivery. Flexibility & Decisiveness: Production environment requires adaptability to adjust shift plans, provide backup coverage, and make real-time decisions to ensure service continuity. Develop and contribute to service-excellence initiatives that enhance reliability, scalability, and customer satisfaction. Partner with engineering and product teams to influence technology roadmaps and future collaboration strategy. REQUIRED QUALIFICATIONS & SKILLS Minimum of 5 years of related work experience, including supporting enterprise-scale collaboration and AV environments. Comprehensive understanding of AV systems and signal flow-comfortable reading schematics and diagnosing issues to component level. Expert-level knowledge and advanced fluency with Microsoft Teams Rooms, Teams Admin Center, MTR Pro-Management Portal, Cisco Control Hub, Pexip CVI, Vyopta, Appspace, and Crestron XIO. Advanced fluency with desktop systems, mobile devices, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365 including hybrid integrations and security. Expert-level knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI - comfortable with aspects of designing, deploying, and optimizing solutions at scale. Comprehensive understanding of signal flow, conferencing hardware, and troubleshooting from component to cloud. Calm, confident communicator with exceptional customer service instincts and executive presence; able to translate complex technical issues into a clear business context. Highly organized, detail-oriented, and comfortable managing multiple priorities independently. PREFERRED QUALIFICATIONS Experience in AV integration, live event production, and executive meeting support at scale. Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows. Experience with ServiceNow or similar ITSM platforms at administrative level. Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace. Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards. Trained and capable if acting as A.1, TD, Camera operation. Hardware & Peripherals (Expert): Laptops, desktops, mobile devices, printers, scanners, A/V equipment (DSPs, codecs, control systems), conference room. *nix operating system administration skills/experience. HTML, CSS, and JavaScript literacy. Relevant advanced certifications: CTS (Certified Technology Specialist) or CTS-D/CTS-I CCNA (Cisco Certified Network Associate) or higher ITIL Foundation or ITIL Practitioner Microsoft certifications (Azure, Teams, Modern Desktop Administrator) Cisco certifications (CCNP Collaboration, Webex specialist) EDUCATION Bachelor's degree in Computer Science, Engineering, AV Technology-or equivalent hands-on experience with relevant technical certifications. The hiring range for this position in Burbank, CA is $106,900 to $143,300 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Enterprise Technology Job Posting Primary Business: Services and Platforms Primary Job Posting Category: Executive Technical Support Employment Type: Full time Primary City, State, Region, Postal Code: Burbank, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-11-14

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information If you'd like to work at one of the busiest repair shops in the region, please contact us now. We are part of a large dealer group and are looking to add several technicians to our super busy service department. We have great benefits and a great work environment with highly competitive pay. Health, Dental and Vision coverage for employee Competitive compensation with efficiency bonus 401k Plan Paid time off Paid training, growth opportunities Employee vehicle purchase plans Discounts on products and services Long term job security Employment Position: Full Time Salary: $90,000.00 - $150,000.00 Yearly Salary is negotiable. Zip Code: 91362

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department - Community Services Supervision Receives general supervision from the Community Services Supervisor. Scope Position will perform a variety of functions that supports service providers in continually improving service levels through consultation on related regulation, best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with regulatory and/or statutory requirements. Act as subject matter expert and provide support and technical assistance to regional center staff and service providers about performance measures. Manages the receipt, tracking, investigation, and resolution process for Whistleblower Complaints involving service providers. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, and follow-up on implementation. Collaborates with other Community Services Specialists such as Quality Assurance (QA) and Resource Developer (RD) as needed for investigations, monitoring, follow-up activities and reporting. Represents the agency in transactions with Community Care & Health Care Licensing, the Department of Developmental Services, community agencies, and regulatory agencies. Internal liaison to Contract Administration and external liaison to Department of Developmental Services (DDS) for Service Provider Investigations and outcomes. Monitor and maintain Whistleblower Complaints and Audit Reports. Participate in the implementation of the Service Provider Quality Incentive Program, maintain records, and develop reports on the effectiveness of the outcome measures as established by DDS and NLACRC. Prepare information material and provide trainings to Service Providers as needed per identified trends, and for new initiatives related to the Quality Incentive program and other related areas. Employment Standards Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor's degree in a related field and four years of related experience; or a Bachelor's degree and five years of related regional center experience. A Master's degree in a related subject may be substituted for two years of experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Knowledge: Developmental or related disabilities, social service provision. Skills: Customer service, relationship building experience, and an understanding of regional center services and community resources. Must work successfully with people from a variety of cultures and backgrounds. Ability to understand and apply regulatory and statutory information during reviews or investigation. Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communication. Ability to develop and facilitate trainings. Ability to remain objective while conducting investigation. Education/Experience: Bachelor's Degree in social work, psychology, or a closely related field from a four-year college or university and with related experience. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver's License and reliable and transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid option ( must be a California Resident ) Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $20.90 - 23.22 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.

Concierge Officer We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The Concierge Officer position helps maintain a safe and secure environment for our clients by remaining visible, actively monitoring the premises, and maintaining access control. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Concierge Officers will provide customer service and information to a client's employees and customers. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. The Concierge Officer is a public facing, customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitude and outgoing personality, we will provide the training and knowledge you need to be successful in the security industry. Are you interested in being part of our Team? * Apply quickly and efficiently online * Interview from the convenience of your own home * Weekly pay * Competitive benefits * Flexible schedules With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. "Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings. The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $45,000 - $66,000 Work Model OFFICE

This recruitment is being conducted to fill a temporary assignment and not being conducted to establish an eligibility list from which regular appointments will be made, as such this recruitment may close at any time. Employees hired in this capacity are considered at will and do not accrue property interest in the assignment and are not eligible for benefits. There is currently a temporary assignment at Ventura College's East Campus located in Santa Paula. This pool will remain open until the temporary vacancy has been filled. WHAT YOU'LL DO: Under the direction of an assigned supervisor, provide services in support of students enrolling in college, retaining students pursuing educational goals, and assisting students in completing educational, career or program/department goals. WHO WE ARE The Ventura County Community College District (VCCCD) is a public community college district serving residents throughout Ventura County. VCCCD's three colleges - Moorpark College, Oxnard College, and Ventura College - offer programs for transfer to four-year colleges and universities; career technical training, basic skills instruction; as well as community service, economic development, and continuing education for cultural growth, life enrichment, and skills improvement. The Ventura County Community College District recognizes that a diverse community of faculty, staff, and administrators promotes academic excellence and creates an inclusive educational and work environment for its employees, contractors, students, and the community it serves. With the understanding that a diverse community fosters multi-cultural awareness, promotes mutual understanding and respect, and provides role models for all students, VCCCD is committed to recruiting and employing a diverse and qualified group of administrators, faculty, and staff members who are dedicated to the success of all college students. The Ventura County Community College District does not engage in any employment practice that discriminates against any employee or applicant for employment on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, political beliefs, age, gender, sex, religion, transgender, sexual orientation, marital status, veteran status, and/or physical or mental disability. Serve as the initial point of contact and source of information for the department; screen and critically assess student needs; respond to inquiries, explain policies, and provide general information to students related to admissions, enrollment and registration, course placement, program requirements and student responsibilities; refer students requiring advanced guidance to a Counselor; schedule counseling appointments, as needed. E Provide assistance to students with enrollment, registration, and transfer processes, including completion of appropriate paperwork (e.g., enrollment and transfer applications, and petitions); respond to questions and provide general assistance to students inputting abbreviated education plans; ensure individual education plans are input into appropriate software programs. E Use established policies, procedures, guidelines, and rubrics to clear student prerequisites, inform students of appropriate course placement, provide information about equivalent courses across the District colleges, and calculate student GPAs for current and transfer students. E Check for accuracy of program maps associated with Guided Pathways; input into appropriate software programs; provide students with program maps; serve as a direct point of contact for students participating in Guided Pathways success groups/completion circles. E Receive, review, and process student forms, documents, and related records; request additional student information; identify and correct errors, as needed. E Create and conduct workshops for a variety of topics including matriculation process, student orientation, and transfer processes for prospective, new, and continuing students. E Serve as a resource for students on academic probation; provide workshops and other information to students regarding probation process. E Coordinate assessments for students; provide input to others on special support services as necessary. E Create, maintain, and retrieve student records; participate in the evaluation of student data and records for special projects and reporting. E Participate in outreach activities to disadvantaged populations for the purpose of promoting student access to the college. E Coordinate liaison activities between the college and various public and private agencies. E Provide assistance to program faculty, counselors, coordinators, and administrators with the development and implementation of special projects and college-wide programs and services; develop and maintain special programs as assigned. E Provide assistance to students related to accessing student services such as attending events and workshops, requesting accommodations, accessing materials, and locating information regarding transfer and career inquiries; direct students to a variety of information and resources as needed for educational planning and other appropriate programs (e.g., Library and Learning Resources Center, Financial Aid, etc.). E Respond to inquiries and provide technical information regarding forms, documents, schedules, courses, guidelines, requirements, processes, laws, codes, rules, regulations, policies, and procedures. E Create, maintain, and update academic flyers, pamphlets, worksheets, and other materials used for marketing, orientation, and other workshops for current students. E Assist with updating department website content; maintain department social media accounts. E Serve on a variety of campus and District committees; attend and participate in meetings, conferences, seminars, and in-service training workshops as assigned. Work collaboratively and professionally with faculty, staff, students, and stakeholders from diverse academic, socioeconomic, cultural, disability, gender identity, and ethnic communities. E Demonstrate cultural humility, sensitivity, and equity-mindedness in working with individuals from diverse communities; model inclusive behaviors; and achieve equity in assignment-related outcomes. E Perform related duties as assigned. E = Essential duties A bachelor's degree in psychology, counseling, education, or related field AND two years of experience providing student services or serving in an instructional capacity at an educational institution. OR A graduate degree in psychology, counseling, education, or related field AND one year of experience providing student services or serving in an instructional capacity at an educational institution. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Duration of work experience is calculated based off a standard 40-hour full-time work week. Part-time work experience will be prorated based on a 40-hour full-time work week. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. When completing the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience. ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodation should document this request in an email to HRMail@vccedu including an explanation as to the type and extent of accommodation needed to participate in the selection process.