Language Services Specialist - Dari/Pashto - Houston, TX
Cherokee Nation Businesses, LLC
Service Specialist Job in Houston, TX
Serves as a community interpreter for Limited English Proficiency (LEP) individuals in a simultaneous mode. Relays critical information between speakers of two different languages in compliance with ACF Afghan Resettlement Support Program policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
Selects appropriate mode of interpretation for each situation. Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes. Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction. Practices active listening and picks up cues from encounter participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process. Understands language as an expression of culture, recognizes the underlying assumptions of each party about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other. Explains role of the interpreter to clients. Recognizes the complexity of the case management service and added factor of linguistic barrier. Sets tone of the client encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters). Encourages and fosters direct communication between provider and client. Maintains professional distance and integrity. Diffuses conflict between parties by remaining calm and impartial. Clarifies instructions, follow up steps in a diplomatic, effective manner. Serves as a cultural and linguistic resource to both clients and case managers to contribute to successful outcomes. Intervenes as intercultural mediator when communication is compromised by culture-bound messages. Avoids generalizations and stereotyping Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter. Performs other job-related duties as assigned.
No supervisory/management authority.
EDUCATION AND EXPERIENCE
Equivalent Combination of education and experience will be considered. Fluently speaks one or all Pahstu/Dari/Farsi/Pashto and English. Experience working in multicultural environments and/or human services field is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Fluently speaks one or all Pahstu/Dari/Farsi/Pashto and English. Experience providing language interpreting services on a paid or volunteer capacity. Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred. Ability to pass an extensive Federal, State and County background check.
Work is primarily performed in a climate-controlled office environment. Work will be performed in a climate-controlled office environment. Travel is required up to 75% of the time if not located in local area.
ABOUT THE TEAM
Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios - ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.
Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.
Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team!
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.
For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at "CNB.Compliance@cn-bus.com" This email box is not for resumes or follow up on job applications.
$35k-52k yearly est.