Service specialist jobs in West Des Moines, IA - 461 jobs

Client Support Leads meetings with clients, including meetings at client locations. Responsible for providing comprehensive client support and acts as main client contact for book of business. Effectively manages difficult client communications inclu Client Service, Benefits, Specialist, Employee, Client Support, Account Manager, Retail

Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Bob Smith - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Promote successful and long-lasting customer relations. QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Experience managing client relationships is preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening Dedicated to customer service Able to anticipate customer needs Able to effectively relate to a customer

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Retirement Plan Services Consultant is the responsible for managing client relationships, including employee education, and promoting trust and retirement plan services to new and existing customers. As a Retirement Plan Services Consultant, you will: Manage assigned client relationships and maintain contact with existing customers to ensure high quality service delivery and to develop additional business. Develop new retirement plan services and trust business. Keep abreast of new regulations relative to retirement plans and legal and tax consequences and strategies. Advise clients, concerning the design and administration of pension, profit sharing and other retirement benefit trust plans. Work with others in the trust department to achieve team goals and objectives, including assistance in the development of marketing/client materials. Support and participate in the management of the bank's goals and objectives through referrals and cross selling opportunities. Participate in community and business activities to enhance the image and position of the bank and to develop new business for the trust department. Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet. Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives. Performs all other duties as assigned. Qualifications: 2+ years of Retirement Plan Services Consulting is required Bachelor's degree in business, Finance or related field of study preferred PC, phone system, general office equipment Proficiency with Microsoft Office applications Ability to maintain strict confidentiality Ability to effectively promote Nicolet as a bank of choice In-depth knowledge of banking positions Strong organizational, multi-tasking and prioritizing skills Self-motivated and resourceful Benefits: Medical, Dental, Vision, & Life Insurance 401(k) with a company match PTO & 11 1/2 Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled

Job Duties and Responsibilities Provides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies. Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service. Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff. Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer clients for additional retail and bank services. Balances teller drawer, vault, coin machine and ATM. Bundles and scans appropriate work through the Branch Capture System. Acts in accordance with all LSB regulatory policies and procedures. Represents Lincoln Savings Bank in a positive light in all professional duties. Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank. Performs other duties and responsibilities as defined by management. Necessary Skills and Attributes Excellent communication skills Positive, customer-focused mindset Ability to multi-task while still meeting deadlines High school diploma or equivalent Prior customer service and retail experience Proficient in Microsoft Office (Outlook, Word, Excel) Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel and Outlook. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Client Relationship Specialist The Client Relationship Specialist is responsible for cultivating and maintaining strong relationships with clients, partners, and stakeholders. This role focuses on fostering long-term engagement, identifying new opportunities for the company's offerings, and ensuring exceptional communication and customer service. Acting as a key liaison between the company and its clients, the Client Relationship Specialist will collaborate with internal teams to align goals and support seamless project execution while utilizing CRM tools to track and enhance client interactions. Essential Duties and Responsibilities Develop and sustain strong, trusting relationships with clients, partners, and stakeholders through regular communication and meetings. Recognize and pursue new business opportunities in collaboration with internal teams, aligning them with client needs and company objectives. Provide exceptional service by addressing client concerns promptly and effectively, ensuring a high level of client satisfaction. Work closely with internal teams to ensure effective communication, alignment of goals, and seamless execution of projects. Develop and implement strategies for relationship building and management to achieve business objectives and drive growth. Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions. Project Management Oversee all aspects of client management projects, including setting deadlines, assigning responsibilities, monitoring, summarizing progress of project Ensure deliverables fall within the applicable scope and coordinate with other departments to ensure all aspects of each project are compatible. Coordinate internal resources and third parties/vendors for the flawless execution of projects; ensure resource availability and allocation Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Manage project scope and objectives, involving all relevant stakeholders and ensuring feasibility Develop and maintain a detailed project plan to monitor and track progress. Routinely deliver project status reports for upper management. Develop spreadsheets, diagrams, and process maps to document needs and measure project performance using appropriate tools and techniques Communicate project plan consistently throughout the project with clients, internal resources, and third-party vendors; report and escalate to management as needed Manage changes to the project scope and project schedule to ensure that all projects are delivered on-time, within scope and within budget Practice Management Serve as the subject matter expert for the Advisor Club Program (membership); maintain accurate records of client conversations; actively and accurately utilize Projects, TMI and other applicable Myriad approved tools to document status updates to confirm a clear line of communication is maintained Active engagement with communications and of Advisor Club Manage onboarding process for new Advisor Club members and offboarding process for existing Advisor Club members Complete quarterly touch point meetings with all assigned Advisor Club members Maintain database and active prospect list of customers; follow through on proposals, sales, client engagement, and orders; manage all sales and business transactions start to finish to confirm completion, in collaboration with appropriate departments/Leadership members Maintain up-to-date client data in the TMI system and contact database for purposes of cross sales and reporting, scheduling, fee tracking and marketing; consistently connect with clients to guarantee records are accurate Coordinate, analyze and work in conjunction with Leadership to improve customer service offerings to aid in meeting and exceed company goals The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Bachelor's degree in Business, Marketing, Communications, or a related field preferred. 3-5 years of experience in client relationship management, customer success, or account management, ideally in a business-to-business (B2B) environment. Strong interpersonal and communication skills, with a client-focused approach. Proficiency in CRM software and experience with project management tools. Solid problem-solving skills with the ability to address client concerns effectively. Strong organizational skills and ability to handle multiple projects simultaneously. Desired Traits Excellent organizational skills and attention to detail Ability to build and maintain positive client relationships. Strong attention to detail and accuracy in client documentation. Ability to multi-task and adhere to deadlines Passion for delivering outstanding customer service and exceeding expectations Collaborative team player with a client-centric mindset Ability to anticipate potential problems and develop solutions needed to resolve them Desire to grow as an individual through continuously learning new techniques

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: Monday-Thursday 8:15am -5:45pm with 1 hour lunch break Friday 8:00am-12:15pm (No Lunch Break) The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Cumming, GA This position does not requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 years required) Spanish Speaking preferred) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

This position focuses on Home and Community Based Services (HCBS) provider quality and will evaluate HCBS waiver, habilitation, CNRS providers, and self-directed services to ensure quality and compliance with state and federal rules and laws and industry best practice standards. The HCBS Provider Quality Specialist for applications will focus on HCBS provider applicants in Central and Western Iowa to provide a successful onboarding experience including technical assistance on the development and implementation of policies and procedures, training development, and evaluation of the provider through their initial quality oversight review. Candidate must live North/Central Iowa or Western Iowa to be considered for this opportunity Essential Functions Conduct comprehensive quality evaluations of HCBS waiver, Habilitation, CNRS providers, and self-directed services Assess provider compliance with state and federal regulations, policies, and procedures Develop and implement corrective action plans with providers Provide technical assistance and guidance to providers on HCBS topics. Document findings and maintain detailed records of provider evaluations Analyze data and prepare reports on provider performance and compliance Facilitate training sessions and educational workshops for providers Collaborate with stakeholders to implement quality improvement initiatives Monitor provider progress in meeting quality standards Stay current with evolving HCBS regulations and best practices Requirements Bachelor's degree in healthcare administration, social work, public health, or related field Minimum 3-5 years experience in HCBS or quality improvement Knowledge of state and federal HCBS regulations and requirements Understanding of quality assurance principles and methodologies Strong analytical and problem-solving skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite and able to use various types of technology. Valid driver's license and ability to travel within assigned region Strong time management and organizational skills Preferred Skills Experience with HCBS waiver programs and self-directed services Knowledge of person-centered planning principles Background in disability services or long-term care Training or teaching experience Knowledge of continuous quality improvement methodologies Experience with data analysis and reporting tools Experience working remotely. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen!Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation: $14.00 - $18.00 / hour Job Type: Full-time

Benefits: Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community. Job duties include, but are not limited too: Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare Work on clients getting their hours covered by caregivers to meet their requirements - finding out what days and times they are willing to be seen for services by the caregiver. Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing. Review referrals of potential intakes. Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement Ensuring all sensitive information (HIPAA) related items are placed in a secure area. Willingness to assist with finding coverage and working shifts when all other options have been exhausted. Conduct intakes with new veterans and seniors that come aboard Check documentation and PDI's of host homes to ensure quality care is given Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work Keeping records of tasks being completed, updating software that we use within the office Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively Qualifications and Education Requirements Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance. Associates or Bachelor's degree within the spectrum of Human Services. Preferred Skills Proven work experience as a Service Coordinator or similar role Strong work ethic and service skills Excellent communication and interpersonal skills Strong record-keeping and analytical skills Excellent organizational skills and attention to detail Compensation: $20.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Golden Heart Caregivers are the BEST CAREGIVERS! We are looking for caring, qualified caregivers with a Golden Heart to join our team! At Golden Heart Senior Care, we believe there is nothing more important than for a person to receive the highest quality care to live a full and independent life. Golden Heart Senior Care provides companion care, non-medical home care services, and personal care for clients in their homes. Come and join a locally owned and operated Golden Heart Senior Care team! All Golden Heart Senior Care agencies are Equal Employment Opportunity employers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Heart Senior Care Corporate.

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Services Specialist at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! And bonus - since we allow you to "dress for your day", you can wear jeans when your schedule allows! * Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting. * Be a master of multitasking and answer patient questions multi-line live chat system. * Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience. * Work as a part of team that supports clinical staff and physicians in doing what they do best - providing excellent healthcare. * Participate in a department potluck or team building activity over lunch. * Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic. * Be a positive, professional representative of The Iowa Clinic. * Leave in the evening - hooray for working standard clinic hours! This job might be for you if you have… Education * High school diploma or equivalent Qualifications * A desire to find a meaningful, fulfilling career * Exceptional customer service skills * Effective communication skills * A positive and team-oriented attitude Bonus points if… * Have experience using a multi-line telephone system experience (inbound and outbound) in a call center setting * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals and paid holidays * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, casual dress code and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication

AGRILAND FS is looking for a self-starting, dependable, and mechanically inclined individual who enjoys working outdoors. This individual will safely and efficiently install and service propane systems. Core Responsibilities: Install new propane systems and service existing propane systems Above and below ground propane plumbing to the building Trenching Replace regulators & Performs leak checks Set and maintain tanks General tank maintenance and repair to ensure safe operation Deliver and remove propane storage tanks Accurately bill for parts and service Provide assistance with inventory control Work in a positive team environment to maintain equipment and facility What we need from you: Be able to obtain a CDL with Hazmat, tanker and air brake endorsements Prefer construction, plumbing or heating experience Excellent mechanical aptitude demonstrating problem solving skills Exceptional work ethic, self starter with the ability to work outdoors in a variety of extreme weather conditions Good organizational and communication skills Excellent customer service skills demonstrating commitment and perseverance Must be able to lift over 75 lbs. on a regular basis Must be able to stand, sit, crawl, climb and reach difficult areas as job demands What we offer our team: Paid, in-house training and certification for DOT License and Endorsements for a Class A CDL with tanker and hazmat endorsements Work with updated and modern equipment Competitive benefits including medical, dental, vision, and life insurance, and more Paid time off, sick pay, and paid holidays Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match Recognition and pay incentives for good job performance Are you a good match to join the AGRILAND FS Team as a Propane Service Specialist? Apply now! AGRILAND FS is an equal opportunity employer Must be able to pass all pre-employment testing along with a background check.

Why Orchard Place? At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values inclusion, and continuous improvement. Job Title: Services Support Specialist Pay for this position is posted at: $21.00 hourly Position Overview: The Services Support Specialist provides essential support for the professional development and community development for the Child Care Resources & Referral (CCR&R) Region 4. This role ensures that training and community outreach efforts are coordinated effectively and delivered with a Trauma-Informed Care, strengths-based, and multi-occurring perspective. Key Responsibilities: Participate in statewide Iowa CCR&R system-building activities. Collaborate with the Professional Development Specialist to maintain CCR&R training and trainer approval systems and statewide training policies. Respond to requests for information or assistance at the state level as directed. Demostrate working knowledge of Iowa's training registry, I-Power. Coordinate and monitor training logistics: Ensure professional development policies are followed. Assist with developing regional professional development plans for HHS-funded core series trainings and other professional development offerings. Support professional development activities including scheduling, attending, monitoring events, documenting attendance, and follow-up communication. Plan and attend regional professional development planning meetings. Schedule and facilitate trainings, which may occur outside normal business hours. Secure training locations, prepare audiovisual equipment, handouts, and attendance records. Provide technical assistance to child care providers in accessing I-Power. Develop tools to increase the number of available child care slots in the region, particularly underserved areas. Engage with community members to identify child care needs and available resources. Participate in community and stakeholder meetings to address child care access and impact. Support statewide meetings with HHS and CCR&R staff regarding provider recruitment and child care needs. Maintain data on child care recruitment and business outreach; assist with reporting. Prepare and distribute outreach materials for businesses, communities and events. Partner with consultants to coordinate and host peer-to-peer provider events. Complete required documentation. Qualifications: Bachelor's degree in Early Childhood or Elementary Education with an Early Childhood Endorsement and formal education in adult learning OR two years of experience delivering successful adult education. Experience in early care and education programs preferred. Strong computer skills, including database management and Excel proficiency. Valid driver's license and driving record that meets agency guidelines. What are some of the things our current staff enjoy while working here? Enjoy a competitive benefit and time off package. Make a significant impact on and provide valuable input in promoting quality childcare in Iowa. Work with a supportive team to provide the best resources and support to our clients. Receive professional development and training opportunities. Criminal and abuse registry checks completed as required by Orchard Place's licensing and accreditation standards.

Ag Specialist II - Field Operations Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor's degree and 2 years of related experience Preferred Qualifications: Pesticide applicator's certification Experience operating farm or plot-scale research equipment, including tractors, sprayers, planters, and utility vehicles Experience working with research plots, including planting, maintenance, and harvest operations On-farm crop production experience or hands-on agricultural experience Job Description: The Department of Agronomy in the College of Agriculture and Life Sciences at Iowa State University seeks an Agricultural Specialist II - Field Operations to support research, demonstration, and teaching activities. This position is responsible for maintaining research and demonstration plots, operating and maintaining agricultural equipment, and supporting facilities and events at the Field Extension Education Laboratory (FEEL) Farm and associated research sites. The position works collaboratively with faculty, staff, students, and researchers to coordinate field activities and ensure work is completed in accordance with established protocols, safety procedures, and project timelines. The successful candidate will contribute to efficient and accurate field operations while supporting a safe, organized, and well-maintained research environment. Key responsibilities include: * Maintain research and demonstration plots according to established protocols, including planting, mowing, cultivation, fertilization, and harvest preparation * Operate tractors, mowers, sprayers, planters, utility vehicles, and other farm or plot-scale equipment * Assist with plot layout, measurement, labeling, documentation, and trial setup * Support weed, pest, and residue management * Perform routine inspections, preventative maintenance, and repairs on agricultural equipment, including mechanical, electrical, hydraulic, and fuel systems * Maintain accurate maintenance records and ensure equipment meets safety and operating standards * Assist with snow removal, mowing, trimming, and general grounds maintenance * Support FEEL Farm events and field days, including setup, teardown, and cleanup of event spaces and equipment Why Join Us In this role, you will be a key part of the Field Extension Education Laboratory (FEEL), a 25-acre research and demonstration farm with more than 300 plots each year. You will be actively engaged with a variety of crops, trials, and field activities, with the freedom to manage plots, explore how the space is used, and shape the experience for researchers, students, and visitors. The position offers independence to run day-to-day operations and make the farm your own, supported by resources and collaboration when needed. If you enjoy variety, ownership, and seeing your work come to life, this role offers a unique opportunity to contribute to a dynamic research farm. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. This is a term position with opportunity for renewal. Level Guidelines * Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals * Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues * Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems * Responds to a broad range of inquiries and requests * May provide training and/or direction to lower-level staff * May lead projects of moderate scope and complexity * Provides guidance to students Appointment Type: Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term: March 14, 2028 Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS806 Application Instructions: To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: * Retirement benefits including defined benefit and defined contribution plans * Generous vacation, holiday and sick time and leave plans * Onsite childcare (Ames, Iowa) * Life insurance and long-term disability * Flexible Spending Accounts * Various voluntary benefits and discounts * Employee Assistance Program * Wellbeing program Original Posting Date: January 12, 2026 Posting Close Date: January 25, 2026 Job Requisition Number: R18396

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service How you'll make an impact Client Support Leads meetings with clients, including meetings at client locations. Responsible for providing comprehensive client support and acts as main client contact for book of business. Effectively manages difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios. Account Management Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management. Owns all audit, review and claims processes for assigned book of business. Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation. Insurance Expertise Develops and maintains strong personal relationships with appropriate insurance carrier personnel. Proficient in underwriting practices; able to manage underwriting relationships Fluent in the client's industry and current events that can modify the coverages needed Reviews changes in carrier offerings and policies and relays information to the larger service team Leadership Mentors or formally directs the work of team members including Account Coordinators, Account Managers, and Senior Account Managers Facilitates and collaborates with account team on the agency's renewal strategy Client Strategy Provides clients with Insurance Coverage Review and reviews methods of handling risks. Identifies and explains gaps in coverage. Works with the producer to write new business. Attends carrier functions to learn new coverage options and risk assessment strategies. Conducts book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention. Other duties as assigned. About You Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or relevant experience. Life and Health License. Proficiency in Microsoft Office. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.