Service specialist jobs in Wilmington, NC - 329 jobs

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People We are on a mission to be America's small business bank. Our deposits help fund loans for small businesses across the country. As a Client Experience Specialist, you help fuel the growth of small businesses. We believe in treating every customer as the only customer. As a digital bank, our Client Experience Specialist connect to customers across the U.S. by phone, email, and in person at Live Oak Bank Headquarters. Client Experience Specialist promote business for the Bank by building customer relationships and providing white glove service to new and existing customers. The Client Experience Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario. What You'll Do at Live Oak Maintain a thorough understanding of bank policies and procedures. Possess comprehensive knowledge of banking regulations, products, operating systems, and customer-facing applications. Assist with new customer onboarding via phone for personal and business accounts (including business checking accounts). Respond to customer personal and business account inquiries and assist with personal and business deposit account servicing via phone. Provide customer support with online banking system and mobile application. Resolve issues with customer's personal and business deposit accounts with a timely, professional, and proficient response. Assist with additional tasks and projects as needed. Possess a positive attitude with a genuine interest in helping others Demonstrate willingness to learn, accept feedback, improve, and adapt to change Support and guide your teammates by assisting with training and leading by example Demonstrate attention to detail with a high degree of accuracy Possess strong verbal and written communication and organizational skills Exercise excellent listening skills Maintain thorough understanding of deposit products and services Function as a member of a team and realizes all member of the team are vital to its success Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC Required Experience Bachelor's degree or equivalent industry experience Customer service experience and strong interpersonal skills Preferred Experience Knowledge of banking regulations Knowledge of bank operating systems and customer-facing bank applications #LI-DNI Our Values Dedication: Possess a deep commitment to Live Oak Bank's mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Respect: Treat everyone with courtesy, politeness, and kindness. Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems. Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more For a detailed overview of our employee benefits please visit: *********************************** Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at ***************************. EEO is the Law The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate's salary is determined by several factors including travel, relevant work experience or skills and expertise. Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People We are on a mission to be America's small business bank. Our deposits help fund loans for small businesses across the country. As a Client Experience Specialist, you help fuel the growth of small businesses. We believe in treating every customer as the only customer. As a digital bank, our Client Experience Specialist connect to customers across the U.S. by phone, email, and in person at Live Oak Bank Headquarters. Client Experience Specialist promote business for the Bank by building customer relationships and providing white glove service to new and existing customers. The Client Experience Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario. What You'll Do at Live Oak Maintain a thorough understanding of bank policies and procedures. Possess comprehensive knowledge of banking regulations, products, operating systems, and customer-facing applications. Assist with new customer onboarding via phone for personal and business accounts (including business checking accounts). Respond to customer personal and business account inquiries and assist with personal and business deposit account servicing via phone. Provide customer support with online banking system and mobile application. Resolve issues with customer's personal and business deposit accounts with a timely, professional, and proficient response. Assist with additional tasks and projects as needed. Possess a positive attitude with a genuine interest in helping others Demonstrate willingness to learn, accept feedback, improve, and adapt to change Support and guide your teammates by assisting with training and leading by example Demonstrate attention to detail with a high degree of accuracy Possess strong verbal and written communication and organizational skills Exercise excellent listening skills Maintain thorough understanding of deposit products and services Function as a member of a team and realizes all member of the team are vital to its success Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC Required Experience Bachelor's degree or equivalent industry experience Customer service experience and strong interpersonal skills Preferred Experience Knowledge of banking regulations Knowledge of bank operating systems and customer-facing bank applications #LI-DNI Our Values Dedication: Possess a deep commitment to Live Oak Bank's mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Respect: Treat everyone with courtesy, politeness, and kindness. Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems. Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more For a detailed overview of our employee benefits please visit: *********************************** Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at ***************************. EEO is the Law The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate's salary is determined by several factors including travel, relevant work experience or skills and expertise. Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates. Here's the reality of our trajectory: * Growing 100% year-over-year * Our AI product (HOAi) went from $0 to millions in months * Backed by Cove Hill Partners and JMI Private Equity * 6M+ doors on our platform, displacing legacy systems We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here. Overview As Client Enablement Specialist, you engage directly with clients post go-live to ensure confidence, clarity, and momentum in using the Vantaca platform throughout their structured 5-month adoption timeline and ongoing seasonal training during their first year. You provide specialized live training, workflow coaching, and feature adoption support within your functional area of expertise (Admin, Financials, Action Items, or AP/AR). Your focus is on guiding clients through progressive adoption milestones from initial go-live hypercare through advanced feature implementation, database auditing, and seasonal training programs that maximize long-term platform value and create referrable client advocates. Accountability Key Initiatives * Specialized Client Adoption Excellence * 1:1 Client Coaching & Training * Client Success & Referability Expectations for Success * 5-Month Adoption Completion Rate * Financial Completion Rate * Monthly Milestone Adherence * Database Audit Success Rate Responsibilities 5-Month Structured Adoption Program * Guide clients through progressive adoption milestones from Month 1 hypercare through Month 5 advanced systems * Deliver Month 1 hypercare with daily/twice-weekly check-ins and intensive support during critical go-live period * Support Month 2 financial production milestone ensuring clients complete financials by end of second month * Lead Month 3-4 advanced feature adoption including ARC voting, permissions management, amenities, and integration optimization * Implement Month 5 sophisticated systems including insurance tracking, lease management, and advanced reporting * Conduct comprehensive database audits after Month 5 to ensure data integrity and platform optimization before final validation Seasonal Training & Year-Round Support * Provide seasonal training aligned with property management cycles (budget season, annual meetings, tax prep, etc.) * Deliver specialized training for seasonal operations (pool openings, landscaping, snow removal, community events) * Support clients during critical seasonal periods with targeted training and process optimization * Adapt training delivery to regional variations and client-specific seasonal requirements * Ensure clients are prepared for seasonal challenges through proactive training and planning sessions Client Relationship Management * Build strong, trusted relationships with key client stakeholders in your functional area * Serve as the go-to expert for all questions and challenges within your specialization * Proactively identify adoption barriers and work with clients to develop solutions * Maintain regular communication cadence with assigned clients throughout their first year * Coordinate with other CES specialists to ensure comprehensive client support across all functional areas Advanced Project & System Management * Lead complex adoption projects including database audits, advanced system configurations, and integration optimizations * Support clients through sophisticated platform implementations that extend beyond basic feature adoption * Coordinate multi-month projects that span the 5-month adoption timeline and require specialized expertise * Ensure clients achieve full platform utilization including advanced features, reporting capabilities, and workflow automation * Provide ongoing consultation on platform optimization and best practice implementation throughout first year Documentation & Process Management * Maintain detailed records of client progress, challenges, and successes within your specialization * Document best practices and common solutions for knowledge sharing across the team * Create and update training materials, guides, and resources for your functional area * Contribute to process improvements and enablement methodology enhancements * Track and report on client adoption metrics and success indicators Cross-Functional Collaboration * Coordinate with other Client Enablement Specialists to ensure comprehensive client support * Partner with Client Enablement Engineer on technical issues requiring specialized intervention * Work with Customer Success team on long-term account strategy and expansion opportunities * Provide feedback to Product team on client needs and feature requests within your specialization * Collaborate with Implementation team on handoff optimization and client preparation Continuous Learning & Improvement * Stay current on product updates, new features, and enhancements within your specialization area * Develop deep expertise in industry best practices and client success methodologies * Participate in ongoing training and professional development to enhance coaching skills * Contribute to team knowledge sharing and cross-training initiatives * Lead AI adoption initiatives for enhanced client coaching and predictive success analytics Client Success Measurement & Reporting * Track and measure client progress against adoption goals and success metrics within your specialization * Monitor client health indicators and proactively identify potential issues before they impact operations * Ensure clients meet critical milestones, particularly financial completion by end of second month post-go-live * Provide regular updates to Lead CES and Manager of Customer Enablement on client status and health metrics * Identify at-risk clients through monitoring and develop intervention strategies to ensure success * Celebrate client wins and success stories to build momentum and referability * Use AI-powered insights to optimize enablement strategies and predict client success patterns Requirements * Bachelor's degree or equivalent experience in customer success, training, or related field * Minimum 2-3 years of client-facing experience in training, coaching, or customer success roles * Experience with SaaS platforms and post-implementation client adoption preferred * Background in property management, HOA, or similar industry software beneficial * Knowledge of financial processes, reporting, and revenue management * Understanding of property management financial workflows and industry practices * Knowledge of accounts receivable, payable processes, and payment optimization * Understanding of collections processes and financial operations * Excellent training and presentation skills with ability to adapt to different learning styles * Comfort with AI tools for personalized training delivery, adoption analytics, and client success prediction * Ability to translate technical concepts into business value for diverse audiences * Strong relationship building abilities with focus on trust and credibility * Experience managing multiple client relationships simultaneously * Openness to AI-enhanced client communication and relationship management tools * Proficiency with training delivery platforms and customer success tools * Ability to create training materials, guides, and documentation * Understanding of client success methodologies and best practices Core Values * Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow. * Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together. * Accountability Starts with Me: Notices problems and takes personal action to solve them. * Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes. * Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success. Why You Should Join Our Team * Our eNPS is +68! (Google it, that is great). * Benefits: Medical, Dental, and Vision kick in day one. * Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). * 401K with Company Match. * Remote Flexible - come to the office when needed. * Great parental leave benefits. * Named on Inc 5000 list of America's Fastest Growing Private Companies. * Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. * Winner of Coastal Entrepreneur Award, Technology Category. * Active employee-led Culture Committee. * Ongoing industry and professional development trainings available to all employees. * Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community. * We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here. We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills 5+ years of experience in project management, training, process engineering, or marketing. Strong passion for new technology and a desire to share that excitement with others. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong analytical skills and a data-driven approach to problem-solving. Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills Experience crafting content and facilitating workshops to advance mindsets and skillsets. Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. Portfolio of AI projects you are working on. Considered a thought leader on social media or in offline communities on AI or new technologies.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

OUR CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the members journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civics values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations. Builds and fosters relationships with current and potential members to increase their financial well-being. Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed. Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed. Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner. Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the members financial information. Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed. Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary. Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed. Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience. Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices. Collaborates with internal departments to provide a closed-loop experience for member requests. Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate. JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. Minimum 1 3 years of customer service experience, or a Bachelors degree. High school diploma or equivalent. Excellent verbal, written, telephone and interpersonal communication skills. Demonstrated strong customer service skills. Notary Public in North Carolina, or ability to achieve in the first 6 months of employment. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). Travel required on occasion. Here are a few qualifications wed LIKE for you to have. Credit Union member service experience. Knowledge of financial products and services, mobile and on-line banking a plus. If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources 3600 Wake Forest Rd, Raleigh, NC 27609 ******************** Requirements: PIa849a5a1dbd0-31181-38846979

Join a team of animal lovers at your locally owned and operated holistic pet supply store! This is not your typical retail customer service position. Your customers are dogs and cats, and we train you to help them live the fullest, healthiest, longest, happiest lives possible. Whether you have lots of pet care experience or you are just interested in getting started, we will train you to be a part of our award-winning customer service team. We consider applicants at all experience levels. Qualifications Some of the job responsibilities include: Helping pets and pet parents- must love pets and people! Learning about animal nutrition & holistic pet care- must have a desire to learn! Stocking & carrying pet food/litter- must be able to repeatedly lift 50 lbs. onto and off of shelves of various heights as well as carry 50 lbs. various distances to customers' cars Running a cash register Working on your feet- must be able to stand for long periods of time Growth & Perks: We here at Unleashed love to promote from within. If you start as a customer service associate and love it, there will be opportunities for growth within Unleashed. If you have relevant experience, we are willing to consider other opportunities from the start. In addition to getting to pet lots of cute dogs, our employees also earn free food for their own pets, a 30% discount at the store, PTO, a retirement account, and more!

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements. What you will do * Serves as the primary point of contact for all resident related inquires. * Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI. * Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution. * Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. * Administers move-in lease documents and home inspection with resident. * Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable). * Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi. * Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community. * Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame. * May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. * Participates in monthly functions held by the site to assist in resident retention. * This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties. Qualifications * High School Diploma or GED (or equivalent) Required and * Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred * experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers. Required and * previous experience in sales Preferred * Strong customer service skills. * The ability to show houses which may include working in all types of weather conditions. * Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. * Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. * Ability to handle multiple priorities with tight deadlines in a fast-paced environment. * A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required. * Ability to resolve problems independently and responsibility. * Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. * Demonstrates discretion and ability to maintain a professional attitude and appearance. * Effectively envision, develop, and implement new strategies to address competitive, complex business issues. * Takes initiative to identify and anticipate client needs and make recommendations for implementation. * DL NUMBER - Driver's License, Valid and in State Required Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more! Click Here for Benefits Overview ******************************************************** You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position). EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #ZRHMH

NewtekOne, Your Business Solutions Company, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk. Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions. Newtek Bank is looking to add a Digital Operations Specialist to its team. The Digital Operations Specialist plays a crucial role in maintaining online and mobile digital operations, ensuring excellence, efficiency, and customer satisfaction for consumer and business banking products. This position demands a deep understanding of financial and digital operations, along with strong communication, problem-solving, and collaborative skills. The specialist is responsible for the daily, weekly, monthly, and annual processing of Digital Banking services, meeting the Bank's and vendor's requirements. Additionally, they may provide efficient service to clients, prospective clients, and bank personnel through approved communication channels. A client service-oriented approach, adaptability to a fast-paced environment, and the ability to handle confidential information are essential for success in this role. Responsibilities Include: * Maintain a strong understanding of bank policies and procedures, digital banking products and services, and regulatory compliance requirements. * Promote customer centricity through digital channels to ensure a high-quality user experience. * Maintain operating functionality for online banking platforms and ancillary services. * Process workflows to onboard new consumer and business customers into online banking services. * Provide ongoing maintenance and support for digital banking solutions such as online Deposit Account Opening, ACH Origination, Online Wires, Mobile and Remote Deposit Capture, Positive Pay, Lockbox, and Receivables software. * Drive digital banking issue resolution, assist with troubleshooting, monitor for trends, and escalate high priority cases when necessary to ensure smooth operations and user experience. * Conduct thorough analysis of digital transactions for fraud detection and prevention. * Support execution of strategic projects and digital product implementations, releases, and testing. * Collaborate with cross-functional teams to enhance digital products, services and to find client solutions. * Uphold the Bank's service culture to all external and internal clients. * Strictly follow corporate policies and procedures. Comply with federal regulations and laws including the Bank Secrecy Act. * Complete annual compliance courses and other training as assigned. * Perform additional duties and responsibilities as instructed. Knowledge, Skills and Abilities: * Strong understanding of digital banking platforms and technologies. * Advanced knowledge of Bank operations, products and services, and security measures. Familiarity with related federal laws and regulations, and other Bank operational policies and procedures. * Excellent communication and complex problem-solving skills. * Detail-oriented with the ability to analyze and resolve issues efficiently. * Ability to prioritize work and responses to Bank personnel and clients. * Ability to thrive in a fast-paced, evolving environment with a focus on continuous improvement. * Tech-savvy and adaptable to changes in the digital landscape. * Willingness to assist in cross-functional projects and initiatives. * 1+ years in digital operations, technology operations, banking operations or similar role required. * 2+ years in consumer and business customer support role preferred. Education and Certification Requirements: College degree from a two-year program with a concentration in business or technology preferred, or the equivalent combination of education and experience. Salary Range: $55,000 to $67,000 per year NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

Job Description Help run the airport! Wilmington International Airport (ILM) is growing 75%! In anticipation of the growth, we are opening exciting career opportunities up to the community with the addition of a part-time Operations Specialist I. We really look forward to welcoming new teammates to join in our success. We offer competitive wages, not to mention the chance to be in the mix of airport Operations in the terminal, on the airfield and beyond. Working at ILM: ILM is still a relatively small organization and that allows our employees to know one another, supporting a close-knit but high-performing culture. The airport is best known for a coastal feel that allows for easy travel. We are able to offer an exceptional experience to our passengers thanks to the efforts of our great ILM team. Operations Specialists are critical to our 24/7/365 success. We Believe In: * Our Values: • Teamwork for Results • Take Responsibility for Resources (Work/Time/Resources) • Communicate for Success and Efficiency • Use Integrity and Follow the Golden Rule • Respect Diversity because it Drives Innovation • Providing Customer Service is Everyone's Job * Total safety and regulatory excellence. * Promoting from within and growing our talent - we are proud of our track record; we regularly promote from positions at any level. * Constantly improving. We look for and are open to improving the way we work. We value our employee's feedback and believe continuous improvement is necessary to continue our growth path. The Position: We are looking for a part-time Operations Specialist. The pay we are offering is $15.69/hour. Responsibilities: Reporting to the Operations Supervisor, an Operations Specialists primary duties are to control traffic at the terminal curb, operates the airport shuttle and carry out duties associated with daily airport operational activities. Assists customers to insure a seamless airport experience. Performs airfield perimeter and terminal inspections. Assists with oversight of the Airport Volunteer staff. Performs communications, customer service, and other Operations and emergency response coordination. Acts as Liaison between tenants and Operations Manager. Requirements/Qualifications: • Physical Demands: Some exposure to aircraft noise and fuels, daily contact with chemicals and airport construction. Potential exposure to aircraft and vehicle accidents. Position requires much driving, standing, bending, kneeling, reaching, climbing, pushing, pulling, lifting and walking. Some exposure to inclement weather. • Working Conditions: Working hours are routinely up to 30-hours a week dependent upon scheduled shift. Must be willing to work any shift, weekends and holidays. Due to the nature of responsibilities, may require longer work hours in order to complete assignments. • Education/Knowledge: High School diploma or GED. Must possess a valid North Carolina Class “C” driver's license with an acceptable driving record and the ability to maintain insurability by ILM. Must also be qualified to obtain a North Carolina Class “A” driver's license. • Experience: No formal related experience required. Airline or aviation related experience preferred. • Skills/Aptitudes: Must be able to react quickly and calmly in emergencies and be able to operate motor vehicles in dangerous situations. Must be able to physically perform basic functions of driving, climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling and lifting. Knowledge of safe rifle operation. Must have aptitude to gain airfield vehicle operating status. The Location: ILM is in Wilmington, NC off of 23rd Street. Wilmington was voted one of the “South's Best Cities” by Southern Living in 2019 and is well-known for its quality of life. Easy commute within Wilmington/Leland. ~30-minute commute from Hampstead, Burgaw, Carolina Beach. Why Should You Apply? • ILM is experiencing exciting growth - the $60 million terminal expansion project is well-underway! • 2018 recipient of the Airports Council International North America's (ACI-NA) Brand Identity Honorable Mention Award. • On-the-job training and exposure to a niche industry - airport Operations. • We believe in investing in our community and do so by supporting not-for-profit partners through volunteerism and donations each year. Job Type: Part-Time Pay: $15.69 per hour • $750 Hiring Bonus ($250 when hired/$500 after 9 months) Benefits: • Employee Airline Ticket Stipend Available Schedules: • Tuesday: 4 PM to 12 AM • Friday & Saturday 12 AM to 8 AM (overnight) Education: • High school or equivalent (Required) License/Certification: • Valid Driver's License (Required) Shift availability: • Day Shift (Required) • Night Shift (Required) Work Location: In person/On-site Job Type: Part-time Benefits: • Employee discount • Paid time off Schedule: • Evening shift • Night shift Education: • High school or equivalent (Preferred) License/Certification: • Driver's License (Required) Shift availability: • Night Shift (Required) Ability to Commute: • Wilmington, NC 28405 (Required) Work Location: In person

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements. What you will do Serves as the primary point of contact for all resident related inquires. Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI. Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution. Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Administers move-in lease documents and home inspection with resident. Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable). Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi. Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community. Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame. May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. Participates in monthly functions held by the site to assist in resident retention. This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties. Qualifications High School Diploma or GED (or equivalent) Required and Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers. Required and previous experience in sales Preferred Strong customer service skills. The ability to show houses which may include working in all types of weather conditions. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. Ability to handle multiple priorities with tight deadlines in a fast-paced environment. A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required. Ability to resolve problems independently and responsibility. Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envision, develop, and implement new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. DL NUMBER - Driver's License, Valid and in State Required Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more! Click Here for Benefits Overview ******************************************************** You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position). EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #ZRHMH

Job description Wells Insurance is one of the largest and most established insurance agencies in North Carolina. Currently representing A+ rated regional and national carriers and providing coverage to individuals and corporations in 36 states, we remain a community-minded, family-owned company. Become a part of the legacy and future of Wells insurance. We are thriving and growing after four generations and 100 years in business, helping our customers with all of their insurance needs. Our company is focused on creating a supportive atmosphere, balancing work and life needs, having fun, and giving back to our community. WE WANT Wells Insurance is seeking a highly motivated, detail-oriented, and computer-proficient Client Associate for our Commercial Insurance division, located in Wilmington, NC. Most important to us is that you are a solid team member who can facilitate positive and productive client experiences. The Client Associate will assist the Senior Client Advisor and the Executive Client Advisor in servicing and retaining of Commercial Insurance clients. The Client Associate works to ensure client retention goals are met by responding promptly to requests from Account Executives, Client Advisors and Clients. Responsibilities: • Process certificates at the direction of the Client Advisor • Process incoming mail, email, and phone requests, responding promptly and appropriately • Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution • Follow up with carriers for receipt of endorsements • Review and process endorsements, invoicing where necessary and updating the physical file with the changes made by the endorsement • Process audits at the direction of the Client Advisor, invoicing when necessary • Order loss runs • Assist with spreadsheets and premium allocations on some accounts • Follows all company and divisional SOP's regarding the Agency Operating System • Maintains a courteous and effective relationship with *clients, co-workers, carriers, and other business contacts • Be self -motivated, ask questions, and work continuously to acquire the knowledge of Commercial insurance necessary to perform the job • Assist with special projects as required by the Director or Performance Manager Job Requirements: Valid North Carolina Property & Casualty insurance license Excellent communication and interpersonal skills Proficient in Microsoft Office - Excel, Word & Outlook Strong problem-solving skills Ability to work independently Organized, detail-oriented, and timely Willing to learn Ability to pass a background check WE OFFER Access to the knowledge, insight, and relationships that we have developed over our 100+ years of business excellence. Pay based on your experience. Paid ongoing training and continuing education credit hours and additional licensing. Medical Insurance Dental, vision, short and long-term disability, life, and critical illness insurance. Company sponsored 401(k) plan with matching company contribution. Paid Time Off Paid Volunteer Leave Paid Holidays Hybrid work schedules PLUS: Fun perks like themed celebrations, community give-back events, and the infamous Wells Corporate Cup competition! Check out this video to see what it's like to work with Wells! **************************** YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. * BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. * SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. * SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Care Coordinator is to provide assistance in all customer related matters and backup and assist Customer Service Representatives. LOCATION AND SCHEDULE Camp Lejeune - Onsite Monday-Friday 7:30 AM - 4 PM (May vary depending on store) KEY RESPONSIBILITIES * Responsible for all customer related matters. * Maintain a positive and friendly demeanor when assisting customers. * Able to navigate Axapta to create and release sales orders. * Communicate with customers and vendors throughout the entire sales order process via phone or email. * Knowledge to quote on contracts and follow up on quotes. * Call customers for additional information as needed. * Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. * Coordinate pick up/delivery of orders. * Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business. * Assist customer service representatives at the checkout counters as needed to reduce customer wait times. * Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc. * Register and track customer complaints with expeditious follow up and resolution. * Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status. * Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment. * Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site. * Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores. * Ensure that all daily price changes are published and displayed as instructed. * Be instrumental in utilizing current marketing tools to seek additional sales. * Merchandizing and replenishing shelves as necessary. * Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses. * Other duties as assigned. QUALIFICATIONS * High school graduate with one year relevant work experience. * Basic retail knowledge. Accuracy with computerized checkout systems. * Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management. Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP)

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

UW Medical Center Northwest- Radiology Support Services has a Full-time Days Patient Services Supervisor role. WORK SCHEDULE * Full-time, 100% FTE (40 hours per week) * Day Shift * Hybrid (1-2 days remote) DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. POSITION HIGHLIGHTS * Conveniently located near public transportation * Make a difference for the patients and employees we serve * Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES * Supervise scheduling and front desk staff to ensure smooth clinic and scheduling operations * Oversee patient check-in, registration, and clinic workflows to optimize patient flow and experience * Manage staff performance, training, onboarding, and scheduling assignments * Monitor compliance with UW Medicine policies and service excellence standards * Utilize Epic for scheduling, registration, and resource management; troubleshoot workflow issues * Serve as subject matter expert for modality scheduling and registration processes * Analyze performance metrics using Epic and Tableau; uphold staff KPIs and resource utilization goals * Participate in testing and implementation of technical enhancements in scheduling and telephony systems * Act as liaison with clinical teams to improve appointment workflows and patient care * Ensure fiscal responsibility through staffing plans, budget adherence, and cost-saving initiatives ABOUT UW MEDICAL CENTER-NORTHWEST UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. Excellence. Exploration. Education. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $56,508.00 annual Pay Range Maximum: $80,820.00 annual Other Compensation: * Benefits: For information about benefits for this position, visit ****************************************************** Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at ************ or **********. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Agency Adult Correction Division Job Classification Title Correctional Food Service Officer I (S) Number Grade NC05 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work The North Carolina Department of Adult Correction is seeking dedicated individuals to join our team as Correctional Food Service Officers (CFSO). This role offers a rewarding career path in public safety and food service management within a secure correctional environment. Employees in this position play a vital role in ensuring safe, efficient, and compliant meal preparation and delivery for the offender population while maintaining security and sanitation standards. Correctional Food Service Officer Responsibilities: - Supervise and instruct offenders in food preparation, serving, and cleanup activities according to established menus and schedules. - Monitor compliance with sanitation, safety, and security standards in all food service areas. - Maintain strict control of tools, equipment, and offender movement to ensure facility security. - Inspect food items and supplies for quality and quantity; report shortages or discrepancies promptly. - Operate and maintain kitchen equipment and ensure preventive maintenance is completed. - Complete required documentation, including production records, temperature logs, and inventory reports. - Coordinate timely meal service and distribution to designated housing units. - Respond to emergencies or security incidents in food service areas following established procedures. - Train and oversee offender work crews to ensure adherence to food service standards. - Assist with ordering, receiving, and storing food and supplies in compliance with inventory control procedures. Knowledge Skills and Abilities/Management Preferences All applications received will be reviewed and considered for all three levels of Correctional Food Service Officer (Officer l, ll, and lll) based upon the individual qualifications of each applicant as well as the business needs of the Institution. Some NC prisons contain more than one custody level of offenders. Offenders are assigned to various "custody" levels including "Minimum," "Medium," and "Close" which identifies the level of supervision that is required. As such, each Correctional Food Service Officer level of classification below corresponds with the custody level of offenders that they will be supervising. Correctional Food Service Officer I: Minimum - Offenders at these facilities require a minimum amount of oversight, they are permitted to enter/exit cells without permission during certain times of the day. Salary Range: $32,639 -$57,117 Salary Grade: NC05 Correctional Food Service Officer II: Medium - Offenders at these facilities do not require as much oversight as those at Close facilities but require more supervision than those at Minimum facilities. Salary Range: $34,270 - $59,973 Salary Grade: NC06 Correctional Food Service Officer III: Close - Offenders at these facilities always require close supervision. Movement throughout the prison is heavily controlled. Salary Range: $35,984 - 62,971 Salary Grade: NC07 All hires are eligible for a $3,000 Sign on Bonus. Additionally, positions are eligible for employee referral bonus program ($1,000). Facility Locations When choosing your county of residence or desired location of work, please refer to the Facilities Map. Personal Appearance Policy Employees must adhere to an appearance and grooming standard. Every employee is mandated to be in compliance with this policy. Basic Correctional Officer Training (BCOT) Once hired as a Correctional Officer, you will be required to attend six weeks of Basic Correctional Officer Training (BCOT). Training is held during specific time frames throughout the year which will require you to stay overnight at a training facility, with weekends at home. Room and board are provided for. Transportation can be available upon request Work Schedules Full- time officers may: Transition to higher level officers as opportunities arise, Transition across the state within different institution locations and Take advantage of internal promotional opportunities and growth Employees must be able to work any shift including rotating, fixed shift, or split shift. All shifts may include days, nights, weekends, holidays, and mandatory overtime as required . Trainee Progression Candidate Consideration If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills, and Abilities required for the position, the agency may consider for this position, a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up according to state policy as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification. About the Division of Institutions The Division of Institutions is responsible for the care and custody of approximately 30,000 individuals incarcerated in 53 prisons across North Carolina. Our division categorizes the institutions into various custody levels, which include Minimum, Medium, and Close, to ensure that the precise level of supervision is provided. With the purpose to provide every individual in custody proper care and supervision, irrespective of their custody level. Compensation and Benefits The State of North Carolina offers excellent comprehensive benefits. Eligible employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Eligible employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. Supplemental Contact Information NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. For more information about the North Carolina Department of Adult Corrections (NCDAC), please visit us at our website. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the night before closing date. Applicants may be subject to a criminal background check. If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification. The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape."Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader). Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at ****************************** Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans' and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. As part of this commitment, NCDAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission. Click HERE for specific certification requirements. AND Applicants must have an active driver's license Minimum Education and Experience for a Trainee Appointment High school or General Educational Development (GED) diploma and one year of experience in institutional food preparation and food services, in management of a commercial food service operations, as a Correctional Officer OR An equivalent combination of education and experience Correctional Food Service Officer I High school or General Educational Development (GED) diploma and one year of experience in institutional food preparation and food services, in management of a commercial food service operations, as a Correctional Officer OR An equivalent combination of education and experience Correctional Food Service Officer II High school or General Educational Development (GED) diploma and two years of experience in institutional food preparation and food services, in management of a commercial food service operations, or as a Correctional Officer OR An equivalent combination of education and experience Correctional Food Service Officer III High school or General Educational Development (GED) diploma and three years of experience in institutional food preparation and food services, in management of a commercial food service operations, or as a Correctional Officer OR An equivalent combination of education and experience EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Gabriel Michael Earley Email: *********************

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results Demonstrates a client-centric mindset, always acting in the best interest of the client Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66) Possesses industry knowledge and an understanding of investment products Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience Is comfortable operating in a fast-paced environment with changing and evolving responsibilities Is detail oriented Demonstrates a commitment to continuous learning and professional growth Exhibits sound judgment and discretion when handling sensitive information Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce Demonstrates professional verbal and written communication skills Skills: Account Management Client Management Customer and Client Focus Issue Management Oral Communications Business Development Client Solutions Advisory Pipeline Management Prioritization Administrative Services Emotional Intelligence Referral Identification Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5

NC Call Center Specialists Greater Wilmington, NC Area Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties Maintain appropriate knowledge of core systems and CCU's products and services Answer incoming calls and member questions in a prompt and professional manner Present and explain beneficial products to members and assist in meeting their vast financial needs Open new memberships, accounts, and services Assist members with requests for account research needs Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures Proactively educate members on the ease of doing business with CCU through our many electronic service channels Also assumes responsibility for other projects or duties as required or assigned Required Competencies Strong customer service and interpersonal skills with the ability to connect well with members via the telephone Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment Possesses exceptional verbal and written communication skills Exceptional attention to detail Strong problem-solving skills Confidence in promoting appropriate products and services Technical aptitude with experience using mobile banking and other apps or financial services Education Requirements A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is required Experience Requir ements Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate Communication Skills Requirements The ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standards The ability to effectively present information in one-on-one and group situations Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. Ability to work in a repetitive motion for a lengthy period of time Ability to work within a fast-paced call center environment Regular use of computer required Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy

BOYS AND GIRLS HOMES OF NORTH CAROLINA P.O. BOX 127, 400 FLEMINGTON DRIVE LAKE WACCAMAW, NORTH CAROLINA JOB TITLE: CHIEF CAMPUS-BASED SERVICES OFFICER SALARY: $80,000 OR MORE DEPENDING ON QUALIFICATIONS MINIMUM QUALIFICATIONS: Bachelor's Degree in human services or business field. Masters degree is preferable. Teaching Family Model of Care experience is also preferred. Minimum of five (5) or more years of experience in children's behavioral and mental health and/or combined with child welfare field preferred. Must be able to analyze complex data, develop reports and come to appropriate conclusions. Must be able to defuse potentially dangerous situations and remain calm in an emergency. Must be able to utilize behavior management techniques and serve as a role model. Must be able to interact in a warm compassionate manner. Must be able to handle verbally and/or physically abusive and aggressive clients. Must be able to communicate with a wide variety of community audiences. Must be able to communicate effectively with suicidal, mentally, emotionally, and/or psychologically affected clients. REPORTS TO: CEO WORKING SCHEDULE: Full-time exempt professional, flexible schedule to meet the needs of the position and BGHNC. May require after hours or weekends. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. Must be able to pass any required drug test. A written negative drug screening test must be provided to HR prior to being hired. Background investigation required. GENERAL SUMMARY: In the area of Programs: develops, monitors and evaluates program function of all residential departments, Thomas Academy and Create Hope and reports all findings back to CEO. Responsible for the design and development of new residential, charter school and campus therapy programs and services as the need and opportunity arises. In the area of Departmental Leadership: provide leadership and supervision to Residential Services, Thomas Academy and Create Hope clinical team. ESSENTIAL DUTIES AND TASKS: 1. Provides Departmental Leadership to: a) Ensure oversight and organization of full implementation of the Teaching Family Model of Care in Residential Services. b) Continually assess program and service needs in support and development of the Director of Residential Services. c) Recommend program and service policies & procedures. d) Ensure a safe and secure environment through the program and service elements. e) Assess, monitor and report program and service successes, challenges, and opportunities. f) Design and develop new program and service initiatives as needs arise. g) Establish and monitors goals and quality measures for program and services in support and development of the Director of Residential. h) Assess program and services performance improvement activities and initiatives. i) Assess annual evaluation of program and services. j) Provide regular reports to Program Committee of the Board of Trustees. Serve as Superintendent to Thomas Academy Charter School. Lead and supervise departmental and program directors: Residential Director, Director of Solomon Assessment Center & Admissions, Therapeutic Recreation, and Lake Houses m) Lead and supervise other programs and services as assigned by the CEO. n) Consultation in maintaining the milieu infrastructure of staffing, staff schedules, etc. o) Ensure compliance with program compliance policies, procedures, contracts, and MOU's. p) Coordinate with Director of Training & Development in best practice of milieu management and Teaching Family Model of Care and other mandated trainings. q) Coordinates EReach services, follow-ups, and documentation review. 3. Staff Relations: a) Serve as a member of the Executive Team. b) Participate in staff/team meetings. c) Review and submit all documentation in a timely manner, i.e. timesheets, required reports, admissions documents, progress notes, incident reports, staff development plans, etc. d) Work with Chief Finance Officer and Chief Safety Officer to ensure safety and cleanliness of facilities and address needs as indicated in staff meetings e) Address reported staff grievances in accordance with procedures. f) Work with internal departments to ensure programs needs are met. g) Work with external entities to ensure client needs are met, i.e. schools, medical providers, placements entities, DSS, families, court system, etc. h) Participate in New Employee Orientation and Pre-Service regarding the programs and services of BGHNC. i) Regularly assess the program training needs in coordination with the Director of Training & Evaluation and program directors and managers. j) Communicate appropriate information about the agency mission, vision, values, and strategic direction as it relates to residential programs and services. k) Complete all performance appraisals of direct reports timely. l) Work closely with HR to ensure all paperwork is turned in timely for personnel files. 4. Recruits and Supervises Personnel a) Give leadership to the recruiting, hiring, and discharging of employees b) Monitor staff schedule c) Maintain communication with staff d) Monitor performance e) Evaluate the current and on-going competency of employees f) Ensures team productivity/functioning g) Conduct employee grievance hearings h) Develop coaching plans 5. Retains and Develops Personnel a) Provide and coordinates new employee orientation in conjunction with Human Resources b) Assess and coordinate residential, Thomas Academy and Create Hope training needs d) Provide and coordinates in-service staff training e) Encourage and coordinates professional growth of staff 6. Develops Public/Community Relations a) Participate in community activities (civic groups, church, school, etc.) that afford the opportunity to represent and/or speak on behalf of the agency. b) Ensure public is greeted in open and friendly manner c) Provide and participate in consumer/volunteer presentations d) Network with corporate community as opportunities arise. In consultation with Director of Marketing and Communications, develop branding/marketing printed and video materials that highlight the programs and services of the Residential dept. and BGHNC. 7. Directs Program a) Understand specific program philosophy and mission b) Implement specific program design and structure c) Monitor all safety concerns for youth and staff d) Monitor "best practices" in child welfare and residential services e) Develop and expands specific program philosophy f) Develop and improve specific program design and structure g) Develop and improve safety planning through continuous quality improvements 8. Performs Other Related Duties as Assigned by the CEO. WORKING CONDITIONS Supervise staff who directly supervise residents who are emotionally troubled/challenged. May require physical interventions, mental creativity, and active participation in sports, educational, social and other physical activities. Physical Requirements: Walking, jogging 50% Sports activities, lifting, carrying, pushing, pulling, bending, twisting, tool use, standing. Kneeling, walking on uneven terrain, climbing stairs/ladders, reaching, squeezing, keyboarding, sitting, physical restraints, lifting, pushing, pulling, carrying. ORGANIZATIONAL MISSION CORE VALUES: MISSION: BGHNC employees embrace the principles of integrity, servant leadership, dependability, inclusion, and commitment to promote health, healing, and hope to children, youth, and families. PROFESSIONALISM: BGHNC employees demonstrate professionalism through positive leadership, giving and receiving feedback, and pursuing ongoing education and professional growth. BGHNC professionalism includes timeliness, attendance, maintaining appropriate boundaries in all settings, as well as engaging in conduct consistent with BGHNC values. COMMUNICATION: BGHNC employees provide professional and empathetic feedback with all stakeholders. They communicate in a positive, strength-based approach in all interactions, demonstrating the integrity and excellence of the organization. TEAMWORK: BGHNC employees engage in hands-on collaborative efforts with other team members, as well as the BGHNC organization. They strive to achieve a common goal of completing tasks in the most compassionate, effective, and efficient way - while building an extraordinary workplace with high standards. BGHNC teamwork is inclusive, equitable, and culturally competent. STEWARDSHIP: BGHNC employees embrace a long-term approach to decision making. This approach benefits agency objectives while valuing clients, community, and the culture of BGHNC. BGHNC stewardship prioritizes a commitment to the organizational assets of property, staff, reputation, and history. RESILIENCY: BGHNC employees demonstrate the ability to complete job responsibilities, exhibit adaptability and perseverance in all situations, maintain a growth mindset, and strive for an appropriate work/life balance. EMPLOYEE ACKNOWLEDGMENT This job description is a general description of the essential job functions. It is not intended as a contract of employment. Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.