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  • Client Performance Specialist

    Brock & Scott 4.3company rating

    Service specialist job in Winston-Salem, NC

    About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience. Description The Client Performance Specialist supports the Client Relations Specialist & Operations by monitoring client performance metrics, identifying trends and risks, and partnering with Operations to drive remediation and continuous improvement. This role does not manage direct client relationships, but plays a critical role in protecting service levels, improving scorecard performance, and strengthening the firm's overall client experience. This role suits those who spot gaps, analyze data, act on insights, and work across teams to solve problems. Key Responsibilities Performance Monitoring & Analysis Review a defined set of clients daily to monitor SLA metrics, performance thresholds, and loans trending outside of SLA. Identify emerging risks, recurring issues, and performance gaps before they escalate. Analyze scorecard data, including document revision trends, timeline requirement metrics, and other performance indicators, across multiple states and potentially clients. Recognize "gap items" where data, processes, or ownership may be missing or unclear. Root Cause & Remediation Support Partner closely with Operations and internal teams to perform root cause analysis on performance issues. Partner in developing, implementing, and tracking remediation plans to bring metrics back within SLA. Follow issues through to resolution, ensuring corrective actions are completed and effective. Support continuous improvement efforts by identifying repeat drivers and systemic issues. Cross-Functional Partnership & Execution Work collaboratively with Client Relations Liaison, Specialists & Manager to share insights, trends, and risks impacting client portfolios. Translate performance findings into clear, actionable information for internal teams. Provide support for ad hoc performance evaluations, in-depth analyses, and specialized projects as required. Core Skills & Competencies Strong analytical skills with the ability to identify trends, patterns, and outliers Ability to perform root cause analysis and contribute to remediation planning Highly proactive, self-directed, and action-oriented Strong time management, prioritization, and follow-through skills Comfortable working in a fast-paced, performance-driven environment Clear written and verbal communication skills High attention to detail with strong organizational discipline Ability to work effectively across teams without direct authority Position Requirements Default Servicing Experience preferred. Experience in performance analysis, operations support, quality, client service, or a related role Experience working with SLAs, metrics, scorecards, or operational reporting Demonstrated ability to manage multiple priorities and shifting workloads Experience partnering with operations or process-driven teams Proficiency in MS Office and reporting tools Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Location(s) Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC - Atlanta, Brock & Scott, PLLC - Birmingham, AL, Brock & Scott, PLLC - Brentwood, Brock & Scott, PLLC - Charleston, Brock & Scott, PLLC - Charlotte, Brock & Scott, PLLC - Cincinnati, OH, Brock & Scott, PLLC - Columbia, Brock & Scott, PLLC - Connecticut, Brock & Scott, PLLC - Fairfax, VA, Brock & Scott, PLLC - Ft. Lauderdale, Brock & Scott, PLLC - Indianapolis, Brock & Scott, PLLC - King of Prussia, Brock & Scott, PLLC - Maine, Brock & Scott, PLLC - Massachusetts, Brock & Scott, PLLC - Memphis, Brock & Scott, PLLC - Michigan, Brock & Scott, PLLC - New Jersey, Brock & Scott, PLLC - Newport News, VA, Brock & Scott, PLLC - Philadelphia, PA, Brock & Scott, PLLC - Plainville, Brock & Scott, PLLC - Portland, Brock & Scott, PLLC - Raleigh, Brock & Scott, PLLC - Rhode Island , Brock & Scott, PLLC - Richmond, VA, Brock & Scott, PLLC - Rockville, Brock & Scott, PLLC - South Burlington, Brock & Scott, PLLC - Tampa , Brock & Scott, PLLC - Texas, Brock & Scott, PLLC - Vermont, Brock & Scott, PLLC - Virginia Beach, Brock & Scott, PLLC - Wilkesboro, Brock & Scott, PLLC - Wilmington, Brock & Scott, PLLC- Alexandria, Brock & Scott, PLLC- Arizona, Brock & Scott, PLLC- Baltimore, Brock & Scott, PLLC- Knoxville, Brock & Scott, PLLC- Pittsburgh Shift -not applicable- This position is currently accepting applications.
    $38k-71k yearly est. 2d ago
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  • Customer Service Support

    Career Advancement Group

    Service specialist job in Winston-Salem, NC

    Looking for a new career for the new year? We need upbeat, motivated and accountable team players to join our marketing team. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity. Don't waste gas, time and money commuting or on daycare. We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview. Skills Needed: Proficient in MS Office Basic Computer Knowledge and Skills Think Outside The Box Excellent Written and Verbal Communication Skills People Person Coachable Accountable Self-Starter Strong Drive For Success Required Up to Date Computer with High Speed Internet Phone Access
    $26k-38k yearly est. 2d ago
  • Service Advisor

    The Auto Club Group 4.2company rating

    Service specialist job in Greensboro, NC

    Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team! A day-in-the-life of a Service Advisor: Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale. In this role, Service Advisors will also have the opportunity to: * Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix * Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history * Communicate frequently with technicians to ensure timely completion of work * Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information * Process customer payments for services * Collect deposit (minimum 50%) from customer on repairs that exceed $1,000 * Be an integral part of maintaining customer satisfaction scores * Actively identify member / customer needs across all business lines; introducing members to other departments. * Advocate for membership, insurance and travel departments * Assist management with inventory count and maintain of efficient stock level, as needed How we reward our employees: You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following: * Excellent medical, dental, vision and prescription * Free AAA membership * Free uniforms and shoes * Up to 3 weeks of vacation in your first year * 11 paid holidays * We offer profit sharing, and 401k with matching contributions. * Automatic 4% 401K employer contribution * Additional 401K match of 50% up to 6% contribution o (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income) * This role is a salaried, non-exempt position (eligible for overtime pay). * Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility). * In addition to an annual base salary, Service Advisors are also eligible for: o Monthly incentive opportunity: gross-profit based o Annual incentive opportunity o Certification bonus opportunity * We are committed to work-life balance o Closed Sundays o Shorter workdays than competitors (we close at 6pm) o Weekdays, hours are 7:30am-6pm o Saturday, hours are 8am to 4pm o Closed major holidays We are looking for candidates who: Required Qualifications: * Have a High School diploma, GED or Technical school certification * Posses a valid driver's license * 6 months or more of relevant customer service or sales experience Knowledge & Skills: * Sales Acumen - uses knowledge to promote product/service value * Communication - effectively conveys information; demonstrates use of listening skills * Taking Initiative - proactively seeks out ways to improve * Collaborative Partner- works well with individuals and groups to achieve common goals * Deliver Results - achieves excellence in all tasks and goals * Customer Focus - anticipates and meets needs of customer * Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations Preferred Qualifications: * Bachelor's degree Work Environment * May experience loud noises and odors intermittently in the shop environment. * This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight) * Must have own tools appropriate for their skill level for use in the center. * Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities. * Must be able to maintain working on your feet in a concrete facility for the entire work shift. * Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $45k yearly 2d ago
  • Client Specialist - Winston-Salem NC

    Knitwell Group

    Service specialist job in Winston-Salem, NC

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00114 Winston-Salem NC-Winston-Salem,NC 27103Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $30k-53k yearly est. Auto-Apply 60d+ ago
  • Automotive Customer Service Advisor - 2778

    Tupeloms

    Service specialist job in Winston-Salem, NC

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $27k-34k yearly est. 1d ago
  • Sales and Service Specialist

    The Hertz Corporation 4.3company rating

    Service specialist job in Winston-Salem, NC

    The **Sales and Service Specialist** , TNC is an essential member of the **Hertz Local Edition** team. As a brand ambassador, the **Sales and Service Specialist** will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers + Ensure optimal operational efficacies to provide customers the best rental car experience + Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. + Assist customers with various post rental inquiries that involve the rental and billing process + Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. + Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. + Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. + Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. + Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. **Professional Experience:** + Ability to work in a fast-paced environment with a variety of tasks. + Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. + Previous customer service. + Strong time management and organizational skills are required + Computer literate and detailed orientated. + Must have a valid driver's license with an acceptable driving record **Wages: $17.00/hr.** **Knowledge:** + Customer service resolution practices + Excellent communication techniques + Sales Management/Coaching ability **Skills:** + Demonstrate good written and oral communication skills. + Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. + Demonstrate professionalism and interpersonal skills. + Show a high level of ownership, accountability and initiative. + Proven experience of working well within a team. + Ability to work flexible shifts including weekends and holidays; and work overtime as required. + Willing to work outdoors during all weather conditions. + Assist with special administrative projects when needed. + Ability to stand for long periods of time. + Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $17 hourly 60d+ ago
  • Manufacturing Cell Processing Specialist III

    Actalent

    Service specialist job in Winston-Salem, NC

    The Manufacturing Specialist plays a crucial role in supporting advanced manufacturing operations, focusing on cell processing activities while ensuring compliance with cGMP guidelines. This role involves operating and maintaining production equipment, performing final product freezing and storage, and driving continuous improvement. The Manufacturing Specialist is responsible for mentoring team members, leading investigations, and ensuring high levels of quality and compliance. Responsibilities * Lead and oversee cell processing activities, ensuring compliance with cGMP guidelines and manufacturing standards. * Read, understand, and implement Standard Operating Procedures (SOPs) for all assigned tasks, providing guidance to team members. * Set up, operate, and troubleshoot production equipment such as control rate freezers and orbital shakers, ensuring optimal performance and preventive maintenance. * Perform final freezing and storage of cell therapy products in LN2, ensuring adherence to procedures and maintaining quality standards. * Revise, update, and ensure adherence to SOPs, batch records, and MS forms, maintaining GMP compliance. * Lead routine cycle counts and ensure accurate inventory tracking and control. * Execute transactions within the ERP system, including material requisitions and production tracking. * Ensure accuracy of GMP documentation, including batch records, logbooks, and forms, adhering to Good Documentation Practices. * Lead investigations into deviations and Corrective and Preventive Action (CAPA) efforts, compiling data and information as required. * Drive continuous process improvement, incident investigations, and deviation resolutions. * Ensure all activities comply with safety policies, rules, and regulations, promoting a safe working environment. * Conduct aseptic manufacturing processes in a cleanroom environment, ensuring compliance with sterile techniques and regulatory standards. Essential Skills * Aseptic technique * Cleanroom experience * Sterile processing * Cell culture * Cell biology * Molecular biology * GMP compliance * Troubleshooting * Batch record management Additional Skills & Qualifications * Education/Training: AS/BS in Biotechnology, Biology, Chemistry, or related field preferred. Relevant experience may substitute for formal education. * Preferred minimum 4-6 years of relevant experience in cell processing, biotechnology manufacturing, or a related field, with 2-3 years of proven expertise in a cGMP-regulated environment. * Ability to exercise independent judgment and lead teams. * Strong computer skills, including Microsoft Office, and expertise in ERP systems. * Advanced organizational, record-keeping, and time management skills. Work Environment The role involves working in both lab and office settings, specifically in a cleanroom environment with level 10k and 100k cleanroom certifications. The position requires sterile gowning, and the ability to maintain certification for sterile gowning. Job Type & Location This is a Contract to Hire position based out of Winston Salem, NC. Pay and Benefits The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Winston Salem,NC. Application Deadline This position is anticipated to close on Jan 23, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
    $35-35 hourly 5d ago
  • Pest Control Service Specialist

    Cleardefense Pest Control

    Service specialist job in Burlington, NC

    Job DescriptionDescription: Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL*** Requirements:
    $18-24 hourly 7d ago
  • Pest Control Service Specialist

    Cleardefensepest

    Service specialist job in Greensboro, NC

    Apply Description Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 4d ago
  • Financial Operations Recovery Process Specialist

    Elevance Health

    Service specialist job in Winston-Salem, NC

    **Shift:** Monday - Friday; 8:00am - 4:30pm EST **Location:** Virtual; Alternate locations may be considered if candidates reside within a commuting distance from an office **Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law_ The **Financial Operations Recovery Process Specialist** is responsible for providing technical direction, guidance and resources to associates on a day to day basis. **How you will make an impact:** + Serves as a first line resource for financial operations associates for workflow and technical related processes. + Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution. + May review and monitor associates work for quality standards. + Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete. + May research operations workflow problems and system irregularities. + Assists with the development and testing of process improvement solutions and other operational improvements. **Minimum requirements:** + Requires a BA/BS and minimum of 3 years related experience; or any combination of education and experience, which would provide an equivalent background. **Preferred skills, capabilities, and experiences:** + Previous experience in high-volume operations (claims, customer service, enrollment and billing) strongly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $29k-56k yearly est. 2d ago
  • Mfg Cell Processing Specialist 3 (Contract)

    Prokidney

    Service specialist job in Winston-Salem, NC

    The Manufacturing Cell Processing Specialist 3 at ProKidney plays a critical role in supporting advanced manufacturing operations, focusing on cell processing activities and ensuring compliance with cGMP guidelines. This role involves operating and maintaining production equipment, including control rate freezers and orbital shakers, performing final product freezing and storage, and driving continuous improvement. The Manufacturing Specialist 3 is responsible for mentoring team members, leading investigations, and ensuring high levels of quality and compliance. Please note: This is a contract position which will not include ProKidney benefits. Responsibilities: Lead and oversee cell processing activities, ensuring compliance with cGMP guidelines and ProKidney's manufacturing standards. Read, understand, and implement Standard Operating Procedures (SOPs) for all assigned tasks, providing guidance to team members. Set up, operate, and troubleshoot production equipment such as control rate freezers, orbital shakers, etc., ensuring optimal performance and preventive maintenance. Perform final freezing and storage of cell therapy products in LN2, ensuring adherence to procedures and maintaining quality standards. Revise, update, and ensure adherence to SOPs, batch records, and MS forms, maintaining GMP compliance. Lead routine cycle counts and ensure accurate inventory tracking and control. Execute transactions within the ERP system, including material requisitions and production tracking. Ensure the accuracy of GMP documentation, including batch records, logbooks, and forms, adhering to Good Documentation Practices (GDP). Lead investigations into deviations and Corrective and Preventative Actions (CAPA) efforts, compiling data and information as required. Provide mentorship and training to junior team members in cell processing techniques, procedures, and cGMP compliance. Drive continuous improvement, incident investigations, and deviation resolutions. Perform and support investigations into deviations, incidents, and process improvements. Ensure all activities comply with safety policies, rules, and regulations, and promote a safe working environment. Conduct aseptic manufacturing processes in a cleanroom environment, ensuring compliance with sterile techniques and regulatory standards. Perform material qualification tests to qualify lots of incoming manufacturing material. Support process development and validation activities as needed. Assist in data collection, analysis, and reporting for process optimization and regulatory submissions. Perform other duties assigned to support and improve manufacturing operations. Qualifications: AS/BS in Biotechnology, Biology, Chemistry, or related field; a Science-related discipline is preferred. Relevant experience may be a substitute for formal education. High School Diploma or Equivalent may be considered with significant relevant experience. Preferred minimum 4-6 years of relevant experience in cell processing, biotechnology manufacturing, or a related field, with at least 2-3 years of proven expertise in a cGMP-regulated environment. Ability to exercise independent judgment, lead teams, and ensure compliance with cGMPs. Strong computer skills, including Microsoft Office, and expertise in ERP systems, along with advanced organizational, record-keeping, and time management skills. Strong problem-solving skills, effective written and oral communication, a team-oriented approach, and a commitment to high-quality work are critical for success in this role. ProKidney is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law. Applicants must be eligible to work in the United States without the need for work visa or residency sponsorship.
    $29k-56k yearly est. Auto-Apply 60d+ ago
  • Member Engagement Specialist

    Grove 4.3company rating

    Service specialist job in China Grove, NC

    Benefits: Competitive salary Employee discounts Opportunity for advancement Wellness resources Position Overview The Member Engagement Specialist/Sales Rep will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. We Offer Competitive pay Training programs Employee discounts and perks Promotion opportunities Fitness-minded workplace culture Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent) Plus, additional perks! Responsibilities Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym Personally checks each member into the gym using the proper check-in procedures Register all guests into the gym using proper registration procedures Provides new guests with a tour of the gym and helps answer questions about current membership options Assists guests with purchasing a new membership Answers phone in a professional and courteous manner and uses proper phone greeting techniques Processes retail and concession sales Cleans and maintains the front desk area Requirements Excellent customer service skills Ability to communicate effectively with both staff and members Ability to multi-task About Workout AnytimeAtlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. Mission To provide a friendly, convenient, life-changing journey with passion. VisionTo reshape the fitness community where everybody aspires to be the best they can be. Values Attitude Care Excellence Strategic Drivers Think Big Keep It Simple Do It With Integrity If ongoing education is important to you, and our Mission, Vision, and Values speak to your heart and align with your values, reach out now! Don't let this opportunity pass you by! ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. Mission To provide a friendly, convenient, life-changing journey with passion. Vision To reshape the fitness community where everybody aspires to be the best they can be. Values Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff. Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual. Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team. Strategic Drivers Think Big Keep It Simple Do It With Integrity
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Call Center Specialist - Part Time

    Wholesome Dietitian

    Service specialist job in Thomasville, NC

    Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.
    $26k-37k yearly est. 34d ago
  • Operator Specialist

    Parkdale Mills, Inc. 4.7company rating

    Service specialist job in Thomasville, NC

    Operator Specialist for Hygiene Clean Production Room Operate Knitspin machinery, sewing machine, card machine, drawing machine and packing equipment. Requires applicant to be able to work with limited supervision. Attention to detail and ability to follow set procedures is imperative. Must have exceptional attendance for this position. Hygiene Requirements (NO EXCEPTIONS): Frequent hand washing and sanitizing throughout work shift. Lab coat, hair net, and beard nets must be worn at all times while in production/warehouse areas. All cosmetics, lotions, or any skin care items that may cause contamination are prohibited. All jewelry and watches are prohibited. Nail polish, gel polish, and acrylic nails are prohibited. No food or drink products are allowed in the production/warehouse areas. This includes gum, candy, medicine, mints and other breath fresheners. This list shoud not be considered complete, and could include other items as deemed necessary by managemet
    $32k-43k yearly est. 1d ago
  • Peer Support Specialist for CST Services

    A Caring Alternative

    Service specialist job in Statesville, NC

    ! Position Type: Full time Requirement: NC Peer Support Specialist certification and must have one (1) year of adult behavioral health experience working with individuals with mental health or substance use disorders and have the knowledge, skills, and abilities required by the population and age to be served. A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. To learn more about us, visit our website at ************************** Why apply at A Caring Alternative? We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another's culture. Competitive Payrates! We offer a competitive rate of pay. Work related mileage is paid tax free. Pride in Your Work! You can join an organization that seeks to set the standard for quality support services for people with mental illness. We hope you will find satisfaction and take pride in your work here. Strong Core Values! Join our values-based, family-owned company with a culture that we care. Grow! Our strong core values include promotion and position changes for your career development. Flexibility! We work in a team environment and promote flexibility. Training! Solid training is provided & paid by the company. Qualifications The role of a Peer Support Specialist is to serve as a resource for adults with mental health and/or co-occurring conditions. This service consists of community-based mental health and substance use services, and structured rehabilitative interventions intended to increase and restore an individual's ability to live successfully in the community. The team approach involves structured, face-to-face therapeutic interventions that assist in reestablishing the individual's community roles related to the following life domains: emotional, behavioral, social, safety, housing, medical and health, educational, vocational, and legal. Job Duties include: Serves as an active member of the CST, participates in team meetings, and provides input into the person-centered planning process Guides and encourages individuals to take responsibility for and actively participate in their own recovery Models recovery values, attitudes, beliefs, and personal action to encourage wellness and resilience Assists with crisis interventions Participates in the initial development, implementation, and ongoing revision of the PCP Education and Experience Required: NC Peer Support Specialist certification Must have one (1) year of adult behavioral health experience working with individuals with mental health or substance use disorders and have the knowledge, skills, and abilities required by the population and age to be served. Resume must include relevant employment dates including month and year, and populations served. Benefits! We offer a comprehensive benefits package for full time employees. 401(k) & Roth retirement plan 401(k) matching 11 paid holidays Paid Time Off accrual begins upon hire, 100 hours first year Major medical, dental & vision insurance Company paid Life Insurance Short term & long-term insurance Employee Assistance Program A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care. We are an equal opportunity employer.
    $32k-58k yearly est. 12d ago
  • Client Relations Specialist

    Brock & Scott 4.3company rating

    Service specialist job in Winston-Salem, NC

    About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience. Description The Client Relations Specialist manages, retains, and grows a portfolio of assigned clients through proactive relationship management, onboarding coordination, performance analysis, and cross-functional partnership. This role serves as the primary liaison between clients and internal teams, ensuring strong customer service, timely issue resolution, and continuous improvement. Client Relations operates with a strong focus on relationship building, market intelligence, accountability, and performance transparency. This is a high-visibility role requiring strong communication, analytical thinking, and the ability to translate data and priorities into action. Key Responsibilities Client Portfolio & Relationship Ownership Own assigned client portfolios as the primary point of contact, maintaining strong, trusted relationships through consistency, credibility, and follow-through. Act as the liaison between clients and internal teams, representing client interests while balancing firm capabilities, timelines, and compliance requirements. Maintain ownership of assigned Outlook inboxes, ensuring timely review, prioritization, response, and follow-through on client and internal communications. Lead and coordinate client onboarding and portfolio transitions, ensuring expectations, documentation, and timelines are clearly managed. Performance Management & Market Insight Own the monthly client scorecard analysis and review process, ensuring performance is trended, understood, and discussed. Ensure accurate and consistent storage of scorecards and supporting documentation to support visibility and audit readiness. Identify portfolio, client, and state-level trends, risks, and opportunities, translating data into actionable insights for clients and internal leadership. Escalation, Root Cause & Execution Serve as the lead escalation point for assigned clients once standard escalation paths have been followed. Perform root cause analysis on escalations and performance gaps and partner with internal teams on remediation plans, action items, and performance improvement plans as needed. Clearly communicate escalation status, findings, and resolution plans to clients and internal leadership. Prioritization, Growth & Continuous Improvement Manage competing client priorities using strong time management, prioritization, and reprioritization skills, actively executing identified priorities. Proactively identify emerging risks, client needs, or performance concerns and take action before escalation is required. Identify opportunities to strengthen and grow client relationships through performance improvement and strategic engagement. Develop, track, and maintain strategic goals aligned to client needs, departmental objectives, and firm priorities. Support Compliance with onsite and offsite client reviews as needed. Core Skills & Competencies Strong time management, prioritization, and execution skills Proactive, action-oriented approach to client management Strong analytical and root cause analysis capabilities Clear, confident written and verbal communication Ability to influence outcomes and drive accountability High attention to detail and strong organizational discipline Comfort operating in a fast-paced, performance-driven environment Position Requirements Default Servicing Experience preferred. Experience in client relations, account management, or a related client-facing role Ability to manage complex client portfolios and competing priorities Experience working cross-functionally to resolve issues and improve outcomes Experience delivering client-focused solutions aligned to business goals Proficiency in MS Office and reporting tools Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Location(s) Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC - Atlanta, Brock & Scott, PLLC - Birmingham, AL, Brock & Scott, PLLC - Brentwood, Brock & Scott, PLLC - Charleston, Brock & Scott, PLLC - Charlotte, Brock & Scott, PLLC - Cincinnati, OH, Brock & Scott, PLLC - Columbia, Brock & Scott, PLLC - Connecticut, Brock & Scott, PLLC - Fairfax, VA, Brock & Scott, PLLC - Ft. Lauderdale, Brock & Scott, PLLC - Indianapolis, Brock & Scott, PLLC - King of Prussia, Brock & Scott, PLLC - Maine, Brock & Scott, PLLC - Massachusetts, Brock & Scott, PLLC - Memphis, Brock & Scott, PLLC - Michigan, Brock & Scott, PLLC - New Jersey, Brock & Scott, PLLC - Newport News, VA, Brock & Scott, PLLC - Philadelphia, PA, Brock & Scott, PLLC - Plainville, Brock & Scott, PLLC - Portland, Brock & Scott, PLLC - Raleigh, Brock & Scott, PLLC - Rhode Island , Brock & Scott, PLLC - Richmond, VA, Brock & Scott, PLLC - Rockville, Brock & Scott, PLLC - South Burlington, Brock & Scott, PLLC - Tampa , Brock & Scott, PLLC - Texas, Brock & Scott, PLLC - Vermont, Brock & Scott, PLLC - Virginia Beach, Brock & Scott, PLLC - Wilkesboro, Brock & Scott, PLLC - Wilmington, Brock & Scott, PLLC- Alexandria, Brock & Scott, PLLC- Arizona, Brock & Scott, PLLC- Baltimore, Brock & Scott, PLLC- Knoxville, Brock & Scott, PLLC- Pittsburgh Shift -not applicable- This position is currently accepting applications.
    $30k-49k yearly est. 2d ago
  • Sales and Service Specialist

    Hertz 4.3company rating

    Service specialist job in Winston-Salem, NC

    The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Wages: $17.00/hr. Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    $17 hourly Auto-Apply 3d ago
  • Pest Control Service Specialist

    Cleardefense Pest Control

    Service specialist job in Greensboro, NC

    Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 60d+ ago
  • Automotive Customer Service Advisor - 2775

    Tupeloms

    Service specialist job in Greensboro, NC

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $27k-34k yearly est. 1d ago
  • Client Performance Specialist

    Brock & Scott 4.3company rating

    Service specialist job in Winston-Salem, NC

    The Client Performance Specialist supports the Client Relations Specialist & Operations by monitoring client performance metrics, identifying trends and risks, and partnering with Operations to drive remediation and continuous improvement. This role does not manage direct client relationships, but plays a critical role in protecting service levels, improving scorecard performance, and strengthening the firm's overall client experience. This role suits those who spot gaps, analyze data, act on insights, and work across teams to solve problems. Key Responsibilities Performance Monitoring & Analysis Review a defined set of clients daily to monitor SLA metrics, performance thresholds, and loans trending outside of SLA. Identify emerging risks, recurring issues, and performance gaps before they escalate. Analyze scorecard data, including document revision trends, timeline requirement metrics, and other performance indicators, across multiple states and potentially clients. Recognize “gap items” where data, processes, or ownership may be missing or unclear. Root Cause & Remediation Support Partner closely with Operations and internal teams to perform root cause analysis on performance issues. Partner in developing, implementing, and tracking remediation plans to bring metrics back within SLA. Follow issues through to resolution, ensuring corrective actions are completed and effective. Support continuous improvement efforts by identifying repeat drivers and systemic issues. Cross-Functional Partnership & Execution Work collaboratively with Client Relations Liaison, Specialists & Manager to share insights, trends, and risks impacting client portfolios. Translate performance findings into clear, actionable information for internal teams. Provide support for ad hoc performance evaluations, in-depth analyses, and specialized projects as required. Core Skills & Competencies Strong analytical skills with the ability to identify trends, patterns, and outliers Ability to perform root cause analysis and contribute to remediation planning Highly proactive, self-directed, and action-oriented Strong time management, prioritization, and follow-through skills Comfortable working in a fast-paced, performance-driven environment Clear written and verbal communication skills High attention to detail with strong organizational discipline Ability to work effectively across teams without direct authority
    $38k-71k yearly est. 13d ago

Learn more about service specialist jobs

How much does a service specialist earn in Winston-Salem, NC?

The average service specialist in Winston-Salem, NC earns between $24,000 and $70,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Winston-Salem, NC

$41,000

What are the biggest employers of Service Specialists in Winston-Salem, NC?

The biggest employers of Service Specialists in Winston-Salem, NC are:
  1. The Hertz Corporation
  2. Advocate Aurora Health
  3. Floor & Decor
  4. O'Reilly Auto Parts
  5. Allegacy Federal Credit Union
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