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  • HVAC Service Manager

    Kodiak Construction Recruiting & Staffing

    Service superintendent job in Chantilly, VA

    Job Title: Service Manager Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences? HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more. Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth. Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business. Perks of Joining: Competitive salary + bonus + company vehicle + gas card + more! Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision, and disability benefits Employee Assistance Program Employee referral incentives A Day in the Life: Ensure Technicians are equipped for their tasks with a focus on safety Act as a dynamic leader, motivating your team, in the field several days a week Promote a culture where safety is the top priority Inspect job sites for compliance, quality control, and customer satisfaction Lead a team of Service Technicians in a fast-paced environment Drive operational excellence by helping your technicians solve complex customer issues Support Administration, Service Coordinators, and Sales teams Develop and maintain relationships with customers, identifying service needs and creating estimates Focus on team development through coaching and teaching and driving our apprenticeship program What We Are Looking For: Experience in building high-performing service teams Commercial HVACR service experience Industry-related Service Manager or Service Supervisor experience Ability to develop HVAC maintenance and service estimates Excellent communication, interpersonal, and customer service skills Strong problem-solving and critical thinking abilities High energy and adaptability for a dynamic workload Professional demeanor and positive attitude Inspire and motivate team members EOE M/F/Disability/Vet
    $59k-97k yearly est. 2d ago
  • Service Manager

    Trimac 4.6company rating

    Service superintendent job in Washington, DC

    Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people's lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you're ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Job Details: The Service Manager is responsible for the evaluation and development of processes and procedures for washrack, shop and environmental activities. This individual will also be responsible for the local development of commercial shop and washrack business. Responsibilities: • Ensure the cleaning techs and mechanics have proper instruction and procedures to perform their duties safely and efficiently. • Respond to all cleaning techs concerns and act on them promptly as they relate to: Safety, • Mechanics & Cleaning techs abilities to perform his/her duties effectively, Opportunities that would increase efficiency for both the Company and the customer, cleaning procedures and equipment needs & Maintenance procedures and equipment needs. • Evaluate daily capacities and thru-puts on shop and washracks to determine any areas of improvement in efficiencies concerning cleaning processes and procedures. • Coordinate and carry out solicitation of potential new commercial shop and washrack business. • Manage existing commercial customers to ensure our washracks and shops are consistently meeting requirements. Communicate any problems associated with service to the Branch Manager with recommendations for improvements. • Monitor chemical inventory level. Measure amount consumed relative to activity. • Manage effluent disposal and ensure compliance with all environmental guidelines and regulations at a branch level. • Maintain equipment according to company guidelines, along with Federal agency guidelines. • Track and maintain inventory. • Develop new commercial maintenance and cleaning revenue. • Track shop and washrack revenue numbers compared to plan and goals. • Ensure cleaning tickets are approved and entered the cleaning system timely. • Where applicable ensure invoicing for commercial cleaning accounts is completed daily. • Track productivity and KPI's on the washrack and report these to the Area Manager. • Ensure commercial accounts receivables are kept current. • Ensure all work orders are approved and entered. • Ensure the washracks and shops meet all customer requirements, and any changes are communicated immediately. • Service failure reports are recorded and brought to the attention of the Area Manager or designate. • Utilize sales report form to report commercial sales activity to the Area Manager. • Ensure all shop and washrack equipment meets regulatory and corporate compliance. • Assist in ensuring processes allow cleaning techs and mechanics to complete their duties in a safe manner. • Assist in ensuring safety equipment is available and in use by employees at all required times. • Accountable for developing an environment that adheres to the companies Safety, Health, Environmental and Security policies. • Maintain process control and respond to needed or required changes as they occur. • Maintain and control environmental regulations and report discrepancies to Environmental Department and Area Manager. • Maintain control of disposal activity with all wastes generated by the facility. Qualifications: • 5-7 years of related experience and/or training. • High School Diploma Mandatory, bachelor's degree preferred. Benefits: We invest in our employee's growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, floating holidays, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments: We make safety a part of every decision We make safety personal We have the courage to intervene
    $77k-124k yearly est. 4d ago
  • Service Manager

    LHH 4.3company rating

    Service superintendent job in Columbia, MD

    Key Responsibilities Strategic Planning: Develop and implement the overall strategy for a specific product line to align with business goals. Market & Customer Understanding: Conduct market research, analyze competitor offerings, and act as a customer advocate to identify market opportunities and needs. Product Development: Oversee the product lifecycle, from defining requirements and features to launching new products and managing their ongoing performance. Cross-Functional Leadership: Collaborate with design, engineering, marketing, and sales teams to ensure products are developed and brought to market successfully. Performance & Profitability: Monitor and manage the profitability of the product line, making strategic pricing and promotion decisions. Market Trends & Forecasting: Stay informed on emerging market trends and forecast customer demand to anticipate future product needs. Key Skills & Qualifications Educational Background: Typically requires a bachelor's degree in a field such as business, marketing, or engineering. Industry Experience: Several years of experience in product management or a related area is often required. Analytical & Mathematical Skills: Strong ability to analyze data and market trends to make informed decisions. Leadership & Communication: Proficiency in leading cross-functional teams and effectively communicating product vision and requirements to stakeholders. Project Management: Excellent organizational, time management, and change management skills. BENEFITS: o Paid Sick Leave where applicable by State law o Benefit offerings for full-time employment include medical, dental, vision, and a 401k plan offered Salary Range: 100-115K/YR Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $49k-67k yearly est. 2d ago
  • Commercial Service Manager - Roofing

    Cybercoders 4.3company rating

    Service superintendent job in Takoma Park, MD

    The Commercial Service Manager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a service manager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry. Key Responsibilities Manage and oversee the daily operations of the commercial roofing service department. Develop and implement strategies for business development to drive growth in service contracts and customer acquisition. Ensure compliance with safety regulations and quality standards in all roofing projects. Collaborate with construction teams to prov Position Overview The Commercial Service Manager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a service manager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry. Key Responsibilities Manage and oversee the daily operations of the commercial roofing service department. Develop and implement strategies for business development to drive growth in service contracts and customer acquisition. Ensure compliance with safety regulations and quality standards in all roofing projects. Collaborate with construction teams to provide effective solutions for roofing needs in commercial and industrial settings. Lead, train, and mentor a team of service technicians to enhance performance and service delivery. Maintain strong relationships with clients, addressing their needs and ensuring a high level of customer satisfaction. Prepare and manage budgets for service operations to ensure profitability. Conduct regular inspections and assessments of roofing systems to recommend maintenance and repairs. Qualifications Bachelor's degree in business administration, construction management, or a related field. Proven experience in the roofing industry, particularly in commercial and industrial roofing. Strong knowledge of roofing systems, including waterproofing, low slope, and sheet metal roofing. Demonstrated experience in a service management role, ideally within the construction or roofing sectors. Excellent leadership and team management skills. Strong business development acumen and customer relationship management skills. Ability to analyze financial data and manage budgets effectively. Benefits Salary: 100 - 150k Base (Dependent on book of business) Negotiable Commission Structure Medical Dental Vision PTO Email Your Resume In Word To: Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: jon.quickel@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JA12-1846153 -- in the email subject line for your application to be considered.*** Jon Quickel - Recruiting Manager For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 03/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
    $59k-87k yearly est. 2d ago
  • Global Service Delivery, Director

    Astreya 4.3company rating

    Remote service superintendent job

    What this Job Entails: The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. Scope: Directs and controls the activities of a broad functional area through department managers within the company. Works with other senior managers to establish strategic plans and objectives. Works on complex issues where analysis of situations or data requires in-depth company knowledge. Your Roles and Responsibilities: Provide leadership to diverse operations Implement, monitor and provide timely reports to customers on service delivery metrics Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team Drive internal and client meetings covering delivery performance, service improvements, quality, and processes Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary Further, develop and maintain retention program and incentives for field employee satisfaction Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment Takes ownership for the resolution of highly complex issues and risks that have been escalated Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience. Builds and strengthens relationships with executives and/or major customers. A track record of successfully delivering a range of complex, high profile IT projects. Proven track record of implementing and leading improvements in project lifecycle. Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries. Passionate about the IT industry and how new technology can improve business outcomes. Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management. Strong analytical, organizational, communication and presentation skills. Highly adaptable with the ability to effectively manage multiple concurrent work streams. Strong business acumen and the ability to provide operational, technical and financial oversight. Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $132,240.00 - $208,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
    $132.2k-208.8k yearly Auto-Apply 60d+ ago
  • Regional Service Manager - West Region

    Yokogawa Corporation of America Yca

    Remote service superintendent job

    Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology' and ‘Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Regional Service Manager (RSM) -West Region is a proactive and customer-centric role to lead and scale our field and support services across the assigned region. Regional Service Manager will play a critical role in delivering exceptional customer value through operational excellence, strategic leadership, and digital enablement. RSM will manage a cross-functional team, oversee contract performance, drive business growth, and act as the voice of the customer within the organization. The West Region office is located in Salt Lake City, Utah and supports the following states in the region: Utah, Washington, Oregon, Idaho, Wyoming, Colorado, Nevada, California, and Arizona. KEY RESPONSIBILITIES Team Leadership and Management Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and Support Staff. Manage workforce planning, skills development and succession planning. Align service goals with business objectives through team development and performance management to ensure resources continue to develop both Yokogawa technical and people skills competencies. Foster a culture of accountability, learning and continuous improvement. Service Delivery & Operations Oversee planning and execution of service jobs -on site and remote services: maintenance, troubleshooting, service projects, upgrades, commissioning and on demand customer needs per the contract. Ensure compliance with safety, quality and regulatory standards and customer HSE requirements Drive adherence to SLA commitments and performance KPIs for response time, resolution and uptime. Manage escalation procedures and technical support channels. Ensure customer expectations are met and resources are skilled and available to service customers per the contract terms Focus on hiring talent with transferable skills to Yokogawa Products and Systems in timely manner Customer Engagement & Retention Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA management. Serve as they key regional service contact for strategic customers and act as escalation point. Proactively identify opportunities for contract renewals, modernization and digital enhancements Ensure we are meeting SLA expectations regarding on time - pre-scheduled customer touch points and service needs per the contract. P&L and Business Performance Own regional core services OI, revenue, cost control and margin targets Drive upselling and cross-selling of service contracts and solutions Collaborate with Sales and Business Development teams to strategically drive install base service growth and improve customer retention(attach) rates. Monitor KPIs and implement continuous improvement plans and initiatives Strategic Initiatives & Contribution Identify regional trends and customer needs to influence future service offerings and innovations Lead regional deployment of digital service tools, remote support platforms, and predictive maintenance programs. Support regional strategy for lifecycle service offerings, including asset modernization and sustainability solutions. Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives. Contribute to North American and Global service strategy and operational improvements. Align and deliver based on the strategic directions given by organization leadership team. QUALIFICATIONS Bachelor's degree in Engineering, Automation, or a related technical field (Master's preferred) 10-15 years of experience in industrial automation service roles, with at least 5 years in management Hands-on knowledge of systems such as DCS, PLC, SIS, SCADA and asset performance software Proven track record of leading regional teams and managing customer relationships Experience with ERP, CRM and digital field service platforms (e.g., SAP, Salesforce, ServAir) Strong commercial acumen and experience managing service P&L Strategic Thinker with a customer first mindset Preferred Attributes : Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc. Knowledge of industrial cybersecurity frameworks Excellent communication and stakeholder management skills Comfortable with regional travel up to 40% of time Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!
    $75k-126k yearly est. Auto-Apply 39d ago
  • Director, Actuarial Services

    Wvumedicine

    Remote service superintendent job

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Director of Actuarial Services will be a leader who helps guide the development and execution of the entire actuarial function, assist in strategic initiatives, and will be an integral part of the Peak Health management team. Core accountabilities include pricing/underwriting, financial reserving, forecasting, trend analysis, value-based contract performance evaluation, and supporting business decisions through a medical economic framework. The Director of Actuarial Services will serve as a key advisor to the executive leadership team and work collaboratively with various functions within the organization such as finance, accounting, analytics, product, population health, clinical teams, provider contracting, and client relationship managers. To be successful in this role, the Director of Actuarial Services will need contemporary in-depth knowledge of the insurance industry; excellent analytical, decision-making, and problem-solving skills; strong time management and prioritization capabilities; and ability to collaborate with others at all levels. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree in actuarial science, mathematics, data science, finance, statistics, economics, or related field. 2. ASA designation from the Society of Actuaries. EXPERIENCE: 1. Eight (8) years of progressive healthcare actuary leadership experience, including direct prior experience with healthcare claims data, partner/provider analytics, payer-provider contracting, and/or value-based care. 2. Two (2) years of experience managing a team. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. FSA designation from the Society of Actuaries. EXPERIENCE: 1. Medicare Advantage bid pricing experience. 2. Membership in the American Academy of Actuaries. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Consistently work with senior leadership by providing balanced actuarial insights and support strategic decision-making. 2. Act as a subject matter expert on actuarial matters in cross-functional meetings. 3. Manage teams both internally and externally to support business objectives. 4. Lead and oversee governmental product rate setting processes to ensure accuracy, compliance, and alignment with organizational strategy. 5. Maintain financial models where appropriate to support decision making. 6. Provide accurate and timely financial information for organizational planning. 7. Assess and manage financial risks related to insurance products, payment models and other financial instruments. 8. Develop effective strategies to be aware of regulatory changes. 9. Train and develop colleagues as needed. 10. Manage and coordinate commercial rate filings, including preparation, review, and submission. 11. Direct repricing initiatives for self-funded clients to maintain competitiveness and financial sustainability. 12. Guide and support underwriting activities for fully insured clients, ensuring sound risk assessment and pricing strategies. 13. Develop and monitor reinsurance arrangements to optimize financial protection and risk management. 14. Oversee monthly financial accruals for incurred but not reported (IBNR) claims, ensuring timely and accurate reporting. 15. Analyze and report on product gross margin performance to drive strategic decision-making. 16. Design, implement, and evaluate value-based product models, including ongoing performance monitoring. 17. Negotiate and manage contracts to support organizational goals and maintain strong business partnerships. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard Office Environment. SKILLS AND ABILITIES: 1. Ability to work independently to solve complex challenges. 2. Proficient in data manipulation, analytics, modeling, and visualization tools (e.g., Advanced XLS, SQL, SAS, PowerBI, Tableau, R, Python). 3. Strong interpersonal skills (written and verbal) and the ability to convey complex topics in understandable mediums to a variety of audiences. 4. Willingness and comfort to work on a variety of projects, potentially not directly aligned with actuarial science. 5. Creative problem-solving skills and willingness to engage at all levels of the process. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: PHH Peak Health Holdings Cost Center: 2501 PHH Risk Admin
    $88k-149k yearly est. Auto-Apply 10d ago
  • Director, Broker Services - US Based Remote

    Anywhere Real State Inc.

    Remote service superintendent job

    Director, Broker Services Reports to National VP The Director of Broker Services will report to the National Vice President. This individual will support the efforts of the field leadership team and the Growth Consultants in the field, serving as a point person for all franchise-related operational issues. The Operations Director will oversee and streamline the operational activities that support ERA franchise owners, leadership, and Growth Consultants. This role is both strategic and hands-on-ensuring that processes, systems, and resources align with the brand's mission and vision. The ideal candidate is self-motivated, highly organized, collaborative, and experienced providing a high level of customer service. Responsibilities: * Support National VP with resolution of franchisee issues, coordinating as necessary directly with franchisees and internal Anywhere departments (finance, legal, contract admin, collections, audit, litigation, etc.) * Direct management and responsibility for the integration of the ERA Solutions Hub both from workflow and issue resolutions and through coaching, developing capabilities, accountability, and all aspects of performance management * Develop a thorough understanding of all ERA and Anywhere based systems and platforms, including the data relationships and impacts on the customer experience. * Liaison to Help Desk team and maintain SME on escalated tech concerns on tools and programs by ensuring franchisee issues are brought through help desk are reviewed weekly and open issues are escalated for resolution * Brand subject matter expert on DASH (internal franchisee CRM and reporting system), third party integrations, listing feeds, and data flow * Oversight of internal renewal process. When needed, to be the voice of the Brand with Anywhere shared service departments for in-depth deal term approvals. * Create/support reporting frameworks and KPIs to track operational effectiveness and provide insights to leadership. * Understand the brand franchise agreement and have ability to answer questions about agreements or find the right party that can * Oversight, tracking and management of office change process (relocations, assignments, DBA changes, legal entity changes, etc.) * Support field team and transitions manager with new franchisee onboarding and M&A transitions as needed with appropriate reporting, tools, collateral needs * Strategically coordinate with team on outbound broker communications that align with brand directives and goals (new tools, systems, events, enhancements, learning opportunities, etc.) * Manage weekly meetings with Contract Admin and Real Estate Financial Services to review outstanding office changes and delinquent accounts and drive customer satisfaction with timely resolution of issues * Understanding of Franchise Disclosure Document (FDD) process and proactively manage compliance * Support and oversight of Awards Program * Serve as liaison and service manager for International Franchisees, coordinating with RFG International Service team as necessary * Attend brand events as necessary Qualifications: * B.S./B.A. preferred * 5+ years' experience in operations, call center and/or franchising experience * Real estate experience preferred * Excellent communication and interpersonal skills; ability to work with senior leadership and franchise owners. * Self-starter and can work to accomplish tasks with minimal supervision * Problem solving skills a must * Project management experience * Strong collaboration and influencing skills * Strong platform and presentation skills and comfortable presenting to various key stakeholders * Ability to travel (less than 20%)
    $88k-149k yearly est. Auto-Apply 17d ago
  • Director Mortgage Due Diligence Services (Remote Position)

    Mela Capital; Group

    Remote service superintendent job

    Over $20 Billion in high risk mortgage loans underwritten and audited, including mortgage backed securitization fraud investigations, investor, litigation and agency audit response. Specializing in third party underwriting, quality control and forensic examination of all mortgage and securitization loan, portfolio and contract audits, including operational risk and quality control policy development. Agency (FNMA/FHLMC/FHA/VA), legal, foreclosure and repurchase defense reporting and expert witness testimony. Expert experience in Mortgage Backed Securities agreements and Seller/Purchaser reps and warrants contracts; Underwriting guideline gap analysis; Valuation and historic appraisal forensic fraud investigation and support. Class action litigation portfolio and federal consent order auditing expertise. Call today to discuss customized solutions for your project and work flow needs. Unhappy with QC firms putting unexperienced bodies on your projects? Ask about our underwriting and loss mitigation auditing expertise! Job Description Director Due Diligence Services This outstanding individual is motivated by working with the best and brightest executive team for an industry leading risk management firm to the residential mortgage credit risk industry. The selected candidate will have extensive experience with due diligence services and operations within the residential mortgage credit risk industry. Reporting directly to the CEO you will be responsible for: Day to day operations of in house Due Diligence staff and resources. Service delivery to internal and external clients at the highest level. Management of staff to the highest levels of performance. Management of work flow production. Development of ongoing internal reporting, technology to include building Underwriting / Due Diligence system. Internal and production process improvements. Manages a large team of due diligence mortgage underwriters. Responsible for ensuring employees and processes are in compliance with established policies, procedures and regulations. Participates in developing, interpreting and implementing policies and procedures for Underwriting operations. Manages employee performance and prioritizes work activities to focus on providing high quality service to all of our customers. Key objectives include: Obtaining peak staff performance. Provide superior service to internal/external clients. Assume operational control of internal/external Due Diligence operations. Support Executive Team. Oversee Underwriting guidelines, policy and underwriter work product quality. Manage the operating activities of the department including scheduling and production Assure that all employees within area of responsibility are working towards a common goal Motivate the team to exceed expectations. Create, facilitate and document on-going Underwriter training and procedures. Ensure adherence to operating budget guidelines regarding all expenses. Contribute to the development of both short and long term plans for the organization. Participate in all activities which support the organizations goals and objectives. Other duties as assigned. JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. The Director in this hands-on position will contribute to Mela Capital Group's continued success story of growth and industry recognized excellence. Mela Capital Group offers an empowered work environment that encourages creativity, initiative and professional growth. MCG is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Qualifications JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. Additional Information All your information will be kept confidential according to EEO guidelines.
    $70k-124k yearly est. 5d ago
  • Director, Data Services and AI

    Vets Hired

    Remote service superintendent job

    This role is a results-driven position responsible for defining and executing a data strategy that leverages advanced analytics, machine learning, and AI to drive measurable business impact. The position will lead the development, deployment, and scaling of AI/ML models and data-driven solutions, ensuring seamless integration across the organization. The ideal candidate has deep expertise in data science, statistical modeling, machine learning, and AI, with a proven track record of delivering large-scale production-grade solutions. This position requires strong leadership to build and mentor a high-performing team while driving AI governance, compliance, and enterprise-wide adoption. If you are passionate about leveraging data science and AI to drive business success and have a proven track record of leadership in this field, we invite you to apply and join an innovative team. Responsibilities: Leadership and Strategy: Develop and execute the overall strategy for data science and AI. Collaborate with executive leadership to align data science and AI strategy with business objectives and delivery. Lead, mentor, and grow a team of data scientists, machine learning engineers, and AI researchers. Drive innovative solutions by leveraging partnerships with academies, businesses, and government. Define and implement an AI governance framework ensuring ethical AI and compliance. Drive AI adoption at scale, integrating solutions across enterprise systems. Technical Expertise: Drive the development and implementation of machine learning models and AI solutions, leveraging modern AI services such as OpenAI, Gemini, and Agentic AI, as well as AI/ML cloud services such as AWS SageMaker, Azure ML, and GCP Vertex. Stay current with the latest data science and AI advancements to determine feasible advancements and integrate innovative approaches. Ensure best practices in data engineering, model deployment, and performance monitoring. Develop methods and approaches to maximize new data services solutions to advance AI differentiating capability. Project Management: Convert strategy into executable roadmaps and plans to advance goals in Data Science and AI. Oversee the lifecycle of data science and AI projects from ideation to deployment. Ensure timely delivery of high-impact projects that drive business value. Prioritize projects based on business impact, feasibility, strategic importance, and resource availability. Translate AI Strategy into an execution roadmap with measurable KPIs. Collaboration: Work closely with cross-functional teams, including product, engineering, marketing, and finance. Foster a culture of innovation through a data-driven decision-making and continuous improvement approach. Communicate complex data science concepts to non-technical stakeholders clearly and concisely. Compliance and Ethics: Ensure compliance with data privacy regulations and ethical guidelines in AI practices. Promote responsible AI usage and mitigate potential biases in models. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Requirements: Advanced degree (Masters or Ph.D.) in Data Science, Computer Science, Statistics, or a related field. Minimum of 10 years of experience in data science and AI, with at least 5 years in a leadership role. Proven track record of delivering impactful data science and AI projects. Experience in leading and mentoring a high-performing team. Experience with deploying AI models at scale. Expertise in AI risk management, bias mitigation, model explainability, regulatory compliance (GDPR, CCPA, HIPAA), and responsible AI frameworks. Expertise in machine learning, deep learning, and statistical modeling. Proficiency in programming languages such as Python, R, and SQL. Experience with big data technologies (e.g., Hadoop, Spark, Databricks, and EMR) and cloud platforms (e.g., AWS, Azure, and Oracle). Experience with AI/ML frameworks and cloud services such as Tensorflow, Pytorch, Caffe, MS Cognitive Toolkit, AWS SageMaker & Bedrock, Azure Machine Learning, GCP Vertex AI, and Databricks ML for model training, deployment, and lifecycle management. Experience and familiarity with modern AI consumer services such as ChatGPT, Co-Pilot, OpenAI, Gemini, and Agentic AI. Strong strategic thinking and problem-solving abilities. Excellent communication and presentation skills. Ability to foster a results-driven and execution-focused team environment. Clearance Requirements: Must be eligible to obtain a Top-Secret clearance. Working Place: Maryland, Maryland, United States Company : 2025 April 10th Virtual - Kentro
    $78k-127k yearly est. 60d+ ago
  • Family Services Director

    Collaborative Solutions for Communities 3.8company rating

    Service superintendent job in Washington, DC

    Job Description The Family Services Director with a LICSW OR LCSW will work under the direct supervision of the Executor Director, is responsible for program oversight; provision of structured training to intensive clinical services division; program development and implementation; provision of technical assistance and clinical consultation to partners and citywide; and quality assurance. He/she provides leadership to the Family Services staff, ensures programs and initiatives are in alignment with organizational goals and strengthens the provider network of CSC. He/she performs in a team environment, emphasizing team interdependence, shared accountability and problem solving at the level of service provision. The incumbent also participates in the Program Review committee meetings to keep participants informed of new initiatives and clinical and/or program developments and any changes that affect work practices. The incumbent participates in a wide variety of other community-related committees and meetings. Principle Accountabilities Training - Design, develop and implement a variety of internal and external training curriculum's to move social work practices to a strengths-based, family centered and community focused approach. Manage and periodically evaluate training curriculum's ensure its effectiveness. Review and revise curriculum content and/or materials as necessary to rectify any deficiencies Engage membership agencies and other agencies in reforming the current social work practices to a model of strengths based practices. Clinical Skills - Provide clinical oversight/consultation on high risk and/or difficult cases internally and externally to Child Family Services Administration to monitor continuity of services and ensure appropriate and consistent application of strengths based approach and to monitor the referral process of service providers. Occasionally review documentation from case records to ensure appropriate application of prevention and intervention practices and/or techniques. Technical Assistance - Provide technical assistance/consultation to program partners to promote increased family stability and independence. Provide direction and supervision to Managers and/or staff to assist in crisis. Supervision - Conduct weekly supervisory sessions with Family Services Manager to review difficult cases, provide direction and guidance and to identify strengths and deficiencies with appropriate course(s) of action. Effectively collaborates with Family Services Manager and assists in the performance evaluation process of Social Workers. Program and Community Meetings - Coordinate and participate in Program Review Committee and member agencies meeting. Provide necessary information to keep participants informed of new initiatives and clinical and/or program developments changes that affect current work practices. Education LICSW, or LCSW with a Master degree in Social Work. Experience Five-year experience post graduate in Mental Health or Child Welfare with experience in program design and implementation. At least two-year experience in training and/or facilitation. Previous supervisory and management experience in non-profit or community-based social services agency. Demonstrated leadership skills. Experience in program development and evaluation. Proficiency in the use of Microsoft products. Ability to analyze data. Excellent oral, written and interpersonal skills. Experience in grant and/or proposal writing.
    $74k-118k yearly est. 5d ago
  • Member Services Supervisor (Remote)

    Businessolver 3.8company rating

    Remote service superintendent job

    Are you an enthusiastic, passionate leader who is thoughtful, strategic and flexible enough to build a team just like you? If that's you, you'll be supervising all aspects of Member Services in a manner that results in client delight. The catch? You can't compromise company standards for quality. Ideally, you'll have a few years of experience managing a service/operations environment under your belt. Is that you? Check out the Gig below to find out more! The Gig: * Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance * Assist in the hiring, training and development of all new team members * Handle and resolve escalated caller inquiries * Assist with inbound and outbound calls during peak times to maintain services levels * Assist with producing reports and providing statistical information to management as requested * Conduct audits within the team to identify and implement workflow efficiencies * Perform and oversee quality review feedback with team members * Monitor workflow and department processes to improve call handling, system knowledge and communication skills, ensuring quality performance metrics are met * Consult with management to improve effectiveness and efficiency of workflow and communicate trends and escalated issues as appropriate * Ensure that all regulatory requirements are met and comply with internal policies and procedures What you need to possess to make the cut: * 3+ years supervisory experience within Employee Benefits Administration, or related industry (i.e. insurance providers, insurance brokers etc.), required * Bachelor's degree or equivalent * Proven customer service experience with excellent phone etiquette and communication skills * Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is ideal * Excellent problem solving skills to resolve client service and departmental issues. * Demonstrated leadership skills with the ability to provide team with a clear sense of direction. * Ability to motivate and coach staff in a team environment * Strong interpersonal and organizational skills to handle multiple tasks * Ability to use Windows and Internet web-browsing applications * Benefit Administration experience / life and health license a plus The pay range for this position is 46K to 65K per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). This role is eligible to participate in the annual bonus incentive plan.
    $51k-72k yearly est. Auto-Apply 35d ago
  • Custodial Services Supervisor - FBH1

    That Jlive

    Remote service superintendent job

    DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
    $41k-68k yearly est. Auto-Apply 46d ago
  • Registration Services Supervisor - Patient Registration - FT - Evenings

    Stormont Vail Health 4.6company rating

    Remote service superintendent job

    Full time Shift: Second Shift (Evenings - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Supervise and coordinate team member activities of the HSD Patient Registration Department to ensure all registration related processes are completed in a timely and accurate manner in accordance with departmental and organizational policies and procedures. Motivate team members to provide patients a positive and customer-focused experience during patient registration workflows and financial discussions. Education Qualifications High School Diploma / GED Required Bachelor's Degree Related degree field. Preferred Experience Qualifications 2 years Customer Service experience in a Patient Access/Registration experience in a hospital or physician office setting. Required Supervisory experience. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Required proficiency) Ability to identify complex problems, review related information, evaluate options and implement appropriate solutions. (Required proficiency) Able to learn and understand basic medical terminology used in the service area. (Required proficiency) Licenses and Certifications SV RC New Hire Resource Person Training Course taught by the SV RC Education and Passing Exam Score of 95% or greater is required. Completion of department assigned education from a nationally recognized patient access education program is required. What you will do Perform functions and duties as a supervisor to include but not limited to the interview and selection of applicants for open positions; management of staff work schedules and assignments; payroll review and updates; performance appraisals; and provide guidance, coaching, counseling and discipline for department staff. Understand, document and perform all tasks performed by staff within area of responsibility. Works along-side staff when needed. Assist with the development and revision of the department's internal documents, procedural manuals, policies, procedures, standards and forms as needed. Monitor all work queues, reports and service area work volume and adjusts staffing and processes accordingly for ideal accuracy and productivity. Respond to needs of the department within required timeframe during on-call hours. Ensure customer concerns are processed in compliance with Stormont Vail policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues. Submit explanation of budget variances and contingency plans when requested/required. Ensures the proper utilization of resources to reduce waste and maximize productivity. Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested. Serve as a liaison to other departments within Stormont Vail Health promoting cooperative relations and processes. Communicates need for workflow changes to staff as appropriate based upon changing situations. Accommodate and support the changes required to meet departmental and organizational goals and customer needs. Participates in workgroups, teams and various meetings as assigned. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Travel Requirements 10% Travel to other locations. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Capability On-Site; No Remote Scope Has Supervisory Responsibility Has Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Occasionally 1-3 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 30 lbs Pulling: Occasionally 1-3 Hours up to 30 lbs Pushing: Occasionally 1-3 Hours up to 30 lbs Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 30 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Frequently 3-5 Hours Working Conditions Combative Patients: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
    $46k-60k yearly est. Auto-Apply 34d ago
  • Imports Supervisor, Service Delivery

    Warrcloud

    Remote service superintendent job

    Top Reasons to Work with Us: Be part of our team that is first to market and the future of warranty claims processing 100% Remote opportunity Competitive salary + bonus + home office stipend Free employee health insurance 401K with employer match Chance to work with first-of-its-kind AI/ML technology Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive Position Purpose: The Imports Supervisor, Service Delivery is responsible for overseeing the day-to-day operations of the service delivery team, ensuring that services are provided efficiently, on time, and in line with customer expectations. This role focuses on managing team performance, optimizing processes, and resolving service-related issues. The supervisor will also collaborate with internal departments to ensure smooth service integration of WarrCloud's software and adherence to company standards and policies. What You Will Be Doing Serve as an OEM subject matter expert. Lead a team of Lead Admins and their assigned Warranty Administrators. Manage broader responsibilities including performance, enforcing policies, and making decisions that impact the team. Responsible for deployment and use of Technology Management products to the extent allowed by the brand (Platform, BOT Library, and Chirp). Responsible for oversight of the above team along with adherence to company standards for meeting content and proper recording of customer contacts within our CRM. Maintain OEM training and/or certification if applicable. Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp. Facilitate team meetings to ensure company business items are understood. Participate in Kickoff and Claims Initialization meetings. Demonstrate a service culture that prioritizes customer satisfaction. Model, train, and coach expectations to deliver the service standard. Participate in interviewing and selecting of new team members. Assessing, building, and sustaining a high level of team expertise, ensuring sufficient talent pipeline for future promotions. Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical behaviors. Serve as second-tier support for client escalations from Warranty Administrators. Scheduling Warranty Administrators and ensuring there is coverage/back-up. Provide oversight and knowledge of the accounts within your team and escalate to and partner with Customer Success to control preventable churn. Ensuring each customer account is reviewed by yourself or your Team Lead on a weekly basis to ensure currency/professional standard of service. Verifying EOM billing at the beginning of each month. Verifying any bonus program payouts. Proactively coach employees as needed. Utilize various tracking tools to ensure team members are working appropriate hours and maintaining a balanced workload across the team. Requirements What You Need for This Position Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview. Prior experience as a Warranty Administrator. A passion for people. Empathy for customers and the ability to maintain a professional demeanor under challenging conditions. Strong communication skills and professional writing skills. A desire to find solutions not just identify problems. Strong sense of self-awareness and people management skills. Awareness of the overall business and weighing decisions for the greater good vs. individual thinking. Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software. Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. Nice to Have Previous management or leadership experience. Benefits As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date. You get to enjoy 10 days of Paid Time Off per year. We also recognize 10 major holidays per year. Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.
    $42k-65k yearly est. Auto-Apply 60d+ ago
  • Custodial Services Supervisor - FBH1

    Gesher Human Services 3.8company rating

    Remote service superintendent job

    DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
    $40k-63k yearly est. Auto-Apply 45d ago
  • Service Supervisor - Multifamily

    Hines 4.3company rating

    Remote service superintendent job

    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, teamwork mindset Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution preferred Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Compensation: $31/hr - $33/hr Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.
    $31 hourly Auto-Apply 3d ago
  • Account Services Supervisor (Remote)

    Palmetto GBA 4.5company rating

    Remote service superintendent job

    Builds and maintains effective long term relationships with internal and external partners. Ensuring high levels of satisfaction and increase revenues through profitable new case pricing and drive renewal add issue sales. Supports reporting evaluation and additional development. Assess knowledge base and supports training/mentoring of the team. Collects and analyzes internal and external feedback to guide continuous improvement of deliverables. Strong customer advocate. Description Logistics: This is a full-time position working (40-hours/week) Monday-Friday 8:00am - 5:00pm working remotely. What You Wiil Do: Responsible for establishing/maintaining strong service relationships with clients and agents. Researches/compiles presentations and sales materials as needed. Coordinates client and agent input into renewal process. Obtains client signoff on administrative service agreements. Respond to customer issues in a way to provide issue resolution and attention Responsible for helping establish reporting packages. Gathers and analyzes data from client and/or agent to compile, approve and deliver marketing packages. Manages related communications relating to existing account renewals. Provides ongoing account management. Creates demand for ancillary products and services by raising their profile with customers. Enhances business relationships by being attentive to market place needs and changes. Directs/manages office service and administrative staff. Encourages personnel to be proficient in job assignments. Manages and assists in large enrollments or informational meetings. To Qualify for This Position, You Will Need Required Education: Bachelor's in a job related field Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience Required Work Experience: 5 years- account management in insurance industry. Experience to include 1 year of team lead or leadership experience or equivalent in grade E4 or above (may be concurrent with the 5 years) Required Skills and Abilities: Good judgment skills. Effective customer service skills. Demonstrated verbal and written communication skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others. Analytical and critical thinking skills. Required Software and Tools: Microsoft Office What We Prefer You to Have: Background in group underwriting associated with Life, Disability, Dental, Vision, Worksite, Absence Management. Profit planning. Process flow evaluation and advancement. Prior experience with formalized training initiatives. Experienced in renewal delivery and driving new products. What We can Do for You: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.
    $29k-45k yearly est. Auto-Apply 4d ago
  • Nutrition Services Supervisor

    VHC Health 4.4company rating

    Service superintendent job in Arlington, VA

    Job Description Qualifications Purpose & Scope: Supervises employees engaged in serving food and in maintaining cleanliness of food service areas. Education: High school diploma or equivalent is preferred. Experience: One year of supervisory experience preferred. One year of experience in food services is preferred. Basic mathematics and writing skills are required. Certification/Licensure: None.
    $40k-66k yearly est. 19d ago
  • Director of Accessibility Services

    Shepherd University 3.4company rating

    Service superintendent job in Shepherdstown, WV

    Posting Number S358P Working Title Director of Accessibility Services FLSA Exempt Pay Grade Non-Classified Advertised Salary Position Status Full Time Appointment Length 12 Months Department Accessibility Services Job Summary/Basic Function The Director of Accessibility Services manages University accessibility and accommodations for students with disabilities, provides support for and promotes the well-being of students with documented disabilities, and implements programming/education to promote accessibility. Reporting to the Vice President for Student Affairs and Director of Community Relations, this position serves as a resource to the campus community for accessibility related concerns, and creates learning and advocacy opportunities around accessibility, inclusion, equity, trauma informed care, UDL, and more. Minimum Qualifications Minimum of three years higher education, or related, experience. Experience providing accommodations and support for students with documented disabilities. Understanding of current and emerging issues in higher education, including the Americans with Disabilities Act of 1990 as Amended (2008), Sections 504 of the 1973 Rehabilitation Act, Title VI and VII of the Civil Rights Act of 1964, and the Federal Educational Rights to Privacy Act. Ability to work collaboratively with colleagues throughout the institution. Demonstrate the following skills: 1. Communication (oral and written) 2. Collaboration building 3. Empathy 4. Negotiation and diplomacy skills 5. Student advocacy iii. Ability to maintain strict confidentiality and handle sensitive issues (including FERPA) Preferred Qualifications Posting Date 10/17/2025 Close Date Special Instructions Summary Appointment to this position will be contingent upon a satisfactory background check. We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including: o 13 paid holidays o 24 days annual leave (vacation) per year o 18 sick days per year and the flexibility to use that time to care for immediate family members o Wide range of health insurance and other benefits o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks o Tuition waivers for employees and their dependents Job Duties Description of Job Duties 1. Ensure campus compliance with the Americans with Disabilities Act of 1990, as amended (2008); the Americans with Disabilities Act, Title II; Section 504 of the Rehabilitation Act of 1973; and state regulations regarding disability accommodations. 2. Meet and counsel students with disabilities and their guardians/outside support systems about accommodation needs and concerns. 3. Provide guidance, advocacy, and support for students with documented disabilities. 4. Collaborate with Academic Affairs and Student Affairs Division to facilitate academic, residential, and systemic accommodations for Shepherd students. 5. Identify and assess goals and outcomes for Accessibility Services. 6. Serve as the primary contact for students with Emotional Support Animals (ESAs) and Service Animals, including coordination of documentation, housing accommodations, and compliance with university and federal policy. 7. Develop and/or implement educational, cultural, and developmental programs focusing on accessibility. 8. Provide educational training associated with compliance and support of issues related to accessibility for faculty, students, and other campus populations as needed. 9. Stay current on changes to ADA Title II regulations and emerging best practices in accessibility, and communicate their implications to campus stakeholders. 10. Continuously review and revise as necessary university policies addressing accessibility issues. Other Duties: 1. Work effectively with diverse student populations and various constituencies, including faculty, staff, and community-based organizations. 2. Work closely with offices within the Student Affairs Division. 3. Serve on Division and University committees. 4. Assist with staff development and training. 5. Attend Student Affairs Division meetings, retreats, and staff development programs. 6. Other duties as assigned.
    $95k-150k yearly est. 23d ago

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