What does a service superintendent do?
Service superintendent responsibilities
Here are examples of responsibilities from real service superintendent resumes:
- Analyze traffic flow and develop strategies to manage logistics for passenger / airlift readiness.
- Manage the daily cleaning and painting operations for 7 USCG certify vessels , 3 buildings, and five docks.
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Lead small unit combat operations to include building clearing during multiple combat deployments.
- Market and sell new, used and brokerage boats as a member of the sales department.
- Do full audio installations and upgrades as well as repair existing systems on customer's boats.
- Award medals for combat action in the global war on terror, good conduct, expert marksmanship.
- Provide oversight of ancillary training programs to include readiness evaluations, physical fitness assessments, and quarterly CBT training modules.
- Identify, interpret and enforce logistics policies and procedures in accordance with establish directives.
- Provide solutions to actively monitor integration infrastructure and pain points in real time by creating business activity dashboards.
- Position as a relationship manager between infrastructure groups, development groups, project managers, and business stakeholders.
- Provide expertise across a broad cross-section of construction disciplines and participate in project oversight during construction and maintenance projects.
- Create value-added reporting for management insights and decision-making by integrating multiple data sources to tell a story using data visualization techniques.
- Implement structure, processes, discipline, and KPI's in all areas.
- Build service excellence through technology, consistent processes, KPI delivery and performance; exceeding customer expectations.
Service superintendent skills and personality traits
We calculated that 27% of Service Superintendents are proficient in Customer Satisfaction, Logistics, and Training Classes. They’re also known for soft skills such as Detail oriented, Analytical skills, and Leadership skills.
We break down the percentage of Service Superintendents that have these skills listed on their resume here:
- Customer Satisfaction, 27%
Reached optimal customer satisfaction by achieving work in accordance with customer requirements, within timing and budget.
- Logistics, 22%
Identified, interpreted and enforced logistics policies and procedures in accordance with established directives.
- Training Classes, 14%
Designed and held training classes for the Service Techs.
- OSHA, 8%
Interviewed new hires, handled terminations, workers comp claims, OSHA 2001 Logs, payroll and time-sheets.
- DOT, 3%
DOT, FRA, FTA and other federal, state, and local laws as applicable were followed.
- HVAC, 3%
Managed operations of Service Department for a commercial/industrial HVAC and Plumbing contracting and service company.
"customer satisfaction," "logistics," and "training classes" are among the most common skills that service superintendents use at work. You can find even more service superintendent responsibilities below, including:
Detail oriented. To carry out their duties, the most important skill for a service superintendent to have is detail oriented. Their role and responsibilities require that "administrative services managers must pay attention to details." Service superintendents often use detail oriented in their day-to-day job, as shown by this real resume: "created positive, results-oriented, motivational environment stressing teamwork, organization and customer support. "
Analytical skills. Another essential skill to perform service superintendent duties is analytical skills. Service superintendents responsibilities require that "administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency." Service superintendents also use analytical skills in their role according to a real resume snippet: "core team member in the implementation of datastream 7i web-based computerized maintenance management system. "
Leadership skills. service superintendents are also known for leadership skills, which are critical to their duties. You can see how this skill relates to service superintendent responsibilities, because "in managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise." A service superintendent resume example shows how leadership skills is used in the workplace: "provided technical and managerial leadership for multi-location customer support services team. "
Communication skills. service superintendent responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "much of an administrative services manager’s time is spent working with other people." This resume example shows what service superintendents do with communication skills on a typical day: "inspected hanscom afb, massachusetts base communications organization. "
The three companies that hire the most service superintendents are:
- KONE8 service superintendents jobs
- Mitsubishi Electric Power Products3 service superintendents jobs
- Tecta Holdings, Inc.2 service superintendents jobs
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Service superintendent vs. Administrative manager
An administrative manager is an employee responsible for supervising an organization's standard clerical and administrative process such as faxing, photocopying, and liaise between employees and the management. Executive managers would assist human resource (HR) professionals in recruiting and training new administrative employees and reporting their government's progress. They help organize meeting schedules of different departments and assists with various events. They also respond to incoming communications and create written and typed reports such as memos and business letters.
There are some key differences in the responsibilities of each position. For example, service superintendent responsibilities require skills like "customer satisfaction," "logistics," "training classes," and "osha." Meanwhile a typical administrative manager has skills in areas such as "customer service," "office procedures," "human resources," and "patients." This difference in skills reveals the differences in what each career does.
Administrative managers earn the highest salaries when working in the finance industry, with an average yearly salary of $78,635. On the other hand, service superintendents are paid more in the technology industry with an average salary of $96,270.administrative managers tend to reach similar levels of education than service superintendents. In fact, administrative managers are 1.2% more likely to graduate with a Master's Degree and 0.7% less likely to have a Doctoral Degree.Service superintendent vs. Facilities manager
A Facilities Manager has different responsibilities depending on the line of work or industry. However, most of the time, they specialize in ensuring that the building or work area is in good condition and adheres to its policies and regulations. A facility manager's duties can also involve maintaining the amenities to ensure that they are up to standards, handle budgets, manage the space accommodation, create reports, and offer recommendations when necessary. Furthermore, they supervise the maintenance, parking, and security aspects while coordinating with the personnel in charge.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service superintendent responsibilities requires skills like "logistics," "training classes," "roofing," and "dot." But a facilities manager might use other skills in their typical duties, such as, "customer service," "facility maintenance," "real estate," and "preventative maintenance."
Facilities managers earn a lower average salary than service superintendents. But facilities managers earn the highest pay in the technology industry, with an average salary of $83,160. Additionally, service superintendents earn the highest salaries in the technology with average pay of $96,270 annually.facilities managers earn similar levels of education than service superintendents in general. They're 1.7% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.Service superintendent vs. Director of facilities
The director of facilities is responsible for monitoring the facilities' operations, including the inspection of tools, equipment, and machinery, scheduling routine maintenance, and managing resource budgets. Directors of facilities also maintain the safety and security of the facilities, immediately reporting potential risks to avoid hazards within the premises. They facilitate training and programs for the employees to mitigate risks, negotiate with contractors, and coordinate with the management for any facility remodeling and renovation. A director of the facility must have excellent communication and leadership skills, especially for managing staff's performance and needs.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a service superintendent is likely to be skilled in "customer satisfaction," "logistics," "training classes," and "roofing," while a typical director of facilities is skilled in "customer service," "life safety," "project management," and "patients."
Directors of facilities make a very good living in the media industry with an average annual salary of $87,213. On the other hand, service superintendents are paid the highest salary in the technology industry, with average annual pay of $96,270.Most directors of facilities achieve a similar degree level compared to service superintendents. For example, they're 4.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Service superintendent vs. Facilities coordinator
The facilities coordinator's primary job is to oversee the maintenance and repair of the office space, equipment, and telecommunications systems of a building. They are responsible for handling all equipment emergencies and issues and act as a liaison between employees and contractors. They typically work with facilities manager in coordinating with external vendors and tracking expenses. Other duties may include ensuring adherence to health and safety regulations, performing cost analysis when acquiring new services or systems, and planning building supply and space.
Types of service superintendent
Updated January 8, 2025











