Customer Service/Inside Customer Account Manager
Service supervisor job in Santa Fe Springs, CA
An
Inside Customer Account Manager
is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with limited direct supervision and plays a critical role in providing an interface between Customer and Company and handles themselves in a friendly and professional manner. This position will manage the activities of both AGSE and Westmont.
JOB DUTIES AND RESPONSIBILITIES
Assume the day-to-day commercial customer internal focused activities such as: quote processing, sales order processing, contract review, export compliance, customer returns, customer complaints, requests for information, quote follow up, open order management, scorecard analysis and customer satisfaction surveys
Quote Processing:
o Manage customer request for quote to determine and/or verify requested part numbers by analyzing technical manual parts lists, engineering drawings, bills of materials, and other specifications to understand what needs to be quoted
o Understand customer need and recommend products by utilizing company website to determine and/or verify requested part numbers
o Ensure customer requirements and/or terms and conditions are reviewed, understood, and incorporated into the pricing of the quote
o Gather first-hand information from historical quotes
o Interface with Production Control and Supply Chain to ensure product lead-times
o Create quote in the company business system and use sales market guidelines to determine sell price
o Ensure accuracy of quote output prior to submittal to Customer, Sales Rep or customer portal
Sales Order Processing:
o Manage customer purchase order/contract by conducting a review to identify any gaps between quote/price agreements and customer purchase order and resolve any issues identified with customer
o Verify purchase order/contract requirements are consistent with AGSE standard terms of sale and/or specific customer contractual requirements
o Identify any customer requirements to ensure they were referenced on the quote, otherwise, perform a review to confirm compliance and any cost impact
o Create sales order in the company business system, including customer requirements, special flow downs, and making note of any open issues which require resolution prior to shipment of order
o Ensure accuracy of sales order prior to formal acknowledgement to the Customer via e-mail or portal
Account Management:
o Ensure all customer facing requests have been vetted for compliance to AGSE's Export Compliance policies and/or applicable Government regulations
o Log, monitor, and maintain specific data elements associated with customer equipment returned for repair within the established process, ensuring information is both timely and accurately defined
o Log, monitor, and maintain specific data elements associated with customer complaints and following through on actions required to resolve the issue to ensure customer satisfaction
o Interact with internal departments (Engineering, Supply Chain, Production Control, Manufacturing, Quality, Shipping and Accounting) to obtain feedback to ensure customer needs are met
o Monitor processing time of quotes, sales orders, repair orders, complaints, and on time delivery from inception to closeout by reviewing status dashboards in the company business system
o Ability to maintain and nurture customer relationships by providing excelling Customer Service in an accurate and timely manner, and by coordinating with Regional Sales Directors to resolve customer-related disputes
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
Education: Bachelor's degree required
Experience: At least 2 years of Customer Service
Ability to work in a structured, process-oriented environment to meet key performance indicators
Intermediate skill level in Microsoft Office Suite
Ability to work within multiple Outlook e-mail boxes, which are accessible by all Customer Service team members, and using the
Categorize
feature to identify the appropriate action/status of each e-mail request
Proficient in business (formal) e-mail writing skills
Ability to navigate various customer portals for requests for quotes, orders, updates, changes, etc.
Ability to independently resolve routine to relatively complex work-related issues
Dedicated, customer friendly person who provides customer satisfaction, via e-mail, phone, virtual meeting, or face-to-face meeting
Negotiating skills with the ability to influence outcomes
This position may require access to Controlled Data and/or Information, whereby, only a US Person will be considered for this position, as defined by 22 C.F.R 120.15 (US Person includes US Citizen or lawful permanent resident)
Previous aerospace industry work experience
Previous manufacturing industry work experience
Some experience reading and interpreting technical documents
Comprehensive understanding of Enterprise Resource Planning (ERP) System
Basic knowledge of contract language
What We Offer
AGSE offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about AGSE and our products or services, please visit us on the internet at *****************
Pay: Salary $67,000-$85,000 per year PLUS discretionary bonus
This role is considered exempt and an “ONSITE” role only.
AGSE is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly range that AGSE reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position considers the wide range of factors that Westmont considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. Please note that it is not typical for AGSE employees to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
401(k)
401(k) matching 100% up to 5% of compensation
Dental insurance
Employee assistance program
FSA “Flexible Spending Account”
Health insurance
Life insurance
Paid time off.
Tuition reimbursement
Vision insurance
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Employees work under typical office conditions, and the noise level is usually quiet to moderate. However, in certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.
Customer Service Project Manager
Service supervisor job in Pomona, CA
Job Title: Project Manager I
Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)
Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)
Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)
Job Description:
Support project management staff in completing necessary tasks/deliverables to ensure project success
Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity
Collaborate and communicate with both internal and external stakeholders on project status
Perform necessary tasks to ensure project completion such as (but not limited to):
Sending easement requests
Sending contracts/invoices
Confirming receipt of payment/executed contracts
Releasing meters to operations personnel
Checking project status and dependencies, and communicating status to internal and external stakeholders
Inputting data into systems
Generating reports regarding project status/health and providing to both internal and external stakeholders
Processing initial customer submittals, and routing the submittals to the appropriate stakeholders
Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders
Attend status update calls with stakeholders, and presenting on current project status
Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives
Job Qualifications:
Min High School Diploma or equivalent
Min. 2 years analytical experience reviewing and interpreting data sets
Min. 2 years project coordination/management experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Utility industry experience preferred
Experience with database software (Access, SAP, or equivalent)
Field work not required, the onsite work will be done from an business office
Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.
This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Director, Well-Being Services
Service supervisor job in Los Angeles, CA
We are seeking a highly organized, people-oriented Director, Well-Being Services, to oversee a dynamic, multidisciplinary virtual care team. This individual will manage the operational performance and professional development of a group of clinical and non-clinical providers - including advanced practice providers (APPs), occupational therapists, RDs, LCSWs, and health coaches - who deliver patient care virtually as a part of Blue Zones Health Wellbeing Services.
This role partners closely with the Clinical Supervisor (Chief Clinical Officer) to ensure the team delivers high-quality, efficient, patient-centered care. Significant clinical experiences, strong management, analytical, and communication skills are essential to ensure the team meets productivity, quality, and engagement goals.
The compensation range for this role is $150,000 - $175,000 annually.
Key Responsibilities
Team Performance & Operations
Monitor and manage team performance against defined KPIs including productivity, patient satisfaction, care quality, privacy compliance, scope of practice, protocol alignment, and patient-provider connection rate.
Own team “fill rate” - ensuring patient demand is matched with provider capacity and optimizing schedules for efficiency.
Oversee daily and weekly operations of assigned care team, including staffing levels, scheduling, and resource allocation.
Own the development of, planning, scheduling of Virtual Prescription coaching classes. Collaborate with Marketing team to achieve enrollment goals for Virtual Prescription coaching classes.
Collaborate with Community team to schedule, staff, and optimize community events where provider staff are present.
Identify missing or inefficient protocols. Collaborate with clinical and product leadership to design improvements.
Identify potential deviations from scope or protocol and escalate appropriately to clinical leadership for review or intervention.
Partner with Clinical Supervisor to ensure alignment between operational performance and clinical quality standards. (dashboard)
Host case conferences (or facilitate them with CCO or clinical lead leading them)
Team Development & Leadership
Lead, motivate, and support a distributed team of providers to achieve high engagement and performance.
Conduct regular 1:1s, team meetings, and performance reviews.
Address interpersonal or performance issues or other HR issues (pay, market value, etc,) promptly and constructively.
Design and implement professional development plans and training opportunities for team members. Ensure all staff are performing top of license.
Ensure right credentials and scope of service (all coaches should be NBC-HWC, all LCSWs should be licensed, staff privileges should be made clear (scope of service signed off by CCO)
Quality & Continuous Improvement
Review operational and patient experience data to identify trends and drive improvement initiatives.
Collaborate with cross-functional partners (Clinical Operations, Product, HR, etc.) to streamline workflows and remove barriers to excellent care.
Collaborate with the Clinical Supervisor and Quality team to monitor compliance with scope-of-practice guidelines, standing orders, and clinical workflows.
Ensure adherence to company policies, established protocols, scope of practice, privacy standards (HIPAA), and all applicable regulations.
Collaborate with Product team to define requirements to improve workflows, data gathering, and impact measurement. Collaborate with clinical team on the development of new programs and care pathways
Qualifications and Requirements
RN with NBC-HWC certification preferred
Bachelor's degree required; Master's preferred (e.g., Healthcare Administration, Business, or related field).
Clinical experience either as a clinician or supervising clinicians
7+ years of experience in healthcare operations, clinical administration, or people management, ideally in a virtual care or digital health environment.
Proven ability to manage and motivate remote teams.
Strong analytical skills: ability to interpret performance data and translate insights into action.
Excellent interpersonal, communication, and conflict-resolution skills.
Highly organized with the ability to prioritize and manage multiple projects simultaneously.
This is a hybrid role; must be able to travel when needed
A valid Driver's License with reliable transportation
For more information about Blue Zones Health, check us out at ************************
Blue Zones Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.
Customer Service Manager
Service supervisor job in Huntington Park, CA
Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255)
Salary: Up to $70K annually
We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team.
We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth.
What You'll Do:
Lead day-to-day operations of the on-site customer service department
Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations
Analyze customer feedback and performance metrics to drive continuous improvement
Develop, implement, and maintain customer service policies, procedures, and best practices
Hire, train, coach, and manage a high-performing team
Partner cross-functionally with operations, accounting, sales, and logistics
Maintain high standards of professionalism, responsiveness, and accuracy
What We're Looking For:
Proven experience in Customer Service Management or customer support leadership
Strong analytical and problem-solving skills
Excellent written and verbal communication
Demonstrated ability to lead and motivate a team
Ability to thrive in a fast-paced, on-site environment
Prior experience with ApparelMagic strongly preferred
Bachelor's degree in Business, Communications, or related field preferred
Systems & Tools Experience (Preferred):
ApparelMagic
Shopify
Gorgias
Amazon Seller Central
NU Order
GS1
EDI
Why Join Us:
Leadership role within a fast-growing premium fashion brand
Opportunity to build and scale a department with real impact
Collaborative, entrepreneurial work environment
Competitive compensation based on experience
Administrative Supervisor
Service supervisor job in Los Angeles, CA
83000.00 USD - 106000.00 USD Our client, an Am Law 100 firm, is seeking an Administrative Supervisor for its Los Angeles office. Reporting to the Director of Business Operations, this role is responsible for overseeing daily administrative functions, supervising office staff, and supporting the implementation of firm wide initiatives at the local level.
Key Responsibilities:
Oversee day-to-day operations of departments including Client Services, Paralegals, Office Services, Records, Facilities, and Reception
Supervise staff, manage workflow, and ensure department priorities and resources are aligned
Coordinate and implement firmwide initiatives and local office projects, including moves, maintenance, and security
Plan and execute office events and contribute to employee onboarding and integration
Maintain vendor relationships and administrative files, generate reports and presentations
Support budgeting processes, including planning, tracking, and reconciliation for assigned departments
Assist in hiring and onboarding of administrative staff
Act as a liaison between the local office and firm leadership on operational matters
Qualifications:
Bachelors degree preferred
Minimum 6 years of experience in a legal or professional services environment required
At least 2 years of supervisory experience preferred
Proficiency in Microsoft Office Suite; familiarity with budget management and office services best practices
Strong organizational, interpersonal, and communication skills
This is a hybrid position with occasional overtime as needed. The ideal candidate will be proactive, collaborative, and experienced in managing office operations in a fast-paced, professional environment.
Location
Los Angeles, California, United States
Salary
83,000.00
-
106,000.00
(USD)
Package Details
Full benefits & bonus
Team Leader (Production Supervisor)
Service supervisor job in Garden Grove, CA
The Team Leader is accountable for achieving the People, Safety, Quality, Delivery, Cash and Cost (PSQDCC)targets through the disciplined and rigorous deployment of the Lean Operating Model. The Team Leader is accountable for attaining Operational Excellence across their designated area of responsibility, in line with the Performance Centre objectives. The Team Leader is accountable for creating a ‘Great Place To Work' through developing and empowering first class Team Members and driving a culture of continuous improvement, safe working and open dialogue.
Job Responsibilities
Create and sustain a culture that is aligned to the GKN Aerospace “Great Place to Work” value drivers and Culture Principles by role-modelling behaviors, motivating, encouraging and recognizing the contribution of individuals and teams
Hold Team Members and Team Leaders accountable to embody the GKNA culture principles
Be Open and Honest when appraising and managing individuals' performance whilst supporting and coaching individuals to close performance gaps
Provide opportunities for Team Members to play to their strengths; do what they do best and create on-going opportunities for learning and personal development
Exemplifying a safety-first mindset and ensuring that the GKN Aerospace Health, Safety and Environmental policies and standards are applied and that their assigned areas are a model of a world class healthy and safe working environment
Leading and developing their teams to understand the context, mechanics and the delivery of PSQDCC targets to meet customer and stakeholder commitments
Driving the disciplined and rigorous deployment of the Lean Operating Model (LOM) across their assigned areas
Active involvement in problem solving and the management system using a “Go to Gemba” approach to solve problems with the ambition that 95% of issues can be solved within the zone itself
Contributing to the Value Stream future state design, and ensuring its execution across their assigned areas
Cooperate with other Team Leaders to ensure the best performance outcomes for the entire Area
Holding the functional support staff accountable for adhering to the Global standards and enabling their zone team to meet its targets
Ensuring the disciplined execution of Daily Management and Standardized work through the conscientious adherence to Leader Standard Work
Driving and facilitating the Engagement of all team members, ensuring engagement actions are defined, implemented and followed-through
Complying with all legal and regulatory requirements and ensuring that staff are aware of the policies and their individual responsibilities and accountabilities:
The company's Equal Employment Opportunity and Affirmative Action policies
Compliance and Ethics Policy on Contracting with the United States Government in all areas of responsibility
involving direct and indirect contracting with the United States Government
Export Control regulations
Responsibility for managing a Zone budget as agreed with their Group Leader
Taking ownership when having to make difficult decisions linked to their Zone
Required Qualifications
High School Diploma or GED equivalent required.
2 years of experience in a manufacturing environment with one year of production supervision
Must be able to perform work subject to ITAR/EAR regulations and/or program requirements.
Preferred Qualification
5 years of experience in manufacturing
GKN Aerospace manufacturing experience
Bachelors Degree in Engineering or related fields
Prior experience supervising and leading production personnel
Able to demonstrate competence to undertake key tasks within their designated work zone or those in zones
within similar processes
Excellent performance as a Team member, demonstrating rigorous adherence to standardized work, and a track
record of Kaizen implementation
Self-motivated by meeting and exceeding PSQDCC performance targets
The demonstrated ability to work with various stakeholders
Demonstrated potential to lead, engage, train and develop direct reports
Lean or Six Sigma certification by a reputable certifying body or benchmark company
Aerospace supply chain experience
A passion for the Aerospace industry
Sanitation Group Team Lead
Service supervisor job in Covina, CA
Sanitation Group Team Lead
Pay: $70,000 - $100,000
The Sanitation Team Lead is responsible for guiding and mentoring sanitation associates to ensure that all safety, food safety, and cleanliness standards are consistently upheld. This role plays a key part in driving sanitation performance, maintaining regulatory compliance, and fostering a culture of safety and accountability within the department.
Key Responsibilities:
Team Leadership & Development
Provide clear direction and support to the sanitation team during assigned shifts.
Promote team engagement and continuous learning through cross-training, coaching, and hands-on support.
Support hiring, onboarding, and performance feedback processes for sanitation associates.
Sanitation Operations
Ensure the execution of daily sanitation tasks for production lines, equipment, and facility spaces in accordance with established procedures.
Uphold compliance with all regulatory standards including GMP, HACCP, FDA, and internal food safety protocols.
Conduct regular inspections and audits; initiate and document corrective actions where required.
Safety & Quality
Reinforce a strong safety culture by ensuring the use of appropriate PPE and adherence to safe work practices.
Identify and respond to food safety or quality issues promptly and escalate to the appropriate parties.
Follow lockout/tagout and chemical safety procedures consistently.
Continuous Improvement & Documentation
Monitor key performance indicators such as rework, sanitation efficiency, and downtime related to cleanliness.
Collaborate with other departments to improve processes, reduce waste, and maintain a clean and efficient operation.
Track labor, supply usage, and sanitation metrics; ensure accurate and timely completion of reports and logs.
Scheduling & Administration
Manage team schedules, ensuring appropriate crewing and de-crewing in alignment with sanitation needs.
Coordinate cleaning cycles around production schedules to minimize downtime and maximize line readiness.
Maintain accurate records in systems such as CMMS, timekeeping platforms, and sanitation logs.
Minimum Qualifications:
High school diploma or GED required; Bachelor's degree preferred
At least 2 years of supervisory experience, preferably in sanitation or food manufacturing
Ability to work in cold environments (34°F) for extended periods
Strong verbal and written communication skills
Proficiency with Microsoft Office, Google Suite, and familiarity with systems such as JDE, RPMS, DSI, and ADP
Willingness to work a flexible schedule including weekends, holidays, or nights as needed
Bilingual (English/Spanish) is a plus
Desired Skills & Attributes:
Strong leadership and interpersonal skills
Ability to prioritize and solve problems in a fast-paced environment
Detail-oriented with a focus on compliance and quality
Comfortable working cross-functionally with operations, quality, and maintenance teams
Self-motivated and capable of working independently
Open to feedback and committed to team success
Fire Alarm Service Supervisor
Service supervisor job in Orange, CA
Job Details Hiller Los Angeles - Orange, CA $101000.00 - $132000.00 Salary/year Description
The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Fire Alarm Service Supervisor is responsible for overseeing the day-to-day operations of the Fire Alarm Service team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority.
Pay Range: $101,000 - $132,000
Key Responsibilities:
Team Leadership & Development:
Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
Provide guidance on new employee training and conduct periodic performance reviews.
Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development.
Motivate team members and track their continued development and training.
Work with other Hiller support teams to ensure smooth operations of Service Department functions.
Assist in building a high-performance team that operates efficiently and effectively.
Customer Relationship Management:
Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
Support sales efforts by providing technical expertise and participating in customer interactions when needed.
Service Operations:
Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
Monitor and ensure that team members maintain up-to-date required certifications.
Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
Health & Safety:
Promote a culture of safety within the team and ensure compliance with safety protocols.
Work with Safety partners to ensure employees have the required tools and PPE for their work.
Conduct regular safety briefings and address any safety concerns promptly.
Additional:
Assist in managing multiple ongoing tasks and projects simultaneously.
Provide regular updates to the Service Manager on team performance and operational challenges.
Other duties as assigned.
Qualifications
What We Are Looking For:
Education, Licensure & Certifications:
High school diploma or equivalent
NICET Level II in related fire protection systems required; Level III preferred.
Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
Experience:
7+ years of experience in service, testing, and inspections of fire protection systems.
Thorough knowledge of NFPA standards and local codes.
Knowledge, Skills, Capabilities:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Critical thinking and problem-solving skills
Ability to prioritize and manage multiple tasks efficiently
Proficiency in Microsoft Office products
Technical expertise in fire protection systems
Customer service-oriented mindset
Physical Requirements:
Ability to lift and carry up to 50 pounds.
Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings.
Capable of standing, walking, bending, and kneeling for extended periods.
Ability to work at heights and in confined spaces as needed.
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:
Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
Career advancement potential within a growing company.
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
Supervisor, Customer Service - Pac Sales
Service supervisor job in Santa Clarita, CA
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
* Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
* Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
* Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
* Manages Alerts and Qs daily to ensure no customer disappoints
* Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
* Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
* Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
* Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
* Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
* Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
* Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Basic Qualifications:
* 1+ yrs Management or Supervisory experience
* 1+ yrs Sales or Customer Service experience
Preferred Qualifications:
* 1+ Yrs Retail experience
* 1+ Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011783BR
Location Number 001721 PAC Valencia CA Store
Address 29011 The Old Road$17.81 - $26.35 /hr
Pay Range $17.81 - $26.35 /hr
Supervisor - Utility Services-PW Yard
Service supervisor job in Lancaster, CA
Supervisor - Utility Services - PW Yard
Department: Public Works
Classification: Full-Time
Annual Salary: $98,125.82 - $125,236.02
FLSA: Exempt - Not Eligible for Overtime
EEO Category: 1.2 First/Mid-Level Officials and Managers
Position Summary : Supervises, assigns, and schedules the work of field maintenance crews involved in the maintenance, construction, and repair of sewer/recycled water system facilities; provides technical staff assistance. Direction is provided by assigned management. Position exercises direct and indirect supervision of field maintenance personnel
Responsibilities include, but are not limited to:
Recommend and assist in the implementation of goals and objectives; supervise, assign, schedule, and inspect maintenance and repair work; act as bi-weekly on-call supervisor for standby.
Inspect repair work during its performance and upon its completion.
Plan check sewer, drainage, and recycled water.
Arrange for and scheduled appropriate equipment and materials necessary for maintenance and projects
Identify safety and repair needs and recommend corrective action.
Purchase necessary, authorized materials and recommend major capital purchases.
Respond to citizen inquiries and complaints.
Maintain daily records of equipment, personnel and materials used for each maintenance project.
Prepare departmental reports, complaint forms, etc.
Track and oversee budget for assigned area; participate in budget preparation.
Operate equipment and perform the most difficult and complex maintenance tasks as necessary; schedule and implement work for other departments.
Supervise, train, assign, counsel and evaluate subordinate personnel.
Schedule and assign work to contract labor work force.
Assist engineering in design and specifications for contracts.
Perform related duties as required.
The duties listed above are not intended to be all- inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered exempt.
Qualifications:
Equivalent to completion of the twelfth grade, supplemented by specialized training in the field of public works maintenance and supervision.
GIS and PACP Certification desirable.
Possession of a valid Class C California Driver's License is required. Possession of a Class A California Driver's License with a tanker endorsement is highly desirable.
A Grade III or higher Sewer Collection Systems Certificate (or ability to obtain within 12 months of hire.)
Five years of increasingly responsible experience in public works construction and maintenance work, including at least one year supervisory experience.
Proven knowledge of materials, methods, equipment, and tools used in streets, public works maintenance, and those used in the maintenance, construction, and repair of sewer/recycled water systems facilities, including pumps and force mains; methods of estimating time, cost, and equipment necessary to perform assigned work; safe and efficient work practices; purchasing procedures, forms and techniques; principles and practices of supervision, training and performance evaluation; operation of a variety of maintenance and construction equipment.
Proven ability supervise, assign, and schedule the work of street and public works maintenance personnel; maintain accurate and up-to-date records; read and interpret blueprints, diagrams, and construction drawings; communicate clearly and concisely, both orally and in writing; understand and carry out oral and written instruction; inspect work in progress and upon completion; identify areas needing improvement; operate a variety of street maintenance equipment safely and efficiently; work effectively with others; respond courteously and tactfully to public inquiries and complaints; supervise, train, evaluate and schedule subordinate personnel.
Develop and recommend policies and procedures related to assigned operations; communicate clearly and concisely, orally and in writing; develop and monitor assigned budget program/project budgets; and carry out goals and objectives.
Ability to work independently under pressure; proactive thinker/self-starter; ability to identify methods to maximize service effectiveness and efficiency.
Ability to work independently in the absence of supervision; ability to work in a team environment; ability to establish and maintain effective working relationships; ability to work with all levels of employees and management, and willingness to give assistance to co-workers.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Possess excellent interpersonal communication skills both verbal and written; ability to communicate clearly and concisely.
Intermediate to advanced skill in Microsoft Word, Excel, Access, Outlook and PowerPoint; proficiency in common office equipment, i.e. printer, scanner, copier and fax machine.
Ability to work extended hours including evenings, weekends and holidays.
Qualifications Working Conditions / Physical Requirements:
Environment:
Work is performed both in indoor and in outdoor field environment; may work alone; incumbents may be exposed to noise, dust, grease, smoke, fumes, noxious odors, chemicals, mechanical and electrical hazards, in all types of weather and temperature conditions; exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain; may be required to respond to emergency calls after hours, including evenings and weekends and/or work unusual and prolonged work schedules or work multiple shifts during emergencies, seasonally-caused circumstances, or special projects.
Physical:
Primary functions require sufficient physical ability and mobility to work in an office and occasionally in a field environment; to walk, stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull light to moderate amounts of weight (100 pounds with assistance and up to 50 pounds alone); to operate assigned equipment and vehicles; and to verbally communicate to exchange information; and to respond to emergencies and call-outs.
Core Competencies:
Problem Solving - Analytically and logically evaluating information
Learning Agility - Seeking learning opportunities and applying the lessons to work
Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity
Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability
Safety Focus - Showing Vigilance and care in identifying and addressing health risks and safety hazards
Customer Focus - Attending to the Needs and expectations of customers
Informing - Proactively obtaining and sharing information
Teamwork - Collaborating with others to achieve shared goals
Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace
Allocating Resources - Prioritizing the use of fiscal and material resources to maximize organizational effectiveness
Guiding Principles:
Put people first.
Be visionary.
Be an ambassador for Lancaster.
Be Fiscally Responsible.
Be Creative.
Always Improving.
Be Adaptable and Resilient.
Essential Physical Requirements:
Ascend/Descend stairs/ladders/balance (moderate)
Position self to bend or twist (frequent)
To move, transport, position items up to 15 lbs. (frequent)
Exposed to outdoor weather conditions (infrequent)
Operate Equipment (none)
Stationary or squatting position (frequent)
Environmental Factors:
Work under time pressure (moderate to frequent)
Interruptions (frequent)
Essential Cognitive Functions:
Analyze (continuous)
Computations (frequent)
Generate Written Work Product (moderate)
Independent Problem Solving (continuous)
Interruptions (frequent)
Maintain Positive Public Relations (continuous)
Organize (frequent)
Disaster Service Worker:
Pursuant to California Government Code Section 3100-3109, all public employees are declared disaster service workers subject to disaster service activities as may be assigned to them in the event of fire, flood, earthquake, or other natural or man-made disaster
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time;
The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting ******************************** .
The City of Lancaster is an Equal Opportunity Employer.
Auto-ApplyField Service Supervisor (Dock/Door Foreman)
Service supervisor job in Irvine, CA
Who We Are
National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry.
Why NES
At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees!
What the Role is
The Field Service Supervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field Service Supervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards.
Key Responsibilities:
In-Field Oversight:
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies.
Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment.
Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed.
Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations.
Training:
Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction.
Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets.
Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future.
Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles.
Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field.
Customer Engagement:
Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings.
Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems.
Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience.
Required Qualifications:
Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems.
Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad.
Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects.
Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance.
Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction.
Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site.
Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians.
Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget.
Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field.
Driver's License: Valid Driver's License with a clean driving record.
Additional Qualifications (desired, but not required):
Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications.
Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work.
Advanced Leadership Training: Formal training or certification in leadership, team development, or project management.
Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment.
Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives.
Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
Work Environment:
Work in various environments, including warehouses and outdoor customer locations.
Use of personal protective equipment (PPE) is required for safety.
Travel Requirements:
Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence.
Benefits:
Health:
Medical/Dental/Vision (50% employer contribution for Medical)
Additional Insurances: Life, Critical Illness, Accident, etc.
Free Employee Assistance Program
Financial:
Weekly Paychecks
Overtime Opportunities
Annual Performance and Compensation Reviews
Quarterly celebrations and rewards
Bonus program based on team goals and field sales
401(k)
Time Off:
2 weeks dedicated Vacation Time
5 days dedicated Sick Time
7 Paid Holidays
Safety:
All necessary PPE provided on day one
Personalized OSHA-compliant fire-rated uniforms
Aerial Lift and Forklift Certification
OSHA certifications
First Aid / CPR / BLS
Employee Development:
Comprehensive paid training program
Opportunities for growth and internal advancement
Tuition Reimbursement
Tools and Equipment:
Company-branded gear
iPhone and iPad
Fully equipped vehicle with welder, tools, and equipment
Fuel and maintenance card
Equal Opportunity Employment:
NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Field Service Supervisor
Service supervisor job in Orange, CA
We are seeking a Field Service Supervisor for our office in Orange, CA.
Primary Objectives/Scope Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrate and create a helpful and positive work culture
Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors
Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct
Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Perform other duties as assigned
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
Qualifications
Excellent communication skills, both verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors, and employees
Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment
Effective organizational skills with the ability to manage conflicting demands and priorities
Demonstrates initiative, seeking out relevant information to make timely decisions
Strong work ethics and ability to work as an effective, collaborative team member
Computer literacy and experience working with MS products: Outlook, Excel, and Word
Ability to work evenings and weekends during peak periods
Experience
Associates degree or equivalent
3+ years of related experience required, industry experience preferred
Working Place: Orange, California, United States Company : 2025 July 17th Virtual Fair - Pacific Office Automation
Document Services Supervisor - Legal Services
Service supervisor job in Los Angeles, CA
Lead a Team That Keeps the Legal Process Moving!
U.S. Legal Support is seeking an experienced and motivated Document Services Supervisor to join our Woodland Hills team! In this role, you'll lead a dedicated group of professionals responsible for ensuring the accurate and timely preparation and distribution of transcripts and related legal documents. You'll play a key part in maintaining our high-quality standards, driving team performance, and keeping operations running efficiently.
If you're a natural leader with strong organizational skills and thrive in a fast-paced environment, we'd love to have you on our team.
Document Services Supervisor - Legal Services Location: Woodland Hills, CA Salary Range: $55,000 - $65,000 annually Employment Type: Regular Full-Time
Schedule
We offer flexibility to fit your lifestyle: Consistent Week + Remote Saturday
Core Hours: Tuesday - Saturday | 9:30 AM - 6:30 PM
Location: Tuesday - Friday in-office; Saturday remote with flexible start times
Additional remote day during the week based on business needs
Key Responsibilities
Supervise and direct the daily operations of the production department, ensuring the team meets deadlines and performance goals.
Provide leadership, support, and coaching to employees to promote growth and high productivity.
Oversee and/or conduct training for new and existing team members.
Prioritize production tasks based on deadlines, client needs, and complexity.
Print, prepare, and review transcripts and exhibits to ensure exceptional quality and accuracy.
Coordinate the fulfillment and delivery of completed transcript orders to clients, ensuring accuracy, timeliness, and proper handling requirements.
Communicate with clients, reporters, and internal teams regarding production status, order updates, and client requests.
Maintain and monitor production equipment, coordinating service or repairs as needed.
Track and manage workflow needs related to transcript orders, production materials, and departmental resources.
Maintain accurate records such as production logs, order tracking logs, and exhibit logs.
Conduct performance audits, lead team meetings, and monitor production metrics and SLAs.
Approve timecards and assist with production coverage as needed.
Collaborate with cross-functional teams to support company initiatives.
Perform other duties as assigned by the Production Manager.
Requirements
Minimum 3 years of relevant experience; legal services or litigation support preferred
Prior supervisory experience strongly preferred
High school diploma or equivalent required
Strong leadership, communication, and organizational skills
Skills
Dependable and detail-oriented.
Flexible and resilient in a dynamic environment.
Strong problem-solving and decision-making skills.
Excellent communicator with a customer-first mindset.
Skilled in time management and multitasking.
Why Join U.S. Legal Support?
At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career-all while making a difference in the legal industry.
Our comprehensive benefits package includes:
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off, holidays, and volunteer time.
Company-paid life insurance and disability coverage.
Employee wellness programs and perks.
Growth and development opportunities within a national organization.
Join us and be part of a team that takes pride in accuracy, service, and excellence every day!
Auto-ApplyField Service Supervisor
Service supervisor job in Orange, CA
Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a Field Service Supervisor for our office in Orange, CA.
Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrates and creates a helpful and positive work culture
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Other duties assigned as needed
Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
Qualifications
Excellent communication skills, verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors and employees within the company required
Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective, collaborative team member
Computer literacy and experience working with MS products: Outlook, Excel and Word
Ability to work evenings and weekend hours during peak periods
Experience
Associate s degree or equivalent
3+ years related experience required, industry experience preferred
Pacific Office Automation Benefits
$65K -85K DOE
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
#LI-Onsite
#INDSP
Resident Services Supervisor- Los Angeles 90022 (Corporate)
Service supervisor job in Los Angeles, CA
Job Description
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
The Resident Services Supervisor (RSS) will be assigned specific housing communities to work in conjunction with on-site staff and the supervisory team. RSS will proactively engage with all Team Members under their portfolio in a comprehensive, proactive and on-going manner. The RSS will continuously assess and manage healthy aging plans and transition plans in close collaboration with the Resident Service Coordinators under the portfolio. The RSS creates partnerships with community health and social services partners to ensure RSC's facilitate care management meetings to ensure that the most complex situations are tightly coordinated across partner organizations while the aggregate needs of the residents are supported through evidence-based practices.
The Resident Services Supervisor (RSS) is responsible to shape communities everyday by supporting the Director of Resident Services Programs (DRSP) and co-workers in providing a supportive environment for seniors and the disabled at TRM/TPM communities. The RSS will take the lead on special projects/assignments, provide new staff training, and performs administrative accountability as directed by DRSP. The RSS is assigned to more than one facility and will travel to all other TRM/TPM facilities, as needed. The RSS is key member of the supervisory team structure and works collaboratively with their peers to orchestrate performance and production.
Essential Job Duties
•Establishes a positive, productive and professional relationship with assigned communities and colleagues.
•Develop and maintain RSC new-hire training materials and keep the RSC manual up to date;
•Train new hires and existing RSC's on company policies and procedures;
•Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio.
•Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans.
•Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio;
•Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off.
•In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs
•Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness.
•Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.).
•Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community.
•Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available.
•Convene and facilitate team meetings with community partners for strategy development.
•Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM.
•Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate.
•Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities
•Attends staff, departmental, and other required meetings
•Must be able to work evenings or weekends as needed
•Other special projects and coverage of TRM/TPM sites as needed.
Experience & Education
•Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current.
•Bachelor's degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience
•Four years' experience working with elderly and/or working with those who are developmentally challenged.
•Must be bilingual and fluent in English and Spanish (written and oral).
•Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program).
•Preferred AASC Online and HUD provided Software
•Preferred Two years ADP Workforce Now software
•Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet
Travel
•Frequent local travel
•Position may require the employee to travel out of state to attend conferences and trainings
•Must have a valid California Driver's License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work.
COMPUTER & SOFTWARE SKILLS:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
Familiarity with AASC Online and HUD-provided software.
Physical Requirements:
Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)
Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.
Work Environment & Exposures
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
Medical health coverage options: Limited HMO, Full HMO and POS
Dental coverage options: Dental HMO (DMO) and PPO
Vision PPO insurance option
Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
401 (k) Retirement Plan with generous employer match
Company Paid Basic Life/ AD&D Insurance
Voluntary Supplemental Basic Life/ AD&D Insurance
Company Paid Long-Term Disability
Company Paid Employee Assistance Program (EAP)
Colonial Voluntary Supplemental Insurance Options
Paid Time Off for Vacation, Sick and Holidays
Education Reimbursement
Supervisor, Healthcare Services Operations Support
Service supervisor job in Long Beach, CA
JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.
Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.
• Strong analytic and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to multi-task and meet project deadlines.
• Attention to detail.
• Ability to build relationships and collaborate cross-functionally.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Auto-ApplyDining Services Supervisor
Service supervisor job in Irvine, CA
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyCabin Service Supervisor
Service supervisor job in Santa Ana, CA
Must be 18 years of age or older HS Diploma or GED Valid Driver's License (Must meet the G2 Company Driving Policy) One (1) years of front-line experience in a similar or related role Minimum one (1) year of lead or supervisory experience in a similar or related role
Excellent verbal and written communication skills
Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history
Must have a reliable mode of communication and transportation
PREFERRED EXPERIENCE:
Experience in airport operations
Airline or airport operations experience
Leadership experience in the airline or airport operations experience
PERSONAL AND PHYSICAL REQUIREMENTS
Treat all information as confidential.
Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.
Must be able to sit, stand, lift, and bend throughout shift.
Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.
Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation.
Must pass pre-employment and random drug tests.
Must be able to read, understand, and carry out instructions in English.
Must meet requirements to obtain a security-sensitive identification badge.
Must be able to direct in English verbally.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES
Oversee administrative staff and assign duties to direct reports
Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
Ensure implementation of the Safety Management System (SMS)
Implement a safety plan for the station
Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
Perform all duties of subordinate employees when necessary.
Train/retrain all personnel in airline procedures, safety procedures, and company policies.
Maintain good employee relations. Handle employee problems efficiently and effectively.
Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Adhere to company policies and procedures and participate in achieving company objectives.
Monitor employee activity and adjust as needed.
Handle off-schedule operations when the Manager is not available.
Perform other duties as requested.
Service BDC Supervisor
Service supervisor job in Anaheim, CA
Dealership:L0837 Anaheim HyundaiAnaheim HyundaiExperienced BDC Supervisor
Anaheim Hyundai, proudly operating under the Lithia & Driveway family, is looking for an Experienced Service BDC Supervisor who's driven, organized, and ready to lead a high-performing team. If you excel in a fast-paced dealership environment and know how to maximize every service opportunity, we want to meet you.
What You Will Do
Lead and develop our Service BDC team to deliver an exceptional customer experience.
Ensure your team consistently completes 600-800 outbound calls per day.
Drive performance to achieve at least 70+ service appointments scheduled daily.
Monitor KPIs, track results, and implement strategies to boost productivity.
Coach, train, and motivate representatives to maintain Lithia's high standards.
Collaborate closely with Service Management to fill the shop and increase retention.
Maintain process discipline in CRM tools and communication workflows.
What We Are Looking For
Proven experience as a Service BDC Supervisor in an automotive dealership.
Strong leadership and coaching skills-able to turn good reps into great ones.
High level of organization and accountability.
Data-driven decision making and comfort managing KPIs.
Excellent communication skills and customer-first mindset.
Ability to thrive in a high-volume, performance-based environment.
We offer the best-in-class industry benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The Hourly Wage Range for this position is $16.90 - $30.45 plus bonus opportunities.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Auto-ApplyF&B Service Supervisor (BELL GARDENS, CA. 90201)
Service supervisor job in Bell Gardens, CA
Parkwest Casino is searching for an exceptional and talented F&B Service Supervisor who oversees and coordinates the day to day operations of the Casino Services (Front of the House). Executes supervisory duties and oversees Food & Beverage operations during assigned shift.
Responsibilities
* Supervises front of the house F&B team in all outlets and gaming floor and provides guidance to create a positive and enjoyable experience for a guest.
* Trains new staff, evaluates current staff and makes recommendations for appraisal or performance issues. Oversee the daily operations of the casino floor, including coordinating shift schedules, breaks, and staffing levels to maintain efficient service. Documents training in a timely manner.
* Handle customer disputes or complaints professionally and tactfully, aiming to find satisfactory resolutions and maintaining a positive guest experience.
* Handle employee related issues with the utmost confidentiality to the team member and communicates important information to the F&B Manager/Director and Human Resources.
* Ensure that guests receive outstanding service by assisting with their needs, answering questions and addressing concerns promptly and professionally.
* Completes end of shift front of the house shift inspection checklist report.
* Controls cash and other receipts by adhering to cash handling and reconciliation procedures.
* Monitors food portions and discusses relevant corrections needed with the Kitchen Coordinator, Sous Chef or Executive Chef.
* Maintains a calm demeanor during periods of high volume or unusual events to keep operations to standard and to set a positive example for the shift team.
* Responsible for compliance of Liquor Liability which includes reporting persons who are suspected of being intoxicated to a manage; not serving alcoholic beverages to someone who may be legally drunk or intoxicated; checks identification of suspected minors.
* Available to work flexible hours to include early mornings, evenings, weekends, nights, overtime and/or holidays as needed.
* Other job duties as assigned.
Qualifications
* Must have an RBS Certification and Food Handlers Card.
* Must be able to pass mandatory screening including a background check and drug test.
* Must be at least 21 years of age.
* Able to deal effectively and interact well with customers, co-workers and team members.
* Able to resolve problems/conflicts in a diplomatic and tactful manner.
* Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities. Able to work varied shifts and flexible schedules.
* Requires strong organizational skills and the ability to multi-task effectively.
* Able to work independently
* Able to work within a team environment
Education: High school diploma, G.E.D, or equivalent. Some college coursework a plus.
Experience: 3-5 years supervisory experience in a Restaurant of comparable industry; preferably casino or hospitality. Qualified candidate must have strong interpersonal and communication skills and ability to lead the team.
Physical and Mental Requirements:• Must be able to lift and carry tools, supplies, and inventory up to 25 pounds• Must be able to perform all essential duties with or without accommodation.• This position requires ability to stand for extended periods of time.
EEO Statement
Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
Min
USD $21.00/Hr.
Max
USD $25.75/Hr.
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