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Service Manager
Bridgestone Americas 4.7
Service supervisor job in Hamburg, NY
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** $2,000 sign-on available (for first time hires only) Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $21.63 - $32.45 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$21.6-32.5 hourly 5d ago

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Residential Home Energy Customer Service Supervisor
NOCO Energy Corp 4.1
Service supervisor job in Tonawanda, NY
Residential Home Energy Customer Service Supervisor Compensation: $25.00-$30.00 Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For * The Residential Customer Service Supervisor is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all residential customers. This employee oversees the daily operations of the residential call center, monitors call metrics, reviews calls for quality, manages escalated concerns, and supports outbound call campaigns. The Supervisor leads, coaches, and develops Customer Experience Representatives in a fast-paced environment focused on accountability, service excellence, and continuous improvement. What You Will Do * Oversee daily operations of the residential call center to ensure service standards are consistently met. * Monitor call volume, service levels, response times, abandonment rates, and other key call center performance metrics. * Review recorded and live calls to evaluate quality, professionalism, and adherence to company policies. * Provide coaching and constructive feedback to team members based on performance metrics and call evaluations. * Train, onboard, and mentor new hires to ensure successful integration and performance. * Conduct ongoing training to enhance product knowledge, customer service skills, and workflow efficiency. * Handle complex or escalated customer concerns and ensure timely and effective resolution. * Curate and support outbound call campaigns when requested, including tracking and reporting results. * Collaborate with internal departments to resolve customer issues and improve operational processes. * Maintain accurate records of team performance, coaching sessions, and operational metrics. * Ensure compliance with company policies, procedures, and service expectations. * Foster a positive, engaged, and high-energy team environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Who You Are/What You Need * High school diploma or equivalent required * 3-5 years of customer service or call center experience required * 1-2 years of supervisory or leadership experience preferred * Strong understanding of call center metrics and performance management * Excellent communication skills including active listening * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Positive and engaged attitude * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team * Prolonged periods sitting at a desk and working on a computer What We Offer * Generous medical insurance offerings (*some plans fully funded by NOCO) * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Vacation and NOCO Time * Employee and family assistance program * Company-paid training * Years of service incentives * Employee discounts
$25-30 hourly 7d ago
FT Customer Service 8-4pm #9011
Clark Holdings/Tim Hortons
Service supervisor job in Grand Island, NY
We are searching for friendly and energetic part-time & full-time Customer Service Team Members to join our Tim Hortons team at 1685 Grand Island Blvd in Grand Island NY on the morning shift (8am-4pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. Ensure coffee and products are always fresh and accurate by following our REV procedures. Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: Adhere to all operational standards and guidelines for product preparation. Prepare all products accurately by following the order monitor. Communicate showcase and product needs to ensure availability for customers. Regularly monitor and record temperatures of required products. Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: Follow all restaurant policies, procedures, and standards. Practice proper hand washing techniques and adhere to sanitation guidelines. Complete all sanitation tasks as outlined. Health & Safety: Work in compliance with occupational health and safety legislation. Follow safe work practices and procedures. Use required personal protective equipment. Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: Excellent customer service skills with a friendly and welcoming attitude. Ability to work in a fast-paced environment with a sense of urgency. Strong communication and interpersonal skills. Ability to work on a team and with multiple employees. Attention to detail and ability to accurately process orders. Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$53k-98k yearly est. 30d ago
Customer Service Manager
Dev 4.2
Service supervisor job in Blasdell, NY
Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Blasdell, NY Address: 3740 McKinley Pkwy. Pay: $21 - $22.50 / hour Job Posting: 12/09/2023 Job Posting End: 01/09/2024 Job ID:R0194690 We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications 1 or more years of work experience, preferably in customer service, or a college degree Computer skills Proven ability to multi-task and handle interruptions in a fast-paced environment Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
$21-22.5 hourly 60d+ ago
Supervisor, Freight Operations
XPO Inc. 4.4
Service supervisor job in Tonawanda, NY
What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: * 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment * Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations * Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: * Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience * 2 years of supervisory experience * LTL industry experience * Positive attitude with the ability to multitask and motivate your team * Exceptional leadership, communication, and administrative skills About the Freight Operations Supervisor job Pay, benefits and more: * Competitive compensation package * Full health insurance benefits available on day one * Life and disability insurance * Earn up to 15 days of PTO over your first year * 9 paid company holidays * 401(k) option with company match * Education assistance * Opportunity to participate in a company incentive plan What you'll do on a typical day: * Lead and supervise all aspects of freight operations * Develop and implement strategic work procedures to meet the evolving demands of the department * Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure production goals are met by managing tonnage, payroll and other administrative functions * Plan hourly employee schedules to meet daily operations goals and lower costs * Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws * Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance * Ensure customer freight is processed, handled, loaded and delivered timely and damage free * Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies * Effectively direct a team to consistently meet or exceed productivity goals * Make recommendations regarding hiring, suspension and termination * Develop and present action plans to improve load average and model compliance * Participate in internal safety and engagement committees * Train employees on safety rules and processes * Monitor and maintain organization within the shift to ensure safety and productivity * Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members * Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist * Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center * Act as a champion of XPO values by demonstrating them and holding your team to the same high standards * Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs. * Reach (including above your head), bend, climb, push, pull, twist, squat and kneel * Walk and stand for extended periods on a loading dock that is not climate controlled * Work outside in inclement weather Annual Salary Range: $62,400 to $74,003. Actual compensation may vary due to factors such as experience and skill set. In addition to base salary, employees may be eligible for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award. This is an incentive-based position, which may include bonuses, incentive or commission plans About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here. Nearest Major Market: Buffalo Job Segment: Logistics, Payroll, Operations Manager, Supply Chain, Manager, Operations, Finance, Management Apply now "
$62.4k-74k yearly 30d ago
Dining Services Supervisor Daemen University (NY)
Hallmark Management Service Inc.
Service supervisor job in Buffalo, NY
Job Description Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more. Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together. At Hallmark Management, we offer: Paid time off Paid Holidays Annual opportunities for merit increases Medical, Dental, Vision Insurance Company Paid Life Insurance 401K with a company match Free Meal while working Free nonskid shoes Employee Assistance Program Job Related Duties & Responsibilities Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.) Holds team accountable through field coaching during the shift Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards Assures all station specific standards are always being met through the employees working in those areas Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service Communicate service issues/information to management as needed to assure a smooth-running operation Exhibits a customer comes first attitude Position Requirements: Background Check/Drug Screen Ability to work as part of a team Requires occasional lifting, carrying, pushing, pulling up to 40 lbs. Requires constant standing and walking
$53k-89k yearly est. 5d ago
Supervisor of Community Services
Summit Educational Resources 4.0
Service supervisor job in Amherst, NY
Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: * Tuesday: 1:30pm - 9pm * Wednesday: 8am - 4pm * Thursday: 8am - 4pm * Friday: 1:30pm - 9pm * Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Up to 32 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% employer match * Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. * Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. * Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. * Ensure that provision of services occurs as per individual life plans and/or agency contracts. * Provide crisis intervention as needed * Assist with training of staff in best-practice methods * Perform behavioral, Health and Safety Standards as defined in employee handbook * Ensure quality assurance in the provision of services * Maintain the rights of individuals being served * Assist in hiring and training of staff * Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations * Complete observations of DSP/Respite staff * Assist with program supply orders and field trip planning * Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: * Associate's degree in Human Services or related field * One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!
$22-23 hourly 10d ago
Supervisor of Community Services
The Summit Center 4.4
Service supervisor job in Amherst, NY
Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: Tuesday: 1:30pm - 9pm Wednesday: 8am - 4pm Thursday: 8am - 4pm Friday: 1:30pm - 9pm Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. Ensure that provision of services occurs as per individual life plans and/or agency contracts. Provide crisis intervention as needed Assist with training of staff in best-practice methods Perform behavioral, Health and Safety Standards as defined in employee handbook Ensure quality assurance in the provision of services Maintain the rights of individuals being served Assist in hiring and training of staff Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations Complete observations of DSP/Respite staff Assist with program supply orders and field trip planning Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: Associate's degree in Human Services or related field One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!
$22-23 hourly 10d ago
Director of Export Services
Mohawk Global Logistics Corp
Service supervisor job in Cheektowaga, NY
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: Expand Mohawk Global's export operations and product offerings Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations Analyze export market conditions and find new opportunities for service development or innovation Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients Prepare and present reports on sales performance and market trends to senior management Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act
$99k-163k yearly est. Auto-Apply 60d+ ago
Director of Export Services
Mohawk Global
Service supervisor job in Cheektowaga, NY
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: * Expand Mohawk Global's export operations and product offerings * Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives * Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings * Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business * Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success * Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US * Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders * Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations * Analyze export market conditions and find new opportunities for service development or innovation * Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients * Prepare and present reports on sales performance and market trends to senior management * Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction * Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act
$99k-163k yearly est. 15d ago
Maintenance -Building Services Director
Solstice at East Amherst
Service supervisor job in Amherst, NY
Director of Facility Operations Provincial Senior Living - Part of the Discovery Senior Living Family Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Built on our “Pillars of Excellence,” we employ thousands of vital team members and are committed to fostering a positive work environment and culture that recognizes their value in delivering outstanding resident experiences. We offer rewarding careers with benefits including: Competitive wages Early access to earned wages Flexible scheduling (full-time & part-time) Paid time off & holidays (full-time) Comprehensive benefits: medical, dental, vision, life & disability insurance (full-time) 401(k) with employer match Paid training and advancement opportunities Free meals and uniforms Employee Assistance Program Our community is seeking a Director of Facility Operations with strong maintenance leadership experience to join our team. Responsibilities: Lead the maintenance and repair of all buildings, grounds, and mechanical systems. Supervise housekeeping, laundry, and maintenance operations to ensure safety and quality. Oversee daily and preventative maintenance programs to uphold building standards. Inspect apartments prior to move-in and ensure readiness through proactive maintenance scheduling. Respond to after-hours maintenance emergencies as needed. Manage and schedule maintenance staff, ensuring compliance with budgetary and operational goals. Develop vendor relationships and negotiate contracts for third-party maintenance services. Conduct regular vehicle inspections and ensure community transportation is safe, clean, and functional. Monitor monthly budgets and implement corrective actions for operational deficiencies. Submit timely expense reports and budget data. Ensure compliance with safety, regulatory, and quality standards in all facility maintenance and support areas. Qualifications: High School Diploma required; Bachelor's or Technical degree preferred in a related field. Minimum 4 years of experience in maintenance supervision. Proven experience or training in HVAC systems. Strong working knowledge of general maintenance tasks, including plumbing, electrical, and mechanical systems. Familiarity with fire panels, emergency response systems, and disaster preparedness protocols. Proficient in Microsoft Office and other maintenance-related systems. Ability to manage multiple priorities and lead teams effectively. Positive leadership style that motivates and inspires team members. If you're passionate about using your maintenance expertise to make a meaningful difference in the lives of seniors, we'd love to hear from you. Apply today and join a team that values quality, compassion, and leadership. No agencies, please. We do not accept unsolicited resumes from agencies under any circumstances. Agencies should not contact hiring managers directly. EOE D/V JOB CODE: 1003829
$99k-163k yearly est. 12d ago
Customer Service Manager
Zenner & Ritter
Service supervisor job in Buffalo, NY
LANCASTER, NY OFFICE POSITIONS Be the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”. Let's Get Right to the Good Part: What We Offer Competitive Pay ($50k-55k/year) and an enjoyable team to work with! Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting. New technology & phones integrated with our best-in-class software PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year) Best-in-Industry training, as well as opportunities for advancement. Come join our team and help us win the day! The Big Task You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of our market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook). Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. Ready to apply? Please use the link / app on this page to apply. Equal Opportunity Employer Compensation: $50,000.00 - $55,000.00 per year About Zenner & Ritter Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since. Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere! *** NOW HIRING *** Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS, not just a “job.” Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.
$50k-55k yearly Auto-Apply 60d+ ago
Supervisor of Dining Services
Elderwood 3.1
Service supervisor job in Williamsville, NY
At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
$36k-52k yearly est. Auto-Apply 60d+ ago
Site Services Director
Feedmore WNY
Service supervisor job in Buffalo, NY
SUMMARY OF DUTIES: The Site Services Director is responsible for overall administration and management of site services for the agency and the operation of all field sites and ensuring the daily delivery of meals. RESPONSIBILITIES: * Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services including meal delivery and all other activities where volunteers and Site Managers are involved * Manage scheduling of meal delivery using volunteers wherever possible and using staff and Site Assistants when needed to fill volunteer vacancies * Oversee hiring process, supervision, training and discharge of Site Managers and all stationed and floating Site Assistants. Oversee hiring process and training for site-specific roles. Assist with training of new volunteers as needed/requested * Develop and implement effective plans for retention of volunteers * Assume operation of any satellite sites as needed * Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve all field issues or direct to appropriate staff for resolution with appropriate follow-up to be conducted * Evaluate, develop and implement agency policies, procedures, standards and personnel practices associated with meal delivery and site services in cooperation with his/her supervisor, Chief People Officer, EVP of Finance and People, and/or prior CEO approval * Conduct regular evaluation of site services, including meeting with managers, resolving individual volunteer issues and devising methods for improving, modifying, expanding, or discontinuing site services * Submit team statistical reports and other reports for volunteer and site activity, as requested * Schedule and manage site manager meetings as necessary * Assist the Volunteer Department with volunteer recognition events as requested * Represent and promote the agency in the community by partnering in community events and encouraging Site Manager participation * Review, approve and submit Site Manager and Site Assistant payroll and mileage. Ensure submission from sites of all site-specific payroll and mileage and volunteer mileage to accounting in a timely manner * Participate in decision-making regarding agency/site closings during inclement weather * Take leadership role on committees as needed * Deliver meals as needed * Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals, and serving home-delivered meals. * Other duties as assigned Requirements * A degree in Human/Social Services or related field and two years paid experience in supervision and/or volunteer administration or five or more years of experience in supervision and volunteer administration. * A current and valid New York State driver's license and access to an automobile. * Excellent oral and written communication skills. * Excellent computer skills. * Must be capable of lifting a minimum of 35 lbs.
$99k-163k yearly est. 15d ago
Director of Immigration Legal Services
Journeys End Refugee Se
Service supervisor job in Buffalo, NY
Director of Immigration Legal Services (ILS) Supervisor: Chief Strategy and Operations Officer Status: Full-time, salary, exempt professional Organizational Description: Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law. Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey's End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services Job Description: Reporting to the Chief Strategy and Operations Officer, the Director of Immigration Legal Services will manage and further develop the Immigration Legal Services program that offers comprehensive, high quality immigration representation to low-income refugees, asylees and other vulnerable immigrant populations. This position is part of the Journey's End Leadership Team. The Director of Immigration Legal Services must exemplify Journey's End's core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service. Primary Responsibilities: Mentor, guide and support ILS staff and leadership, fostering a culture of learning and development Manage and expand the ILS programming based upon client or community need. Ensure inclusive management of all regional offices and have regular physical presence at each office to ensure employee engagement and representation in each of those local communities Manage and expand the ILS program budget in conjunction with the Chief Strategy and Operations Officer & Chief Financial Officer Work in conjunction with executive and senior leadership and ILS senior staff members on policy development and data collection relevant to achieving overall agency goals Build and maintain relationships with key stakeholders, ensuring alignment and collaboration that improves the JERS brand and demonstrated impact in the community Ensure personnel and operational needs across five legal offices are met Develop and manage community partnerships, including but not limited to other civil legal service providers, human service agencies, professional groups, courts, government agencies, and institutes of higher education in collaboration with other leadership team members Participate in state-wide initiatives, coalitions, membership organizations, and endeavors that benefit the ILS program and its clients Act as a liaison with ILS funders, foundations, and government agencies and keeping the CEO and Chief Strategy and Operations Officer informed Act as a legal resource for other Journey's End programs and staff (as appropriate) Represent Journey's End in the community and participate in Journey's End sponsored events Other duties as assigned Leadership Team Responsibilities Participate as a member of the Senior Leadership Team to provide a united, visible, and strong leadership presence across the organization. Actively problem solve and prioritize overall effectiveness of meeting stakeholders' needs Assist in maintaining mission-focused culture of wellness and respect Help to develop, implement, and record/measure outcomes for strategic plan and goals Support JERS regional expansion strategy in collaboration with executive and senior leadership team Identify, analyze, and propose innovative solutions and recommendations on relevant systemic issues Provide Immigration Legal Advice & Strategy: Stay informed of changes in immigration-related legislation and advise leadership on potential implications Offer expert immigration legal counsel and advisement to executive team on a wide range of complex legal immigration issues Develop, evaluate and implement immigration legal strategies and policies that align with organizational goals and community need Qualifications: The Director of Immigration Legal Services will be thoroughly committed to Journey's End strategy and mission. All candidates should have demonstrated leadership and senior level interpersonal, communication and influencing skills, with the ability to build consensus among groups of diverse internal/external stakeholders, resolve issues, and make decisions. Admitted to practice law in the United States; state of New York preferred Minimum 7 years' experience in practicing immigration law At least 5 years' experience in senior management of law practice or legal programming Preferred experience in grants management and reporting Preferred relationships with state and federal agencies who may fund and/or influence the practice of U.S. immigration law Ability to oversee a dynamic team of talented and dedicated individuals Strong written and oral communication skills
$99k-163k yearly est. Auto-Apply 17d ago
NY Consumer Business Supervisor
National Fuel Gas 4.5
Service supervisor job in Buffalo, NY
National Fuel is currently seeking a Consumer Business Supervisor for an outstanding career opportunity in our Consumer Business department located at our Williamsville, NY headquarters. National Fuel is proud to have an inclusive workplace where hard work is rewarded, and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. PRIMARY RESPONSIBILITIES: * Direct management of hourly employees in an office setting. * Management areas of the department include Phone Center, Quality Assurance, Billing and Customer Accounting, Collections, and Special Programs. * Ensuring compliance with state regulations, service quality performance goals, customer accounting and other back-office functions. MINIMUM QUALIFICATIONS: * Bachelor's Degree * Exceptional customer service, communication, and problem-solving skills * Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment * Ability to work independently as well as in a team environment * Proven ability to lead, coach, and motivate a team to meet performance goals * Ability to analyze performance metrics and implement process improvements * Experience with collecting, organizing, and analyzing data PREFERRED QUALIFICATIONS: * Bachelor's degree with a concentration in Business Administration, Accounting, Mathematics or related field. ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: The base salary range for this position is $72,000 - $82,000. This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan. National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Annual variable bonus program · Dental Coverage · Parental Leave for Mothers and Fathers · Vision Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Long Term Disability Insurance · Flexible/Hybrid Work Schedule · Flexible Spending Account · Paid Time Off & Company Holidays · Charitable Giving Programs HOW TO APPLY: Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by February 16, 2026. Attachments with a .docm extension will not be accepted. Please reference position #26-017NY - NY Consumer Business Supervisor in the subject line of your email.
$72k-82k yearly Easy Apply 4d ago
Operations Supervisor
O-at-Ka Milk Products LLC 4.0
Service supervisor job in Batavia, NY
Job Description Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America's largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms , Bison , Milk for Life , and Intense Milk . Here, you'll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Duties and Responsibilities: Responsible for other Operations Supervisor position in their absence. Ensures a safe work environment exists and that personnel work in a safe manner. Supervise and assist employees including; assigning and directing work, investigating incidents & issues, effectively resolving conflict. Train and ensure employees follow job and safe work requirements. Use root cause analysis tools to identify preventative and corrective actions to eliminate problems. Assists in developing and maintaining departmental work instructions and SOP's. Recommends measures to improve quality of service, increase efficiency of department, work crews and equipment performance. Pro-actively confers with other supervisors to coordinate activities between departments and serve internal customers. Maintains standards of health, safety, food and security including GMP, HACCP, SQF, as per Company policies and applicable regulations. Meet functional responsibilities by effectively interacting with Maintenance, Quality Assurance, Human Resources, Material Handling and Finance departments. Communicate and work with Employees to resolve issues/problems Support all regulations, policies, procedures, work rules and the Collective Bargaining Agreement Performs other related duties as required and assigned. Experience & Education: Required: Bachelor's degree plus 5 years direct manufacturing supervisory related experience and/or training; or equivalent combination of education and experience. Experience working with high volume, automated processing equipment. Preferred: Supervisory experience in unionized environment Dairy and/or food processing knowledge Knowledge & Skills - Required Demonstrated Leadership skills and ability to manage and coach team members Good people skills Proven ability to implement and enforce process improvement initiatives. Strong decision making skills Excellent verbal and written communication skills Detail oriented and highly organized with excellent follow-up practices Ability to supervise hourly team members and interact with all levels of management to maintain a positive and productive work environment Proficient in Microsoft Excel, Word and Outlook Proven problem solving and organizational skills Ability to flourish in a fast-paced and diverse work environment. Confidentiality The Operations Supervisor is exposed to O-AT-KA customer and product information on a consistent basis. A high degree of discretion is required. Management Responsibility The Operations Supervisor directly manages union workforce employees. This position operates under the guidance and general direction of the Sr. Operations Supervisors and the Production Manager. Work Environment This job operates in an office environment and in manufacturing plant. This role routinely uses standard office equipment. Ability to operate a computer, phone, photocopier, calculator, and fax machine required. Incumbent must be able to sit, stand, walk, bend, stretch and lift up to 35 pounds. Must be able to see and speak. The employee will be exposed to noise, wet floors, moving machinery, strong smells, etc. While performing the duties of this job, the employee frequently works near moving mechanical parts, high speed and processing equipment; is occasionally exposed to wet and/or humid conditions and hazardous chemicals; is frequently exposed to moderate to high noise levels in the work environment. Operations Supervisors work on an 8-hour shift to cover 24/7 manufacturing facility (either Days or Nights as assigned by Department Manager); Schedule will include some weekends. Pay: $75K-$90K/Year* *The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
$75k-90k yearly 10d ago
Senior Supervisor, Residential Services
Peopleinc 3.0
Service supervisor job in Buffalo, NY
Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
$27-32.2 hourly 14d ago
Supervisor - Call Center
Maximus 4.3
Service supervisor job in Buffalo, NY
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
$31k-44k yearly est. Easy Apply 8d ago
Site Services Director
Feedmore Western New York 4.3
Service supervisor job in Buffalo, NY
Full-time Description SUMMARY OF DUTIES: The Site Services Director is responsible for overall administration and management of site services for the agency and the operation of all field sites and ensuring the daily delivery of meals. RESPONSIBILITIES: Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services including meal delivery and all other activities where volunteers and Site Managers are involved Manage scheduling of meal delivery using volunteers wherever possible and using staff and Site Assistants when needed to fill volunteer vacancies Oversee hiring process, supervision, training and discharge of Site Managers and all stationed and floating Site Assistants. Oversee hiring process and training for site-specific roles. Assist with training of new volunteers as needed/requested Develop and implement effective plans for retention of volunteers Assume operation of any satellite sites as needed Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve all field issues or direct to appropriate staff for resolution with appropriate follow-up to be conducted Evaluate, develop and implement agency policies, procedures, standards and personnel practices associated with meal delivery and site services in cooperation with his/her supervisor, Chief People Officer, EVP of Finance and People, and/or prior CEO approval Conduct regular evaluation of site services, including meeting with managers, resolving individual volunteer issues and devising methods for improving, modifying, expanding, or discontinuing site services Submit team statistical reports and other reports for volunteer and site activity, as requested Schedule and manage site manager meetings as necessary Assist the Volunteer Department with volunteer recognition events as requested Represent and promote the agency in the community by partnering in community events and encouraging Site Manager participation Review, approve and submit Site Manager and Site Assistant payroll and mileage. Ensure submission from sites of all site-specific payroll and mileage and volunteer mileage to accounting in a timely manner Participate in decision-making regarding agency/site closings during inclement weather Take leadership role on committees as needed Deliver meals as needed Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals, and serving home-delivered meals. Other duties as assigned Requirements A degree in Human/Social Services or related field and two years paid experience in supervision and/or volunteer administration or five or more years of experience in supervision and volunteer administration. A current and valid New York State driver's license and access to an automobile. Excellent oral and written communication skills. Excellent computer skills. Must be capable of lifting a minimum of 35 lbs. Salary Description $25.00/hr. *Bi-weekly Pay Periods
$25 hourly 14d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Amherst, NY?

The average service supervisor in Amherst, NY earns between $42,000 and $111,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Amherst, NY

$69,000

$42,00010%

$69,000Median

$111,00090%

What are the biggest employers of Service Supervisors in Amherst, NY?

The biggest employers of Service Supervisors in Amherst, NY are:

Elderwood Administrative Services
Summit Educational Group
The Summit Center

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Service supervisor jobs in Amherst, NY - 234 jobs

Service Manager

Residential Home Energy Customer Service Supervisor

FT Customer Service 8-4pm #9011

Customer Service Manager

Supervisor, Freight Operations

Dining Services Supervisor Daemen University (NY)

Supervisor of Community Services

Supervisor of Community Services

Director of Export Services

Director of Export Services

Maintenance -Building Services Director

Customer Service Manager

Supervisor of Dining Services

Site Services Director

Director of Immigration Legal Services

NY Consumer Business Supervisor

Operations Supervisor

Senior Supervisor, Residential Services

Supervisor - Call Center

Site Services Director

Learn more about service supervisor jobs

How much does a service supervisor earn in Amherst, NY?

What are the biggest employers of Service Supervisors in Amherst, NY?