Service supervisor jobs in Arlington, VA - 1,172 jobs
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Mid-Atlantic Area Professional Services Manager
Fashion Institute of Design & Merchandising
Service supervisor job in Washington, DC
Mid-Atlantic Area Professional Services Manager - (188725)
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where every one is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story: ********************************
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
In the role of Mid-Atlantic Area Professional Services Manager, we'll count on you to:
Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.
Lead and monitor development and training of area staff in technical and business competencies.
Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
Monitor project QC Review activities including assignment of experienced and qualified reviewers.
Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
Lead and participate in project reviews and support project teams with management of claims and losses.
Lead the Area mentoring initiative.
Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA.
Oversee and ensure implementation of quality, standards, and best practices.
Provide leadership to assigned business class leaders, including the cross-sector leaders.
Collaborate with Area operations, market sectors, business classes, and delivery leaders.
Participate in Area strategic planning and plan implementation.
Support area activities related to hiring and retaining key staff.
Serve as a champion for BGX opportunities.
Support communication and coordination within all business groups.
Perform other duties as needed
Preferred Qualifications
Preference given to local candidates
Required Qualifications
Bachelor's degree in a related field
At least 15 years of experience
Maintains professional or engineering registration and has extensive related technical expertise
Experienced in management and development of diverse teams
Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
Committed to quality, improvement and HDR values
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Other Locations
United States-District of Columbia-Washington DC, United States-Virginia-Vienna, United States-Virginia-Roanoke, United States-Virginia-Virginia Beach, United States-Maryland-Fulton
Industry
Operational Leadership
Schedule
Full-time
Employee Status
Regular
BusinessClass: Marketing and Admin
Job Posting
At HDR, we are committed to the principles of employment equity.
We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Ready to learn more? Let's work together to make great things possible.
We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
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$61k-109k yearly est. 5d ago
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Mid-Atlantic Service & Repair Sales Director
Thyssenkrupp Elevator 4.6
Service supervisor job in Alexandria, VA
A leading elevator solutions provider is looking for an Area Sales Director for the Mid-Atlantic Area. This role involves driving service and repair sales while fostering a culture of safety and compliance. The ideal candidate will enhance sales performance, mentor regional sales teams, and support business development efforts by engaging with key customers. If you have a strong sales background and a commitment to innovation, this opportunity is for you.
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$106k-169k yearly est. 4d ago
Service Superintendent
Lunova Group
Service supervisor job in Washington, DC
Are you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that's redefining vertical transportation? If so, our client has an opportunity for you.
We're looking for a Service Superintendent to join our client's growing team in Washington, DC. In this role, you'll be instrumental in ensuring efficient, safe, and high-quality service operations while supporting field teams and driving customer satisfaction.
What You'll Do:
You'll oversee day-to-day service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.
Support & Coach Field Teams: Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality.
Ensure Profitability: Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance.
Lead with Safety: Support and participate in safety training programs to uphold high safety standards across all job sites.
Collaborate with Sales: Partner with sales teams by providing technical input on repair scopes and material needs for proposals.
Provide Quality Oversight: Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects.
Procure Materials: Determine and order the necessary parts and materials for repairs, ensuring minimal downtime.
Stay Current: Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.
Solve Problems & Adapt: Perform additional duties as needed to support service operations and ensure customer satisfaction.
What You Bring to the Team:
2+ years of management experience in a field service or construction environment, or equivalent combination of education and hands-on leadership experience
Strong knowledge of the construction and elevator industries
Ability to interpret technical documents, blueprints, and diagrams
Excellent communication skills with experience presenting to both teams and management
Strong analytical and problem-solving abilities
Confidence working independently and making decisions in fast-paced environments
Location:
Washington DC- Local travel required to client sites and projects
Salary range: $102,000-$143,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$102k-143k yearly 2d ago
Branch Manager: Growth, Service & Team Leadership
Jpmorgan Chase & Co 4.8
Service supervisor job in Bethesda, MD
A leading financial institution is seeking a Branch Manager in Bethesda, Maryland. The successful candidate will lead branch operations, deliver exceptional client service, and foster a high-performing team. Responsibilities include managing deposits and investments, developing client relationships, and ensuring compliance with banking regulations. Ideal candidates will have strong leadership skills and a passion for creating valuable client experiences within a fast-paced environment.
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$96k-127k yearly est. 3d ago
Service Desk Lead - DHS Federal Law Enforcement Training Center (FLETC)
ITC Federal, Inc. 4.7
Service supervisor job in Fairfax, VA
ID 2025-1442 Remote No
JOB TITLE: Service Desk Lead
GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)
POSITION INFORMATION: Full-Time Position
LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.
POSITION TIMING: Contingent on Contract Award
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Program Overview:
The Federal Law Enforcement Training Centers (FLETC), a component of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad.
Headquartered in Glynco, Georgia, with additional training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on reliable, secure, and efficient IT systems and user support across its nationwide infrastructure.
This program provides comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) to sustain FLETC's mission. The Service Desk Lead will play a vital role in managing user support operations, ensuring timely and effective issue resolution, and maintaining high levels of customer satisfaction across all FLETC locations.
Position Summary:
The Service Desk Lead will oversee the day-to-day operations of the IT Service Desk, providing leadership, coordination, and technical guidance to ensure efficient incident management and resolution. This position requires hands-on experience with ITIL-based service delivery, industry-standard ticketing tools, and a strong customer service orientation to support FLETC's diverse user community.
The successful candidate will bring a blend of technical expertise, leadership experience, and a collaborative approach to drive service excellence and continuous improvement across IT support operations.
Responsibilities
RESPONSIBILITIES:
Lead and manage Service Desk operations to ensure prompt, professional, and effective IT support for all users across FLETC facilities.
Oversee the use and configuration of ITIL-based Service Desk ticket management systems, such as Ivanti HEAT, to track, monitor, and report on service requests and incidents.
Provide technical guidance and mentorship to Service Desk staff, ensuring adherence to best practices and performance standards.
Coordinate with other IT teams, vendors, and stakeholders to escalate and resolve complex technical issues.
Develop, document, and implement standard operating procedures (SOPs) and service level agreements (SLAs) to ensure consistent service delivery.
Monitor ticket queues, performance metrics, and customer feedback to identify trends and drive process improvements.
Support IT projects by providing input on user impact, communication strategies, and service transition planning.
Promote a culture of customer service excellence, accountability, and teamwork within the Service Desk environment.
Qualifications
REQUIRED:
Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or a related field, or equivalent experience.
Minimum of 5 years of detailed experience in Help Desk or Service Desk operations.
Minimum of 5 years of experience in IT operations, support, or management services.
Hands-on experience implementing ITIL-based service management methods and using recognized Service Desk ticketing systems (e.g., Ivanti HEAT).
Strong organizational, communication, and problem-solving skills.
Proven ability to lead and motivate a team in a fast-paced technical environment.
Ability to obtain a USCIS Public Trust security clearance.
DESIRED:
HDI, ITIL, and/or Project Management (PMP) certifications.
Demonstrated experience managing enterprise-level Service Desk environments supporting federal or large-scale organizations.
Experience implementing service improvement initiatives, performance metrics, and end-user satisfaction programs
Commitment to continuous improvement and professional development within IT service management disciplines
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
$76k-96k yearly est. 1d ago
Financial Management Team Lead
Thompson Gray Inc. 3.9
Service supervisor job in Washington, DC
Job Description: The selected candidate will work as a Financial Management Team Lead to oversee the execution of task order requirements in support of the U.S. Army's Financial Improvement and Audit Readiness (FIAR) objectives. The Team Lead will be responsible for coordinating, tracking, and ensuring the successful completion of all assigned tasks under their respective task order award. This role includes direct engagement with Army civilian leadership, ownership of project progress reporting, and ensuring that financial improvement initiatives are executed in accordance with Army FIAR guidance and within the established period of performance. The Team Lead must be available during all core working hours and serve as the primary point of contact for their assigned task order.
Full-Time/Part-Time: Full-Time
Worksite details: National Capital Region (NCR), Fayetteville, NC, San Antonio, TX and Other Remote Locations
Duties will include:
Serve as the primary lead and point of contact for all assigned task order activities related to Army Financial Improvement and Audit Readiness (FIAR) objectives.
Manage the execution, coordination, and tracking of tasks associated with audit remediation, internal controls testing, and corrective action implementation.
Brief the Civilian Government Lead regularly on the status of assigned objectives, milestones, risks, and progress toward financial improvement goals.
Monitor and ensure completion of Corrective Action Plans (CAPs) for Notices of Findings and Recommendations (NFRs) issued by external auditors.
Support Test of Design (ToD) and Test of Operating Effectiveness (ToE) processes by coordinating documentation, managing timelines, and ensuring deliverable quality.
Oversee coordination of Provided By Client (PBC) responses and audit documentation for site visits, walkthroughs, and testing activities.
Review and validate Key Supporting Documentation (KSDs) for completeness, accuracy, and consistency with Army financial reporting requirements.
Maintain clear communication with Army stakeholders and external auditors, ensuring alignment on financial processes, internal controls, and audit readiness efforts.
Use Army systems (e.g., GFEBS, LMP, DPAS) to support audit documentation, data analysis, and financial control reviews.
Track and report task order performance, manage team workflows, and escalate risks or delays to engagement management in a timely manner.
Prepare and deliver briefings, updates, and reports to both internal and external stakeholders regarding progress toward task order objectives.
Team Lead Responsibilities:
Lead a team of consultants and analysts assigned to the task order; manage day-to-day execution of responsibilities and monitor individual progress.
Ensure alignment of all work products with task order objectives, client expectations, and Army audit readiness standards. Provide coaching, mentoring, and technical guidance to team members to ensure high-quality deliverables and continued task momentum.
Maintain availability during all designated core working hours to support client needs, team collaboration, and progress updates.
Position Requirements:
Bachelor's Degree in Accounting, Finance, Information Systems, or Business Management/Administration (if the individual did not receive a Bachelor's in one of these fields but received a Master's Degree in Accounting, Finance, Information Systems, Business Management/Administration, Mathematics, Statistics, Computer Science, Data Science, then the Master's may serve in place of the Bachelor's degree); one of the following active and current certifications issued by appropriate licensing authority: CPA, CIA, CISA, PMP, CGFM, CDFM, SAFe, or ITIL.
Ten (10) years of experience with Federal financial management, including four (4) years of Federal accounting experience.
Active minimum DoD SECRET Clearance is required. Candidate must be able to possess an interim SECRET clearance to be considered.
Intermediate to advanced proficiency in the use of Microsoft Office Suites (especially Excel, PowerPoint, and Word).
Well-developed and professional interpersonal skills.
Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations.
Ability to interact effectively with people at all organizational levels of the firm and client.
Excellent verbal and written communication skills; detail oriented.
Ability to work independently within a team environment and with a customer service focus.
Strong organizational skills with ability to multi-task in a fast-paced, deadline-driven environment.
Budgeted Salary for this position is between $120,000-$135,000.
Why join Thompson Gray?
Thompson Gray is a multi-year winner of the Huntsville/Madison County Chamber Best Places to Work, recognized for our exceptional company culture that values employees and customers alike.
Competitive pay based on your qualifications
Excellent benefits, including Health, Dental, Vision, Life, Short-Term and Long-Term Disability insurance, 401(k) plan with employer match
Additional perks: TG Swag, Dependent Scholarship Program, Tuition Assistance for furthering education, Professional Development opportunities
Generous time-off policies, including 18 days of paid time off, 10 Federal Holidays, and flexible scheduling
Annual donation to the charity of your choice
Regular team-building events, such as lunches, after-hours gatherings, seasonal family-friendly events, and an annual holiday party
Join Thompson Gray and become part of a dynamic team committed to excellence, innovation, and community.
Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants.
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$120k-135k yearly 3d ago
Commercial Service Manager - Roofing
Cybercoders 4.3
Service supervisor job in Takoma Park, MD
The Commercial Service Manager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a service manager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry.
Key Responsibilities
Manage and oversee the daily operations of the commercial roofing service department.
Develop and implement strategies for business development to drive growth in service contracts and customer acquisition.
Ensure compliance with safety regulations and quality standards in all roofing projects.
Collaborate with construction teams to provide effective solutions for roofing needs in commercial and industrial settings.
Lead, train, and mentor a team of service technicians to enhance performance and service delivery.
Maintain strong relationships with clients, addressing their needs and ensuring a high level of customer satisfaction.
Prepare and manage budgets for service operations to ensure profitability.
Conduct regular inspections and assessments of roofing systems to recommend maintenance and repairs.
Qualifications
Bachelor's degree in business administration, construction management, or a related field.
Proven experience in the roofing industry, particularly in commercial and industrial roofing.
Strong knowledge of roofing systems, including waterproofing, low slope, and sheet metal roofing.
Demonstrated experience in a service management role, ideally within the construction or roofing sectors.
Excellent leadership and team management skills.
Strong business development acumen and customer relationship management skills.
Ability to analyze financial data and manage budgets effectively.
Benefits
Salary: 100 - 150k Base (Dependent on book of business)
Negotiable Commission Structure
Medical
Dental
Vision
PTO
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
jon.quickel@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JA12-1846152 -- in the email subject line for your application to be considered.***
Jon Quickel - Recruiting Manager
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 03/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
$59k-87k yearly est. 1d ago
Document Processing Team Lead
Tekprosupport
Service supervisor job in Silver Spring, MD
Posted Thursday, July 3, 2025 at 5:00 AM
TSS is seeking a Document Processing Team Lead to support a federal agency in Silver Spring, MD.
Duties and Responsibilities:
Provides day-to-day supervision and leadership to Contractor personnel assigned to support specific task such as: data entry, mail processing, record filing, other specific tasks that may be added
Monitors the day-to-day activities of contract staff assigned to the specific task as follows: assigns and schedules work projects, schedules special and non-routine functions, monitors day-to-day projects to ensure work completion in accordance with overall schedules, establishes priorities for projects assures the quality, quantity, and accuracy of work performed, schedules and coordinates contract employees' vacations, absences, overtime and related matters
Assists in recruiting and screening of candidates to fill vacant positions assigned to the Contractor
Trains and monitors the progress of Contractor staff assigned to the specific staff.
Interfaces with the Program Manager, Deputy Program Manager, and/or potentially Government officials related to these tasks
May also perform as an Team Leader for serving on this task for project providing leadership, guidance, troubleshooting support and failover support (during absences or vacancies) to other offices.
Other duties as assigned.
Required Skills and Experience:
Bachelor's Degree
3-5 Years Management experience required, preferably over repeatable administrative tasks.
Ability to respond intelligently and articulately to various requests from client liaisons, such as for explanations, actions, etc.
Ability to supervise the labor categories assigned to that task or other supervisory equivalent experience.
PMP preferred
TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
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$53k-105k yearly est. 3d ago
Global Investments Strategy Lead: CFIUS/Team Telecom
Pae Government Services Inc. 4.6
Service supervisor job in Alexandria, VA
A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base.
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$64k-92k yearly est. 2d ago
Youth Services Supervisor
Loudoun County Government 4.0
Service supervisor job in Leesburg, VA
Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's
The Loudoun Difference
.
Welcome and thank you for your interest in employment with Loudoun County Government!
ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.
Introduction
Are you passionate about making a meaningful impact in the lives of at-risk and court-involved youth? Join our team and help shape brighter futures!
The Loudoun County Youth Services Department is currently seeking qualified and committed candidates for the Youth ServicesSupervisor position, serving the Juvenile Detention Center and RISE Youth Shelter located in Leesburg, Virginia. This position plays a vital role in ensuring the safety, security, and well-being of youth placed in our residential programs.
Loudoun County is one of the fastest-growing counties in the nation, celebrated for its exceptional quality of life, vibrant communities, and robust economy. Located just 40 miles west of Washington, D.C., Loudoun offers a unique mix of cultural, recreational, and educational experiences, making it an ideal place to live and work. We aim to provide a physically and emotionally safe and secure environment for youth placed in our care temporarily by the court.
Job Summary
Loudoun County is seeking qualified candidates for the position of Youth ServicesSupervisor, supporting the 24/7 operations of two residential programs: the Juvenile Detention Center (JDC) and the RISE Youth Shelter, located in Leesburg, VA. These programs provide short-term care for youth who are pending court hearings, serving court-ordered sanctions, or placed for service provision. The Virginia Department of Juvenile Justice (DJJ) regulates these programs to ensure compliance with state requirements.
Key Responsibilities:
* Manages residential services during assigned shift
* Planning, organizing, and supervising shift activities
* Ensuring timely and accurate completion of program documentation
* Intervening during crisis situations and resolving conflicts
* Overseeing staff performance and ensuring appropriate training is provided
* Administering medications in accordance with policies and procedures
This position plays a crucial role in the safety, structure, and rehabilitative support provided to youth in our care.
Hiring salary will be commensurate with experience.
Minimum Qualifications
Requires a Bachelor's degree in Psychology, Social Work, Criminal Justice, or relevant field and three (3) years of related work experience in a criminal justice field, education, residential, or correctional setting, including one (1) year of supervisory experience; or equivalent combination of education and experience.
Preferred Qualifications: Bilingual English/Spanish preferred.
Job Contingencies and Special Requirements
Employment is contingent on the satisfactory results of a background investigation to include criminal history and fingerprinting, child protective services, Department of Motor Vehicles record check, and physical exam with drug test and TB testing. Must maintain a current driver's license, CPR, First Aid, Crisis Intervention, and all other certifications and training required by policy and standards.
Must be able to complete First Aid, CPR for adults, and Handle with Care (physical intervention) within 90 days of hire. Must update certifications as needed. Position is essential personnel, requiring on-site presence during inclement weather, emergencies, or as required by the Departement Director. Must be able to work rotating shifts (day/evenings/overnights), including weekends and holidays, and able to work overtime when required to meet operational needs. Must have the ability to use automated technology and be able to operate keyboard-driven equipment. Requires occasional stooping, bending, and /or light lifting.
$46k-62k yearly est. 4d ago
POWER SYSTEM DIVISION (PSD) RENTAL SERVICE SUPERVISOR
Carter MacHinery Company, Inc. 4.0
Service supervisor job in Elkridge, MD
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Power Systems Rental ServiceSupervisor in Elkridge, Maryland. The Power Systems Rental ServiceSupervisor is responsible for directing and supervising the Power Systems Rental Shop and Field activities of the PSD Rental Technicians and PSD Rental Service Advisors. The individual in this position is responsible for ensuring that a safe work environment is consistently promoted at all times, particularly those involving the repairs and/or maintenance of Power Systems Rental assets, all of which allow customers to achieve success by providing quality generator equipment in a consistent and timely manner and that the equipment is clean and properly maintained. Seeking candidates with a minimum five years' relevant Electrical Power Generation (EPG)/electronics experience; a technical degree or military equipment experience is a plus. Previous leadership and supervisory experience. College/technical degree, or comparable industry experience, preferred.
Requirements for the Power Systems Rental ServiceSupervisor position include:
Must have excellent oral and written communication skills.
Must have excellent customer relations skills.
Must be organized and able to prioritize and multi-task.
Must have the ability to manage and delegate work.
Must have strong mechanical knowledge.
Proficient in use of a computer; able to adapt to changing technology.
Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Power Systems Rental ServiceSupervisor job, including regularly being required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Starting Compensation Range: $76,000 - $90,000 a year
Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans.
Competitive Compensation and Benefits:
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$76k-90k yearly 2d ago
Operations Supervisor
Securitas Security Services USA, Inc. 4.0
Service supervisor job in Chantilly, VA
Securitas Security Services USA, Inc.
Operations Supervisor
Shift: Must have open working flexibility [2nd/3rd Main Shift Focus]
Securitas USA: Your Opportunity to Lead and Create:
At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking an Operations Supervisor based out of Chantilly, Virginia (VA). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale.
Why Securitas? Making the World a Safer Place
Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place.
About Securitas:
Our Values: Integrity, Vigilance and Helpfulness
Our Team: 340,000+ skilled employees
Established: Securitas AB (1934) - Helsingborg, Sweden
Industry: Providing global and specialized services (6 Pillars)
Job Summary:
Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.
Benefits Offered:
Securitas will offer a salary of $85,000/Annually in addition to a full benefit package that includes:
$500/Month Vehicle Allowance
Medical Insurance
Life Insurance
Dental
Vision
10 Vacation Days Accrued
4 Floating Holidays
6 Sick Days
401K
Position Qualifications:
Must have open working flexibility [2nd/3rd Main Shift Focus]
Manages branch operations to achieve profitability.
Ensures delivery of high-quality customer service.
Assist with onboarding and directly develops high caliber staff.
Willing to fill in at lower levels when necessary while managing high-level responsibilities.
Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels
Education/Experience:
At least 18 years of age.
Associate degree.
1 year of experience in security operations.
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Company Website: ****************************
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
$85k yearly 4d ago
Branch Service Manager
James River Equipment 4.2
Service supervisor job in Waldorf, MD
Job Purpose
The Service Manager oversees the daily operations of the service department to ensure exceptional customer satisfaction, profitable labor sales, and efficient workflow. This role is responsible for developing departmental goals, managing personnel, maintaining equipment and facilities, and implementing best practices across service operations. The Service Manager plays a critical leadership role in driving performance, safety, and continuous improvement within the department.
📌 Key Responsibilities
Customer Satisfaction & Process Optimization
Develop and maintain effective service department processes to ensure internal and external customer satisfaction
Lead implementation of best practices and common processes across all service locations
Coordinate customer clinics, field days, and promotional events
Identify and develop new customer relationships and business opportunities
Negotiate equitable service policy settlements
Financial & Operational Management
Create and manage annual service department goals and budgets aligned with organizational objectives
Develop and execute a service department marketing plan; monitor monthly to ensure revenue growth
Personnel Leadership & Development
Recruit, hire, develop, and retain key personnel
Maintain a current internal depth chart and individual development plans
Provide coaching, performance feedback, and employee development
Promote a culture of safety and provide safety training
Warranty & Claims Management
Submit all service warranty and Product Improvement Program claims within required timeframes to maximize credit
Analyze service rework and implement corrective actions
Facility & Equipment Oversight
Ensure maintenance of service facilities, yard areas, mobile equipment, service vehicles, shop equipment, and tooling
🛠️ Skills & Abilities
Strong leadership and team-building capabilities
Excellent coaching, negotiation, and conflict resolution skills
Ability to read internal reports and understand financial principles related to service operations
Effective communicator with both customers and technicians
Knowledge of supervision principles and personnel administration
Strong organizational and analytical skills
Ability to identify and implement process improvements
Positive attitude and commitment to safety practices
💪 Physical Requirements
Ability to lift up to 50 pounds unassisted
Must be able to maneuver on/under heavy equipment and navigate construction/agricultural sites with uneven terrain
Frequent visits to the service shop with exposure to dirt, grease, fumes, noise, and other hazards
Must follow strict safety procedures and wear appropriate PPE
Ability to operate a motor vehicle during day and night
Travel: Little to none
📈 Performance Expectations
Achieve labor performance of 80-100% or greater
Maintain productivity between 80-95%
Maintain efficiency between 95-110%
Achieve an average or better than 85% revenue recovery factor
Maintain a 55% service department absorption ratio
Maintain work-in-process (WIP) under 2 weeks and billing cycle under 7 days
Ensure 100% completion of Product Improvement Programs
✅ Requirements
Education
High school diploma or GED equivalent
Experience
Minimum 3-5 years in a heavy equipment service department
Management
Supervisory or management experience required
Technical Knowledge
In-depth knowledge of heavy equipment technology
Certification
Enrollment in Deere Service Management Certified Program will be required if not already completed prior to hire
Communication
Strong verbal and written communication skills
Computer Skills
Proficiency in Microsoft Office and internal reporting tools
$53k-85k yearly est. 4d ago
Data Center Construction Operations Supervisor
Midpoint Technology Group
Service supervisor job in Ashburn, VA
DCS Operations Supervisor
Supervise the Superintendents nationally in coordination with the Division Manager
Supervise and Coach Superintendents to attain leadership goals
Set up and lead product/installation technique trainings in coordination with product manufacturers on a quarterly basis
Head up Superintendent meetings to discuss staff changes/project issues/company procedures etc. monthly
Conduct Superintendent evaluations
Work closely with Division Manager to develop/educate/reinforce proper workflow procedures are followed by Superintendents
Support and ensure company procedures and proper installation techniques are being followed per BICSI Standards & NEC Codes
Develop solid working relationships with customers, manufacturers, fellow trades, and subcontractors
Deliver strong interpersonal skills and team building skills with MidPoint Personnel
Participate in project kickoff meetings to review SOW and Budgets
Develop solid working relationships with customers and MidPoint team
Oversee daily operations, ensuring efficiency and effectiveness nationally with DCS Superintendents
Develop and implement operational policies and procedures to enhance productivity and quality
Coordinate with the Division Manager to ensure alignment with organizational goals and objectives
Ensure compliance with industry regulations, company policies, and safety standards
Mentor a team of Superintendents, fostering a culture of continuous growth and excellence
Address operational issues and resolve problems in a timely and effective manner
Prepare and present regular reports on Superintendent performances quarterly to Senior Management
$52k-67k yearly est. 15h ago
Resident Services Manager
UDR, Inc. 4.5
Service supervisor job in College Park, MD
UDR is seeking a Resident Service Manager to join our team at Domain College Park (255 units) in College Park, MD.
GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Supervision of two or more associates is required, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).
Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
2. Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service
Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities.
2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
2. Hire and train new staff and develop staff to maximize potential.
3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
4. Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR's policies and procedures.
2. Source new vendors as needed in order to maintain community appearance and resident services.
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
2. Review, monitor, administrate and sign leases as required and needed.
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures.
4. Plan and manage all community events.
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
6. Maintain acceptable NPS scores and facilitate Reputation Management Process.
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
8. Smart Rent Management and Package and Parcel Management.
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
13. Develop and maintain emergency action procedures for the properties.
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
16. Comply with all Company policies and procedures related to employment.
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
18. Perform other duties as assigned or needed.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions.
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE:
1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
3. Minimum of two years' management or supervisory experience is required.
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$50k-67k yearly est. 2d ago
Grocery Merchandiser Team Lead - Must Live in VA
Advantage Solutions 4.0
Service supervisor job in Arlington, VA
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
Competitive wages; $??14.00 - $18.00 per hour?
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
You're ?18? years or older
Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
Have reliable transportation to and from work location
Have 1-2 years of merchandising experience
Have experience leading and training people
Can use your smartphone or tablet to record work after each shift
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what's possible for you! Click here to get started.
$18 hourly 4d ago
Team Leader, Australia Awards South-Asia & Mongolia
Palladium 3.1
Service supervisor job in Washington, DC
We are searching for an experienced Team Leader, Australia Awards South-Asia & Mongolia at our Colombo facility. Primary Duties and Responsibilities:
The Team Leader at AASAM leads the delivery of all aspects of the AASAM program, including strategic oversight of program objectives, team activities, program delivery, and engagement with program partners. This role involves ensuring the program remains innovative, adaptable, and capable of delivering high-quality, cost-effective development outcomes in accordance with the client Head Contract. The Team Leader is responsible for developing close relationships with donors, developing and implementing program strategies, maintaining technical rigor, and enabling a high-performance, collaborative culture. Additionally, the Team Leader oversees budgeting, monitoring, and risk management, while translating client objectives into effective actions. The role also includes overseeing Palladium's intelligence gathering, learning, and communications to enhance the program's reputation among stakeholders.
Australia Awards - South Asia and Mongolia is managed by the Australian Government's Department of Foreign Affairs and Trade (DFAT) and is administered by Scope Global Pty Ltd (a wholly owned entity of Palladium International Pty Ltd). It is a multi-country program with service delivery offices in Colombo, Dhaka, Islamabad, Kathmandu,Thimphu and Ulaanbaatar. Leadership, coordination, and support are provided by a regional team based in a range of locations in the South Asia region as well as in Scope Global's Offices in Adelaide and Brisbane.
Australia Awards are provided to build the skills and knowledge of individuals so that they can contribute to their country's development, and to support the ongoing development of links between Australia and the countries to which it provides development assistance. The Australia Awards are an important part of the Australian Government's focus on public and economic diplomacy, and provide long term Scholarships, Short Courses and other training opportunities. The Team Leader manages the entirety of Australia Awards South Asia and Mongolia, working closely with DFAT Canberra and the DFAT posts in program countries.
The Team Leader oversees all Program Country Offices and has overall management responsibility for all Program staff. This position is based at the Regional Hub in Colombo, Sri Lanka. Frequent travel to other program locations will be an essential part of the role.
Primary Responsibilities
The primary responsibilities of the Team Leader can be broadly described as follows:
Effective strategic leadership and relationship management
Provide strategic and operational management of all aspects of the program
Provide strategic and technical direction to staff, and strategic and technical advice to DFAT as required, including on the selection, design and implementation of all program modalities
Participate in, or lead (when directed to do so) strategic engagement with partners
Participate in all key discussions with DFAT and respond to all requests for information in a timely fashion
Develop and maintain productive working relationships with DFAT, program stakeholders, and within the contractor team
Effective Program Management
Ensure successful delivery of services, and ensure those services are consistently of high quality
Oversee the ongoing development and implementation of program planning and management systems, monitoring and evaluation, alumni engagement and communication and stakeholder relationships
Ensure on-time delivery of all required program outputs to a high quality standard
Oversee the establishment and operation of all program offices with all necessary staff and operational resources
Effective team leadership and development
Lead all program staff in the active pursuit of social inclusion, equity and ethical standards including attention to gender, disability, child protection, anti-corruption and participation
Take responsibility for the performance and management of all program staff, providing particular mentoring and support to Country Program Managers to enhance and develop their skills by implementing, development, coaching and mentoring practices and by assigning each Country Program Manager senior responsibility as program-wide practice leader in a designated area
Effective team performance
Promote of a positive program and AASAM team culture
Contribute to continuous improvement in service delivery and program performance
Maintain a general understanding of other Programs and Projects at Palladium and identify areas for networking and collaboration
Work with a collaborative and team based approach
Quality and Legislative Compliance
Comply with DFAT and Palladium policies, procedures, practices and quality systems
Comply with role specific policies and procedures
Ensure role specific procedures and all relevant documentation are kept current and available on SharePoint
Other
Travel locally and internationally, as required.
Advocate for Palladium and Australian development priorities
Comply with, and advocate for, DFAT's policies in all aspects of implementation, including gender, disability, fraud and anti-corruption, PSEAH, child protection and environmental and social safeguards. This includes incorporating policy principles into planning and everyday work, promoting process improvements, and reporting concerns to your Line Manager or Palladium's Integrity Hotline (details on Palladium website).
Operate with high levels of integrity, consistent with the intent of DFAT's Ethics, Integrity and Professional Standards Policy Manual.
Required Qualifications:
Minimum Education and Experience Required
10 years or more experience in strategic leadership and senior management of international development programs, ideally relating to scholarships, capacity building or training;
Demonstrated skills in effective communication and collaboration with stakeholders from many different perspectives, including DFAT and partner governments.
Demonstrated capacity to manage staff and build teams across multiple locations, cultures and language groups, working respectfully and in a way that builds staff capacity, commitment, ownership and performance;
Proven capacity to develop, manage and oversee significant budgets;
Ability to adapt and respond to changing circumstances;
Demonstrated understanding of development and developing country contexts;
Outstanding verbal and written communication skills, including the ability to negotiate with a variety of different people and to communicate complex issues in plain language;
Proven ability to live and work effectively in cross-cultural contexts;
High ethical standards and a commitment to demonstrating integrity and professionalism;
Relevant tertiary qualifications.
Desired
1. Experience living and working in South Asia
2. Relevant language skill
Closing date: Saturday 24 January 2026, 11.59pm AEDT
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.
Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Apply now Share Save Job
$32k-44k yearly est. 2d ago
Admissions Supervisor
Nova Parks
Service supervisor job in Lorton, VA
The Admissions Supervisor is responsible for the operation and cleanliness of all admission operations. Pay Rate: $15.75 per hour Major Duties/Specific Tasks
Supervises operation which may include opening and closing of facility, ordering and maintaining supplies, care and use of resources, and handling cash.
Supervises work of other seasonal employees (admissions attendants, party planner) which may include scheduling, training, motivation and control.
Ensures proper inventory of resale merchandise.
Assists with inventory controls.
Ensures cleanliness of entryway, lobby, restrooms, and birthday party areas (inside & out).
Ensures NOVA Parks safety, business standards, and other standards inherent to the particular operation are being followed.
Assists with public relations by greeting waterpark visitors, handling inquiries, and providing information and assistance, and informing patrons of rules and regulations.
Prepare and oversee special functions.
Prepare and maintain appropriate records.
Perform tasks of Admissions Attendants.
Perform manual labor and routine maintenance as directed.
Attend and participate in staff meetings and in-service training.
Reports unsafe conditions to the Manager on Duty.
Carries out additional duties as assigned by the Park Specialist, Pool Manager or Supervisor on Duty.
Minimum Qualification
High school diploma and two years of progressively responsible experience as an Attendant or equivalent combination of education, training and experience.
Working knowledge of and experience in the customer service industry and operation of facility.
Knowledge and experience in the operation of a retail merchandise facility.
Working knowledge of Park Authority standards and ability to adhere to standards.
Demonstrated supervisory skills.
Ability to deal effectively with the public.
Ability to be flexible in meeting a variety of demands and conditions.
Ability to operate a cash register.
Working knowledge of computers.
Strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions.
Ability to perform a variety of duties including custodial tasks.
Availability to work a variable work schedule, which may include early and late hours, and weekends and holidays.
Possession of or ability to obtain necessary licenses or certifications.
Required to purchase and wear standard uniform.
Specialized duties and assignments related to a facility may require special training and/or certifications.
Please see job description
PI281157326
Job distributed by JobTarget.
$15.8 hourly 4d ago
Team Leader
Primark 2.6
Service supervisor job in Hyattsville, MD
Because you don't just succeed - you exceed. Retail our way.
A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.
Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.
What You'll Do
As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.
Daily, you will collaborate with managers across the store to support colleague performance, manage operational priorities, and contribute to a positive, inclusive, and high-engagement culture. Here is how it looks in action:
Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
Support day-to-day store operations, including opening, closing, and store duty management when needed.
Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
What You'll Get
People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important.
What You'll Bring
As a Team Leader, you will report into the Department Manager & support the store by leading and developing a team of Sales Associates. Here is what you will bring to the role:
The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
Clear and effective communication skills for interacting with customers, colleagues, and management.
Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.
Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way.
The pay range for this role is: $27 - $30
This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
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Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
REQ ID: JR-799
Employee Permanent
$27-30 hourly 15h ago
Support Services Spec
Medstar Research Institute
Service supervisor job in Washington, DC
About the Job Performs a variety of tasks for the departments within support services including but not limited to transporting patients and items delivering linen food equipment and medical supplies receiving medical supplies and/or equipment patient room cleaning trash and soiled linen pick-up assisting in maintaining all areas of the Food Service department in a sanitary condition including heavy cleaning and washing dishes pots and pans. The Support Service Specialist may work in any of the following departments: Central Patient Transport Clinical Equipment Support Environmental Services Food and Nutrition Services Supply Chain and/or Linen Distribution.
Primary Duties and Responsibilities
* Performs a number of tasks within Support Services including but not limited to: the duties of the following job titles of Material Handler Receiving & Shipping Specialist Food Service Worker I/II Central Transport Assistant Environmental Services Aide Hospitality Assistant Waste Technician Linen Distribution Assistant Equipment Ortho Technician.
* Completes other duties and special projects as assigned by the Support Services Staffing Manager/Float Pool Manager or designee.
Minimal Qualifications
Education
* High School Diploma or GED required
* Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.
Experience
* 6 to 12 months experience required
Licenses and Certifications
* DL NUMBER - Driver License Valid and in State (DRLIC) may be needed for specific job functions
Knowledge Skills and Abilities
* Ability to read write and perform basic addition and subtraction
* Ability to comply with basic oral and written instructions
This position has a hiring range of
USD $19.36 - USD $28.77 /Hr.
General Summary of Position
Performs a variety of tasks for the departments within support services including but not limited to transporting patients and items delivering linen food equipment and medical supplies receiving medical supplies and/or equipment patient room cleaning trash and soiled linen pick-up assisting in maintaining all areas of the Food Service department in a sanitary condition including heavy cleaning and washing dishes pots and pans. The Support Service Specialist may work in any of the following departments: Central Patient Transport Clinical Equipment Support Environmental Services Food and Nutrition Services Supply Chain and/or Linen Distribution.
Primary Duties and Responsibilities
* Performs a number of tasks within Support Services including but not limited to: the duties of the following job titles of Material Handler Receiving & Shipping Specialist Food Service Worker I/II Central Transport Assistant Environmental Services Aide Hospitality Assistant Waste Technician Linen Distribution Assistant Equipment Ortho Technician.
* Completes other duties and special projects as assigned by the Support Services Staffing Manager/Float Pool Manager or designee.
Minimal Qualifications
Education
* High School Diploma or GED required
* Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.
Experience
* 6 to 12 months experience required
Licenses and Certifications
* DL NUMBER - Driver License Valid and in State (DRLIC) may be needed for specific job functions
Knowledge Skills and Abilities
* Ability to read write and perform basic addition and subtraction
* Ability to comply with basic oral and written instructions
How much does a service supervisor earn in Arlington, VA?
The average service supervisor in Arlington, VA earns between $33,000 and $91,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Arlington, VA
$55,000
What are the biggest employers of Service Supervisors in Arlington, VA?
The biggest employers of Service Supervisors in Arlington, VA are: