Customer Service Team Lead
Service Supervisor job 4 miles from Bensalem
JOB TITLE: Customer Service Team Lead
DEPARTMENT: Customer Service
REPORTS TO TITLE: Sr. Manager, Customer Operations
Under the direction of the Senior Manager of Customer Operations, this position is responsible for leading, coaching, developing, directing, and guiding the Call Center operations. This includes managing inbound activities such as order taking, suggestive selling, upselling, and efficiently resolving customer service issues. Duties encompass scheduling, hiring, monitoring, and executing key performance indicators, quality assurance, and employee development. The role also involves managing quality monitoring programs to ensure the highest level of customer experience in the Customer Service area.
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This position is responsible for up to 10 direct reports.
RESPONSIBILITIES:
Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume.
Collaborate with cross functional departments on DTC customer service programs
Develop and mentor the team to enhance the call center's performance and deliver best in class customer service experience
Lead the team in providing responses through SMS, chat, email, and phone
Assist in training, workforce management, and budget management for the team.
Maintain optimal performance and sales levels while consistently adhering to Lenox's highest quality standards.
Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner.
Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions.
Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements.
Prepare team reports and analyze performance statistics.
Build a team environment through regular contact, training, communication, and meetings with staff and team members.
Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction.
Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved.
Perform other duties as assigned.
MUST REQUIREMENTS:
A minimum of 3-5 years of previous supervisory or management experience.
Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required.
Strong interpersonal, writing, and problem-solving skills.
Capability to lead and coach multiple teams while handling various issues simultaneously.
Ability to promote teamwork and foster high employee morale.
Strong listening skills.
In office work is required for a minimum of three days a week
Proven excellence in dependability and all areas of performance.
Demonstrated ability to coach for improved performance.
Ability to thrive in a fast-paced work environment.
Effective oral and written communication skills.
Proficiency in Microsoft Office, particularly Excel, along with strong presentation skills.
PREFERRED REQUIREMENTS:
Experience with 8x8, D365, and Gorgias platforms
Bachelor's degree.
Supervisor, Freight Operations
Service Supervisor job 24 miles from Bensalem
What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience 2 years of supervisory experience LTL industry experience Positive attitude with the ability to multitask and motivate your team Exceptional leadership, communication, and administrative skills About the Freight Operations Supervisor job Pay, benefits and more: Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan What you'll do on a typical day: Lead and supervise all aspects of freight operations Develop and implement strategic work procedures to meet the evolving demands of the department Evaluate, manage, assign and supervise workloads and tasks Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions Ensure production goals are met by managing tonnage, payroll and other administrative functions Plan hourly employee schedules to meet daily operations goals and lower costs Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance Ensure customer freight is processed, handled, loaded and delivered timely and damage free Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies Effectively direct a team to consistently meet or exceed productivity goals Make recommendations regarding hiring, suspension and termination Develop and present action plans to improve load average and model compliance Participate in internal safety and engagement committees Train employees on safety rules and processes Monitor and maintain organization within the shift to ensure safety and productivity Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center Act as a champion of XPO values by demonstrating them and holding your team to the same high standards Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: Lift objects of various shapes, sizes and weights frequently up to 50 lbs.
and occasionally greater than 75 lbs.
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel Walk and stand for extended periods on a loading dock that is not climate controlled Work outside in inclement weather PIQ About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations.
We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here .
PandoLogic.
Category:Logistics, Keywords:Freight Supervisor, Location:King Of Prussia, PA-19406
Field Service Manager
Service Supervisor job 13 miles from Bensalem
At A-Gas in Hatfield, Pennsylvania, we are growing and searching for a full-time Gas Recovery Field Service Manager who thrives in a fast-paced environment and is passionate about building strong customer relationships. This is your chance to work for a company that offers competitive pay between $80,000 and $100,000/year annually, plus a monthly bonus for meeting gas recovery targets.
Aside from earning competitive pay, you get to enjoy the following benefits and perks:
Medical, dental, and vision Insurance
Company paid short- and long-term disability
401(k) plan with company match
Paid holidays and paid time off (PTO)
Life insurance
Company tools and truck
Industry-related technical training
YOUR ROLE AS A GAS RECOVERY FIELD SERVICE MANAGER
As the Gas Recovery Field Service Manager, you will spend your days leading a team of Field Service Technicians, focusing on meeting gas recovery and buyback goals while continuously growing and maintaining a strong client base. You will partner with the sales and customer service teams to both retain loyal customers and attract new ones. You will take ownership of daily customer interactions, responding to service calls and scheduling jobs quickly and efficiently to resolve issues and keep clients satisfied. Your leadership will shine as you provide coaching and mentorship to your team, ensuring safe, high-quality work. You will actively complete refrigerant recovery jobs when needed, demonstrating strong technical ability and supporting your team on-site. Your days will also include using Salesforce for customer management, maintaining safety standards, and finding new ways to support A-Gas' mission of environmental excellence.
YOUR SCHEDULE
This is a full-time position with flexibility required. While specific shift hours may vary, this role involves leading a responsive team and handling customer needs as they arise throughout the Philadelphia territory.
REQUIREMENTS FOR A GAS RECOVERY FIELD SERVICE MANAGER
College degree or at least 3 years of relevant experience
2+ years of leadership experience managing a team
21 years of age or older with a valid driver's license
Ability to obtain a CDL Class C with hazmat endorsement
Ability to obtain EPA Universal Certification within 14 days of employment
Ability to lift at least 50 pounds
Proficiency in Microsoft Office tools, including Teams, Power BI, and Outlook
OUR MISSION
We are proud to be a global leader in specialty gas and chemical management, but what truly sets us apart is our people and our workplace culture. When our people thrive, our company thrives! We empower one another to grow, foster open communication, and genuinely value every person's contribution. We're committed to creating a space where we can laugh, enjoy our work, and inspire one another in positive, meaningful ways. We care about our employees and their families, and we work diligently to ensure they feel happy, healthy, and respected. Join us!
READY TO APPLY?
If you are ready to lead, grow, and make an impact, be our new Gas Recovery Field Service Manager! Start our initial 3-minute, mobile-friendly application today!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.
Route Service Manager - UniFirst
Service Supervisor job 2 miles from Bensalem
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
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Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
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Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
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Collaborate closely with location management team to provide the best customer service and product programs
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Negotiate customer contract renewals
Qualifications
What we're looking for:
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An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
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A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
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Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
* Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
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High School Diploma or GED - bachelor's degree preferred.
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Prior customer service experience
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Ability problem solve and handle a variety customer service situations
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Ability to negotiate, train, coach and lead a team
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Strong computer proficiency (MS Office)
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Excellent verbal & written communication skills
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21 years of age
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Valid non-commercial driver's license in the state of residence
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Must meet pre-employment DOT physical requirements
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Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Retail Merchandising Team Lead
Service Supervisor job 15 miles from Bensalem
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
Competitive wages; $ 16.00 - $17.00 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
You're 18 years or older
Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
Have reliable transportation to and from work location
Have 1-2 years of merchandising experience
Have experience leading and training people
Can use your smartphone or tablet to record work after each shift
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what's possible for you! Click here to get started.
Customer Service Manager, Airport Customer Experience Administration
Service Supervisor job 13 miles from Bensalem
Cities: Philadelphia - PA This job will continue to be posted until at least 07/16/2025. If interested, please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Airports Team within the Customer Experience Division
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
* Conduct lost time conversations
* Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
* Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
* Produce local reporting based on station leadership needs
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
* Strong decision-making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities: Philadelphia - PA
Requisition ID: 79996
Field Service Supervisor
Service Supervisor job 13 miles from Bensalem
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit *********************
ABOUT THIS OPPORTUNITY
Role Profile
Position: Field Service Supervisor
Job Location: Philadelphia, PA
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers and other vendors. Reports to Regional Field Service Manager.
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Good understanding of overall Quality process and documentation;
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and Directly interfaces with the customer to review the job prior to work starting to ensure everyone is on the same page and after the job is complete to ensure customer satisfaction
Lead field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Skills and Abilities
Ability to work overtime hours and weekend work when required
Ability to travel to out-of-town jobs
Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
Must have excellent communication skills, both oral and written
Basic mechanical skills including the use of hand tools.
Basic computer skills including; internet and email.
Must be able to apply OSHA standards applicable and MSHA standards as applicable
Minimum Qualifications
Be at least 21 years of age
3 - 5 years of experience in conveyor belt installation, conveyor system maintenance, millwright or plant maintenance experience
1-2 years of supervisory experience in a field service role preferred.
Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
Have a valid driver's license and a clean driving record
Have a high school diploma/GED
Reliable transportation is a must
Be able to work independently
Ability to safely drive a Company truck
Ability to see in color
Ability to work overtime, as required
Ability to pull, push, grasp, bend, lift and carry up to 50 lbs independently on a repeated basis
Ability to consistently move physically about worksite during the full workday
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Basic math skills
Properly measure with a tape measure
Ability to travel on regular basis
Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Must be able to successfully pass a DOT physical exam, or have a current DOT medical card
Total Rewards
Competitive compensation plan, with a bonus potential
Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through May 3, 2025.
Field Service Supervisor
Service Supervisor job 13 miles from Bensalem
LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit *********************
ABOUT THIS OPPORTUNITY
Role Profile
Position: Field Service Supervisor
Job Location: Philadelphia, PA
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers and other vendors. Reports to Regional Field Service Manager.
Responsibilities
* Must maintain 100% commitment to safety policies and procedures
* Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
* Plan, organize, direct, manage and evaluate all field service activities
* Good understanding of overall Quality process and documentation;
* Communicate general and quality-related concerns to management/End User
* Provide onsite customer service and Directly interfaces with the customer to review the job prior to work starting to ensure everyone is on the same page and after the job is complete to ensure customer satisfaction
* Lead field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
* Understands tools and machinery applicable to the job
* Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
* Makes recommendations to management with respect to product and process improvement
Skills and Abilities
* Ability to work overtime hours and weekend work when required
* Ability to travel to out-of-town jobs
* Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
* Must have excellent communication skills, both oral and written
* Basic mechanical skills including the use of hand tools.
* Basic computer skills including; internet and email.
* Must be able to apply OSHA standards applicable and MSHA standards as applicable
Minimum Qualifications
* Be at least 21 years of age
* 3 - 5 years of experience in conveyor belt installation, conveyor system maintenance, millwright or plant maintenance experience
* 1-2 years of supervisory experience in a field service role preferred.
* Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
* Have a valid driver's license and a clean driving record
* Have a high school diploma/GED
* Reliable transportation is a must
* Be able to work independently
* Ability to safely drive a Company truck
* Ability to see in color
* Ability to work overtime, as required
* Ability to pull, push, grasp, bend, lift and carry up to 50 lbs independently on a repeated basis
* Ability to consistently move physically about worksite during the full workday
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* Basic math skills
* Properly measure with a tape measure
* Ability to travel on regular basis
* Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
* Must be able to successfully pass a DOT physical exam, or have a current DOT medical card
Total Rewards
* Competitive compensation plan, with a bonus potential
* Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
* 401k with company match
* Paid vacation, holidays and sick time
Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through May 3, 2025.
Refrigeration Service Supervisor
Service Supervisor job 6 miles from Bensalem
Department
RD&S
Employment Type
Full Time
Location
Fairless Hills, PA
Workplace type
Onsite
Reporting To
Key Responsibilities Skills, Knowledge and Expertise Benefits About RD&S Refrigeration Design & Service, Inc. (RD&S) is a design/build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design/build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals: First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.
Automotive Service Supervisor ( 2nd shift )
Service Supervisor job 13 miles from Bensalem
Job DescriptionAutomotive Service Supervisor ( Second Shift ) Philadelphia, PA Yearly Salary $70,000-80,000 Responsibilities
Opportunity to use exceptional skills and knowledge to support overall business goals while mentoring and developing other technicians. Will work closely with management team to provide insight on overall shop operations.
Diagnose mechanical, electrical, hydraulic issues.
Work with management team to help assign proper techs to complete tasks.
Participate and complete Manufacturing training to obtain certifications.
Help assure staff is working safely, accurately, and efficiently.
Provide input on Technicians development.
Perform repairs as needed.
Mentor technicians to provide guidance to enhance their overall development.
Update customers to status of repairs and maintenance.
Work on emission systems
Requirements
Strong mechanical, electrical experience.
Available for 2nd shift
Exposure with medium to heavy duty vehicles
Refrigeration unit experience a plus.
CDL B, or willingness to obtain, a plus (we will assist).
State Inspection License, a plus
ASE Certifications, preferred
Benefits
Sick/PTO
Paid Holidays
Competitive Wage
Generous 401K match
Medical, Dental, Vision
Employee Referral Bonus
Quarterly Tool Allowance
Company Paid Life Insurance
Supllmental Life, LTD, STD, etc..
Part Time Supervisor of Theatrical Services
Service Supervisor job 5 miles from Bensalem
Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.
* In this role, you will also be responsible for:
* Leading all aspects of daily Entertainment operations
* Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors
* Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
* Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations
* Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
* Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors' particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
* Maintaining SEA quality and integrity for assigned Entertainment product.
Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
* Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable.
* Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
* Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
* Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.
* Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
* Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team's schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
* Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
* Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed
* Performing other duties as assigned.
What it takes to succeed:
* A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
* Minimum one (1) year theme park experience preferred.
* Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
* Special Event/Stage Manager/Project Management experience preferred.
* Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
* Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
* Working knowledge of the English language with excellent verbal and written communication skills.
* Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
* Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
* Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
* Ability to work as a team player, communicate and resource with internal and external ambassadors.
* Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
* Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
* Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Customer Service Supervisor - New Hope
Service Supervisor job 18 miles from Bensalem
Perform all activities required to service customers and manages the CSR staff.
Responsibilities
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Supervise and coach CSR staff and ensure compliance with Bank policies and procedures
Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
Organize work to facilitate a timely and accurate balancing of transactions at the end of the day.
Provide outstanding customer service while exhibiting a professional demeanor at all times.
Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.
Responsible for operations and compliance items such as CTR's, cash audits, cash box difference monitoring and offline balancing.
Conduct wire transfers and supervisor overrides as needed following the proper procedures
Perform related duties as required.
Qualifications
Education and Experience
High School diploma or equivalent required; Associate's or Bachelor's degree preferred
Minimum 2 years' banking experience or relevant work experience
Skills and Competencies
Knowledge of Bank products and services
Excellent customer service skills
Ability to interact well with Team members and customers
Supervisory and coaching skills
Strong attention to details and accuracy
Basic computer skills
Ability to multi-task and remain organized
NMLS preferred
Ability to use sound judgment when making decisions on behalf of the Bank
Automotive Service Supervisor
Service Supervisor job 13 miles from Bensalem
Automotive Service Supervisor 2nd Shift (Additional Compensation for 2nd Shift) - Lease & Rental
***HEATED SHOP FLOOR***
Bentley Truck Services, Inc. | About Us
Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we have grown to 8 locations expanding to 4 states on the east coast, offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!
We offer in-house and dealership training programs that boost technicians’ skills providing excellent potential for growth.. If you have fleet or dealership experience, please apply - we'd love to speak with you!
We work with Hino, Isuzu, Cummins and Freightliner trucks from Medium to Heavy-Duty.
Benefits
· Sick/PTO
· Paid Holidays
· Competitive Wage
· Generous 401k match.
· Medical, Dental, Vision
· Employee Referral Bonus
· Quarterly Tool Allowance
· Company Paid Life Insurance
· Supplemental Life, LTD, STD, etc.
Automotive Service Supervisor Job Summary
Opportunity to use exceptional skills and knowledge to support overall business goals while mentoring and developing other technicians. Will work closely with management team to provide insight on overall shop operations.
Automotive Service Supervisor Responsibilities
Diagnose mechanical, electrical, hydraulic issues.
Work with management team to help assign proper techs to complete tasks.
Participate and complete Manufacturing training to obtain certifications.
Help assure staff is working safely, accurately, and efficiently.
Provide input on Technicians development.
Perform repairs as needed.
Mentor technicians to provide guidance to enhance their overall development.
Update customers to status of repairs and maintenance.
Automotive Service Supervisor Knowledge, Skills, and Abilities
This candidate should have the ability to:
Work on trucks, climbing into and out of, crawling under to make repairs.
Work on emissions systems
Demonstrate decent wiring knowledge
Work safely and promote safety in the workplace.
Teach less seasoned technicians.
Stand for long periods.
Use PC to update work order status and explain maintenance and repairs.
Maintain quality work orders and checklists.
Explain verbally and written form the status of work orders.
Keep management aware of any concerns on floor.
Provide dependable/consistent results.
Automotive Service Supervisor Requirements:
Strong mechanical, electrical experience.
Refrigeration unit experience a plus.
CDL B, or willingness to obtain, a plus (we will assist).
State Inspection License, a plus
ASE Certifications, preferred. Our goal would be to have this individual fully certified.
Bentley Truck Services is an Equal Opportunity Employer
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Bentley Truck Services.
Automotive Service Supervisor
Service Supervisor job 13 miles from Bensalem
Automotive Service Supervisor 2nd Shift (Additional Compensation for 2nd Shift) - Lease & Rental
***HEATED SHOP FLOOR***
Bentley Truck Services, Inc. | About Us
Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we have grown to 8 locations expanding to 4 states on the east coast, offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!
We offer in-house and dealership training programs that boost technicians’ skills providing excellent potential for growth.. If you have fleet or dealership experience, please apply - we'd love to speak with you!
We work with Hino, Isuzu, Cummins and Freightliner trucks from Medium to Heavy-Duty.
Benefits
· Sick/PTO
· Paid Holidays
· Competitive Wage
· Generous 401k match.
· Medical, Dental, Vision
· Employee Referral Bonus
· Quarterly Tool Allowance
· Company Paid Life Insurance
· Supplemental Life, LTD, STD, etc.
Automotive Service Supervisor Job Summary
Opportunity to use exceptional skills and knowledge to support overall business goals while mentoring and developing other technicians. Will work closely with management team to provide insight on overall shop operations.
Automotive Service Supervisor Responsibilities
Diagnose mechanical, electrical, hydraulic issues.
Work with management team to help assign proper techs to complete tasks.
Participate and complete Manufacturing training to obtain certifications.
Help assure staff is working safely, accurately, and efficiently.
Provide input on Technicians development.
Perform repairs as needed.
Mentor technicians to provide guidance to enhance their overall development.
Update customers to status of repairs and maintenance.
Automotive Service Supervisor Knowledge, Skills, and Abilities
This candidate should have the ability to:
Work on trucks, climbing into and out of, crawling under to make repairs.
Work on emissions systems
Demonstrate decent wiring knowledge
Work safely and promote safety in the workplace.
Teach less seasoned technicians.
Stand for long periods.
Use PC to update work order status and explain maintenance and repairs.
Maintain quality work orders and checklists.
Explain verbally and written form the status of work orders.
Keep management aware of any concerns on floor.
Provide dependable/consistent results.
Automotive Service Supervisor Requirements:
Strong mechanical, electrical experience.
Refrigeration unit experience a plus.
CDL B, or willingness to obtain, a plus (we will assist).
State Inspection License, a plus
ASE Certifications, preferred. Our goal would be to have this individual fully certified.
Bentley Truck Services is an Equal Opportunity Employer
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Bentley Truck Services.
Senior Supervisor Capital Construction (Middletown, PA, US, 17057)
Service Supervisor job 5 miles from Bensalem
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Job Summary
Supervise, direct and coordinate a team of Tapping resources in the west region responsible for the safe planning & execution of UGI's capital construction and O&M projects tapping and camera Inspection needs. Works in collaboration with Engineering, Operations, Project Management and Capital Construction to successfully execute work in the field to ensure project milestones are safely achieved. Interacts with contractors and UGI resources to schedule work, provide updates as necessary, coordinate crew training initiatives and maintain equipment-tooling as required. Interfaces with other regions tapping crews to provide support as necessary to achieve company goals.
Duties and Responsibilities
* Work with West Region Engineering, Project Mgt., Capital Construction and O&M depts. to review, approve, schedule and track tapping jobs.
* Oversee the maintenance and inventory of all tapping equipment-tooling and tapping truck(s) for proper operation, track and schedule required equipment-tooling maintenance, provide input to O&M budgets for tooling requirements. Order equipment as necessary.
* Supports and works in collaboration with other areas tapping crews to assess company needs. Including training and development opportunities for tapping resources.
* Support Capx. Projects in Region 4 as assigned.
* Performs field visits of project sites to ensure compliance with all OQ, Federal, State and Local regulations, and Company policies and procedures which influence the safety of employees, customers, and the general public as well as Company assets.
* Individual is assigned responsibility for 24 hour emergency response on a rotational basis utilizing the C & M workforce for repairs and installations.
* Perform other duties as requested
Knowledge, Skills and Abilities
* Thorough understanding of gas construction practices, means & methods, tapping equipment, company work, environmental and safety practices
* Ability to read and understand project documents, contracts, engineering drawings and P&IDs
* Ability to effectively lead, plan, schedule, manage and coordinate daily work activities
* Excellent Interpersonal and written communication skills
* Ability to work in a fast-paced high pressure environment in varying weather conditions
* Ability to work independently and as a team leader including the ability to manage conflicting priorities
* Leadership - setting of and enforcement of expectations and recognition for positive behaviors.
* Ability to lead, coach and manage team members
* Understanding of the budgeting process
Education and Experience
* Minimum of a high school diploma or equivalent.
* Bachelor's degree in Engineering, Project Management or Construction Management preferred.
* Minimum of 5 years of experience in direct utility construction, operations, construction management and/or inspection of complex pipeline projects and regulator station construction.
* Prior Supervisory and Tapping experience preferred.
#LI-Onsite
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Fulfillment Center Supervisor/Manager
Service Supervisor job 8 miles from Bensalem
Apply here to be considered for our FUTURE Fulfillment Leadership Openings:
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. This review is for future hiring for these Onsite roles.
Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for.
Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
14 warehouses nationwide, totaling over 8 million square feet of space
Our software lists $10+ trillion in product value across channels
Our digital and physical operations support $8+ billion in Gross Merchandise Value
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
This position is open to applicants or individuals who are located in or around Florence, NJ.
The Role:
The Fulfillment Operations Supervisors and Managers are key leadership roles in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B.
You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve distribution center operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. Potential shifts include first, second and weekend shift.
What You'll Do:
Maintain records on working hours and meet financial projections of team
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment. Report all incidents and injuries.
Perform other duties as assigned.
Who You Are:
A leader with the ability to influence
A high level communicator both orally and written
Able to multi-task and adapt to a changing environment
A Problem Solver
Team oriented with strong interpersonal skills
What You've Done:
5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
Systems experience with WMS, OMS, Excel, and other Office applications.
High School diploma or GED.
Top candidates will also have:
You have successfully utilized data to support decisions and drive success in your responsible areas
Prior 3PL operations experience.
Prior B2B wholesale experience
Physical Work Environment:
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
Able to maintain attention and concentration for extended periods of time
Able to work overtime including extended schedules during peak seasons.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Supervisor, Financial Services
Service Supervisor job 13 miles from Bensalem
Supervisor, Financial Services - (251344) Description Supervises the financial, credit, debt management counseling, insurance verification and eligibility and education services processes. Utilizes alternative means for obtaining coverage for uninsured and underinsured patients.
Enforces and maintains updated procedures that are in compliance with all regulatory changes.
Trains staff and assures that accuracy and productivity are maintained.
Interacts with outside vendors and handles issues of a sensitive and confidential nature with patients and families.
Participates in the on call schedule for financial clearance issues.
EducationAssociates Degree (Required) Combination of relevant education and experience may be considered in lieu of degree.
Experience3 Years experience as a financial counselor or related role in a healthcare environment (Required) General Experience and knowledge of hospital billing / registration systems (Required) General Experience and knowledge of third party reimbursement and eligibility processes and regulations (Required)_ Your Tomorrow is Here!Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals.
Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc.
, and Temple Transport Team.
Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.
To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.
At Temple Health, your tomorrow is here!Equal Opportunity Employer/Veterans/DisabledAn Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Your Tomorrow is Here!Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation.
Achieving that goal means investing in our employees' success through staff and leadership development.
Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.
Primary Location: Pennsylvania-PhiladelphiaJob: FinanceSchedule: Full-time Shift: Day JobEmployee Status: Regular
Dining Services Supervisor
Service Supervisor job 25 miles from Bensalem
Ready to Inspire Others?
Come make a difference and join our team as a Dining Services Supervisor in Healthcare Dining!
This is a Full Time Position 11:30am-7:30pm with an every other weekend commitment.
About Us:
Since 1962, the Lutheran Community at Telford has been providing exceptional services for seniors in Bucks and Montgomery Counties. We offer a full continuum of care, ensuring residents enjoy the best quality of life while maintaining the highest level of independence.
Guided by God's love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.
We offer Exceptional Benefits to our Full Time Employees!
Make an Impact. Advance your Career. Give back to the Community.
Position Summary:
Assume responsibilities for meal service in the dining areas. Coordinate and supervise staff to ensure efficiency and adherence to established standards. Assume responsibility for the smooth execution of catered events. Responsible for maintaining and building customer relations with residents, families, staff and guests.
Specific Duties and Responsibilities:
Supervise and monitor the dining process. Make any necessary changes to meet customer needs and improve efficiency.
Be knowledgeable of working positions in supervised areas. Required to fill a position, if needed, for any scheduling changes.
Visit all dining service areas to assess service and customer satisfaction levels. Evaluate customer suggestions and implement changes as needed.
Work with Manager to provide orientation and training to waitstaff to ensure job competence and adherence to service standards of the dining rooms.
Adhere to the human resource policies and procedures of the facility. Treat employees with fairness and respect. Participate in performance appraisal and discipline of staff.
Communicate with staff regularly, both formally and informally; hold pre-service meetings with staff to communicate necessary information.
Serve as a role model for employees by maintaining standards for appearance and dress as well as attendance and meal breaks.
Enforce safety standards with employees. Ensure safety problems are corrected to prevent staff injuries.
Ensure sanitation standards are enforced. Work with the Manager to develop and implement routine cleaning procedures for dining room and service areas.
Develop and maintain good working relationships with all staff members.
Continuously measure resident satisfaction and quality outcomes and work to improve those outcomes.
Adhere to all facility policies and procedures.
Build and maintain excellent resident relations by greeting residents by name, listening and acting on resident requests, and ensuring a positive dining experience.
Work rotating weekend and evenings to ensure the delivery of high-quality meals and customer service to residents during meal periods.
Perform other duties as required.
Education
High School diploma
Experience
Minimum: 1 year supervisory experience in a long-term care setting.
Preferred: 1-2 year supervisory experience in a long-term care setting.
Professional Membership, Licensures, Certifications
ServSafe certified
Call Center Supervisor
Service Supervisor job 13 miles from Bensalem
Job Description
American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Member Advisor Supervisor (Call Center Supervisor). This position is responsible for managing daily tasks/activities, handling member accounts, answering member/employee questions, cross training, and direct supervision of staff, managing escalated interactions and ensuring metrics set forth are adhered to and achieved.
Responsibilities Include:
Serve as a subject matter expert as it relates to all product & service offerings of American Heritage Credit Union.
Assist members and associates via multiple channels which includes but is not limited to phone, video, chat, email, etc.
Perform quality assurance monitoring (live and/or recorded) for the Member Advisors to ensure services levels are meeting and/or exceeding member and credit union expectations.
Assist Assistant Branch Manager with supervision of Member Advisor staff, act as Team Leader for a group of ten to twelve Member Advisors.
Maintain a highly motivated, well-trained staff and evaluate job performance within designated time frames to ensure quality of work and service to members and staff. Train staff and perform coaching leveraging various techniques (i.e.: closed door, side-by-side, etc.). Sessions should be completed on a monthly basis (at a minimum) and must be accompanied by signed, corresponding meeting minutes.
Assist with the development of department goals and objectives for designated staff/area.
Assist with the development and updates of departmental procedures.
Responsible for continued development of the training program(s) as it relates to the designated staff.
Consistently monitor various member service contact points, which includes but is not limited to: Chat, Message Board, Text and Queue(s) to ensure prescribed service levels are achieved.
Attend and contribute effectively when selected to participate in Process Improvement Teams (PIT Crew)
Provide various types of information (i.e.: procedural, company policies, etc.) to team members.
Lead daily meetings with team to disseminate information, perform skill-practice and provide recognition.
Assist in the recruiting process by attending interviews and recommending candidates for employment.
Requirements Include:
At least two years of customer service or cash handling experience.
Must have at least 1-2+ years of Supervisory experience in a financial institution
Professional well-developed interpersonal skills essential for servicing credit union members and staff while projecting a positive image as representative for the credit union.
Must be flexible and available to work Call Center hours of operation:
Monday- Friday 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
EOE M/F/D/V
Supervisor, Freight Operations
Service Supervisor job 18 miles from Bensalem
What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience 2 years of supervisory experience LTL industry experience Positive attitude with the ability to multitask and motivate your team Exceptional leadership, communication, and administrative skills About the Freight Operations Supervisor job Pay, benefits and more: Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan What you'll do on a typical day: Lead and supervise all aspects of freight operations Develop and implement strategic work procedures to meet the evolving demands of the department Evaluate, manage, assign and supervise workloads and tasks Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions Ensure production goals are met by managing tonnage, payroll and other administrative functions Plan hourly employee schedules to meet daily operations goals and lower costs Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance Ensure customer freight is processed, handled, loaded and delivered timely and damage free Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies Effectively direct a team to consistently meet or exceed productivity goals Make recommendations regarding hiring, suspension and termination Develop and present action plans to improve load average and model compliance Participate in internal safety and engagement committees Train employees on safety rules and processes Monitor and maintain organization within the shift to ensure safety and productivity Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center Act as a champion of XPO values by demonstrating them and holding your team to the same high standards Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: Lift objects of various shapes, sizes and weights frequently up to 50 lbs.
and occasionally greater than 75 lbs.
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel Walk and stand for extended periods on a loading dock that is not climate controlled Work outside in inclement weather About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations.
We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here .
PandoLogic.
Category:Logistics, Keywords:Freight Supervisor, Location:Montgomery, PA-17752