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Market Service Manager - UniFirst
Unifirst 4.6
Service supervisor job in Stratford, CT
Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route ServiceSupervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route ServiceSupervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
$52k-73k yearly est. Auto-Apply 4d ago
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Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 4d ago
Real Estate Team Lead
Vylla
Service supervisor job in Bridgeport, CT
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$58k-112k yearly est. 2d ago
Authentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Dev 4.2
Service supervisor job in New Haven, CT
Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job DescriptionCenter 3 (19075), United States of America, McLean, VirginiaAuthentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers.
At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. Do you possess an innate desire to learn and work on new and exciting technology and design solutions as it relates to identity and directory services today and into the future? If so, then this opportunity might be for you. We want you to be curious and ask “what if?”
Do you have experience with:
AWS Cloud Infrastructure management
Microsoft's Active Directory
Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform
Azure Active Directory
AWS Directory Services
Microsoft AD on AWS
Google Cloud Directory
Similar LDAP or cloud vendor based platform
Capital One is looking for an experienced Authentication Services Lead Platform Engineer to help drive the enterprise directory strategy forward for the Identity and Access Management organization. As a member of the Authentication Services Platform team within Authentication Services, you will be responsible for developing, engineering, deploying and supporting comprehensive solutions. The Authentication Services Lead Platform Engineer will also be responsible for identifying opportunities for the automation of tasks, processes, or entire solutions. This role is also responsible for leading and driving initiatives as well as identifying any opportunities for improvement in the environment.
Candidates for this role should have expert level knowledge and experience with complex enterprise level Active Directory environments, other enterprise LDAP platforms, Single Sign On (SSO)/MFA, and AWS Cloud Infrastructure management. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. The individual should have experience with integrating new and emerging technologies into an enterprise environment and welcome the opportunity to work on cloud based platforms from AWS, Microsoft, and Google.
Responsibilities
Analyze, design, and support a highly complex, enterprise level Active Directory and Single Sign On services in a hybrid on-premise and cloud hosted environment.
Manage enterprise identity cloud directories including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory.
Manage enterprise cloud infrastructures in AWS, Azure, and Google cloud platforms
Translate business needs into workable technology solutions that meet the needs of internal customers.
Participate in or lead troubleshooting and incident resolution of complex, high severity incidents
Develop automated solutions using scripts, pipelines, and cloud based server-less computing platforms
Develop detailed architecture, standards, design, and implementation documentation
Analyze the current Authentication Services environment to identify both technical and operational opportunities and develop continuous improvement action plans.
Participate in disaster recovery, capacity planning, performance monitoring and maintenance to ensure high availability.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 6 years of experience with Active Directory
At least 6 years of experience with engineering, operational support, and implementation of identity and directory services
At least 6 years of experience with Windows security, delegation of permissions, and group policy management
At least 6 years of experience with AWS Cloud Infrastructure management
Preferred Qualifications
Bachelor's Degree
7+ years of experience supporting Public Key Infrastructure (PKI) and Active Directory Certificate Services
7+ years of experience supporting Active Directory in a cloud hosted environment with AWS, Microsoft Azure, or Google Cloud Platform
7+ years of experience with cloud-based directories Microsoft Azure, AWS Microsoft AD, and Google Cloud Domain Directory
7+ years of experience developing complex scripts in PowerShell, VBScript, YAML, Python or other languages to develop automated solutions
7+ years of experience with Microsoft Identity Manager in an enterprise environment
7+ years of experience developing Infrastructure as Code in cloud hosted environments using Terraform, CloudFormation, or Azure Resource Manager
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $160,200 - $182,800 for Lead Platform EngineerSan Francisco, California (Hybrid On-Site): $169,700 - $193,700 for Lead Platform Engineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
$169.7k-193.7k yearly 60d+ ago
Guest Service Supervisor
Global Partners LP 4.2
Service supervisor job in Stamford, CT
Our Guest ServiceSupervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Supervise employees making sure they are performing all the job duties implemented by management.
Coaching employees by giving them constructive feedback to help perform certain tasks.
Greet guests and provide an enjoyable shopping experience for everyone.
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
Ensure the 24/7 execution of all guest service programs and processes.
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
Always replenishes products to ensure in-stock conditions.
Address inquiries and complaints from guests.
Check in external and internal vendors per established guidelines.
Additional Job Description:
Must be available to work flexible hours that may include day, nights, weekends and or holidays.
Must be efficient and organized.
Must be at least 18 years of age to be considered for position.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
Work in intermittent temperatures (i.e., cooler, outside, etc.,).
Must have reliable transportation.
High School Diploma High school diploma or equivalent
Pay Range:
$21.11 - $24.55
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$21.1-24.6 hourly Auto-Apply 28d ago
Customer Service Manager
Gamer's Choice
Service supervisor job in Islandia, NY
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with Gamer's Choice's standards.
Key Responsibilities:
Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
Respond promptly and professionally to customer inquiries via email, social media, and other platforms.
Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution.
Manage and track incoming customer requests using the company's CRM system.
Provide accurate information regarding products, services, policies, and order status.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Monitor social media channels for customer feedback, questions, and complaints.
Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads.
Escalate sensitive issues to the appropriate team members/leadership team.
Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues.
Document common issues and customer feedback to help inform process improvements and product enhancements.
Qualifications:
2 - 4 years of management experience in a Customer Service environment
5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
Experience using CRM or ticketing systems.
Comfortable navigating multiple digital tools and multitasking between channels.
Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
Strong problem-solving skills and attention to detail.
Experience managing customer communications on social media is a plus.
Benefits:
Health, dental, and vision insurance
Paid time off
401k
Employee Discounts
Gym Membership Reimbursements
Salary Range: $25.00 - $40.00 DOE
EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.
$25-40 hourly 13d ago
Customer Service Supervisor
Sonic Healthcare USA 4.4
Service supervisor job in Hicksville, NY
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
LOCATION: 250 Miller Place, Hicksville, NY 11801
HOURS: 8:30am-5pm (flexibility required); Monday to Friday
FULL TIME: Benefits Eligible
In this role you will:
Oversee workflow for the department.
Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members.
Motivate and utilizes staff effectively through fostering a positive, supportive work environment.
Support departmental staff in the performance of their duties.
Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s.
Provide support to the joint venture and attend joint venture related meetings as advised.
Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution.
Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found
Approve time off and overtime
Documents and records employee productivity
Documents performance issues and address them accordingly as well as complete annual performance assessments.
Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients.
Participate in the interview and selection process of candidates.
Oversee training of new employees and retraining for existing employees.
Continuously communicates with patients and doctors' offices, and internal departments.
All you need is:
2 year Associated Degree or equivalent.
Minimum 5 years working in a customer service driven environment.
Minimum 1 year Supervisory experience, preferred.
Excellent customer service skills including excellent oral and written communication.
Ability to handle a heavy call volume
Excellent interpersonal skills with management, team members, patients, clients and partners.
Ability to make immediate decisions and sound judgment calls.
Proficient skills in keyboard and operating computer system.
Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism.
Proper judgment when exposed to confidential information.
Creative problem solving skills.
Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply.
Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.
We'll give you:
Appreciation for your work
A feeling of satisfaction that you've helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging - we're a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40
Work Shift:
1st Shift (United States of America)
Job Category:
Laboratory Operations
Company:
Sunrise Medical Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$65k-80k yearly Auto-Apply 60d+ ago
Customer Service Manager
Polarson
Service supervisor job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
$57k-104k yearly est. 60d+ ago
Field Service Supervisor
Star Group 4.2
Service supervisor job in Farmingdale, NY
Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field ServiceSupervisor.
Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!
Responsibilities:
As a Field ServiceSupervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.
Specific duties include:
Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
Resolves excessive consumption problems
Stays abreast of industry technological developments and conveys this knowledge to team members
Attends District safety meetings; interfaces effectively with other internal departments
Promotes and supports the brand
Requirements:
As a Field ServiceSupervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
High School Diploma or Equivalent
3+ years related supervisory experience
HVAC industry experience preferred; and/or related industry experience a plus
Exceptional leadership skills a must
Valid driver's license and clean driving record
Benefits
As a Field ServiceSupervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
Medical coverage
Dental coverage
Retirement Savings
Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
$37k-54k yearly est. 1d ago
Customer Service Supervisor
Geico Commack
Service supervisor job in Commack, NY
Job Description
Join GEICO Commack, a dynamic and innovative team situated in the heart of Commack, New York. We are on the lookout for a Customer ServiceSupervisor who thrives in a vibrant environment and enjoys leading a team to new heights. As part of GEICO Commack, you will have the opportunity to work closely with a talented group of individuals dedicated to delivering exceptional service. In this on-site role, you will play a crucial role in ensuring that our customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective service strategies, and exceeding customer expectations. If you're passionate about customer service and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Commack is the place for you. We invite you to become a driving force in our team-oriented culture.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Profit Sharing
Comfortable Work Environment
Team Outings
Monthly Bonus Program
Responsibilities
Leadership: Oversee the daily operations of the customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently.
Performance Monitoring: Track and evaluate team performance against service metrics, providing feedback and coaching where necessary to enhance customer satisfaction.
Training and Development: Facilitate the onboarding and ongoing training of customer service representatives, fostering a supportive and knowledge-sharing environment.
Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions.
Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care.
Continuous Improvement: Identify opportunities for process improvements within the customer service department to enhance productivity and service quality.
Reporting: Prepare regular reports on customer service activities, trends, and team performance for senior management review.
Requirements
Experience: Proven experience in an insurance customer service role, with at least 2 years in a supervisory or managerial capacity. GEICO Supervisory experience preferred. Bilingual (English/Spanish) preferred.
Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team.
Communication: Excellent written and verbal communication skills.
Problem-Solving: Demonstrated ability to solve problems efficiently and effectively.
Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities.
Analytical Skills: Ability to analyze data and identify trends for improvement.
Education: A bachelor's degree in Business, Management, or a related field is preferred.
Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients.
Flexibility: Willing to work in a dynamic, fast-paced environment.
$38k-59k yearly est. 31d ago
Field Service Supervisor
Hifyve
Service supervisor job in Freeport, NY
Job Description
HVAC Field ServiceSupervisor
Salary: $130,000 - $160,000
We are seeking a highly skilled HVAC Field ServiceSupervisor to support and lead a team of 15 commercial HVAC technicians. This role is heavily field-based-
not an office position
-and requires a hands-on leader who can coach technicians, resolve issues in real time, and run service calls independently when needed.
Responsibilities
Provide daily field supervision, support, and mentorship to a team of 15 commercial HVAC service technicians.
Assist technicians in diagnosing, troubleshooting, and resolving issues over the phone and on-site.
Perform service calls independently when necessary, ensuring high-quality workmanship and customer satisfaction.
Conduct field visits to assess job progress, verify work quality, and provide technical guidance.
Coordinate daily workload, prioritize emergency calls, and support technicians in meeting schedule demands.
Ensure compliance with safety standards, company procedures, and industry best practices.
Support training, onboarding, and skill development across the service team.
Communicate effectively with customers, management, and team members regarding job status and service needs.
Qualifications
2+ years of supervisory experience in HVAC or 8+ years as a Lead HVAC Technician.
Strong commercial HVAC troubleshooting and technical diagnostic skills.
Ability to coach and guide technicians both remotely and in the field.
EPA Universal Certification required; additional licenses a plus.
Excellent communication, leadership, and customer-service skills.
Valid driver's license and ability to work in a fast-paced, field-focused role.
Strong organizational skills with the ability to manage multiple priorities daily.
$42k-70k yearly est. 4d ago
Operations Supervisor
Veolia 4.3
Service supervisor job in Wantagh, NY
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
In coordination with Plant Manager the incumbent will be responsible for providing the day to day oversight of department staff, shift operations, troubleshoot equipment problems and generate work orders as needed, as well as providing operational, commercial and personnel leadership to the plant shift operating teams to maintain efficient and cost effective facility operations while maintaining compliance with all Corporate and Regulatory environmental, health and safety rules and requirements.
Primary Duties/Responsibilities:
Supervises a staff of Plant Operators - trainees, 1A licensed Operators, 2A licensed Operators and 3A licensed Operators and directs their daily duties in accordance with the requirements of the Plant.
Work with other plant departments, Engineering, and contractors to coordinate projects.
Lead and guide shift crews to monitor all facets of plant operations and incoming data.
Ability to stand watch on an assigned Operation station in the event of emergency or staffing issues.
Reviews all operations station worksheets for anomalies and errors.
Checks worksheets prior to entering data or turning over for data entry into Hach Wims.
Assists operations staff with troubleshooting operational issues.
Performs visual observations of the various process areas over the course of the shift to ensure all compliance and safety measures are being met.
Ability to process laboratory data to make process control change suggestions.
Ability to calculate MCRT, SVI, Detention Time, Hydraulic Loading and other related process control measures.
Maintains a log book for plant operations during assigned shift
Manage, evaluate, schedule, and develop the O&M staff and always ensure adequate staffing.
Coordinate alternate staff in the event of absences following the Overtime equalization policy.
Provides leadership and directing in response to alarms and abnormal conditions and lead emergency response actions.
Independently evaluates and/or supervises the evaluation of the operation, maintenance and performance of wastewater treatment facilities, processes, systems, and equipment.
Reviews, and supervises implementation of system improvements including analyzing and optimizing existing system designs and operating parameters, supervising performance testing and troubleshooting and resolving complex operational, equipment and instrumentation problems.
Reviews designs and constructed facilities and makes and approves recommendations for operational improvements.
Oversees construction management personnel in implementing changes required during facilities upgrades and startup, supervises the work of operational services, treatment plant construction personnel in startup and initial operation of new or upgraded wastewater treatment facilities, processes, systems, and equipment.
Participate in the development and compliance of operating policies ensuring compliance to all environmental and safety rules.
Complete reports which document plant status, equipment, operating data, and operational events.
Collect data on unplanned outages and make recommendations to minimize the probability of similar events.
Serves as the real-time shift interface with the Commercial Group with respect to plant operations, outages, fuel, generations schedules.
Perform Issuer and Verifier functions utilizing the approved Lock Out/Tag Out systems to help ensure that safe systems are always in place.
Manage Department contract deliverables and scheduling.
Responsible for ordering of materials and supplies.
Ensures all equipment and processes are well maintained and functioning properly.
Ensure that workstations and Treatment plant facilities are clean and safe in accordance with all regulatory requirements.
Maintain proper operational documents and records.
Assure work is performed in a safe and professional manner by following all corporate and regulatory policies, procedures, and emergency response procedures.
Operates equipment and processes manually and through instrument control panels.
Work an assigned shift which may include weekends and holidays, Respond to emergencies, work additional hours to complete required tasks as/and when needed.
Operate company and client owned vehicles.
Carries out other duties as assigned.
Work Environment:
Work is performed both inside and outside with exposure to all kinds of weather conditions.
Incumbents may be occasionally exposed to some noise, sewage, silica, dust, fumes, smoke, gasses, greases, oils, electrical energy, solvents, and vibrations.
Incumbents may work on slippery/uneven surfaces, around machinery with moving parts, moving objects/vehicles, and ladder/scaffolding, below ground and may be exposed to water and other liquid materials.
Qualifications
Education/Experience/Background:
High School diploma or GED is required.
Bachelor's degree (or equivalent experience) in Environmental Science, Engineering, Biology/Laboratory, or related fields preferred.
5+ years of experience working in a plant operations position.
Experience with maintenance systems, project contract administration in the water/wastewater utilities industry is preferred.
Knowledge/Skills/Abilities:
Strong process control knowledge is a must.
Excellent reading, math, writing, scientific, and verbal communication skills.
Excellent organizational, scheduling, and prioritizing skills and abilities.
Ability to read and interpret data from maps, engineering drawings, blueprints, gauges and graphs.
Ability to understand/execute written and oral instructions, read/understand complex technical instructions.
Ability to read, interpret, and record data from meters, gauges, scales, panels, and computer consoles.
Ability to interpret service manuals and drawings and write SOPs.
Excellent troubleshooting/problem solving skills, provides input for corrective actions and implements corrective actions as needed.
Proficient in Windows, MS Office Suite, Google Workspace, OPS, EAM & CMMS, and other computer-based systems.
Working knowledge of computerized PLC/SCADA systems, DCS control systems, computerized operating data acquisition and historical trending systems.
Working knowledge and skills of equipment specific to departmental needs and requirements.
Knowledge of and ability to perform standard laboratory sampling, testing, and documenting and maintaining all related records and reports.
Knowledge of normal and abnormal process and equipment conditions and capable of taking appropriate, safe actions.
Ability to operated complex controls, processes, and equipment.
Knowledge of wastewater treatment plant equipment and processes.
Knowledge of wastewater treatment plant regulations, requirements & reporting.
Knowledge of proper Environmental, Health and Safety policies, procedures, and requirements.
Must be capable of being assigned in responsible charge of the facility with the ability to react to unplanned events.
Must have the ability to maintain effective working relations w/management, supervisors and staff.
Must have the ability to make decisions with no supervision.
Proven ability to successfully manage time and prioritize work.
Must be able to communicate well w/individuals at all skill, knowledge and experience levels.
Must be able to lead by example, lead, train and mentor all staff and team support personnel.
Must have the ability to lead department/team effectively in all situations under any conditions.
Must be able to work closely with local contractors and vendors.
Must be able to work as a team in a teamwork-oriented environment.
Must be safety conscious and able to work independently with no supervision.
Required Certification/Licenses/Training:
Must possess and maintain a NYS 3A wastewater certification - ability to be delegated as Operator in charge.
Valid NYS Driver's license and the ability to meet risk management guidelines.
Physical Requirements:
No physical restrictions that would prevent them from performing physical labor.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; sit; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl or smell.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this include close vision and distance vision.
Additional Information
Pay Range: $90000 to $95000 per year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
$90k-95k yearly 59d ago
Culinary Services Director
InspĪR Modern Senior Living
Service supervisor job in Orange, CT
Job Title: Culinary Services Director Employment Type: Full-Time Salary Range: Competitive Department: Dining Services
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Summery: This position has overall responsibility for the daily operations of the culinary services department. Performs duties in compliance with established company policies and procedures and operates in a professional manner. Ensures the residents are provided a high quality dining experience. Ensures the department follows all policies and procedures, is adequately staffed and the highest quality standards are met. May be called upon to perform other duties as required. All responsibilities will be conducted in a manner that is consistent with the Maplewood Senior Living philosophy.
Essential Functions:
Is responsible for the overall financial and operational responsibility for dining room service and culinary operations
Creates and plans weekly menus within the community
Ensures compliance with federal, state, and local sanitation regulations.
Maintains cleanliness of all work areas
Conducts routine safety inspections of dining room, food storage areas, chemical storage areas, and food receiving area. Communicates “action items” to Environmental Services Director and Executive Director
Demonstrates attention to detail with regard to food quality, presentation, and dining room environmental standards.
Develops and maintains quality, objective, and standards
Meets with dining staff bi-monthly and reports minutes and action items to the Executive Director
Develops and maintains a good working relationship with administration and inter-department personnel, as well as other communities to assure that the services offered can be properly maintained to meet the needs of the residents.
Prepares all monthly food service reports
Maintains food and supply expenses to budget or forecast
Places orders for food and supplies through authorized vendors
Completes physical food inventories
Plans, develops, organizes, implements, evaluates, and directs the operations in food and beverage services
Makes written and oral reports/recommendations to the Executive Director concerning the operations of the food service departments in the communities.
Maintains daily log of freezer, refrigeration, hot and cold food holding temperatures
Assures that the communities maintain a clean and safe manner assuring that food service safety and sanitation are maintained to perform services
Supports the community and regional cluster sales efforts with marketing events, programs, etc. Provides support during sales/site visits
Required to work weekends and holidays as assigned
May be required to work on shifts other than the one for which hired
May be required to work extended hours up to 16 hours per day
Other duties as deemed necessary and appropriate
Management Responsibilities
Manages the departmental staffing and labor costs, including overtime
Recruits and evaluates all culinary services staff
Assures dining associates are performing job specific responsibilities • Responsible for overseeing culinary services calendar
Education/Experience/Licensure/Certification
Degree in Culinary Arts preferred
3 to 5 years previous experience in food production/management
Must have a Serve Safe certification or become certified within 90 days of hire date
Must have basic knowledge of food preparation procedures, proper dining room service etiquette as well as related Health Department regulations and guidelines pertaining to food service operations.
Why You'll Love working for Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Growth Opportunities: We promote and foster career development and continuous learning.
Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Role OverviewSodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Bridgeport Hospital, located in Bridgeport, CT. The Operations Manger will oversee approximately 40 housekeepers on the first shift (hours are approximately 6:30/7AM - 4/4:30PM) primarily M-F, requiring some flexibility to work other shifts and weekends/holidays as needed.
Bridgeport Hospital, a member of Yale New Haven Health, is a private, not-for-profit acute care hospital located in Connecticut's most populous city.
With 501 licensed beds across two campuses, plus 42 beds licensed to Yale New Haven Children's Hospital, we are the most comprehensive healthcare provider in Fairfield County.
Our Environmental Services (EVS) Department plays a vital role in maintaining a safe, clean, and healing environment for our patients, staff, and visitors.
The team is responsible for infection prevention through rigorous cleaning protocols, waste management, and ensuring compliance with hospital and regulatory standards.
EVS staff work collaboratively with clinical and non-clinical teams to support patient care and operational excellence.
Bridgeport Hospital serves over 570,000 outpatient encounters annually and discharges more than 29,000 patients each year.
The EVS team is integral to sustaining these high standards of care and service.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services.
Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department work with the Environment of Care Committee and Infection Prevention Directoreffectively manages the Unit Operating Systemsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringhave experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping systemhave experience driving customer service and/or guest satisfaction results in a healthcare environment is preferredpossess strong leadership skills and can work independently to drive program compliance and reach project target dates of completioncan analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change managementhave experience effectively managing projects within agreed upon timelinesare results and safety driven Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
$52k-101k yearly est. 33d ago
Residential Assistant Supervisor - Mental Health
Options for Community Living, Inc. 4.0
Service supervisor job in Oakdale, NY
Job Description
Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for an Assistant Supervisor to join our team! An ideal candidate should meet the following requirements:
High School Diploma or the equivalent, Bachelor's degree preferred.
At least 1 year of experience working in a setting with people with mental illness.
QMHS Standard preferred.
Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.
This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers!
Our Benefits include:
Medical, Dental and Vision Insurance
Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
403(b) retirement plan with an employer match
Employee Assistance Program
Tuition Assistance
Wellness Initiatives
Paid Training & On-the-Job Training
Promotional Opportunities
Mileage reimbursement
Life Insurance
Flexible Spending Account
Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.)
The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).
Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week)
Location: In person; Oakdale, NY or Huntington Station, NY
Pay Type: Non-exempt
Responsibilities:
The Assistant Supervisor assists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The Assistant Supervisor is responsible for providing supervision of some staff at the Community Residence. The Assistant Supervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The Assistant Supervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below.
Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained.
Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching.
Provide documented supervision to assigned staff at least monthly.
Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention.
Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites.
Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount.
Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits.
Ensure vehicle maintenance is up to date. Schedule service as needed.
Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention.
Plan weekend activities and assist with agency-wide events for residents.
Provide transportation to residents as needed.
Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed.
In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis.
Oversee meal planning for the site and plan for shopping, staying within budget.
Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits.
Conduct weekly house meetings at the community residence.
Assist residents with maintaining their benefits.
Maintain client account records and ensure they are up to date.
Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month.
Salary Range$41,860-$54,600 USD
Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.
$41.9k-54.6k yearly 8d ago
Call Center Supervisor
408&&Polarsonalm
Service supervisor job in Hauppauge, NY
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
$35k-58k yearly est. 60d+ ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Service supervisor job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customer service or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$33k-52k yearly est. 29d ago
Regional Supervisor
Hissho Group
Service supervisor job in New Haven, CT
Full-time Description
As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager.
Responsibilities:
Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives•
Achieves sales, profit, quality and customer service goals
Monitors customer service, product quality, sanitation/HACCP protocols and product compliance
Work with the Store Teams to control cost and maintain consistency
Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources
Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products
Recruit and Supervise Company Chefs and Franchisees
Visits units regularly to inspect unit operations
Interfaces with existing clients to maintain satisfaction and retention
Resolves client and customer satisfaction related issues
Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.
Requirements
Bachelor's degree or related experience.
Sushi experience highly preferred.
Proficiency in Microsoft Office.
Strong organizational, problem-solving, and analytical skills.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Candidate may reside in White Plains, Yonkers, New Haven, Stamford, Darien, or surrounding areas-position supports coverage across the Northeastern region.
Ability and flexibility to travel as required.
Proven ability to mentor and develop successful team members.
$47k-77k yearly est. 60d+ ago
Office Supervisor
Artech Information System 4.8
Service supervisor job in Brookville, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Office Supervisor
Location: Brookville NY 11545
Duration: 7 Months (Chance of Extension)
Job Description:
· Responsible for general office function.
· Supervises completion of basic accounting reports, which may include payroll, A/P, A/R, sales reporting, inventory and operating statements.
· Reports to Business Manager.
Additional Information
For more information, please contact
Pankhuri Raizada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown NJ, 07960
************
pankhuri.raizada@artechinfo
$53k-72k yearly est. 60d+ ago
Director of OCD Services
Silver Hill Hospital 4.2
Service supervisor job in New Canaan, CT
The Director of OCD Services will provide clinical leadership, oversight, and direct care within Silver Hill Hospital's OCD Services Program across all levels of care. This position will be responsible for designing, planning, implementing and leading a new residential program for OCD. In addition, the Director will be responsible for recruiting and supervising clinical staff specializing in OCD treatment, ensuring high-quality delivery of Exposure and Response Prevention (ERP) and other evidence-based interventions, and advancing program initiatives related to OCD and related disorders. The Director of OCD Services will also provide individual and group treatment, psychological assessment, and consultation as part of an interdisciplinary team to ensure patient-centered, evidence-based care throughout the Hospital. This position will report to the Director of Psychology.
Duties/Responsibilities:
Designs, plans, implements and leads a new residential program for OCD.
Provides accountability and oversight of OCD Services across all hospital levels of care.
Recruits, supervises, and evaluates clinical staff specializing in OCD and related disorders.
Supervises, coaches, and evaluates direct reports, fostering ongoing professional development and providing performance appraisals.
Oversees delivery, training, and fidelity monitoring of ERP and other evidence-based interventions.
Develops, implements, and monitors standardized clinical pathways, protocols, documentation practices, and quality standards specific to OCD treatment.
Oversees measurement-based care strategies, data tracking, and outcomes reporting for the OCD program.
Collaborates with program leadership on evaluation, planning, and enhancement of specialty OCD initiatives.
Serves as an ambassador for the OCD program, including communicating program offerings to internal stakeholders, external referrers, and the business development team.
Provides intensive, individual psychotherapy for adults. Facilitates group psychoeducation and group therapies, with consideration of the role of dyadic and group work in the context of a house-based treatment milieu and overarching therapeutic community context.
Conducts psychological assessments for assigned Residential patients, primarily, and other patients at Silver Hill Hospital, as availability allows.
Attends and participates in inter-disciplinary treatment team meeting, and other clinical rounds, to review clinical progress, testing results, determine further needs for assessment and specialized interventions, and assist team in developing case formulations.
Attends administrative meetings and team huddles to ensure assessments of patients includes appropriate safety monitoring and follow-up of intervention questions, as well as appropriate care
Monitors needs for clinical services and identifies opportunities for new services, including strengthening relationships with external referrers and coordinating care around referred patients.
Works collaboratively with other departments and disciplines, to develop strategies and processes to ensure that high quality clinical care is consistently provided in accordance with quality standards of care, and that services are appropriately documented. Coordinates training of psychology interns and/or psychology fellows on documentation.
Collaborates with Patient Experience Department on clinical initiatives identified through patient and family feedback.
Effectively communicates changes in clinical care, safety status, or risk level with internal or external stakeholders.
Fosters cohesive teams and create an inclusive team environment where all voices are welcomed.
Provides care appropriate to the to the ages of the patients served.
Ensures all policies and procedures for psychology services reflect best practices.
Performs other duties and responsibilities as assigned.
Required Skills/Abilities:
Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
Experience with electronic medical records.
Basic computer skills (Microsoft Office applications)
Ability to conceptualize patients from multiple perspectives.
Education and Experience:
PhD or PsyD in Counseling or Clinical Psychology.
Licensed in the state of Connecticut.
CPR BLS & CPI certification, after hire and before assignment to direct patient care.
7 to 10 years' experience providing high quality psychological interventions with complex patients.
Postdoctoral supervision experience and/or postdoctoral training in psychological treatment and assessment.
Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.
How much does a service supervisor earn in Brookhaven, NY?
The average service supervisor in Brookhaven, NY earns between $45,000 and $121,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Brookhaven, NY
$74,000
What are the biggest employers of Service Supervisors in Brookhaven, NY?
The biggest employers of Service Supervisors in Brookhaven, NY are: