Operations Supervisor
Service supervisor job in Youngstown, OH
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Salary ranges from:
$60,000 - $75,000 + up to 10% in bonuses
Shift time:
Monday - Friday: 3:00am - 1:00pm
Ideal Candidate Requirements:
Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
Strong leadership qualities
Desire to surround customer with excellence in service
High aptitude for technology
The ability to multi-task while being detail oriented
Excellent written and verbal communication skills
An Associates or Bachelor's Degree, preferred but not required
Duties include, but are not limited to:
Relaying critical information between drivers and our vendors/Terminal Managers
Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule.
This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
Review and revise driver routes to increase efficiencies while monitoring a changing workload
Being aware of freight that is in transit
Assist and report issues that drivers face when they're on the road (i.e. flat tire)
Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded
Maintain a safe work environment compliant with state and federal DOT/OSHA standards
Provide / support a culture of excellence in quality of product to internal and external customers
Director of Surgical Services
Service supervisor job in Hookstown, PA
$15,000 SIGN-ON BONUS!!!
As a member of Prime Healthcare, East Liverpool City Hospital is proud to be part of a system recognized as one of America's Greatest Workplaces for 2024 by Newsweek and Plant-A Insights Group! This prestigious honor is based on over 1.5 million comprehensive company reviews from more than 250,000 employees, highlighting our commitment to creating a positive and supportive work environment. Thank you to all our amazing employees for making this possible!
Now hiring a Director of Surgical Services!
East Liverpool City Hospital is an award-winning community hospital proudly serving residents of the tristate region since 1905. With 152 licensed beds and more than 500 employees, the hospital averages 31,000 Emergency Department visits annually. East Liverpool's medical staff is comprised of more than 160 physicians with an additional 21 resident physicians completing their training in Family Medicine and Internal Medicine. The hospital provides 24/7 emergency services, general surgery, medical stabilization for substance abuse, behavioral health for adults over the age of 55, and remains the ONLY cardiac rehabilitation program in Columbiana County. For more information, visit *************
Responsibilities:
Director of Surgical Services is responsible for direction of patient care in the operative environment. The Director manages the staff members in the Ambulatory Surgery, Surgery and PACU Departments. Consults with staff, physicians and Nurse Executive on nursing issues and interpretation of hospital policies to ensure patient needs are met. Maintains performance improvement activities within the department and participates in PI activities/ formulates budget for the department.
Qualifications:
Current and valid state license as a Registered Nurse.
Current BLS (AHA) certificate upon hire and maintain current.
Current Advanced Cardiac Life Support (ACLS)-(AHA) certificate upon hire and maintain current.
A minimum of two years supervisory/management experience necessary.
At least two (2) years of experience in Surgical Nursing.
Current Certified Nurse OR (CNOR) (AORN) certificate(s) upon hire, preferred.
Bachelor's of Science in Nursing (BSN) required for all new hires after 1/11/2021.
FACILITY SPECIFIC:
Current PALS (AHA) Certificate upon hire and maintain current.
#LI-WM1
#appcast
Employment Status: Full Time Shift: Days Equal Employment Opportunity:
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************
Field Services Project Manager
Service supervisor job in Grafton, OH
Title: Field Services Project Manager
Schedule: M-F
Duration: Permanent
Must Have:
Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered.
Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus.
Ability to provide technical proposals and price estimates for projects.
Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required.
Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.)
Must possess the ability to work independently and in a team oriented, collaborative environment.
Must be able to conform to shifting priorities, demands and timelines.
Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives.
Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month)
Day to day:
Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES.
Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work.
Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required.
Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers.
Manages and coordinates field service activities between the customer and the Ross companies.
Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects.
Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner.
Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines.
Provides project proposals and estimates to the customer and/or RES for Field Service Projects.
Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities.
Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc.
Controls business expenses and maximizes project profitability.
Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs).
Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures.
Enters confined spaces as required and in accordance with safety policies and procedures.
Works indoors and outdoors.
Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
PT Deli Service Leader
Service supervisor job in Brunswick, OH
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PT Deli Service Leader
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Customer Service Supervisor
Service supervisor job in Brecksville, OH
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
Transaction Services Manager
Service supervisor job in Akron, OH
Our clients chose our team of TAS professionals to provide proactive advice from planning to close, helping them stay the course through the transaction process and maximizing the value of the transaction for them. As a Senior Analyst or Manager in our Transaction Advisory Services division, you will be a pivotal member of the team managing and executing financial diligence project work. From analyzing financial data and identifying key trends behind the performance of a business to discussing business performance and forecast assumptions with senior management, you'll be integral in making sense of our client's business profit drivers and trends.
Responsibilities and Duties
Your Responsibilities include, but are not limited to:
Analyze financial and operational results of businesses to be acquired or sold through reviewing accounting records and conducting interviews with management.
Gathering and managing data pertinent to the engagement, analyzing and inputting the data into financial models, and communicating the status of data with other members of the department.
Analyzing target company data in support of financial due diligence engagements while developing a thorough understanding of business processes, key risk areas, and strengths and weakness of the target company.
Creating reports that set out our findings and recommendations around the key financial and business issues in a transaction.
Identifying negotiation factors for purchase price and deal structuring.
Constantly researching economic and industry trends and technologies, as well as seasonality and cyclicality on cash flow requirements to provide knowledge and insight to clients.
Working with financial models for discounted cash flow, capitalized cash flow, market transaction/multiple, intangible asset valuation, etc.
Performing ad hoc projects as needed.
Qualifications and Skills
Advanced understanding of economics, financial theory and principals of accounting.
Capable of working in a demanding, deadline-driven environment independently and within a team dynamic while effectively managing unexpected issues and/or questions in a professional manner
Exhibits executive presence, intellectual curiosity and analytical thinking
Capable of initiating and maintaining solid relationships with all levels of client personnel, as well as utilizing network and industry relationships to identify business development opportunities
Strong attention to detail, organization, accuracy and reliability.
Strong communication skills; we may be accountants, but we are also consultants
The ability to work independently, multi-task and proactively communicate.
Possess high standards of work output, deliver on commitments and take initiative.
Highly proficient in Microsoft Excel and other Microsoft Office products) and focus on using technology to improve processes.
Entrepreneurial approach with a technical curiosity.
Education and Experience Required
2+ years of previous public accounting, corporate finance, M&A, or other relevant business experience for Senior Analyst; 5+ years required for Manager.
CPA or CFA preferred; Other accounting related credentials are also welcome (i.e., ABV, CVA, CFF, CFE, CM&AA)
At least 1 year of previous Transaction Advisory Services experience required for Senior Analyst; 3+ years required for Manager.
Bachelor's degree in accounting or finance.
#ZR
Operations Supervisor
Service supervisor job in Kent, OH
* Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
* Paid holidays (8); paid vacation and personal days
* 401(k) plan, Company Match
Responsibilities
As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers' freight in an error-free manner.
* Compile production and service records and measure conformance to standards
* Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations
* Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements
* Set up appointment freight deliveries
* Perform and or assists with billing, rating, manifesting and analysis of freight weight and size
* Maintain excellent communication with external and internal customers
* Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation
* In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel
* Ensure that Service Center premises are protected and maintained
* Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies
* Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations
* Assist with the facilitation of information meetings with Service Center team members
* Effectively handle special assignments as directed
Qualifications
* Knowledge of the LTL/ Transportation Industry
* Has managed Drivers and Dockworkers
* Knowledge of the surrounding geographical area to the Service Center
* Legally eligible to work in the United States
* Must be at least 18 years of age
* Fluent in English
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Professional, positive and people-centered work environment
* Modern facilities
* Clean, late model equipment
* Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
* Paid holidays (8); paid vacation and personal days
* 401(k) plan, Company Match
Auto-ApplyInside Sales Manager/Customer Service Manager
Service supervisor job in Alliance, OH
Job Details ALLIANCE - Alliance, OH DayDescription
PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.
We at PTC value our employees' health and wellness. We offer the following:
FREE Healthcare
HSA option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Cancer & Critical accident coverage
401K plan with company match
Referral Bonus
Annual college scholarship available for children & grandchildren of PTC employees
Tuition
Reimbursement eligibility
Function:
Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representa tives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability.
Essential Duties and Responsibilities:
Has delegated management responsibility for the inside sales organization functions and personnel as described herein.
Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals.
Reviews orders for accuracy. Coordinates and directs necessary corrective actions.
Coordinates customer visits and mill tours.
On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions.
Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel.
Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency.
Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent.
Prepares activities reports and statistical data as required.
Performs other duties as assigned.
The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.
Education and/or Experience: Bachelor's degree (B. A.) from four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Number of Employees Reporting Directly: 6 to 15
Positions Reporting Directly: Customer Service Reps
Supervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers.
Qualifications
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfac torily. The requirements listed below are representa tive of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: Must possess a valid driver's license for business travel, such as, customer visits, to attend required meetings, seminars, etc.
Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e‑mail, established programs, etc.
Support Services Team Lead
Service supervisor job in Massillon, OH
Salary:
:TheTeam leadsrole is toguide a teamof support services staffto achieve specific goals andobjectives.This includes organizing work, delegating tasks, motivating team members, andfacilitatingcommunication.They also play a role in problem-solving, performance management, and fostering a positive team environment.In addition, theyassistwiththe surveillanceand upkeepof our premises and protection of our residents,staffand visitors. The Lead will beaccountable for oversight of housekeeping, maintenance,securityand food services.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Knowledge of rules and guidelines of the recovery center de-escalation techniques.
Lead thesupportstaff and promote a team environment.
Implement processesand procedures specific to the respective departments.
Monitor staff schedules and make changes when necessary to ensurecoverage.Isresponsible formaking sure there is necessarycoverage across all supportservices.
Oversee the storage building,maintainingthe integrity of the residents belongings.
Secure,monitorand transport methadone patientsandcoordinatesthe schedule.
Oversee methadone staff to promote safety and security.
Make daily reports ondepartmental areas.
Complete incident reports and takeaccuratenotes of unusual occurrences.
Monitor premises regularly tomaintainfacility upkeep.
Establish presence andperformroutine rounds inside and outside ofbuilding.
Is the lead on scheduling weekly patient room checks and monitoringsafety.
Responsible for all packages/mailin and out of the building as well as distribution to their respective department/patient.
Conducts regular supply rounds to ensureappropriate parlevels and inventory management.
Help transport patientsor retrieve facility goodsin OVP Health vehicles when needed.
Monitor and authorizeentranceof vehicles or people in and around the property.
Assistwithensuringall people on the property areappropriateand safe.
Assistswith catering orders as needed.
Check surveillance cameras periodically toidentifydisruptions or unlawful acts.
Respond to alarms by investigating and assessing the situation.
Monitor facility compliance byensuringcompletion ofmonthly inspections.
Submit reports of daily surveillance activity and important occurrences.
Responsibility for monthly check of fire extinguishers, fire doors, outside lighting, safetydrillsandaccompanyingpaperwork.
Monitors facility cleanliness as well as ensuring kitchencompliance tostandards.
Assists the Manager with job performance evaluations and coaching ofthe team.
Is responsible for oversight of the Supportdepartments in the absence of themanager.
Other duties as assigned.
QUALIFICATIONS:
High School Diploma or GEDrequired
First Aid/BLS and de-escalationrequired
Experiencein leadership is preferred.
REQUIRED SKILLS OR ABILITIES:
Required Skills for this position include but are not limited to:
Abilityto lead a team to a common goal
Excellent communication skills.
Attention to detail.
Ability to thrive during stressful situations.
Superior organizational skills.
Ability to diagnose and prioritize changing situations
Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description.
SUPERVISORY RESPONSIBILITY:
Responsible for oversight of thesupportdepartmentsin collaboration with the manager.
EEO STATEMENT:
OVP Healthprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,disabilityor genetics. In addition to federal law requirements,OVP Healthcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence,compensation,and training.
OVP Healthexpressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper inference with the ability of Ohio Valley Physician Inc. employees to perform their job duties may result in discipline up to and including discharge.
Customer Service Supervisor
Service supervisor job in Akron, OH
Requirements
Education And Experience (E = Essential D = Desired)
High school education or equivalent required
At least 2 years Front End Retail experience preferred
At least 2 years supervisory experience preferred
Knowledge, Skills, Abilities
Demonstrated ability to plan, organize, direct and control
Interpersonal skills
Basic computer skills using the windows operating system including internet, printing, and email
Basic usage of Microsoft Office Suite including Outlook, Word, and Excel
Excellent cash handling skills
General knowledge of store products
Physical Requirements
Bending
Standing
Communication (Verbal)
Carrying 30 lbs.
Reading
Walking
Hearing ( Auditory)
Reaching
Telephone Usage
Lifting 30 lbs.
Writing
Grasping
Operating Equipment
Sight or Peripheral Vision
Salary Description $17.00 - $18.50/hr.
Customer Service Supervisor - Warren
Service supervisor job in Warren, OH
Job Description
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in
Warren
,
OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
Proficiency in basic math and cash handling.
Previous supervisory experience in retail or customer service is preferred but not required.
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
Part-time position with flexible hours based on store needs. Possibility of full-time in the future.
Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM.
Must be available to work weekends and evenings as scheduled.
How to Apply
Interested candidates can apply in person at the store in Warren, OH, or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Dining Services Supervisor
Service supervisor job in Akron, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyManufacturing Support/ RX Supervisor
Service supervisor job in Solon, OH
**Shift:** 3rd shift **City:** Solon Swagelok, Northeast Ohio, USA Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
**Position Summary:**
The Manufacturing Support Supervisor is responsible for leading and directing the day-to-day activities of the support functions within a manufacturing site(s), including maintenance, tool cribs and MRO stores. The supervisor is responsible for maintaining the service group's operating capacity through established business processes and procedures. The Manufacturing Support Supervisor is an integral part of the Plant Leadership teams. He or she must collaborate with other associates and other cross functional areas within operations. Manages available resources and leads associates to perform all departmental tasks in the most cost-effective manner while ensuring a quality product is processed according to schedule. Ensures proper use of all Swagelok personnel systems and adherence to all regulatory requirements placed on the plant. Supports company operating plan along with Swagelok's mission, vision and values.
**Essential Duties & Responsibilities:**
- Communicate (led by example) mission, vision, and values.
- Demonstrate support for corporate programs through words and actions.
- Maintain the fair and consistent application of all company policies and procedures.
- Ensure proper use of all Swagelok personnel systems and adherence to all regulatory requirements placed on plant.
- Conduct start of shift meetings and hand-off production to outgoing/incoming supervisor and ensure the smooth transition across shifts.
- Drive change by utilizing lean daily management practices as problem solving tools to improve cost, quality, service, and safety.
- Perform short interval leadership and layered process audits.
- Perform job related administrative duties (ex. timecard, HRIS systems, etc.).
- Responsible for supporting and guiding the safety of the workforce and reporting injuries or illnesses and documenting potential unsafe conditions.
- Supervise Maintenance Planner/Schedulers in the creation of the maintenance schedule and identify resources for scheduled work.
- Monitor and manage tooling and MRO inventory, ensuring that it is properly accounted for.
- Perform other assigned duties as directed by management.
- Create an environment for high associate morale and work with leadership to resolve any issues.
- Function as a Boundary Leader to develop plans and collaboratively lead a cross functional team to continuously improve and meet goals for area of responsibility. (Including: Quality / Service / Cost / Budget / Staffing / Training)
- Document incidents, performance and disciplinary issues and maintain records and where necessary present disciplinary documentation
- Take part in hiring process by interviewing candidates and covey opinion to management; follow up and give regrets to candidates not selected
- Identify staffing needs to drive the hiring and training process to meet capacity and load requirements.
- Primarily focused on direct reports & those related activities with cross functional influence.
- Responsible for own departments associate development and providing feedback for the development of cross functional resources.
- Utilize the Performance Management Process to develop higher skilled associates and collaborate with cross-functional departments to increase overall strength.
- Utilize the Hourly Workforce Development process by identifying associates for promotional opportunities and making recommendations to management
- Focus on Cross Functional Skill growth to improve leadership with other functional areas. (Including: Leadership / Business / Financial / Technical skills on Skills Matrix)
- Engage team and achieve a balance of Transactional and Transformational leadership skills.
+ As a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
Approximate # of direct reports (if applicable) - 10-25
Budget responsibility (if applicable) - $5,000 or less
**Education and/or Work Experience Requirements** :
Required:
- 2+ years of experience with demonstrated leadership ability in a manufacturing environment.
- MSOffice (Excel, Word, PowerPoint, etc.), systems (Control, CribMaster, CMMS, etc.) desirable.
- Technical understanding of the equipment relative to the area of responsibility is a plus.
- Excellent communication skills.
- High school diploma is required.
Preferred:
- An associate or bachelor's degree or equivalent work experience is preferred
**Critical Competencies:**
- Social Savvy - Social Awareness, Organizational Awareness
- Manage Relationships - Influence, Teamwork and Collaboration, Inspiration
**Working Conditions and/or Physical Requirements:**
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
Tax Senior /Supervisor
Service supervisor job in Fairlawn, OH
Job Description
Tax Senior/Supervisor
Manages one or more client engagements simultaneously, ensuring overall success of each project
Establishes work schedules through effective use of project management skills
Prepares both simple and complex individual and business tax returns
Researches tax questions; studies tax laws for potential tax savings
Drafts client reports and other client communications
Actively advises, trains and coaches team members; provides consistent recognition and feedback to team members
Provides timely feedback to managers when preparing performance evaluations of staff accountants
Contributes to internal committees + seeks projects when available
Adheres to the firm's mission + core values
Requirements
Qualifications
Senior: 2+ years prior tax prep experience in public accounting
Supervisor: 3+ years prior tax prep & review experience in public accounting
CPA preferred
Bachelor's degree in accounting required
Intermediate Microsoft Excel skills required
Strong interpersonal + communications skills
Excellent problem solving and project management skills
A positive attitude, outstanding client service skills, and a desire to learn + grow!
Benefits
Operations Manager - Service Department
Service supervisor job in Aurora, OH
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Operations Manager - Service Department
The Operations Manager will oversee the daily operations of the Service Department, ensuring efficient processes, high-quality customer delivery, and alignment with organizational goals. This role requires a strategic leader who can balance operational rigor with people development, strategic thinking, driving continuous improvement and scalable systems.
Primary Duties:
Operational Leadership and help create a high functioning post-order tea
Manage day-to-day service operations, including scheduling, resource allocation, and workflow optimization, program management, and project management
Ensure service delivery meets customer expectations and contractual obligations.
Monitor KPIs such as response times, resolution rates, and customer satisfaction.
Team Management & Development
Lead, coach, and develop service staff to achieve performance and career growth.
Implement training programs to enhance technical and customer service skills.
Foster a culture of accountability, safety, and continuous improvement.
Process & Systems design, improvement, and implementation plan
Design and implement scalable processes for service delivery, reporting, and escalation.
Partner with cross-functional teams (Sales, Engineering, HR) to align service operations with company goals.
Drive adoption of new tools and systems (e.g., scheduling tools, project management tools, operational efficiency programs) to improve efficiency.
Customer & Partner Engagement
Serve as a key point of contact for clients and agency partners.
Ensure proactive communication on service needs, updates, and performance metrics.
Collaborate with external vendors to maintain service quality and compliance.
Strategic Planning & Reporting
Provide executive-level updates on workforce performance, risks, and opportunities.
Develop dashboards and reports for leadership review.
Contribute to succession planning and long-term talent architecture.
Key Responsibilities:
Issue Resolution & Escalation Management
Own and resolve escalated customer cases that exceed Tier 1 scope, including technical troubleshooting, service delays, and product performance concerns
Collaborate with engineering, field service, and supply chain teams to drive resolution and communicate updates to customers
Document case history, resolution steps, and lessons learned in CRM and knowledge base systems
Process Improvement & Feedback Loops
Identify recurring issues and partner with operations to implement corrective actions
Provide structured feedback to product, training, and quality teams to improve documentation, processes, and customer outcomes
Support root cause analysis and post-mortem reviews for high-impact incidents
Customer Communication & Retention
Deliver clear, professional, and empathetic communication to customers throughout the resolution process
Reinforce service commitments and escalate internally when customer satisfaction is at risk
Support onboarding and training of Tier 1 agents to improve first-contact resolution
Success Metrics
Reduction in repeat issues and escalations
Time-to-resolution for Tier 2 cases
Customer satisfaction (CSAT) and Net Promoter Score (NPS)
Contribution to knowledge base and process improvements
Qualifications
3+ years of experience in customer support, technical support, or field service coordination
Strong problem-solving skills with ability to navigate ambiguity and drive resolution
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing workflows
Excellent written and verbal communication skills
Experience in manufacturing, power systems, or industrial services preferred
Education:
Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Flexible work environment (onsite, hybrid))
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $120,000 to $140,000
Customer Service Supervisor
Service supervisor job in Akron, OH
Grow your career with us here at Mustard Seed!
At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That's why everything on our shelves is made with real, natural ingredients, without the artificial additives. We're committed to ingredient transparency so you can make informed choices for yourself and your family. It's all part of our mission since 1981 to support a healthier lifestyle, every step of the way.
Job Summary
Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store.
Supervisory Responsibilities
Customer Service Representatives
Cashiers
Baggers
Responsibilities
Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
Delegates work assignments effectively.
Maintains accurate department records to ensure documentation of activities is available.
Receives and manages incoming phone calls to the store.
Assists customers with questions about our products, availability and location of them within the store.
Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager.
Manages background music in store to ensure appropriate genre and volume.
Ensures front entrance areas and common public areas such as walkways, vestibules, and rest rooms are maintained by appropriate personnel so they are clean, neat, safe and up to OSHA requirements and health code standards are exceeded
Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary.
Maintains proper internal controls for all customer financial transactions.
Responsible for the balancing and reconciliation of all Cashier tills.
Verifies and audits cash controls according to established procedures to identify and prevent cash losses.
Works in conjunction with departments on special orders for customers.
Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area.
Notifies Scanning Department of all scanning issues and concerns.
Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements.
Follows established protocol and guidelines for opening and closing cash registers each day.
Notifies Supervisor, Store Director and/or Maintenance Associate of any equipment needing repair.
Maintains a safe and clean environment to ensure health code and OSHA requirements are met.
Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director.
Performs duties of Customer Service staff as required.
Performs other duties as assigned.
Working Conditions
Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc.
Equipment Operated
Personal Computer
Cash Register
Credit Card Terminals
Pricing Gun
Telephone
Adding machine
General Office
Equipment Safe
Requirements
Education And Experience (E = Essential D = Desired)
High school education or equivalent required
At least 2 years Front End Retail experience preferred
At least 2 years supervisory experience preferred
Knowledge, Skills, Abilities
Demonstrated ability to plan, organize, direct and control
Interpersonal skills
Basic computer skills using the windows operating system including internet, printing, and email
Basic usage of Microsoft Office Suite including Outlook, Word, and Excel
Excellent cash handling skills
General knowledge of store products
Physical Requirements
Bending
Standing
Communication (Verbal)
Carrying 30 lbs.
Reading
Walking
Hearing ( Auditory)
Reaching
Telephone Usage
Lifting 30 lbs.
Writing
Grasping
Operating Equipment
Sight or Peripheral Vision
Salary Description $17.00 - $18.50/hr.
Customer Service Supervisor - Warren
Service supervisor job in Warren, OH
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Warren , OH . This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
Auto-ApplyField Service Supervisor
Service supervisor job in Bedford, OH
Full-time Description
Lead. Mentor. Build the Future.
At DCOMM, we're connecting communities and powering progress through reliable broadband and communications infrastructure. As we continue to grow, we're looking for a Field Service Supervisor to lead by example - supporting and guiding local technicians, improving field performance, and helping drive our mission of excellence and customer satisfaction.
This is a hands-on leadership role for someone who's as comfortable solving technical challenges in the field as they are coaching others toward success. If you're an experienced cable or broadband technician ready to take the next step, this opportunity is for you.
Requirements
What We're Looking For?
2+ years of experience in the cable or broadband industry
Strong technical skills and the ability to lead and motivate others
High school diploma (or equivalent) required
Valid driver's license and clean driving record
Physical ability to work at heights, lift heavy equipment, and work in various weather conditions
Strong communication skills, attention to detail, and commitment to safety
What You'll Do
Lead, train, and mentor field technicians to ensure quality and safety standards are met
Troubleshoot and repair service issues with professionalism and minimal supervision
Support field operations and office staff to ensure efficient workflow and documentation
Communicate clearly with customers, delivering exceptional service and building trust
Ensure vehicles, tools, and equipment are maintained and ready for daily operations
Help identify and implement process improvements to increase team productivity
Promote teamwork, accountability, and a positive culture across the field team
Why Join DCOMM?
Weekly pay - consistent, reliable income
Competitive compensation based on experience
Company vehicle provided (with maintenance and fuel)
Health insurance & paid time off
Flexible scheduling and opportunities for advancement
Work with a company that values leadership, innovation, and teamwork
DCOMM | Build Skills. Build Connections. Build Your Future.
COMMITMENT TO EQUAL OPPORTUNITY
DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
HP Service Manager C
Service supervisor job in Canton, OH
10years of ITSM (HP Service Manager 7.X/9.X, Connect IT9.X) Solution Design & Implementation skills.
Shouldhave done at least one project on 9.41 Codeless approach or 9.3x PD.
Handson experience on Service Desk, Incident, Problem,Configuration, Knowledge, SLM and Request Management modulescustomization and configuration.
Shouldhave done at least one project on Request management and SLM.
Handson experience on Service Request Catalog and Mobilityfeatures customization and configuration.
Handson experience on Connect IT scenario creations and updates.
Shouldpossess strong RAD programming and Java scripting skills.
Shouldpossess good reporting (Oracle or SQL scripting) skills.
Musthave knowledge on Oracle 11i and 12c database usage.
Should becomfortable with various operating systems usage - Windows,
karthik
8031 west side Blvd I
Fulton,MD 20759
Additional Information
All your information will be kept confidential according to EEO guidelines.
Career Services Manager
Service supervisor job in Akron, OH
I
is also eligible for a
sign
-
on
bonus after 90 days of employment!
SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition.
Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment.
Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures.
Ensure that all staff have clear expectations and KPI's according to their role.
Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings.
Serve as a liaison to partners, employers, training programs, and participants.
Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed.
Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions.
Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services.
Locate additional resources as necessary to assist participants in meeting their goals.
Act as a positive role model for staff, motivating and encouraging participants.
Adhere to Federal, State, and Contractor guidelines.
Attend meetings, trainings, seminars, and workshops as directed.
Perform other related duties as required and directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
CORE COMPETENCIES:
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Strong organizational and time management skills.
Strong interpersonal and staff management skills.
Strong presentation skills.
Must be resourceful and able to work independently as well as in a team setting.
Excellent analytical, verbal, and written communication skills.
Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
Experience working with adults in the workforce system and those disconnected from services.
Knowledge of WIOA customers and challenges.
Ability to work occasional weekends.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers - Join KRA's Workforce Development Team
Auto-Apply