Clinical Team Lead/Education, Respiratory Care Services - Pediatrics
Duke Health 4.6
Service supervisor job in Durham, NC
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Clinical Team Lead/Education - Pediatrics General Description of the Job Class The Clinical Lead, Respiratory Therapist (RT) is a role developed to work in coordination with the RT leadership in an assigned unit or department to ensure the work is accomplished effectively. The Clinical Lead RT is the first line of support for staff, physicians, and other related providers on concerning RT specific clinical issues and topics. They will supervise, perform, evaluate and coordinate diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice, performing work in accordance with physician orders in the neonatal, pediatric and adult patient populations in intermediate, intensive and emergency care areas. They will be responsible for supervising, coaching, and mentoring their assigned core group of staff. Duties and Responsibilities of this Level Clinical Support Perform all duties and responsibilities of the Respiratory Care Practitioner, Advanced Respiratory Care Practitioner and ECMO specialist. Demonstrates strong critical thinking skills, rapidly prioritizes both planned and unplanned events and proactively addresses actual and potential issues, exceeding patient expectations Instruct and supervise patient and therapeutic. assessments to assure optimal medical decisions. Expert in all RT technology in the assigned departments. Coordinate all emergency responses. Assist in the development/updates with clinical care protocols/policy and procedures. Evaluate patient care plans. Ability to interact with physicians/medical staff on a high level. Function as a liaison between Clinical Resource Manager, and Clinical Engineering to ensure proper operation and service of equipment Document and report any malfunctioning or broken equipment. Leadership/Managerial Develop expected job results, performance plans, and professional goals for assigned staff Provide input into applicant hiring and termination decisions Monitor and report all patient care, safety, medication, technical, and employee incidents Monitor adherence to policy, procedures and practice guidelines Monitor ventilator protocol adherence Implement any necessary corrective actions in a timely manner Conduct shift planning to include assignments and redirection of staff as needed Assure appropriate supply inventory Coordinate and monitor departmental improvement projects Communicate daily activities to RT leadership Education/Mentoring Provide orientation, education and training as needed internal and external to Duke Respiratory Care Services Assure/Assess respiratory care staff competency and safety Plan and conduct instructional sessions Communicate/educate changes in policy and procedures in an effective/consistent manner Other Coordinate the evaluation of products/equipment Provide input into departmental equipment selection and function Assist with all departmental clinical research projects Serve on department related committees Required Qualifications at this Level Education Work requires completion of a Bachelor's degree in Respiratory Care, Healthcare, Business, or a field related to the assigned clinical discipline. Note: Candidates without a Bachelor's degree will be required to complete their degree within three (3) years of appointment. Experience Five years of experience in clinical respiratory therapy, including at least three years of experience in intensive care respiratory therapy; supervisory experience preferred. Degrees, Licensure, and/or Certification Current RT licensure from the North Carolina State Board of Respiratory Care Registered Respiratory Therapist (RRT) by the National Board for Respiratory Care (NBRC) Certification in Basic Life Support (BLS) Certification in Advanced Cardiac Life Support (ACLS) Certification in Pediatric Advanced Life Support (PALS) Certification in Neonatal Resuscitation Program (if applicable) Respiratory Specific Certifications (to be completed within 1 year of hire) Adult Clinical Lead RT Adult Critical Care Specialist (ACCS) Pediatric Clinical Lead RT Neonatal Pediatric Specialist (NPS) Knowledge, Skills, and Abilities Knowledge necessary to make appropriate clinical decisions and interaction relative to the specific age of a patient. Skills validation/certification of competencies for the duties and responsibilities required for a Level I RT. Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team. Work is performed in all areas of the hospital. Work may require lifting or pushing in excess of 30 pounds. Required to carry emergency airway bag weighing approximately 20 pounds. Work requires walking, running, climbing and bending. Customer service and communication expertise. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.5c143e31-5e48-4549-b638-05792d185386
$44k-61k yearly est. 1d ago
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Customer Service Manager
Addison Group 4.6
Service supervisor job in Apex, NC
Job Title: Customer Service Manager
Salary: $85,000-$100,000 base salary
Benefits: Eligible for Dental, Vision, Medical, 401(k)
About the Role
This Customer Service Manager role is a highly visible, customer-facing position supporting active customers in a fast-paced manufacturing environment. You will manage end-to-end order processing, proactively communicate with customers regarding order status, delays, and logistics, and serve as a trusted point of contact for ongoing client needs.
Must-Have Qualifications
3-5 years of true customer service management experience.
Experience in manufacturing or a similar operational environment (no retail or call center backgrounds)
High school diploma or equivalent required; Bachelor's preferred (or equivalent experience)
Proficiency in SAP, Microsoft Office, Excel, and other web-based systems
Demonstrated experience in order entry and diffusing customer complaints
Soft Skills & Leadership Traits
Customer-centric and service-oriented mindset
Thick skin; able to handle difficult conversations professionally
Strong problem-solving and conflict resolution skills
Proactive, forward-facing, and solutions-focused
Confident communicator with the ability to build strong customer relationships
Adaptable, resilient, and able to thrive in a fast-paced environment
Strong ownership and accountability for outcomes
Key Responsibilities
Input, manage, and review customer orders for accuracy and readiness for shipment
Proactively communicate with customers regarding delays, changes, or issues
Direct customer interaction on a daily basis
Previous experience managing or mentoring staff (will have 2 direct reports)
Coordinate deliveries and ensure customer carriers are prepared
Maintain and manage repeat customer relationships
Handle inquiries, complaints, and escalations professionally
Generate and maintain order, billing, and service-level reports
Perform daily billing and process debits/credits as needed
Maintain customer pricing files
Coordinate warehouse pickups with customers, sales, and third-party warehouses
Lead and manage Customer Service functions and staff (for managerial role)
Optimize processes to achieve KPIs and maintain accurate SAP master data
Evaluate vendor/3PL partner performance and resolve quality or logistics issues
$85k-100k yearly 19h ago
Commercial Lines Team Lead - Raleigh or Pittsburgh
First National Bank of Pennsylvania 3.7
Service supervisor job in Raleigh, NC
Primary Office Location:501 Fayetteville Street. Raleigh, North Carolina. 27601.Join our team. Make a difference - for us and for your future.
Insurance Team Lead
Business Unit: INSA
Reports to: Varies
This position is primarily responsible for leading a team of Account Managers/Client Advocates/Account Executives (CL/EB/PL) including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved. The incumbent ensures both new and current staff members receive the necessary job training and have the necessary tools to maximize their effectiveness, provides day to day direction and addresses questions as needed.
Primary Responsibilities:
Services and retains an assigned book of business. Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas.
Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests. Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients.
Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner. Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels.
Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary.
Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas.
Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed.
Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
7
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
BA or BS preferred.
Experience in commercial lines property casualty operational or customer related insurance environment and TAM system.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Based on role, either Prop & Casualty or Life & Health required.
Insurance designation preferred.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Frequent driving (car, van, truck)
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$78k-148k yearly est. 2d ago
Supervisor, Manufacturing Support (Nights)
KBI Biopharma Inc. 4.4
Service supervisor job in Durham, NC
This position operates on a 2-2-3 schedule, with 7:00 pm-7:00 am shifts. The Manufacturing Supervisor leads a team of manufacturing associates to perform upstream or downstream processing of bulk intermediates and/or bulk drug substances for biopharmaceutical products. The Supervisor will plan, assign, and monitor daily tasks to ensure timely “Right First Time” execution and strict compliance with safety and quality regulations, e.g., current Good Manufacturing Practice (cGMP). As needed, the Supervisor will also lead teams on projects to author standard operating procedures (SOPs) or Master Batch Records (MBRs); implement corrective and preventive actions (CAPAs); and help specify, commission, and qualify new facilities and/or equipment.
A proven and qualified Supervisor will use knowledge and experience in upstream processing (seed expansion, bioreactor operations, cell culture harvest), downstream processing (purification and bulk filling) to teach others, troubleshoot, and continuously improve daily operations, and/or manufacturing support operations (solution preparation, assembly preparation, parts wash, and autoclave) activities.
The Supervisor will have a working knowledge of upstream processing equipment (incubators, biosafety cabinets, bioreactors, cell counters, blood gas analyzers, metabolite testing equipment), downstream processing equipment (mixing vessels, chromatography, tangential flow filters, virus filters), and/or manufacturing support equipment (mixing vessels, parts washers, and autoclaves). Additionally, the manufacturing associate will have knowledge of general bioprocessing equipment such as filters, filter integrity testers, balances, pumps, pH/conductivity meters, and disposable technologies (disposable bags, sterile tubing welders, tubing sealers).
Additionally, the Manufacturing Support supervisor manages the staff who clean the GMP facilities.
The Supervisor will review manufacturing procedures and train manufacturing personnel to ensure that manufacturing operations are conducted accurately, safely, and compliantly. The Supervisor will maintain a sense of ownership of the production processes, manufacturing environment and facility. Following task execution, the Supervisor will review executed production batch records and production orders to ensure a comprehensive and accurate set of actions have occurred. It is management's expectation that all deviations/events are documented and escalated according to KBI internal notification processes.
The Supervisor will use leadership and technical expertise to drive process improvement initiatives, monitor processes and equipment, troubleshoot issues, and track/trend metrics.
Position Responsibilities
Plan, schedule, and support daily production tasks to ensure schedule adherence while maintaining a successful and cGMP compliant execution.
Facilitate additional manufacturing activities and process support with other manufacturing groups, MS&T, PD, QA, Maintenance, Facilities, AFS and Microbiology.
Ensure timely execution and review of batch documentation and logbooks, initiation of deviations, and execution and completion of ERP orders.
Ensure timely corrections to batch documentation and logbooks.
Supervise, coach, mentor, and train team members to maintain educated, qualified, and motivated employees. Ensure staff maintain a high level of compliance to procedures and quality expectations.
Ensure equipment and manufacturing facilities remain in working order by overseeing maintenance, cleaning, and ensuring timely submission of work orders for facility and equipment maintenance and repair.
Author, train, review manufacturing procedures
Drive process improvement initiatives; troubleshoot issues; track and trend metrics; and author, review, and approve manufacturing deviations, CAPAs, and change controls, as needed.
Position Requirements
Supervisor:
Bachelor's degree in a related scientific or engineering discipline and 4 years' experience in related cGMP manufacturing operations; or high school degree and 10 years' experience, or equivalent.
2+ years prior leadership/supervisory experience.
Demonstrated knowledge of upstream (cell culture or microbial fermentation) or downstream unit operations for production of biopharmaceuticals is preferred.
Experience in single-use platform technology is preferred.
Prior experience in a leadership/supervisory role is preferred.
Knowledge of quality systems and regulatory expectations is preferred.
Excellent written and verbal communication skills are required.
Must be organized and able to focus in a face-paced, multi-tasked environment and maintain operational efficiency and positive demeanor.
Salary: Supervisor: $105,000-$125,000
Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs.
KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.
KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.
I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
$105k-125k yearly Auto-Apply 60d+ ago
Client Service Supervisor
Bluepearl 4.5
Service supervisor job in Cary, NC
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is currently seeking a new Client ServiceSupervisor.
Pay: $21.00 - $29.00 / hour
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.
Schedule: Schedule is dependent on team needs. Some weekends and evenings will be required.
The Client ServiceSupervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.
As the Client ServiceSupervisor, you will:
Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
Plans and executes regularly scheduled team meetings.
Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
Other job duties as assigned.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
$21-29 hourly Auto-Apply 13d ago
Field Services Supervisor
Triumvirate Environmental 4.5
Service supervisor job in Raleigh, NC
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a skilled Field ServiceSupervisor to join our Raleigh, NC team.
Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse environmental services and expertise to assist them with waste management and EHS compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity
The ideal candidate will be hands -on, safety-minded Environmental Services Field Supervisor experienced in overseeing and delivering waste management field projects within Environmental Services Industry . If you're a self-starter, excited by challenging field projects, and thrive in a fast-paced, dynamic environment, we want you on our team!
Responsibilities:
Supervise and perform environmental field service projects from commencement and completion.
Travel 30% throughout the Mid-Atlantic South Region in support of Field Service projects.
Oversight of job site safety and field technicians.
Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above.
Provide job scope details and pricing in support of the sales team. Manage profitability of the job assignments.
Participate on emergency response teams and provide emergency response coordination as required. Additional responsibilities associated with the Emergency Response team operations.
Provide leadership to the site Emergency and participate on emergency response teams and respond to site emergencies.
Ability to oversee and participate in confined space entries.
Oversee and participate in onsite Underground storage tanks and above ground storage tanks
Conduct sample collection and monitoring including confirmation sampling, waste sampling, unknown sampling, air monitoring
Participate on emergency response teams.
Oversight of safety of field technicians and jobsite.
Manage profitability of the job assignments.
Oversee overall professionalism of crew and delivery of high-quality service.
Travel throughout the Mid-Atlantic South Region in support of Field Service projects.
Additional responsibilities associated with the Emergency Response team operations.
Oversee and participate in decontamination of laboratories and manufacturing spaces in each of the sectors listed above.
Provide job scope details and pricing in support of sales team.
The Field ServicesSupervisor frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.
Oversee and participate in decontamination of biosafety cabinets
Basic Requirements:
Prior relevant industry experience required.
Ability to travel throughout the Mid-Atlantic South Region in support of Field Service projects.
Experienced and trained in Confined Space Entry.
SCBA training and experience
Ability to manage HAZMAT Spill Response Coordination on a 24/7 rotational basis
Hazardous Materials handling experience
Experience with the Decontamination of biological and chemical spaces
Inventory tracking, maintenance, scheduling and Project Management Experience
Experience with oversight and maintenance of industrial pumps, vacuum trucks, roll-offs
OSHA 30-hour training
Firm understanding of RCRA, DOT, CALRCRA, and regulations pertaining to hazardous waste and materials
Ability to work overtime on a regular basis.
Must Haves:
Must be eligible to work in the United States without future sponsorship.
Must have a reliable form of transportation.
Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC).
Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environment.
Must be able to lift 60 pounds on a regular basis.
Must be willing to work flexible hours within the work week (Monday through Friday).
Some responsibilities as part of our Emergency Response team.
Must be able to report to designated office within 1 hour during Emergency Response rotating shifts.
Preferred Requirements:
Active HAZWOPER 24- or 40-hour certification
Willingness to obtain Commercial Driver's License (CDL)
BSC decontamination experience
#LI-Onsite
Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you have a disability and need accommodation during the application and hiring process, please contact us at *********************************** or call us at ************. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.
$40k-62k yearly est. Auto-Apply 20d ago
Supervisor, Chat Customer Service
Charter Spectrum
Service supervisor job in Morrisville, NC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service.
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
* Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
* Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
* Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
* Assist team with escalated customer issues.
* Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching.
* Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
* Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
* Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
* Ensure Kronos payroll system is properly accounted for and accurately updated for team.
* Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
* Performs other duties as requested by management.
* Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills
#LI-CG1
#LI-CG1
CCS403 2025-65019 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$35k-52k yearly est. 60d+ ago
Airport Customer Service (60422)
Park Place Parking & Fast Park and Relax
Service supervisor job in Raleigh, NC
FAST PARK & RELAX
We are looking for someone with open availability to work mornings, evenings and weekends.
Parking Guest Ambassador
Job Purpose: - To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.
Key Responsibilities:
- Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.
- Monitor parking lots to ensure efficient space utilization and prevent congestion.
- Enforce parking regulations, including time limits, and prohibited parking zones.
- Respond to customer inquiries regarding parking availability, directions, and regulations.
- Help customers with parking-related issues, such as lost tickets or vehicle lockouts.
- Maintain regular communication with other parking staff to ensure smooth operations.
- Operate parking equipment, such as gates, ticket dispensers and payment systems.
- Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.
- Maintain a clean and organized work environment, ensuring the safety and security of the parking area.
- Perform other related duties as assigned.
Employee Benefits:
- Medical (PPO or HDHP)
- Dental
- Vision
- HSA (Health Savings Account)
- Basic Life / AD&D
- Supplemental Life / AD&D
- Disability Insurance
- EAP (Employee Assistance Program)
- 401(k) Retirement Savings Plan
- Paid Time Off (“PTO”)
- Holiday Pay
Qualifications
Required Education:
- High School Diploma or GED equivalent or an equivalent combination of education and experience.
Required Experience:
- Minimum of one year of experience in dispatching, customer service or a related field.
- Experience handling high-volume phone calls and radio communications.
- Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Required Skills and Abilities:
- Excellent communication skills (verbal and written).
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
- Proficient in basic math and computer skills.
- Ability to read and interpret maps and directions.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and meet deadlines.
- Knowledge of parking procedures (preferred).
- Ability to operate two-way radios and other communication equipment.
- Ability to maintain accurate records and documentation.
- Ability to lift and move up to 25 pounds.
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate effectively in English (both written and spoken).
- Ability to pass a background check and drug screening.
$35k-52k yearly est. 11d ago
Client Service Supervisor
Help at Home
Service supervisor job in Raleigh, NC
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$43k-70k yearly est. 15d ago
Building Bridges for Families - Family Peer Support Supervisor Needed
Monarch 4.4
Service supervisor job in Raleigh, NC
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:Starting Pay: from $50,000/year
Minimum Qualifications:
Associate's degree in human services
One (1) year of experience as a Family Peer Support Specialist
88 hours of training completed in the 5 CFPS Core Competencies in preparation for the National Certification exam.
Other Required Qualifications/Skills:
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse individuals and families.
Proven leadership and mentoring abilities, fostering growth and development within team environments.
Strong capacity to work independently and collaboratively, demonstrating initiative and accountability.
Comprehensive knowledge of community resources and support systems, with the ability to connect families to appropriate services.
Skilled in navigating complex systems (e.g., behavioral health, education, child welfare) and advocating effectively on behalf of families.
Deep empathy and insight into the challenges faced by families, particularly those caring for children with behavioral health needs.
This Opportunity:The Family Peer Support Supervisor provides leadership and support to a team of Family Peer Support Specialists. The Supervisor ensures that effective implementation of family peer support program for families with children facing behavioral health challenges.What You'll Do:
Provide ongoing guidance, support, coaching, and oversight to Family Peer Support Specialists (FPSS) to ensure effective service delivery.
Ensure the effective and sustainable implementation of the Family Peer Support Program, adhering to program guidelines and best practices.
Monitor service delivery to ensure quality, fidelity, and positive outcomes for families.
Facilitate professional development for FPSS team members through training, mentorship, and skill-building opportunities.
Foster a supportive and collaborative work environment that promotes teamwork, accountability, and professional growth.
Collaborate with professionals and stakeholders to ensure coordinated, family-centered services.
Leverage personal experience as a caregiver of a child with behavioral health needs to inform and enhance family support.
Assist families in navigating complex child-serving systems, including mental health, developmental disabilities, education, juvenile justice, and child welfare.
Promote self-advocacy among families and support them in accessing services and community resources.
Travel as needed to serve families and participate in trainings, conferences, outreach events, and workshops.
Participate in on-call coverage during evenings, weekends, and holidays as assigned.
Ensure compliance with service definitions, grant requirements, and documentation standards.
Perform other duties as assigned by the supervisor.
Demonstrate knowledge of and adherence to all agency policies and procedures.
Education We're Looking For:Associates: Human Services (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience as a Family Peer Support Specialist | 1 Year | RequiredSchedule:Monday-Friday (8:30am-5:00pm)
Weekends, holidays and on-call coverage responsibilities to meet the needs of the people supported.Target Weekly Hours:40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************.
This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
$50k yearly Auto-Apply 52d ago
Blood Bank Supervisor OR Transfusion Services Supervisor on Day Shift
K.A. Recruiting
Service supervisor job in Raleigh, NC
Highlights:
Located at one of North Carolina's Top Health Systems
Responsible for overseeing an entire blood bank/transfusion services section of the laboratory
FTEs: Between 10-30
Compensation includes a competitive hourly rate, top-notch benefits package and relocation assistance (if necessary). This facilities benefits package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as medical and dental care and retirement, this facility also offers a wide range of family-friendly and cultural benefits to attract, support and reward the skilled employees that come to work at this organization.
Requirements:
Bachelor's Degree or Master's Degree
ASCP, AMT or equivalent certification. SBB or BB Certification preferred but will consider MT/MLS as well.
Permanent and Full Time Position
Interested in learning more? Contact Andrea at andrea@ka-recruiting.com or call/text 617-746-2745.
ACC 0122400
$37k-61k yearly est. 26d ago
Service Supervisor
Jaguar Bolera
Service supervisor job in Raleigh, NC
Benefits:
Collaborative Culture
Innovative Environment
Competitive Pay
Opportunity for advancement
Training & development
Wellness resources
Flexible schedule
Calling all Game-Changers, Innovators, Challengers of the known. We need
you
.
The Role:We are currently seeking enthusiastic individuals to join our Team of ServiceSupervisors. Our Supervisors are an extension of management. They uphold the integrity of the brand, run great shifts, and are supportive of each team member on shift.
The responsibilities will include:
Supports operational excellence by running great shifts, upholding quality standards, and maintaining responsible financials.
Delivering genuine, unforgettable experiences for the guests and team.
Resolves concerns or issues promptly and professionally.
Supports in training, directing daily work responsibilities, and providing performance feedback and coaching in support of continuous development.
Upholds health and safety standards, ensuring compliance with regulations and best practices.
Who We're Looking For:The ideal candidate for this role will possess:
Previous experience as a Supervisor or in a hospitality, retail, or a similar customer-facing role.
Strong leadership, communication, and interpersonal skills.
Exceptional customer service skills with a genuine passion for hospitality.
Excellent problem-solving abilities and decision-making skills.
Ability to work in a fast-paced environment and handle high-pressure situations.
A positive attitude and willingness to go above and beyond for our guests.
Familiarity with health and safety regulations.
Requirements:
Must meet state minimum age for serving alcoholic beverages.
Participate in NC ABC training. ServSafe Certification is a plus.
Must be able to lift 50 lbs.
Interested in a flexible schedule, including nights and weekends.
Confident with technology and point of sales systems.
Willing to learn and grow in the role.
Ready to Roll?If you're ready to embark on a rewarding journey with Jaguar Bolera and become a part of our vibrant team, we want to hear from you! Jaguarbolera.com
Jaguar Bolera is the perfect culmination of tradition and innovation, an inspired collaboration between culinary enthusiasm, self-guided imbibing and entertainment, and a custom, curated approach to crafting eating, drinking, and gaming experiences for the entire group.
The menu interlaces woodfire-cooked fare from the American South with the brilliance of traditional Mexican cuisine - territories historically inhabited by the Jaguar.
“Bolera” is the Spanish word for bowling alley, nodding to the concepts full-length bowling lanes and duckpin balls and pins. The 20,000 sq foot venue has multiple stations for self-serve custom brews, craft cocktails, and keg wines.
Compensation: $22.00 - $26.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Jaguar Bolera changes the game and redefines the industry with its innovative, clever, and open-minded approach to culinary excellence, self-guided imbibing, and experiential entertainment.
It is the evolution of the entertainment industry as a creator of memories and steward of good times.
At Jaguar Bolera,
you
are the inspiration for genuine, authentic experiences that bring people together.
Your enthusiasm, drive, and sense of purpose are the key components for producing quality on each plate,
a smile on every face, and adding value to the time people choose to spend with us.
The crew at Jaguar Bolera is committed to curating an environment where each team member has an opportunity to contribute to building something brilliant.
Each team member has an opportunity to learn and earn, create a pathway for a career, or shape their financial future.
Join us as we continue to break the mold, challenge the known, build and grow, and have a great time doing it.
Job Title: Qualified Autism Services Practitioner Supervisor (QASP-S)
Employment Type: Full-Time
We are seeking a dedicated and experienced Qualified Autism Services Practitioner Supervisor (QASP-S) to provide behavioral health services under the supervision of a QBA, BCBA, or ABA Program Director. The QASP-S will play a pivotal role in program development, staff supervision, and ensuring the delivery of safe, ethical, and competent services to clients.
Key Responsibilities
Staff Supervision: Oversee and mentor entry-level staff, including initial training and ongoing professional development.
Parent Training: Conduct sessions to educate and support families in implementing behavioral interventions at home.
Program Development: Collaborate with professionals to design and implement comprehensive behavioral intervention plans tailored to each client's unique needs and goals.
Assessments: Conduct functional behavioral assessments, review progress data, and make data-driven decisions to adjust interventions as needed.
Training: Lead training sessions for new Applied Behavior Analysis (ABA) providers on ABA principles, intervention strategies, and documentation procedures.
Ethical Compliance: Monitor adherence to ethical guidelines, program standards, and documentation requirements.
Caseload Management: Maintain caseloads, coordinate with other service providers, and communicate client progress to relevant stakeholders.
Qualifications
Education: Bachelor's degree in psychology, special education, or a related field.
Certification: Current QASP-S certification from a recognized credentialing body, such as the Qualified Applied Behavior Analysis Credentialing Board (QABA).
Experience: Minimum of 3 years in the field of ABA, including comprehensive intervention development and implementation for children and adolescents. At least 1 year of supervisory experience with Behavior Technicians (BTs) or Registered Behavior Technicians (RBTs) is preferred.
Skills: Strong organizational skills, effective communication, problem-solving abilities, and a collaborative mindset.
Schedule
Workdays: Monday to Friday
Shift: Day Shift
Weekends: Not required
Benefits
Compensation: Competitive salary with monthly incentive bonuses
Time Off: Paid Time Off (PTO), paid federal holidays, and up to 5 days off during end-of-year shutdown
Professional Development: Continuing education reimbursement, license dues reimbursement, and access to the latest therapy material resources
Technology: Company-provided iPad
Insurance: Health, vision, and dental insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA); voluntary life insurance; long-term and short-term disability
Retirement: 401(k) plan
Additional Perks: Mileage reimbursement, yearly performance bonus, referral bonuses, electronic documentation system, and support from office staff for intake, billing, and administrative tasks
$37k-61k yearly est. 60d+ ago
Regional Supervisor
Hissho Group
Service supervisor job in Raleigh, NC
Full-time Description
As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager.
Responsibilities:
• Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives
• Achieves sales, profit, quality and customer service goals.
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance.
• Work with the Store Teams to control cost and maintain consistency.
• Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources.
• Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products.
• Recruit and Supervise Company Chefs and Franchisees.
• Visits units regularly to inspect unit operations.
• Interfaces with existing clients to maintain satisfaction and retention.
• Resolves client and customer satisfaction related issues.
• Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.
Requirements
Bachelor's degree or related experience.
Sushi experience highly preferred.
Proficiency in Microsoft Office.
Strong organizational, problem-solving, and analytical skills.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Ability and flexibility to travel as require.
Proven ability to mentor and develop successful team members.
$54k-91k yearly est. 18d ago
Client Services Supervisor
North Carolina State University 4.2
Service supervisor job in Raleigh, NC
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care.
Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine..
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
* Medical, Dental, and Vision
* Flexible Spending Account
* Retirement Programs
* Disability Plans
* Life Insurance
* Accident Plan
* Paid Time Off and Other Leave Programs
* 12 Holidays Each Year
* Tuition and Academic Assistance
* And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Client ServicesSupervisor provides operational leadership for the administrative team supporting 10 specialty services at the NC State Terry Center Small Animal Hospital. This role serves as the primary architect of the client and referring veterinarian experience, ensuring seamless patient transitions from intake to discharge. The Supervisor is responsible for maintaining 24/7/365 staffing continuity, standardizing workflows, and fostering staff professional development, all while safeguarding the hospital's fiscal integrity and overarching strategic goals.
Key Responsibilities:
* Team Leadership: Oversee daily operations, manage performance, and professional development for the Client Services team.
* Operational Excellence: Standardize workflows and manage staffing schedules-including emergency desk and holiday coverage-to ensure seamless hospital support.
* Financial Stewardship: Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability.
* Service Delivery: Act as a champion for "service excellence," ensuring a high-quality, compassionate experience for every client and partner veterinarian.
A successful candidate will possess strong leadership acumen and the ability to manage complex operations within a high-volume, fast-paced medical environment.
Other Responsibilities
* Other duties as assigned.
Qualifications
Minimum Experience/Education
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
* Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment.
* Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage.
* Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows.
* Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations.
* Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards.
Required License or Certification
N/A
Valid NC Driver's License required No Commercial Driver's License Required? No
$38k-48k yearly est. 15d ago
Regional (Trails) M/C Supervisor III - DPR65020599
Natural and Cultural Resources
Service supervisor job in Raleigh, NC
Agency
Dept of Natural and Cultural Resources
Division
Parks and Recreation
Job Classification Title
Maintenance/Construction Supervisor III (S)
Number
65020599
Grade
NC15
About Us
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
Description of Work
The Division of Parks and Recreation is seeking a dynamic, efficient, and enthusiastic individual to join the leadership team as a hands-on Project Manager.
This position manages contracts, working in the field with other maintenance staff to achieve trails projects assigned to the parks. Requires thorough knowledge of project management and detailed knowledge of the State's building codes, NC General Statutes and the State Construction Office submittal, bidding, monitoring, inspection and approval processes for Informal Contracts. Will frequently develop and submit highly complex drawings, specifications and construction estimates to the Office of State Construction on behalf of the division for review to meet all state environmental and construction codes and standards.
Serves as project monitor on behalf of the division on highly complex Informal Contracts assigned to them which include the design and construction of trails, maintenance, and demolition projects of the highest complexity in values up to $500,000.00. Development of contract specifications, holding pre-bid meetings, receiving sealed bids, awarding contract projects, pre-construction meetings, hold weekly and monthly progress meetings, submitting invoices and performing project finals and project close outs on behalf of the division.
This work requires complex technical knowledge of a wide range of park system infrastructure facilities and systems with extensive overnight travel throughout the state on a regular basis.
Key Responsibilities
• This position will maintain records and P/M on all equipment assigned to the trails position.
• This position advises management concerning major maintenance needs, request, status of active projects and completion of informal contracts.
Knowledge Skills and Abilities/Management Preferences
Recruitment Range: $53,164 - $71,629
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:
Demonstrated experience of building codes, environmental rules as well as rules and regulations governing repair, maintenance and construction of facilities.
Demonstrated experience with various types of trail systems such as: hiking, bike, equestrian, and/or multi use trails.
Demonstrated experience of carpentry skills at journeyman level for maintenance and construction of bridges, boardwalks, retaining walls, piers, and/or other wood structures related to trails and trail systems.
Demonstrated experience with equipment operation skills at journeyman level for excavators, backhoes, track loader, compactors, tractors, ATV's, bulldozer, and/or other equipment related to trail maintenance and construction.
Demonstrated experience completing cost and cost assessments in detail related to trail maintenance and construction.
Position/Physical Requirements
Typical work schedule is Monday-Friday, 7:30 AM - 5:00 PM, with flexibility 40 hours a week.
Must be able to work weekends, evenings, and/or holidays after regular work shift as necessary.
Position is considered "Essential/Mandatory Staff" and required to work on adverse weather days, during park emergencies, and may be called to work on special events.
Must be able to travel with some overnight stays when necessary.
Must have a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
Within 12-24 months of hire date, must have the ability to obtain and maintain:
Class A CDL
CPR Certification
Emergency Medical Responder Certification
Wildland Fire Suppression Certifications
Certified in S212 Chainsaw Operations Training - perform hazardous tree assessments and if necessary, tree removal within the park.
Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.
***SIGN-ON BONUS BEING OFFERED***
A sign-on bonus of $2,500 is being offered for eligible candidates.
See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy
*Payout contingent on funding availability*
This position is located at:
Lake James State Park
2229 Lake James State Park Rd
Nebo, NC 28761
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Associates degree in construction management, air conditioning, heating and refrigeration technology, industrial maintenance technology or mechanical engineering technology from an appropriately accredited institution AND three (3) years of progressive experience in construction or facility maintenance including two (2) years of supervisory experience in construction, maintenance and/or repair of buildings and facilities;
OR
High school or General Educational Development (GED) diploma AND five (5) years of progressive experience in facility maintenance or construction including journey level experience in at least three (3) building or mechanical trades including two (2) years of supervisory experience in construction, maintenance and/or repair of buildings and facilities;
OR
An equivalent combination of education and experience.
Necessary Special Qualification
May require current certification by the EPA as a Type I, II, III or Universal technician as required by 40 CFR part 82, subpart F.
The North Carolina Division of Parks and Recreation exists to inspire all its citizens and visitors through conservation, recreation and education.
Conservation: To conserve and protect representative examples of North Carolina's natural beauty, ecological features, recreational and cultural resources within the state parks system;
Recreation: To provide and promote safe, healthy and enjoyable outdoor recreational opportunities throughout the state; and
Education: To provide educational opportunities that promote stewardship of the state's natural and cultural heritage.
To explore NC State Parks visit: https://www.dncr.nc.gov/visit/state-parks
Click here to learn about employee perks and benefits.
Click here to see the Total Compensation Calculator.
Supplemental and Contact Information
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Be sure to complete the application in its entirety.
Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Veteran's and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility
It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
Sign On Bonus Eligibility
To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act. Employee eligible for a sign-on must work at least 20 hours per week.
All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire. Additional information regarding the Sign-on Policy can be found here.
CONTACT INFORMATION
N.C. Department of Natural and Cultural Resources
Division of Parks and Recreation
121 W. Jones Street, Raleigh, NC 27601
Phone: 919-707-9360
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Victoria Ann Lykes
Email:
employment@dncr.nc.gov
$53.2k-71.6k yearly Auto-Apply 6d ago
Regional Supervisor
Hissho Sushi 3.7
Service supervisor job in Raleigh, NC
As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager.
Responsibilities:
• Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives
• Achieves sales, profit, quality and customer service goals.
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance.
• Work with the Store Teams to control cost and maintain consistency.
• Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources.
• Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products.
• Recruit and Supervise Company Chefs and Franchisees.
• Visits units regularly to inspect unit operations.
• Interfaces with existing clients to maintain satisfaction and retention.
• Resolves client and customer satisfaction related issues.
• Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.
Requirements
Bachelor's degree or related experience.
Sushi experience highly preferred.
Proficiency in Microsoft Office.
Strong organizational, problem-solving, and analytical skills.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Ability and flexibility to travel as require.
Proven ability to mentor and develop successful team members.
$37k-51k yearly est. 18d ago
Senior Multiplatform Supervisor
Capitol Broadcasting Company 4.1
Service supervisor job in Raleigh, NC
The Senior Multiplatform Supervisor (Mornings) is a key leadership role in the WRAL newsroom, overseeing the strategic presentation and execution of daily newscasts across all platforms. This individual leads a team of newscast and digital producers, ensuring editorial excellence, innovative storytelling, and consistent delivery of engaging news content for WRAL.com, WRAL News+, YouTube, social media, and linear television. The Senior Multiplatform Supervisor (Mornings) also mentors staff, fosters a collaborative newsroom culture, and plays a critical role in developing multiplatform strategies for breaking news, investigative content, and accountability journalism.
Essential Functions & Responsibilities
Leadership & Team Management
* Oversee and guide a team of Platform Managers and Producers in the execution of daily newscasts.
* Act as a mentor, coach, and editorial resource for producers and content teams.
* Assume executive producer duties in their absence and support newsroom leadership initiatives.
* Encourage a culture of accountability, creativity, and excellence in storytelling.
Newscast Strategy & Execution
* Plan, coordinate, and produce impactful newscasts that align with WRAL's editorial vision and viewer expectations.
* Work with television and digital producers to determine content hierarchy, write clear and compelling scripts, manage rundowns, and execute clean transitions between segments.
* Maintain a sharp editorial eye to elevate key content, particularly enterprise and investigative reporting.
Multiplatform Content Production
* Lead editorial direction with the executive producer and collaborate across teams to ensure consistency and depth across platforms.
* Write and produce news content for web, social, digital, and broadcast.
* Edit video and visual content for both digital and television audiences using non-linear editing tools (e.g., Edius, Adobe Premiere).
* Coordinate closely with design teams to enhance storytelling through smart, data-driven visuals and graphics.
Breaking News Leadership
* Lead the real-time production and editorial strategy during breaking news events.
* Manage live updates across TV, web, streaming, and social platforms; adjust rundowns dynamically to respond to evolving stories.
Editorial Judgment & Quality Control
* Uphold the highest standards of journalism and ethical reporting.
* Review and approve scripts, video, and digital content to ensure clarity, fairness, accuracy, and engagement.
* Integrate accountability journalism prominently in daily coverage.
Digital Integration & Audience Engagement
* Collaborate with digital teams to optimize story promotion and distribution on WRAL.com, apps, and social media.
* Leverage analytics and audience feedback to refine content choices and storytelling strategies.
* Repurpose and enhance broadcast stories for digital formats, ensuring maximum reach and viewer retention.
Required Qualifications
Education & Experience
* Bachelor's degree in Journalism, Communications, or related field preferred.
* Minimum 3-5 years of experience as a TV news producer or editorial manager in a fast-paced newsroom.
Skills & Attributes
* Proven newsroom leadership with exceptional editorial judgment.
* Strong script writing, line producing, and video editing abilities.
* Proficiency with newsroom software (e.g., ENPS, iNews), desktop video editing systems, and content management platforms.
* Collaborative mindset with the ability to lead cross-functional teams under tight deadlines.
* Excellent communication skills, both verbal and written.
* Flexible availability, including nights, weekends, and breaking news scenarios.
Benefits:
* Competitive salary based on experience.
* Benefits package including:
* Comprehensive health insurance plan options
* Vision and Dental Insurance
* Company sponsored life insurance
* Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
* 401K with company match
* Generous paid time off
* 9 paid company holidays
* Opportunities for professional development and career growth.
* Dynamic and inclusive work environment with a supportive team culture.
* Exciting projects and growth opportunities within a leading organization.
* Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Pre-Employment Information:
* A pre-employment drug screening is required.
* Capitol Broadcasting Company participates in E-Verify.
* Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not.
EEO Statement:
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement:
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.
$33k-48k yearly est. Auto-Apply 42d ago
Service Supervisor
Early Bird Night Owl
Service supervisor job in Carthage, NC
JOB TITLE: ServiceSupervisorREPORTS TO: General Manager MISSION STATEMENT: At Wisco Taco Foxtrot, our mission is simple: serve up inventive flavors, Wisconsin charm, and laid-back fun; one taco and cocktail at a time. We're here to bring people together in a vibrant, welcoming space that feels like your favorite hangout. Whether you're staying for hours or just stopping in, WTF is your go-to spot for food, fun, and unforgettable moments.
OUR CORE VALUES INSPIRE WONDER Innovate with Flavor | Surpri se and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often
POSITION SUMMARY:The Servicesupervisor is responsible for helping to manage the daily operations of the food and beverage operation, including guest service, inventory, and safety. The Servicesupervisor will work closely with the General Manager and Kitchen Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To be successful, you should exhibit leadership experience in food and beverage service, operational applications, and employee training techniques. You will have high standards when it comes to guest experience, understand brand standards, and you will take ownership and pride in your work.
DUTIES AND RESPONSIBILITIES:
Service Standards
Responsible for daily operations, ensuring the quality and standards set forth by the General Manager
Attend weekly manager meetings to receive service focus points, discuss details of upcoming events and programming, and communicate any operational needs or service bottlenecks
Work a variety of scheduled floor shifts throughout the week to fill in staffing gaps, support the team, and lead by example, using any down time to find efficiencies, generate ideas for programming, events, and menus, and find areas of improvement for staff training
Monitor that food quality is consistent, appealing, and prepared to guest specifications
Be the expert whenever you are managing - understand the POS, steps of service, and menus inside and out
Guest Experience
Interact with guests to obtain feedback on quality of service and food in outlets
Resolve guest complaints and coordinate with the General Manager to resolve issues
Ensure consistency on each shift for guest perception - notice the small details (are we set up in time, is the team off their phones, do we have clean menus, are the tables wiped, is our host present etc.)
Financial Performance
Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries)
Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met
Collaborate with the General Manager to brainstorm programming and events
Health and Safety Standards
Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
Coordinate cleaning program and make recommendation for improvements
Enforce Early Bird Night Owl/Wisco Taco Foxtrot human resources policies in all aspects of employee and guest relationships
Team Hiring, Retention, and Mentorship
Stay up to date with websites, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives
Support and coach associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Wisco Taco Foxtrot's core values
Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed
QUALIFICATIONS:
Minimum of 1 year restaurant/bar leadership
Strong leadership skills and the ability to train, coach, develop and motivate others
Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment
Attention to detail
Highest level of integrity and a hands-on management style
Experience with Toast point of sales system preferred
Exceptional organizational and operational skills, and detail-oriented with proven time management skills
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking
*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
EDUCATION: High School Diploma / GED required Higher education degree in hospitality management or related field or equivalent work experience preferred PHYSICAL ABLITIES:
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 35 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
COMPENSATION: starting at $20/hr
$20 hourly 15d ago
Ops Supervisor I
CMA CGM Group 4.7
Service supervisor job in Whitsett, NC
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
Pay Range: 73,600
YOUR ROLE
Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.
WHAT ARE YOU GOING TO DO?
* Develop and provide excellent customer service to internal and external customers at all times.
* Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
* Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
* Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
* Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
* Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
* Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
* Effectively participate in and/or supervise department projects related to assigned area of responsibility.
WHAT ARE WE LOOKING FOR?
* Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
* Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
* Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
* Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
#LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
How much does a service supervisor earn in Cary, NC?
The average service supervisor in Cary, NC earns between $29,000 and $76,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Cary, NC
$47,000
What are the biggest employers of Service Supervisors in Cary, NC?
The biggest employers of Service Supervisors in Cary, NC are: