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Service supervisor jobs in Cerritos, CA

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  • Supervisor, Operations

    Adapthealth LLC

    Service supervisor job in Santa Fe Springs, CA

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Supervisor, Operations This position oversees the operations performed within a Branch. Provides leadership, guidance and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient's home accurately and on time. Collaborates with leadership, health systems, hospice partners and key community referral sources to improve patient services. Job Duties: Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization. Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals. Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner. Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol. Addresses service concerns, identifies trends and reacts accordingly. Work with regional and department leadership to resolve concerns and to improve the patient experience. Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements. Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient's condition through visit reports and telephone communication. Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance. Assist in resolving patient equipment problems under emergency conditions. Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients. Assume on-call responsibilities during non-business hours in accordance with company policy. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. Maintain patient confidentiality and function within the guidelines of HIPAA. Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establishes annual goals and objectives for the department based on the organization's strategic goals. Perform other related duties as assigned. Competency, Skills and Abilities: ? Strong ability to co-manage in a multi-site environment. Ability to be an independent thinker. Decision making, analytical and problem-solving skills with attention to detail. Strong verbal and written communication. Excellent customer service skills, Proficient computer skills and knowledge of Microsoft Office, specifically Excel. Ability to prioritize and manage multiple projects. Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. Requirements: Minimum Job Qualifications: An associate degree from an accredited college required, bachelor's degree preferred. Five (5) years' experience in the HME leadership is required. Relevant experience in health care, insurance customer services, claims, billing is preferred. Valid and unrestricted driver's license in the state of residence. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. PIcb19e201c690-37***********2
    $49k-85k yearly est. 2d ago
  • Customer Service/Inside Customer Account Manager

    AGSE

    Service supervisor job in Santa Fe Springs, CA

    An Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with limited direct supervision and plays a critical role in providing an interface between Customer and Company and handles themselves in a friendly and professional manner. This position will manage the activities of both AGSE and Westmont. JOB DUTIES AND RESPONSIBILITIES Assume the day-to-day commercial customer internal focused activities such as: quote processing, sales order processing, contract review, export compliance, customer returns, customer complaints, requests for information, quote follow up, open order management, scorecard analysis and customer satisfaction surveys Quote Processing: o Manage customer request for quote to determine and/or verify requested part numbers by analyzing technical manual parts lists, engineering drawings, bills of materials, and other specifications to understand what needs to be quoted o Understand customer need and recommend products by utilizing company website to determine and/or verify requested part numbers o Ensure customer requirements and/or terms and conditions are reviewed, understood, and incorporated into the pricing of the quote o Gather first-hand information from historical quotes o Interface with Production Control and Supply Chain to ensure product lead-times o Create quote in the company business system and use sales market guidelines to determine sell price o Ensure accuracy of quote output prior to submittal to Customer, Sales Rep or customer portal Sales Order Processing: o Manage customer purchase order/contract by conducting a review to identify any gaps between quote/price agreements and customer purchase order and resolve any issues identified with customer o Verify purchase order/contract requirements are consistent with AGSE standard terms of sale and/or specific customer contractual requirements o Identify any customer requirements to ensure they were referenced on the quote, otherwise, perform a review to confirm compliance and any cost impact o Create sales order in the company business system, including customer requirements, special flow downs, and making note of any open issues which require resolution prior to shipment of order o Ensure accuracy of sales order prior to formal acknowledgement to the Customer via e-mail or portal Account Management: o Ensure all customer facing requests have been vetted for compliance to AGSE's Export Compliance policies and/or applicable Government regulations o Log, monitor, and maintain specific data elements associated with customer equipment returned for repair within the established process, ensuring information is both timely and accurately defined o Log, monitor, and maintain specific data elements associated with customer complaints and following through on actions required to resolve the issue to ensure customer satisfaction o Interact with internal departments (Engineering, Supply Chain, Production Control, Manufacturing, Quality, Shipping and Accounting) to obtain feedback to ensure customer needs are met o Monitor processing time of quotes, sales orders, repair orders, complaints, and on time delivery from inception to closeout by reviewing status dashboards in the company business system o Ability to maintain and nurture customer relationships by providing excelling Customer Service in an accurate and timely manner, and by coordinating with Regional Sales Directors to resolve customer-related disputes JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS Education: Bachelor's degree required Experience: At least 2 years of Customer Service Ability to work in a structured, process-oriented environment to meet key performance indicators Intermediate skill level in Microsoft Office Suite Ability to work within multiple Outlook e-mail boxes, which are accessible by all Customer Service team members, and using the Categorize feature to identify the appropriate action/status of each e-mail request Proficient in business (formal) e-mail writing skills Ability to navigate various customer portals for requests for quotes, orders, updates, changes, etc. Ability to independently resolve routine to relatively complex work-related issues Dedicated, customer friendly person who provides customer satisfaction, via e-mail, phone, virtual meeting, or face-to-face meeting Negotiating skills with the ability to influence outcomes This position may require access to Controlled Data and/or Information, whereby, only a US Person will be considered for this position, as defined by 22 C.F.R 120.15 (US Person includes US Citizen or lawful permanent resident) Previous aerospace industry work experience Previous manufacturing industry work experience Some experience reading and interpreting technical documents Comprehensive understanding of Enterprise Resource Planning (ERP) System Basic knowledge of contract language What We Offer AGSE offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about AGSE and our products or services, please visit us on the internet at ***************** Pay: Salary $67,000-$85,000 per year PLUS discretionary bonus This role is considered exempt and an “ONSITE” role only. AGSE is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly range that AGSE reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position considers the wide range of factors that Westmont considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. Please note that it is not typical for AGSE employees to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Benefits 401(k) 401(k) matching 100% up to 5% of compensation Dental insurance Employee assistance program FSA “Flexible Spending Account” Health insurance Life insurance Paid time off. Tuition reimbursement Vision insurance PHYSICAL REQUIREMENTS & WORKING CONDITIONS While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees work under typical office conditions, and the noise level is usually quiet to moderate. However, in certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.
    $67k-85k yearly 4d ago
  • Administrative Supervisor

    Hire Power 4.0company rating

    Service supervisor job in Los Angeles, CA

    83000.00 USD - 106000.00 USD Our client, an Am Law 100 firm, is seeking an Administrative Supervisor for its Los Angeles office. Reporting to the Director of Business Operations, this role is responsible for overseeing daily administrative functions, supervising office staff, and supporting the implementation of firm wide initiatives at the local level. Key Responsibilities: Oversee day-to-day operations of departments including Client Services, Paralegals, Office Services, Records, Facilities, and Reception Supervise staff, manage workflow, and ensure department priorities and resources are aligned Coordinate and implement firmwide initiatives and local office projects, including moves, maintenance, and security Plan and execute office events and contribute to employee onboarding and integration Maintain vendor relationships and administrative files, generate reports and presentations Support budgeting processes, including planning, tracking, and reconciliation for assigned departments Assist in hiring and onboarding of administrative staff Act as a liaison between the local office and firm leadership on operational matters Qualifications: Bachelors degree preferred Minimum 6 years of experience in a legal or professional services environment required At least 2 years of supervisory experience preferred Proficiency in Microsoft Office Suite; familiarity with budget management and office services best practices Strong organizational, interpersonal, and communication skills This is a hybrid position with occasional overtime as needed. The ideal candidate will be proactive, collaborative, and experienced in managing office operations in a fast-paced, professional environment. Location Los Angeles, California, United States Salary 83,000.00 - 106,000.00 (USD) Package Details Full benefits & bonus
    $53k-86k yearly est. 60d+ ago
  • Director, Well-Being Services

    Blue Zones Health 4.1company rating

    Service supervisor job in Los Angeles, CA

    We are seeking a highly organized, people-oriented Director, Well-Being Services, to oversee a dynamic, multidisciplinary virtual care team. This individual will manage the operational performance and professional development of a group of clinical and non-clinical providers - including advanced practice providers (APPs), occupational therapists, RDs, LCSWs, and health coaches - who deliver patient care virtually as a part of Blue Zones Health Wellbeing Services. This role partners closely with the Clinical Supervisor (Chief Clinical Officer) to ensure the team delivers high-quality, efficient, patient-centered care. Significant clinical experiences, strong management, analytical, and communication skills are essential to ensure the team meets productivity, quality, and engagement goals. The compensation range for this role is $150,000 - $175,000 annually. Key Responsibilities Team Performance & Operations Monitor and manage team performance against defined KPIs including productivity, patient satisfaction, care quality, privacy compliance, scope of practice, protocol alignment, and patient-provider connection rate. Own team “fill rate” - ensuring patient demand is matched with provider capacity and optimizing schedules for efficiency. Oversee daily and weekly operations of assigned care team, including staffing levels, scheduling, and resource allocation. Own the development of, planning, scheduling of Virtual Prescription coaching classes. Collaborate with Marketing team to achieve enrollment goals for Virtual Prescription coaching classes. Collaborate with Community team to schedule, staff, and optimize community events where provider staff are present. Identify missing or inefficient protocols. Collaborate with clinical and product leadership to design improvements. Identify potential deviations from scope or protocol and escalate appropriately to clinical leadership for review or intervention. Partner with Clinical Supervisor to ensure alignment between operational performance and clinical quality standards. (dashboard) Host case conferences (or facilitate them with CCO or clinical lead leading them) Team Development & Leadership Lead, motivate, and support a distributed team of providers to achieve high engagement and performance. Conduct regular 1:1s, team meetings, and performance reviews. Address interpersonal or performance issues or other HR issues (pay, market value, etc,) promptly and constructively. Design and implement professional development plans and training opportunities for team members. Ensure all staff are performing top of license. Ensure right credentials and scope of service (all coaches should be NBC-HWC, all LCSWs should be licensed, staff privileges should be made clear (scope of service signed off by CCO) Quality & Continuous Improvement Review operational and patient experience data to identify trends and drive improvement initiatives. Collaborate with cross-functional partners (Clinical Operations, Product, HR, etc.) to streamline workflows and remove barriers to excellent care. Collaborate with the Clinical Supervisor and Quality team to monitor compliance with scope-of-practice guidelines, standing orders, and clinical workflows. Ensure adherence to company policies, established protocols, scope of practice, privacy standards (HIPAA), and all applicable regulations. Collaborate with Product team to define requirements to improve workflows, data gathering, and impact measurement. Collaborate with clinical team on the development of new programs and care pathways Qualifications and Requirements RN with NBC-HWC certification preferred Bachelor's degree required; Master's preferred (e.g., Healthcare Administration, Business, or related field). Clinical experience either as a clinician or supervising clinicians 7+ years of experience in healthcare operations, clinical administration, or people management, ideally in a virtual care or digital health environment. Proven ability to manage and motivate remote teams. Strong analytical skills: ability to interpret performance data and translate insights into action. Excellent interpersonal, communication, and conflict-resolution skills. Highly organized with the ability to prioritize and manage multiple projects simultaneously. This is a hybrid role; must be able to travel when needed A valid Driver's License with reliable transportation For more information about Blue Zones Health, check us out at ************************ Blue Zones Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.
    $150k-175k yearly 3d ago
  • Building Services Director

    Coastal Heights Senior Living

    Service supervisor job in Costa Mesa, CA

    Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. Responsibilities: Supervises the maintenance of the buildings, grounds, security and mechanical assets of the Community. Responsible for the execution of all housekeeping, laundry and transportation services throughout the community in accordance with established guidelines in community policy and procedures. Responsible for the total operation and maintenance of the campus. Supervises the maintenance of Community buildings to the high standards of construction. Develops vendor relationships and negotiates contracts for maintenance services when appropriate. Conducts inspections on apartments prior to occupancy. May receive after hours calls for maintenance emergencies. Develops and implements a comprehensive preventative maintenance program and work order system. Plans, organizes, develops and leads the overall housekeeping/laundry operations in accordance with federal, state and local laws. Reviews monthly financial statements and implements plans of action for deficiencies. Processes and submits monthly expenses and budget data timely. Completes team member staffing and scheduling according to operational and budgetary guidelines. Ensures transportation vehicles are maintained in good working condition. Have vehicles regularly inspected to ensure safety and cleanliness. Oversees that all passengers are safely driven from community area to destination according to schedule. Qualifications: High School Diploma or Bachelors/Technical degree in related field. Four years maintenance supervision experience. HVAC experience or training. Working knowledge of machinery, tools, repair techniques, plumbing and related repair. Experience with electrical systems, phone systems, fire panels, emergency response systems and disaster preparedness. Proficient in Microsoft Office. Ability to handle multiple priorities. Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well. Benefits: In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401((k) plan with company match our Employee Assistance Program and accident insurance policies. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V
    $99k-179k yearly est. 1d ago
  • Sanitation Group Team Lead

    Confidential Jobs 4.2company rating

    Service supervisor job in Covina, CA

    Sanitation Group Team Lead Pay: $70,000 - $100,000 The Sanitation Team Lead is responsible for guiding and mentoring sanitation associates to ensure that all safety, food safety, and cleanliness standards are consistently upheld. This role plays a key part in driving sanitation performance, maintaining regulatory compliance, and fostering a culture of safety and accountability within the department. Key Responsibilities: Team Leadership & Development Provide clear direction and support to the sanitation team during assigned shifts. Promote team engagement and continuous learning through cross-training, coaching, and hands-on support. Support hiring, onboarding, and performance feedback processes for sanitation associates. Sanitation Operations Ensure the execution of daily sanitation tasks for production lines, equipment, and facility spaces in accordance with established procedures. Uphold compliance with all regulatory standards including GMP, HACCP, FDA, and internal food safety protocols. Conduct regular inspections and audits; initiate and document corrective actions where required. Safety & Quality Reinforce a strong safety culture by ensuring the use of appropriate PPE and adherence to safe work practices. Identify and respond to food safety or quality issues promptly and escalate to the appropriate parties. Follow lockout/tagout and chemical safety procedures consistently. Continuous Improvement & Documentation Monitor key performance indicators such as rework, sanitation efficiency, and downtime related to cleanliness. Collaborate with other departments to improve processes, reduce waste, and maintain a clean and efficient operation. Track labor, supply usage, and sanitation metrics; ensure accurate and timely completion of reports and logs. Scheduling & Administration Manage team schedules, ensuring appropriate crewing and de-crewing in alignment with sanitation needs. Coordinate cleaning cycles around production schedules to minimize downtime and maximize line readiness. Maintain accurate records in systems such as CMMS, timekeeping platforms, and sanitation logs. Minimum Qualifications: High school diploma or GED required; Bachelor's degree preferred At least 2 years of supervisory experience, preferably in sanitation or food manufacturing Ability to work in cold environments (34°F) for extended periods Strong verbal and written communication skills Proficiency with Microsoft Office, Google Suite, and familiarity with systems such as JDE, RPMS, DSI, and ADP Willingness to work a flexible schedule including weekends, holidays, or nights as needed Bilingual (English/Spanish) is a plus Desired Skills & Attributes: Strong leadership and interpersonal skills Ability to prioritize and solve problems in a fast-paced environment Detail-oriented with a focus on compliance and quality Comfortable working cross-functionally with operations, quality, and maintenance teams Self-motivated and capable of working independently Open to feedback and committed to team success
    $70k-100k yearly 2d ago
  • Retail Merchandising Team Lead

    Sas Retail Services

    Service supervisor job in Torrance, CA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brandsand retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $18.27 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.
    $18.3 hourly 4d ago
  • Supervisor, Creative Services

    Knott's Berry Farm 4.1company rating

    Service supervisor job in Buena Park, CA

    Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.
    $68.6k-80k yearly 4d ago
  • Fire Alarm Service Supervisor

    The Hiller Companies 4.3company rating

    Service supervisor job in Orange, CA

    Job Details Hiller Los Angeles - Orange, CA $101000.00 - $132000.00 Salary/year Description The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Fire Alarm Service Supervisor is responsible for overseeing the day-to-day operations of the Fire Alarm Service team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Pay Range: $101,000 - $132,000 Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: Education, Licensure & Certifications: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. Experience: 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Knowledge, Skills, Capabilities: Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $101k-132k yearly 60d+ ago
  • Field Service Supervisor (Dock/Door Foreman)

    National Equipment & Service Corporation 3.5company rating

    Service supervisor job in Irvine, CA

    Who We Are National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry. Why NES At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees! What the Role is The Field Service Supervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field Service Supervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards. Key Responsibilities: In-Field Oversight: Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies. Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment. Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed. Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations. Training: Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction. Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets. Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future. Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles. Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field. Customer Engagement: Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings. Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems. Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience. Required Qualifications: Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems. Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad. Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects. Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance. Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction. Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site. Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians. Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget. Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field. Driver's License: Valid Driver's License with a clean driving record. Additional Qualifications (desired, but not required): Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications. Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work. Advanced Leadership Training: Formal training or certification in leadership, team development, or project management. Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment. Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives. Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base. Work Environment: Work in various environments, including warehouses and outdoor customer locations. Use of personal protective equipment (PPE) is required for safety. Travel Requirements: Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence. Benefits: Health: Medical/Dental/Vision (50% employer contribution for Medical) Additional Insurances: Life, Critical Illness, Accident, etc. Free Employee Assistance Program Financial: Weekly Paychecks Overtime Opportunities Annual Performance and Compensation Reviews Quarterly celebrations and rewards Bonus program based on team goals and field sales 401(k) Time Off: 2 weeks dedicated Vacation Time 5 days dedicated Sick Time 7 Paid Holidays Safety: All necessary PPE provided on day one Personalized OSHA-compliant fire-rated uniforms Aerial Lift and Forklift Certification OSHA certifications First Aid / CPR / BLS Employee Development: Comprehensive paid training program Opportunities for growth and internal advancement Tuition Reimbursement Tools and Equipment: Company-branded gear iPhone and iPad Fully equipped vehicle with welder, tools, and equipment Fuel and maintenance card Equal Opportunity Employment: NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
    $47k-73k yearly est. 60d+ ago
  • Supervisor, Customer Service - Pac Sales

    Best Buy 4.6company rating

    Service supervisor job in San Juan Capistrano, CA

    The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store. This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience. Responsibilities include: * Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily * Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable * Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable * Manages Alerts and Qs daily to ensure no customer disappoints * Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions. * Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store * Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable * Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards * Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists * Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully * Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner Basic Qualifications: * 1+ yrs Management or Supervisory experience * 1+ yrs Sales or Customer Service experience Preferred Qualifications: * 1+ Yrs Retail experience * 1+ Yrs Appliance or Luxury Products experience Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1000451BR Location Number 001706 PAC San Juan Capistrano CA Store Address 32501 Calle Perfecto$17.98 - $27.68 /hr Pay Range $17.98 - $27.68 /hr
    $18-27.7 hourly 30d ago
  • Field Service Supervisor

    Vets Hired

    Service supervisor job in Orange, CA

    We are seeking a Field Service Supervisor for our office in Orange, CA. Primary Objectives/Scope Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth. Essential Job Duties Routinely demonstrate and create a helpful and positive work culture Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge of all products Make recommendations to the Field Service Manager for any identified service training needs Assist the Sales department with sales demos as requested Handle service calls in the event that the open call load is high Perform other duties as assigned Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees Qualifications Excellent communication skills, both verbal and written; strong customer service skills Strong relationship management skills with customers, vendors, and employees Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment Effective organizational skills with the ability to manage conflicting demands and priorities Demonstrates initiative, seeking out relevant information to make timely decisions Strong work ethics and ability to work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel, and Word Ability to work evenings and weekends during peak periods Experience Associates degree or equivalent 3+ years of related experience required, industry experience preferred Working Place: Orange, California, United States Company : 2025 July 17th Virtual Fair - Pacific Office Automation
    $49k-83k yearly est. 60d+ ago
  • Service Supervisor, Plumbing

    Service Champions 4.4company rating

    Service supervisor job in Brea, CA

    Service Champions is seeking an experienced and motivated Plumbing Service Supervisor to oversee our plumbing operations in Orange County, CA. The Plumbing Service Supervisor will be responsible for managing a team of plumbers, ensuring high-quality workmanship, maintaining safety standards, and optimizing job efficiency. This position requires strong leadership, technical expertise, and the ability to train and mentor team members. Key Responsibilities: Supervise and coordinate daily plumbing operations, ensuring projects are completed on time and within budget. Lead, train, and mentor plumbing technicians to enhance their skills and maintain high-performance levels. Ensure compliance with local plumbing codes, safety regulations, and company policies. Assist with troubleshooting complex plumbing issues and provide technical guidance to the team. Maintain inventory control of plumbing materials and equipment. Work closely with the dispatch team to schedule jobs efficiently. Conduct site visits and inspections to ensure quality control and customer satisfaction. Address customer concerns and provide excellent service to maintain Bell Brothers' reputation for quality workmanship. Support hiring, training, and performance management initiatives for the plumbing department. Assist in the development and implementation of strategies to improve productivity and profitability. Qualifications: Minimum of 5 years of experience in residential plumbing. At least 2 years of experience in a supervisory or leadership role preferred. Strong knowledge of plumbing systems, codes, and safety regulations. Excellent leadership, communication, and problem-solving skills. Ability to read blueprints, schematics, and technical drawings. Proficiency in using plumbing tools and equipment. Valid driver's license. Ability to work flexible hours, including weekends and on-call rotations as needed. Benefits: Competitive salary based on experience, with opportunity for bonus. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Ongoing training and career development opportunities. Company vehicle provided. #SCC Pay Range$85,000-$95,000 USD About Service Champions: A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them. You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Privacy Policy
    $85k-95k yearly Auto-Apply 19h ago
  • Principal Community Services Supervisor

    City of Santa Monica, Ca 4.1company rating

    Service supervisor job in Santa Monica, CA

    The current vacancy is located at Virginia Avenue Park within the Housing & Human Services Department. Virginia Avenue Park (VAP) serves as a hub for community-based programs that promote the wellbeing of residents of Santa Monica, particularly those that reside and go to school in the Pico Neighborhood. VAP provides an array of programs, workshops, classes, services, and events for youth, teens, their families, and other Santa Monica households. The ideal candidate will place a strong emphasis on principles of cultural competency, service coordination across providers, and youth development. The VAP Principal Supervisor will serve as a liaison between community members and other stakeholders. Strong leadership, interpersonal, and communication skills are vital to the success of this position. Bilingual proficiency (English/Spanish) is required. NOTE: The eligibility list resulting from this recruitment will be used to fill all vacancies that occur in the City during the life of the list. Job Summary: Oversees community services offered to the public by the City; supervises a range of programs that offer educational, cultural and recreational activities and events to the public; oversees program development and program evaluation activities to ensure the delivery of responsive and effective community services programs. Representative Duties (Duties may vary depending upon assignment.) Develops, directs, supervises and promotes one or more major community services that offer a variety of educational, cultural, recreational, social, human service, and community outreach programs to the public. Determines annual staffing levels (including the use of volunteer resources) and develops and controls annual operating budgets for programs. Develops annual program work plans including a master calendar of events and activities. Develops and oversees new program initiatives to meet critical community needs. Analyzes and identifies revenue-producing opportunities for programs; identifies community resources, including volunteers, to support programs; develops and implements fundraising strategies and assigns fundraising activities to program staff as appropriate; prepares or assists in the preparation of grant applications. Supervises program staff; oversees the development and implementation of staff training programs to ensure a high level of customer service to program participants. Develops program standards and monitors and evaluates overall program effectiveness; makes recommendations to division head on needed changes in program direction and content. Oversees the general operations and maintenance of facilities that support community service programs at one or multiple sites; develops policies of operation; identifies preventative and emergency maintenance needs and capital improvements, and makes recommendations to division head; may oversee daily facility operations; may review and submit work requests. Represents programs to the public and community groups; staffs program advisory boards; may staff non-profit boards of directors. Handles sensitive community/participant complaints and responds to inquiries. Conducts studies and surveys, maintains and analyzes records and prepares a variety of reports including financial and grant reports, customer satisfaction reports, and quarterly reports to the Recreation and Parks Commission. May chair a park-based staff team from different divisions and departments. Performs other duties as assigned. Requirements KNOWLEDGE, SKILLS, AND ABILITIES Note:The specific knowledge, abilities, and skills may vary depending upon assignment. Knowledge of: Principles and practices of community service, or recreation administration Principles of program development and programming for community service programs Community outreach strategies Principles of facility management Principles of community event management Fundraising strategies and grant proposal writing techniques Principles of grant management Principles of budget development and management Supervisory principles, practices and techniques Multi-cultural outreach strategies, especially those for traditionally under-served members of the community Ability to: Plan, manage and direct a variety of community service programs and activities Evaluate and administer community services, including a variety of programs, activities and events simultaneously Conduct fundraising activities Promote community participation in programs Prepare and present clear and concise oral and written reports and recommendations Provide staff support to advisory committees and prepare agendas and minutes Establish and maintain effective working relationships with a variety of individuals including inter-program and inter-divisional staff committees within the City; other government officials, community groups, boards and commissions and the public Coordinate programs with other community groups and agencies Provide customer service Work with persons from diverse social cultural, and economic backgrounds as well as a variety of work styles, personalities and approaches Select, train and supervise staff Skill in: Dealing with the public Leadership and supervision Working cooperatively with community groups Using a personal computer and applicable software applications Writing reports and correspondence REQUIREMENTS Minimum Qualifications: Education: Graduation from an accredited college with a bachelor's degree. Additional relevant work experience may substitute for the required education on a year for year basis. 30 semester units is equivalent to one year of education. Experience: Four years of recent, paid responsible paid experience developing, organizing and supervising community service programs, including at least two years in program management and staff supervision. Bilingual skills may be required depending upon the job assignment. Licenses and Certificates: Possession of a valid Class "C" driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Successful completion of State of California approved courses in food services, sanitation and food service management within one year of hire, if appropriate. Possession of a valid cardiopulmonary resuscitation and first aid certificates within six months of hire. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Writing Project Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call **************, TDD ************** (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS Work is routinely performed indoors in a home office or work office setting in accordance with the City's Hybrid Workplace Policy. Office work may require sitting for prolonged periods of time and using a computer keyboard, mouse and screen. Off-site assignments and irregular work hours are frequently required. Position may require working in the evening to attend City Council, City commission and board meetings for a range of community meetings at various sites in the community. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School. 01 The Principal Community Services Supervisor position requires a bachelor's degree or a combination of education and additional qualifying work experience. If you would like for your education to be considered you must attach a copy of your college diploma or transcripts to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma or transcripts. If you wish to use additional qualifying experience, please describe that experience below. Be sure to include the name of the employer and the years that experience took place. 02 Describe your experience developing, organizing and supervising community service programs. Please include any experience you have working in a community center or youth-serving facility, including any experience in planning, implementing, and supervising programs specifically for teens, including those considered "at-risk". If you have no such experience, please mark N/A. 03 Describe your experience overseeing a park-based program or community center's commission, task force, parent groups, or advisory board. If you have no such experience, please mark N/A. 04 In a fast-paced, community-facing environment, priorities often shift quickly. Please describe an example of how you managed competing demands while maintaining high-quality service delivery. 05 Describe your recent work experience supervising the work of others. In your response, define the depth and range of the supervisory duties you have exercised; include the job titles of the position(s) you have supervised, and where and how long you performed supervisory duties. If you have no such experience, mark N/A. 06 The current vacancy has a bilingual requirement. Are you bilingual in English and Spanish? * Yes * No Required Question Employer City of Santa Monica Address 1685 Main Street, Room 101 P.O. Box 2200 Santa Monica, California, 90401 Phone ************ Website *******************************************************
    $45k-58k yearly est. 16d ago
  • Field Service Supervisor

    Pacific Office Automation 4.7company rating

    Service supervisor job in Orange, CA

    Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a Field Service Supervisor for our office in Orange, CA. Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth. Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge of all products Make recommendations to the Field Service Manager for any identified service training needs Assist the Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; Qualifications Excellent communication skills, verbal and written; strong customer service skills Strong relationship management skills with customers, vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel and Word Ability to work evenings and weekend hours during peak periods Experience Associate s degree or equivalent 3+ years related experience required, industry experience preferred Pacific Office Automation Benefits $65K -85K DOE Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger. #LI-Onsite #INDSP
    $65k-85k yearly 60d+ ago
  • Supervisor, Healthcare Services Operations Support

    Molina Talent Acquisition

    Service supervisor job in Long Beach, CA

    JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. • Assists in the development and implementation of internal desktop processes and procedures. • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. • Strong analytic and problem-solving abilities. • Strong organizational and time-management skills. • Ability to multi-task and meet project deadlines. • Attention to detail. • Ability to build relationships and collaborate cross-functionally. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
    $49k-82k yearly est. Auto-Apply 27d ago
  • Resident Services Supervisor- Los Angeles 90022 (Corporate)

    Telacu Residential Management, Inc. 4.0company rating

    Service supervisor job in Los Angeles, CA

    Job Description TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours. The Resident Services Supervisor (RSS) will be assigned specific housing communities to work in conjunction with on-site staff and the supervisory team. RSS will proactively engage with all Team Members under their portfolio in a comprehensive, proactive and on-going manner. The RSS will continuously assess and manage healthy aging plans and transition plans in close collaboration with the Resident Service Coordinators under the portfolio. The RSS creates partnerships with community health and social services partners to ensure RSC's facilitate care management meetings to ensure that the most complex situations are tightly coordinated across partner organizations while the aggregate needs of the residents are supported through evidence-based practices. The Resident Services Supervisor (RSS) is responsible to shape communities everyday by supporting the Director of Resident Services Programs (DRSP) and co-workers in providing a supportive environment for seniors and the disabled at TRM/TPM communities. The RSS will take the lead on special projects/assignments, provide new staff training, and performs administrative accountability as directed by DRSP. The RSS is assigned to more than one facility and will travel to all other TRM/TPM facilities, as needed. The RSS is key member of the supervisory team structure and works collaboratively with their peers to orchestrate performance and production. Essential Job Duties •Establishes a positive, productive and professional relationship with assigned communities and colleagues. •Develop and maintain RSC new-hire training materials and keep the RSC manual up to date; •Train new hires and existing RSC's on company policies and procedures; •Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio. •Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans. •Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio; •Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off. •In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs •Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness. •Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.). •Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community. •Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available. •Convene and facilitate team meetings with community partners for strategy development. •Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM. •Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate. •Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities •Attends staff, departmental, and other required meetings •Must be able to work evenings or weekends as needed •Other special projects and coverage of TRM/TPM sites as needed. Experience & Education •Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current. •Bachelor's degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience •Four years' experience working with elderly and/or working with those who are developmentally challenged. •Must be bilingual and fluent in English and Spanish (written and oral). •Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program). •Preferred AASC Online and HUD provided Software •Preferred Two years ADP Workforce Now software •Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet Travel •Frequent local travel •Position may require the employee to travel out of state to attend conferences and trainings •Must have a valid California Driver's License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work. COMPUTER & SOFTWARE SKILLS: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet. Familiarity with AASC Online and HUD-provided software. Physical Requirements: Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation) Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs. Work Environment & Exposures Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste. TELACU Offers a Competitive Benefits Package: Medical health coverage options: Limited HMO, Full HMO and POS Dental coverage options: Dental HMO (DMO) and PPO Vision PPO insurance option Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care 401 (k) Retirement Plan with generous employer match Company Paid Basic Life/ AD&D Insurance Voluntary Supplemental Basic Life/ AD&D Insurance Company Paid Long-Term Disability Company Paid Employee Assistance Program (EAP) Colonial Voluntary Supplemental Insurance Options Paid Time Off for Vacation, Sick and Holidays Education Reimbursement
    $47k-71k yearly est. 7d ago
  • Security Systems Service Supervisor

    Jobstack

    Service supervisor job in Rancho Cucamonga, CA

    We are seeking a Service Supervisor to lead a team of field and service professionals delivering security, life safety, and building technology solutions. Job Description This role blends leadership, technical oversight, and customer service. You will manage day-to-day service operations, supervise technicians, and ensure customer satisfaction while driving operational efficiency and business growth.This position is well-suited for someone with prior experience in field service, project supervision, or technical management who is ready to take on a leadership role in a growing organization. Qualifications 3-5 years of experience in field service, project management, or engineering Prior supervisory or team leadership experience preferred Familiarity with one or more of the following industries: Low voltage / electronic security systems Fire alarm & life safety systems Building automation systems Healthcare technology Strong financial acumen, including cost control and gross margin management Excellent skills in Microsoft Office (Outlook, Excel, Word, PowerPoint; Project a plus) Ability to read technical documentation and support a team in troubleshooting and service delivery What We're Looking For: A natural leader who sets the tone for professionalism, accountability, and teamwork Someone with the ability to mentor, coach, and guide service professionals in the field Strong problem-solving skills with a customer-first mindset Interest in growing within a company that values long-term relationships with employees and clients Additional Information Competitive base pay with performance incentives Paid holidays and vacation time Medical, dental, and vision insurance Life and disability insurance 401(k) with company match Tuition reimbursement and professional development opportunities Vehicle reimbursement plan or company vehicle (depending on role requirements) Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
    $48k-79k yearly est. 60d+ ago
  • Dining Services Supervisor

    Brookdale 4.0company rating

    Service supervisor job in Irvine, CA

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
    $45k-70k yearly est. Auto-Apply 23d ago
  • Supervisor-Oncology Support Services

    City of Loma Linda 3.7company rating

    Service supervisor job in Loma Linda, CA

    Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed. Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred. Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.
    $42k-54k yearly est. Auto-Apply 3d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Cerritos, CA?

The average service supervisor in Cerritos, CA earns between $38,000 and $100,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Cerritos, CA

$61,000

What are the biggest employers of Service Supervisors in Cerritos, CA?

The biggest employers of Service Supervisors in Cerritos, CA are:
  1. Six Flags
  2. Compass Group USA
  3. University of California
  4. City of Compton
  5. Molina Healthcare
  6. Molina Talent Acquisition
  7. Cedar Fair
  8. Knott's Berry Farm
  9. KONE
  10. Morrison Healthcare
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