Service supervisor jobs in Dearborn, MI - 704 jobs
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Service Center Supervisor
Strategic Staffing Solutions 4.8
Service supervisor job in Detroit, MI
Duration: 12 Month Contract
Pay: $30-38/hr W2
Schedule: Hybrid (1-3 days per week)
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Responsibilities include the following. Other duties may be assigned.:
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Select, train, develop, appraise, and counsel support staff personnel.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
Recommend and implement new or improved systems which will enhance or expedite work.
Education:
Bachelor's Degree required.
Three (3) years Operational experience required.
Two (2) years' experience in a leadership role required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and abilities:
Ability to learn and retain information at a fast pace preferred
Strong organizational, planning, analytical and communication skills.
Other related skills and/or abilities may be required to perform this job.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
$30-38 hourly 2d ago
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MEP Superintendent - Data Centers
Metric DCX
Service supervisor job in Detroit, MI
MEP Superintendent - Top 10 General Contractor
A leading Top-10 GC is hiring an MEP Superintendent to run large, complex $100M+ projects across the U.S. This role is the on-site leader responsible for field execution, safety, schedule, and trade coordination on high-visibility builds.
What You'll Do:
Lead all field operations on major ground-up projects ($100M-$500M+).
Direct and coordinate trade partners, foremen, and site teams.
Drive daily schedule, manpower planning, and logistics.
Enforce a zero-incident safety culture and impeccable quality standards.
Solve problems on the spot and keep projects moving efficiently.
Expertise in overseeing MEP scopes.
What You Bring:
10+ years' experience running large ground-up projects.
Proven success on $100M+ commercial or mission-critical builds.
Expert in field coordination, sequencing, and construction means & methods.
Strong leadership presence and communication skills.
Ability to travel and live on-site for extended project durations.
What's on Offer:
Lead flagship projects for a nationally recognized contractor.
Clear path toward a leadership position - Field Operations Executive / VP
Competitive salary and comprehensive benefits.
Industry-leading bonuses.
$57k-98k yearly est. 3d ago
Rail Services Manager
Amrize
Service supervisor job in Dundee, MI
Join Amrize as a Rail Services Manager and help construct whats next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - we want to hear from you! ABOUT THE ROLE Manage all aspects related to the movement of cement by rail. Help manage all contracts with railroads, as well as manage a fleet of approximately 3,800 rail cars. Ensure product is delivered on time, at the lowest cost possible, and free of exceptions. Manage service providers to Amrize standards.
WHAT YOU'LL ACCOMPLISH
Assist negotiations all inbound/outbound rail freight contracts
Assist negotiating leases, agreements and manage rail car fleet of ~ 3,800 cars (including maintenance)
Manage service providers performance to Amrize standards
Issue and manage monthly key performance indicators (KPI's)
Be part of a team of professionals handling all aspects of rail transportation/tactical planning
Ensure timely supply of rail cars and low cost utilization of rail fleet... assist with strategic planning
Assist with rail transportation budgets, forecasts, etc.
Other duties as assigned.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOR
Education: Bachelor's degree or 3 years of equivalent experience
Required Work Experience: 3-5 years of rail experience (Preferred), 3-5 years logistics/supply chain experience
Required Technical Skills: Basic Computer Knowledge excel power point; SAP or other ERS systems experience a plus
Additional Requirements:
Able to interact with all levels of the organization
Excellent verbal and written communication skills
Excellent analytical and spreadsheet skills
Excellent financial and business acumen
Excellent negotiation skills
Good interpersonal skills
Good project management skills
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.
WHAT WE OFFER
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
$54k-89k yearly est. 8d ago
Service Manager
M&K Truck Center 4.1
Service supervisor job in Romulus, MI
M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service.
Role Overview:
As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.
Expectations and Responsibilities:
Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.
Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.
Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.
Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.
Essential Qualifications:
Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.
Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.
Bachelor's degree or equivalent professional experience.
Strong leadership and team collaboration skills. Must have at least 3 years of management experience
Background in Sales is a plus.
Ability to manage high-pressure situations with exceptional prioritization and time management
Strategic and proactive mindset, with a focus on equipping your team for success
Self-aware, flexible, and open-minded approach
Analytical thinking combined with hands-on problem-solving abilities
Advocacy for both customers and team members
What We Offer:
Competitive Wages: We offer aggressive pay rates to attract top talent.
Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role.
Training & Development: Opportunities to enhance your skills in a supportive environment.
Safe Working Conditions: Work in compliance with DOT and governmental regulations.
Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.
$54k-87k yearly est. 19h ago
Team Lead, Case Management - Integrated Care
Caresource 4.9
Service supervisor job in Detroit, MI
The role of the Team Lead, Case Management - Integrated Care is to provide support, direction and assistance to Case Management staff.
Essential Functions:
Give effective and timely feedback to staff in regard to performance outcomes and progress toward goals
Monitor work allocation to maximize output and effectiveness of staff
Provide daily oversight of scheduling and attendance of personnel
Monitor performance of staff members through ongoing audit process
Provide ongoing training, mentoring, coaching and disciplinary action as needed
Conduct regularly scheduled one-on-one meetings with personnel
Coordinate team-specific orientation and training
Manage inbound referrals to CM and appropriately triage them to facilitate CM process
Serve as interdepartmental liaison for issues relate to CM/Outreach services
Network with other departments to gather and/or share information
Must feel comfortable with public speaking and ongoing training of facility staff
Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care
Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
Perform any other job related instructions, as requested
Education and Experience:
Associates Degree in healthcare or equivalent years of relevant work experience is required
Bachelor of Science/Arts Degree is preferred
Minimum of three (3) years of clinical experience is required
Three (3) years of long term care experience is preferred
Waiver experience is preferred
Managed Care experience is preferred
Medicare/Medicaid Experience is preferred
One (1) year of management experience is preferred
Competencies, Knowledge and Skills:
Basic computer skills
Proficient in Microsoft Office
Communication skills
Prior supervisory skills
Ability to work independently and within a team environment
Attention to detail
Familiarity of the healthcare field
Critical listening and thinking skills
Training/teaching skills
Negotiation skills/experience
Proper grammar usage
Time management skills
Proper phone etiquette
Customer service oriented
Decision making/problem solving skills
Leadership skills and experience
Licensure and Certification:
Current, unrestricted Registered Nurse (RN) license in state of practice or current, unrestricted Licensed Social Worker (LSW) in state of practice is required
Certification in Case Management (CMC) is preferred
Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time
Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel
Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
Flexible hours, including possible evenings and/or weekend as needed to serve the needs of our member and may refer members to other CareSource resources
Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-JM1
$72.2k-115.5k yearly 1d ago
Account Supervisor
MRM McCann
Service supervisor job in Birmingham, MI
As an Account Supervisor, you will be responsible for monitoring and guiding the execution of all work that is delivered from the agency. You will provide excellent client service, applying the agency's best resources and effectively managing people across departments to ensure that programs are flawlessly executed on-time and on-budget.
What Will You Do?
* Build relationships with the appropriate client level
* Understand the internal and external process for execution
* Be intimately familiar with the client's brand, product, market conditions and competitors
* Manage the day-to-day work flow
* Review agency proposals and recommendations
* Ensure weekly status report is completed and kept current
* Recap client comments to internal partners through a Contact Report
* Develop project briefs and obtain necessary approvals, both internal and external
* Help draft, in partnership with Strategy, creative briefs, and communicate briefs to Creative, Production and Traffic
* Ensure all work is accurate, reflects client comments, meets brand requirements and is on strategy
* Ensure all work is delivered on time
* Review appropriate work in progress prior to client presentation
* Participate in weekly staff meeting
* Attend interdepartmental briefing
* Assist in hiring, managing, developing and promoting junior team members
* Manage client's budget within agency
* Work closely with upper management to identify and suggest solutions on how to improve interdepartmental and account team morale
* Support the Account Director's leadership
* Develop proactive business building ideas
* Keep abreast of current trends and the latest technological advances
* Keep manager appraised of work
* Know exactly where everything is at any given time!
What Do You Need?
* Digital/website management background
* Ability to develop and alter new processes as needed
* Experience in working with creative teams to translate brand guidelines into deliverables
* Strong interpersonal skills to foster optimal department and client relationships
* Be both a team player and team builder
* Be a problem solver
* Ability to establish priorities and objectives and make realistic commitments
* Ability to balance the needs of the client with the agency
* Ability to head off potential conflicts and problems before they materialize, and have strong problem solving skills
* Ability to work independently and willingness to take assignments readily
* The confidence to offer unsolicited suggestions and ideas
* Desire to maintain and continually improve personal knowledge base
* Ability to change course of action when appropriate or necessary
* Ability to handle pressure and stress without sacrificing quality
* Ability to maintain constructive project goal direction in the face of unanticipated time constraints
* Superior organization skills and be detail oriented
* Professional and positive attitude
* Ability to juggle multiple assignments
* Ability to work in a fast-paced environment
* Excellent communication skills, both written and oral
* Great listening skills
* Computer literate; proficient in MS Office Suite
About MRM
MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity-all to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit ************
We love our diverse workplace! MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.
$61k-84k yearly est. 1d ago
Supervisor Fleet Operations
The Auto Club Group 4.2
Service supervisor job in Wixom, MI
Why Choose a Career with the AAA The Auto Club Group (ACG)
You're a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Supervisor opportunities are all about!
A day-in-the-life of an Automotive ServiceSupervisor
As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members.
In this role, you will also have the opportunity to:
Tows vehicles, when needed
Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
Resolve escalated service problems
Maintain productivity standards for the team
Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
Maintain facility in a safe, clean and orderly fashion
Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Starting rate is $25.50 per hour.
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
We are looking for candidates who:
Education
High School Diploma or equivalent (GED)
Experience
Have successfully led teams to achieve goals
Have related or similar roadside service work experience
Comfortable interacting with vendors and contractors
Can prepare cost and expense reports
Have assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance
Experienced in resolving customer service / damage complaints
Certifications / Licensure
Valid state driver's license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
Must successfully pass DOT physical / certification process
Preferred Qualifications
College level coursework in Business Administration or a related field
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks
Working knowledge of work processes and e-mail applications.Microsoft applications knowledge is also preferred.
Work Environment
7-day, multiple shift operation which may require "on call" duty at times.
Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.
Interested in learning more? Apply Today!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$25.5 hourly 19h ago
Non-Clinical Statistics Team Lead
Zoetis, Inc. 4.9
Service supervisor job in Detroit, MI
Role Description
JOB TITLE:
Non-Clinical Statistics Team Lead
Statistics and Data Management, Automation and Data Sciences
Veterinary Medicine Research & Development (VMRD)
May consider remote*
We are seeking a Non-Clinical Statistics Team Lead with deep expertise in statistical design and analysis of experiments for applications in pharmaceutical manufacturing, diagnostics, and/or device development. Strong team-building, interpersonal skills, and statistical consulting experience are essential.
The ideal candidate will partner closely with laboratory scientists, engineers, and cross-functional stakeholders to ensure the use of fit-for-purpose study designs and statistical methods that support robust decision-making, high-quality deliverables, and program success. A willingness to develop a strong understanding of laboratory methods and device development processes is essential for effective communication and collaboration.
This role is a player-coach position: the colleague will lead and mentor a team of statisticians while also contributing directly to ongoing projects. Our department is highly collaborative, and colleagues are expected to actively engage in group discussions, contribute to best practices, and follow standardized departmental procedures to promote consistency and quality across studies.
The successful candidate must have excellent communication and interpersonal skills, the ability to work both directly and indirectly through other statisticians with multidisciplinary teams, and strong capability to manage multiple concurrent projects. Cross-site support is required, and occasional travel may be necessary.
The successful applicant embodies Zoetis' Core Beliefs: Our Colleagues Make The Difference, Always Do The Right Thing, Customer Obsessed, Run It Like You Own It, and We Are One Zoetis.
Responsibilities
Lead a team of statisticians to apply fit-for-purpose study designs and statistical methods across assay, method, and process development and validation, as well as specification setting for drug, vaccine, and diagnostics products.
Participate in the design, execution, and analysis of studies supporting the above areas.
Advance the implementation of Quality by Design (QbD) principles and Design of Experiments (DoE) methodologies.
Collaborate with statistics leadership, stakeholders, and partners to implement statistically optimal approaches and contribute to the development of guidelines, templates, best practices, and SOPs.
Develop and deliver statistical education courses in collaboration with other members of the statistics team.
Coach and mentor both statistical and non-statistical colleagues in their personal, technical, and career development.
Contribute to team discussions to promote continuous improvement and sharing of statistical knowledge and approaches.
Help develop and standardize experimental design protocols across multiple projects.
Provide guidance on data collection and retrieval; develop programs or tools to enable scientists to generate analyses where appropriate.
Qualifications
PhD (preferred) or MS in Statistics (or a closely related field with extensive statistical training)
10+ years of pharmaceutical experience
Essential Skills and Attributes
Comprehensive knowledge of statistical design and modeling approaches in drug and/or diagnostics development, including QbD and DoE principles.
Proficiency with data handling and statistical analysis using PC-SAS, JMP, R, and other relevant software packages.
Excellent oral and written communication skills, with strong statistical consulting expertise.
Demonstrated leadership experience, including building and/or managing teams while fostering innovation, creativity, learning mindsets, teamwork, continuous improvement, and accountability.
Strong interpersonal skills with a proven ability to build relationships with peers and cross-functional partners.
Skilled in delegation, coaching, and providing supportive learning opportunities for team members.
Ability to critically evaluate scientific publications.
Highly organized, detail-oriented, and capable of managing multiple concurrent projects effectively.
The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors.
Base Pay Range: $184,000- $225,000
The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors.
Base Pay Range: $208,000 - $254,000
[This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.]
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$208k-254k yearly 19h ago
Field Service Supervisor
Munters AB 4.3
Service supervisor job in Oregon, OH
Job Title: Field ServiceSupervisor Company: Munters Corporation Salary: $74,909 - $100,307 annually About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.
Duties and Responsibilities: The Field ServiceSupervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field ServiceSupervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field ServiceSupervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals.
In addition, the Field ServiceSupervisor will develop and grow all Service delivery quality and capability:
* Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol)
* Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination
* Provide back-office service administration related to but not limited to:
* Time sheet entry
* Expense report review, preparation, submission, and approval for payment
* Service Report Creation and review of field technician narrative
* Performance Value reports
* Refrigeration Set-up reports
* Measure service delivery activities and results:
* Technician utilization and Revenue/ Warranty cost generation per technician
* Conformance to Service Report generation, for content, quality, and communication style
* Measure and report on install base penetration
* Rates Technicians on Customer satisfaction and First-time fix rate
* Supports Service Team in employee evaluation and performance improvement
* Responsible to convey the customer experience to our organization through C2 customer complaint system
Support Services sales promotions, tools, and goals
* Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads
* Interact with Service Engineering to provide feedback on technical support quality and availability
* Interact with Equipment Sales to share leads and to build Service Sales
* Manage all customer queries and resolve issues in coordination with the relevant departments
* Participates in recruiting activities as necessary to support staffing efforts • Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues
* Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules
* Performs quality assurance checks in the field
Requirements:
* Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience to commercial, industrial, and institutional facilities in addition to the following:
* Highly motivated and skilled at complaint handling and issue resolution
* Knowledge of commercial HVAC systems and maintenance procedures
* Excellent verbal and written communication skills
* Ability to multi-task and prioritize work
* Computer proficiency with MS Word, Excel, and PowerPoint
* Previous experience working in a fast-paced service operation, scheduling or dispatching strongly preferred
* Previous management or team lead experience Leadership (if applicable) Use leadership competencies in the PDA
* Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary
* Have a valid Driver license with an excellent driving record
* Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Company Physical Requirements:
* Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
* Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
* The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.
* The worker is not substantially exposed to adverse environmental conditions
Benefits:
* Competitive Salary
* Comprehensive health, dental, and vision insurance plans
* Flexible work schedule
* Generous vacation and paid time off
* 401K retirement savings plan with employer matching
* Professional development opportunities, including tuition reimbursement, and conference attendance
* Company-sponsored social events and team-building activities
* State-of-the-art equipment and tools to support your work
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
$74.9k-100.3k yearly 12d ago
Donor Services Supervisor (Phlebotomy)
Versiti 4.3
Service supervisor job in Farmington Hills, MI
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Manager, the Donor ServicesSupervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling.
Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures.
Projects workflow, prioritizes duties, troubleshoots, and problem solves.
Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public.
Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable.
Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed.
Ensures donor related documents are complete and accurate, as applicable.
Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable.
Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing: * Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director. * Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel. * Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. * Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures. * Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning. * Provides orientation to all collection personnel. * Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months.
Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable.
Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities.
Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable.
Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable
Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience.
Drives Versiti vehicle when needed to complete job-related functions.
Complies with and enforces all Versiti safety policies and procedures.
Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items.
Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues.
Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment.
Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements
Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs).
Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection).
Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model.
Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable.
On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues.
Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations.
Maintains confidentiality and discretion as required.
Performs other duties as required, which relate to Blood Center functions.
Performs other duties as assigned
Complies with all policies and standards
Qualifications
Education
High School Diploma or equivalent required
Bachelor's Degree preferred
Experience
Previous experience in customer service required
1-3 years supervisory experience required
Valid driver's license required
Leadership experience in a customer service environment preferred
Previous phlebotomy and / or healthcare experience preferred
Knowledge, Skills and Abilities
Excellent customer service, interpersonal, oral and written communication skills required
Ability to express oneself clearly/effectively in written and oral form
Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary
Ability to handle sensitive or confidential information discreetly
Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements
Ability to multi-task while paying close attention to detail
Well-groomed, professional appearance
Ability to work in a positive manner under pressure in a fast-paced environment
Ability to work well with others as a team member required
Must be accessible by phone and email
Ability to travel to all Versiti sites, including overnight stays, is required.
Tools and Technology
Personal and Network Computer required
MS Office (Word, Excel, Outlook, PowerPoint) required
Hemasphere required
Title 21 required
Multiple phone lines, printer, fax, and copy machines required
Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required
#LI-Hybrid
#LI-AB1
Not ready to apply? Connect with us for general consideration.
$39k-62k yearly est. Auto-Apply 6d ago
Shared Services Supervisor
Thyssenkrupp Materials Na 4.4
Service supervisor job in Southfield, MI
Job SummarySupervises workers and tasks in the organization's accounts payable and accounts receivable functions.Job Description
Key Accountabilities
Coordinate and manage / supervise employees performing activities related to centralized:
Cash disbursements and any related troubleshooting
Vendor invoice entry and any related inquiries or adjustments
Centralized cash applications
Master data maintenance (including parameter and control tables where applicable)
Sales and use taxes
Tax return compliance and reconciliation, exemption certificates, Forms W-9, tax rate database, general ledger account reconciliations, audit management and coordination
Form 1099 processing and compliance
Other regulatory / tax filings as required
Internal, external and regulatory audit requirements as assigned
Develop and maintain MS/SharePoint site as necessary
Monitor and report key processing indicators related to shared service environment
Participate, as necessary, as a subject matter expert on SAP ERP process team and business transformation team
Other tasks and responsibilities that are relevant to this activity
Manage the day-to-day outsourcing relationship with an internal offshore service provider, including communication, performance, risk, and continuous knowledge transfer
Perform corporate liaison role to ensure coordination of activities amongst business units, credit departments, internal auditors, external auditors, regulatory auditors, customers and suppliers.
Meet TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
Bachelor degree in Accounting
Minimum of 4 years in shared services environment
Three (3) to 4 years in a supervisory or managerial capacity
SAP experience or other integrated system
Strong knowledge of Generally Accepted Accounting Principles
Experience with audit and internal controls
Excellent analytical, communication and leadership skills
Preferred Requirements:
CPA/CMA certification
Experience with MS/SharePoint at administrator level
International accounting experience
Project Management
Experience with HighRadius Cash Application
Experience with Vertex and/or Avalara Tax Software
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at ******************************** to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at **********************************************.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
$45k-66k yearly est. Auto-Apply 60d+ ago
Service Supervisor at San Marino Club
Robert Rutledge
Service supervisor job in Troy, MI
Job Description
San Marino Club in Troy, MI is looking for one servicesupervisor to join our 52 person strong team. We are located on 1685 East Big Beaver Road. Our ideal candidate is attentive, punctual, and engaged.
Responsibilities
Engage regularly with customers ensuring a positive experience
Ensure team provides fast, friendly, and accurate service
Contribute to team effort by accomplishing related results as needed
Respond to all complaints in a friendly and professional manner
Qualifications
Experience in customer service or supervisor roles
Outgoing and engaging personality
Proven ability to maintain scheduling commitments
Ability to problem solve quickly and act accordingly
This is a mostly part time hospitality position for a large banquet facility. Busy seasons will have more full time hours. There will be some closing shifts as they are rotated between managers. Looking for a candidate that has a positive attitude, good ideas on improving service, and works well with service staff.
We are looking forward to reading your application.
$41k-68k yearly est. 17d ago
Cookie Baker and Customer Service Night Shift
Crumbl Cookies
Service supervisor job in Brighton, MI
This is for the night shift with typical hours 6pm-12am, but we're flexible!
Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight.
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
$30k-45k yearly est. 60d+ ago
Service Supervisor - Computer Repair
Opportunities To
Service supervisor job in Madison Heights, MI
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Click here to see our job video
The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.
MAJOR RESPONSIBILITIES:
Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
Responsible for vendor relationship management (parts cost, margin, SLA)
Responsible for creating vendor P&Ls.
Participate in staffing, orientation, and training activities in the store.
Assist with scheduling to ensure proper coverage.
Maintain the technical certification level of the shop to ensure proper service and repair of products.
Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire.
Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
401K Plan with Company Match
Paid Time Off
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
$41k-68k yearly est. 39d ago
Mail & Print Service Supervisor
Brightwing
Service supervisor job in Auburn Hills, MI
Mail and Print ServicesSupervisor
The Mail and Print ServicesSupervisor is responsible for overseeing daily operations of mailroom and print services to ensure efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, managing timekeeping and attendance, and coordinating with internal departments and external vendors to support communication and documentation needs across the facility.
Key ResponsibilitiesMail Services
Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries.
Manage daily and weekly mail deliveries to 16 local locations, including mail pick-ups from four local post offices.
Monitor USPS postage accounts, including recall mail, postage replenishment, and PO Box payments.
Manage scheduling and maintenance for two company vehicles assigned to the mailroom.
Ensure compliance with postal regulations and internal policies.
Oversee mailroom equipment, supplies, and vendor relationships.
Support bulk mailings and special delivery requests.
Print Services
Supervise print production activities, including copying, scanning, and finishing services for headquarters and local plants.
Manage departmental print requests to ensure timely, high-quality output.
Oversee leased equipment contracts and maintenance for all print-related equipment.
Coordinate with external vendors for large-scale or specialty print projects.
Maintain and update the online print shop order page to ensure competitive services and pricing.
Supervisory & Administrative Duties
Supervise union employees, ensuring adherence to schedules, work rules, and performance standards.
Manage timekeeping, attendance tracking, and payroll inputs for assigned staff.
Conduct team meetings, training sessions, and performance evaluations.
Address employee concerns and escalate issues as necessary in accordance with labor agreements.
Requirements
Bachelor's degree required (Business or related field preferred).
3-5 years of experience in mailroom, print services, or related operations.
Prior experience supervising union-represented employees strongly preferred.
Strong organizational, leadership, and communication skills.
Proficiency with office equipment and standard computer applications.
Preferred Qualifications
Graphic design experience and knowledge of digital print production.
Familiarity with timekeeping systems.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of sustainability practices in print and mail operations.
$41k-68k yearly est. 60d+ ago
Service Supervisor
Continental Careers
Service supervisor job in Canton, MI
Continental Properties is looking for a motivated and empowered ServiceSupervisor at our beautiful Springs at Canton residential apartment community in Canton Township, MI.
Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager.
Position Specifics
Full-Time
Pay: $26.00 - $32.00 per hour
Additional earning potential through position-specific performance incentives
Essential Responsibilities:
Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting
Work with vendors to maintain the appearance and safety of the community
Oversee expenses and budget
Provide support and training to your team
Skills for Success:
2 plus years of experience in multifamily ServiceSupervisor role
EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances
Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays
This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities.
Why You'll Love Life at Continental:
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
$26-32 hourly 14d ago
Real Estate Lending (Mortgage) Servicing Supervisor
Msgcu
Service supervisor job in Troy, MI
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 145,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Supervises real estate servicing operations by managing daily workloads and supporting timely, accurate loan maintenance. Ensures financial objectives, strategic targets, and institutional growth goals are met in accordance with MSGCU's policies, state and federal government regulations, and in alignment with our desired member experience.
Essential Duties and Responsibilities:
Leads the mortgage servicing & funding teams to deliver a high-quality member experience by ensuring accurate and timely processing, consistent service delivery, and prompt resolution of escalated questions or concerns. Directs work for team members by supervising daily activities, providing direction, and ensuring work aligns with organizational objectives and the desired member experience.
Completes and oversees core mortgage servicing operations, including loan payments, payoff and release processing, loan boarding and funding, escrow and investor remittance, private mortgage insurance (PMI) servicing, 1098 tax inquiries, and verification requests to maintain accurate loan records, timely processing, and a positive member experience.
Complies investor reporting and remittance activity to keep all custodial accounts, loan balances, and investor records in alignment. Maintains daily and monthly accuracy with Fannie Mae and other investors by ensuring funds, balances and payment activity reconcile across all systems.
Uses judgement and data to make sound and timely decisions on loan amendment requests (loan recasts, PMI removal, escrow waivers, etc.) to maintain loan quality and a positive member experience. Ensures decisions align with loan policies, procedures, and regulations.
Possesses and applies knowledge of regulatory requirements related to funding and loan servicing, insurance, tax, and escrow management to effectively serve members. Maintains familiarity with systems and applications to research inquiries.
Holds self and others accountable for achieving key performance indicators (KPI) and meeting service level agreements on calls and service-ticket activity. Develops and leads monthly funding & servicing performance meetings to review productivity, performance results, audit findings, and escalated calls drives results, improves efficiency, and the member experience in processing.
Identifies and recommends workflow improvements to enhance file quality, while ensuring updates or enhancements to servicing regulations, procedures, goals and objectives are communicated to leadership.
Builds and retains an effective, high performing team that applies their diverse skills and perspectives to achieve defined individual and team objectives. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results.
Builds partnerships collaboratively with stakeholders to meet shared objectives. Supports regulatory compliance requirements by coordinating with all stakeholders.
Proactively reviews regulatory, investor, and collateral-tracking requirements and updates funding and servicing processes as needed. Coordinates audit preparation and provides timely, accurate responses to requests.
Effectively communicates using various forms of communication (written, verbal, presentation) and actively listens in order to accommodate the needs and abilities of different audiences.
Gaining the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
Models self-development by actively seeking new ways to grow and be challenged. Solicits feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels and rebounds from setbacks and adversity when facing difficult situation
Education and Experience Requirements:
Associates degree in Business Administration, Finance, or related field preferred.
3 years of full-cycle mortgage servicing experience required; experience within a financial institution preferred.
Supervisory experience preferred.
Working Conditions:
Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
Occasionally required to travel throughout MSGCU's service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.
Normal working hours will be MSGCU's standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal office hours will be required.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
Base salary begins at $62,500 / year
Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
$62.5k yearly 33d ago
Service Supervisor
Start With a Job, Stay for a Career
Service supervisor job in Grand Blanc, MI
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a ServiceSupervisor to join our on-site operations team to help support a positive experience for our residents.
What are the responsibilities of a ServiceSupervisor?
Manage maintenance staff by setting direction, priorities, and schedules
Maintain and execute a preventative maintenance program that minimizes emergency repairs and services
Maintain community inventory, monitor purchase orders, and approve invoices
Ensure maintenance work orders are completed to the highest standards of quality, efficiency, and safety
Ensure apartment units are ready for new move-ins by conducting inspection and quality control
Meet with team members on a regular basis to discuss strengths and development opportunities
Interview and hire qualified candidates in conjunction with the Community Manager
Take initiative to work alongside the team as necessary to achieve goals
Evaluate and manage contractor projects upon completion to ensure high quality and contract compliance
Ability to successfully perform and train the following technical skills: diagnosing and solving air conditioner and furnace issues, troubleshooting for ancillary services, advanced plumbing tasks, drywall replacement, appliance repair and installation, carpentry work, window installations, advanced electrical issues and thorough understanding of schematic and wiring diagrams, and installation and repair of ceramic tile and vinyl
May be part of the on-call rotation as needed and available after-hours for emergency needs
What are the role requirements?
Previous leadership experience is required
Strong experience in multi-family property maintenance is preferred
Must have extensive knowledge of maintenance safety guidelines and procedures and OSHA regulations
EPA certification is required (If you do not hold an EPA certification you are required to obtain it within 120 days of your start date via company paid training)
HVAC experience is strongly preferred
CPO Certification and pool chemistry and maintenance skills are preferred
Ability to prioritize and delegate multiple tasks in a fast-paced environment
Must possess exceptional customer service and communication skills
Must possess excellent organizational and time-management skills
Ability to use various technologies for online training and administrative purposes
Must be willing to respond to emergencies after normal business hours
Able to effectively and professionally communicate with residents and co-workers
Basic computer skills and comfort learning software, apps, and programs
Have reliable transportation and valid driver's license
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
On the job training and development
Generous paid time off programs
Competitive compensation plan with bonus opportunities
Great work environment
Opportunities for advancement
Discounted apartment home
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
$41k-67k yearly est. 8d ago
Retail Customer Service Supervisor
Marshalls of Ma
Service supervisor job in Troy, MI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2029 West Maple Road
Location:
USA Marshalls Store 0849 Troy MIThis position has a starting pay range of $14.73 to $15.23 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14.7-15.2 hourly 5d ago
Voter Services Supervisor (Republican) - Lucas County Board of Elections
Lucas County, Oh 4.8
Service supervisor job in Toledo, OH
Must be a registered Republican To declare your political party affiliation, you must select a partisan ballot in an even year Primary Election.
Responsible for the accurate and timely data entry of all registration information including, but not limited to, new registrations, address changes, deletions, corrections and name changes in the voter registration system (both local and state); Responsible for supervision of all absentee by mail operations including but not limited to, processing absentee applications and assembling/mailing absentee ballot packets to voters as prescribed by law; Responsible for processing of all returned absentee ballots; Responsible for supervising inspection and counting all absentee ballots; Responsible for preparing absentee ballots for tabulation and the balancing of said tabulation as prescribed by law. Assisting in the processing and reviewing of the validity and sufficiency of all candidates, initiative and referendum petitions; Responsible for adhering to all statutory deadlines regarding campaign finance, registration, absentee voting and local options; Responsible for maintaining the supervision of the switchboard operations; Responsible for administrating the processing of the NCOA and duplicate lists; Responsible for maintaining confidentiality and business integrity.
Responsible for providing the Directors with periodically written status reports regarding work processed and still outstanding in a format established by the Directors; Responsible for ensuring that enough staff are always logged into phone queues. Performs all other duties as assigned, by the Directors, the Board of Elections, and/or as prescribed by law. Responsible for daily supervision of operations within the absentee department by mail and in person voting and registration department.
Also serves as back up for the Voter ServicesSupervisor (Democrat).
Essential Job Functions:
Ability to prepare and carry out project planning and implementation.
Applies excellent interpersonal skills, which include effective verbal and written communication.
Ability to learn voting system and voter registration system.
Ability to learn and understand the security guidelines set by the State of Ohio
Prepare a variety of staffing and productivity reports for the Directors.
Maintains all deadlines for the Board of Elections.
Manages and evaluates staff as needed.
Manages workflow and meets all deadlines and priorities set by the Directors.
Meeting requirements set by the Secretary of State.
Demonstrates a continuing willingness to work extended hours to meet deadlines.
Minimum Qualifications:
A minimum of an associate's degree preferred, and/or 2 years of Vocational Training, and/or equivalent supervisory work experience.
Excellent organizational and planning skills.
Excellent interpersonal skills which include effective verbal and written communications.
Demonstrates adaptability, flexibility, and dependability.
Ability to excel in task management and planning.
Self-motivated and able to work well under pressure.
PC literate must be with a command of MS Office applications.
Must demonstrate the ability to create spreadsheets and databases using MS Excel and Access.
Must demonstrate the ability to effectively enter data.
Must demonstrate the ability to type 45 wpm.
Must maintain an ongoing understanding of changes in Federal and State Statutory Requirements affecting the election process.
Demonstrates a professional attitude and appearance.
Equal Opportunity Employer
How much does a service supervisor earn in Dearborn, MI?
The average service supervisor in Dearborn, MI earns between $33,000 and $85,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Dearborn, MI
$53,000
What are the biggest employers of Service Supervisors in Dearborn, MI?
The biggest employers of Service Supervisors in Dearborn, MI are: