Hourly Rate: $20.00 Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs
I. POSITION SUMMARY
This position is a casual Customer ServiceSupervisor which is responsible for
conducting sales and providing customer service, supervision, and administration for the
Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a
primary role in the day-to-day supervision of the Customer Service Department. The
Customer ServiceSupervisor is responsible for providing supervision of employees in the
following duties: ticketing, reservations, and sales; handling and resolving customer-
related issues; and performing a variety of administrative duties. Work schedule is shift
work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to
1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will
be required based upon business needs.. This casual position is part-time with no
guaranteed minimum number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
* Supervises a sales and customer service team training, coaching and counseling staff
* Assists with setting up, promotion, selling and up-selling of all events and products
offered to the public
* Handling of, and resolving of, customer complaints
* Tracks, monitors, measures productivity
* Provides the highest level of customer service and professionalism to all internal
and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Strong ability to supervise and motivate employees
* Ability to handle multiple tasks, projects, and priorities
* Good verbal and written communications skills
* Ability to operate a variety of office and point-of-sale equipment, such as, personal
computers in addition to experience with Microsoft Office products
* Cash handling experience
* Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner
IV. REQUIRED EDUCATION AND EXPERIENCE
* High school diploma or equivalent.
* Two years of supervisory experience preferred
* Two years of experience in sales, call center operations, or customer service
V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS
* Possession of a valid motor vehicle operator's license
VI. ADDITIONAL REQUIREMENTS
* Applicants will be subject to a background check
* Subject to pre-employment drug testing
* Delaware River and Bay Authority requires all employees to have direct deposit with
a financial institution or enroll in the payroll card program to receive their bi-weekly
pay
*********************
If you are interested in applying for this position please complete the on-line
application at ************* In addition, you also have the option of attaching a
resume to the completed application.
$20 hourly 4d ago
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Customer Service Account Manager
Pats Aircraft LLC 4.0
Service supervisor job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$64k-125k yearly est. Auto-Apply 34d ago
Licensed Insurance Customer Service
Denise Beam-State Farm Agency
Service supervisor job in Ocean View, DE
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set!
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Must have or be willing to obtain an active Property and Casualty insurance license.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus/Commission
Paid Time Off (vacation and personal/sick days)
Retirement plan with Matching Contribution
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$56k-106k yearly est. 14d ago
Java / AWS Services Lead Software Engineer
Jpmorgan Chase & Co 4.8
Service supervisor job in Wilmington, DE
JobID: 210687187 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $152,000.00-$215,000.00 We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Java / AWS Services Lead Software Engineer at JPMorgan Chase within the Consumer and Community Bank Connected Commerce Technology, you are an integral part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. As a core technical contributor, you will be responsible for implementing critical technology solutions across multiple technical areas, supporting various business functions to achieve the firm's business objectives.
We are seeking a highly skilled and experienced Software Engineer dedicated to our backend development efforts in the Connected Commerce space. The ideal candidate will have a strong background in Java backend development, AWS technologies, and solution architecture, with a passion for leveraging AI coding tools to drive innovation. As part of this team, you will revolutionize the way offers are set up and distributed to web and mobile applications and develop a platform designed to handle 10k-30k transactions per second.
Job responsibilities
* Execute creative software solutions, including design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Design, develop, and implement Java-based backend systems to support high-volume transaction processing
* Architect and optimize solutions using AWS services, including AWS Postgres and AWS EC2, to ensure scalability, reliability, and performance
* Collaborate with cross-functional teams to define and implement solution architecture that aligns with business goals and technical requirements
* Utilize AI coding tools, such as Windsurf, to enhance development efficiency and code quality
* Develop secure high-quality production code and review and debug code written by others
* Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Lead evaluation sessions with external vendors, startups, and internal teams to drive outcomes, including oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Lead communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Ensure the security and compliance of the platform, adhering to Community Banking's standards and regulatory requirements
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Extensive experience with AWS services, particularly AWS Aurora Postgres, AWS ECS Fargate, and AWS Glue w/Airflow
* Experience developing applications for a high transactional environment
* Proven experience in Java backend development, with a strong understanding of object-oriented programming, design patterns and scalability
* Demonstrated ability to architect and implement scalable, high-performance solutions
* Strong problem-solving skills and the ability to think critically and strategically
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
* Experience with AI coding tools, such as Windsurf
* Experience in the financial services industry, particularly in connected commerce
$152k-215k yearly Auto-Apply 40d ago
Fleet Services Field Supervisor
Executive/OMB
Service supervisor job in Dover, DE
Introduction Summary Statement
Fleet Services seeks a Fleet Field Supervisor for our northern Kent/southern New Castle Fleet team. This position assigns and supervises Fleet Technicians who manage the maintenance and repair of state-owned vehicles. An incumbent interacts with contractors to ensure maintenance and repair services are carried out in accordance with contract terms. Knowledge of automotive systems and computer skills are required.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Supervises the work of fleet services field employees at major and satellite motor pool sites statewide. Assigns and schedules work assignments to ensure proper coverage. Prepares performance plans and reviews and monitors performance. Resolves vehicle operations and safety problems statewide. Trains new fleet services employees. Responds to after hour emergency calls and directs subordinates to perform on-site duties.
Supervises the dispatch and receipt of state vehicles for state officials and employees. Tracks vehicle assignments through use of a computerized dispatch system.
Prepares, calculates and maintains accurate records of vehicle maintenance and repair activity for costing and invoicing vehicle use. Approves vehicle repairs up to an approved spending threshold.
Monitors condition of statewide fleet. Visually inspects vehicles and makes logistical or unit changes to pool complement. Calculates and analyzes detailed vehicle use, maintenance, repair and cost histories, prepares reports, forecasts and schedules maintenance activities and recommends inventory adjustments, unit repair, maintenance or disposal.
Supervises routine vehicle maintenance activities such as adding oil, or fluids, checking and adjusting tire pressure, etc. Independently assesses vehicle system problems and communicates repair needs to various contract automotive vendors.
Coordinates and arranges and delivers vehicles for warranty, maintenance or repair activities to various contract automotive vendors following approved purchasing practices. Interacts with vendors to ensure contract terms are met or to resolve complaints and/or problems with services completed.
Job Requirements
JOB REQUIREMENTS for Fleet Services Field Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in preventative maintenance on vehicles and equipment such as lubricating, cleaning, and servicing.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months experience in record keeping.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Benefits
To learn more about the comprehensive benefit package please visit our website at **********************************
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling ************** or by visiting delawarerelay.com. You may also call ************** or email DHR_************************ for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
$48k-80k yearly est. 4d ago
Customer Service Account Manager
Aloft Aeroarchitects
Service supervisor job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$56k-105k yearly est. Auto-Apply 34d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service supervisor job in Wilmington, DE
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$88k-112k yearly est. 3d ago
Client Service Supervisor
Help at Home
Service supervisor job in Dover, DE
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$49k-81k yearly est. 12d ago
Behavioral Services Director
Autism Delaware 3.8
Service supervisor job in Newark, DE
The Behavioral Services Director is a key member of the Staff Leadership Team and is responsible for overseeing the development, implementation, and monitoring of ABA service programs at Autism Delaware. The position requires an experienced BCBA to lead the development and implementation of agency services and budgets. This role ensures that services align with the organization's mission, meet all regulatory and funding requirements, and are delivered with a commitment to innovation, quality, and person-centered values. The Director provides strategic leadership, supervision, budget oversight, and fosters relationships with internal and external stakeholders to support the growth and excellence of services statewide. The position requires an experienced BCBA to lead its development.
EMPLOYEE PHILOSOPHY STATEMENT
At Autism Delaware, we believe in supporting those who support our mission - and that begins with the way we show up for one another every day. We ask every employee to be the person you want to work with: respectful, kind, collaborative, and professional.
MISSION
Autism Delaware's mission is to help people and families affected by autism.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Understand The Agency's Mission & Treatment Philosophy
Treat participants, families, and coworkers with dignity and respect
Demonstrate cultural sensitivity in all interactions
Represent Autism Delaware in a professional and informed manner with external stakeholders
Provide support to other services as needed, participate in agency functions, initiatives and fundraising events
Program Development and Oversight
Lead the development, implementation, and evaluation of all behavioral and related services
Align service delivery with the organization's philosophy and strategic plan, emphasizing innovation and best practices
Maintain regulatory and accreditation compliance across all programs
Support quality documentation, timely reporting, and software utilization across service areas
Contribute to strategic and long-range planning in collaboration with agency leadership
Ensure services are responsive, and centered on dignity and respect for all individuals served
Staff Leadership and Supervision
Provide supervision, mentoring, and leadership to program managers and clinical staff
Support staff training and development with a focus on innovation, accountability, and performance improvement
Monitor performance metrics, ensure compliance, and address performance concerns fairly and promptly
Facilitate a culture of collaboration, continuous learning, and shared decision-making
Ensure all staff contribute to cross-functional teams and uphold agency values in their roles
Foster creative thinking and solution-based approaches to challenges in service delivery
Financial Oversight and Budget Management
Develop, implement, and monitor annual program budgets in collaboration with the finance team
Track revenues and expenses, respond to variances, and propose adjustments as needed
Identify opportunities for cost savings, program sustainability, and new funding streams
Ensure responsible stewardship of resources and adherence to fiscal policies
External Engagement and Partnerships
Maintain strong relationships with families, self-advocates, donors, and state agency partners
Participate in external committees, advocacy efforts, and community engagement activities
Collaborate with other agencies and stakeholders to improve systems of care
Support fundraising, development, and donor engagement strategies in partnership with the Development team
Quality Improvement and Best Practices
Stay current with trends, research, and best practices in autism services and behavioral health
Identify training and development opportunities to maintain professional expertise
Implement and monitor program improvement plans, ensuring compliance with health and safety standards
Lead or contribute to annual agency retreats and strategic planning sessions
Oversee risk management, safety protocols, and policy compliance in areas of responsibility
NON-ESSENTIAL FUNCTIONS
Maintain a safe and hazard-free work environment
Respond to and manage incidents involving deviation from safety or operational procedures
Oversee development and revision of safety-related policies in accordance with regulations
Ensure confidentiality of all business and client information, including compliance with state and federal laws and regulations, including HIPAA
Support emergency response planning and readiness across programs
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Full-time exempt position, minimum 37.5 hours per week
Must be available for occasional evening and weekend responsibilities and emergency response
Travel required between agency sites and to local, regional, and national meetings and conferences
Benefits as outlined in the Autism Delaware Employee Handbook
Ability to work in office, remote, and community-based settings
Must be able to participate in meetings, training, and events that require prolonged sitting, standing, and occasional lifting of materials
QUALIFICATIONS
Minimum Requirements
Master's degree in a field related to Autism Delaware's core services (e.g., social work, human services, nonprofit management)
Minimum six (6) years of senior-level leadership experience in human services or nonprofit organizations
Eligibility for a clinical or other relevant professional license
Excellent verbal and written communication skills
High level of organizational ability and time management skills
Strong computer proficiency, especially in MS Office and Excel
Demonstrated commitment to working with individuals from diverse backgrounds and lived experiences
Valid Driver's license, auto insurance and favorable driving record; reliable transportation
Successfully pass background checks and a drug screening
Requirements for Continued Employment
Adherence to Autism Delaware policies and procedures
Successful, safe, and effective performance of job duties
Regular and punctual attendance
Ability to work cooperatively with clients, coworkers, funders, and community partners
Willingness to adapt to evolving service needs and organizational priorities
$99k-170k yearly est. 27d ago
Statewide Director of Reentry Services
Vitalcore Health Strategies
Service supervisor job in Dover, DE
Job DescriptionJoin the VitalCore Team in Delaware! We're people fueled by passion, not by profit!
VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care, has an opening for a Statewide Director of Re-entry Services at our Regional Office in Dover, DE!!
At VitalCore we pride ourselves on retaining and acquiring compassionate, dedicated individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff.
DIRECTOR OF REENTRY SERVICES BENEFITS PACKAGE:
Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day
Medical
Dental
Vision
Health Savings Account
Dependent Care Flexible Spending Account
Life Insurance
Short-Term/Long-Term Disability
Identity Theft Protection
Pet Insurance
Employee Assistance Program and Discount Center
401K & Plan Matching
PTO
Annual Incentive Bonus
Dependent Care Flexible Spending Account
STATEWIDE RE-ENTRY DIRECTOR POSITION SUMMARYThe Statewide Director of Re-Entry Services is responsible for the strategic planning, development, implementation, and oversight of re-entry programming with the Delaware DOC. This role ensures individuals are prepared for successful community reintegration by coordinating evidence-based programs, community partnerships, and continuity-of-care services in a correctional environment. STATEWIDE RE-ENTRY DIRECTOR MINIMUM REQUIREMENTS
A bachelor's or Masters degree in Human Services or Social Work
5 years minimum experience in the social services field.
Experience working with a human services program and assists clients with connecting with various community based services and benefits
Managed or supervised a team
Experience working with staff from multiple disciplines as a coordinated effort to provide re-entry services.
Applicants with experience in a correctional health care setting will be given preference.
VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.
$93k-153k yearly est. 12d ago
Automotive Service Director
Preston Automotive Group 4.0
Service supervisor job in Lewes, DE
Job DescriptionDescription:
Lead a High-Performing Service Team by the Beach! Preston Ford of Lewes is searching for an experienced, energetic Service Manager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job - it's a lifestyle.
You'll be joining a growing dealership backed by the Preston Automotive Group, with an outstanding team of technicians already in place. We're looking for a leader who can inspire, organize, and elevate performance while enjoying the benefits of coastal living.
What We Offer:
Competitive salary +performance-based bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee vehicle purchase discounts
Possible relocation assistance for the right candidate
Company-paid leadership training twice a year
Contests with exciting prizes - including cash bonuses and trips to the Caribbean
A supportive, team-focused culture backed by a trusted dealer group
The opportunity to live and work just minutes from the beach!
Key Responsibilities:
Lead, motivate, and develop the service team to achieve performance goals
Oversee technician efficiency, shop workflow, and customer satisfaction
Maintain high CSI scores and service retention
Coordinate with other departments to ensure smooth daily operations
Manage warranty claims, repair order flow, and compliance with OEM standards
Build and maintain a culture of accountability, professionalism, and teamwork
What We're Looking For:
3+ years of service management or senior service advisor experience (Ford experience a plus)
CDK DMS experience is preferred, but not required
Strong leadership, problem-solving, and communication skills
Proven track record in managing KPIs and driving department performance
High standards for customer service and team development
Valid driver's license and clean driving record
Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
.
Why Preston Ford of Lewes?
We're part of one of the most respected and rapidly growing dealership groups in the region. Preston Automotive Group is a progressive, family-owned, and operated company that truly cares about its people. Our Lewes location offers a steady flow of business, a great shop team, and a strong local reputation - all in a beautiful, coastal setting.
Apply Today
If you're a results-driven leader ready to make an impact and enjoy everything life near the beach has to offer, we want to hear from you.
Requirements:
$78k-144k yearly est. 22d ago
Assistant Supervisor II
Allen Harim Foods, LLC
Service supervisor job in Delaware
This position provides support to the production supervisor, is responsible for the daily production of poultry processing to meet established company requirements, quality control and USDA standards
Essential Duties and Responsibilities
Supports the work flow, ensuring that all assignments are completed and that all resources dedicated to the department are utilized properly.
Meets or exceeds established requirements for their respective departments of production.
Supports safety, and job training of current and new employees in the area.
Works closely with USDA and State Grader, Quality Control and Shipping to meet all federal, and company requirements.
Must be able to continually position and reposition employees to accomplish ergonomic goals, cross training, absenteeism, and break coverage without interruption to production.
Actively encourage positive employee relations in a multi-language population for understanding and cooperation between management and fellow employees.
Supervise cleanup work performed during breaks, lunch and between shifts to meet USDA and state requirements.
All other related duties as assigned.
Qualifications
To Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note for level:
Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals.
Advanced: Incumbent is able to independently use their knowledge/skill.
Expert: Incumbent is able to train others on their knowledge/skill.
Possess superior interpersonal and communication skills.
Education and/or Experience
High School Diploma with at least four years of poultry experience (table, machine, cone).
Knowledge of Poultry Plant Production
Knowledge/Skills
PC skills required (MS Office)-Basic
Excellent problem solving and analytical skills preferred
High degree of attention to detail- Advanced
Excellent Communications skills as frequent communication is required with management and staff. - Advanced
Ability to exercise sound judgment and make decisions in a manner that is consistent with the essential job functions.
Supervisory Responsibilities
List the supervisory responsibilities the position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities.
Supports supervisor and assigned employees in their department inclusive of performance reviews and disciplinary actions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to enter all areas of the plant and offices.
Must be able to climb and crawl in confined spaces.
Must be able to communicate with all level of employees as well as outside vendors and government agencies.
Work Environment
Work environment is predominantly wet and exposed to a variety of odors as well as presenting with hot and cold temperatures. Safety protection is provided.
$33k-49k yearly est. Auto-Apply 20d ago
Campground Operations Supervisor
Blue Water Hospitality Group, LLC 3.1
Service supervisor job in Millsboro, DE
Sun Outdoors Rehoboth Bay Campground
20628 Long Beach Drive, Millsboro DE 19966
INTRODUCTION TO ROLE: The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk and camp store teams and managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.
Benefits eligibility:
Full-time roles are eligible for Health benefits, 401K, and property discounts
WHO WE ARE LOOKING FOR:
Independent self-starter
Ability to operate effectively in a fast-paced, guest-focused environment
Competitive with a strong desire to win
Effectively communicates to a variety of audiences and can tailor communication appropriately.
Ability to supervise multiple people, projects and work assignments
Availability to work evenings, holidays and weekends
Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools
WHAT YOU WILL WORK ON: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions:
Supervise daily property operations to ensure quality service and guest satisfaction.
Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
Respond to guest complaints and concerns promptly and professionally.
Ensure campground appearance and cleanliness standards are met.
Conduct regular inspections of facilities, including rental units, common areas, etc.
Hire, train and develop new team members, providing ongoing training for existing staff.
Implement and maintain operational policies and procedures.
Coordinate inventory and supply tracking, ensuring timely and effective ordering.
Support financial performance goals to optimize revenue and minimize expenses.
Comply with safety regulations, monitor hazards, and promote a safe work environment.
Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
Lead by example with flexibility and regular and reliable attendance.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Perform other duties as assigned or required.
WHO YOU WILL WORK WITH: The Operations Supervisor reports to the General Manager.
WHAT YOU BRING:
A minimum of 2 years of previous hotel/campground/hospitality operations experience
Strong focus and experience providing exceptional customer service.
Experience hiring, training and managing a team, including delivering performance improvement and disciplinary actions
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently stands, walks, and reaches with hands and arms. The employee occasionally requires the ability to lift office products and supplies up to 20 pounds.
The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.
$18k-40k yearly est. Auto-Apply 14d ago
Retail Team Lead (PT)
New Balance 4.8
Service supervisor job in Delaware
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION
As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.
MAJOR ACCOUNTABILITIES
* Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
* Be results-driven in achieving our store key performance indicators through training and development of our associates
* Deliver a great guest experience utilizing our GUEST service model
* Opening/closing the store
* Follow safety and reporting regulations, including proper lifting procedures
REQUIREMENTS FOR SUCCESS
* Must be 18 years of age or older.
* 2 years' retail supervisory experience preferred
* High school diploma or equivalent educational experience
* Demonstrated leadership ability
* Strong customer service and verbal communication skills
* Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
* Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Christiana, DE Retail Only Pay Range: $16.65 - $20.85 - $25.00 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
$16.7-20.9 hourly Auto-Apply 9d ago
Campground Operations Supervisor
Blue Water Development Corp 3.2
Service supervisor job in Millsboro, DE
Sun Outdoors Rehoboth Bay Campground
20628 Long Beach Drive, Millsboro DE 19966
INTRODUCTION TO ROLE: The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk and camp store teams and managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.
Benefits eligibility:
Full-time roles are eligible for Health benefits, 401K, and property discounts
WHO WE ARE LOOKING FOR:
Independent self-starter
Ability to operate effectively in a fast-paced, guest-focused environment
Competitive with a strong desire to win
Effectively communicates to a variety of audiences and can tailor communication appropriately.
Ability to supervise multiple people, projects and work assignments
Availability to work evenings, holidays and weekends
Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools
WHAT YOU WILL WORK ON: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions:
Supervise daily property operations to ensure quality service and guest satisfaction.
Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
Respond to guest complaints and concerns promptly and professionally.
Ensure campground appearance and cleanliness standards are met.
Conduct regular inspections of facilities, including rental units, common areas, etc.
Hire, train and develop new team members, providing ongoing training for existing staff.
Implement and maintain operational policies and procedures.
Coordinate inventory and supply tracking, ensuring timely and effective ordering.
Support financial performance goals to optimize revenue and minimize expenses.
Comply with safety regulations, monitor hazards, and promote a safe work environment.
Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
Lead by example with flexibility and regular and reliable attendance.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Perform other duties as assigned or required.
WHO YOU WILL WORK WITH: The Operations Supervisor reports to the General Manager.
WHAT YOU BRING:
A minimum of 2 years of previous hotel/campground/hospitality operations experience
Strong focus and experience providing exceptional customer service.
Experience hiring, training and managing a team, including delivering performance improvement and disciplinary actions
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently stands, walks, and reaches with hands and arms. The employee occasionally requires the ability to lift office products and supplies up to 20 pounds.
The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.
$29k-54k yearly est. Auto-Apply 14d ago
Health Information Operations Supervisor
Datavant
Service supervisor job in Dover, DE
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.
**You will:**
+ Have a passion to lead, train and motivate a growing and excited Team.
+ Communicate and collaborate with leadership on issues, opportunities, or challenges.
+ Lead Audit Team which receives requests from Payors
+ Review data and provide client and leadership solutions
+ Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
+ Manage the Request coming in from the Risk Management Team of the client
+ Be the leader of client locations and plan for fluctuating needs.
+ Oversee the escalation calls from our centralized call centers
+ Participates in project teams and committees to advance operational Strategies and initiatives
+ Coordinates with location/client management on complex issues while building a strong relationship
**What you will bring to the table:**
+ A true leadership philosophy in which the goal of the leader is to serve
+ Ability to support clients and your Team working both on-site and remotely.
+ 1-2 years of Health Information related experience
+ Well-versed with HIPAA standards.
+ A knack for presenting to leadership, clients, and your Team via Video or in person.
+ Solution provider and forward thinking
+ Detail and quality oriented as it relates to accurate and compliant information for medical records.
+ Power BI, MS Office
**Bonus points if:**
+ EMR experience with EPIC, or Cerner.
+ Previous production/metric-based work experience
+ Team building and experience elevating individuals' careers.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$21.25-$27.13 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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$21.3-27.1 hourly 3d ago
Team Lead
Rack Room Shoes 4.2
Service supervisor job in Rehoboth Beach, DE
29387
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 194
Rack Room Shoes 194
Pay Range: 18
Tanger Outlets Surfside
35016 Midway Outlet Drive Ste 306
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Rehoboth Beach, Delaware US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$32k-43k yearly est. 60d+ ago
Customer Service Account Manager
Pats Aircraft LLC 4.0
Service supervisor job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$64k-125k yearly est. Auto-Apply 60d+ ago
Automotive Service Director
Preston Automotive Group 4.0
Service supervisor job in Lewes, DE
Full-time Description
Lead a High-Performing Service Team by the Beach! Preston Ford of Lewes is searching for an experienced, energetic Service Manager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job - it's a lifestyle.
You'll be joining a growing dealership backed by the Preston Automotive Group, with an outstanding team of technicians already in place. We're looking for a leader who can inspire, organize, and elevate performance while enjoying the benefits of coastal living.
What We Offer:
Competitive salary +performance-based bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee vehicle purchase discounts
Possible relocation assistance for the right candidate
Company-paid leadership training twice a year
Contests with exciting prizes - including cash bonuses and trips to the Caribbean
A supportive, team-focused culture backed by a trusted dealer group
The opportunity to live and work just minutes from the beach!
Key Responsibilities:
Lead, motivate, and develop the service team to achieve performance goals
Oversee technician efficiency, shop workflow, and customer satisfaction
Maintain high CSI scores and service retention
Coordinate with other departments to ensure smooth daily operations
Manage warranty claims, repair order flow, and compliance with OEM standards
Build and maintain a culture of accountability, professionalism, and teamwork
What We're Looking For:
3+ years of service management or senior service advisor experience (Ford experience a plus)
CDK DMS experience is preferred, but not required
Strong leadership, problem-solving, and communication skills
Proven track record in managing KPIs and driving department performance
High standards for customer service and team development
Valid driver's license and clean driving record
Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
.
Why Preston Ford of Lewes?
We're part of one of the most respected and rapidly growing dealership groups in the region. Preston Automotive Group is a progressive, family-owned, and operated company that truly cares about its people. Our Lewes location offers a steady flow of business, a great shop team, and a strong local reputation - all in a beautiful, coastal setting.
Apply Today
If you're a results-driven leader ready to make an impact and enjoy everything life near the beach has to offer, we want to hear from you.
$78k-144k yearly est. 60d+ ago
Client Service Supervisor
Help at Home
Service supervisor job in Dover, DE
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a fully remote **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.