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Service supervisor jobs in Detroit, MI

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  • MARTIN Garage Service Lead

    Martin Technologies 3.0company rating

    Service supervisor job in Novi, MI

    Job DescriptionMARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industries. We are leaders in the mobility industry and excel with innovative methods and best practices in support of the world's best customers. Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team. Responsibilities: Customer Interaction: Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and timeframes for completion. Service Recommendations: Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work. Service Documentation: Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records. Scheduling: Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences. Communication: Keep customers informed about the progress of their vehicle service. Notify them promptly of any unexpected delays or additional work needed. Quality Control: Inspect completed work to ensure it meets quality standards and matches customer expectations. Billing and Payment: Prepare and explain invoices to customers, process payments, and maintain financial records. Customer Satisfaction: Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process. Knowledgeable to Determine Root Cause Analysis and issue Detection and Prevention Qualifications: Proven experience as an Automotive Service Writer or a related role in the automotive industry. Strong knowledge of automotive systems, repair procedures, and maintenance. On Hand Experience with Vehicles and Sub Systems Ability lead and Motivate Team members for task completion Excellent communication and interpersonal skills. Exceptional customer service abilities. Proficiency in computer software and automotive service management systems. Organized and detail-oriented with the ability to multitask effectively. Problem-solving skills and the ability to work well under pressure. Powered by JazzHR euk UBYq0RJ
    $62k-103k yearly est. 9d ago
  • SR Hub Supervisor

    Central Transport 4.7company rating

    Service supervisor job in Detroit, MI

    Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Salary ranges from: $65,000 - $80,000 + up to 10% in bonuses Shift time: Monday - Friday: 6:00pm - 4:00am Operations Supervisor Ideal Candidate Requirements: Experience in managing a team, preferably in transportation operations A thorough understanding of the LTL trucking industry Prior management, dispatch and dock experience required, preferably in LTL trucking industry Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor employees Desire to surround customer with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written, listening and verbal communication skills Must be willing to work 50 hours/week average Must be able to work any shift including nights and/or weekends and in any weather condition Must be capable of working under tight time constraints in a high-pressure environment with multiple priorities An Associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: Oversee nighttime operations for your designated section of the terminal dock This includes the process of loading, managing forklift traffic, and overseeing the proper unloading of palletized freight. Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule. Ensure proper load of carriers by monitoring the cube and weight of trailers Provide leadership and accountability to a team of drivers, dock workers and dock hand. Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded. Monitor hours and overtime. Maintain a safe work environment compliant with state and federal DOT/OSHA standards. Ensure company operational model compliance. Support a culture of excellence in quality of product to internal and external customers
    $65k-80k yearly Auto-Apply 49d ago
  • FT Support Supervisor

    Tory Burch 4.9company rating

    Service supervisor job in Troy, MI

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time * Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 17.00 USD - 21.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $43k-67k yearly est. Auto-Apply 60d+ ago
  • Donor Services Supervisor (Phlebotomy)

    Versiti 4.3company rating

    Service supervisor job in Farmington Hills, MI

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing: * Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director. * Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel. * Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. * Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures. * Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning. * Provides orientation to all collection personnel. * Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months. Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment. Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs). Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection). Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model. Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable. On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues. Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations. Maintains confidentiality and discretion as required. Performs other duties as required, which relate to Blood Center functions. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent required Bachelor's Degree preferred Experience Previous experience in customer service required 1-3 years supervisory experience required Valid driver's license required Leadership experience in a customer service environment preferred Previous phlebotomy and / or healthcare experience preferred Knowledge, Skills and Abilities Excellent customer service, interpersonal, oral and written communication skills required Ability to express oneself clearly/effectively in written and oral form Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary Ability to handle sensitive or confidential information discreetly Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements Ability to multi-task while paying close attention to detail Well-groomed, professional appearance Ability to work in a positive manner under pressure in a fast-paced environment Ability to work well with others as a team member required Must be accessible by phone and email Ability to travel to all Versiti sites, including overnight stays, is required. Tools and Technology Personal and Network Computer required MS Office (Word, Excel, Outlook, PowerPoint) required Hemasphere required Title 21 required Multiple phone lines, printer, fax, and copy machines required Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required #LI-Hybrid #LI-AB1 Not ready to apply? Connect with us for general consideration.
    $39k-62k yearly est. Auto-Apply 6d ago
  • Director of Camp Services

    Archdiocese of Detroit 4.3company rating

    Service supervisor job in Detroit, MI

    SUMMARY The Director of Camp Services is a critical leadership role responsible for the comprehensive management of Camp Ozanam and Camp Stapleton, overseeing year-round operations, camp programming, staff development, enrollment, marketing, camp rentals, and compliance with local, state, and national camp rules and standards. Our Mission Embracing Gospel Values, SVdP Detroit empowers children through transformational experiences at Camp Ozanam, cultivating personal growth, a deep connection to nature and strong interpersonal skills in a safe and nurturing environment. REQUIRED: Minimum of two year of residential camp experience is a pre-requisite for this position. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Exemplify the elements of SVdP: Spirituality, Friendship and Service in all phases of work Advance the mission, goals, and objectives in all applicable strategic plans Support / Live / Adhere to the “Rule” and teachings set forth by Frederic Ozanam Effectively communicate to SVdPD staff any new, changed, or eliminated, process, procedure, program, or resolution Ability to work well with others Strategic Leadership and Operations Management Provide overall strategic direction for camp operations, including year-round planning and summer programming Manage a team of 25+ staff members, including year-round and seasonal employees Facilitate monthly Camp Committee meetings and provide regular organizational updates to the CEO Develop and maintain relationships with donors, Vincentian Conferences, partner organizations, families, and community stakeholders Staff Recruitment and Development Lead comprehensive staff recruitment efforts, including: International and domestic staff recruitment Marketing outreach to colleges, schools, and community organizations Conducting interviews, background checks, and contingent job offers to year-round and seasonal staff Coordinate staff training and orientation, ensuring compliance with American Camp Association (ACA) and state training standards Conduct annual performance reviews and staff evaluations Manage 2 year-round direct reports and an additional 5 summer seasonal direct-reports Enrollment and Family Engagement Oversee camper recruitment and enrollment process Coordinate enrollment gatherings with Vincentian partners Manage communication with camper families through newsletters, surveys, and special events Develop and implement family engagement strategies, including holiday events and family support programs Compliance and Licensing Ensure full compliance with: State licensing requirements American Camp Association (ACA) standards Summer Food Service Program (SFSP) regulations Health department guidelines Maintain comprehensive documentation for local, state, and ACA inspections Complete required reports and maintain up-to-date licensing documentation Financial Management Develop and manage annual camp budget Prepare monthly financial reports for review by CEO Manage credit card expenses and financial reporting Track and report volunteer hours Coordinate with Development Director on grant submissions and reporting Develop restricted project and capital investment plans Marketing and Fundraising Develop annual marketing strategy Manage social media presence and newsletter content Create annual camp theme and recruitment materials Support fundraising efforts through grant writing, donor communication, and special events Program Development Design and implement camp programming Support the development of camp curriculum and activity plans Coordinate special events like Camp Work Day, Vincentian Day, and Christmas Party Summer Operations Oversee daily camp operations during summer programming Manage camper check-in and check-out processes Coordinate transportation and ensure camper safety Conduct daily leadership team meetings Manage meal planning and food service operations Facilities and Infrastructure Oversight Manage two camp locations: Camp Ozanam and Camp Stapleton Develop and maintain a comprehensive capital and major maintenance planning document Manage Camp Facilities and Grounds Coordinator who oversees annual maintenance and safety inspections to: Prioritize capital investments Develop annual maintenance budgets Plan facility upgrades and renovations Ensure compliance with all safety and accessibility standards Manage camp-related technology systems Rental Operations Manage Rental and Registration Coordinator who oversees the year-round rental program for various groups, schools, sports teams, youth groups and weddings. Duties include: Develop and update rental vendor booklets Negotiate and prepare annual rental contracts Coordinate with maintenance team to ensure facilities are rental-ready Manage rental revenue recognition and financial tracking Prepare facilities for incoming rental groups, ensuring cleanliness and proper setup Environmental and Safety Considerations Implement and maintain comprehensive safety protocols Ensure proper maintenance of emergency response equipment Coordinate with local emergency response agencies QUALIFICATIONS Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in camp management software and digital communication tools Understanding of youth development principles Commitment to the Vincentian mission and service-oriented programming EDUCATION and/or EXPERIENCE Bachelor's degree in Education, Social Work, Nonprofit Management, or related field Minimum two years of management experience in a camp setting Minimum five years of experience working with children For any questions, please contact Gabby Hornak at ***********************.
    $76k-126k yearly est. Easy Apply 60d+ ago
  • Shared Services Supervisor

    Thyssenkrupp Materials Na 4.4company rating

    Service supervisor job in Southfield, MI

    Job SummarySupervises workers and tasks in the organization's accounts payable and accounts receivable functions.Job Description Key Accountabilities Coordinate and manage / supervise employees performing activities related to centralized: Cash disbursements and any related troubleshooting Vendor invoice entry and any related inquiries or adjustments Centralized cash applications Master data maintenance (including parameter and control tables where applicable) Sales and use taxes Tax return compliance and reconciliation, exemption certificates, Forms W-9, tax rate database, general ledger account reconciliations, audit management and coordination Form 1099 processing and compliance Other regulatory / tax filings as required Internal, external and regulatory audit requirements as assigned Develop and maintain MS/SharePoint site as necessary Monitor and report key processing indicators related to shared service environment Participate, as necessary, as a subject matter expert on SAP ERP process team and business transformation team Other tasks and responsibilities that are relevant to this activity Manage the day-to-day outsourcing relationship with an internal offshore service provider, including communication, performance, risk, and continuous knowledge transfer Perform corporate liaison role to ensure coordination of activities amongst business units, credit departments, internal auditors, external auditors, regulatory auditors, customers and suppliers. Meet TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Qualifications: Minimum Requirements: Bachelor degree in Accounting Minimum of 4 years in shared services environment Three (3) to 4 years in a supervisory or managerial capacity SAP experience or other integrated system Strong knowledge of Generally Accepted Accounting Principles Experience with audit and internal controls Excellent analytical, communication and leadership skills Preferred Requirements: CPA/CMA certification Experience with MS/SharePoint at administrator level International accounting experience Project Management Experience with HighRadius Cash Application Experience with Vertex and/or Avalara Tax Software Benefits Overview We offer competitive company benefits to eligible positions, such as : Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.; 2. Request payment of any kind from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; and 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at ******************************** to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at **********************************************. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
    $45k-66k yearly est. Auto-Apply 60d+ ago
  • Service Supervisor - Computer Repair

    Opportunities To

    Service supervisor job in Madison Heights, MI

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $41k-68k yearly est. 11d ago
  • SERVICE SUPERVISOR - COMPUTER REPAIR

    Micro Center Sales Corporation

    Service supervisor job in Madison Heights, MI

    Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $41k-68k yearly est. 12d ago
  • Mail & Print Services Supervisor - Intermediate

    Indepth Engineering Solutions 4.4company rating

    Service supervisor job in Auburn Hills, MI

    The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union -represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility -wide communication and documentation needs. Key Responsibilities: Mail Services: • Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries. • Support daily and weekly mail deliveries to (16) local locations including mail pick -up from (4) local post offices. • Monitor USPS postage accounts for recall mail and postage, including PO Box payments. • Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom. • Ensure compliance with postal regulations and internal policies. • Manage mailroom equipment, supplies, and vendor relationships. • Support bulk mailings and special delivery requests. Print Services: • Supervise print production including copying, scanning, and finishing services for headquarters and local plants • Oversee departmental print requests to ensure timely, high -quality output. • Responsible for leased equipment contract and maintenance on the related equipment. • Coordinate with external vendors for large -scale or specialty print jobs. • Monitor and update the online print shop order page to keep competitive services and pricing. Supervisory & Administrative Duties: • Supervise union employees, ensuring adherence to work rules, schedules, and performance standards. • Manage timekeeping, attendance tracking, and payroll inputs for assigned staff. • Conduct regular team meetings, training, and performance evaluations. • Address employee concerns and escalate issues as needed in accordance with labor agreements. RequirementsRequirements: • Bachelor's degree required (business, etc) • 3-5 years of experience in mailroom, print services, or related operations. • Prior experience supervising union -represented employees strongly preferred. • Strong organizational, leadership, and communication skills. • Proficiency with office equipment and basic computer applications. Preferred Requirements: • Graphic design experience with digital print production knowledge. • Familiarity with timekeeping systems. • Ability to manage multiple priorities in a fast -paced environment. • Knowledge of sustainability practices in print and mail operations.
    $57k-76k yearly est. 35d ago
  • Mail & Print Service Supervisor

    Brightwing

    Service supervisor job in Auburn Hills, MI

    Mail and Print Services Supervisor The Mail and Print Services Supervisor is responsible for overseeing daily operations of mailroom and print services to ensure efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, managing timekeeping and attendance, and coordinating with internal departments and external vendors to support communication and documentation needs across the facility. Key ResponsibilitiesMail Services Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries. Manage daily and weekly mail deliveries to 16 local locations, including mail pick-ups from four local post offices. Monitor USPS postage accounts, including recall mail, postage replenishment, and PO Box payments. Manage scheduling and maintenance for two company vehicles assigned to the mailroom. Ensure compliance with postal regulations and internal policies. Oversee mailroom equipment, supplies, and vendor relationships. Support bulk mailings and special delivery requests. Print Services Supervise print production activities, including copying, scanning, and finishing services for headquarters and local plants. Manage departmental print requests to ensure timely, high-quality output. Oversee leased equipment contracts and maintenance for all print-related equipment. Coordinate with external vendors for large-scale or specialty print projects. Maintain and update the online print shop order page to ensure competitive services and pricing. Supervisory & Administrative Duties Supervise union employees, ensuring adherence to schedules, work rules, and performance standards. Manage timekeeping, attendance tracking, and payroll inputs for assigned staff. Conduct team meetings, training sessions, and performance evaluations. Address employee concerns and escalate issues as necessary in accordance with labor agreements. Requirements Bachelor's degree required (Business or related field preferred). 3-5 years of experience in mailroom, print services, or related operations. Prior experience supervising union-represented employees strongly preferred. Strong organizational, leadership, and communication skills. Proficiency with office equipment and standard computer applications. Preferred Qualifications Graphic design experience and knowledge of digital print production. Familiarity with timekeeping systems. Ability to manage multiple priorities in a fast-paced environment. Knowledge of sustainability practices in print and mail operations.
    $41k-68k yearly est. 35d ago
  • Mail & Print Services Supervisor

    Prestige Engineering

    Service supervisor job in Auburn Hills, MI

    Job Description The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility-wide communication and documentation needs. Responsibilities: Mail Services: Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries. Support daily and weekly mail deliveries to (16) local locations including mail pick-up from (4) local post offices. Monitor USPS postage accounts for recall mail and postage, including PO Box payments. Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom. Ensure compliance with postal regulations and internal policies. Manage mailroom equipment, supplies, and vendor relationships. Support bulk mailings and special delivery requests. Print Services: Supervise print production including copying, scanning, and finishing services for headquarters and local plants Oversee departmental print requests to ensure timely, high-quality output. Responsible for leased equipment contract and maintenance on the related equipment. Coordinate with external vendors for large-scale or specialty print jobs. Monitor and update the online print shop order page to keep competitive services and pricing. Supervisory & Administrative Duties: Supervise union employees, ensuring adherence to work rules, schedules, and performance standards. Manage timekeeping, attendance tracking, and payroll inputs for assigned staff. Conduct regular team meetings, training, and performance evaluations. Address employee concerns and escalate issues as needed in accordance with labor agreements. Requirements: Bachelor's degree required (business, etc) 3-5 years of experience in mailroom, print services, or related operations. Prior experience supervising union-represented employees strongly preferred. Strong organizational, leadership, and communication skills. Proficiency with office equipment and basic computer applications. Preferred Requirements: Graphic design experience with digital print production knowledge. Familiarity with timekeeping systems. Ability to manage multiple priorities in a fast-paced environment. Knowledge of sustainability practices in print and mail operations.
    $41k-68k yearly est. 23d ago
  • Service Supervisor at San Marino Club

    Robert Rutledge

    Service supervisor job in Troy, MI

    Job Description San Marino Club in Troy, MI is looking for one service supervisor to join our 52 person strong team. We are located on 1685 East Big Beaver Road. Our ideal candidate is attentive, punctual, and engaged. Responsibilities Engage regularly with customers ensuring a positive experience Ensure team provides fast, friendly, and accurate service Contribute to team effort by accomplishing related results as needed Respond to all complaints in a friendly and professional manner Qualifications Experience in customer service or supervisor roles Outgoing and engaging personality Proven ability to maintain scheduling commitments Ability to problem solve quickly and act accordingly This is a mostly part time hospitality position for a large banquet facility. Busy seasons will have more full time hours. There will be some closing shifts as they are rotated between managers. Looking for a candidate that has a positive attitude, good ideas on improving service, and works well with service staff. We are looking forward to reading your application.
    $41k-68k yearly est. 19d ago
  • Customer Service Supervisor

    Petsuites

    Service supervisor job in Sterling Heights, MI

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $31k-46k yearly est. 60d+ ago
  • Cookie Baker and Customer Service Night Shift

    Crumbl Cookies

    Service supervisor job in Brighton, MI

    This is for the night shift with typical hours 6pm-12am, but we're flexible! Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight. This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
    $30k-45k yearly est. 60d+ ago
  • Real Estate Lending (Mortgage) Servicing Supervisor

    Msgcu

    Service supervisor job in Troy, MI

    Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 145,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! Information about our comprehensive total rewards package can be found here. Overview of Responsibilities: Supervises real estate servicing operations by managing daily workloads and supporting timely, accurate loan maintenance. Ensures financial objectives, strategic targets, and institutional growth goals are met in accordance with MSGCU's policies, state and federal government regulations, and in alignment with our desired member experience. Essential Duties and Responsibilities: Leads the mortgage servicing & funding teams to deliver a high-quality member experience by ensuring accurate and timely processing, consistent service delivery, and prompt resolution of escalated questions or concerns. Directs work for team members by supervising daily activities, providing direction, and ensuring work aligns with organizational objectives and the desired member experience. Completes and oversees core mortgage servicing operations, including loan payments, payoff and release processing, loan boarding and funding, escrow and investor remittance, private mortgage insurance (PMI) servicing, 1098 tax inquiries, and verification requests to maintain accurate loan records, timely processing, and a positive member experience. Complies investor reporting and remittance activity to keep all custodial accounts, loan balances, and investor records in alignment. Maintains daily and monthly accuracy with Fannie Mae and other investors by ensuring funds, balances and payment activity reconcile across all systems. Uses judgement and data to make sound and timely decisions on loan amendment requests (loan recasts, PMI removal, escrow waivers, etc.) to maintain loan quality and a positive member experience. Ensures decisions align with loan policies, procedures, and regulations. Possesses and applies knowledge of regulatory requirements related to funding and loan servicing, insurance, tax, and escrow management to effectively serve members. Maintains familiarity with systems and applications to research inquiries. Holds self and others accountable for achieving key performance indicators (KPI) and meeting service level agreements on calls and service-ticket activity. Develops and leads monthly funding & servicing performance meetings to review productivity, performance results, audit findings, and escalated calls drives results, improves efficiency, and the member experience in processing. Identifies and recommends workflow improvements to enhance file quality, while ensuring updates or enhancements to servicing regulations, procedures, goals and objectives are communicated to leadership. Builds and retains an effective, high performing team that applies their diverse skills and perspectives to achieve defined individual and team objectives. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results. Builds partnerships collaboratively with stakeholders to meet shared objectives. Supports regulatory compliance requirements by coordinating with all stakeholders. Proactively reviews regulatory, investor, and collateral-tracking requirements and updates funding and servicing processes as needed. Coordinates audit preparation and provides timely, accurate responses to requests. Effectively communicates using various forms of communication (written, verbal, presentation) and actively listens in order to accommodate the needs and abilities of different audiences. Gaining the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues. Models self-development by actively seeking new ways to grow and be challenged. Solicits feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels and rebounds from setbacks and adversity when facing difficult situation Education and Experience Requirements: Associates degree in Business Administration, Finance, or related field preferred. 3 years of full-cycle mortgage servicing experience required; experience within a financial institution preferred. Supervisory experience preferred. Working Conditions: Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors. Occasionally required to travel throughout MSGCU's service area as business needs require. Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk. This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds. Normal working hours will be MSGCU's standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal office hours will be required. Compensation and Benefits: Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job. Base salary begins at $62,500 / year Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family) If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k) You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
    $62.5k yearly 6d ago
  • Center Supervisor

    Biolife 4.0company rating

    Service supervisor job in Detroit, MI

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MI - Detroit U.S. Hourly Wage Range: $19.00 - $24.20 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - MI - Detroit Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No
    $19-24.2 hourly 14d ago
  • Supervisor, Operations

    Syncreon 4.6company rating

    Service supervisor job in Trenton, MI

    We are looking for an experienced Operations Supervisor at our Trenton, MI. location to plan, direct, and coordinate the operations at the facility. You will be responsible for improving performance, productivity and efficienct through the implemntation of effective methods and strategies. Its an exciting time to join DP world Team! About the Role How you will contribute * Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely operate material handling equipment to move materials. * Monitor and measure team member performance for accuracy and document on daily production metrics. * Identify and eliminate safety and housekeeping hazards to minimize workplace accidents. * Ensure compliance of employees to processes, work instructions, standard work and work elements. * Liaise with materials department to ensure on time receipt and shipment of material. * Other duties as assigned. Your Key Qualifications * HS Diploma/GED required * Experience supervising in an Automotive, Manufacturing, or Supply Chain/Logistics facility. * Strong interpersonal, communication, and leadership skills. * Experience and or training regarding the Occupational Health & Safety, 5S, Lean Methodologies preferred. * Quality systems knowledge - to a reasonable level be able to monitor staff performance and costs within the department (including, but not limited to: time-keeping, quality, productivity, etc.) About the Role How you will contribute * Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely operate material handling equipment to move materials. * Monitor and measure team member performance for accuracy and document on daily production metrics. * Identify and eliminate safety and housekeeping hazards to minimize workplace accidents. * Ensure compliance of employees to processes, work instructions, standard work and work elements. * Liaise with materials department to ensure on time receipt and shipment of material. * Other duties as assigned. Your Key Qualifications * HS Diploma/GED required * Experience supervising in an Automotive, Manufacturing, or Supply Chain/Logistics facility. * Strong interpersonal, communication, and leadership skills. * Experience and or training regarding the Occupational Health & Safety, 5S, Lean Methodologies preferred. * Quality systems knowledge - to a reasonable level be able to monitor staff performance and costs within the department (including, but not limited to: time-keeping, quality, productivity, etc.) Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. Nearest Major Market: Detroit Job Segment: Logistics, Supply Chain, Supply, Manager, Operations, Quality, Management
    $35k-57k yearly est. 23d ago
  • Supervisor Of Outpatient Services

    Genesee Health System 4.1company rating

    Service supervisor job in Davison, MI

    $5000 SIGNING BONUS Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team. We value our staff and think they deserve the best! Medical, vision and dental benefits available upon hire at no premium for our staff and their dependents. We also provide an annually loaded HSA of up to $2,300, a 5% match towards your retirement, generous paid time off (40 hours upon hire; 19 ½ days per year) AND 13 paid holidays. Minimum Requirements: Educational Requirements License Requirements Year(s) of Experience Master's in Social Work Michigan Master's Level Social Worker (LMSW) credential, Clinical Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders. Willing and able to provide supervision of LLMSWs and LLBSWs. Master's in Counseling or related field such as Psychology or Social Work. Michigan Licensed Professional Counselor (LPC) credential Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders. Must meet one (1) of the following requirements: LPC started acting as a counseling supervisor for the first time on or before January 1, 2013, has completed training the function of counseling supervision, and acquired not less than 3 years of post-master's practice in counseling. LPC started acting as a counseling supervisor for the first time after January 1, 2013, and before May 5, 2022, has completed training in the function of counseling supervision that satisfies the requirements of R 338.178 (2) of the Counseling Administrative Rules, and acquired not less than 3 years of post-master's practice in counseling. LPC started acting as a counseling supervisor for the first time on or after May 5, 2022, completed training in the function of counseling supervision that satisfies the requirements of R338.178 (2) of the Counseling Administrative Rules, and acquired not less than 5 years post-master's practice in counseling. LPC currently holds the Approved clinical Supervisor (ACS) credential from the CCE. Additional Requirements: Knowledge of a variety of evidenced based practices; Michigan Certification Board for Addiction Professionals (MCBAP) credential of Certified Clinical Supervisor (CCS) or Certified Advanced Alcohol and Drug Counselor (CAADC) OR obtain a development plan within 3 months of hire. Must be willing to work flexible hours including evenings, weekends, and holidays. As THIRD PARTY insurance may be billed by this position in accordance with professional scope of practice, employee must meet and retain 3rd party payer requirements. Must obtain/ retain MDHHS qualifications as a Child Mental Health Professional. Must have a valid Michigan driver's license, current automobile insurance and own transportation or the use of a vehicle during working hours. Must have the ability to physically perform the tasks. Essential Physical Demands: Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations. Lifting, Standing, and Walking With or Without Reasonable Accommodations: Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation. Preferences: Training and/or certification in evidence-based practices. Minimum of 1 year previous supervisory experience. MCBAP Certified Clinical Supervisor Credential or registered CCS Development Plan. Clinic is open Monday- Thursday 8:00 am- 8:00 pm, Friday and Saturday 8:00 am- 12:00 pm. Position will vary within clinic hours.
    $28k-35k yearly est. Auto-Apply 6d ago
  • Assistant Water Mitigation Supervisor

    Brighton 4.4company rating

    Service supervisor job in Brighton, MI

    Position OverviewThis is a high impact position within our business, we are seeking a person that has technical experience and will thrive in the culture of our organization. The Assistant Water Mitigation Supervisor is responsible to implement the process improvement and practices across the organization as well as ensuring company policies, industry standards, compliance and regulatory requirements are followed. The Assistant Water Mitigation Supervisor supervises the Water Mitigation Team and ensures water mitigation and customer experience standards are met. Ultimately, we'll trust you to help us remain compliant, efficient and profitable during business. The Assistant Water Mitigation Supervisor leads and motivates the water mitigation team, finding ways to increase quality of customer experience and implement best practices across all levels. Job Responsibilities Responsible for the production, procurement, and planning of daily operations Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company's processes remain legally compliant Participates with Operations Manager in development of operational and business strategies, supporting the CEO or Owner's vision and process ideals Conducts onsite field evaluations for compliance for licensing, vehicle, regulatory, EHS, Safety, DOT, quality and company policies. Escalates opportunities for improvements/corrections directly to ownership. Coordinates with sales management team to deliver on commitments to customers. May be involved in the sales process on selected accounts Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions and support, and standard operating procedures. Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues Supervises production staff members, estimators and claims coordinators Influences selection of vendors and manages ongoing vendor relationships Communicates with all relevant employees to ensure delivery times are met Communicating process changes to relevant parties to ensure a successful business Coordinates activities that affect operational decisions and business requirements Ensuring that health and safety regulations are followed Improve operational management systems and processes and provides training for new initiatives and technology launches Manages the growth and success of the team, providing guidance to employees Managing internal assets of the company such as equipment, materials and supplies Monitors KPIs- production quality standards and ensures process safety standards are met Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis Reviewing workloads and manpower to ensure targets are met. May train and supervise staff Job Requirements 3-5 years equivalent experience in similar role Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing Valid driver's license and a satisfactory driving record Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations 3-5 years experience as a lead water technician preferred Ability to work closely with, influence, and hold senior leaders accountable to resolving issues or capitalizing on opportunities Ability to engage and motivate others to drive results Ability to manage time and workload effectively Ability to work in a team environment Excellent problem solving and communication skills, written and verbal Experience in Negotiating with suppliers/sub-contractors/vendors Familiarity with business and financial principles Knowledge of organizational improvement Strong Leadership- Proven ability and work experience as Assistant Water Mitigation Supervisor or similar role Outstanding organizational skills Understanding of organizational behavior and knowledge of the restoration industry IICRC Water certification Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Compensation: $28.00 - $30.00 per year Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
    $28-30 hourly Auto-Apply 60d+ ago
  • Crisis Center Supervisor - Front Desk - CONTINGENT

    Oakland Community Health Network 3.6company rating

    Service supervisor job in Pontiac, MI

    We're hiring for two part-time supervisor positions at our Resource and Crisis Center in Pontiac, MI. Each position works one 12-hour shift per week, in person . Day Shift Supervisor: 7:00 AM - 7:30 PM Night Shift Supervisor: 7:00 PM - 7:30 AM These roles supervise front desk operations and support Crisis Service Specialists, ensuring a welcoming and clinically focused environment for individuals seeking help. The RCC operates 24/7, but these positions are strictly part-time (one day per week) . Essential Functions Train front desk staff in trauma-informed practices, crisis response protocols, and HIPAA compliance; provide ongoing coaching and support Conduct regular one-on-one supervision and team meetings (at least monthly) to promote staff development, address concerns, and reinforce best practices Develop, implement, and update procedures that support efficient and clinically sound front desk operations Monitor and analyze cycle time from arrival to transfer to crisis service providers, identifying and resolving delays or service gaps Create and maintain staff schedules to ensure consistent coverage across all shifts, including weekends and holidays; proactively identify and coordinate coverage for staffing gaps due to call-offs, vacancies, or increased service demand Mitigate barriers to timely service transfers by collaborating with internal teams and external partners Build and maintain professional relationships with crisis provider leadership to support seamless coordination and service delivery Demonstrate and model effective crisis intervention and de-escalation techniques; provide real-time support to staff during high-acuity situations Oversee inventory management, including ordering and restocking supplies and resources designated for people served Ensure the front desk and lobby areas remain clean, organized, and welcoming Communicate security concerns-including contraband, threats, or behavioral risks-to all relevant RCC entities in a timely and coordinated manner Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Participate in agency meetings, supervision, and required training to stay current with policies, procedures, and best practices Perform other duties as assigned to support the mission and operations of the Resource and Crisis Center Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) OR 3+ years of related Crisis leadership experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum three years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Minimum of 1 year of leadership experience working within a managed care, behavioral health or hospital setting Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.
    $30k-37k yearly est. Auto-Apply 22d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Detroit, MI?

The average service supervisor in Detroit, MI earns between $33,000 and $85,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Detroit, MI

$53,000

What are the biggest employers of Service Supervisors in Detroit, MI?

The biggest employers of Service Supervisors in Detroit, MI are:
  1. Molina Healthcare
  2. Gesher
  3. Stericycle
  4. Detroit Institute of Arts
  5. Micro Center
  6. tk Materials NA
  7. WASH
  8. Thyssenkrupp Access
  9. Micro Center Sales Corporation
  10. Opportunities To
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