Service supervisor jobs in District of Columbia - 263 jobs
Service Superintendent
Lunova Group
Service supervisor job in Washington, DC
Are you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that's redefining vertical transportation? If so, our client has an opportunity for you.
We're looking for a Service Superintendent to join our client's growing team in Washington, DC. In this role, you'll be instrumental in ensuring efficient, safe, and high-quality service operations while supporting field teams and driving customer satisfaction.
What You'll Do:
You'll oversee day-to-day service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.
Support & Coach Field Teams: Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality.
Ensure Profitability: Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance.
Lead with Safety: Support and participate in safety training programs to uphold high safety standards across all job sites.
Collaborate with Sales: Partner with sales teams by providing technical input on repair scopes and material needs for proposals.
Provide Quality Oversight: Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects.
Procure Materials: Determine and order the necessary parts and materials for repairs, ensuring minimal downtime.
Stay Current: Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.
Solve Problems & Adapt: Perform additional duties as needed to support service operations and ensure customer satisfaction.
What You Bring to the Team:
2+ years of management experience in a field service or construction environment, or equivalent combination of education and hands-on leadership experience
Strong knowledge of the construction and elevator industries
Ability to interpret technical documents, blueprints, and diagrams
Excellent communication skills with experience presenting to both teams and management
Strong analytical and problem-solving abilities
Confidence working independently and making decisions in fast-paced environments
Location:
Washington DC- Local travel required to client sites and projects
Salary range: $102,000-$143,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$102k-143k yearly 2d ago
Looking for a job?
Let Zippia find it for you.
Team Leader, Australia Awards South-Asia & Mongolia
Palladium 3.1
Service supervisor job in Washington, DC
We are searching for an experienced Team Leader, Australia Awards South-Asia & Mongolia at our Colombo facility. Primary Duties and Responsibilities:
The Team Leader at AASAM leads the delivery of all aspects of the AASAM program, including strategic oversight of program objectives, team activities, program delivery, and engagement with program partners. This role involves ensuring the program remains innovative, adaptable, and capable of delivering high-quality, cost-effective development outcomes in accordance with the client Head Contract. The Team Leader is responsible for developing close relationships with donors, developing and implementing program strategies, maintaining technical rigor, and enabling a high-performance, collaborative culture. Additionally, the Team Leader oversees budgeting, monitoring, and risk management, while translating client objectives into effective actions. The role also includes overseeing Palladium's intelligence gathering, learning, and communications to enhance the program's reputation among stakeholders.
Australia Awards - South Asia and Mongolia is managed by the Australian Government's Department of Foreign Affairs and Trade (DFAT) and is administered by Scope Global Pty Ltd (a wholly owned entity of Palladium International Pty Ltd). It is a multi-country program with service delivery offices in Colombo, Dhaka, Islamabad, Kathmandu,Thimphu and Ulaanbaatar. Leadership, coordination, and support are provided by a regional team based in a range of locations in the South Asia region as well as in Scope Global's Offices in Adelaide and Brisbane.
Australia Awards are provided to build the skills and knowledge of individuals so that they can contribute to their country's development, and to support the ongoing development of links between Australia and the countries to which it provides development assistance. The Australia Awards are an important part of the Australian Government's focus on public and economic diplomacy, and provide long term Scholarships, Short Courses and other training opportunities. The Team Leader manages the entirety of Australia Awards South Asia and Mongolia, working closely with DFAT Canberra and the DFAT posts in program countries.
The Team Leader oversees all Program Country Offices and has overall management responsibility for all Program staff. This position is based at the Regional Hub in Colombo, Sri Lanka. Frequent travel to other program locations will be an essential part of the role.
Primary Responsibilities
The primary responsibilities of the Team Leader can be broadly described as follows:
Effective strategic leadership and relationship management
Provide strategic and operational management of all aspects of the program
Provide strategic and technical direction to staff, and strategic and technical advice to DFAT as required, including on the selection, design and implementation of all program modalities
Participate in, or lead (when directed to do so) strategic engagement with partners
Participate in all key discussions with DFAT and respond to all requests for information in a timely fashion
Develop and maintain productive working relationships with DFAT, program stakeholders, and within the contractor team
Effective Program Management
Ensure successful delivery of services, and ensure those services are consistently of high quality
Oversee the ongoing development and implementation of program planning and management systems, monitoring and evaluation, alumni engagement and communication and stakeholder relationships
Ensure on-time delivery of all required program outputs to a high quality standard
Oversee the establishment and operation of all program offices with all necessary staff and operational resources
Effective team leadership and development
Lead all program staff in the active pursuit of social inclusion, equity and ethical standards including attention to gender, disability, child protection, anti-corruption and participation
Take responsibility for the performance and management of all program staff, providing particular mentoring and support to Country Program Managers to enhance and develop their skills by implementing, development, coaching and mentoring practices and by assigning each Country Program Manager senior responsibility as program-wide practice leader in a designated area
Effective team performance
Promote of a positive program and AASAM team culture
Contribute to continuous improvement in service delivery and program performance
Maintain a general understanding of other Programs and Projects at Palladium and identify areas for networking and collaboration
Work with a collaborative and team based approach
Quality and Legislative Compliance
Comply with DFAT and Palladium policies, procedures, practices and quality systems
Comply with role specific policies and procedures
Ensure role specific procedures and all relevant documentation are kept current and available on SharePoint
Other
Travel locally and internationally, as required.
Advocate for Palladium and Australian development priorities
Comply with, and advocate for, DFAT's policies in all aspects of implementation, including gender, disability, fraud and anti-corruption, PSEAH, child protection and environmental and social safeguards. This includes incorporating policy principles into planning and everyday work, promoting process improvements, and reporting concerns to your Line Manager or Palladium's Integrity Hotline (details on Palladium website).
Operate with high levels of integrity, consistent with the intent of DFAT's Ethics, Integrity and Professional Standards Policy Manual.
Required Qualifications:
Minimum Education and Experience Required
10 years or more experience in strategic leadership and senior management of international development programs, ideally relating to scholarships, capacity building or training;
Demonstrated skills in effective communication and collaboration with stakeholders from many different perspectives, including DFAT and partner governments.
Demonstrated capacity to manage staff and build teams across multiple locations, cultures and language groups, working respectfully and in a way that builds staff capacity, commitment, ownership and performance;
Proven capacity to develop, manage and oversee significant budgets;
Ability to adapt and respond to changing circumstances;
Demonstrated understanding of development and developing country contexts;
Outstanding verbal and written communication skills, including the ability to negotiate with a variety of different people and to communicate complex issues in plain language;
Proven ability to live and work effectively in cross-cultural contexts;
High ethical standards and a commitment to demonstrating integrity and professionalism;
Relevant tertiary qualifications.
Desired
1. Experience living and working in South Asia
2. Relevant language skill
Closing date: Saturday 24 January 2026, 11.59pm AEDT
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.
Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Apply now Share Save Job
$32k-44k yearly est. 2d ago
Field Service Supervisor
AHU Technologies
Service supervisor job in Washington, DC
Benefits:
401(k)
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Reports to: Field Service Manager
Employment Type: Full-Time, Hourly
Overview:
The Field ServiceSupervisor (FSS) is responsible for leading a team of mechanics to support KATS projects, ensuring high-quality service and client satisfaction. The role involves project execution, team supervision, safety compliance, and effective communication with clients and stakeholders.
Key Responsibilities:
✅ Safety: Lead daily meetings, ensure job safety analysis (JSA) completion, and maintain zero recordable injuries.
✅ Project Execution: Oversee project scope, team coordination, documentation, and client communication.
✅ Communication: Provide status updates, mentor team members, and identify opportunities for additional services.
✅ Leadership: Foster teamwork, adaptability, and accountability while maintaining high performance standards.
Requirements:
✔️ 5+ years of experience with rotating equipment (steam turbines, compressors, engines, etc.).
✔️ 2+ years of leadership experience (preferred).
✔️ Technical degree (preferred).
✔️ Microsoft Office proficiency.
✔️ Ability to travel 100% and lift up to 50 lbs.
Benefits:
🔹 Competitive pay & advancement opportunities
🔹 Excellent benefits & retirement plan
🔹 Paid time off, holidays, and strong company culture
KATS is an equal opportunity employer and a drug-free workplace. Compensation: $32.00 - $45.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
$32-45 hourly Auto-Apply 60d+ ago
Service Desk Supervisor
Fawkes IDM
Service supervisor job in Washington, DC
Job Description
Responsibilities:
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
Supervising the DCService Desk team.
Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
Providing career development guidance to staff and recommending training paths.
Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
Reviewing, editing, and maintaining support services knowledge database.
Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
Supervising planning and management of location specific projects; i.e., laptop replacement.
Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
Requirements
Four year college degree required
6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
Knowledge and experience with law firm specific applications is required.
Previous employment in a law firm or legal department is preferred.
Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
Excellent time management skills.
Flexibility to work additional hours, as necessary
$54k-97k yearly est. 12d ago
Supervisor, Operations
Washington D.C. Bouldering Project, LLC 4.5
Service supervisor job in Washington, DC
Job DescriptionDescription:
About Bouldering Project
Bouldering Project is more than a climbing gym-we're a community. We're driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates-we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we're proud to serve nine markets across the U.S.-and we're just getting started.
About the Role
The Operations Supervisor supports the front desk team and overall gym operations through daily leadership, coordination, and direct service. This role is the lead staff member on shift-ensuring that policies are followed, customers are supported, and the facility remains clean, safe, and welcoming. Operations Supervisors provide real-time coaching, help manage front desk responsibilities, assist with retail and programs, and serve as the primary point of escalation for staff and guest needs.
What You'll Do
Team Leadership
Lead Operations Specialists on shift and delegate tasks to ensure smooth front desk operations.
Coach and model BP standards for customer service, policies, and front desk procedures.
Monitor team performance, offer in-the-moment feedback, and support a positive, professional work environment.
Act as a key resource for team questions and ensure shift coverage in the case of callouts or absences.
Communicate shift notes and relevant updates to Operations Managers and other supervisors.
Take on additional projects or responsibilities as assigned.
Guest Experience & Emotional Culture
Set the tone for an inclusive, warm, and emotionally safe environment.
Cultivate presence and energetic tone in all guest interactions.
Lead with emotional attunement-especially in the first 60 seconds of a guest's arrival.
Support and guide the team in delivering a human-centered, consistent check-in and waiver process.
Ensure new guests receive orientation and are introduced to community guidelines.
Address customer concerns with empathy and clear communication.
Customer Service & Front Desk
Actively support customers with membership questions, event sign-ups, and day pass transactions.
Process purchases and returns at the register and support retail operations.
Troubleshoot customer issues, follow through on resolutions, and document incidents or escalations as needed.
Maintain tidy, organized point-of-sale systems and ensure clear communication at the front desk.
Facility Oversight
Ensure the facility remains clean, organized, and presentable during your shift.
Oversee cleaning tasks during scheduled shifts; escalate maintenance or supply concerns to the Operations Manager.
Conduct walkthroughs of locker rooms, common spaces, and front desk areas.
Restock supplies and support the maintenance of the retail and check-in areas.
Programs, Events, and Instruction
Ensure Operations Specialists are prepared to deliver group and event orientations; assist directly when coverage or escalation is needed.
Support instructors or event leaders with setup, guest check-in, and communication.
Step in for individual or group instruction if assigned or trained.
Safety & Risk Management
Serve as the shift lead for emergency procedures and incident response.
Administer first aid according to BP safety protocols and document all incidents appropriately.
Ensure customer waivers are on file and that facility rules are upheld.
Educate guests on safety expectations and provide orientation as needed.
Requirements:
What You'll Bring
Customer service experience and the ability to lead a small team.Strong communication and interpersonal skills.
Ability to stay calm and organized during busy shifts or unexpected challenges.
Familiarity with climbing gyms, fitness centers, or high-traffic service environments preferred.
A growth mindset and the desire to help others succeed.
Flexible schedule, including availability for evenings and weekends.
We know not everyone will meet 100% of the qualifications-if this role excites you, we encourage you to apply.
Working at Bouldering Project
At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example-making our spaces and offerings accessible and welcoming to all. Our core values-Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented-are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.
This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.
Compensation & Benefits
This is a part-time, hourly position. Compensation is based on experience and local market benchmarks. Perks include:
Free Bouldering Project membership for you and a plus one
Discounts on gear, merchandise, and local retail partners
Commuter benefits and access to wellness programs
A joyful, supportive, and respectful work culture
Eligible to participate in a 401(k) retirement savings plan
Equal Opportunity
Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds-including those with nontraditional career paths-to apply.
$60k-94k yearly est. 16d ago
Supervisor, Utility Services - (26-WS-813015-061)
Dc Water 4.6
Service supervisor job in Washington, DC
The intent of this is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
General
Job Title:
Supervisor, Utility Services
Job Code:
P0387
Supervises Directly:
Yes
New or Revised:
Revised
Regular or At-Will:
At-Will
Date Last Revised:
10/30/2025
Exempt or Non-Exempt:
Exempt
Compensation Approval Signature:
Union/ Non-Union:
Non-Union
Division
Department Name
Operations
Water-Construction Contract Mgt
Salary Schedule:
Non-Union Salary Range
Cost Center Code:
813015
Grade:
NU16
Essential Position:
Yes
Reports To:
Supervisor, Public Space
EEO Code:
Professionals
Work Format
In-Person
Who We Are & What We Do:
At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.
Role Description:
Supervisor, Utility Services supervises personnel and guides work processes, records management, data and technology integration, productivity and performance measures and evaluation, and logistical support for the water and sewer infrastructure repair and maintenance operations, work plans and program improvement efforts. Performs data evaluation, statistical analysis and directs the tracking, analyzing and reporting of work order activities for the purpose of documenting, evaluating, and reporting operational activities, including performance, productivity, cost of service, and work force utilization.
Essential Duties & Responsibilities:
Directs the program management process for work planning, scheduling, and work coordination to support the Water and Sewer infrastructure repair and replacement projects and system rehabilitation efforts.
Serves as a DC Water liaison to DDOT in the coordination of permit applications and processing and other DDOT provisions that are required to initiate and execute water and sewer emergency repairs and system maintenance and rehabilitation projects in public space.
Plans, monitors, and coordinates activities involved with the planning, scheduling, replacement and maintenance of distribution system assets in Water, Sewer and Customer Services in addition to contracted services.
Participates in the identification, development and management of databases and record management systems based on business requirements.
Facilitates and supports the workflow standardization and Maximo integration efforts to link the Water and Sewer Operations into the enterprise records management system.
Guides the planning, qualifying, setting parameters, coordinating and scheduling infrastructure repair, replacement activities with various stakeholders, including customers, outside agencies and contractors facilitating business requirements, such as DDOT permits, utility marking and other preliminary activities.
Supports strategic planning and innovation activities by analyzing policy, business processes, conducting benchmarking and research activities, and making recommendations.
Participates in the development of analytical models and tools for tracking and evaluating work order records management systems, including data collection, data maintenance, and data analysis and reporting.
Provides logistical support for maintaining and reassessing data collection, analysis, and reporting requirements in various functional areas, including strategic planning, performance measurement, project management, work standardization and automation.
Evaluates business processes, workflows, policies and procedures and provides recommendations to enhance operations and customer services.
Performs data research, data analysis, quality assurance, review, and evaluation on water and sewer operations, assets and inventories.
Works with various business units, coordinating repair and maintenance activities and addressing business requirements. Performs QA/QC and statistical analysis and prepares a wide range of reports on operational and financial performance to meet reporting requirements requested by outside agencies, such as the Environmental Protection Agency, Fire and Emergency Medical Services, Department of Transportation and others, as well as for the purposes of evaluating and developing both short-term and long-term business plans.
Establishes and documents business processes, workflow, including data standards and procedures and definitions for the data dictionary.
Maintains and supports the Authority's records management systems and other databases that support the Water and Sewer infrastructure repair and maintenance operations, work management plans and program improvement efforts.
Works closely with IT project managers and programmers in applying effective systems and data models and designing and coding utilities.
Works across functional groups to address senior management information needs, develop a wide range of reports identifying and interpreting trends on distribution system assets, work performance, and operations.
Provides support to other DC Water branches/departments with data analyses, data extracts and queries related to water and sewer service assets.
Prepare performance data and evaluation reports, as well as routine and special reports as required.
Performs other duties and projects assigned at the discretion of the immediate supervisor.
Supervisory Responsibilities: Supervises employees; makes work assignments, sets priorities, interprets work orders, etc. Establishes work performance standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotions, terminations, reassignments, disciplinary and other personnel actions. Determines training needs, approvals and schedules leave. Ensure that workers complete projects or assignments in a thorough and responsible manner.
Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, contractors, other government agencies and organizations, the general public, etc.
Skills & Qualifications:
The qualifications listed below are representative of the knowledge, skill, and ability necessary for an
individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are
provided.
Required Skills & Qualifications
Required Experience:
Four (4) years of progressive experience in program and workflow development, data and process management, performance evaluation and QA/QC processes.
Minimum Education Requirements:
Bachelor's degree in Business Administration or Computer Science.
Required Skills:
Advanced skills in records management, Access database applications, and GIS applications; experience in database-related activities, including developing, maintaining and documenting relational, SQL queries, data modeling, working with Open Database connectivity (ODBC) and developing new query tools.
Skill in planning and coordinating work requirements with internal work units and outside agencies, particularly DDOT by applying and interpreting applicable standards, requirements and specifications that are necessary to execute water and sewer infrastructure repairs and maintenance activities.
Strong supervisory, analytical, work planning, organizational, inter-agency liaison, conflict resolution and customer outreach skills. Ability to perform technical computations, analyze complex data, prepare plans and reports based on findings.
Excellent oral and written communication skills.
Required Licenses & Certifications:
N/A
Physical Requirements:
Office and field setting work environment.
Subject to indoor and outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures.
Preferred Skills & Qualifications
Preferred Experience:
N/A
Preferred Education Requirements:
N/A
Preferred Skills:
N/A
*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Your Experience at DC Water:
At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.
Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.
Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.
Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing
The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email
*************************
.
$74k-94k yearly est. Auto-Apply 41d ago
Mgr Passenger Accessibility - 90119877 - Washington
Amtrak 4.8
Service supervisor job in Washington, DC
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Mgr Passenger Accessibility - 90119877 - Washington Date: Dec 17, 2025 Location: Washington, DC, US, 20001 Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Bridge the gap between current infrastructures and the needs of individuals with disabilities. Oversee and champion initiatives that ensure products, services, and environments are accessible to all, including those with disabilities. Play a pivotal role in overseeing disability community outreach in line with organization's commitment to accessibility. Essential Functions * Liaise with external partners and disability advocacy groups; stay updated on accessibility trends, regulations, and emerging technologies. * Act as the subject matter expert; in vehicle and station accessibility and promote digital accessibility initiatives within the organization. * Develop and implement accessibility policies and guidelines; ensure compliance with standards. * Educate employees on accessibility best practices; raise awareness about the importance of accessibility across the organization. * Work closely with cross-functional teams (design, development, content) to integrate accessibility into vehicles, products, and service design. Minimum Qualifications * Bachelor's Degree or equivalent combination of education, training and/or relevant experience. * Plus 7 years of relevant work experience. Preferred Qualifications *
Master's Degree or equivalent combination of education, training and/or relevant experience. * Plus 9 years of relevant work experience. * People management experience * Engineering/ Architectural accessibility design review experience * Technical expertise to influence Accessibility improvements. * Experience leading community meetings. Knowledge, Skills, and Abilities * Proficiency in accessibility standards (e.g., WCAG); adaptability to evolving accessibility requirements * Ability to develop and execute accessibility strategies * Analytical mindset to assess and improve accessibility * Collaborate effectively with diverse teams.; advocate for accessibility at all levels of the organization. * Ability to manage multiple projects and priorities simultaneously. The salary/hourly range is $113,200.00 - $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here. Requisition ID:165689 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>
$87k-113k yearly est. 32d ago
Director, Outsourcing Advisory Services
West Monroe 4.3
Service supervisor job in Washington, DC
Are you ready to make an impact?
West Monroe has an opportunity for a Director to join our Operations Excellence (OpEx) practice. This leader will structure, lead, support, drive, and grow West Monroe's OpEx practice and Enterprise Strategy & Execution (ES&E) offerings in collaboration with other leaders across the company.
This leader will be responsible for key client account ownership, scoping, selling, and acting as an engagement lead on Outsourcing Advisory Services - this includes, but is not limited to outsourcing assessments, outsourcing RFx development, evaluation, and selection, contract negotiations, outsourcing transition, vendor governance and management, and service delivery optimization.
Directors within West Monroe have three main responsibilities:
Client Delivery:
Support and lead teams serving clients across industries while demonstrating executive presence with high level client counterparts.
Manage and influence multi-disciplinary teams to translate client business objectives into IT outsourcing and business process outsourcing solutions.
Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements.
Understand and support the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve long-term scalability, reduce operational cost, or better support business processes.
Ensure proper management of project economics including project budgets, invoicing, and the collection process.
Practice Development:
Collaborate with national and local leadership within OpEx practice and across West Monroe (WM) industry and functional practices, to develop and deliver multi-disciplinary, outsourcing advisory offerings.
Collaborate in growth around strategy, approach, offerings, staffing, skill development, methodology, and new account development.
Collaborate with local office leadership to ensure alignment with the office culture, define the strategic direction of the ES&E team, and actively lead entrepreneurial activities to expand offerings and the skills of the team.
Coach and manage other consultants and actively participate in the performance management process
Actively participate in recruiting and retaining top quality talent.
Business Development:
Drive opportunity origination at existing clients, qualify leads and collaborate on pursuits for new work and build deep relationships.
Hunt new strategic clients - using relationships and other proven business development skills.
Collaborate with industry and multidisciplinary teams to identify sales opportunities.
Initiate and lead business development meetings with prospective and existing clients aligned to core West Monroe industries.
Understand client needs and requirements and help turn those goals into concrete engagements and detailed proposals that highlight quantifiable value creation.
Create work plans, pricing estimates, and risk assessments for prospects.
Attend networking events and actively build and leverage a professional network and affiliate network in the local community.
Qualifications:
10+ years of progressive experience contributing to and leading outsourcing advisory engagements in a team-based, client-facing business and technology consulting services environment.
8+ years of experience leading delivery teams and advising clients on outsourcing strategies and vendor relationships, including IT outsourcing and business process outsourcing.
Strong business development and an active professional network of contacts in the local market.
Experience farming new business from existing clients and managing client relationships.
Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
Proven leader with extensive ability to build solid and collaborative relationships with team members, foster a productive team environment, and coach staff with timely meaningful written and verbal feedback.
Demonstrated success within one or more of West Monroe's core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
Ability to Travel, as required, based on client and practice demands (up to 50%).
West Monroe's Operations Excellence practice is focused on driving value from strategy through execution-not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Research & Insights, and Productivity.
Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
National$200,000-$275,000 USD Other consultancies talk at you.
At West Monroe, we work with you.
We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.
You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit ***************************** If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to *************************.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
$200k-275k yearly Auto-Apply 32d ago
Baggage Service Lead Agent
G2 Secure Staff 4.6
Service supervisor job in Washington, DC
To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
6. Must have prior baggage service or airline experience.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass a pre-employment drug test.
5. Must pass a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area.
2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored.
4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly.
5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available.
6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags.
7. Must be familiar with all FAA/Airline/Company regulations.
8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs.
9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
10. Attend meetings and in-services as required.
11. Utilize appropriate communications channels and maintain records, reports and files as required.
12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Assign daily assignments to agents and follow up to ensure duties are correct and complete.
16. Complete Supervisor Checklist daily.
17. Ensure Queues are checked and responded to each hour.
18. Ensure that all agents have been properly trained to complete daily assignments and duties.
19. Ensure that proper on hand inventories are completed correctly and completely each shift.
20. Ensure that all agents are dressed properly and professionally.
21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc.
22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly.
23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file.
24. Ensure that agents are 100% compliant on recurrent/ongoing training.
25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate.
26. Perform other duties as requested.
$36k-47k yearly est. 19d ago
Operations Supervisor
SBS Transit 3.9
Service supervisor job in Washington, DC
Who Are We?
Circuit's ultimate goal is to reduce congestion and its harmful effects on the environment and our quality of life. We do this by getting people out of their cars for short trips, encouraging visitors to park once, and by making connections to existing mass transit hubs. We work with innovative cities and forward-thinking advertising partners to offer electric shuttles that make mobility easier, smarter, more affordable, and fun.
What Do We Value?
Circuit is built by energetic team members from diverse backgrounds. Every mile makes a difference at Circuit: we tackle big challenges in small steps. Circuit employs hard-working individuals who are passionate about changing the world one ride at a time. We maintain a flexible work environment with a warm and welcoming company culture.
What Will You Do?
The Supervisor is responsible for leading daily operations across Circuit's Washington DC market, which includes Fixed Route shuttles and private services spanning between the greater downtown area and the southwest of DC. Reporting to the Area Manager, this hands-on role oversees Shift Leads and Driver Ambassadors to ensure each program runs safely, efficiently and in alignment with Circuit's service standards.
As a frontline leader, the Supervisor plays a vital role in delivering Circuit's mission. This position ensures fleet readiness, team accountability and outstanding rider experiences.
Given the operational hours of our DC programs (as early as 6:00am through 10:00pm), the role requires flexibility in scheduling and availability to support teams when service is active. The ideal candidate will lead by example, foster a positive team culture and take pride in keeping Circuit's operations running smoothly and sustainable every day.
Daily Operations & Fleet Oversight
Oversee daily market operations to ensure shifts are fully staffed and executed on time.
Manage attendance, timekeeping, and scheduling.
Ensure the vehicle fleet is safe, clean, charged, and operationally ready each day.
Maintain inventory of supplies and equipment at the market facility.
Escalate issues as needed to the Area Manager and assist with resolution.
Team Leadership & Coaching
Directly supervise Shift Leads and Driver Ambassadors.
Conduct regular ride-alongs, coaching sessions, and team huddles.
Deliver clear, actionable performance feedback and support employee development.
Promote a culture of accountability, safety, and service excellence.
Support hiring efforts by leading the recruitment process, including interviewing candidates and providing selection decisions.
Oversee onboarding and training of new team members to ensure role readiness, and operational consistency.
Customer Service & Incident Handling
Act as the first point of contact for customer and/or client concerns.
Manage and document minor incidents; escalate significant issues to the Area Manager.
Gather service feedback from customers and clients to help improve operations.
Reporting & Communication
Communicate personnel changes, staffing updates, and intra-operational issues to the client in a timely and professional manner.
Respond to routine client inquiries related to operations.
Report market-level performance, incident trends, and staffing needs to the Area Manager.
Communicate operational updates, policy changes, and schedules to team members.
Collaborate with other Supervisors to share best practices and maintain consistency across markets.
Markets and responsibilities may change over time, and this job description is not all-encompassing. The Supervisor may be asked to perform other duties as assigned to support Circuit's operational needs.
Requirements
Qualifications:
Minimum of 3 years of supervisory experience in operations, transportation, mobility, or hospitality.
Must be based in or able to commute reliably to all assigned service locations.
Proven ability to lead and motivate a large frontline team effectively.
Strong coaching, communication, and organizational skills.
Tech-savvy with tools such as Fleet Management Software, Slack, and Google Workspace.
Comfortable using mobile apps, GPS, and working outdoors in varying conditions.
Able to stand, sit, walk, and occasionally lift up to 50 lbs.
Must meet vehicle height/weight safety requirements.
Must be available to work early mornings, late evenings, weekends and event days as needed.
Familiarity with DOT regulations preferred; candidates must be willing and able to obtain one upon hire.
What we offer:
Salary range of 70k-75k annually (based on multiple factors including industry-specific experience, leadership experience, and background)
Medical, Dental and Vision Benefits
Paid Time Off & Holiday Pay
Professional Development
Flexible Work Environment
#HQ2026
Salary Description 70,000-75,000
$68k-98k yearly est. 10d ago
Elevator Service Operation Manager
Collins Elevator Service Inc.
Service supervisor job in Washington, DC
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.
JOB RESPONSIBILTIES:
Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.
The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services.
Key areas of responsibility include:
Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
Analyze job completion to determine shortfalls and develop action plans to improve performance.
Dispatching Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion
Field efficiency - communicating, managing, directing field technicians
Seeking bid solicitations
Performing site surveys perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.
Labor and material costs management ordering parts,
Customer communication and satisfaction
Enforcing company guidelines and rules
Maintain a sterling representation of the company at all times;
Qualification:
Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook
Proven success in leading others is crucial
Excellent communication skills
Highly team-oriented
Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
$60k-118k yearly est. 20d ago
Operations Supervisor
Sodexo S A
Service supervisor job in Washington, DC
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater.
Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people.
Bring your personality, your background and your desire to delight others.
In return, we'll give you all you need to thrive.
After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking a Operations Supervisor for the National Gallery of Art.
The Operations Supervisor will work directly with the Director of Operations to help ensure operational excellence in the catering, retail, and bar departments.
This individual will lead the team by example and perform tasks to enhance operational efficiency.
Principal Function:Major Responsibility: Create an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction.
Essential Responsibilities:Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business, for the ordering, receiving, storage, and distribution of food sales in various outlets.
Assist in the selection and training of staff.
Develop and implement systems to ensure accurate and timely production to effectively service guests and control food costs.
Observe, model and coach staff on all sales, guest service and operational standards.
Perform daily and monthly product inventories.
Prepare labor schedules and ensure that product, supplies, and equipment are adequately stocked based on event specifications and anticipated attendance.
Intervene in instances of guest dissatisfaction.
Work diligently to resolve issues and address their concerns so that no guest leaves unhappy.
Maintain positive, on-going communication with fellow managers; Relate information regarding guest complaints and/or feedback as well as any issues regarding inventory, equipment or facilities.
Train and monitor staff's utilization of operational procedures for POS system and registers to efficiently process guest orders.
Coach and support the team to be customer-focused, innovative, efficient and team-oriented in all aspects of their work Qualifications/Skills:3 years of banquet and concessions experience in a supervisory capacity Union Experience preferred Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day.
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Employee must be able to perform repetitive motions.
Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Employee must be able to operate in an environment with moderate noise.
Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .
4 miles.
Must be able to stand for prolonged periods of time.
While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell.
The employee is occasionally required to stoop, kneel, or crouch.
Must be able to withstand moderate to high noise levels.
Ability to multitask in an office or operations setting.
Ability to operate a desktop computer or register terminal.
Ability to understand written information.
Other Requirements:Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
Ability to communicate effectively both orally and in writing.
Hours may be extended or irregular to include nights, weekends and holidays.
Thank you for expressing interest in employment with Sodexo Live!.
While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
$54k-94k yearly est. 2d ago
Ice Operations Supervisor - Washington Harbour Ice Rink
The Sports Facilities Companies
Service supervisor job in Washington, DC
Sports Facilities Management, LLC
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: SEASONAL (NON-EXEMPT)
ABOUT THE COMPANY:
Washington Harbour Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Washington, D.C. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Assist with the setup and teardown of the ice rink for seasonal facility changeovers
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger
Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators
Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment
Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning
Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines
Be responsive to guest concerns and direct to appropriate manager to resolve if needed
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other operation areas as necessary
Accurately record all ice and equipment maintenance logs and daily readings
Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary
Ensure health and safety standards are followed
Act as manager-on-duty for opening and/or closing of the facility as scheduled
Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Experience in facility management, preferably in an ice arena or similar environment
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
Excellent communication skills, both verbal and written
Ability to remain calm and focused in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize
Commitment to the safety and wellbeing of others
Must possess a valid driver's license
Certified Ice Technician (CIT) preferred
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift and carry up to 50 pounds
Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time
Exposure to ice resurfacing equipment and other machinery
Will be required to stand for extended periods of time
Must be able to work independently in a busy environment
Must comply with safety and health code standards
$54k-94k yearly est. 3d ago
Operations Supervisor
TFR Transit Inc.
Service supervisor job in Washington, DC
Description:
Who Are We?
Circuit's ultimate goal is to reduce congestion and its harmful effects on the environment and our quality of life. We do this by getting people out of their cars for short trips, encouraging visitors to park once, and by making connections to existing mass transit hubs. We work with innovative cities and forward-thinking advertising partners to offer electric shuttles that make mobility easier, smarter, more affordable, and fun.
What Do We Value?
Circuit is built by energetic team members from diverse backgrounds. Every mile makes a difference at Circuit: we tackle big challenges in small steps. Circuit employs hard-working individuals who are passionate about changing the world one ride at a time. We maintain a flexible work environment with a warm and welcoming company culture.
What Will You Do?
The Supervisor is responsible for leading daily operations across Circuit's Washington DC market, which includes Fixed Route shuttles and private services spanning between the greater downtown area and the southwest of DC. Reporting to the Area Manager, this hands-on role oversees Shift Leads and Driver Ambassadors to ensure each program runs safely, efficiently and in alignment with Circuit's service standards.
As a frontline leader, the Supervisor plays a vital role in delivering Circuit's mission. This position ensures fleet readiness, team accountability and outstanding rider experiences.
Given the operational hours of our DC programs (as early as 6:00am through 10:00pm), the role requires flexibility in scheduling and availability to support teams when service is active. The ideal candidate will lead by example, foster a positive team culture and take pride in keeping Circuit's operations running smoothly and sustainable every day.
Daily Operations & Fleet Oversight
Oversee daily market operations to ensure shifts are fully staffed and executed on time.
Manage attendance, timekeeping, and scheduling.
Ensure the vehicle fleet is safe, clean, charged, and operationally ready each day.
Maintain inventory of supplies and equipment at the market facility.
Escalate issues as needed to the Area Manager and assist with resolution.
Team Leadership & Coaching
Directly supervise Shift Leads and Driver Ambassadors.
Conduct regular ride-alongs, coaching sessions, and team huddles.
Deliver clear, actionable performance feedback and support employee development.
Promote a culture of accountability, safety, and service excellence.
Support hiring efforts by leading the recruitment process, including interviewing candidates and providing selection decisions.
Oversee onboarding and training of new team members to ensure role readiness, and operational consistency.
Customer Service & Incident Handling
Act as the first point of contact for customer and/or client concerns.
Manage and document minor incidents; escalate significant issues to the Area Manager.
Gather service feedback from customers and clients to help improve operations.
Reporting & Communication
Communicate personnel changes, staffing updates, and intra-operational issues to the client in a timely and professional manner.
Respond to routine client inquiries related to operations.
Report market-level performance, incident trends, and staffing needs to the Area Manager.
Communicate operational updates, policy changes, and schedules to team members.
Collaborate with other Supervisors to share best practices and maintain consistency across markets.
Markets and responsibilities may change over time, and this job description is not all-encompassing. The Supervisor may be asked to perform other duties as assigned to support Circuit's operational needs.
Requirements:
Qualifications:
Minimum of 3 years of supervisory experience in operations, transportation, mobility, or hospitality.
Must be based in or able to commute reliably to all assigned service locations.
Proven ability to lead and motivate a large frontline team effectively.
Strong coaching, communication, and organizational skills.
Tech-savvy with tools such as Fleet Management Software, Slack, and Google Workspace.
Comfortable using mobile apps, GPS, and working outdoors in varying conditions.
Able to stand, sit, walk, and occasionally lift up to 50 lbs.
Must meet vehicle height/weight safety requirements.
Must be available to work early mornings, late evenings, weekends and event days as needed.
Familiarity with DOT regulations preferred; candidates must be willing and able to obtain one upon hire.
What we offer:
Salary range of 70k-75k annually (based on multiple factors including industry-specific experience, leadership experience, and background)
Medical, Dental and Vision Benefits
Paid Time Off & Holiday Pay
Professional Development
Flexible Work Environment
#HQ2026
$54k-94k yearly est. 5d ago
Operations Supervisor
Sodexo Live! (Hourly
Service supervisor job in Washington, DC
Job Description
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking a Operations Supervisor for the National Gallery of Art.
The Operations Supervisor will work directly with the Director of Operations to help ensure operational excellence in the catering, retail, and bar departments. This individual will lead the team by example and perform tasks to enhance operational efficiency.
Principal Function:
Major Responsibility: Create an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction.
Essential Responsibilities:
Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business, for the ordering, receiving, storage, and distribution of food sales in various outlets.
Assist in the selection and training of staff.
Develop and implement systems to ensure accurate and timely production to effectively service guests and control food costs.
Observe, model and coach staff on all sales, guest service and operational standards.
Perform daily and monthly product inventories.
Prepare labor schedules and ensure that product, supplies, and equipment are adequately stocked based on event specifications and anticipated attendance.
Intervene in instances of guest dissatisfaction. Work diligently to resolve issues and address their concerns so that no guest leaves unhappy.
Maintain positive, on-going communication with fellow managers; Relate information regarding guest complaints and/or feedback as well as any issues regarding inventory, equipment or facilities.
Train and monitor staff's utilization of operational procedures for POS system and registers to efficiently process guest orders.
Coach and support the team to be customer-focused, innovative, efficient and team-oriented in all aspects of their work
Qualifications/Skills:
3 years of banquet and concessions experience in a supervisory capacity
Union Experience preferred
Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day.
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Employee must be able to perform repetitive motions.
Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Employee must be able to operate in an environment with moderate noise.
Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .4 miles.
Must be able to stand for prolonged periods of time.
While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell.
The employee is occasionally required to stoop, kneel, or crouch.
Must be able to withstand moderate to high noise levels.
Ability to multitask in an office or operations setting.
Ability to operate a desktop computer or register terminal.
Ability to understand written information.
Other Requirements:
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
Ability to communicate effectively both orally and in writing.
Hours may be extended or irregular to include nights, weekends and holidays.
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
Job Posted by ApplicantPro
$54k-94k yearly est. 28d ago
Autonomous vehicle operations supervisor
TSMG
Service supervisor job in Washington, DC
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Role Overview:The Shift Supervisor is responsible for managing and oversight of the operations while acting as the liaison between the Client's program managers and vehicle specialists/operators. They manage a team of operators and ensures efficient delivery of the missions requested by client.Academic Preference & Qualifications:
High School Diploma or GED; Bachelor's Degree from an accredited university preferred
2 or more years Operations experience in leading teams.
Key responsibilities:
Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution.
Respond to service problems and investigate and respond to unsafe location/situation reports
Develop and schedule program work plan in accordance with specifications in conjunction with the client's staff; oversee daily operations and coordinates activities of program; determines priorities.
Maintain high standard of safety across the program/team.
Necessary Skills:
Ability to use a computer to generate reports and schedules.
Ability to understand, and interpret system operating rules, regulations, policies, phases and routes.
Good written and oral communication skills.
Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed.
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$54k-94k yearly est. Auto-Apply 60d+ ago
Ice Operations Supervisor - Washington Harbour Ice Rink
Sports Facilities Company
Service supervisor job in Washington, DC
Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Washington Harbour Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Washington, D.C. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
* Assist with the setup and teardown of the ice rink for seasonal facility changeovers
* Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
* Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
* Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger
* Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
* Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators
* Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
* Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment
* Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning
* Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines
* Be responsive to guest concerns and direct to appropriate manager to resolve if needed
* Enforce facility policies and procedures
* Have general knowledge regarding program options and facility events
* Assist other operation areas as necessary
* Accurately record all ice and equipment maintenance logs and daily readings
* Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary
* Ensure health and safety standards are followed
* Act as manager-on-duty for opening and/or closing of the facility as scheduled
* Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
* Ability to work with a wide variety of ages from preschool through adult
* Knowledge of ice maintenance and rink operations is highly desirable
* Experience in facility management, preferably in an ice arena or similar environment
* Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
* Excellent communication skills, both verbal and written
* Ability to remain calm and focused in a high-volume, fast-paced environment
* Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize
* Commitment to the safety and wellbeing of others
* Must possess a valid driver's license
* Certified Ice Technician (CIT) preferred
WORKING CONDITIONS AND PHYSICAL DEMANDS:
* Must be able to lift and carry up to 50 pounds
* Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time
* Exposure to ice resurfacing equipment and other machinery
* Will be required to stand for extended periods of time
* Must be able to work independently in a busy environment
* Must comply with safety and health code standards
$54k-94k yearly est. 3d ago
Support Services Spec
Medstar Research Institute
Service supervisor job in Washington, DC
About the Job Performs a variety of tasks for the departments within support services including but not limited to transporting patients and items delivering linen food equipment and medical supplies receiving medical supplies and/or equipment patient room cleaning trash and soiled linen pick-up assisting in maintaining all areas of the Food Service department in a sanitary condition including heavy cleaning and washing dishes pots and pans. The Support Service Specialist may work in any of the following departments: Central Patient Transport Clinical Equipment Support Environmental Services Food and Nutrition Services Supply Chain and/or Linen Distribution.
Primary Duties and Responsibilities
* Performs a number of tasks within Support Services including but not limited to: the duties of the following job titles of Material Handler Receiving & Shipping Specialist Food Service Worker I/II Central Transport Assistant Environmental Services Aide Hospitality Assistant Waste Technician Linen Distribution Assistant Equipment Ortho Technician.
* Completes other duties and special projects as assigned by the Support Services Staffing Manager/Float Pool Manager or designee.
Minimal Qualifications
Education
* High School Diploma or GED required
* Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.
Experience
* 6 to 12 months experience required
Licenses and Certifications
* DL NUMBER - Driver License Valid and in State (DRLIC) may be needed for specific job functions
Knowledge Skills and Abilities
* Ability to read write and perform basic addition and subtraction
* Ability to comply with basic oral and written instructions
This position has a hiring range of
USD $19.36 - USD $28.77 /Hr.
General Summary of Position
Performs a variety of tasks for the departments within support services including but not limited to transporting patients and items delivering linen food equipment and medical supplies receiving medical supplies and/or equipment patient room cleaning trash and soiled linen pick-up assisting in maintaining all areas of the Food Service department in a sanitary condition including heavy cleaning and washing dishes pots and pans. The Support Service Specialist may work in any of the following departments: Central Patient Transport Clinical Equipment Support Environmental Services Food and Nutrition Services Supply Chain and/or Linen Distribution.
Primary Duties and Responsibilities
* Performs a number of tasks within Support Services including but not limited to: the duties of the following job titles of Material Handler Receiving & Shipping Specialist Food Service Worker I/II Central Transport Assistant Environmental Services Aide Hospitality Assistant Waste Technician Linen Distribution Assistant Equipment Ortho Technician.
* Completes other duties and special projects as assigned by the Support Services Staffing Manager/Float Pool Manager or designee.
Minimal Qualifications
Education
* High School Diploma or GED required
* Minimum of 3 years of directly relevant job-related experience may be substituted for the educational requirement.
Experience
* 6 to 12 months experience required
Licenses and Certifications
* DL NUMBER - Driver License Valid and in State (DRLIC) may be needed for specific job functions
Knowledge Skills and Abilities
* Ability to read write and perform basic addition and subtraction
* Ability to comply with basic oral and written instructions
$19.4-28.8 hourly 5d ago
Client Service Supervisor
Help at Home
Service supervisor job in Washington, DC
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a fully remote **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$20-22 hourly 10d ago
Nurse Clinical Resource Management Supervisor
Cnhs 3.9
Service supervisor job in Washington, DC
Nurse Clinical Resource Management Supervisor - (240001G1) Description Clinical Resource Management is responsible for the leadership and day-to-day operations of the Collaborative Services team members at the Pediatric Center. This position reports to the CN Director of Integrated Care Management with matrix reporting to the Director of Patient Care Services. All nursing practice is based on the legal scope of practice, national and specialty nursing standard Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses and social workers to be responsible and accountable for their own practice. Supports the development of RN relationships within the community; specifically, those relationships associated with the health and well-being of the community at large. Responsible for directing the activities of new patient referral intake, authorization and acceptance; patient care coordination, care progression and discharge planning; initial and continued stay clinical authorizations; inpatient denial mitigation and management; interdisciplinary high risk patient management; overall census and throughput management; and daily reporting to executive leadership at Children's National Hospital and The Pediatric Center. Provides 24-hour accountability for these functions including weekend admissions and discharges. Qualifications Minimum EducationBachelor's Degree Health administration, social work, nursing, business administration or related discipline. (Required) Master's Degree MSN, MBA, MSW, MHA or similar relevant advanced degree. (Preferred) Minimum Work Experience5 years Case Management related experience including discharge planning, utilization review, clinical auditing, and financial/clinical data reporting. Nursing Experience. (Required)
3 years Supervisory or managerial experience. (Preferred)
Required Licenses and CertificationsRegistered Nurse (RN) license from the District of Columbia Upon Hire (Required)
Specialty Certification- CCM (Preferred)
Required Skills/Knowledge
Knowledge of best practices as it relates to admissions processes, utilization review, discharge planning, case management, social work, care coordination and denial prevention and recovery methodologies.
Knowledge of the principles of health care administration and health care finance; thorough knowledge of District and federal regulations and The Joint Commission regulations for hospitals and nursing homes.
Knowledge of hospital risk management processes and performance improvement methodology
Ability to develop and maintain effective working relationships with physicians, hospital managers, and other members of the interdisciplinary care team
Ability to develop and maintain effective partnerships with referring hospitals, clinicians, and programs as well as public and private payers
Ability to negotiate and execute single case agreements in collaboration with Managed Care and Revenue Cycle
Strong communication skills both verbal and written
Ability to organize, assemble, categorize and analyze clinical, financial and referral data to identify opportunities for growth and measure impact of expansion efforts
Ability to plan and manage the work of others to achieve measurable clinical and financial outcomes
Ability to effectively use complex computer applications including electronic medical records, portals, medical management programs, denial reporting programs, and referral management tools
Working knowledge of industry standard medical management guidelines such as Interqual and MCG
Sound professional judgment, dependability, tact, discretion, integrity, resourcefulness, accuracy and initiative.Job FunctionsResource Management
Accountable to plan for staffing 24/7; continuously monitor and adjust staffing based on department needs.
Support the Director with human resource activities of assigned team members including selection, input on performance evaluation, remediation & training.
Accountable for assigned staff timecards and schedules in the Kronos system.
Manage hiring of staff by conducting interviews and making recommendations for hire.
Lead initiatives, projects, and committees aimed at clinical growth and margin improvement.
Establish collaborative relationships and networks across the enterprise and the region to ensure effective patient outcomes and sustained patient volumes.
Update staff with relevant organizational, community, case management, care coordination, and utilization information via written communication and staff meetings.
Collaboratively define staff workflows, workload, priorities, and resource allocation across the enterprise
Clinical Resource Management
Actively manage and report medical necessity denials to identify trends and specific issues that need action plans for resolution at the aggregate or individual level.
Support systems that impact patient throughput, length of stay, utilization management & discharge planning.
Lead recoveries of medical necessity-related appeals utilizing both internal and external resources, and implement process improvement to minimize final denials and avoidable days.
Identifies and escalates denial trends; identifies internal and external causes and solutions.
Facilitated the discussion and action plans around high-risk and long lengths of stay for patients to attain optimal clinical outcomes while mitigating negative financial impacts.
Revenue Cycle Management
Assess phases of the revenue cycle to identify opportunities for improvement; work with appropriate departments to address DNFB, authorization holds, work queues, clinical charge capture and denial mitigation.
Works with Managed Care, Revenue Cycle, clinical care providers and others to address payer-specific issues.
Identify potential billing compliance issues; assess enterprise risk; research resolutions; and work closely with Compliance Department to prioritize and correct potential issues.
Work with Federal, State, and local authorities to review regulatory issues that affect the submission and adjudication of claims.
Reinforce organizational financial decision-making processes with operational and financial data and information.
Develop Effective Communication Channels with staff and patients/families
Demonstrate advanced communication skills in dealing with staff, patient/family, and all members of the healthcare team.
Provide constructive, sensitive, and timely feedback to staff concerning their performance in verbal and written form.
Effectively manage conflict and assist others to understand their behavior and their effect on the work environment.
Communicate and escalate clinical issues as appropriate to Director and MUD.
May perform other duties in addition to those outlined in this job description
Organizational AccountabilitiesOrganizational Accountabilities (Managers) Leadership Excellence
Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence is achieved
Innovates through improvement of care and/or efficiency of operational processes.
Dedicated to a standard of performance excellence and high quality
Collaboration
Creates a safe environment that encourages brainstorming, creativity and “out-of-the-box” thinking
Encourages a diverse group of people to communicate effectively and embrace creative thinking
Drives the collaborative efforts of the team to achieve goals in the most effective and efficient way
Demonstrates listening and feedback skills
Leadership Skills
Proactively assumes responsibility and accountability for results to include management of organizational change
Empowers staff in ensuring a culture of transparency, fairness, respect and excellence
Strategically aligns operational and tactical objectives to drive business results.
Encourages collaboration with team members based on trust, mutual respect, consistent visible support, and open and honest communication.
Supervisory Responsibilities
The incumbent will be responsible for the general direction of staff member(s).
Blood Borne Pathogen Exposure
Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.
Protected Health Information Access Level
Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions.
Working Environment
This job operates in a hospital or office environment.
Physical Requirements
Light Work: Lifting 25 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
Travel Requirements
This is a full-time, regular position working standard and extended hours. Minimal travel required.
Primary Location: District of Columbia-WashingtonWork Locations: Rehab and Specialized Care 1731 Bunker Hill Road NE Washington 20017Job: ManagementOrganization: HSC Pediatric CenterPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8:30a-5pm, Monday-Friday; rotate weekend on call Job Posting: Aug 15, 2025, 11:55:53 AMFull-Time Salary Range: 85404.8 - 142334.4