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Service supervisor jobs in District of Columbia

- 221 jobs
  • Service Manager

    Trimac 4.6company rating

    Service supervisor job in Washington, DC

    Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people's lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you're ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Job Details: The Service Manager is responsible for the evaluation and development of processes and procedures for washrack, shop and environmental activities. This individual will also be responsible for the local development of commercial shop and washrack business. Responsibilities: • Ensure the cleaning techs and mechanics have proper instruction and procedures to perform their duties safely and efficiently. • Respond to all cleaning techs concerns and act on them promptly as they relate to: Safety, • Mechanics & Cleaning techs abilities to perform his/her duties effectively, Opportunities that would increase efficiency for both the Company and the customer, cleaning procedures and equipment needs & Maintenance procedures and equipment needs. • Evaluate daily capacities and thru-puts on shop and washracks to determine any areas of improvement in efficiencies concerning cleaning processes and procedures. • Coordinate and carry out solicitation of potential new commercial shop and washrack business. • Manage existing commercial customers to ensure our washracks and shops are consistently meeting requirements. Communicate any problems associated with service to the Branch Manager with recommendations for improvements. • Monitor chemical inventory level. Measure amount consumed relative to activity. • Manage effluent disposal and ensure compliance with all environmental guidelines and regulations at a branch level. • Maintain equipment according to company guidelines, along with Federal agency guidelines. • Track and maintain inventory. • Develop new commercial maintenance and cleaning revenue. • Track shop and washrack revenue numbers compared to plan and goals. • Ensure cleaning tickets are approved and entered the cleaning system timely. • Where applicable ensure invoicing for commercial cleaning accounts is completed daily. • Track productivity and KPI's on the washrack and report these to the Area Manager. • Ensure commercial accounts receivables are kept current. • Ensure all work orders are approved and entered. • Ensure the washracks and shops meet all customer requirements, and any changes are communicated immediately. • Service failure reports are recorded and brought to the attention of the Area Manager or designate. • Utilize sales report form to report commercial sales activity to the Area Manager. • Ensure all shop and washrack equipment meets regulatory and corporate compliance. • Assist in ensuring processes allow cleaning techs and mechanics to complete their duties in a safe manner. • Assist in ensuring safety equipment is available and in use by employees at all required times. • Accountable for developing an environment that adheres to the companies Safety, Health, Environmental and Security policies. • Maintain process control and respond to needed or required changes as they occur. • Maintain and control environmental regulations and report discrepancies to Environmental Department and Area Manager. • Maintain control of disposal activity with all wastes generated by the facility. Qualifications: • 5-7 years of related experience and/or training. • High School Diploma Mandatory, bachelor's degree preferred. Benefits: We invest in our employee's growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, floating holidays, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments: We make safety a part of every decision We make safety personal We have the courage to intervene
    $77k-124k yearly est. 3d ago
  • Food Service Supervisor - Mike Durfee State Prison

    Aramark 4.3company rating

    Service supervisor job in Washington, DC

    The Food Service Supervisor at Mike Durfee State Prison supervises inmates to ensure that meal and food items are prepared in accordance with production plans. In this role, you will train workers in methods of performing duties, as well as assign and coordinate work to promote the efficiency of operations. This person is also responsible for the sanitation of the facility and maintaining personal safety, by conforming to all standards and regulations. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Benefits: Full Health Benefits, 401k*, Vacation/PTO, Holiday Pay, College Tuition Assistance, Free Shift Meals & MORE! Starting Pay: $21/hour Job Responsibilities ? Produce and maintain work schedules and may prepare production packets (Production sheets and recipes). ? Direct daily activities. ? Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements. ? Ensure that food items are stored in a safe, organized, and hazard-free environment. ? Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures. ? Maintain a sanitary department following health and safety codes and regulations. ? Maintain accurate inventory on a weekly basis. ? May prepare orders as needed to ensure accurate production for location. ? Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork. ? Maintain a safe and hazard-free working environment. ? Train/mentor other food service workers. ? Maintain logs on all maintenance required on equipment within the department. ? Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary. ? Perform preventative maintenance checklist. ? Recommend replacement of existing equipment to meet needs of facility. ? Proficiency in multi-tasking. ? Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. ? Must fill in for absent employees at location, as necessary. ? Maintain knowledge of daily catering events and confirm they are prepared and delivered on time. ? Be able to work occasional night and weekend catered events. ? Attend food service meetings with staff. ? Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc). ? May perform cashier duties as the need arises. ? Promote good public relations. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Must read, write, and understand verbal instructions ? Must complete a sanitation course either before or during first year ? Must be knowledgeable in operating an efficient cost-effective program. ? Ability to perform basic arithmetic ? Maintain emotional control under stress ? Ability to resolve interpersonal situations ? Strong organizational skills Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
    $21 hourly 3d ago
  • Global Government Launch Services Lead - Active TS/SCI Clearance

    Rocket Lab Corporation 3.8company rating

    Service supervisor job in Washington, DC

    Job Description ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more - all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. BUSINESS DEVELOPMENT Rocket Lab's Business Development team is responsible for connecting customers across government and commercial sectors with our industry leading mission solutions spanning launch and space systems. They work closely with new and existing customers to understand their needs and develop tailored solutions to deliver their missions. Building and maintaining relationships with customers and internally with engineering and operations teams is at the core of our Business Development team. They have their fingers on the pulse of the space industry and are driven to deliver results for our customers and our business. GLOBAL GOVERNMENT LAUNCH SERVICES LEAD - ACTIVE TS/SCI CLEARANCE Based out of Rocket Lab's site in Washington, D.C., the Global Government Launch Services Lead is responsible for capturing government revenue (business development and sales) to enable Rocket Lab's sustained operations and growth as a company. As the Global Government Launch Services Manager, you will support the management and expansion of key government customer accounts including Electron and Neutron launch vehicles, and Dedicated, Primary Rideshare and Rideshare launch services. WHAT YOU'LL GET TO DO: Develop and execute proposal plans, including analyzing RFPs, creating outlines, and building compliance matrices Responsible for executing US Government Launch Services strategy, business development and sales Support proposal development and coordinate mission performance requirements with technical teams Execute winning strategies to rapidly grow new Government business Utilize professional network, business development techniques, and product knowledge to market launch services on the Electron and Neutron launch vehicles and mission services Work with the marketing team to formulate strategy for aerospace industry conferences and networking events Identify and capture new US Government customer accounts Maintain up to date government satellite market analysis, keep senior leadership and technical teams abreast of trends & services Host important customers during strategic company events, launches and press announcements YOU'LL BRING THESE QUALIFICATIONS: Bachelor's degree in an engineering or business discipline 5+ years of experience in the aerospace industry Familiarity with proposal development and business capture Understanding of global government space markets Active TS/SCI clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master's degree in business, engineering, or a related field Progressively higher levels of leadership/management experience Strategic business planning, business development (proposal and capture), and sales experience in aerospace or high-tech industry ADDITIONAL REQUIREMENTS: Position requires up to 60% domestic and international travel Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical PPO & a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: discounted employee stock purchase program, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion. Base Pay Range (D.C. Only)$105,000-$155,000 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at ***********************.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
    $105k-155k yearly 13d ago
  • Infrastructure Services Lead (ISL), Journeyman

    Dan Solutions 4.2company rating

    Service supervisor job in Washington, DC

    Job Description CONTINGENT ON FUNDING/AWARD High-Level Description: The Infrastructure Services Lead (ISL) is the operational focal point for enterprise infrastructure services, responsible for real-time incident response, inter-service coordination, and maintaining system availability across the Department of Defense IT environment. Detailed Description: The ISL serves as the first line of defense in identifying, assessing, and escalating infrastructure service issues within the IT Operations Center. This role provides Tier 2/3 support and engages subject matter experts (SMEs) when required to resolve escalated issues. The ISL collaborates closely with Network, Cyber, Deskside, and Service Desk leads, as well as the Battle Captain (BC), to ensure rapid response and restoration of services. The ISL coordinates all planned and emergency maintenance actions with NGA, develops knowledge articles with the Operations Support Team, and activates crisis action teams as needed. The ISL uses ServiceNow for incident tracking, escalation, and knowledge management, and leverages Splunk for log analysis and operational monitoring. Additional responsibilities include managing operations metrics, ensuring 99.9% system availability, supporting 24x7x365 coverage, and providing technical oversight and leadership during incident resolution. Requirements: Bachelor's degree in Information Systems, Engineering, or a related field (or equivalent experience). Security+ CE certification and TS/SCI clearance with CI polygraph required. 6+ years of IT operations experience, including 3+ years in an enterprise infrastructure support role. Hands-on experience with ServiceNow for ITSM, incident tracking, change management, and knowledge base development. Experience using Splunk for log correlation, real-time alerting, and operational analysis. Demonstrated ability to lead Tier 2/3 incident response and coordinate root cause analysis in a 24x7x365 environment. Familiarity with ITIL-based service management and enterprise escalation frameworks. Proven ability to activate and lead crisis action teams for high-impact infrastructure issues. Strong communication and briefing skills for both technical teams and executive stakeholders. Ability to manage SLAs, monitor system performance, and collaborate across service lanes and project teams.
    $56k-104k yearly est. 19d ago
  • Optional Services Lead

    Nuaxis Innovations 3.9company rating

    Service supervisor job in Washington, DC

    \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Optional Services Lead** for a Full-Time position. **Job Summary:** The Optional Services Lead will serve as a senior manager to drive operational excellence and ensure contract success. Per our updated organizational chart, this role will oversee Optional Services and VIP Executive Support, ensuring seamless coordination, accountability, and high-quality service delivery. Key responsibilities include managing executive-level support. The Optional Services Lead will help ensure WMATA receives agile, reliable, and customer-centered IT support that reflects the highest standards of service excellence. **Key Duties & Responsibilities:** + The Optional Services Lead is a senior role within the Client IT support team, responsible for high-visibility, mission-critical support functions. This includes VIP/executive-level support and a variety of specialty IT support areas (i.e., MDM, MAC Support, Cloud Engineering, etc.). **Optional Services Lead's Responsibilities:** + Oversee delivery of VIP / executive-level support, ensuring responsiveness, professionalism, and satisfaction of Client leadership stakeholders. + Lead a team of highly specialized IT support personnel (i.e., Mobile Device Administrator, Telecommunications Engineer, MAC Support Technician, Cloud Architect/Engineer, etc.). + Manage team members, assign responsibilities, mentor, and review performance. **Minimum Qualifications & Experience for Optional Services Lead:** + Bachelor's degree (or equivalent). + 5+ years of IT operations or engineering experience. + Excellent coordination, communication, and stakeholder management skills. + Ability to remain calm under pressure and drive resolution. + Strong process orientation and ability to define, document, and refine support playbook + Experience with escalation management, root cause reviews, and post-mortem analysis. **Preferred / Differentiating Qualifications** + Prior experience in transit, public-sector, or critical infrastructure environment. + Understanding of major incident frameworks (e.g. ITIL Incident, Major Incident, War Room). + Experience with command/control systems or EOC-like coordination. + Experience training staff in surge operations or cross-functional rotational assignments. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (************************** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE
    $77k-121k yearly est. 24d ago
  • Service Desk Supervisor

    Fawkes IDM

    Service supervisor job in Washington, DC

    Job Description Responsibilities: Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved). Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment. Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. Providing career development guidance to staff and recommending training paths. Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner. Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution. Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues. Reviewing, editing, and maintaining support services knowledge database. Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users. Supervising planning and management of location specific projects; i.e., laptop replacement. Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently. Requirements Four year college degree required 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment. Knowledge and experience with law firm specific applications is required. Previous employment in a law firm or legal department is preferred. Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity. Excellent time management skills. Flexibility to work additional hours, as necessary
    $54k-97k yearly est. 6d ago
  • Supervisor, Utility Services - (26-WS-813015-061)

    Dc Water 4.6company rating

    Service supervisor job in Washington, DC

    The intent of this is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. General Job Title: Supervisor, Utility Services Job Code: P0387 Supervises Directly: Yes New or Revised: Revised Regular or At-Will: At-Will Date Last Revised: 10/30/2025 Exempt or Non-Exempt: Exempt Compensation Approval Signature: Union/ Non-Union: Non-Union Division Department Name Operations Water-Construction Contract Mgt Salary Schedule: Non-Union Salary Range Cost Center Code: 813015 Grade: NU16 Essential Position: Yes Reports To: Supervisor, Public Space EEO Code: Professionals Work Format In-Person Who We Are & What We Do: At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: Supervisor, Utility Services supervises personnel and guides work processes, records management, data and technology integration, productivity and performance measures and evaluation, and logistical support for the water and sewer infrastructure repair and maintenance operations, work plans and program improvement efforts. Performs data evaluation, statistical analysis and directs the tracking, analyzing and reporting of work order activities for the purpose of documenting, evaluating, and reporting operational activities, including performance, productivity, cost of service, and work force utilization. Essential Duties & Responsibilities: Directs the program management process for work planning, scheduling, and work coordination to support the Water and Sewer infrastructure repair and replacement projects and system rehabilitation efforts. Serves as a DC Water liaison to DDOT in the coordination of permit applications and processing and other DDOT provisions that are required to initiate and execute water and sewer emergency repairs and system maintenance and rehabilitation projects in public space. Plans, monitors, and coordinates activities involved with the planning, scheduling, replacement and maintenance of distribution system assets in Water, Sewer and Customer Services in addition to contracted services. Participates in the identification, development and management of databases and record management systems based on business requirements. Facilitates and supports the workflow standardization and Maximo integration efforts to link the Water and Sewer Operations into the enterprise records management system. Guides the planning, qualifying, setting parameters, coordinating and scheduling infrastructure repair, replacement activities with various stakeholders, including customers, outside agencies and contractors facilitating business requirements, such as DDOT permits, utility marking and other preliminary activities. Supports strategic planning and innovation activities by analyzing policy, business processes, conducting benchmarking and research activities, and making recommendations. Participates in the development of analytical models and tools for tracking and evaluating work order records management systems, including data collection, data maintenance, and data analysis and reporting. Provides logistical support for maintaining and reassessing data collection, analysis, and reporting requirements in various functional areas, including strategic planning, performance measurement, project management, work standardization and automation. Evaluates business processes, workflows, policies and procedures and provides recommendations to enhance operations and customer services. Performs data research, data analysis, quality assurance, review, and evaluation on water and sewer operations, assets and inventories. Works with various business units, coordinating repair and maintenance activities and addressing business requirements. Performs QA/QC and statistical analysis and prepares a wide range of reports on operational and financial performance to meet reporting requirements requested by outside agencies, such as the Environmental Protection Agency, Fire and Emergency Medical Services, Department of Transportation and others, as well as for the purposes of evaluating and developing both short-term and long-term business plans. Establishes and documents business processes, workflow, including data standards and procedures and definitions for the data dictionary. Maintains and supports the Authority's records management systems and other databases that support the Water and Sewer infrastructure repair and maintenance operations, work management plans and program improvement efforts. Works closely with IT project managers and programmers in applying effective systems and data models and designing and coding utilities. Works across functional groups to address senior management information needs, develop a wide range of reports identifying and interpreting trends on distribution system assets, work performance, and operations. Provides support to other DC Water branches/departments with data analyses, data extracts and queries related to water and sewer service assets. Prepare performance data and evaluation reports, as well as routine and special reports as required. Performs other duties and projects assigned at the discretion of the immediate supervisor. Supervisory Responsibilities: Supervises employees; makes work assignments, sets priorities, interprets work orders, etc. Establishes work performance standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotions, terminations, reassignments, disciplinary and other personnel actions. Determines training needs, approvals and schedules leave. Ensure that workers complete projects or assignments in a thorough and responsible manner. Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, contractors, other government agencies and organizations, the general public, etc. Skills & Qualifications: The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Four (4) years of progressive experience in program and workflow development, data and process management, performance evaluation and QA/QC processes. Minimum Education Requirements: Bachelor's degree in Business Administration or Computer Science. Required Skills: Advanced skills in records management, Access database applications, and GIS applications; experience in database-related activities, including developing, maintaining and documenting relational, SQL queries, data modeling, working with Open Database connectivity (ODBC) and developing new query tools. Skill in planning and coordinating work requirements with internal work units and outside agencies, particularly DDOT by applying and interpreting applicable standards, requirements and specifications that are necessary to execute water and sewer infrastructure repairs and maintenance activities. Strong supervisory, analytical, work planning, organizational, inter-agency liaison, conflict resolution and customer outreach skills. Ability to perform technical computations, analyze complex data, prepare plans and reports based on findings. Excellent oral and written communication skills. Required Licenses & Certifications: N/A Physical Requirements: Office and field setting work environment. Subject to indoor and outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures. Preferred Skills & Qualifications Preferred Experience: N/A Preferred Education Requirements: N/A Preferred Skills: N/A *The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water: At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital. Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community. Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing. Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions. Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email ************************* .
    $74k-94k yearly est. Auto-Apply 1d ago
  • Cybersecurity Identity and Access Management Supervisor

    Cb 4.2company rating

    Service supervisor job in Washington, DC

    Replies within 24 hours Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Parental leave Training & development Vision insurance POSITION IS 100% ONSITE AT FORT BELVOIR ORGANIZATIONAL BACKGROUND Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results. At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes. Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work. POSITION OVERVIEW Reporting to the Lead Account Executive, The Cybersecurity Identity and Access Management Supervisor performs various Identity and Access Management services to ensure the confidentiality, availability, integrity and non-repudiation of sensitive and classified information and information systems. Serves as an IA SME with regards to Access and Identity Management and all associated IA policies and procedures. Fully versed in the general tenets supporting the overall DOD implementation of its identity, credential, and access management service in accordance with DOD policy, procedures, and processes. Possess an understanding of how DOD Instruction 8520.03, Identity Authentication for Information, is used for access management by validating entities are granted or denied access to resources such as computer systems or data. REQUIRED QUALIFICATIONS Active DoD Secret Active IAT II Certification Minimum seven (7) years of relevant IT experience. Expert in the general tenets supporting the overall DOD implementation of its identity, credential, and access management service in accordance with DOD policy, procedures, and processes. Compensation: $140,000.00 - $160,000.00 per year
    $140k-160k yearly Auto-Apply 27d ago
  • Family Services Director

    Collaborative Solutions for Communities 3.8company rating

    Service supervisor job in Washington, DC

    Job Description The Family Services Director with a LICSW OR LCSW will work under the direct supervision of the Executor Director, is responsible for program oversight; provision of structured training to intensive clinical services division; program development and implementation; provision of technical assistance and clinical consultation to partners and citywide; and quality assurance. He/she provides leadership to the Family Services staff, ensures programs and initiatives are in alignment with organizational goals and strengthens the provider network of CSC. He/she performs in a team environment, emphasizing team interdependence, shared accountability and problem solving at the level of service provision. The incumbent also participates in the Program Review committee meetings to keep participants informed of new initiatives and clinical and/or program developments and any changes that affect work practices. The incumbent participates in a wide variety of other community-related committees and meetings. Principle Accountabilities Training - Design, develop and implement a variety of internal and external training curriculum's to move social work practices to a strengths-based, family centered and community focused approach. Manage and periodically evaluate training curriculum's ensure its effectiveness. Review and revise curriculum content and/or materials as necessary to rectify any deficiencies Engage membership agencies and other agencies in reforming the current social work practices to a model of strengths based practices. Clinical Skills - Provide clinical oversight/consultation on high risk and/or difficult cases internally and externally to Child Family Services Administration to monitor continuity of services and ensure appropriate and consistent application of strengths based approach and to monitor the referral process of service providers. Occasionally review documentation from case records to ensure appropriate application of prevention and intervention practices and/or techniques. Technical Assistance - Provide technical assistance/consultation to program partners to promote increased family stability and independence. Provide direction and supervision to Managers and/or staff to assist in crisis. Supervision - Conduct weekly supervisory sessions with Family Services Manager to review difficult cases, provide direction and guidance and to identify strengths and deficiencies with appropriate course(s) of action. Effectively collaborates with Family Services Manager and assists in the performance evaluation process of Social Workers. Program and Community Meetings - Coordinate and participate in Program Review Committee and member agencies meeting. Provide necessary information to keep participants informed of new initiatives and clinical and/or program developments changes that affect current work practices. Education LICSW, or LCSW with a Master degree in Social Work. Experience Five-year experience post graduate in Mental Health or Child Welfare with experience in program design and implementation. At least two-year experience in training and/or facilitation. Previous supervisory and management experience in non-profit or community-based social services agency. Demonstrated leadership skills. Experience in program development and evaluation. Proficiency in the use of Microsoft products. Ability to analyze data. Excellent oral, written and interpersonal skills. Experience in grant and/or proposal writing.
    $74k-118k yearly est. 9d ago
  • Career Services Manager

    Sidley Austin 4.6company rating

    Service supervisor job in Washington, DC

    The Manager, Career Services plays a central role in advancing Sidley's Career Services program, which supports lawyers, alumni, clients and friends of the firm in identifying and pursuing career transitions. Reporting to the Associate Director, Career Services, the Manager combines direct candidate advising with program development and operational oversight. This includes providing personalized support to program participants, designing events and communications, and overseeing the firm's in-house opportunities database and the work of the Technology Analyst. The Manager ensures that the Career Services program delivers a high-quality experience, maintains operational excellence, and aligns with the firm's broader strategic priorities. Duties and Responsibilities Candidate Advising & Support Conducts intake and follow-up meetings with candidates, providing guidance on in-house career paths, job-search strategies, and Sidley's careers services offerings. Facilitates opportunity matching, introductions, and curated job reports, leveraging firm data and networks, with discretion and sensitivity. Develops relationships with alumni, recruiters, and strategic contacts to proactively identify job opportunities. Tracks candidate progress and gathers feedback to refine program offerings. Provides guidance on resumes, cover letters, LinkedIn profiles, and interview preparation. Program Development & Communications Supports efforts to promote the program and job board as a resource for internal and external stakeholders. Designs and delivers career-focused events, workshops, and webinars to engage candidates and enhance preparedness. Develops and manages newsletters, intranet pages, and alumni portal content to promote opportunities and showcase program successes. Collaborates with Marketing/BD, Alumni Relations, and Learning & Development to integrate career services programming into broader firm initiatives. Database & Technology Oversight Oversees the in-house opportunities database, ensuring accuracy, integrity, and user-friendliness. Supervises the Technology Analyst responsible for daily system management, workflows, and data entry. Establishes standards for data hygiene, reporting, and user support, and partners with IT and marketing technology teams on system enhancements. Ensures compliance with data privacy policies across databases and platforms. Produces regular reports and dashboards to highlight trends and program outcomes. Operational Management & Continuous Improvement Develops and documents standard processes for candidate intake, opportunity tracking, and program communications. Monitors program activity against established metrics and contributes to reporting for firm leadership. Collects feedback from candidates, stakeholders, and partners, recommending and implementing improvements. Supports cross-departmental collaboration to ensure Career Services integrates seamlessly with other firm resources. Other Responsibilities Execute other tasks, duties, projects, and initiatives as needed and/or assigned Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $130,000 - $172,000 if located in Illinois, New York, or Washington D.C. Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: A Bachelor's degree from an accredited college or university 5-7 years of career services experience Deep market knowledge and understanding of the business and legal landscape Excellent writing, proofreading, and critical thinking skills Strong communication skills and demonstrated ability to present to management and peers Experience working with sensitive or confidential information Demonstrated proficiency in Microsoft Office and Outlook Experience working with databases and quality control of data entries Proficiency and aptitude with software applications and design tools for creating and formatting graphs, charts, and other visuals or the willingness and ability to learn Preferred Experience working in a law firm or professional services environment Experience reviewing legal resumes and assisting in interview preparation Advanced degree in a related area, such as marketing, law, business, or communications Working knowledge of project management, customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation Familiarity with relevant company/market research tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-Hybrid #LI-GK1
    $130k-172k yearly Auto-Apply 1d ago
  • Elevator Service Operation Manager

    Collins Elevator Service Inc.

    Service supervisor job in Washington, DC

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager. JOB RESPONSIBILTIES: Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs. The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services. Key areas of responsibility include: Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics. Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety. Analyze job completion to determine shortfalls and develop action plans to improve performance. Dispatching Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion Field efficiency - communicating, managing, directing field technicians Seeking bid solicitations Performing site surveys perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair. Labor and material costs management ordering parts, Customer communication and satisfaction Enforcing company guidelines and rules Maintain a sterling representation of the company at all times; Qualification: Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions. Very strong knowledge of elevators, elevator service contracting, and elevator service estimating. Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook Proven success in leading others is crucial Excellent communication skills Highly team-oriented Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
    $60k-118k yearly est. 14d ago
  • Ice Operations Supervisor - Washington Harbour Ice Rink

    The Sports Facilities Companies

    Service supervisor job in Washington, DC

    Job Description ICE OPERATIONS SUPERVISOR - Washington Harbour Ice Rink Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Washington Harbour Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Washington, D.C. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Assist with the setup and teardown of the ice rink for seasonal facility changeovers Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines Be responsive to guest concerns and direct to appropriate manager to resolve if needed Enforce facility policies and procedures Have general knowledge regarding program options and facility events Assist other operation areas as necessary Accurately record all ice and equipment maintenance logs and daily readings Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary Ensure health and safety standards are followed Act as manager-on-duty for opening and/or closing of the facility as scheduled Complete special projects, daily assignments, and other duties as directed by management MINIMUM QUALIFICATIONS: Ability to work with a wide variety of ages from preschool through adult Knowledge of ice maintenance and rink operations is highly desirable Experience in facility management, preferably in an ice arena or similar environment Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule Excellent communication skills, both verbal and written Ability to remain calm and focused in a high-volume, fast-paced environment Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize Commitment to the safety and wellbeing of others Must possess a valid driver's license Certified Ice Technician (CIT) preferred WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift and carry up to 50 pounds Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time Exposure to ice resurfacing equipment and other machinery Will be required to stand for extended periods of time Must be able to work independently in a busy environment Must comply with safety and health code standards Job Posted by ApplicantPro
    $54k-94k yearly est. 30d ago
  • Operations Supervisor

    Sodexo Live! (Hourly

    Service supervisor job in Washington, DC

    Job Description At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking a Operations Supervisor for the National Gallery of Art. The Operations Supervisor will work directly with the Director of Operations to help ensure operational excellence in the catering, retail, and bar departments. This individual will lead the team by example and perform tasks to enhance operational efficiency. Principal Function: Major Responsibility: Create an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction. Essential Responsibilities: Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business, for the ordering, receiving, storage, and distribution of food sales in various outlets. Assist in the selection and training of staff. Develop and implement systems to ensure accurate and timely production to effectively service guests and control food costs. Observe, model and coach staff on all sales, guest service and operational standards. Perform daily and monthly product inventories. Prepare labor schedules and ensure that product, supplies, and equipment are adequately stocked based on event specifications and anticipated attendance. Intervene in instances of guest dissatisfaction. Work diligently to resolve issues and address their concerns so that no guest leaves unhappy. Maintain positive, on-going communication with fellow managers; Relate information regarding guest complaints and/or feedback as well as any issues regarding inventory, equipment or facilities. Train and monitor staff's utilization of operational procedures for POS system and registers to efficiently process guest orders. Coach and support the team to be customer-focused, innovative, efficient and team-oriented in all aspects of their work Qualifications/Skills: 3 years of banquet and concessions experience in a supervisory capacity Union Experience preferred Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Employee must be able to perform repetitive motions. Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Employee must be able to operate in an environment with moderate noise. Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .4 miles. Must be able to stand for prolonged periods of time. While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell. The employee is occasionally required to stoop, kneel, or crouch. Must be able to withstand moderate to high noise levels. Ability to multitask in an office or operations setting. Ability to operate a desktop computer or register terminal. Ability to understand written information. Other Requirements: Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts. Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Ability to communicate effectively both orally and in writing. Hours may be extended or irregular to include nights, weekends and holidays. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. Job Posted by ApplicantPro
    $54k-94k yearly est. 22d ago
  • Operations Supervisor

    Sodexo S A

    Service supervisor job in Washington, DC

    At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking a Operations Supervisor for the National Gallery of Art. The Operations Supervisor will work directly with the Director of Operations to help ensure operational excellence in the catering, retail, and bar departments. This individual will lead the team by example and perform tasks to enhance operational efficiency. Principal Function:Major Responsibility: Create an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction. Essential Responsibilities:Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business, for the ordering, receiving, storage, and distribution of food sales in various outlets. Assist in the selection and training of staff. Develop and implement systems to ensure accurate and timely production to effectively service guests and control food costs. Observe, model and coach staff on all sales, guest service and operational standards. Perform daily and monthly product inventories. Prepare labor schedules and ensure that product, supplies, and equipment are adequately stocked based on event specifications and anticipated attendance. Intervene in instances of guest dissatisfaction. Work diligently to resolve issues and address their concerns so that no guest leaves unhappy. Maintain positive, on-going communication with fellow managers; Relate information regarding guest complaints and/or feedback as well as any issues regarding inventory, equipment or facilities. Train and monitor staff's utilization of operational procedures for POS system and registers to efficiently process guest orders. Coach and support the team to be customer-focused, innovative, efficient and team-oriented in all aspects of their work Qualifications/Skills:3 years of banquet and concessions experience in a supervisory capacity Union Experience preferred Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Employee must be able to perform repetitive motions. Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Employee must be able to operate in an environment with moderate noise. Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to . 4 miles. Must be able to stand for prolonged periods of time. While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell. The employee is occasionally required to stoop, kneel, or crouch. Must be able to withstand moderate to high noise levels. Ability to multitask in an office or operations setting. Ability to operate a desktop computer or register terminal. Ability to understand written information. Other Requirements:Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts. Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Ability to communicate effectively both orally and in writing. Hours may be extended or irregular to include nights, weekends and holidays. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
    $54k-94k yearly est. 10d ago
  • Supervisor, Customer Operations

    Astound Broadband, LLC

    Service supervisor job in Washington, DC

    Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Job Summary: We are seeking a proactive Supervisor, Customer Operations to lead a team and handle the daily workflow for Market Support/Order Entry and Payment Center employees to ensure an exceptional customer experience. This role is responsible for overseeing daily operations, coaching team members, resolving escalated issues, and driving performance to meet business goals. Where you will work: * This position will be based in the Washington, D.C. location, with the ability to travel to the nearest office as needed. A Day in the Life of the Supervisor Customer Operations: * Supervise, motivate and mentor a team of Market Support/Order Entry and Payment Center employees to ensure efficient and high-quality service delivery. * Supervise the processing of sales orders, manage customer accounts, bulk accounts, maintain sales databases and generate reports (i.e. daily exception, productivity, etc.). * Handle escalated customer inquiries and complaints with professionalism and resolution-focused communication. * Monitor daily activities, email boxes, payment center cameras, call queues, customer interactions to ensure service level standards are met by observing interactions and provide performance coaching, when necessary. * Maintain a high degree of integrity auditing daily cashflow through Payment Center(s), report errors to appropriate parties and participate in audit process, culminating in coaching and/or discipline process depending upon outcome(s). * Ensure designated cash-handling areas are secured, batch posting completed, deposit recap uploads, etc. Oversees the external vendor(s) associated with cash-handling and collection (i.e. Brinks, etc.) * Collaborate with cross-functional teams (e.g., Sales, Care, IT Billing, etc.) to improve processes and customer satisfaction. * Provide regular coaching, feedback and development opportunities for team members. Monitoring department metrics on a monthly, quarterly basis, culminating in annual performance feedback. * Complete general administrative tasks including but not limited to: timesheet review, PTO approval, department schedules, ordering office supplies, etc. * Conduct individual and team trainings/coaching pertaining to policies/procedures, systems, products, projects and rate events. * Ensure department adherence to company rules, policies and procedures (i.e. PCI). Actively participate in progressive discipline process when not followed. * Actively support, promote and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. * Other duties as assigned. Requirements/Qualifications: * Education: High school diploma or equivalent Experience: * 3+ years' experience in customer service or operations, with at least 1 year in a supervisory role. Knowledge, Skills and Abilities: * Excellent verbal/written communication skills * Strong leadership and team management skills * Proficient in basic computer skills, organization, multitasking * Ability to handle emotionally-driven conversations * Phone etiquette * Ability to mentor and develop employee skills * Manage and motivate in both individual and team environment * Decision-making, problem solving skills, conflict resolution abilities We are Proud to Offer an Astounding Benefits Package Including: * Rewards: Competitive compensation plan * Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area * Retirement: 401k with employer match and immediate vesting * Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability) * Professional Development: Paid training & tuition reimbursement program * Leisure and Fun: Employee discount program * Live YOUR Life: Generous paid time off plans * Impact: Established, yet growing, organization where you can make a real impact! * Benefits listed above are for regular full-time position Is this the career opportunity you've been searching for? If yes, then apply now! The base salary range in Washington, D.C. for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, D.C. and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): ***********************************************************************************
    $70k-80k yearly 3d ago
  • Regional Supervisor

    Hissho Sushi 3.7company rating

    Service supervisor job in Washington, DC

    As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager. Responsibilities: • Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives • Achieves sales, profit, quality and customer service goals. • Monitors customer service, product quality, sanitation/HACCP protocols and product compliance. • Work with the Store Teams to control cost and maintain consistency. • Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources. • Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products. • Recruit and Supervise Company Chefs and Franchisees. • Visits units regularly to inspect unit operations. • Interfaces with existing clients to maintain satisfaction and retention. • Resolves client and customer satisfaction related issues. • Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact. Requirements Bachelor's degree or related experience. Sushi experience highly preferred. Proficiency in Microsoft Office. Strong organizational, problem-solving, and analytical skills. Proven ability to handle multiple projects and meet deadlines. Ability to deal effectively with a diversity of individuals at all organizational levels. Creative, flexible, and innovative team player. Ability and flexibility to travel as require. Proven ability to mentor and develop successful team members. Salary Description $50,000.00 - $55,000.00 per year
    $50k-55k yearly 9d ago
  • Regional Supervisor

    Hissho Group

    Service supervisor job in Washington, DC

    Full-time Description As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager. Responsibilities: • Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives • Achieves sales, profit, quality and customer service goals. • Monitors customer service, product quality, sanitation/HACCP protocols and product compliance. • Work with the Store Teams to control cost and maintain consistency. • Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources. • Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products. • Recruit and Supervise Company Chefs and Franchisees. • Visits units regularly to inspect unit operations. • Interfaces with existing clients to maintain satisfaction and retention. • Resolves client and customer satisfaction related issues. • Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact. Requirements Bachelor's degree or related experience. Sushi experience highly preferred. Proficiency in Microsoft Office. Strong organizational, problem-solving, and analytical skills. Proven ability to handle multiple projects and meet deadlines. Ability to deal effectively with a diversity of individuals at all organizational levels. Creative, flexible, and innovative team player. Ability and flexibility to travel as require. Proven ability to mentor and develop successful team members. Salary Description $50,000.00 - $55,000.00 per year
    $50k-55k yearly 60d+ ago
  • Nurse Clinical Resource Management Supervisor

    Cnhs 3.9company rating

    Service supervisor job in Washington, DC

    Nurse Clinical Resource Management Supervisor - (240001G1) Description Clinical Resource Management is responsible for the leadership and day-to-day operations of the Collaborative Services team members at the Pediatric Center. This position reports to the CN Director of Integrated Care Management with matrix reporting to the Director of Patient Care Services. All nursing practice is based on the legal scope of practice, national and specialty nursing standard Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses and social workers to be responsible and accountable for their own practice. Supports the development of RN relationships within the community; specifically, those relationships associated with the health and well-being of the community at large. Responsible for directing the activities of new patient referral intake, authorization and acceptance; patient care coordination, care progression and discharge planning; initial and continued stay clinical authorizations; inpatient denial mitigation and management; interdisciplinary high risk patient management; overall census and throughput management; and daily reporting to executive leadership at Children's National Hospital and The Pediatric Center. Provides 24-hour accountability for these functions including weekend admissions and discharges. Qualifications Minimum EducationBachelor's Degree Health administration, social work, nursing, business administration or related discipline. (Required) Master's Degree MSN, MBA, MSW, MHA or similar relevant advanced degree. (Preferred) Minimum Work Experience5 years Case Management related experience including discharge planning, utilization review, clinical auditing, and financial/clinical data reporting. Nursing Experience. (Required) 3 years Supervisory or managerial experience. (Preferred) Required Licenses and CertificationsRegistered Nurse (RN) license from the District of Columbia Upon Hire (Required) Specialty Certification- CCM (Preferred) Required Skills/Knowledge Knowledge of best practices as it relates to admissions processes, utilization review, discharge planning, case management, social work, care coordination and denial prevention and recovery methodologies. Knowledge of the principles of health care administration and health care finance; thorough knowledge of District and federal regulations and The Joint Commission regulations for hospitals and nursing homes. Knowledge of hospital risk management processes and performance improvement methodology Ability to develop and maintain effective working relationships with physicians, hospital managers, and other members of the interdisciplinary care team Ability to develop and maintain effective partnerships with referring hospitals, clinicians, and programs as well as public and private payers Ability to negotiate and execute single case agreements in collaboration with Managed Care and Revenue Cycle Strong communication skills both verbal and written Ability to organize, assemble, categorize and analyze clinical, financial and referral data to identify opportunities for growth and measure impact of expansion efforts Ability to plan and manage the work of others to achieve measurable clinical and financial outcomes Ability to effectively use complex computer applications including electronic medical records, portals, medical management programs, denial reporting programs, and referral management tools Working knowledge of industry standard medical management guidelines such as Interqual and MCG Sound professional judgment, dependability, tact, discretion, integrity, resourcefulness, accuracy and initiative.Job FunctionsResource Management Accountable to plan for staffing 24/7; continuously monitor and adjust staffing based on department needs. Support the Director with human resource activities of assigned team members including selection, input on performance evaluation, remediation & training. Accountable for assigned staff timecards and schedules in the Kronos system. Manage hiring of staff by conducting interviews and making recommendations for hire. Lead initiatives, projects, and committees aimed at clinical growth and margin improvement. Establish collaborative relationships and networks across the enterprise and the region to ensure effective patient outcomes and sustained patient volumes. Update staff with relevant organizational, community, case management, care coordination, and utilization information via written communication and staff meetings. Collaboratively define staff workflows, workload, priorities, and resource allocation across the enterprise Clinical Resource Management Actively manage and report medical necessity denials to identify trends and specific issues that need action plans for resolution at the aggregate or individual level. Support systems that impact patient throughput, length of stay, utilization management & discharge planning. Lead recoveries of medical necessity-related appeals utilizing both internal and external resources, and implement process improvement to minimize final denials and avoidable days. Identifies and escalates denial trends; identifies internal and external causes and solutions. Facilitated the discussion and action plans around high-risk and long lengths of stay for patients to attain optimal clinical outcomes while mitigating negative financial impacts. Revenue Cycle Management Assess phases of the revenue cycle to identify opportunities for improvement; work with appropriate departments to address DNFB, authorization holds, work queues, clinical charge capture and denial mitigation. Works with Managed Care, Revenue Cycle, clinical care providers and others to address payer-specific issues. Identify potential billing compliance issues; assess enterprise risk; research resolutions; and work closely with Compliance Department to prioritize and correct potential issues. Work with Federal, State, and local authorities to review regulatory issues that affect the submission and adjudication of claims. Reinforce organizational financial decision-making processes with operational and financial data and information. Develop Effective Communication Channels with staff and patients/families Demonstrate advanced communication skills in dealing with staff, patient/family, and all members of the healthcare team. Provide constructive, sensitive, and timely feedback to staff concerning their performance in verbal and written form. Effectively manage conflict and assist others to understand their behavior and their effect on the work environment. Communicate and escalate clinical issues as appropriate to Director and MUD. May perform other duties in addition to those outlined in this job description Organizational AccountabilitiesOrganizational Accountabilities (Managers) Leadership Excellence Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence is achieved Innovates through improvement of care and/or efficiency of operational processes. Dedicated to a standard of performance excellence and high quality Collaboration Creates a safe environment that encourages brainstorming, creativity and “out-of-the-box” thinking Encourages a diverse group of people to communicate effectively and embrace creative thinking Drives the collaborative efforts of the team to achieve goals in the most effective and efficient way Demonstrates listening and feedback skills Leadership Skills Proactively assumes responsibility and accountability for results to include management of organizational change Empowers staff in ensuring a culture of transparency, fairness, respect and excellence Strategically aligns operational and tactical objectives to drive business results. Encourages collaboration with team members based on trust, mutual respect, consistent visible support, and open and honest communication. Supervisory Responsibilities The incumbent will be responsible for the general direction of staff member(s). Blood Borne Pathogen Exposure Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens. Protected Health Information Access Level Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions. Working Environment This job operates in a hospital or office environment. Physical Requirements Light Work: Lifting 25 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Travel Requirements This is a full-time, regular position working standard and extended hours. Minimal travel required. Primary Location: District of Columbia-WashingtonWork Locations: Rehab and Specialized Care 1731 Bunker Hill Road NE Washington 20017Job: ManagementOrganization: HSC Pediatric CenterPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8:30a-5pm, Monday-Friday; rotate weekend on call Job Posting: Aug 15, 2025, 6:55:53 PMFull-Time Salary Range: 85404.8 - 142334.4
    $65k-75k yearly est. Auto-Apply 37m ago
  • Assistant Lighting Supervisor

    Arena Stage 3.7company rating

    Service supervisor job in Washington, DC

    WHO WE ARE Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action. WHAT WE VALUE A work culture that values experimentation and collaboration. Excellence in all aspects of our endeavor. Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community. Community Service through education and public engagement. Lead effective partnerships and collaboration to serve artists and arts professionals. WHAT YOU'LL DO Assist the Lighting Supervisor in managing and executing all aspects of the operation of the Arena Stage Lighting Department. MINIMUM/CORE REQUIREMENTS: * Five years of professional theatrical lighting experience or equivalent combination of education and professional experience. * Must have some supervisory experience SKILLS REQUIRED: * Advanced knowledge of theatrical lighting equipment operation, maintenance, and troubleshooting. * Basic electrical knowledge, including troubleshooting single phase, multi-phase and low voltage power systems. * Operation of ETC EOS family computer lighting consoles or comparable. * Operation of personnel lifts. * Operation of counter weight fly systems and basic stage rigging practices * Operation of common portable and stationary power tools. * Knowledge of ETC Sensor AF dimming systems including ETC Concert software and architectural lighting controls. * Working knowledge of wired and wireless computer networking * Operation of automated lighting fixtures. * Communicate and collaborate in a positive manner with staff and visiting artists PHYSICAL REQUIREMENTS: * Must be able to lift 60lbs, and able to climb and work from lifts/ladders with or without reasonable accommodation. * Climbing ladders, working in high places with or without reasonable accommodation. * Working in confined spaces with or without reasonable accommodation. * Must be able to lift and carry 50 lbs with or without reasonable accommodation. * Ability to work standing for extended periods with or without reasonable accommodation. * Ability to work seated for extended periods with or without reasonable accommodation. * Ability to work kneeling for extended periods with or without reasonable accommodation. KEY FUNCTIONS/RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: * Prepare Lighting Plots for installation and execution. * Lead and work alongside staff and crews for hang and maintenance calls. * Troubleshoot and repair lighting equipment as needed. * Prepare, install and support events as needed and interact with clients in a courteous, professional, and constructive fashion. * Creating and organizing department calendars and work calls. * Program and operate lighting control board on a substitute basis when needed. * Perform maintenance on lighting equipment. * Assist in supervision of Lighting staff and assume Lighting Supervisor's duties as needed. We pride ourselves on being a workplace that puts the health and safety of our staff and guest artists first. It is now increasingly clear that the best way we can protect our workplace and our employees moving forward is with COVID-19 vaccines. Vaccines have been proven to protect against serious illness from the novel coronavirus, as well as lessen the rates of transmission. Vaccines provide stronger, longer, and better protection against infection from the novel coronavirus than the antibodies a person produces after they've been infected with COVID-19. It is for all these reasons, plus the legal requirement by the Occupational Safety and Health Administration's General Duty clause to provide each worker "employment and a place of employment, which are free from recognized hazards that are causing or are likely to cause death or serious physical harm," that we are implementing a mandatory COVID-19 vaccination policy for our workplace. The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at ***************** or call ************. Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.
    $27k-31k yearly est. 60d+ ago
  • Assistant Lighting Supervisor

    Arena Stage 3.7company rating

    Service supervisor job in Washington, DC

    Job Description WHO WE ARE Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action. WHAT WE VALUE A work culture that values experimentation and collaboration. Excellence in all aspects of our endeavor. Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community. Community Service through education and public engagement. Lead effective partnerships and collaboration to serve artists and arts professionals. WHAT YOU'LL DO Assist the Lighting Supervisor in managing and executing all aspects of the operation of the Arena Stage Lighting Department. MINIMUM/CORE REQUIREMENTS: Five years of professional theatrical lighting experience or equivalent combination of education and professional experience. Must have some supervisory experience SKILLS REQUIRED: Advanced knowledge of theatrical lighting equipment operation, maintenance, and troubleshooting. Basic electrical knowledge, including troubleshooting single phase, multi-phase and low voltage power systems. Operation of ETC EOS family computer lighting consoles or comparable. Operation of personnel lifts. Operation of counter weight fly systems and basic stage rigging practices Operation of common portable and stationary power tools. Knowledge of ETC Sensor AF dimming systems including ETC Concert software and architectural lighting controls. Working knowledge of wired and wireless computer networking Operation of automated lighting fixtures. Communicate and collaborate in a positive manner with staff and visiting artists PHYSICAL REQUIREMENTS: Must be able to lift 60lbs, and able to climb and work from lifts/ladders with or without reasonable accommodation. Climbing ladders, working in high places with or without reasonable accommodation. Working in confined spaces with or without reasonable accommodation. Must be able to lift and carry 50 lbs with or without reasonable accommodation. Ability to work standing for extended periods with or without reasonable accommodation. Ability to work seated for extended periods with or without reasonable accommodation. Ability to work kneeling for extended periods with or without reasonable accommodation. KEY FUNCTIONS/RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: Prepare Lighting Plots for installation and execution. Lead and work alongside staff and crews for hang and maintenance calls. Troubleshoot and repair lighting equipment as needed. Prepare, install and support events as needed and interact with clients in a courteous, professional, and constructive fashion. Creating and organizing department calendars and work calls. Program and operate lighting control board on a substitute basis when needed. Perform maintenance on lighting equipment. Assist in supervision of Lighting staff and assume Lighting Supervisor's duties as needed. We pride ourselves on being a workplace that puts the health and safety of our staff and guest artists first. It is now increasingly clear that the best way we can protect our workplace and our employees moving forward is with COVID-19 vaccines. Vaccines have been proven to protect against serious illness from the novel coronavirus, as well as lessen the rates of transmission. Vaccines provide stronger, longer, and better protection against infection from the novel coronavirus than the antibodies a person produces after they've been infected with COVID-19. It is for all these reasons, plus the legal requirement by the Occupational Safety and Health Administration's General Duty clause to provide each worker "employment and a place of employment, which are free from recognized hazards that are causing or are likely to cause death or serious physical harm," that we are implementing a mandatory COVID-19 vaccination policy for our workplace. The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at ***************** or call ************. Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia. Job Posted by ApplicantPro
    $27k-31k yearly est. 21d ago

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