Service supervisor jobs in Edison, NJ

Title: Service Desk Lead Duration: FTE/permanent Salary: 95-110K +bonus Key Focus Areas Lead and develop a Service Desk team, setting clear expectations and ensuring consistent coverage. Oversee daily support operations, ticket workflows, and service quality. Act as an escalation point and communicate clearly with stakeholders. Maintain documentation, knowledge resources, and asset accuracy. Technical Foundation Working knowledge of infrastructure, networking, identity and access management, and DNS. Experience supporting end-user devices and core productivity platforms. Familiarity with enterprise ticketing / ITSM tools. Ideal Profile 5+ years in IT with prior service desk leadership experience. Strong technical skills in Networking/infrastructure/ IAM/DNS Strong communicator who can see the bigger picture and guide rather than direct. Committed to customer service, accountability, and continuous improvement.

Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640- $109,200 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement

Supervisor, Clinical Operations Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Supervisor, Clinical Operations oversees the day-to-day activities of Upward Healths Care Specialists, guiding a team that includes medical assistants, certified nursing assistants, community health workers, and peer support specialists. This role involves supervising and coordinating the work of Care Specialists, supporting training efforts, ensuring care coordination across medical and behavioral providers, and providing assistance to patients. The Supervisor will also handle community outreach, manage caseloads, ensure compliance with Upward Healths policies, and help the Manager of Clinical Operations with various leadership duties. Skills Required: Minimum of 5 years in a healthcare-related field supporting patient care, public health, or population health. At least 2 years of supervisory experience. Strong organizational, time management, and communication skills. Proficiency in Microsoft Excel for data analysis and reporting. Experience or interest in working with underserved populations, particularly in community health. Valid driver's license and auto liability insurance. Ability to perform home visits and outreach. Knowledge of community resources and services. Key Behaviors: Leadership and Accountability: Demonstrates the ability to effectively supervise and support the team, ensuring tasks are completed in a timely and efficient manner. Empathy and Cultural Competency: Shows an understanding of diverse populations, respecting cultural differences, and engaging with patients and team members accordingly. Adaptability: Thrives in a dynamic, fast-paced environment with evolving protocols and responsibilities. Collaboration: Works well within a team, fostering a collaborative work culture to achieve patient care goals. Communication: Excellent written and oral communication skills, ensuring clear, proactive communication within the team and with patients. Problem-Solving: Takes initiative to address challenges in patient care and team coordination, ensuring optimal solutions are implemented. Competencies: Supervisory Skills: Proven ability to manage and mentor a multidisciplinary team, providing direction, feedback, and support. Patient-Centered Care: Focused on improving patient outcomes by coordinating care and engaging with patients in a compassionate, supportive manner. Community Engagement: Ability to represent Upward Health in the community, building and maintaining strong relationships with local resources. Data Management and Reporting: Capable of managing, analyzing, and presenting data using Excel and other tools to drive clinical and operational improvements. Training and Development: Experience in training new staff, ensuring that they understand protocols and are well-equipped to provide high-quality care. Compliance and Quality Assurance: Ensures adherence to policies and procedures, maintaining high standards of care and meeting regulatory requirements. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. NY pay range$65,000-$65,000 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIac6095dd5839-37***********8

St. Mary's General Hospital , located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit *************** Our Director of Dietary Services oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development. Education and Work Experience Registered Dietitian (RD) required. Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience. Two (2) years experience in the fields of nutrition and food service management desirable. Food Safety Certification from an accredited organization and maintain current. St. Mary's General Hospita l offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $76,090.00 to $103,584.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************

Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our enterprise-level client is seeking to add a Team Lead - Office Moves, IMAC, and Building Relocations to the team in New York City. Please see below for full details- Job Notes: -- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed -- Onsite 5 days per week in New York City -- Vesey Street, 10281 -- Drug & Background required. -- Schedule: 1pm-Midnight, M-F + weekends for scheduled off-hours moves. Pay Rate = $45 w2 per hour plus benefits Responsibilities: Team Manager Onsite: -- Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports. -- Monitor overall performance of services and following up if service delivery is not meeting expectations. -- Deliver service successfully - achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction. -- Hire, train, lead, motivate, develop and manage the performance of direct reports. -- Develop continual service improvement plans to ensure that service adequately support business needs now in the future. Documentation/internal forecasting activities: -- Hold regular campus review meetings with Campus Managers to discuss metrics, projects. -- Responsible for the workflow and resources of the team to meet contractual obligations. -- Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties. -- Act as a point of contact for the team in connection with any work-related concerns issues. -- Manage sickness/absence, holidays and training levels in accordance with processes and procedures. -- Develop and agree personal development plans for all direct reports. -- Hold regular 1:1s with team members and lead/document weekly team meetings. -- Complete the yearly performance reviews for direct reports. -- Maintain and improve customer satisfaction levels. Requirements: -- 7-10+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations. -- Experience managing and leading 10-20 direct reports preferred. -- Prior projects serving major office buildings in NYC strongly preferred. -- A ‘night owl' comfortable working nights and weekends regularly. -- Prior light project management experience a plus. -- Internal reporting, documentation, and forecasting experience preferred. Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

Maintain CE App & D365 for field service team. Dispatch Technicians to jobsites and monitor jobs progress. Process Service Calls and approve time daily Monitor GPS Software on service trucks. Performance reviews for Technicians per calendar year. Take service calls for Field repairs. Answer cell phone calls (Internal, External calls). Write up work orders with all pertinent information. Dispatch parts to Technicians on job sites. Schedule incoming machine repairs with Shop. Review WIP and LLTI. Conduct quarterly field service meeting. Attend daily & weekly workload meetings. Adhere to all company policies & values, to include all safety policies. Adherence to Corporate Parts Emergency Service Charge Policy RECOMMENDED QUALIFICATIONS: High School Diploma or equivalent required. Minimum 8 years' experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Excellent communication and interpersonal skills; both verbal and written. Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment. Experience with Microsoft Outlook, MS Office, D365, SIS and other position related software Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives. Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism. The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits. ESSENTIAL RESPONSIBILITIES •Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals. Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary. Maintain accurate program records and ensure timely submission of all required program documentation. Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress. Provide support and supervision to direct care staff assigned to caseload. •Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented. •Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed. Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting. Participate in employment process, orientation, training and performance evaluation of direct care staff. •Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed. Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts. Conduct other responsibilities as assigned. QUALIFICATIONS •Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required. Strong computer and statistical reporting skills essential. Demonstrated ability to communicate effectively with broad range of stakeholders and in writing. Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported. Willingness to travel to home sites required. Bilingual language skills a definite plus.

Patient Support Center Supervisor Department: Patient Support Center / Call Center Reports To: Director Operations FLSA: Exempt The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST. Primary Function: The incumbent is responsible for executing program requirements and managing daily workflow. Job Scope and Major Responsibilities: Managing the workflow of their employees and delegating tasks. Hold engaging team meetings and/or one-on-ones routinely with Team Leads. Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results. Accomplishes staff job results by coaching, counseling, and disciplining employees. Training and onboarding. Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program. Interface with programmers as needed to address any system enhancements or difficulties. Creating team schedules and time and attendance management. Setting goals for workers and making sure they comply with the company's policies and procedures. Identify potential training gaps, escalating these to site leadership. Alert site leadership to any potential staff matters, including performance or behavioral issues. Ensuring that business goals, deadlines and performance standards are met Maintain tracking document and crosscheck to ensure platform/tracking document accuracy Attend manufacturer meetings to support ongoing program development Establish effective rapport with other employees, clients, physicians, pharmacies, and clients Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions. Attendance and is critical. Adhering to company policies and procedures. Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions. Working outside of core business hours may be required. Other duties as assigned. Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”). Performance Criteria: Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service. Required Qualifications: New Jersey Office ONLY: Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician. Nevada Office ONLY: Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license. Arizona Office ONLY: Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy. Pennsylvania Office ONLY: All onsite employees must have PA Pharmacy Technician License. ALL LOCATIONS: Minimum 3-5 years pharmacy experience. Some previous management experience preferred. Individual must possess exemplary communication, organization, and time management skills. Knowledge of ASPN network capabilities is also preferred. Reliable and consistent attendance is required. Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams. Essential Functions * Staffs a small caseload of critical referrals in office where the supervisor is located. * Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.). * Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. * Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. * Develops a framework for new supervision structure to support implementation across other offices. * Provides therapeutic support and crisis management with the legal team. * Coordinates Crisis Planning and protocols as part of the agency-wide implementation. * Supervises MSW interns housed in field office where supervisor is located. * Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. * Completes reports to meet both internal and external program requirements in a timely manner. * KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices. * Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. * Supports assigned offices' therapeutic programming and specific initiatives around client support. Qualifications and Requirements * Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). * Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking). * Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns * Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). * Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. * Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. * Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. * Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. * Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. * Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. * Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. * Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. * Experience working with multidisciplinary or interdisciplinary teams. * Ability to travel as assigned. * Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients. * Excellent written and oral communication skills in English. * Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. * Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. * Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. * Committed to practicing and supporting wellbeing and a work-home life balance. * Experience working and communicating in a remote environment preferred but not required. $72,466 - $90,583 a year Our Benefits * Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. * Pre-tax flexible spending account (FSA) for both medical and dependent care. * Pre-tax transit and parking spending account. * Employer-paid life insurance and accidental death and dismemberment insurance. * Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm "no fees" recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: ***************************************************************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position * The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams. * The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows. Principal Accountabilities * Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY). * Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. * Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. * Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions. * As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes. * Interface with physicians, all staff members as it relates to care team process. * Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations * Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery. * Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame. * Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department. * Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations. * Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care. * Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures. * Support staff in clinical decision-making, case reviews, and implementation of best practices. * Collaborate with providers and specialty teams to enhance service delivery and patient experience. Qualifications Education, Training, Licenses, Certifications * Bachelor's degree; Additional years of related experience may be used in lieu of Degree * Current Licensure as an RN in the State of New York Relevant Work Experience, Knowledge, Skills, and Abilities * Current Licensure as an RN in the State of New York. * Management experience preferred but not required. * Current BLS and ACLS. * Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role. Additional Information * Requisition ID: 1000002756 * Hiring Range: $94,000 - $115,000

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. #LI-SV1 The hourly range for this position is $34.00 - $36.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Your Responsibilities Will Include: Provide day-to-day management of all services and activities of Employment Services in the WeCARE program. Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved. Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes. Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs. Ensure professional standards of Employment Services staff are maintained. Coordinate employment service activities by outlining employment methods and setting priorities. Develop employer relationships and provide employment services to program participants. Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment. Evaluate and verify staff performance, including professionalism and goal achievement. Identify vocational staff training needs and ensure training is obtained. Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA. Ensure that all required statistical data and reports are prepared accurately and submitted promptly. Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress. Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed. You'll be a Great Fit For this Role If: Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required. Master's Degree preferred. Minimum 2 years' experience working with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience Compensation $64,350-$67,000 per year Equal Opportunity Employer

Compensation Range - $ 70,000 - $ 80,000 At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won't just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide. Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are”. CORE VALUES: Committed to Growth We pursue excellence and believe in continuous learning and personal and corporate development. We prepare diligently, pay attention to the details, and strive for perfection in everything we do. Proactive and Solutions-Oriented We are problem solvers, inquisitive and discerning, and we use our knowledge to provide expert solutions. We anticipate needs, think ahead, and act with purpose. Caring We are conscientious, giving, and community focused. We care deeply for our employees, clients, and the communities we serve, always prioritizing well-being and support. Location: Long Island City Reports To: Service Manager and Director of Operations Position Overview: We are seeking an experienced and dynamic Service Supervisor to oversee field operations and ensure that all work performed within the Fire Extinguisher & Life Safety (FELS) department meets the highest standards of accuracy, professionalism, and quality. This role requires strong leadership, excellent communication skills, and the ability to evaluate job completions, identify discrepancies, and implement effective corrective actions. The Quality Control Supervisor will work closely with technicians, service supervisors, coordinators, and the warehouse team to maintain proper workflow, uphold material controls, and support continuous process improvement. The ideal candidate will be highly organized, solutions-oriented, and capable of providing training, coaching, and performance guidance while maintaining strong alignment with company operational goals. Key Responsibilities: Conduct daily check-ins with service supervisors on job completions and follow-ups. Review escalations, discrepancies, and customer concerns; provide corrective solutions. Keep the Service Manager and Director of Operations informed of all issues and updates. Review job completions for accuracy, completeness, and compliance. Verify that all technician reporting is properly entered into company software. Assist in clearing up reporting discrepancies to ensure work orders can be processed, quoted, and billed accurately and on time. Correct reporting discrepancies and ensure data integrity: Including but not limited to; time spent on jobs / time allotted / monitoring clock in clock out events accuracy of time spent on jobs and Help reduce return trips through strong quality control and oversight. Working to allocate technicians to jobs if call outs come up. Provide training and refreshers for new and existing technicians/supervisors. Support technicians with complex service questions, ensuring they have the information and resources necessary for successful job completion. Tracking vans and safety for proper driving. Offer support, coaching, and performance guidance when needed. Issue counseling or written warnings for performance-related issues. Oversee client communications related to scheduling updates, service delays, or escalations requiring supervisor involvement. Act as an escalation point in the event issues or conflicts need resolution. Additional Functions: Partner with the warehouse to ensure multiday scheduling is completed weekly. Review technician materials and truck stock to confirm proper supply levels. Ensure unused materials are returned and added back to inventory. Hold technicians and supervisors accountable for missing or misplaced materials. Work directly under the FELS Operations Manager: with responsibility for assisting in payroll preparation for coordinators, administrators, and technicians (including review of job and travel time). Finalized payroll reports are submitted to the Ops Manager for approval prior to entry into the payroll portal. Work with coordinators on rescheduling any jobs that require corrections. Support technicians in the field with troubleshooting when necessary. Experience: Prior experience as a Field Technician (or equivalent supervising role) with strong performance in field service, technician training, scheduling, and customer communication. Proven ability to resolve operational discrepancies and work collaboratively with multiple departments. Ability to review reporting, isolate issues and correct. Experience training and mentoring both new and current employees on company protocols, procedures, and best practices. Qualifications: Exceptional communication, negotiation, and interpersonal skills. Excellent organizational and project management skills. Strong verbal and written communication Strong problem-solving skills and the ability to work under pressure. Strong attention to detail and commitment to quality Ability to work in a fast-paced environment with changing priorities Team player with a proactive attitude Willingness to learn and grow within the field of fire protection Ability to travel as needed Physical Requirements: The job may require moderate physical labor including activities such as lifting equipment, climbing ladders, or working in confined spaces. Why Join Us: Competitive salary and benefits package. Opportunity to make a significant impact in a growing and dynamic industry. Collaborative and supportive work culture focused on professional growth and development. If you are an accomplished professional with the ability to build relationships, we invite you to apply for this exciting opportunity with our fire and life safety company. Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization! ***************************** Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

REPORTS TO: Director of Clinical Services DEPARTMENT: Clinical Services SCHEDULE: Full-Time / Hybrid $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential. PROGRAM BACKGROUND: The children/youth in these specialized group homes have experienced serious trauma, often including physical and emotional abuse, neglect, and abandonment. With only a few children/youth in our group homes, we give individual attention and focus on providing a wide array of intense services, clinical therapies, and appropriate reaction opportunities in a home-like setting where they can thrive. Our goals are to help our children/youth heal from the past while learning the skills needed for their future. We provide 24/7 care for the children/youth in these programs. POSITION SUMMARY: Under the supervision of the Director of Clinical Services, the Supervisor of Clinical Services will ensure that clients in the MercyFirst residential settings across Long Island receive appropriate clinical services and that these services are appropriately documented. REQUIRED QUALIFICATIONS: Licensed clinician, including but not limited to Licensed Master of Social Work, Licensed Mental Health Counselor or Licensed Creative Arts Therapist Valid NYS Driver's License with a satisfactory driving record. Three years' related experience in clinical services for children and families. Proficiency in MS Word, Excel, Access, Outlook. Experience. Knowledge of child/adolescent growth & development and families including child/adolescent development stages and family dynamics. Experience in the child welfare field preferred. Complete attendance records accurately. Manage time effectively. Successfully complete all the required training. Understanding and willingness to commit to the agency's Mission, core values, Sanctuary commitments and Social Justice. RESPONSIBILITIES: Supervise staff and interns according to the scope of practice and in compliance with applicable laws, rules and regulations to include NYSED where applicable to maintain a safe and secure environment for clients. Collaborate with the Treatment Team members to establish treatment goals for youth/children utilizing historical and current information available. Review treatment recommendations. Maintain a small caseload. Work collaboratively with other internal departments including but not limited to Medical Office, Care Management, Case Planning, etc. and external providers including but not limited to hospitals. Provide quality oversight of assigned programs and drive program development initiatives with assigned programs. Develop and provide psychoeducation and training to parents and staff to improve the delivery of services and outcomes. Provide emergency and after-hours behavioral health consultation including de-escalation. Ensure required documentation for all case actions (clinical notes) are completed within established timeframes to allow for appropriate billing. Maintain appropriate professional boundaries with clients and staff. Hire, train, supervise and evaluate all assigned staff. Demonstrate competency in child development. Model and maintain appropriate boundaries. Other duties as assigned. BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family (fulltime required) • 403B retirement benefits • Employer-paid life insurance and long-term disability insurance • Generous paid time off (vacation, personal, 12 paid holidays for fulltime, sick leave based on hours worked) • Free employee assistance program through National EAP • Insurance discounts for our staff and their families • Trainings to support professional and personal development • Employee wellness program • Employee recognition activities Salary: $75,000 Per Year Hiring Incentive of $1,000 after 500 worked hours. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service. Job Description POSITION SUMMARY: Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands PERFORMANCE GOALS: · This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas o Review reports/data on processes occurring in the lab for clients and other stakeholders o Help build, validate and implement SOPs for new services o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab. · This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking Submitting samples for quality testing and making decisions of resulting quality based on these results Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance. Within their own team a supervisor is responsible for o Prioritizing daily tasks Making decisions about the course of action to be taken in processing a sample o Resolving routine conflicts and issues Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS. o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules. o Documenting deviations and overseeing event resolutions in the QMS system Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage Troubleshooting processing issues including ones related to poor cell growth and culture contamination Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training Qualifications COMPETENCIES: Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation. Must be well-organized Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail. · Works independently with minimal supervision. QUALIFICATIONS: Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations. Masters degree in a life science is preferred Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories. Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Outlet Customer Service/Floor Supervisor REPORTS TO: Outlet Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we're helping more than 45,000 people a year - through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service/ Floor Supervisor is responsible for supporting the Outlet Store Manager in the daily Front Operation of the Outlet and overall customer service experience. This includes to ensure that all office and Cash handling is in compliance with Goodwill Policy and Procedure. He/she will demonstrate leadership by modeling the Goodwill NYNJ CARE service standards to elevate Outlet sales performance. This individual will help to train, develop and coach all Front-End Store associates/Outlet Specialists to achieve all set expectations. The Customer Service / Floor Supervisor can execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Key Responsibilities First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the Outlet Ensure the best possible experience and that every customer is engaged, and they receive the best possible service and the atmosphere is positive and safe. Ensure all Merchandise Rotations are executed smoothly, and the Outlet Atmosphere is positive and safe for all customers. (This includes crowd control and safety reinforcement) (This includes crowd control and safety reinforcement) Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. Ensure the Outlet selling floor is neat, clean, organized and always reflects the correct visual image. (including cash wrap and Outlet front entrance.) Participate in Outlet front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to Front associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met. Provide positive feedback and appreciation to staff, to increase their engagement that may result in increased productivity. Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. Partner with the Outlet Operations team to ensure the execution of merchandise flow to the salesfloor and visual merchandising standards within the Outlet are met. (This includes partnering with Senior Management on Strong Visual execution of the Showcase Program.) Coordinate with Specialists Team /Floor Associates to ensure that Outlet Salesfloor Is prepared for every merchandise rotation. (This includes recovery of the sales floor, and merchandise adjustments.) Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Support store operations by maintaining loss prevention awareness. Be Aware of all Loss prevention on the front end. (This Includes Train /Develop Front End Staff to be sure that all items are checked out with accuracy. (Cart Checking, Line Busting) advising Senior management of any unusual activity.) Ensure that all Outlet office functions - including cash handling, store deposit paperwork, etc. - are being completed accurately and in a timely manner. (This includes all Audits being performed in accordance with Best Practice and GWNYNJ Policy and Procedure.) Understand and adhere to all company policy and procedures. (Lead by Example) Serve as floor leader or manager-in-charge during absence of Senior Outlet Store Managers Participate in open and close procedures Perform other duties and tasks as assigned by Store Manager. Key Requirements 1+ years of retail sales or customer service experience. Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong verbal and written communication skills with customers, sales leadership team and colleagues. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Accuracy and attention to detail required. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Willing to be Forklift Certified Additional Qualifications High School Diploma or Equivalent preferred. Strong interpersonal and communication skills (verbal and written). Must be able to stand for long periods of time and able to push/pull up to 50lbs and lift 25lbs. Must have open availability and able to work holidays. Your schedule will be based on business needs. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Manager, Sales and Customer Service Freehold, NJ, United States Full time Schedule $60,170- $100,100 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today!

Maintain CE App & D365 for field service team. Dispatch Technicians to jobsites and monitor jobs progress. Process Service Calls and approve time daily Monitor GPS Software on service trucks. Performance reviews for Technicians per calendar year. Take service calls for Field repairs. Answer cell phone calls (Internal, External calls). Write up work orders with all pertinent information. Dispatch parts to Technicians on job sites. Schedule incoming machine repairs with Shop. Review WIP and LLTI. Conduct quarterly field service meeting. Attend daily & weekly workload meetings. Adhere to all company policies & values, to include all safety policies. Adherence to Corporate Parts Emergency Service Charge Policy RECOMMENDED QUALIFICATIONS: High School Diploma or equivalent required. Minimum 8 years' experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Excellent communication and interpersonal skills; both verbal and written. Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment. Experience with Microsoft Outlook, MS Office, D365, SIS and other position related software Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.