Scheduling Supervisor
Service supervisor job in Piscataway, NJ
Create, maintain and communicate production schedules and work orders to support the Demand plan and Customer orders to meet customer service fill rates of 98%. Ensure all aspects of planning activities are performed effectively and meeting required results. Ensure capacity and plant resources are utilized effectively. Interface closely with the manufacturing operations (shop floor), Sales leaders; Demand planning, Product management, Finance and Logistics groups.
Essential Functions
Maintain and oversee schedule and plan production needs using INFOR and other planning systems. Take into account the customer order's need date so that product is produced on time, shipped on time and in full.
Must maintain correct and valid ATP (available to promise) data to sales organization to guard against over-committing company resources, parts and materials.
Manage team of Schedulers, providing guidance and support.
Create WOs for sub-assemblies in a MTO (make-to-order) assembly operation with correct priorities by reviewing open orders report and customer required ship dates.
Communicate schedule changes both internally and externally as required.
Collaborate with sales and support teams to address escalated orders and resolve scheduling conflicts.
Analyze production data to identify trends, bottlenecks, and opportunities for process improvements.
Review, analyze and prepare Supply meeting reports and/or data. Prepare issue statements in response to supply issues, document assumptions.
Planning of NPI (new product introduction) is critical for resource planning (valid number of personnel on the shop floor) and customer service.
Maintain ERP data integrity for scheduling to ensure valid outputs for shop flooring exceptions.
Any other duties as assigned.
Qualifications
College degree is required, preferably in business/supply chain management. Equivalent experience may be considered.
4-6 years of solid understanding and hands on experience of scheduling and capacity planning, MRP with good understanding of principles and techniques
Experience in a formal Planning system required
Must be organized and have strong time management skills to maintain daily to do list, understanding production priorities and deadlines as directed by manager
Ability to work under pressure and become a self-starter
Experience with dealing with multiple departments and tight deadlines are critical
Minimum of 4 days in the office is required
APICS-CPIM a plus
COMPUTER SKILLS
Proficient with Microsoft Office
Excel experience is required
Experience with Infor or other ERP software a plus
PHYSICAL REQUIREMENTS
Ability to sit for extended periods of time while concentrating on tasks
Ability to use keyboards, phones and other office equipment
Some standing, walking and reaching are required
Sufficient vision for reading computer screens and other documents, and normal hearing for telephone and in-person communication
Benefits
Competitive salary
Medical Benefits (Medical, Dental, Vision)
HSA, FSA, Commuter Benefits
Medical Discounts
Ancillary Benefits
Accident, Critical Illness, Hospital Insurance
Voluntary, Spouse, and Child Life Insurance
Pet Insurance
Employee Discount Programs
401k matching
Paid time off (including 15 PTO days and 10 holidays)
Salary Range: $77,251-$112,679
Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
Director of Services
Service supervisor job in Newark, NJ
Morgan Latif is a specialist leadership search & development consultancy. We help our clients across the Medical & Dental Technology, Packaging, Consumer, E-mobility, and Industrial Technology sectors to deliver on their transformation and diversity goals. Our mission is to combine traditional recruitment and coaching methods with new technology, to provide a tailored and innovative solution to our clients and candidates.
Senior Service Leadership Role - Driving Growth and Efficiency Across the Americas
We are seeking an experienced and dynamic Regional Services Director to join a leading global organization in the industrial automation sector in the Greater Newark Area. This is a critical opportunity for a results-driven leader to spearhead a major transformation of the services operations across the Americas, with a focus on key markets in the USA, Mexico, and Brazil. If you thrive on building strong customer relationships, managing high-cost, high-complexity machinery, and are passionate about achieving clear, impactful KPIs, this could be the perfect next step for your career.
What You'll Achieve
Financial Growth: Drive a 6% year-over-year revenue increase by improving customer satisfaction and retention.
Operational Excellence: Lead initiatives to dramatically reduce warranty costs from 18% to less than 1%.
Market Expansion: Play a key role in the strategic scaling of our business in Mexico, aiming to double the local headcount.
Customer Relationships: Take ownership of complex and volatile customer situations, ensuring swift and effective resolution to build lasting loyalty.
Key Responsibilities
Develop and implement service strategies that address cultural and linguistic nuances across the region.
Lead, mentor, and empower a service team to excel in their roles and deliver exceptional support.
Partner with sales, technical, and other internal teams to ensure a seamless and supportive customer experience.
Who We're Looking For
Communication Skills: Able to communicate effectively across cultural and language barriers. Fluency in Spanish is advantageous but not mandatory.
Relevant Experience: Proven experience in a senior customer-facing role within the industrial automation sector or a similar field involving high-cost, high-complexity machinery.
Cultural Acumen: A deep understanding of business cultures and communication styles across the Americas is essential.
Proven Success: Demonstrated success in managing complex escalations and achieving measurable business results.
If you are a driven and empathetic leader ready to make a significant impact on an international scale, we encourage you to apply. This role offers the chance to be a key player in a company that values its people and is committed to global excellence.
We look forward to receiving your application!
Operations Supervisor Trainee
Service supervisor job in Jersey City, NJ
Discover a career at Sims Metal, a global leader in metal recycling. We buy and process discarded ferrous and non-ferrous metal, and we sell recycled metal to manufacturers in 30 countries. Cultivating the industry's most talented professionals with more than 25 locations in the United States, we recognize our continued growth and success will be achieved by recruiting and developing, skilled people just like you. As innovators in the industry, we take great pride in our recycling infrastructure, and we invest heavily in our operations, our functions, and most importantly, our people. Our commitment to growth and sustainability means we are constantly seeking motivated, results-driven and creative individuals to join our stellar team of professionals.
Operations Supervisor Trainee Program
Our Operations team is growing, and we want to add new team members who are results-driven, creative, and collaborative to ensure our continued success. As an Operations Supervisor Trainee, you will be enrolled in a one-year paid program that will prepare you to manage a front-line team within our North American operation. This includes leading employees and managing operations at one of our many facilities.
When you join Sims Metal as a trainee, you will be in a 12-month program that gives you the opportunity to receive field-based training and shadow a team of seasoned experts from our Operations, Commercial, and Support functions. You will also receive comprehensive leadership training and professional development that will bring you more visibility and engagement with leaders from other programs across our global operations. Occasional travel to locations in the U.S. may be required during this training.
Once the training program concludes, you will be considered for a full-time role on the Sims Metal Operations team. Sims Metal is offering you the chance to build a rewarding and fulfilling career with a leading sustainability company and acquire transferable skills that you can use for the rest of your life! If you are good at what you do, you can work anywhere. If you are great at what you do, come work with us.
Upon completion of the Operations Supervisor Trainee Program, some of your daily responsibilities include:
Supervise production team members (laborers and equipment operators) performing production operations.
Possess thorough working knowledge of the union contract (if applicable), employee handbook, safety manual, and all rules, programs, and procedures that pertain to production team members and apply them effectively and consistently.
Familiarize team members with company policies/rules/regulations.
Promote and maintain good employee relations through effective management practices, setting expectations, coaching, and proper application of employee relations policies.
Responsible for orientation and on-the-job training of team members in the safe, efficient operation of equipment.
Instill a sense of good housekeeping of their immediate work area in all employees as well as their responsibility for compliance with all quality specifications.
Evaluate probationary team members based on attendance, performance, attitude, potential, etc. Recommend candidates for hire, promotion, transfer, demotion, or termination.
Responsible for maintaining production within the assigned department at authorized levels.
Re-assign team members on 'down equipment' to reduce unfavorable labor variances.
Observe the production operation within your area of control to ascertain compliance with methods, quality standards, safety regulations, production standards, and efficient operation of equipment: take corrective action to eliminate any deviation.
Participate in conducting job hazard analyses and the development of safe work procedures.
Continuously analyze the assigned area of responsibility for improved methods of production, tool design communication, and reporting, cost controls and make recommendations to the production manager for disposition.
Clearly communicate on-the-job problems including low production, poor quality, poor attendance, tardiness, etc. to employees and works with employees to develop a corrective action plan.
Documents problems and reviews action plans to plant manager.
Process all required forms in a timely manner for payroll and Human Resources (i.e. Employee Change Forms, Paid Time Off Requests, etc.).
Arrange for proper maintenance of machines and equipment. Recommends improvements in equipment and processes.
When applicable, study operations where cost standards are not being met to determine causes and implement corrective action.
Where appropriate, coordinate the functions over which assigned with those of other departments or shifts.
Develop among the assigned team members a consciousness of the need for teamwork to attain departmental and Sims Metal Management (SMM) goals and objectives.
Support and carry out the management philosophy and vision.
Conducts meetings (i.e. safety and quality) and is responsible for communicating policies and regulations to subordinate personnel.
In case of an emergency, direct team members to their assigned safe area.
Promote plant-wide teamwork and positive morale.
To learn more about Sims Metal and our career opportunities, visit ********************** or send an email to *******************.
SIMS LIMITED IS PROUD TO BE AN EQUAL-OPPORTUNITY EMPLOYER. WE VALUE THE DIVERSITY OF ALL OF OUR EMPLOYEES AND ARE COMMITTED TO CREATING AN INCLUSIVE WORKING ENVIRONMENT WHERE EVERYONE CAN CONTRIBUTE, ADVANCE ON MERIT, AND REALIZE THEIR FULL POTENTIAL. SIMS LIMITED IS AN EQUAL-OPPORTUNITY EMPLOYER. THE COMPANY DOES NOT DISCRIMINATE WITH REGARD TO RACE, SEX, RELIGION, COLOR, NATIONAL ORIGIN, CITIZENSHIP STATUS, DISABILITY, AGE, MARITAL OR FAMILIAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, VETERAN STATUS, HOUSING STATUS, SOURCE OF INCOME, OR ANY OTHER STATUS PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. THIS APPLIES TO ANY EMPLOYMENT DECISION, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING. QUALIFIED APPLICANTS WITH A DISABILITY IN NEED OF A REASONABLE ACCOMMODATION MAY REQUEST SUCH WITHOUT FEAR OF REPRISAL OR DISCRIMINATION.
Supervisor, Nursing Staff Office
Service supervisor job in Newark, NJ
Job Title: Supervisor
Department Name: Nursing Staff Office
Status: Salaried
Shift: Day
Pay Range: $53,500.00 - $70,000.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
Under the direction of the Manager, the Nursing Staff Supervisor is responsible for managing the activities of the Nursing Staff Office.
Qualifications:
Required:
High School Diploma
Preferred:
College degree preferred
Prior staffing/medical office experience as well as supervisory responsibility strongly recommended
Scheduling Requirements:
Shift: Day (10-hour shifts, 4 days per week)
Time: 9:00a.m. -7:00p.m.
Status: Full Time
Hours: 37.5
Essential Functions:
Directs and manages the activities of the Medical Center's Staffing Office.
Responsible for the ongoing training needs of the staffing coordinators.
Responsible for upholding the medical center's standards of behavior, i.e. phone etiquette, time and attendance etc.
Ensures staff is well-trained in securing replacement personnel on a timely, cost-effective basis.
Provides support & direction to staffers.
Monitors staffing effectiveness and personnel compliance with Medical Center policies & procedures.
Fosters strong working relationships with all levels of Nursing Management.
Performs additional assignments as needed.
Benefits and Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
Supervisor - Inflight Services
Service supervisor job in Newark, NJ
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
**Job overview and responsibilities**
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
+ Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
+ Recognize flight attendants for outstanding service, teamwork, and performance
+ Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
+ Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident
+ Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
+ Conduct investigations regarding performance, complaints, or other work-related issues
+ Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
+ Showcase the delivery of new Inflight products as determined by the Flight Experience team
+ Ensure daily company goals, policy and procedure compliance are met
+ Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
+ Ensure safety goals are met, and FAA regulatory requirements are consistently adhered to by the team
+ Team oriented, with enthusiasm for people and delivering exceptional service
+ Develop positive relationships with team members and other work groups to achieve our common goals
+ Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
+ Share customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed service
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ Minimum 2 years equivalent or similar work experience
+ 2+ years leadership experience leading and influencing a team
+ Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
+ Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
+ Positive demeanor and ability to adapt to constantly evolving work environment
+ Demonstrated conflict resolution and decision-making capability
+ Proven track record to work independently and in a team environment
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is a crucial function of the position
+ For candidates who have previously not been a flight attendant at United Airlines, you will be required to obtain a flight qualification through Inflight Training and will be scheduled to attend the next available class. Obtaining and maintaining flight qualifications is an essential function of the job. Failure to successfully complete training and become flight qualified or failure to maintain those qualifications may result in termination.
+ You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear.
+ Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on.
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree
+ Inflight Service, travel industry, or hospitality leadership experience highly preferred
+ Experience supervising a unionized work group
The base pay range for this role is $64,885.00 to $84,514.00.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Customer Service Supervisor
Service supervisor job in Bristol, PA
Customer Service Supervisor Work Mode: Onsite Location: Onsite, four days per week - Bristol, PA Opportunity The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. Specific Responsibilities Functional Skills * Process & Performance Management: Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. * System & Technology Utilization: Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. * Team Leadership & Development: Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. * Cross-Functional Collaboration: Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. * Customer Experience & Brand Advocacy: Track and communicate customer feedback. Promote the Robern brand through product and process expertise. * Cost Management & Profitability: Minimize freight and shipping costs within strategic guidelines to support profitability. * Order Fulfillment & Backlog Management: Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. * Claims & Pricing Administration: Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. * Service Optimization & Sales Support: Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. * Continuous Learning & Project Leadership: Pursue self-development and lead initiatives to enhance the customer experience. * Other Duties: Perform additional responsibilities as assigned. Competency-Based Actions Set High Standards of Performance * Models the Robern brand attributes in written and oral communication. * Takes ownership for own and customer actions. * Helps the Robern Customer Service function achieve aggressive goals. * Understands and accepts personal and team stretch objectives. Focus on the End Customer * Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. * Provides support for service decisions made by the team. Suggests improvements. * Maintains solid business relationships with internal and external decision makers and key influencers. Build Trust * Build solid relationships with the Sales force and earn the reputation of "owning" the account. * Knows when to compromise and when to stand firm. * Demonstrates confidence in others when they are challenged and coaches on conflict resolution. * Ensures confidentiality and approachability with all levels within the organization. * Speaks in terms of "us" and "we" rather than "they" and "them." Drive Continuous Improvement * Be a change agent that keeps our customer support in line with ever-changing business practices. * Encourages and supports others in their improvement efforts. * Identifies and utilizes measures and feedback processes to ensure desired improvement. * Suggests viable improvements to reduce non-value-added processes. * Partners with and educates customers to explain Robern processes and influence business results. * Employs Kohler Operating System (KOS) tools in problem solving. Skills/Requirements * Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. * Minimum of 3 years of experience in customer service related functions, supply chain or sales. *
Experience managing direct reports. *
Experience in the implementation of continuous improvement in a service organization. *
Excellent personal, organizational, verbal and written communication skills. *
High sense of urgency and a proactive approach to problem solving. * Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. * Excellent teamwork and communications with suppliers, customers and associates. #LI-Onsite #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
Customer Service Manager, Airport Customer Experience (Newark, NJ, US)
Service supervisor job in Newark, NJ
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
* Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
* The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
* Drives operational excellence
* Creates an environment that cares for our frontline team members and celebrates the team successes
* Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
* Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
* Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Promotes an environment of mutual respect and trust between frontline team members
* Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
* Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
* Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Applicable valid driver's license as required by local authorities, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Psychosocial Services Supervisor, Newark, NJ
Service supervisor job in Newark, NJ
About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety.
Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.
Essential Functions
* Staffs a small caseload of critical referrals in office where the supervisor is located.
* Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
* Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
* Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
* Develops a framework for new supervision structure to support implementation across other offices.
* Provides therapeutic support and crisis management with the legal team.
* Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
* Supervises MSW interns housed in field office where supervisor is located.
* Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
* Completes reports to meet both internal and external program requirements in a timely manner.
* KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
* Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
* Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
* Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
* Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
* Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
* Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
* Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
* Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
* Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
* Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
* Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
* Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
* Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
* Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
* Experience working with multidisciplinary or interdisciplinary teams.
* Ability to travel as assigned.
* Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
* Excellent written and oral communication skills in English.
* Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
* Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
* Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
* Committed to practicing and supporting wellbeing and a work-home life balance.
* Experience working and communicating in a remote environment preferred but not required.
$72,466 - $90,583 a year
Our Benefits
* Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
* Pre-tax flexible spending account (FSA) for both medical and dependent care.
* Pre-tax transit and parking spending account.
* Employer-paid life insurance and accidental death and dismemberment insurance.
* Employer-paid short and long-term disability insurance.
For a complete list of benefits, please click here.
Our Focus on Wellness
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.
For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm "no fees" recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: *****************************************************************
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Supervisor, Customer Service
Service supervisor job in Holmdel, NJ
Job Description
About Heathos
Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands-FirstEnroll, AdminOne, and SonicMarketing-works together to streamline operations and deliver a seamless insurance experience.
About the Role
The Customer Service Supervisor plays a crucial role in ensuring that our customers receive exceptional service and support. This position is responsible for overseeing the daily operations of the customer service team, ensuring that all inquiries and issues are addressed promptly and effectively. The supervisor will implement training programs to enhance team performance and foster a positive work environment. Additionally, they will analyze customer feedback and service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction. Ultimately, the goal of this role is to lead a high-performing team that consistently meets and exceeds customer expectations.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, with at least 2 years in a supervisory position.
Strong communication and interpersonal skills.
Preferred Qualifications:
Bachelor's degree in business administration or a related field.
Experience with customer service software and CRM systems.
Bilingual proficiency in English and another language.
Responsibilities:
Supervise and mentor customer service representatives to ensure high-quality service delivery.
Monitor team performance metrics and provide regular feedback to team members.
Handle escalated customer inquiries and resolve complex issues in a timely manner.
Develop and implement training programs to enhance team skills and knowledge.
Collaborate with other departments to improve overall customer experience and service processes.
Skills:
The required skills for this role include strong leadership abilities, which are essential for guiding and motivating the customer service team. Effective communication skills are utilized daily to interact with team members and customers, ensuring clarity and understanding in all exchanges. Problem-solving skills are critical for addressing customer issues and finding effective solutions quickly. Additionally, analytical skills are employed to assess performance metrics and customer feedback, driving continuous improvement initiatives. Preferred skills, such as proficiency in CRM systems, enhance the supervisor's ability to track customer interactions and streamline service processes.
Floating Service Supervisor
Service supervisor job in New Brunswick, NJ
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have valid driver's license to operate a golf cart on property.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
#LI-SV1
The hourly range for this position is $34.00 - $36.00
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Auto-ApplyCell Services Supervisor - Second Shift
Service supervisor job in Piscataway, NJ
As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.
Job Description
POSITION SUMMARY:
Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands
PERFORMANCE GOALS:
· This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas
o Review reports/data on processes occurring in the lab for clients and other stakeholders
o Help build, validate and implement SOPs for new services
o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab.
· This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as
Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking
Submitting samples for quality testing and making decisions of resulting quality based on these results
Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance.
Within their own team a supervisor is responsible for
o Prioritizing daily tasks
Making decisions about the course of action to be taken in processing a sample
o Resolving routine conflicts and issues
Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS.
o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules.
o Documenting deviations and overseeing event resolutions in the QMS system
Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage
Troubleshooting processing issues including ones related to poor cell growth and culture contamination
Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training
Qualifications
COMPETENCIES:
Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation.
Must be well-organized
Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail.
· Works independently with minimal supervision.
QUALIFICATIONS:
Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations.
Masters degree in a life science is preferred
Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories.
Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Emergency Services Supervisor
Service supervisor job in Plainsboro, NJ
We are hiring a Supervisor of Security and Emergency Services for our gated retirement community. The SES Supervisor is responsible for providing assistance in the areas of program/procedural compliance, quality assurance/quality improvement, investigations, training, and administrative support. The Security and Emergency Services Supervisor delivers exceptional customer service and hospitality and fosters an environment of safety and security.
Scheduled hours are 7:00am-7:00pm on a rotating Pitman Schedule.
How you will make an impact:
Responsible for the Security of the Community through the use of gatehouse, patrols, access control, visitor/contractor registration, key management, and other programs
Monitors safety programs to include; Security Department safety inspections, responses to workplace accidents, hazard communication programs, respiratory mask fit testing programs, and others as needed.
Partners with SES Manager to update and maintain the Emergency Preparedness Plans
Ensure completion of Incident Reports, daily shift reports and responds to calls for service.
Assists in hiring, training, coaching, counseling of employees
Establishes schedules, reviews and approves timesheets, completes performance evaluations.
Provides daily leadership, supervision, motivation, and communication to direct and indirect reports
What we offer:
Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. in accordance with applicable state law.
401k for all employees 18 and over. Company contribution up to 3% once eligible.
Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
Gated community with 24/7 security.
Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
Free onsite parking at all of our communities and corporate offices
A culture of diversity and inclusion, which builds on our values, vision, and mission.
What you will need:
High school diploma or GED is required.
2+ years experience in an SES Management role or 1 year of demonstrated leadership in an Erickson SES Supervisor/Assistant Manager role is required.
1+ years experience working in an Emergency Responder role
Possess and maintain a valid driver's license.
Emergency Medical Responder Certification
*All required licenses and certifications must be maintained as a condition of employment*
Compensation: Commensurate with experience starting at $27.50/hour
Cedar Crest is a beautiful 130-acre continuing care retirement community in Pompton Plains, New Jersey. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Cedar Crest helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Auto-ApplyRefrigeration Service Supervisor
Service supervisor job in Fairless Hills, PA
Department
RD&S
Employment Type
Full Time
Location
Fairless Hills, PA
Workplace type
Onsite
Key Responsibilities Skills, Knowledge and Expertise Benefits About RD&S Refrigeration Design & Service, Inc. (RD&S) is a design/build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design/build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals: First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.
Senior Supervisor Corrosion Control (Middletown, PA, US, 17057)
Service supervisor job in Middletown, PA
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Job Summary
Design and maintain cathodic protection systems on existing and proposed mains/services within the UGI South division (Harrisburg & Lancaster). Assist Operations & Area management with assignments as directed. Supervise corrosion personnel and contract employees. Coordinate regional pipeline integrity management (PIM) initiatives.
Duties and Responsibilities
* Directly supervise company and contractor employees, including PIM personnel, in the safe, reliable installation and maintenance of UGI distribution and transmission CP facilities, including guidance on unprotected steel facilities actions. Provide planning, scheduling, motivation and evaluation of personnel, performance & programs.
* Design cathodic protection systems to be installed on both main and service installations; Prepare authorizations and monitor costs for both capital and maintenance work; Develop technical guidance for use in bid packages for work relating to transmission projects (ECDA.) Monitor projects and perform problem solving as required to ensure regulatory compliance and cost control.
* Guide and assist Corrosion Control personnel with surveys & troubleshooting problems, Develop and provide training and coordinate OQ activities as appropriate for department personnel, and other UGI and contractor employees on proper field design and corrosion procedures implementation.
* Assist Regional operations including the engineering, new business, construction & Maintenance and M&R groups in supporting efforts to meet appropriate company design standards, goals and regulatory requirements relative to main replacement projects and other maintenance activities, including measurement and regulating station re-builds.
* Work on special projects (i.e. ROW maintenance, support of bridge inspections, etc.) as assigned as well as participate in the duty supervisor program.
Knowledge, Skills and Abilities
* Background in basic chemistry, engineering and electrical circuits (AC and DC theory).
* Familiarity with and working knowledge of relevant state and federal regulations along with NACE standards.
* Strong organizational and communications skills.
* Knowledge of UGI or equivalent operation and construction practices.
* Proficient w/ PC related applications including word processing, spreadsheets and data base accessing and utilization.
Education and Experience
* Associates Degree or equivalent technical training and experience.
* 3-5 years' experience.
* NACE CP1/Corrosion Technician or higher (or to be obtained within two years).
LI#-hybrid
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Depot Management Supervisor
Service supervisor job in Plainfield, NJ
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
PAY RANGE: $55,000 - $65,000
YOUR ROLE
Directs daily business activity and provides leadership for assigned personnel. Responsible for communicating with Resource Freight Planning, Inventory Management, Quality, Sales and branch management to resolve any production issues. Accountable for assigned areas to ensure we meet or exceed all customer SLA's as well as Operating plan performance metrics.
This position is available at our Plainfield Airwest facility located at 2301 Reeves Rd Plainfield, IN, 46168
WHAT ARE YOU GOING TO DO?
Achieve performance standards with regards to safety, line utilization and quality
exceed customer SLA's while minimizing labor costs.
Achieve performance standards with regards to safety, line utilization and quality
Tracks key performance indicators/costs, anticipating and correcting trends which would compromise achievement of financial targets.
Oversees and assures facility equipment reliability to minimize downtime.
Supervise up to 60 full-time/temporary Production Line associates.
Set up and operate equipment according to the Production Work Order Requirements, On-the-Job-Training (OJT) and/or operation procedures.
Train and coach employees on department work instructions, processes, procedures and policies
Coach and mentor team leads on leadership skills such as communication, results, accountability, etc.
Manages personnel, material, and equipment safely and effectively.
Meets production cost, schedules, and quality requirements through the utilization of established manufacturing processes and methods.
Monitors and reports weekly production metrics on productivity and quality.
Identifies continuous improvement opportunities to ensure performance targets are consistently met.
Interfaces with planning and quality management when defects or non-conforming products are found.
Determines best methods to handle deviations from standardized processes.
Responsible for maintaining all defined 6S standards.
Accountable for all ISO policies and procedures for areas assigned makes recommendations for change.
Communicates daily with Sales, Purchasing and Operational personnel to effectively provide relevant information in order to meet and or exceed customer requirements.
Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands.
Ensures labor is balanced across department as required to meet each day's business needs, minimize overtime and reduce labor costs.
Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel at all times.
Responsible for managing the administrative tasks of validating Kronos punches and correcting missed punches (daily), executing the Corrective Action Responses and implementing corrective changes to meet the required timelines outlined in the process document and executing the Quarterly/Annual Employee Performance Appraisal processes meeting the HR timeline as published.
WHAT ARE WE LOOKING FOR?
Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
#LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
Easy ApplyFulfillment Center Supervisor/Manager
Service supervisor job in Florence, NJ
Apply here to be considered for our FUTURE Fulfillment Leadership Openings:
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. This review is for future hiring for these Onsite roles.
Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for.
Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
14 warehouses nationwide, totaling over 8 million square feet of space
Our software lists $10+ trillion in product value across channels
Our digital and physical operations support $8+ billion in Gross Merchandise Value
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
This position is open to applicants or individuals who are located in or around Florence, NJ.
The Role:
The Fulfillment Operations Supervisors and Managers are key leadership roles in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B.
You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve distribution center operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. Potential shifts include first, second and weekend shift.
What You'll Do:
Maintain records on working hours and meet financial projections of team
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment. Report all incidents and injuries.
Perform other duties as assigned.
Who You Are:
A leader with the ability to influence
A high level communicator both orally and written
Able to multi-task and adapt to a changing environment
A Problem Solver
Team oriented with strong interpersonal skills
What You've Done:
5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
Systems experience with WMS, OMS, Excel, and other Office applications.
High School diploma or GED.
Top candidates will also have:
You have successfully utilized data to support decisions and drive success in your responsible areas
Prior 3PL operations experience.
Prior B2B wholesale experience
Physical Work Environment:
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
Able to maintain attention and concentration for extended periods of time
Able to work overtime including extended schedules during peak seasons.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplySupervisor, Deal Management
Service supervisor job in Trenton, NJ
**_What Revenue Management contributes to Cardinal Health_** Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling and analytics to create pricing strategies for our products and distribution services.
Deal Management owns the deal process, including collaborating with sales to translate offer strategy into a customer-specific deal strategy and pricing, facilitating the deal approval process and related governance, and financial modeling of deal economics across a variety of scenarios. This job family is also responsible for validating our contracts have the appropriate terms and conditions prior to finalizing the relationship.
**_Responsibilities_**
+ Collaborate effectively across functions in Marketing, Sales, Operations, and Finance to develop pricing and incentive strategies and models, in response to customer RFP and other proposal requests
+ Extract, manipulate, and prepare data and information from multiple sources and leverage findings to develop and recommend pricing strategies
+ Effectively communicate data, information, and findings on market pricing intelligence, pricing analytics and pricing recommendations to the Marketing and Sales teams
+ Create financial models, applying pricing analytics and other financial components related to the deal
+ Communicate with Senior Leadership to facilitate questions and discussions related to the deal models to gain approval
+ Communicate key pricing and incentive insights and recommendations, while driving consensus and being comfortable when challenged
+ Understanding product and category strategy, financial objectives, and pricing expectations
+ Ability to grasp economic concepts (especially P&L statements), commercial processes, systems, and controls
+ Managing the execution of a variety of price initiatives and ad-hoc analysis as needed to support business opportunities
**Qualifications**
+ Bachelor's degree in related field, preferred, or equivalent work experience, preferred
+ 3+ years' experience in related field, preferred
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Works on complex projects of large scope
+ Develops innovative solutions to wide range of difficult problems
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management level
**Anticipated salary range:** $80,900 - $103,950
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 2/1/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Supervisor, Nursing Staff Office
Service supervisor job in Livingston, NJ
Job Title: Supervisor
Department Name: Nursing Staff Office
Status: Salaried
Shift: Day
Pay Range: $53,500.00 - $70,000.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
Under the direction of the Manager, the Nursing Staff Supervisor is responsible for managing the activities of the Nursing Staff Office.
Qualifications:
Required:
High School Diploma
Preferred:
College degree preferred
Prior staffing/medical office experience as well as supervisory responsibility strongly recommended
Scheduling Requirements:
Shift: Day (10-hour shifts, 4 days per week)
Time: 9:00a.m. -7:00p.m.
Status: Full Time
Hours: 37.5
Essential Functions:
Directs and manages the activities of the Medical Center's Staffing Office.
Responsible for the ongoing training needs of the staffing coordinators.
Responsible for upholding the medical center's standards of behavior, i.e. phone etiquette, time and attendance etc.
Ensures staff is well-trained in securing replacement personnel on a timely, cost-effective basis.
Provides support & direction to staffers.
Monitors staffing effectiveness and personnel compliance with Medical Center policies & procedures.
Fosters strong working relationships with all levels of Nursing Management.
Performs additional assignments as needed.
Benefits and Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
Customer Service Supervisor
Service supervisor job in Bristol, PA
_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities.
**Specific Responsibilities**
**Functional Skills**
+ **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance.
+ **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities.
+ **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity.
+ **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs.
+ **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise.
+ **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability.
+ **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements.
+ **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies.
+ **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion.
+ **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience.
+ **Other Duties:** Perform additional responsibilities as assigned.
**Competency-Based Actions**
_Set High Standards of Performance_
+ Models the Robern brand attributes in written and oral communication.
+ Takes ownership for own and customer actions.
+ Helps the Robern Customer Service function achieve aggressive goals.
+ Understands and accepts personal and team stretch objectives.
_Focus on the End Customer_
+ Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service.
+ Provides support for service decisions made by the team. Suggests improvements.
+ Maintains solid business relationships with internal and external decision makers and key influencers.
_Build Trust_
+ Build solid relationships with the Sales force and earn the reputation of "owning" the account.
+ Knows when to compromise and when to stand firm.
+ Demonstrates confidence in others when they are challenged and coaches on conflict resolution.
+ Ensures confidentiality and approachability with all levels within the organization.
+ Speaks in terms of "us" and "we" rather than "they" and "them."
_Drive Continuous Improvement_
+ Be a change agent that keeps our customer support in line with ever-changing business practices.
+ Encourages and supports others in their improvement efforts.
+ Identifies and utilizes measures and feedback processes to ensure desired improvement.
+ Suggests viable improvements to reduce non-value-added processes.
+ Partners with and educates customers to explain Robern processes and influence business results.
+ Employs Kohler Operating System (KOS) tools in problem solving.
**Skills/Requirements**
+ Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred.
+ Minimum of 3 years of experience in customer service related functions, supply chain or sales.
+ Experience managing direct reports.
+ Experience in the implementation of continuous improvement in a service organization.
+ Excellent personal, organizational, verbal and written communication skills.
+ High sense of urgency and a proactive approach to problem solving.
+ Customer-focused mindset and an innate ability to respond to customers' expectations and requirements.
+ Excellent teamwork and communications with suppliers, customers and associates.
\#LI-Onsite
\#LI-KZ1
**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**
_We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._
**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
Psychosocial Services Supervisor, Newark, NJ
Service supervisor job in Newark, NJ
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.