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  • Manager, International Tax Shared Services

    KPMG 4.8company rating

    Service supervisor job in Cincinnati, OH

    At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $66k-89k yearly est. 7d ago
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  • Janitorial Area Manager - Janitorial Services - 36152

    Harvard Maintenance, Inc. 4.2company rating

    Service supervisor job in Cincinnati, OH

    Job Site Location US-OH-Cincinnati Requisition ID 2026-36152 Schedule 7am - 5 pm, Monday - Friday Hire Type Full-Time Life at Harvard Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters. A day in the life: The primary focus of an Area Manager will be to service the existing business, both operationally and financially, while maintaining relationships with existing customers and developing new business where possible. This person will oversee janitorial operations across multiple buildings, ensuring exceptional service quality and client satisfaction. This leadership role involves managing site supervisors, coordinating staffing and training, conducting inspections, and implementing operational improvements. What you'll do as an Exceptional Team Member Lead and supervise cleaning teams, including cleaners and floor techs Ensure compliance with company policies and quality standards Train staff on cleaning techniques and safety protocols Manage inventory, supplies, and equipment Handle emergency responses and resolve operational issues Support customer retention and develop new business opportunities Estimate workloads and coordinate bids for new sites Travel within assigned territory to oversee operations and quality control What you'll need to be an Extraordinary Team Member Minimum of two (2) years' industry experience highly preferred Ability to demonstrate expertise in the field's concepts, practices and procedures Must have working knowledge of MS Office Suite Planning: Ability to perform short- and long-range planning Excellent interpersonal and communication skills Excellent project and program management skills Must be flexible with hours and schedules Technical knowledge of all aspects of janitorial service delivery Ability to multi-task in a high pressure, fast paced environment The Harvard Promise Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary. ******************** Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan. An Equal Opportunity Employer --- M/F/D/V Our Salary & Wage Details USD $65,000.00/Yr. Schedule 7am - 5 pm, Monday - Friday
    $65k yearly 5d ago
  • Real Estate Team Lead

    Vylla

    Service supervisor job in Cincinnati, OH

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $41k-83k yearly est. 5d ago
  • Inventory Control Supervisor

    Confidential Posting

    Service supervisor job in Cincinnati, OH

    We are searching for an experienced Inventory Control Supervisor to join the team! The Inventory Control Supervisor will oversee all aspects of inventory control efforts and inventory personnel, including cycle count programs, receiving efforts, and annual physical inventories when needed. This role is responsible for analyzing the physical inventory, conducting inventory discrepancy investigations, developing and implementing solutions with the operations team to minimize lost inventory and resolve root cause issues that drive variances. In addition, this role will prepare and present reporting to monitor the inventory performance and KPI metrics, including reporting needed for pharmaceutical requirements. Qualifications: Minimum of 4-6 years of inventory experience. Strong communication skills both verbal and written. ERP & warehouse management experience. Knowledge of lean manufacturing principles. Excellent analytical and problem-solving skills. Strong people management and development abilities. Ability to lift boxes that weigh up to 30lbs and be on your feet a significant portion of the day Office and warehouse environment- ambient, hot, and cold temperatures Qualifications: Establish processes, procedures, and reporting that support and record all inventory activities. Maintain a thorough knowledge of enterprise systems in order to provide extensive support to production management and other internal/external customers. Accurately maintain inventory balances between WMS and the system in order to preserve inventory integrity. Review and provide oversight for inventory adjustments and corrections, including identifying and correcting descriptions, item numbers and locations when needed. Ensure approval protocols are followed based on limits of authority for needed adjustments. Develop and implement corrective action plans for inventory discrepancies and quality issues. Prepare, analyze and present reports to enable management to monitor and measure overall inventory performance and cycle count program status and quality metrics. Conduct daily inventory analysis, plan and supervise daily cycle counts and annual physical inventories. Coordinate scrap reconciliation and provide data and analysis to the Quality department as required for pharmaceutical products. Hire, lead, mentor and train inventory control Team Leads, Cycle Counters and receiving teams on proactive approaches and best practice procedures for inventory maintenance, corrections and methodologies. Participation in project teams involving business processes improvement and implementation. Foster a culture of continuous improvement and teamwork. Be a positive influence and assist in the development of all associates while creating an open environment that encourages associate feedback and active participation.
    $36k-48k yearly est. 4d ago
  • Lead Avionics Services Modeler

    GE Aerospace 4.8company rating

    Service supervisor job in Evendale, OH

    The Lead Avionics Services Modeler (Technical Proposal Specialist) owns the financial model and assumptions for long-term services proposals to customers. This can be both in the form of standalone services models for individual customers and enterprise scale models which are used alongside the OE business case when assessing New Product Introduction (NPI). They partner across Engineering, Services, Finance, Supply Chain, Commercial, and Program teams resulting in robust business cases, quantified contract risk, and informed decision-making throughout the Inquiry to Order process. The Lead Avionics Services Modeler delivers accurate and defensible financial models that improve Safety, Quality, Delivery, and Cost (SQDC) outcomes and enable profitable and competitive offerings, provides clear visibility to financial risk/opportunity in pursuit, negotiation, and execution phases, and strengthens win probability and margin realization via insight on market dynamics, cost drivers, reliability, and operational risk. Roles and Responsibilities * Business Case Modeling and Analysis * Build, own, and maintain long-term service financial models incorporating technical, reliability, operational, and commercial inputs * Produce robust business cases with documented, traceable assumptions and sources; present sensitivities, scenarios, and risk ranges * Perform sensitivity, scenario, to quantify risk/return and confidence levels * Translate model outputs into customer-ready pricing structures, volumes, and offer letters with clear value rationale * Cross-Functional Leadership * Coordinate inputs across Engineering (Reliability/Repair), Services Operations, Supply Chain, Commercial, Finance, and Legal * Lead working sessions to challenge assumptions, reconcile data discrepancies, and drive alignment on the target offer * Achieve internal approvals and support bid teams through negotiation to contract award * Risk Management and Governance * Clearly articulate financial and operational risk drivers, triggers, and mitigations in deal reviews * Participate in tollgate handovers to ensure program teams understand the contracted service construct and modeled risk * Contribute to Contract Margin Review (CMR) to assess performance, update forecasts, and align on corrective actions * Installed Base and Platform Analytics * Execute Product Platform Reviews (PPRs) to establish agreed reliability and cost baselines for strategic platforms * Benchmark competitive landscape, supplier dynamics, price/cost trends, and market conditions; provide commercial insight and upsell/value levers * Continuous Improvement and Tooling * Evolve modeling standards, templates, and documentation; manage common modeling tool governance and configuration control * Maintain accurate records, versioning, and audit trail of models, assumptions, and data sources * Drive process improvements to reduce cycle time, increase model accuracy, and improve deal velocity and quality Required Qualifications * Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of experience in Sales & Technical Proposals) * Minimum of 3 years of experience in Sales & Technical Proposals Preferred Qualifications * Demonstrated experience building complex financial or lifecycle cost models for services, aftermarket, or long-term agreements * Strong commercial acumen with understanding of pricing strategies, value selling, and contract structures for long-term services * Advanced data analytics skills; ability to synthesize large, imperfect datasets into defensible insights * Expert-level Excel skills, including modeling best practices (index/match/xlookup, array formulas, scenario manager, pivoting, data validation) and familiarity with VBA or similar for model automation * Experience with probabilistic analysis and scenario planning (e.g., sensitivity analysis, tornado charts; exposure to Monte Carlo a plus) * Familiarity with reliability engineering concepts, shop visit dynamics, maintenance programs, and cost drivers in avionics or aerospace services * Strong oral and written communication; ability to translate technical and financial complexity into clear narratives for executives and customers * Proven project management skills: planning, stakeholder engagement, tollgate readiness, and on-time delivery * Experience with analytics/visualization tools (e.g., Power BI/Spotfire), and ERP/PLM/CPQ exposure is a plus This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No
    $78k-96k yearly est. Auto-Apply 30d ago
  • Logistics Support Supervisor

    Total Quality Logistics, Inc. 4.0company rating

    Service supervisor job in Cincinnati, OH

    Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Logistics Support Supervisor, you oversee the real-time performance and operational execution of a high-volume after-hours service center that supports TQL's carriers and sales teams nationwide. You are accountable for driving service levels, ensuring process accuracy, improving workflow efficiency, and developing the leaders who manage agent performance on your shift. In this role, you will analyze performance data, adjust operational strategy in real time, and ensure issues are resolved with a focus on quality, speed, and carrier satisfaction. You will coach and develop future leaders, support internal teams through cross-functional problem solving, and continuously refine procedures to create a reliable, scalable, and high-performing operation. What's in it for you: * Competitive salary with aggressive bonus and long-term incentive plans * Upward and lateral mobility opportunities with structured career paths * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins What you'll be doing: * Lead the operational performance of your shift, monitoring queue activity like inbound, outbound and digital workflows and making real-time adjustments to meet service level goals * Coach and develop team leads and future leaders, ensuring they drive accountability, performance standards, and skill growth for their teams * Review performance metrics like QA accuracy, productivity, service levels and abandon rate and implement actions to improve quality, efficiency and carrier experience * Resolve escalated service issues quickly and accurately using data and SOPs to prevent repeat issues and improve process reliability * Ensure all system actions, documentation, and EDI/website updates are completed correctly and on time, maintaining high accuracy standards for customers and carriers * Partner cross-functionally with Sales, Quality, Training and Leadership to resolve operational issues, improve workflows and standardize best practices * Conduct performance reviews, coaching conversations, corrective actions and recognition in alignment with departmental standards * Identify trends and recommend process improvements, contributing to more scalable and consistent operational support * Support recruiting efforts by referring strong candidates and helping develop a successful onboarding experience What you need: * 1+ year of leadership experience in a fast-paced customer service industry * Ability to work 5pm - 1am * Excellent management and leadership skills and a superior work ethic * Ability to prioritize requests and handle changing priorities seamlessly * High level of professionalism working with many levels of the organization * Good telephone and communication skills with strength in providing excellent customer service * Excellent organizational skills with keen attention to detail * Ability to work independently with a nationwide team Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $41k-55k yearly est. 42d ago
  • HVAC Service Supervisor

    Airtron Heating & Air Conditioning

    Service supervisor job in Olde West Chester, OH

    Airtron Heating & Air Conditioning in West Chester, OH is seeking a highly skilled and experienced full-time HVAC Service Supervisor to oversee and guide our team of service technicians. If you have strong experience in HVAC systems, leadership experience, and a commitment to operational excellence, we invite you to apply for this exciting opportunity to make a significant impact within our growing company. As our HVAC Field Service Supervisor, you will receive a competitive annual salary of $75,000 - $120,000 per year (based on experience) as well as excellent benefits such as: Health coverage Paid time off (PTO) A 401(k) plan with company match Tuition reimbursement A company vehicle Opportunities for growth KEY RESPONSIBILITIES As the HVAC Service Supervisor, you will play a pivotal role in managing the daily operations of the field service team. Your responsibilities will include: Leading and mentoring a team of HVAC technicians, ensuring they have the resources, training, and support needed to succeed. Collaborating with the retro install manager, RNC/Warranty team, and dispatchers to ensure efficient job allocation and customer satisfaction. Managing schedules, job assignments, and performance to ensure optimal productivity and the highest standards of service. Addressing performance issues in a timely and professional manner while fostering a positive and safe work environment. Monitoring inventory, ensuring proper equipment and materials are available for each job. Reviewing and ensuring all administrative tasks, including timesheets, expenses, and reporting, are completed accurately. Leading by example in safety practices and ensuring compliance with safety standards on all job sites. Assisting with the hiring and staffing of the service team to maintain adequate coverage. WHAT YOU NEED TO SUCCEED High school diploma or equivalent (experience may substitute for education) 5+ years of HVAC or related experience Strong computer skills (Microsoft Excel, Word, and Outlook) Valid driver's license and the ability to travel to job sites Excellent verbal and written communication skills Ability to work overtime and weekends as needed Preferred Qualifications: Experience as an HVAC service supervisor or a similar leadership role SCHEDULE & LOCATION This full-time position is based in West Chester, OH. With occasional overtime and weekend work depending on team needs, the role requires flexibility and comfort in working both indoors and outdoors as well as in various weather conditions. ABOUT OUR COMPANY Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round. As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career. ARE YOU READY TO JOIN OUR TEAM? If you are a skilled HVAC professional with a passion for leadership and operational excellence, we encourage you to apply. The initial application process is quick and easy-complete our 3-minute mobile-friendly application today. Apply to be our HVAC Field Service Supervisor now!
    $75k-120k yearly 60d+ ago
  • Customer Service Supervisor

    Logan A/C & Heat Services 3.8company rating

    Service supervisor job in Dayton, OH

    Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.
    $26k-38k yearly est. Auto-Apply 15d ago
  • Client Services Supervisor

    Eurofins Horti

    Service supervisor job in Fairfield, OH

    DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 65,000 employees. Job Description Client Services Supervisor - Transformational Leader Wanted Are you a rising leader with a passion for process excellence, customer experience, and transformational change? DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact - not just maintaining the status quo. This is not your typical call center leadership role. We're looking for someone business-savvy, customer-obsessed, and process-driven - someone who's excited to learn a new industry, lead a tenured team, and elevate our service operations. What You'll Do Lead and inspire a remote Client Services team across multiple channels (phone, chat, email). Drive continuous improvement in workflows, policies, and performance metrics. Champion data-driven decision-making and develop tools to monitor trends and KPIs. Collaborate cross-functionally to enhance customer experience and operational efficiency. Recruit, coach, and develop team members with a focus on accountability and empowerment. Identify opportunities for innovation and challenge legacy processes with fresh thinking. Represent the voice of the customer and advocate for quality at every touchpoint. Why Join Us? Be part of a mission-driven company making a real difference in people's lives. Work with a passionate, experienced remote team eager for strong leadership. Lead transformation in a supportive, high-performance culture. Enjoy opportunities for professional development and cross-functional collaboration. Ready to lead with purpose and drive change? Apply now and help us shape the future of client services at DDC. Qualifications Bachelor's degree in business, operations, or a related field preferred. 5+ years in a leadership role, preferably in a healthcare service environment. A track record of managing people and improving processes - not necessarily in a call center. Strong analytical skills and comfort with data, dashboards, and performance metrics. Excellent communication, collaboration, and change management abilities. A mindset for growth, curiosity, and accountability. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint). Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Communicating with others to exchange information. Ability to travel, as needed. Additional Information Schedule: Monday - Friday, 8:00am to 6:00pm What we offer: Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
    $32k-50k yearly est. 1d ago
  • Senior Supervisor, NDT Inspection (1st Shift)

    RTX

    Service supervisor job in Troy, OH

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: ********************************************************************************************** Security Clearance: None/Not Required Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. 1st Shift: Monday - Friday 7AM - 3PM Relocation Assistance may be provided What You Will Do Lead and supervise Quality inspectors to meet product quality and customers' delivery expectation. Coach and develop Quality inspectors skills, establish job expectations and manage work performance. Able to plan, perform and support operation with addressing risks and opportunities. Support inspection benches including inspection plans, equipment and techniques. Perform Relentless Root Cause Analysis (RRCA) on product and process non-conformance. Maintain, implement and improve quality control procedures and inspection processes. Participate in performance improvement processes through CORE. To drive existing and future improvement projects. Lead, educate and instruct shop personnel on Quality procedures and Standards compliance. Train, test and certify NDT inspectors in the method(s) and techniques certified to latest quality control procedures. Perform system audits on all NDT areas and personnel of assigned work centers. Maintain compliance to all relative Nadcap program requirements. Prepare and verify work instructions for NDT methods in compliance with customer specification and requirements. Perform supervisory related activities & manage receiving inspection activities. Qualifications You Must Have Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience 4 or more years of experience in a Quality Supervisory role within a manufacturing environment. Experience with NADCAP Experience with MS Office products and ERP systems Certified to Responsible Level 3 in penetrant (PT) per NAS 410 Qualifications We Prefer Previous inspection experience in a Quality manufacturing environment Previous Aerospace manufacturing experience Effective communication and interpersonal skills. Background in chemical engineering, processing, or testing. Certified to Responsible Level 3 in penetrant (PT) per NAS 410, or working towards receiving Responsible Level 3 in penetrant (PT) per NAS 410. Proficient in reading and interpreting engineering documentation and drawings. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! WE ARE REDEFINING AEROSPACE. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $50k-97k yearly est. Auto-Apply 6d ago
  • Field Service Supervisor- 1st

    Kable Workforce Solutions

    Service supervisor job in Olde West Chester, OH

    Location: Cincinnati, OH Employment Type: 1st Shift, Full-time, Direct hire Job Brief Kable Workforce Solutions is hiring a Field Service Supervisor for our client. This job is responsible for supervising technicians during machine installation and startup at customer facilities, coordinating travel schedules, and supporting field troubleshooting on warranty and repair orders. It includes reviewing in-shop production for potential service issues, providing machine training to employees and customers, posting service reports, and assisting the Technical Service Manager as needed.What's a Typical Day Like? Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. Assist techs with field trouble shooting on both warranty and repair orders. Review jobs in the shop as production is in progress for possible field service problems. Training of other employees and/or customers on machines. Review and post service reports on jobs in the fields. Assist Technical Service Manager when required. Other functions as directed. What Are the Requirements of the Job? Supervise Field Service Technicians and assist in training of temporary/new employees. Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required. How to Apply And Next Steps? Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.About Kable Workforce Solutions For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We're dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.We believe in people first - empowering individuals to succeed and celebrating the work that drives our communities forward.Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. #MBS4901
    $32k-50k yearly est. 11d ago
  • Supervisor of Crisis Services

    Best Point Education & Behavioral Health

    Service supervisor job in Hamilton, OH

    Job Description Supervisor of Crisis Services- Warren/Clinton County Salary: $65,000 The Crisis Supervisor provides leadership and clinical supervision for Crisis services in the Warren/Clinton County area and implements and maintains programmatic operations with the purpose of offering quality clinical care to all clients. Job Requirements Master's Degree in Social Work or comparable human services field with license in the State of Ohio (LPCC, LISW preferred) Preferred experience working in the behavioral health field in a management role Excellent organizational, planning, and follow-up skills Strong oral, written, and presentation communication skills Must be a strategic thinker as it relates to overall continuous improvement of program and treatment objectives Responsibilities Provide leadership and oversight of daily Crisis Team operations to ensure team stability and consistent support Coordinate and ensure clinical coverage for services supervised Apply data analysis to guide decision-making Staff hiring, onboarding, training, and clinical development Deliver accurate, well-organized reports within established deadlines Develop strategic connections with community stakeholders and agencies to enhance cooperation and visibility for BBH Be an active participant of the management team Provide crisis intervention services when needed Benefits The Crisis Supervisor position is a full-time, salary-exempt position. We offer a supportive work environment and competitive wages, as well as: Full benefits package includes: Health, dental, and vision insurance Retirement plan Tuition assistance Public Loan Forgiveness eligibility Paid time off and holidays Weekly licensure supervision Company-issued iPhone and laptop Mileage reimbursement
    $65k yearly 10d ago
  • Service Supervisor - Vanguard (Student Living)

    Education Realty Trust Inc.

    Service supervisor job in Cincinnati, OH

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed. * Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance. * Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. #LI-JJ1 The salary range for this position is $60,000 - $65,000 a year. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
    $60k-65k yearly Auto-Apply 4d ago
  • Site Services Supervisor

    Baxters North America Inc.

    Service supervisor job in Cincinnati, OH

    Scope of Job: This position is responsible for maintaining and servicing the facility's mechanical equipment, control systems, power distribution systems, buildings and HVAC systems. Performs preventative maintenance and routine repairs to a facility's systems and equipment. Conducts periodic safety and maintenance inspections to evaluate equipment for replacement and identify wear and damage. Uses technical diagrams, blueprints, and schematics to install, troubleshoot, calibrate, and repair equipment, engines, and compressors. Orders parts needed for replacement and coordinates with service providers to complete maintenance tasks. Uses a computerized maintenance management system (CMMS) or work order system to track and document activities. Follows established safety procedures and regulations for hazardous materials handling. Essential Job Functions and Responsibilities: Ensure all site services operations comply with safety, environmental, and legal standards. Carry out tasks in line with HSE, GMP, and food safety requirements. Support external audits and inspections (e.g., by local authorities or customers). Operate and maintain utility systems: Compressed air systems, Steam boilers and condensate systems, Chillers and refrigeration units, HVAC systems, Water treatment and wastewater systems, Electrical panels, generators, and UPS. Preventive & Corrective Maintenance: Perform scheduled preventive maintenance (PPM) on site services equipment. Diagnose and repair faults in utility systems to prevent production impact. Monitor performance of utilities and escalate abnormal readings or failures. Monitoring & Controls: Use SCADA, BMS, and other monitoring systems to track performance and alarms. Maintain system logs, readings, and reports as per site procedures. Facility Maintenance Support: Support general facilities maintenance (e.g., lighting, drainage, building fabric). Respond to facility-related issues across the site, including offices and production areas. Energy Efficiency & Improvement Initiatives: Assist in energy-saving and sustainability initiatives. Monitor and reduce energy, water, and utility wastage where possible. Emergency Response: Support emergency utilities response (e.g., power failure, leak, HVAC failure). Follow standard operating procedures during site service disruptions. Documentation & Reporting: Maintain accurate maintenance and operational records for all site services. Complete work orders using CMMS system. Collaborate with production and support departments to ensure food safety and the quality of our products. Other duties as assigned. Education: Highschool diploma or GED required. Experience: 5+ years of SME of utility systems and industrial plant operations experience. Ability to read P&IDs, schematics, and technical manuals. Working knowledge of safety protocols (LOTO, confined space, permit to work). Familiarity with CMMS and maintenance reporting tools. Competencies: Calibration, HVAC, Mechanical Troubleshooting, Pneumatic Equipment, Preventive Maintenance, Reading Blueprints/Diagrams, Safety Inspections, Safety Policies and Procedures, Standard Operating Procedures (SOP), Equipment Repairs, Mechanical Maintenance, Mechanical Systems, Computerized Maintenance Management Systems (CMMS), Problem Solving Skills, Self-Directed, Diagnostic Acumen, Proactive, Innovative, Analytical, Adaptive, Integrity and Operational Excellence. Physical Requirements: Requires prolonged standing, squatting, and walking. May lift, carry, push, or pull objects up to 50 lbs.
    $38k-62k yearly est. Auto-Apply 45d ago
  • Field Services Supervisor II

    DHL (Deutsche Post

    Service supervisor job in Erlanger, KY

    What makes DHL great Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations. Key Responsibilities: * Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company * Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers * Supervises warehouse sort operations processing international import and export shipments * Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary * Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments * Charged with developing and managing relationships with Business Partners * Responsible for development and implementation of special projects * Ensures quality system is implemented and maintained within area of responsibility * Manage Key Performance Indicators and cost levels * Assists in annual budget preparation * Provides technical product assistance to staff * Advises staff of changes to company policies and goals * Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff * Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes * Sets objectives and delivers results with a short-term, operational focus * Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems * Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances * Assigns and checks work * Heavy use of MS Office products in day to day activities (in particular Excel and Outlook) * Provides guidance and training * Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class * Provides input to hiring, firing, layoff, promotion, reward, and other decisions Skills & Qualifications: * Complete understanding and wide application of principles, theories, and concepts in function or business area * An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered * Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization * Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action * Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience * Professional certification required in some areas * Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards * Must be 18 years old * Excellent customer service skills * Candidate must pass pre-employment background, drug, and medical physical screening Physical Requirements: * Must be able to lift up to seventy (70) lbs occasionally * Must be able to lift forty (40) lbs frequently * Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: * Competitive Pay * Bonus/Incentive Programs * Retirement Savings - 401K with company match * Medical, Dental, Vision, well-being programs * Tuition Reimbursement * Generous Paid Time Off - Starting at 4 Weeks (PT/FT) * Paid Leave * Employee Discount Program * Employee Assistance & Work Life Program * Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: ********************************************* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ","title
    $36k-56k yearly est. 4d ago
  • Field Service Supervisor

    Cleaning Technologies Group 3.5company rating

    Service supervisor job in Cincinnati, OH

    Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
    $29k-43k yearly est. 60d+ ago
  • Seasonal Call Center Supervisor

    Education Works 3.8company rating

    Service supervisor job in Covington, KY

    The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $29k-40k yearly est. Auto-Apply 56d ago
  • Team leader- Tooling

    Batesville Tool & Die Inc. 3.8company rating

    Service supervisor job in Batesville, IN

    What You'll DoTeam Leadership & Development Lead daily operations and job assignments for tooling associates, fostering a collaborative, high-performance environment Train and mentor team members, including co-op students and new hires, building the next generation of tooling talent Conduct performance evaluations and provide coaching to help your team grow Facilitate shift change meetings and cross-shift communication to ensure seamless handoffs Technical Excellence & Die Maintenance Oversee repair and maintenance of compound, progressive, transfer, and restrike dies to ensure production readiness Troubleshoot tooling issues using stop block readings, solder checks, inspection layouts, and progressive strip analysis Apply your knowledge of trigonometry to calculate die clearance, shear angles, and timing adjustments Set up and operate manual machines and ProtoTrak equipment, producing precision components from blueprints Production Support & Quality Assurance Schedule die maintenance after production runs and coordinate change-over procedures Review press schedules and rate efficiency reports to proactively identify and address problem dies Participate in die tryouts, verify part quality, and approve tools for production Support Quality team on corrective actions and customer complaint resolution Continuous Improvement & Documentation Lead and participate in Continuous Improvement projects, driving process enhancements and cost savings Complete engineering changes from start to finish, managing print changes and Kanban list updates Maintain accurate work orders, press logs, and debrief documentation in Plex ERP system Attend weekly tooling meetings to report on top downtime jobs and drive accountability What You Bring High school diploma, GED, or HSE equivalent Vocational or technical training in machine trades 3+ years of tooling experience (preferred) Strong knowledge of die support systems, troubleshooting techniques, and precision measurement Understanding of trigonometry and ability to read and interpret blueprints Experience with Plex, VISI, CadMax, or similar software systems Leadership mindset with a passion for developing others and driving results Flexibility to work overtime as needed based on business demands Tools & Equipment You'll Use Standard tool room equipment including ProtoTrak, DCM grinder, shear, press brake, and iron worker. Precision measuring instruments. Welders and plasma cutters. Material handling equipment including overhead cranes, pallet jacks, cherry pickers, and tow motors. Computer systems running Plex ERP, VISI, and CadMax software. Your Path Forward At BTD, we invest in our people's growth. As a Team Leader, you'll have opportunities to: Advance into senior leadership roles such as Tooling Supervisor or Tooling Manager Earn certifications and degrees through our partnership with Ivy Tech lab with tuition reimbursement and deferment programs Develop expertise in emerging technologies including servo presses, robotics, machine vision, and 3D printing Participate in leadership development programs Travel domestically and internationally to support our facilities in South Carolina and Mexico Work Environment This is an active, hands-on role in our manufacturing environment. You'll spend your day on your feet, working with precision equipment in our temperature-controlled tooling area. The role involves regular lifting up to 30 pounds, occasional lifting up to 60 pounds, and working with machinery, oils, and standard shop conditions. We provide all necessary personal protective equipment including safety glasses, hearing protection, and specialized gear for welding and cutting operations. Batesville Tool & Die is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply. Ready to Lead? Apply today at btdinc.com/available-positions or contact ************** and follow prompts to reach the HR department. Compensation details: 21-35 Hourly Wage PIc25ad812a18d-31181-39349463
    $44k-74k yearly est. 7d ago
  • Operations Center Supervisor

    Securitas Inc.

    Service supervisor job in Cincinnati, OH

    Wage: $22.00/ hour Requirements: * Valid driver's license required * Excellent computer, verbal, and written communication skills * Minimum of 2 years of security experience * Minimum of 2 years of supervisory or leadership experience Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. Distinguishing Characteristics: Primary job function is the management of a segment of an office's guarding operations. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, and/or performs routine duties that are also performed by subordinates more than 40% of the time, it should be classified as: Field Supervisor. ESSENTIAL FUNCTIONS: * The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. * All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. * Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. * In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. * All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service. 2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary. 3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel. 4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary. 5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. 6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. 8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. 9. Performs tasks and duties of a similar nature and scope as required for assigned office. MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. MINIMUM HIRING STANDARDS: * Must be at least 18 years of age. * Must have a reliable means of communication (i.e., pager or phone). * Must have a reliable means of transportation (public or private). * Must have the legal right to work in the United States. * Must have the ability to speak, read, and write English. * Must have a High School Diploma or GED. * Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. Education/Experience: Associate's Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Competencies (as demonstrated through experience, training, and/or testing): * Understanding of security operations. * Knowledge of supervisory practices. * Planning, organizing and leadership skills. * Oral and written communications skills. * Strong customer service and service delivery orientation. * Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. * Ability to take initiative and achieve results. WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: * Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. * Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. * Required ability to handle multiple tasks concurrently. * Handling and being exposed to sensitive and confidential information. * Regular use of vehicle required in the performance of duties. * Regular talking and hearing. * Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. * Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. * Close vision, distance vision, and ability to adjust focus. * Responding on an on-call basis to emergencies and incidents at all hours. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. ##CAHP
    $22 hourly 34d ago
  • Supervisor - Mobile Phlebotomy Services

    Compunet Clinical Laboratories 4.1company rating

    Service supervisor job in Moraine, OH

    Dayton, Cincinnati, Northern Kentucky 4:00am-12:30pm - salary and hours may vary based on business need. Monday-Friday Responsible for the operations and managerial functions of lab support services (Phlebotomy/Processing) for Long-Term Care (LTC) facilities and off-site collection services. Individual must have the ability to positively interact with facility staff as well as with geriatric and other skilled nursing patients. Essential duties and responsibilities: Provide direct supervision and leadership to the Mobile Phlebotomy team in concert with CompuNet's mission, vision, and values to meet business objectives and customer expectations. Ensure that daily schedules and work assignments fulfill requirements for optimal service delivery. Support and coach staff to provide outstanding customer and patient satisfaction. Review timekeeping system data regularly, submit completed payroll records on time, and manage department overtime. Assist with maintaining department annual operating/capital budget and managing expenses. Ensure adequate inventory of supplies. Interview and hire new employees. Ensure all staff training is completed and documented promptly. Promote ongoing development of the staff through continuing education and competency assessment. Conduct monthly employee one-on-one meetings, set goals and objectives, determine appropriate corrective action, and document employee performance on an ongoing basis. Provide clear, consistent communication to staff through regularly scheduled meetings, memos, and one-on-one communication. Ensure smooth shift transitions and shift-to-shift communication. Ensure departmental compliance with all company, departmental and regulatory policies and procedures. Communication with internal and external customers to exceed customer service standards of the organization and assure client needs are met. Contribute to the overall effectiveness of the organization by promoting and encouraging the continuous improvement philosophy. Participate as a part of the CompuNet Management Team and attend managerial and operational meetings. Resolve customer and collection issues promptly. Cover mobile phlebotomy duties when needed and perform laboratory support duties as required. Perform other duties as assigned. Qualifications: High school degree/GED with 3 years leadership experience or Associate's or Bachelor's degree in Medical Technology or related laboratory science with 2 years laboratory leadership experience and current ASCP certification. 3-5 years phlebotomy experience with demonstrated increasing responsibilities in a medical laboratory environment. Demonstrated positive customer satisfaction skills and abilities, along with excellent communication skills Demonstrate the core values of the organization. Sound reasoning ability and independent judgment. Ability to work within specified deadlines and timetables. Attention to detail and the ability to multitask and prioritize. Must have and maintain a valid driver's license Must maintain and show proof of liability automotive insurance. Must have reliable transportation for driving to each facility. Physical demands and work environment: Standing for long periods of time. Must be able to walk 5-7 miles per day with periods of rest. Able to work daily in varied settings that are sometimes high-stress and require multi-tasking. Be capable of all range of movement to include sitting, standing, and bending while performing job duties. Must be available by phone and electronic communications. Safety demands and requirements: Will have exposure to biohazard substances and hazardous chemicals Be familiar with and adhere to safety, ergonomic and health policies of the Company. Comply with all PPE requirements when in the laboratory or other biohazard areas. Complete required safety training and health evaluations promptly. Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
    $28k-40k yearly est. 10d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Hamilton, OH?

The average service supervisor in Hamilton, OH earns between $31,000 and $77,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Hamilton, OH

$49,000

What are the biggest employers of Service Supervisors in Hamilton, OH?

The biggest employers of Service Supervisors in Hamilton, OH are:
  1. Best Point Education & Behavioral Health
  2. Airtron Heating & Air Conditioning
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