Service Supervisor Jobs in Hammond, IN

Internation Customer Service Manager: My client (an international Freight Forwarder) is looking for a Customer Service Manager to join the team following a recent internal promotion. The lucky individual would be looking after a small team in a range of import and export customer service functions with a dominance on import operations. If you have a strong customer service history in Freight Forwarding and current/Previous management experience this could be the role for you. Day to day operating system - Cargowise 1 Get in touch and send me your resume today! Daniel Watkins - ALS Daniel@alsrecruiting.com 872 263 9686

Alvarez & Marsal (A&M) is a premier independent global professional services firm specializing in providing turnaround management, restructuring, performance improvement and corporate advisory services. The Healthcare Industry Group (HIG), a subsidiary of A&M, is an established leader known for delivering tangible results for healthcare c-suite executives, boards, private equity firms, investors, law firms and government agencies that are facing complex challenges. We are at the forefront of delivering transformational change to the healthcare industry. Our professionals advise our clients on financial, operational and market performance by assessing all aspects of their operations and providing comprehensive services, including analyzing revenue and financial information, conducting process reviews, identifying key business drivers, and managing risk and compliance issues. HIG also provides services such as revenue cycle management, mergers and acquisitions, compliance and regulatory, information technology and interim management. We are not your typical consulting firm. We are a group of entrepreneurial, results-oriented professionals who take a hands-on approach to solving our clients' problems. Our key differentiation in the marketplace is the combination of "know-how" and "do-how". HIG's Healthcare Services practice (HCS), with offices throughout the US, focuses on serving private equity firm's portfolio companies and public and private healthcare companies. Our HCS services include performance improvement/operational turnarounds, cost optimization, M&A services, finance operations, and interim management M&A Services: A&M supports companies throughout the M&A lifecycle, including conducting operational/synergy due diligence, integration planning and execution, as well as divestiture and carve-out planning and execution. Performance Improvement/Operational Turnaround: Whether serving in interim management roles or in a performance improvement advisory capacity, we draw on deep operational heritage and proven approaches (such as our proprietary rapid results diagnostic) to assess businesses and identify key areas impeding performance quickly and effectively. Cost Optimization: A&M's cost optimization program is a holistic, cross-functional approach that focuses on quickly identifying high-impact opportunities for EBITDA and cash flow improvements across the entire cost structure. A&M's cost optimization focuses on driving significant improvements in cost structure by providing full transparency on cost and margin profiles to simplify and streamline the business and increase the efficiency of overhead costs. Finance Operations: A&M drives improvement to its clients' finance operations, including management reporting and optimization of the month-end close process. Interim Management: In select instances, one of HCS's experienced operators may step into an interim role (i.e. CEO, COO, CFO) to drive change while a full-time replacement is being recruited. What will you be doing? As a Director you will be a "player-coach" - leading a team and acting as the main conduit between Healthcare clients and our team on a range of complex assignments, many of which will be centered around M&A diligence, integrations and separations. You are responsible for end-to-end delivery of projects, including: overseeing interview activities, gathering relevant data, modeling, creating valuable insights and deliverables, developing goals and deadlines, reviewing work product of junior staff and communicating with clients directly. Depending on the client project the responsibilities of a Director may include: Leading clients and internal teams through the full M&A lifecycle, including operational/synergy due diligence, carve-outs and integration planning and execution Working closely with other A&M teams working on deals, such as financial, HR and IT due diligence and integration teams, analytics teams, and offshore support teams Developing hypotheses around potential value levers in M&A transactions based on industry experience and specifics of client situation Conducting interviews with senior Client and Target stakeholders Rapidly analyzing various types of financial and operational data to assess potential value levers Supporting Day 1 planning, operating model definition and transaction execution initiatives Identifying value creation opportunities, including assessing areas for cost reduction through efficiencies such as redesigned organizational structures and redundant services Improving client tracking tools and developing KPIs and metrics to identify and quantify quality and operational performance improvement opportunities Management and support of engagement economics and overall product delivery, budgeting, and timely billing & collections including managing the implementation risk and profitability for smaller-scale projects Communicating and engaging with clients to foster compatible relationships and provide high-quality updates both written and verbal Managing performance of project teams, including assigning and delegating project responsibilities and providing on-the-job coaching and constructive feedback Engaging in c-suite and board level conversations regarding the challenges facing clients and strategic initiatives for solving them Developing transition and hand off plans to ensure that improvements are sustainable Acting as integral member of sales team developing significant portions of proposal and pitch documents Building relationships with clients and seeking opportunities to expand the scope of business while generating leads Managing and mentoring junior staff including training and development Who are we looking for? We are seeking someone to join our team with an entrepreneurial and collaborative mindset who will manage ambiguity and thrive in a fast-paced environment. We are looking for: High-energy individuals and leaders with a passion for healthcare and solving complex issues A minimum of Eight (8) years of prior work experience in healthcare consulting or healthcare industry such as healthcare operations, banking, or private equity Prior experience with M&A transactions and/or healthcare operations Ability to work in a high-pressure environment with stringent timelines Ability to identify key operational performance drivers and flexibility to support a broad array of clients Experience with managing client engagements, deliverables and workstreams while mentoring junior staff Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel Working knowledge of healthcare industry, including a fundamental understanding of healthcare finance, operations, valuation and various laws and regulations Willingness and ability to travel as required Advanced level of Excel proficiency and experience in financial modeling and analysis; ability to build synergy, standalone and overall M&A deal models Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking is a plus BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH Professional certifications such Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), or demonstrated progress toward such certifications is a plus How will you grow and be supported? As a Director within the Healthcare Group focused on M&A, you will have the opportunity to take your career to the next level by gaining invaluable industry experience while enhancing and expanding your skillsets. As a leader within our team, you will collaborate with many experienced professionals and will provide developmental feedback and growth opportunities. We work with each of our employees to develop a customized career development plan to ensure you are matched with professional development opportunities that meet your unique needs and accelerate your development. We offer a variety of live and virtual training programs, access to best-in-class on-demand training, ongoing on-the-job coaching, a transitional coach to help you acclimate to the practice, and partnership with a mentor who will guide you through your career. Our Healthcare team prides itself on sustaining a culture that reflects our core values. We value integrity, quality and objectivity in our work. We like what we do and with whom we do it. We embrace diversity, foster inclusiveness and reward merit. We encourage and support our employees and communities through ongoing investments from leadership, social and networking events, peer-to-peer networks, Employee Resource Groups, volunteer opportunities and pro-bono work. We are committed to promoting an inclusive environment in which all can develop, grow and be supported. Alvarez & Marsal offers competitive benefits and opportunities to support your personal and professional development. Click to learn about our commitment to your well-being . A&M recognizes that our people drive our growth, and you will be provided with the best available training and development resources through formalized training and on the job training. Learn more about why A&M is a great place to work. Compensation Statement: The annual base salary range is $160 - $180k commensurate with experience. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details Benefit Summary Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Click here for more information regarding A&M's benefits programs. Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.

WHO WE ARE As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future. TOTAL REWARDS Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. Title: Initial License Trainee (ILT), Senior Reactor Operator (SRO) in training for the Braidwood Nuclear Station in Braceville, IL (70 miles Southwest of Chicago). Why Constellation? Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals. Integrity and Trust Advancing Diversity, Equity, and Inclusion Safety and Reliability Innovation Teamwork and Accountability Constellation offers competitive salary & benefits to all our employees: Competitive Salary During initial license training, Total compensation ranging from $159,000.00 to $182,000.00 per year (depending on experience and past license status) including a 15% annual incentive bonus, an initial sign-on bonus, $10,000 bonus spread through training milestones, a comprehensive benefits package, and a 401k with employer matching on contributions. After obtaining SRO license, Total compensation from $191,000.00 per year, including a target 15% annual bonus, License Premium, as well as, extended hours pay at 1.5 times the base salary (expressed on hourly basis) involving mandated operation shift coverage. Comprehensive Health (medical, dental, and vision) and wellness benefits Bonus Program 401(k) Savings Plan with Company Match Employee stock purchase program Paid Vacations and Holidays Educational Reimbursement Program Employee Referral Program Job Summary while in training to obtain an NRC License The initial license trainee will engage in a combination of classroom instruction, simulator training, and on-the-job experience, to acquire the essential skill and knowledge to meet the qualification for a Senior Reactor Operator License holder. Upon completion of the qualification the candidate will be fully licensed by the NRC to supervise the operations of the reactor control room. Completion of Fundamentals Phase, completion of Simulator Certification, acquiring SRO status, attainment of NRC SRO License (80%) Study time, field time needed to attain licensed status (10%) Project work, outage assignments, or duties as assigned to support the site operations (10%) Job Summary Provide direct oversight of Constellation&rsquos Nuclear Power Generating Station operations including directing Reactor Operators in controlling plant operations, Equipment Operators in field operations, procedure use and tagging evolutions. Job Responsibilities Authorize maintenance and testing activities to ensure equipment status is maintained. Responsible for implementing Emergency Operating procedures and directing the required procedural steps to stabilize the plant following emergency or abnormal conditions. Evaluate and respond to issues, findings, open items, and requests originating internally and externally from the organization. Oversee special projects determined by the Operations Director/Operations Managers. Responsible for creating, revising, and reviewing Emergency Operating Procedures and Abnormal Operating Procedures to support safe, efficient, cost-effective operation of the Nuclear Generating Station Units. Responsible for reviewing design and license changes for procedure impact, performing 10CFR50.59 applicability reviews and Station Qualified Reviewer (SQR) reviews, and supporting outages and various special projects. Review system documentation including P&ID and design descriptions. Provide operability review for systems specifically during off-normal conditions. Assist in developing refueling sequences and ensure systems can accommodate shutdown and refueling operations. Directing operating shift personnel in the performance of plant duties including standing watch on rotating 12-hour shifts and coordinating and directing the operation of the nuclear power plant's systems. Shift work, continuous training with periodic examinations, respirator qualification, and maintaining qualification as a member of the plant Fire Brigade are all requirements of this position. Minimum Qualifications High School Diploma or equivalent Successfully passing the Plant Operator Selection System (POSS) and Basic Math and Science Test (BMST) pre-employment tests Must successfully complete a FLS Leadership Assessment And meet or exceed one of the following: 1 year Reactor Operator license at a comparable facility or 1.5 years at a noncomparable facility. Comparable is Pressurized Water Reactor (PWR) to PWR or Boiling Water Reactor (BWR) to BWR and non-comparable is PWR to BWR or BWR to PWR. 1.5 years or more in a position equivalent to Reactor Operator (or Supervisor) at military reactor (i.e., Power Plant Watch Engineer, Engineering Watch Supervisor, Reactor Operator, Engineering Officer of the Watch, Propulsion Plant Watch Supervisor). Must have 1.5 years after qualification. Bachelor&rsquos degree (BS) or equivalent in engineering, engineering technology or physical sciences, or professional engineer license, and more than 1.5 years as a qualified non-licensed operator or a supervisor or manager in work control, operations, engineering, outage management, maintenance, radiation protection, chemistry, or accredited training at a comparable (BWR or PWR) facility. Managerial, staff engineer, or supervisor experience at non-comparable plant may be credited on a 1.5:1.0 basis (i.e., over 2.25 years required for non-comparable facility), and 3 years required for a nontraditional degree.

The After Sales Service Manager for Warehouse Automation is the main point of contact between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role is the next link in the chain after the installation of our system is complete and the guarantee (After Sales) period starts. From covering guaranteed repairs to taking care of maintenance contracts sold to customers after the guarantee period ends, this role ensures customer satisfaction during the complete life cycle of our automated installations. The position is office-based in Melrose Park, but travel (about 25%) is required, through visiting our customers at their facilities throughout the US. Responsibilities Manage and organize software support, preventive maintenance, corrective maintenance, modifications and enhancements, routine servicing, warranty work and emergency responses through a 24/7 service team. Serve as a principal customer contact and interface with internal resources to address and resolve product/service concerns. Supervise electrical and mechanical adjustments of automated equipment, leading a team of multidisciplinary technicians, including internal staff and third party of subcontractors, with different roles as mechanics, electricians, and controls engineers. Dispatch and manage third party service companies. Offer support during the commissioning of the Automated Warehouses equipment Track and report issues and tickets (incidents, improvements, preventive maintenance, etc.) Quote, plan, and lead the execution of After Sales Service jobs, Preventive Maintenance contracts, and spare parts inventory and purchase orders. Manage technical documentation and manuals related to After Sales Support. Ensure the safety of our workers at the customers' sites and our compliance with local, state, and federal codes, laws, and regulations. Travel in furtherance of responsibilities. Minimum requirements: Bachelor's degree in Engineering or equivalent work experience At least 5 years of professional experience in automation, after sales service, industrial maintenance or commissioning. At least 3 years of experience in a leadership role Professional communication skills with proven ability to interact diplomatically with customers at various levels within an organization. Knowledge of PLC's and ability to read and understand electrical schematics and mechanical drawings. MS Office knowledge (Word and Excel). Ability to travel 25% of time, at times without notice depending on the customer's need or situation. Interlake Mecalux offers: Competitive compensation Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating Paid Holidays and Paid Time Off with the option to cash out unused PTO every year Possibility for telework days, depending on position, with flexible make-up time for exempt employees Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits. Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.

An international law firm known for representing major corporations, financial institutions, and funds, is seeking a Billing Supervisor to join their team in Chicago. This role will be hybrid. The Billing Supervisor leads a team responsible for supporting the invoicing process, which generates over $1 billion in annual client invoices. This role combines leadership, talent management, customer service, and process improvement within a hybrid work model. Key Responsibilities: Supervise and manage a team of Billing Analysts, assigning tasks, ensuring quality and timeliness, resolving issues, and providing training and mentorship. Direct daily and monthly priorities, ensuring tasks are completed and communicated effectively. Oversee workflow, workload distribution, and operational factors such as staff attrition. Address billing issues while adhering to organizational deadlines and policies. Evaluate and enhance team practices and processes. Support Billing Analysts in understanding complex billing procedures. Communicate with partners to resolve billing-related challenges. Collaborate with the Regional Billing Manager to implement strategic initiatives. Coordinate with other business departments (Risk, Pricing, eBilling, etc.). Manage eBilling processes and resolve related issues. Ensure timely execution of key monthly billing activities. Foster a positive and collaborative team culture. Lead team projects and undertake additional assignments as required. Qualifications: Bachelor's degree preferred; equivalent experience may be considered. At least five years of experience in professional services, with 1-3 years of supervisory experience preferred. Prior experience in legal billing is preferred; familiarity with Aderant software is a plus. Proficiency in Microsoft Word, Excel, and Outlook.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Overview pOpshelf's seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at **************** . Responsibilities GENERAL SUMMARY: The Assistant Team Leader helps maintain a clean, well-organized store while assisting the Store Team Leader in creating a customer first store culture through exceptional store standards and team engagement. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Team Leader also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: Provides superior customer service to exceed the customer's expectations; greet and assists customers, and operate cash register and scanner to itemize the customer's purchase. Assists the Store Team Leader in creating and supporting a customer first store culture. Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees. Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf℠ . With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales. Assist Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience. Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience. Ensure condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience. Open and close the store a minimum of two days per week. Assist Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Manager direction. Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. Assist customers in self-checkout process at multiple register terminals simultaneously. Assist with management of the store in the Store Team Leader's absence. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.) Ability to perform cash register functions and operate other tools to generate reports. (e.g. HHT, self-checkout, store computer, etc.) Ability to develop and maintain organization and to attend to detail. Ability to solve problems and deal with a variety of situations. Ability to interface with store associates, suppliers and customers in a respectful and effective manner. Strong product inventory knowledge and creative merchandising abilities. Ability to drive own vehicle to the bank to deposit money. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a specialty retail environment preferred. Six months supervisory or team lead experience preferred. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Fast-paced environment; moderate noise level. Exposure to strong scents and fragrances Occasionally exposed to outside weather conditions. Occasionally exposed to wet floor surfaces. Occasionally exposed to household and industrial cleaning solutions. Occasional or regular driving/providing own transportation to make bank deposits and assist in other locations as needed. pOpshelf is an equal opportunity employer Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See careers.dollargeneral.com/benefits for additional details.

Key responsibilities and accountabilities: 1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as Can performance testing Seam evaluations Coating performance tests Microscopy and metallography Plant trials Bev/Food processing simulation Provide reports with clear conclusions and recommendations 2. Manage and record work requests using appropriate IT systems Prioritise work to ensure business needs are met and time is used effectively Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established Maintain proactive communication with stakeholders Regularly review work for value added opportunities and update value added report Monthly reports 3. Contribute to the wider activities of Materials and Crown Technology Proactive approach to environment, health and safety and energy saving initiatives Involvement in development and innovation teams as required Full participation in workshops ESSENTIAL REQUIREMENTS Professional and academic qualifications: Degree in science or engineering subject Or Several years relevant experience in a similar technical support role Previous experience Demonstrated ability to work in a laboratory or manufacturing environment Skills and competencies Excellent written communication skills Excellent interpersonal/verbal communication skills Able to manage and plan multiple work requests Personal attributes Customer focussed problem solver Self-starter and able to work with minimal supervision, but also effective as a member of a team Diligent and attention to detail Able to learn and apply new techniques quickly and effectively Enjoys a balance of practical work, job management and reporting Languages English PREFERRED REQUIREMENTS Continuous improvement (eg 6σ) trained Experience of metal packaging technology (beverage cans or metal vacuum closures) Beverage and or Food filling and processing Statistical knowledge Trained in one or more relevant investigation techniques Strategic thinker - able to translate problems into improvement opportunities

Job Title: Service Center Manager Salary Range: $85,000 to $95,000 (Permanent, Full-Time) About the Organization: Located 45 minutes west of Downtown Chicago, the Roselle Service Center combines the charm of a small-town community with the convenience of metropolitan life. With unique shops, restaurants, and year-round events, Roselle offers an exceptional quality of life. Our company is a leading global provider of aluminum products and architectural solutions for the aerospace, automotive, construction, and industrial markets. Guided by our core values, we deliver sustainable value to our customers, employees, and communities. Core Values: Integrity: Respect, honesty, and accountability. Environmental Stewardship: Safeguard health, safety, and the environment. Inclusion and Diversity: Equity-driven, inclusive culture. Customer Focus: Build strong partnerships through quality products and services. Operational Excellence: Drive innovation, agility, and continuous improvement. We are an equal opportunity employer, fostering inclusion and diversity across all levels. Job Description: We are seeking a Service Center Manager to lead operations at our Roselle, IL facility as part of our Building and Construction Systems Business Unit. This role will drive the center's growth, operations, and service excellence, reporting to the General Manager of Service Centers BCS North America. The ideal candidate will thrive in leading teams, cultivating strong customer relationships, and executing strategic business plans aligned with our company values. Key Responsibilities: Operational Leadership: Develop and execute tactical plans to meet the center's goals. Strategic Vision: Align local operations with broader service centers and company strategies. Customer and Market Focus: Spot and leverage market opportunities for growth exceeding market rates. Team Development: Build robust people development and succession plans to foster team engagement. Process Improvement: Implement quality strategies ensuring process stability and standardization. Environmental and Safety Leadership: Drive safety and sustainability initiatives in line with company policies. Financial Oversight: Manage budgets, income statements, cost controls, and savings initiatives. Qualifications: Essential: Bachelor's degree from an accredited institution. Minimum 5 years of supervisory experience. Proficient in JD Edwards, Excel, Outlook, and PowerPoint. Strong leadership, analytical, and communication skills. Experience applying lean manufacturing principles and process improvements. Background in finance, cost control, and inventory management. Preferred: Bachelor's degree in Engineering, Construction Management, or Architecture. Experience in a manufacturing environment. Minimum 6 years of management experience. Details: Security Clearance Required: No Visa Sponsorship: Not available Travel: None required

Supervisor, Manufacturing Operations (Injectable) Shift: 1st shift 8:30 - 5:00 with occasional overtime on weekends (Paid). The Supervisor, Manufacturing Operations (Injectable) is a critical leadership role within the manufacturing team. In this leadership role, you will oversee operations related to Fill Finish manufacturing, visual inspection, and finished product production. You will ensure that high-quality products are produced in compliance with regulatory standards and company policies. I am looking for that person that has a positive work environment, ensuring adherence to cGMP, SOPs, environmental, health, and safety regulations, and achieving production targets. QUALIFICATIONS Bachelor of Science degree in Engineering, Pharmaceutical Sciences, or a related Life Science field with at least 5 years of experience or a Master of Science degree in Engineering, Pharmaceutical Sciences, or a related Life Science field with at least 2 years of experience. Experience with aseptic processing preferred. Manual visual inspection experience with pre-filled syringes (PFS) preferred. Experience with Finished Product packaging, including Serialization, is an advantage. Strong experience in aseptic process execution and supervision. Biotechnology experience in a pharmaceutical environment is preferred. Thorough knowledge of FDA cGMPs and regulatory compliance. Strong communication, leadership, and problem-solving skills. Technical writing skills, with experience authoring SOPs and handling deviations. Proven ability to lead operational teams and participate in cross-functional teams. Proficient in MS Office Applications. Knowledge of the current Code of Federal Regulations (CFRs) and cGMPs. Experience in planning, documentation, and professional development of others. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Shift: 3rd Shift The Quality Lead oversees quality assurance operations during their assigned shift, acting as the primary point of communication for quality- related activities in the designated area (Bakery or Topping). This role ensures that all quality and food safety standards are met, providing guidance to QA team members, and actively participating in maintaining and improving operational excellence. Key Responsibilities: Leadership and Communication: Serve as the “point person” for quality operations during the shift, ensuring consistent communication between QA staff, production teams, and management. Funnel all quality-related updates, concerns, and recommendations to the Supervisor and/or Manager in a timely manner. Prepare and lead quality-focused discussions during shift handovers or team meetings. Issue Management and Reporting: Document and report all product holds, deviations, and quality issues encountered during the shift. Escalate critical concerns, such as CCP (Critical Control Point) violations, to the appropriate personnel for immediate resolution. Maintain detailed and accurate records in the shift report for traceability and follow-up. Line Monitoring and Documentation: Actively monitor the designated production line to ensure quality standards and specifications are met throughout the process. Verify that all QA documentation, including line checks and production records, is completed accurately and on time. File and organize completed paperwork at the end of each shift for compliance and auditing purposes. Environmental Monitoring and Testing: Perform or assist in environmental monitoring activities, including swabbing for the environmental monitoring program. Conduct ATP verifications and allergen testing as required, ensuring proper documentation of results. Troubleshoot and address any issues identified during testing to prevent quality failures. Equipment Calibration: Perform daily calibrations of scales, thermometers, and other quality-related equipment to ensure accurate readings. Record calibration results and address any discrepancies or malfunctions immediately. Team Management and Scheduling: Create and manage break schedules for QA staff, ensuring adequate coverage during breaks and shift transitions. Provide direct support to QA staff by relieving team members on production lines when necessary. Training and Development: Conduct training and retraining of QA floor staff to reinforce food safety, quality standards, and procedural compliance. Identify skill gaps among team members and provide hands-on coaching to enhance team performance. Compliance and Safety Oversight: Monitor production areas to ensure adherence to GMP (Good Manufacturing Practices), safety rules, and company policies. Proactively identify and address non-compliance issues, taking corrective actions as necessary. Promote a safety-first culture by ensuring proper use of PPE and adherence to sanitation procedures. Shift Preparation and Organization: Prepare all necessary QA paperwork, tools, and materials at the start of each shift. Ensure smooth handoffs between shifts by reviewing and communicating any outstanding quality or safety concerns. Continuous Improvement: Collaborate with production teams to identify and implement process improvements that enhance product quality and efficiency. Participate in quality audits, providing insights and suggestions for improvement based on observed trends. Other Duties as Assigned: Perform additional responsibilities or projects as directed by the Supervisor or Manager, contributing to overall operational success. Qualification Requirements: Associates degree in Food Science, Microbiology, or a related field and experience. Minimum of 2-3 years of experience in a role within quality assurance in the food manufacturing industry, preferably in pizza production. In-depth knowledge of FDA, USDA, and other relevant food safety regulations. PCQI and/or HACCP certification is preferred but not mandatory. Proven leadership abilities Physical Demands: Standing and Walking: Frequent standing and walking throughout the production facility to monitor processes, conduct inspections, and supervise team activities. Manual Dexterity: Regular use of hands for collecting samples, performing tests, and documenting findings. This may include handling small components of testing kits and using computer systems for data entry. Lifting Requirements: Occasionally lifting and moving objects up to 50 pounds, such as boxes of samples or equipment necessary for quality testing and audits. Visual and Auditory Demands: High level of visual acuity required for inspecting product quality and safety, reading reports, and entering data. The role also requires listening to team feedback and detecting any unusual sounds from equipment or production that may indicate quality issues.Climbing and Balancing: Occasionally climbing stairs or ladders to access different parts of the plant for audits and inspections. Environmental Conditions: Must be able to work in various conditions including heat, humidity, and cold typical of a food production environment. Exposure to food allergens and cleaning chemicals is common. WORK ENVIRONMENT: This position works in an office and a manufacturing environment with variable temperature and loud noises from machinery and equipment alarms. The incumbent will be exposed to loud noises and alarms from equipment and machinery.

Havas Media Network North America, the Media Experience agency, is looking for a Supervisor to join the Analytics Team, part of our global community of 10,000 team members who are focused on using Meaningful Media to make a meaningful difference to brands, businesses, and people. The Supervisor, Analytics, provides leading-edge expertise, methodology and delivery of media and marketing measures and analysis. The team is responsible for deriving consumer and marketing insights and recommendations that are both strategic and tactical on optimizing current and future cross channel media plans, with a focus on digital channels. The Supervisor works with office leadership, discipline teams (e.g., integrated planning, mobile, paid search, SEO, social), and creative partners to develop online and offline media measurement requirements with the goal of driving actionable insights for campaign optimization. The basis of analysis is user level campaign data, as well as measurement tools (e.g., landing page testing, auditing tools, Web analytics, etc.). A DAY IN THE LIFE MIGHT LOOK LIKE: Establish online media measurement strategies for both display and paid search campaigns; implement appropriate testing methodologies, working directly within the client structure and creative agency partners. Work closely with media team to assess the campaign's technical measurement and data requirements (e.g., tagging, Web analytics coding). Monitor and analyze performance through campaign dashboards and readouts, provide strategic optimization recommendations. Present measurement recommendations and campaign results to clients. Work with internal Artemis, offline media teams and research to develop new analysis and cross-media reporting/analysis. Develop unique and strategically appropriate media approaches, including the exploration of emerging technologies pertinent to clients' business and media objectives. Create and recommend measurement techniques for clients who do not use third-party tags. Scope value-added analytics projects, including appropriate staffing and budget. Mentor team of analysts to develop analysis expertise, as well as career management. Assess category vendors, determining which is appropriate for campaign measurement requirements and budgets and manage relationship in order to extract value. Contribute to the company's knowledge base by creating and sharing case studies, POVs and seminar/conference summaries. Promote process and organizational efficiency through automation WHAT YOU'LL NEED/SKILLS: 3-5 years of experience in marketing analytics or business intelligence (focused in analytics), with progressive levels of responsibility; agency experience preferred. Experience working for a Media/Advertising agency is STRONGLY PREFERRED. Experience in the digital space a must. Demonstrated ability to multi-task, prioritize, and manage to deadlines. High proficiency in MS Office, particularly PowerPoint and Excel. Ability to effectively oversee and guide a small team. Excellent understanding of online advertising ecosystem and performance metrics. Excellent organizational, written, and communication skills. Expertise collecting, analyzing, and synthesizing data. Strong ability to judge and quantify results of advertising (i.e., understand true value of ROI, understand/ describe impact of results, compare actual results to needs of client/product) and know what to do with this information (i.e., how to optimize placements, which promotions to recommend, etc.). Solid knowledge of brand measurement tools (e.g., Millward Brown, com Score), including vendor analysis, implementation, and results analysis. WHO YOU ARE: Detail oriented Being open, flexible, adaptable Problem solver, comfortable working across a wide range of partners and deliverables Self-motivated, with ability to multi-task and prioritize under tight deadlines High responsive and organized while also being strategically minded Demonstrated leadership capabilities; ability to mentor junior team members ABOUT HAVAS MEDIA NETWORK NORTH AMERICA: Havas Media Network North America is the Media Experience agency. We deliver this brand promise through our proprietary Mx System, where meaningful media helps build more meaningful brands. Our focus is on understanding the most Meaningful Media - the media channels, moments and brands that really move consumers to action, the media that is trusted, engaging, and influential will have the best chance of helping an advertiser reach an engaged audience. Our global mission to make a meaningful difference starts at home-because we can't grow if our people can't grow. It's this simple but oftentimes overlooked insight that guides everything we do, from the decisions and investments made in our work for clients, to the inclusive programs across agencies that prioritize our people's needs and the needs of our community. Our Values are the basis of our decision-making at Havas-from the clients we seek to the talent we attract, to what we reward and recognize in our staff, to how we reinforce these values of Taking the Lead, Having a Voice, and Showing We Care on a daily basis. We are part of Havas Group, owned by Vivendi, one of the world's largest integrated content, media, and communications groups. Globally, we are home to more than 10,000 specialists across 150 countries worldwide, with 69 Villages. Our North American clients include Puma, Titleist, Swarovski, Fidelity Investments, Sanofi and many others. Our most important asset however is our talent. We hope you agree! Range: $85,000- $95,000

WE'RE INTERNATIONAL COMMITTED TO THE ROAD AHEAD Join Our Team as a Sourcing and Readiness Team Lead! Apply today: ******************************************************* International Procurement is thrilled to announce an exciting opportunity for a Sourcing and Readiness Team Lead. In this dynamic role, you will lead, mentor, and support a team of four sourcing and readiness managers, ensuring quality execution and timely New Product Launches. As a Sourcing and Readiness Team Lead, you will oversee assigned direct material categories, managing all purchasing activities from initial part release through to new program launch. This includes quoting and sourcing according to the predefined category strategy, and managing supplier readiness and component industrialization from tool kick-off through program launch. You and your team will be responsible for meeting key program objectives related to timing, total cost, and quality. This is a highly visible, challenging, and rewarding position in a supportive, fast-paced environment. ***The qualified candidate for this role should have: Bachelor's degree, at least 5 years of purchasing/procurement experience and proven success in both formal and informal leadership roles. *** EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email **************** to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Provide leadership and support site core processes by managing and coaching Metrology Technicians to ensure on time completion of calibration activities. Collaborate with Metrology Manager and Metrology Engineers to identify areas of opportunities, troubleshoot and resolve any area issues to avoid downtime. Support implementation of continuous improvement actions related to metrology processes; to ensure Kankakee site needs are consistently met within boundaries of compliance, quality, time, and budget. This position supports a culture of continuous improvement by collaborating with Metrology Manager. Ensure current Good Manufacturing Practices and Standard Operating Procedures are integrated and followed in all activities. Instrumental to the overall success of the Value Streams by ensuring Metrology activities are completed on a timely manner and metrology systems and policies are followed. Main Responsibilities and Accountabilities: Supervises the activities of Metrology hourly personnel and assigned Maintenance hourly personnel. Assists with scheduling and execution of activities to ensure appropriate coverage. Responsible for handing out disciplinary action when required. Assists in the training and development of hourly personnel. Acts as supervisor in coordinating engineering projects, PM’s, daily workload and assigning duties for clear direction of the department. Enforce plant and department policies and procedures. Schedules system PM’s and coordinates maintenance activities for equipment while minimizing impact on production schedules. Ensures all safety guidelines are followed for all personnel working in assigned area. Collects and monitors data to ensure a timely and accurate response to system problems. Elevates cGMP related issues to management and Quality Assurance. Assists in QA investigations, OOT’s, CAPA’s, etc. Interfaces with outside suppliers and community representatives to ensure; the highest quality input into the facility’s primary utilities and timely resolution to issues. Frontline representation to Regulatory Agencies, HS&E, State inspections, Insurance inspections, etc. Orders supplies and materials required for repairs, PM’s, safety, and housekeeping requirements including but not limited to hazardous materials, caustic, ammonia, bulk salt etc. Coordinates purchase and deliveries of these materials. On call to ensure compliance with cGMPs and regulatory requirements; provides timely notification to our customers on issues, their causes, duration, and resolution. Troubleshoots and coordinates efforts to keep systems running within defined parameters. Provides support as Subject Matter Expert during regulatory audits. Essential point of contact for all Engineering projects. Coordinates startup, shutdown, and isolation activities within the scope of plant projects, repairs, facility startups, etc. Review, author and revise SOP’s, specifications, drawings etc. Engineer, design, implement, proceduralize and validate assigned projects within Metrology areas of Facility (House) Steam, City Water, Ammonia System, CoGeneration, Hot and cold Glycol systems and Compressed Air Generation. Responsible for completing and assisting projects through defined Change Control, Risk Assessments, Capital and Expense procedures. Completes any other duties/responsibilities assigned by senior management. Qualification Bachelor’s Degree in Mechanical, or Chemical Engineering preferred with 2 years’ experience in primary utilities or demonstrated ability. In lieu of a bachelor’s degree an Associate degree with a minimum of 5 years of experience or demonstrated ability. Experience in Metrology functions within the pharmaceutical industry and/or plant engineering, machine engineering or process engineering in pharmaceutical, food or chemical industry is required. Knowledge in plant maintenance, Metrology / Calibration, and manufacturing processes. 2+ years of relevant experience and a BS 5+ years of relevant experience and a AS. Proficient knowledge of Good Manufacturing Practices (GMPs) Experienced to act as a situational leader for internal and external customers. Audit and Investigation Skills, Report Writing Skills. Ability to develop cohesive presentations Strong verbal, technical writing and interpersonal skills are required. Computer Literacy (Microsoft Office applications, Trackwise, SAP, other) Must possess a strong knowledge of the FDA and cGMP standards as well as regulatory guidance documents. Knowledge of multiple problem-solving methods (i.e., Six Sigma, Statistical Process Control, Design of Experiment, Fish Bone Analysis, 8D, etc.) Communicate Effectively - Written and Verbal Collaboration Instills Trust Results Driven – Problem Solving Situational Adaptability Action Orientated Drives Engagement Our Benefits CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals. Please take the time to review our benefits site to see what’s available to you as a CSL employee. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring. We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Behring!

Location Chicago, Illinois, United States Category Corporate Job Id ORD00003175 Airport Management & Administrative Job Type Full-Time Posted Date 12/18/2024 JOB DESCRIPTION **Description** ****Airport Operations**** The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures. **Team Leadership Activities** * Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications * Engage and recognize external customers * Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards * Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met * Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers * Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work * Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards * Develop and implement standard work and continuous improvement processes * Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product * Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate * Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products * Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts * Serve as a subject matter expert on service and procedures **Performance Management Activities** * Develop actions plans to affect behavior change (e.g. dependability, overall job performance) * Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently * Identify, address and issue appropriate and timely corrective action in accordance with guidelines * Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues * Recognize and document excellent performance * Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers * Participate in peer, safety and accident review boards * Confront and address inappropriate behavior and performance issues with specific feedback **Administrative Activities** * Complete all mandatory regulatory and Company required documentation of activities * Document performance issues into case management system * Attend division/unit/group meetings * Participate on collateral projects * Email/Voicemail follow up **Qualifications** ****Minimum Qualifications:**** * High school diploma or equivalent * Experience leading and influencing a team and customer service experience * Strong written and oral communication skills * Conflict resolution and decision making, with the ability to lead * Experience supervising Union personnel a plus * Proficient in IT systems and common software appropriate to work group * Business Acumen/Continuous Improvement * Customer Focus * Conflict Resolution * Accountability * Teamwork * Engagement/Motivation * Safety Orientation * Planning/multi-tasking * Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station * Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked) * Controllable Expense (Easy Hours, late lunches) * Revenue generation (upsell) * Front line performance (SSEs) * Safety performance (OSHA, LTI, damages) * Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances * Improved union relations- working within contractual language ****Preferred Qualifications:**** * Bachelor's degree and/or 5+ years equivalent work experience The base pay range for this role is $75,970.80 to $92,853.20. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. Location Cleveland, Ohio, United States Category Corporate Job Id CLE00000671 Posted Date 12/17/2024 Location Chicago, Illinois, United States Category Corporate Job Id ORD00003130 Posted Date 12/18/2024 Location Chicago, Illinois, United States Category Corporate Job Id WHQ00024606 Posted Date 12/16/2024 Location Chicago, Illinois, United States Category Corporate Job Id WHQ00024604 Posted Date 12/12/2024 Location Chicago, Illinois, United States Category Corporate Job Id WHQ00024595 Posted Date 12/10/2024 The role involves extensive coordination with internal United collaborators (such as Finance) and management of external partner organizations (such as UATP) to develop and market products and solutio... Location Chicago, Illinois, United States

Job Details Experienced Chicago, IL Full Time High School Diploma or GED $55,000.00 - $75,000.00 Salary/year None Any InsuranceCentral Services Supervisor (In office) The Supervisor is responsible for the overall supervision of their assigned team. The Supervisor administers company best practices and works with the management team to develop long-range goals and objectives, analyzes costs, and supports the purposes of the Central Services Mail Room and TRISTAR. ESSENTIAL DUTIES AND RESPONSIBILITIES Under minimal supervision, manages and directs the activities of the staff, ensuring high-quality work performed in compliance with state laws and company procedures. Primary responsibilities include: This position may perform some or all of the duties listed below: Represents the company in a professional manner to both internal and external customers and clients* Directs the oversight and performance, and development of the employees within their unit* Setting team direction, resolving problems, and providing guidance to members of the team* Ensures performance standards of the team through continued training and coaching, quality assurance, along with regular performance evaluations* Promotes operations efficiency and quality by continuously improving processes/workflows and staff training to enhance efficiency, consistency, and quality* Ensures consistent and complete compliance with TRISTAR's policies and procedures* Supervises preparation of incoming and outgoing mail, couriers, and messenger services* Maintains communication among staff members in the department and communicates with the upper management team. Will advise all necessary parties of departmental challenges with recommendations if possible* Ensure the prompt set up and quality of Subrogation Claim Intakes* Ensure the prompt set up and quality of Workers' Compensation Claim Intakes* ECHO Exception Check Printing coordination Direct Check Printing for Workers' Compensation and Liability coordination Other duties as assigned including SCHIP and EDI cleanup* EQUIPMENT OPERATED/USED: Computer, date stamp, scale, meter. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire. Qualifications QUALIFICATIONS REQUIRED: Education/Experience: High school diploma or GED. Knowledge, Skills, and Abilities: Ability to alphabetize and collate* Ability to follow written and spoken instructions* Ability to multi-task and work independently* Basic keyboarding skills* Ability to lift boxes of mail* Possess planning, organizing, conflict resolution, negotiating, and interpersonal skills* Excellent interpersonal skills and excellent organizational skills Ability to set priorities and work independently* Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint* Other Qualifications: Prior supervision experience in a claims management or related industry

The Customer Service Supervisor oversees the daily operations of the customer service team in a contract manufacturing environment specializing in high-precision machining. This role ensures exceptional service delivery, manages order processing, and acts as a liaison between customers and internal teams to ensure satisfaction and alignment with production capabilities. Supervisory Responsibilities: * Lead, train, and mentor the customer service team to meet departmental objectives. Duties/Responsibilities: Team Supervision * Lead, train, and mentor the customer service team to meet departmental objectives. * Assign tasks, monitor performance, and ensure adherence to company policies and procedures. * Facilitate communication and collaboration within the team to maintain a high level of efficiency. Customer Interaction * Serve as the first point of escalation for customer issues, resolving them promptly. * Assist customers with inquiries, order updates, and issue resolution. * Build strong relationships with key accounts to ensure satisfaction and loyalty. Order Management * Oversee accurate entry and tracking of customer orders in ERP systems. * Monitor orders from receipt to delivery, ensuring timelines and specifications are met. * Coordinate with production, engineering, and quality teams to address customer requirements and resolve any discrepancies. Process Improvement * Identify opportunities to improve customer service processes and implement solutions. * Collaborate with cross-functional teams to streamline workflows and enhance efficiency. * Utilize customer feedback and performance metrics to recommend improvements. Reporting and Documentation * Maintain accurate records of customer interactions, orders, and issues. * Prepare regular reports on team performance, customer satisfaction, and operational metrics for management review. * Ensure compliance with customer-specific requirements, quality standards, and industry regulations. Customer Service Support * Assist with quoting, contract review, and order confirmations as needed. * Support the team during peak workloads or in the absence of team members. * Provide input on pricing strategies, delivery schedules, and production feasibility based on customer needs. Required Skills/Abilities: * Ability to work collaboratively with cross-functional teams. * Strong leadership and team-building skills. * Customer-focused approach with attention to detail. * Problem-solving and conflict-resolution abilities. * Knowledge of manufacturing processes, particularly high-precision machining, is a strong advantage. * Understanding of ERP or CRM systems. * Excellent communication and interpersonal skills. Education and Experience: * Associate's or Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent experience). * 3+ years of customer service leadership experience, preferably in a manufacturing or high-precision machining environment. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, feel/reach with hands/arms, and talk to hear. The employee frequently is required to sit and at times walk around the office. While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually low.

Key responsibilities and accountabilities: 1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as Can performance testing Seam evaluations Coating performance tests Microscopy and metallography Plant trials Bev/Food processing simulation Provide reports with clear conclusions and recommendations 2. Manage and record work requests using appropriate IT systems Prioritise work to ensure business needs are met and time is used effectively Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established Maintain proactive communication with stakeholders Regularly review work for value added opportunities and update value added report Monthly reports 3. Contribute to the wider activities of Materials and Crown Technology Proactive approach to environment, health and safety and energy saving initiatives Involvement in development and innovation teams as required Full participation in workshops ESSENTIAL REQUIREMENTS Professional and academic qualifications: Degree in science or engineering subject Or Several years relevant experience in a similar technical support role Previous experience Demonstrated ability to work in a laboratory or manufacturing environment Skills and competencies Excellent written communication skills Excellent interpersonal/verbal communication skills Able to manage and plan multiple work requests Personal attributes Customer focussed problem solver Self-starter and able to work with minimal supervision, but also effective as a member of a team Diligent and attention to detail Able to learn and apply new techniques quickly and effectively Enjoys a balance of practical work, job management and reporting Languages English PREFERRED REQUIREMENTS Continuous improvement (eg 6σ) trained Experience of metal packaging technology (beverage cans or metal vacuum closures) Beverage and or Food filling and processing Statistical knowledge Trained in one or more relevant investigation techniques Strategic thinker - able to translate problems into improvement opportunities

Job Details Experienced Chicago Office - Chicago, IL Full Time High School Diploma or GED $55,000.00 - $75,000.00 Salary/year None Any InsuranceCentral Services Supervisor (In office) The Supervisor is responsible for the overall supervision of their assigned team. The Supervisor administers company best practices and works with the management team to develop long-range goals and objectives, analyzes costs, and supports the purposes of the Central Services Mail Room and TRISTAR. ESSENTIAL DUTIES AND RESPONSIBILITIES Under minimal supervision, manages and directs the activities of the staff, ensuring high-quality work performed in compliance with state laws and company procedures. Primary responsibilities include: This position may perform some or all of the duties listed below: Represents the company in a professional manner to both internal and external customers and clients* Directs the oversight and performance, and development of the employees within their unit* Setting team direction, resolving problems, and providing guidance to members of the team* Ensures performance standards of the team through continued training and coaching, quality assurance, along with regular performance evaluations* Promotes operations efficiency and quality by continuously improving processes/workflows and staff training to enhance efficiency, consistency, and quality* Ensures consistent and complete compliance with TRISTAR's policies and procedures* Supervises preparation of incoming and outgoing mail, couriers, and messenger services* Maintains communication among staff members in the department and communicates with the upper management team. Will advise all necessary parties of departmental challenges with recommendations if possible* Ensure the prompt set up and quality of Subrogation Claim Intakes* Ensure the prompt set up and quality of Workers' Compensation Claim Intakes* ECHO Exception Check Printing coordination Direct Check Printing for Workers' Compensation and Liability coordination Other duties as assigned including SCHIP and EDI cleanup* EQUIPMENT OPERATED/USED: Computer, date stamp, scale, meter. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire. Qualifications QUALIFICATIONS REQUIRED: Education/Experience: High school diploma or GED. Knowledge, Skills, and Abilities: Ability to alphabetize and collate* Ability to follow written and spoken instructions* Ability to multi-task and work independently* Basic keyboarding skills* Ability to lift boxes of mail* Possess planning, organizing, conflict resolution, negotiating, and interpersonal skills* Excellent interpersonal skills and excellent organizational skills Ability to set priorities and work independently* Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint* Other Qualifications: Prior supervision experience in a claims management or related industry

Key responsibilities and accountabilities: 1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as Can performance testing Seam evaluations Coating performance tests Microscopy and metallography Plant trials Bev/Food processing simulation Provide reports with clear conclusions and recommendations 2. Manage and record work requests using appropriate IT systems Prioritise work to ensure business needs are met and time is used effectively Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established Maintain proactive communication with stakeholders Regularly review work for value added opportunities and update value added report Monthly reports 3. Contribute to the wider activities of Materials and Crown Technology Proactive approach to environment, health and safety and energy saving initiatives Involvement in development and innovation teams as required Full participation in workshops ESSENTIAL REQUIREMENTS Professional and academic qualifications: Degree in science or engineering subject Or Several years relevant experience in a similar technical support role Previous experience Demonstrated ability to work in a laboratory or manufacturing environment Skills and competencies Excellent written communication skills Excellent interpersonal/verbal communication skills Able to manage and plan multiple work requests Personal attributes Customer focussed problem solver Self-starter and able to work with minimal supervision, but also effective as a member of a team Diligent and attention to detail Able to learn and apply new techniques quickly and effectively Enjoys a balance of practical work, job management and reporting Languages English PREFERRED REQUIREMENTS Continuous improvement (eg 6σ) trained Experience of metal packaging technology (beverage cans or metal vacuum closures) Beverage and or Food filling and processing Statistical knowledge Trained in one or more relevant investigation techniques Strategic thinker - able to translate problems into improvement opportunities