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  • Operations Supervisor

    Carecloud 4.4company rating

    Service supervisor job in Windsor, CT

    The Operations Supervisor is responsible for overseeing and optimizing daily operational activities within our healthcare technology environment. This role is pivotal in ensuring efficient workflows, maintaining service quality, and supporting cross-functional teams to meet performance goals. The ideal candidate will demonstrate strong leadership, organizational, and analytical skills to effectively manage resources, monitor key performance indicators (KPIs), and drive continuous improvement across operational processes. As a key member of the operations team, the Operations Supervisor will collaborate closely with internal departments to ensure alignment with company objectives and regulatory compliance. Essential Duties and Responsibilities: Team Oversight & Leadership Supervise and support billing staff, providing direction, training, and performance feedback. Maintain appropriate staffing levels, oversee daily workload distribution, and ensure team adherence to company policies and processes. Conduct regular team meetings to communicate updates, performance goals, and process improvements. Collaboration with offshore billing leaders. Accounts Receivable (AR) Management Review and analyze AR aging reports to identify trends, root causes, and opportunities for improvement. Lead deep-dive reviews into high-balance, aged, or problematic accounts and implement effective resolution strategies. Develop and execute remediation plans to address recurring denials, delays, or errors in claim processing. Performance & Quality Oversight Monitor team productivity and accuracy against established SLAs and KPIs (e.g., Days in AR, Clean Claim Rate, Denial Rate, FPAR). Conduct regular quality audits of billing and follow-up work to ensure compliance with payer requirements and internal standards. Provide coaching and corrective action where necessary to drive continuous improvement. Process Improvement & Reporting Collaborate with cross-functional teams (e.g., Posting, Credentialing, Client Success) to streamline workflows and eliminate bottlenecks. Create and maintain dashboards and reporting tools to track team and account performance. Recommend process and system enhancements to improve cash flow, accuracy, and client satisfaction. Client & Leadership Communication Provide updates and insights to leadership on account performance, escalation risks, and progress on remediation initiatives. Support client reviews by preparing AR summaries, trend analyses, and action plans as needed. Required Knowledge, Skills and Abilities: Strong understanding of claim submission, payment posting, denials management, and payer reimbursement rules. Proficient in Excel, billing software, and reporting tools. Exceptional organizational, analytical, and communication skills. Ability to lead, motivate, and hold team members accountable in a fast-paced environment. Experience with multiple specialties (e.g., ENT, Orthopedics, Pathology, etc.). Working knowledge of KPI frameworks such as Days in AR, Net Collection Rate, and Denial Trends. Education and Experience: Bachelor's degree in Business, Communications, or related field (preferred). Minimum 5 years of experience in call center management, preferably in healthcare. Experience with healthcare technologies, CRM systems, and patient engagement platforms Strong leadership, problem-solving, interpersonal, and organizational skills. Familiarity with EHR systems and healthcare compliance standards. Ability to manage multiple priorities in a fast-paced environment. Demonstrated success in leading teams, improving service delivery, and managing operational performance. Work Location: In-office, 5 days per week - Windsor, CT Travel Requirements: 20%
    $41k-58k yearly est. 2d ago
  • Real Estate Team Lead

    Vylla

    Service supervisor job in Bridgeport, CT

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $58k-112k yearly est. 5d ago
  • Authentication Services Lead Platform Engineer (Active Directory, SSO, AWS)

    Dev 4.2company rating

    Service supervisor job in New Haven, CT

    Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Capital One Job DescriptionCenter 3 (19075), United States of America, McLean, VirginiaAuthentication Services Lead Platform Engineer (Active Directory, SSO, AWS) Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers. At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. Do you possess an innate desire to learn and work on new and exciting technology and design solutions as it relates to identity and directory services today and into the future? If so, then this opportunity might be for you. We want you to be curious and ask “what if?” Do you have experience with: AWS Cloud Infrastructure management Microsoft's Active Directory Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform Azure Active Directory AWS Directory Services Microsoft AD on AWS Google Cloud Directory Similar LDAP or cloud vendor based platform Capital One is looking for an experienced Authentication Services Lead Platform Engineer to help drive the enterprise directory strategy forward for the Identity and Access Management organization. As a member of the Authentication Services Platform team within Authentication Services, you will be responsible for developing, engineering, deploying and supporting comprehensive solutions. The Authentication Services Lead Platform Engineer will also be responsible for identifying opportunities for the automation of tasks, processes, or entire solutions. This role is also responsible for leading and driving initiatives as well as identifying any opportunities for improvement in the environment. Candidates for this role should have expert level knowledge and experience with complex enterprise level Active Directory environments, other enterprise LDAP platforms, Single Sign On (SSO)/MFA, and AWS Cloud Infrastructure management. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. The individual should have experience with integrating new and emerging technologies into an enterprise environment and welcome the opportunity to work on cloud based platforms from AWS, Microsoft, and Google. Responsibilities Analyze, design, and support a highly complex, enterprise level Active Directory and Single Sign On services in a hybrid on-premise and cloud hosted environment. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory. Manage enterprise cloud infrastructures in AWS, Azure, and Google cloud platforms Translate business needs into workable technology solutions that meet the needs of internal customers. Participate in or lead troubleshooting and incident resolution of complex, high severity incidents Develop automated solutions using scripts, pipelines, and cloud based server-less computing platforms Develop detailed architecture, standards, design, and implementation documentation Analyze the current Authentication Services environment to identify both technical and operational opportunities and develop continuous improvement action plans. Participate in disaster recovery, capacity planning, performance monitoring and maintenance to ensure high availability. Basic Qualifications High School Diploma, GED or equivalent certification At least 6 years of experience with Active Directory At least 6 years of experience with engineering, operational support, and implementation of identity and directory services At least 6 years of experience with Windows security, delegation of permissions, and group policy management At least 6 years of experience with AWS Cloud Infrastructure management Preferred Qualifications Bachelor's Degree 7+ years of experience supporting Public Key Infrastructure (PKI) and Active Directory Certificate Services 7+ years of experience supporting Active Directory in a cloud hosted environment with AWS, Microsoft Azure, or Google Cloud Platform 7+ years of experience with cloud-based directories Microsoft Azure, AWS Microsoft AD, and Google Cloud Domain Directory 7+ years of experience developing complex scripts in PowerShell, VBScript, YAML, Python or other languages to develop automated solutions 7+ years of experience with Microsoft Identity Manager in an enterprise environment 7+ years of experience developing Infrastructure as Code in cloud hosted environments using Terraform, CloudFormation, or Azure Resource Manager At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $160,200 - $182,800 for Lead Platform EngineerSan Francisco, California (Hybrid On-Site): $169,700 - $193,700 for Lead Platform Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
    $169.7k-193.7k yearly 60d+ ago
  • Customer Service Supervisor

    Hubbard-Hall 3.7company rating

    Service supervisor job in Waterbury, CT

    Job Details Waterbury, CT - Waterbury, CTDescription Customer Service Supervisor At Hubbard-Hall Inc., we've been helping manufacturers get better results with less chemistry, cost, and complexity for more than 175 years. Headquartered in Connecticut with manufacturing in South Carolina and Michigan, we combine hands-on tank-side expertise with best-in-class logistics. We're proud of our history-and excited about our future. Now, we're looking for a Customer Experience Supervisor to lead our Customer Experience team and ensure every interaction exceeds expectations. If you thrive on problem solving, building strong relationships, and making processes smoother for both customers and colleagues, this role is for you. What You'll Do Lead, mentor, and support the Customer Experience team to deliver timely, accurate, and professional service. Partner with sales, purchasing, production, and logistics teams to ensure seamless communication and customer satisfaction. Monitor orders, forecasts, surveys, and service data to anticipate customer needs and resolve issues quickly. Communicate proactively with customers about changes, delays, or concerns-always working toward a solution that leaves them satisfied. Oversee order processing, billing, returns, credits, and e-commerce accounts. Develop and train team members to continuously improve skills, processes, and use of company systems. Contribute to standardized policies and procedures that drive efficiency and consistency across the company. Support ISO and Responsible Distribution Quality Management Systems by recommending improvements, verifying solutions, and maintaining records. Jump in where needed-whether that's covering customer experience duties at other locations or organizing site events. What You'll Bring At least 5 years of customer service experience, with time spent as a Customer Service Representative. A proven ability to supervise, coach, and develop team members. Strong problem-solving skills and the ability to investigate and resolve customer issues with empathy and efficiency. Comfort working with cross-functional teams and balancing multiple priorities. Familiarity with ERP/CRM systems and willingness to continue growing technical skills. A collaborative, customer-first mindset with a drive for continuous improvement. Why Join Us At Hubbard-Hall, you'll be part of a company that values candor, speed, and respect-both in how we serve customers and how we work with each other. You'll have the opportunity to shape the customer experience in a company that honors its past while innovating for the future. Hubbard-Hall, Inc. is an equal opportunity employer. Hubbard-Hall, Inc. does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
    $47k-62k yearly est. 60d+ ago
  • Baggage Service Lead Agent

    G2 Secure Staff 4.6company rating

    Service supervisor job in Windsor Locks, CT

    To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.
    $36k-45k yearly est. 3h ago
  • Customer Service Manager

    Modern Aviation

    Service supervisor job in Groton, CT

    Job Details Groton, CT $62000.00 - $65000.00 Salary/year Description Customer Service Manager The Company Modern Aviation (the “Company”) is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position The Customer Service Manager shall be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Customer Service Department. The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience. Essential Functions Directly manage all FBO CSR Supervisors and Customer Service Representatives. Develop and maintain Customer Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. Recruit, interview and oversee the hiring of all new Customer Service team members. Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training. Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager and General Manager. Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate. Organize periodic departmental meetings and design other communication flows between staff and management. Lead and direct all customer service deliveries and provide service recovery when necessary. Lead and conduct shift briefings with subordinate supervisors and employees. Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures. Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services. Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly service/safety meetings, training, and documented service/safety procedures. Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. Develop and maintain strong relationships with customers and business partners. Seek customer feedback via surveys and develop a culture of accountability and continuous improvement. Work to position the FBO to attain high customer ratings in third party surveys such as AIN's annual FBO rankings. Pursue new customer relationships by evaluating takeoffs and landings at the airport, identifying prospects, and making sales calls. Additional duties as directed by the Operations Manager or General Manager from time to time. Qualifications Minimum Qualifications Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. Must possess a valid driver's license. Must possess strong interpersonal, oral, and written communication skills. Preferred Qualifications: Consistently demonstrates good organizational and leadership skills. Excellent customer relations skills required. General knowledge of business management and accounting. Proficient with personal computers and Microsoft office products. Reports to: General Manager Supervisory Responsibility: This job has supervisory responsibilities. FLSA Status: This position is exempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. Travel: This position requires minimal travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you are interested in applying, please send your cover letter and resume to ***************************
    $62k-65k yearly Easy Apply 60d+ ago
  • Manager, Customer Service

    Avelo Airlines

    Service supervisor job in New Haven, CT

    Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. Minimum of three (3) years of leadership or management experience in a station or customer service setting. High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. Strong understanding of DOT, FAA, TSA, and ADA regulations. Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. Valid driver's license and ability to obtain airport-issued ID badges. Excellent communication, problem-solving, and decision-making skills. Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: Demonstrated ability to lead through change while fostering a positive and safe work environment. Experience managing multi-station responsibilities or working in a complex operational environment. Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. Keep mishandled baggage rate (MBR) within target thresholds. Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer
    $57k-104k yearly est. 60d+ ago
  • Manager, Customer Service

    Avelo

    Service supervisor job in New Haven, CT

    On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: * Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. * Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. * Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. * Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. * Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. * Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. * Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. * Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. * Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. * Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. * Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. * Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements * Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. * Minimum of three (3) years of leadership or management experience in a station or customer service setting. * High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. * Strong understanding of DOT, FAA, TSA, and ADA regulations. * Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. * Valid driver's license and ability to obtain airport-issued ID badges. * Excellent communication, problem-solving, and decision-making skills. * Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: * Demonstrated ability to lead through change while fostering a positive and safe work environment. * Experience managing multi-station responsibilities or working in a complex operational environment. * Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: * Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. * Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. * Keep mishandled baggage rate (MBR) within target thresholds. * Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. * Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer
    $57k-104k yearly est. 25d ago
  • Customer Service Manager

    Polarson

    Service supervisor job in New Haven, CT

    Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work
    $57k-104k yearly est. 60d+ ago
  • Enviornmental Services Supervisor

    Brigham and Women's Hospital 4.6company rating

    Service supervisor job in Northampton, MA

    Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays. The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: * High school diploma or equivalent required * Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact * Demonstrated attention to detail required * High quality customer service skills required * Demonstrated excellent written and oral communication skills required * Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: * Have full knowledge of all housekeeping tasks. * Consistently accomplish departmental objectives. * Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary. * Provide oversight of the cleaning contracts for all off-site locations. * Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work. * Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations. * Track cleaning supplies; ensure equipment is clean and in good working order. * Act with ethics and integrity. * Maintain clear and open communication with all departments throughout the facility. * Identify best practices to generate new and innovative ideas to improve service and/or reduce costs. * Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. * Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise. * Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements. * Attend meetings as required. * Regular and reliable job attendance is an essential job function. * Perform other functions/duties as requested. Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $62,608.00 - $91,156.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $62.6k-91.2k yearly Auto-Apply 51d ago
  • Field Service Supervisor

    Tradebe 4.3company rating

    Service supervisor job in Berlin, CT

    Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field Service Supervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably. Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment! The Opportunity * ~ 50% travel throughout the US * Paid weekly What will you do? Make an impact! Join Tradebe as a Field Services Supervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks. Key Job Responsibilities * Ensure compliance with Environmental, Health, and Safety (EHS) standards * Monitor and enforce DOT and OSHA safety rules during cleanup activities * Conduct site safety meetings and maintain proper protective equipment levels * Manage all phases of on-site projects, including scheduling and team supervision * Communicate effectively with clients and maintain accurate project documentation * Safely operate heavy equipment and tools for cleanup operations * Perform physical labor related to cleanup, waste removal, and remediation * Other duties as assigned Do you have what it takes? * High school diploma or GED (college degree preferred) * 2+ years of industrial cleaning/field services experience highly preferred * 1-2+ years of supervisory experience (depending on level) * Valid driver's license required * Ability to obtain TWIC card * Prior emergency response experience * Ability to work flexible schedules and travel as needed * Strong communication skills and ability to follow written/oral instructions What's in for you? Why Tradebe is Right for You * Competitive pay and benefits * Student loan repayment assistance * Generous vacation and sick plans * Medical (including telehealth), dental and vision * 401k Retirement match * Flexible spending accounts (FSA) * Health savings accounts (HSA) * Agency paid, basic life and AD&D insurance * Career ladders, professional development, and promotion opportunities * Leadership opportunities * Great work environment and culture * And MORE! Ready to make a difference? Apply now! #TeamTradebe #SustainableCareers #TradebeJobs The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role. If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .
    $27.5-35 hourly 3d ago
  • Protective Services Supervisor

    Gsssi

    Service supervisor job in Springfield, MA

    Full-time, 35 hours per week NOT Remote Responsible for coordinating and supervising the Protective Services Program and staff. Review Protective intakes, assign cases to Protective Services workers, and monitor the assessment/evaluation process and casework practice to ensure compliance with 651 CMR 5.00 and other applicable instructions and memoranda governing the Protective Services program. Provide administrative and clinical supervision for direct reports. Complete regular review of written case documentation for compliance with EA regulations and properly direct Protective Services Case Workers. Provide back-up consultation to On Call Worker. Monitor staff compliance with verbal and written reports to the District Attorney's Office when a case of serious abuse, neglect or exploitation exists. Participate in legal actions on behalf of the Corporation, coordinate contacts with the Corporation's staff and attorneys, and represent Home Care Corporations in relevant court proceedings. Enforce compliance with agency personnel policies. Provide technical assistance/consultation with the agency's other case managers on protective services as needed. Coordinate communication and meetings with the EOEA Regional Manager and other EA staff where appropriate. Attend appropriate meetings and trainings to ensure program compliance with EOEA directives and carry out other Protective Services program planning and implementation as assigned. Participate in the development and/or training of all Home Care personnel. Attend individualized supervisory sessions and in-service trainings. Conduct in-services in the community. Represent the agency within the community and the service system; serve as liaison with contracted agencies for specialized programs such as in-home counseling, guardianship, emergency food, emergency shelter, etc. Appropriately access CORI data and strictly abide by the terms and conditions of the agreement of Non-Disclosure. Maintain and enforce strict confidentiality standards and ensure the security of client information. Attain a thorough knowledge and understanding of ASAP and other Community-based Programs and maintain an ability to make appropriate referrals. Conduct home visits in place of or in assistance to Protective Services Case Workers. Education and Experience (a) a Master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role; or (b) A Bachelors' degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework or case management providing protective or crisis intervention services Supervisory experience is preferred Public Service Loan Forgiveness (PSLF) If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.
    $52k-86k yearly est. 60d+ ago
  • Operations Supervisor

    Sherwood Lumber Corporation 3.8company rating

    Service supervisor job in Palmer Town, MA

    JOB TITLE: Operations Supervisor EMPLOYER: Sherwood Lumber Corporation DEPARTMENT: Operations REPORTS TO: Operation Manager SUMMARY: The Operations Supervisor oversees daily warehouse, logistics, and production support functions for Sherwood Lumber. This role ensures the safe, efficient, and accurate movement, storage, and distribution of materials and finished products. The Operations Supervisor leads a team of warehouse associates and production support staff to maintain high service standards, operational excellence, and compliance with company policies and safety regulations. DUTIES AND RESPONSIBILITIES: Assists Operations Manager in production activities. Track metrics such as on-time delivery, order accuracy, and inventory variances; provide regular updates to management. Reviews, corrects, and approves time and attendance records in preparation of payroll processing for operations staff within specialty warehouse. Ensures that members of staff adhere to customers specifications during production to guarantee customer satisfaction. Ensure timely and accurate picking, checking, staging, and loading of orders to customers and job sites. Promote and enforce a culture of safety and adherence to OSHA and company safety standards; maintain a clean and organized facility. Coordinate daily workflow and assign tasks to team members in priority order. Mentors and manages team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends in order to build a highly skilled department. Identify and implement process improvements to increase productivity, reduce waste, and enhance customer satisfaction. Ensures that members of the operations team adhere to company rules and work ethics. Collaborate with sales and customer service teams to resolve delivery or product issues quickly and professionally. Handle inquiries emails/phone calls from customers & sales (re shortages, pods, invoices damaged, etc.) - Works with sales, customers, etc. Car/truck inspections of poor inbound material for specialty. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Supervises production team employees within the operation department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Preferred: Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience. Computer skills required: Microsoft Office Suite; ERP System; and Time & Labor Management System. Preferred Knowledge of warehouse management systems (WMS) and ERP software. Other skills required: Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to multi-task in a fast-paced environment. Ability to work closely with peers and leadership on team orientated goals. Ability to follow company directives and instruction. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit. Frequently required to walk. Occasionally required to stand in addition to climb, balance, bend, stoop, kneel, or crawl. Occasionally exposed to the following outside weather conditions: extreme heat and/or cold, wet and/or humid. While performing the duties of this job, the noise level in the office work environment is usually quiet to moderate; the noise level outdoors in lumber yard(s) is usually very loud. The employee must occasionally lift and/or move up to 50 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $48k-75k yearly est. 29d ago
  • Supervisor, Deal Management

    Cardinal Health 4.4company rating

    Service supervisor job in Hartford, CT

    **_What Revenue Management contributes to Cardinal Health_** Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling and analytics to create pricing strategies for our products and distribution services. Deal Management owns the deal process, including collaborating with sales to translate offer strategy into a customer-specific deal strategy and pricing, facilitating the deal approval process and related governance, and financial modeling of deal economics across a variety of scenarios. This job family is also responsible for validating our contracts have the appropriate terms and conditions prior to finalizing the relationship. **_Responsibilities_** + Collaborate effectively across functions in Marketing, Sales, Operations, and Finance to develop pricing and incentive strategies and models, in response to customer RFP and other proposal requests + Extract, manipulate, and prepare data and information from multiple sources and leverage findings to develop and recommend pricing strategies + Effectively communicate data, information, and findings on market pricing intelligence, pricing analytics and pricing recommendations to the Marketing and Sales teams + Create financial models, applying pricing analytics and other financial components related to the deal + Communicate with Senior Leadership to facilitate questions and discussions related to the deal models to gain approval + Communicate key pricing and incentive insights and recommendations, while driving consensus and being comfortable when challenged + Understanding product and category strategy, financial objectives, and pricing expectations + Ability to grasp economic concepts (especially P&L statements), commercial processes, systems, and controls + Managing the execution of a variety of price initiatives and ad-hoc analysis as needed to support business opportunities **Qualifications** + Bachelor's degree in related field, preferred, or equivalent work experience, preferred + 3+ years' experience in related field, preferred **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations or business staff + Administers and exercises policies and procedures + Ensures employees operate within guidelines + Works on complex projects of large scope + Develops innovative solutions to wide range of difficult problems + Decisions have a direct impact to work unit operations and customers + Frequently interacts with subordinates, customers, and peer groups at various management level **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/1/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-104k yearly 11d ago
  • Regional Supervisor

    Hissho Group

    Service supervisor job in New Haven, CT

    Full-time Description As a Regional Supervisor, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Regional Management and franchisees in the business operations and reports directly to the Regional Manager. Responsibilities: Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives• Achieves sales, profit, quality and customer service goals Monitors customer service, product quality, sanitation/HACCP protocols and product compliance Work with the Store Teams to control cost and maintain consistency Trains, motivates and develops Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources Develops strong working relationships through our retail and food service partners' organization to ensure that our Company remains the preferred supplier of its products Recruit and Supervise Company Chefs and Franchisees Visits units regularly to inspect unit operations Interfaces with existing clients to maintain satisfaction and retention Resolves client and customer satisfaction related issues Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact. Requirements Bachelor's degree or related experience. Sushi experience highly preferred. Proficiency in Microsoft Office. Strong organizational, problem-solving, and analytical skills. Proven ability to handle multiple projects and meet deadlines. Ability to deal effectively with a diversity of individuals at all organizational levels. Creative, flexible, and innovative team player. Candidate may reside in White Plains, Yonkers, New Haven, Stamford, Darien, or surrounding areas-position supports coverage across the Northeastern region. Ability and flexibility to travel as required. Proven ability to mentor and develop successful team members.
    $47k-77k yearly est. 60d+ ago
  • Ice Rink Supervisor| Part-Time | Mullins Center Community Ice Rink

    Oakview Group 3.9company rating

    Service supervisor job in Amherst, MA

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff. This role will pay an hourly wage of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 5, 2025. About the Venue This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. Responsibilities * Oversees all activity inside of the community ice rink * Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service. * Perform janitorial duties and ensures highest standard of cleanliness inside the building * Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance) * Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools * Demonstrate knowledge in all building related materials, equipment, and procedures. * Provides daily up-to-date reports to Ice Rink Director * Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions. * All other duties as assigned by Ice Rink Director or Mullins Center management. Qualifications * Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work * Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance. * Certified Ice Technicians through the US Ice Rink Association are preferred. * Cash register and cash handling experience a plus * Must pass a thorough background check * Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered. * Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner. * Deal knowledgably, pleasantly and professionally with the general public * Must be punctual and organized. Must be able to follow procedures. * Ability to work without supervision * Have a high school diploma, GED, or related trade school training; valid driver's license * Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis. * Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions * MUST have weekend availability Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $18 hourly Auto-Apply 53d ago
  • Snowsports Discovery Center Supervisor

    Mohawk Mountain Ski Area

    Service supervisor job in Cornwall, CT

    The Snowsports Supervisor is responsible for training and mentoring instructors by setting an example by following all policies and procedures, being approachable, and sharing knowledge with coworkers. This individual is responsible for overseeing the on hill operations of all daily and school group lessons under the direction of the Snowsports Directors. She/he will assist with the organization of group lessons, including the checking in and out of participants, communication with instructors and parents, and ensuring the safety of all parties involved. Supervisors may occasionally teach lessons based on the needs of the Snowsports Department. Reports to the Snowsports Directors.
    $41k-65k yearly est. 60d+ ago
  • Call Center - East Haven

    Hamilton Connections 3.7company rating

    Service supervisor job in East Haven, CT

    Hamilton Connections in Hamden is seeking Call Center associates in East Haven. Responsibilities Take inbound calls from customers Provide exceptional customer service throughout the appointment-setting process Skills Strong communication skills Computer knowledge and data entry Administrative experience Excellent customer service skills Fluency in English is required; additional language skills are a plus Must be reliable Detail $18.00 35 - 45 hours per week Monday - Saturday (rotating Saturday's) Long term position A $250 signing bonus offered to new hires who complete 60 days of service!
    $25k-30k yearly est. 39d ago
  • Ice Rink Supervisor| Part-Time | Mullins Center Community Ice Rink

    Oak View Group 3.9company rating

    Service supervisor job in Amherst, MA

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff. This role will pay an hourly wage of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 5, 2025. About the Venue This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. Responsibilities Oversees all activity inside of the community ice rink Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service. Perform janitorial duties and ensures highest standard of cleanliness inside the building Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance) Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools Demonstrate knowledge in all building related materials, equipment, and procedures. Provides daily up-to-date reports to Ice Rink Director Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions. All other duties as assigned by Ice Rink Director or Mullins Center management. Qualifications Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance. Certified Ice Technicians through the US Ice Rink Association are preferred. Cash register and cash handling experience a plus Must pass a thorough background check Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered. Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner. Deal knowledgably, pleasantly and professionally with the general public Must be punctual and organized. Must be able to follow procedures. Ability to work without supervision Have a high school diploma, GED, or related trade school training; valid driver's license Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis. Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions MUST have weekend availability Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $18 hourly Auto-Apply 60d+ ago
  • Snowsports Discovery Center Supervisor

    Mohawk Mountain Ski Area

    Service supervisor job in Cornwall, CT

    The Snowsports Supervisor is responsible for training and mentoring instructors by setting an example by following all policies and procedures, being approachable, and sharing knowledge with coworkers. This individual is responsible for overseeing the on hill operations of all daily and school group lessons under the direction of the Snowsports Directors. They will assist with the organization of group lessons, including the checking in and out of participants, communication with instructors and parents, and ensuring the safety of all parties involved. Supervisors may occasionally teach lessons based on the needs of the Snowsports Department. Reports to the Snowsports Directors.
    $41k-65k yearly est. 60d+ ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Hartford, CT?

The average service supervisor in Hartford, CT earns between $36,000 and $96,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Hartford, CT

$59,000
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