Clinical Team Lead/Education, Respiratory Care Services
Service Supervisor Job 15 miles from Holly Springs
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Campusfeatures 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Clinical Team Lead - Duke Raleigh Hospital
General Description of the Job Class
The Clinical Lead, Respiratory Therapist (RT) is a role developed to work in coordination with the RT leadership in an assigned unit or department to ensure the work is accomplished effectively. The Clinical Lead RT is the first line of support for staff, physicians, and other related providers on concerning RT specific clinical issues and topics. They will supervise, perform, evaluate and coordinate diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice, performing work in accordance with physician orders in the neonatal, pediatric and adult patient populations in intermediate, intensive and emergency care areas. They will be responsible for supervising, coaching, and mentoring their assigned core group of staff.
Duties and Responsibilities of this Level
Clinical Support
Perform all duties and responsibilities of the Respiratory Care Practitioner, Advanced Respiratory Care Practitioner and ECMO specialist
Demonstrates strong critical thinking skills, rapidly prioritizes both planned and unplanned events and proactively addresses actual and potential issues, exceeding patient expectations
Instruct and supervise patient and therapeutic assessments to assure optimal medical decisions
Expert in all RT technology in the assigned departments
Coordinate all emergency responses
Assist in the development/updates with clinical care protocols/policy and procedures
Evaluate patient care plans
Ability to interact with physicians/medical staff on a high level
Function as a liaison between Clinical Resource Manager, and Clinical Engineering to ensure proper operation and service of equipment. Document and report any malfunctioning or broken equipment
Leadership/Managerial
Develop expected job results, performance plans, and professional goals for assigned staff
Provide input into applicant hiring and termination decisions
Monitor and report all patient care, safety, medication, technical, and employee incidents
Monitor adherence to policy, procedures and practice guidelines
Monitor ventilator protocol adherence
Implement any necessary corrective actions in a timely manner
Conduct shift planning to include assignments and redirection of staff as needed
Assure appropriate supply inventory
Coordinate and monitor departmental improvement projects
Communicate daily activities to RT leadership
Education/Mentoring
Provide orientation, education and training as needed internal and external to Duke Respiratory Care Services
Assure/Assess respiratory care staff competency and safety
Plan and conduct instructional sessions
Communicate/educate changes in policy and procedures in an effective/consistent manner
Other
Coordinate the evaluation of products/equipment
Provide input into departmental equipment selection and function
Assist with all departmental clinical research projects
Serve on department related committees
Required Qualifications at this Level
Education
Work requires completion of a Bachelor's degree in Respiratory Care, Healthcare, Business, or a field related to the assigned clinical discipline.
Note: Candidates without a Bachelor's degree will be required to complete their degree within three (3) years of appointment.
Experience
Five years of experience in clinical respiratory therapy, including at least three years of experience in intensive care respiratory therapy; supervisory experience preferred.
Degrees, Licensure, and/or Certification
Current RT licensure from the North Carolina State Board of Respiratory Care
Registered Respiratory Therapist (RRT) by the National Board for Respiratory Care (NBRC)
Certification in Basic Life Support (BLS)
Certification in Advanced Cardiac Life Support (ACLS)
Certification in Pediatric Advanced Life Support (PALS)
Certification in Neonatal Resuscitation Program (if applicable)
Respiratory Specific Certifications (to be completed within 1 year of hire)
Adult Clinical Lead RT Adult Critical Care Specialist (ACCS)
Pediatric Clinical Lead RT Neonatal Pediatric Specialist (NPS)
Knowledge, Skills, and Abilities
Knowledge necessary to make appropriate clinical decisions and interaction relative to the specific age of a patient.
Skills validation/certification of competencies for the duties and responsibilities required for a Level I RT.
Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team.
Work is performed in all areas of the hospital.
Work may require lifting or pushing in excess of 30 pounds.
Required to carry emergency airway bag weighing approximately 20 pounds.
Work requires walking, running, climbing and bending.
Customer service and communication expertise.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Global logistics and Customer Service Manager
Service Supervisor Job 25 miles from Holly Springs
We seek an experienced Global logistics and Customer Service Manager to oversee our U.S. operations while coordinating international logistics for one of our overseas subsidiaries.
Responsibilities
Responsible for end-to-end logistics operations in the US, including following up the orders from the source to the US warehouse, tracking inventory levels, keeping the system updated, and coordinating the shipments between customer and logistics operators
Coordinate international operations for our subsidiary, aligning logistics, supply chain processes and operational best practices
Identify and implement process improvements across U.S. and international operations
Reviews logistics processes and procedures, identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs
Manages import and export documentation, including customs compliance, tariff codes, shipping declarations, and certificates of origin to ensure adherence to international trade regulations
Maintains databases of logistics and trade-related information, including vendor and carrier performance.
Liaises with freight forwarders, customs brokers, and shipping carriers to optimize import/export logistics and resolve shipment delays or issues
Reviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics
Responsible for keeping updated the inventory report, sales reports, and outstanding reports in coordination with Operations and Finance
Responsible for customer services (documentation and registration, Orders management, invoicing, and communication)
Supports the commercial team in operational tasks that accompany the sales, such as invoicing, shipment scheduling, and accounts receivable.
Monitors warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity
Ensures the timely delivery of products while mitigating potential delays or disruptions.
Assists the team with administrative tasks, including travel arrangements, expense management, scheduling appointments, and maintaining records.
With the support of finance and sales management, keep track of outstanding payments from customers
Performs other related duties as assigned
Education and experience
- Bachelor's degree in supply chain management, industrial engineering, or related field required
Years of experience: At least 3 years of experience in logistics and customer service
Technical Skills:
Extensive knowledge of shipping and distribution channels
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills
Service-oriented and able to resolve customer issues
Proficient with computer-based management systems for inventory control, shipping operations, and fulfillment services
Experience:
Previous experience in the logistics field required
Previous experience in customer service (preferred)
Direct Reports:
4 direct reports located overseas
Location:
Raleigh-Durham, NC
Business Office Supervisor
Service Supervisor Job 15 miles from Holly Springs
This role requires work hours of 7:00am ET - 3:00pm ET.
Key responsibilities and deliverables
As a pivotal Leader of the Assistant Center Team, your responsibilities will be wide ranging including but not limited to:
Utilize the Service Now platform to assess and assign each fee earner request
Supervise the workflow of the Assistant Center Team, create team schedules and delegate tasks
Assess the work performance of employees and identify areas that need improvement
Participate in the performance appraisal process in collaboration with HR
Manage Assistant team schedule
Generate reporting on utilization
Maintain target SLAs established by team management, troubleshoot and problem solve as necessary
Provide coaching and training as needed to Assistant team demonstrating knowledge of Freshfields resources and reinforcing best practices and procedures
Ensure high quality support is being provided and gathering feedback as needed
Be an ambassador for the US Assistant Center Support Team to fee earners
Foster high standards of client service
Participate in recruiting and onboarding efforts
Work closely with US team management on performance related matters
Project work as requested to include calendar management, booking domestic and international travel for Executives, setting up meeting rooms, approving expense reports, etc.
Key requirements (Communication/skills/experience)
Essential
Associates' degree/Bachelor's degree
1-3 years of supervisory experience and demonstrated leadership
3-5 years of administrative support experience in the legal or professional services industry.
Strong technical skills including knowledge of Microsoft Office including Word, PowerPoint, Outlook and Excel as well as the ability to learn additional programs used by the support team.
Ability to learn and implement best practices for support as outlined during training and coaching sessions.
Competencies
Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team.
An ability to work well in pressured situations while maintaining a professional attitude.
Able to work fast, accurately and to tight deadlines.
Independent self-starter able to problem solve and take full ownership of assigned tasks.
Excellent communication skills, both written and oral with an ability to interact at all levels.
Excellent organizational skills and attention to detail.
Ability to demonstrate absolute discretion with sensitive and confidential information.
An enthusiastic and committed approach, whilst always remaining flexible and proactive.
Ability to prioritize tasks, conflicting demands and deadlines and act on own initiative.
A strong team player with an ability to form supportive relationships throughout the firm.
Adaptable and open to change.
Willingness to broaden experience and develop skills further.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Manager, Broker Services
Service Supervisor Job 15 miles from Holly Springs
Title
Manager, Broker Services
About Us
Curi is a full-service advisory firm that serves physicians and medical practices. Equal parts fierce physician advocates, smart business leaders, and thoughtful partners, Curi's advisory, capital, and insurance offerings deliver valued advice that is grounded in client priorities and elevated by their outcomes. From data-driven advisory services to private wealth offerings to tailored medical malpractice insurance solutions and beyond, we deliver performance that is time-tested and trusted-in medicine, business, and life.
The Role
We are looking for an enthusiastic and client focused individual to work on our Mid-West/ West south Central team as a Manager, Broker Services. In this role, you will report to the VP, Broker Services and be responsible for executing on the company's client experience and retention strategies for broker-controlled business within the Mid-West / West south Central region. You will serve as a liaison between the company and agency/distribution partners. You will also serve as a "face of the company" and an ambassador of our brand, product, and mission - fostering positive relationships with the medical community, institutions, and organizations within the region, as well as with our new and existing broker partners. Working in tandem and collaboration with Underwriting, Risk Management, Claims, Finance and other key functional areas of the organization, you will utilize their strong product and market knowledge to ensure a high level of broker and insured satisfaction; to maximize policy retention and profitability; and to promote utilization of company platforms, products, and services.
Key Result Areas
Makes consistent business decisions, supports company underwriting and pricing philosophies and promotes ease of doing business with Curi.
Monitors agency results and follows-up with agent partners as to retention, persistency and compliance with company's initiatives, procedures and policies.
Actively participates in new agent/member on-boarding processes.
Provides ongoing training and education to agents to ensure they are knowledgeable about all Curi member benefits and mission to help physicians in medicine, business, and life.
Develops and maintains a professional working relationship with agents, insureds, underwriting, claims, risk management, finance, and corporate departments.
Keeps two-way communication between agents and the company continuously open and viable and encourages usage of all Curi's online platforms, especially the policy management portals.
Manages the renewal process for large accounts in collaboration with agents and internal stakeholders by delivering and presenting renewal policies to agent partners. Provides education on policy enhancements, coverage changes, pricing adjustments, and other relevant updates.
Encourages and attends joint client meetings with agents and/or Business Development representatives to foster a more meaningful direct relationship with the practice.
Stays alert for and advises company of any industry information, market intelligence, competitor products/services/strategic initiatives or changes in other carrier philosophies that could positively or adversely affect Curi. Also offers feedback on product enhancements that may resonate with our members.
Audits agent's Curi book of business to provide quality assurance feedback to agent and underwriting team.
Represents and promotes the company by being and active attendant and participant at relevant industry conferences, tradeshows, and conventions.
Timely entry and maintenance of CRM data in Salesforce application.
Reporting of activity, progress, and market intelligence during weekly team meetings.
Meet regularly and frequently with Business Development, Underwriting, Claims, Risk Management, and Curi Capital to stay abreast of their initiatives and services, to adequately educate our agents/members.
Actively contribute to the creation/improvement of service infrastructure and standards.
Assist with the development and implementation of corporate broker strategy.
Key Skills
Must be a self-starter
Excellent verbal and written communication skills with internal and external audiences
Outstanding organization, prioritization, and time-management skills
Familiarity with product lines, services, and competitive offerings
Ability to analyze and compare statutory financial data
Ability to deliver high-quality work with minimal supervision
Ability to handle multiple tasks simultaneously and display a professional demeanor in all situations
Ability to function as part of a team
Ability to preserve confidentiality and exhibit discretion
Key Qualifications
Required Education and Experience
Bachelor's Degree or equivalent combination of education and experience
8+ years of Medical Professional Liability experience or 10+ years in the commercial insurance industry space as a producer or in a healthcare business development/retention capacity
Property & Casualty Insurance Producer's License
Preferred Education and Experience
Bachelor's Degree
10+ years of Medical Professional Liability insurance experience
Travel
Regular and frequent regional travel throughout Mid-West / West south Central, and any additional states that may become part of the Mid-West / West south Central region. Occasional overnight and weekend travel within Curi footprint.
Benefits
Curi offers eligible team members and their dependents comprehensive health benefits, including medical, dental, vision, and life insurance.Other benefits for eligible team members include education assistance, annual bonus opportunity, 401(k) and employer match, short-term disability, long-term disability, flexible time off, and 13 paid holidays annually.
#LI-Remote
RequiredPreferredJob Industries
Other
RN Clinical Nurse IV Team Leader Labor and Delivery
Service Supervisor Job 23 miles from Holly Springs
Labor & Delivery is seeking a Clinical Nurse IV Team Leader for a 36 hours/week, evenings, nights, flexible scheduling position. Includes both clinical and administrative/non-clinical shifts; flexible scheduling for admin hours are available.
Our Labor & Delivery Unit is a Level III referral center, which provides care to both normal and high-risk laboring and ante partum patients. Approximately 4,200 babies are born each year at UNC Medical Center. Several thousand patients are also seen in its triage area. In addition, L & D providers and staff perform numerous high-risk procedures such as vaginal and cerclage placements, amniocentesis and versions as well as various fetal procedures, including IUTs, fetal shunt placements and exit procedures. The area consists of 15 labor and delivery rooms, 5 triage rooms, a 2-bed recovery room, and 3 operating rooms. Anesthesia coverage is provided 24/7.
UNC Health Care received Magnet Recognition by the American Nurses Credentialing Centerwhich recognizes quality patient care, nursing excellence and innovations in professional nursing practice.
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Clinical Nurse IV practices at the level of an expert practitioner of nursing as defined by Benner, P. (1984). From Novice to Expert. Addison-Wesley Publishing Company. The nurse at this level demonstrates expertise in caring for patients with multiple and complex problems. In addition to demonstrating clinical leadership on the unit, the Clinical Nurse IV serves as a resource and system-wide consultant to staff and participates in endeavors to increase nursing knowledge. The CN IV functions as a clinical leader.
As part of ourcareer ladder, the Clinical Nurse IV applicant should provide evidence of clinical nursing leadership and professional behaviors. A comprehensive Curriculum Vitae (CV) and a letter of recommendation from a professional nursing colleague are required and should be attached at time of application.
The CV should include evidence of the following categories whenever possible:
Work history
Educational Preparation
Professional Certifications
Course/Skill Certification
Professional Memberships
Professional Involvement
Committees, Task Force, Work Groups
Performance Improvement Projects/Teams & Role
Peer Review and/or Recruitment & Retention Activities
Presentations
Publications
Research
Community Involvement
Awards, Recognition and Grants
Relevant Continuing Education
Responsibilities:
1. Clinical Nursing Practice - Promotes an environment that values diversity, open communication, teamwork and exceptional service. Ensures that appropriate care and services are available to patients, clients and families for assigned shift. Facilitates interdisciplinary collaboration in patient/client care planning to achieve desired patient outcomes. Coordinates care with interdisciplinary team members. Demonstrates and role models clinical expertise in specified patient population and shares expertise with other staff. Promotes and ensures the use of the nursing process to provide quality patient care. Assesses and anticipates patient and family learning needs and organizes resources to ensure that they are met. Performs bedside point of care testing as required for patient care plan.
2. Education and Professional Development - Coordinates, designs and implements educational programs to meet identified learning needs of staff, patients and families. Promotes and ensures staff participation in continuing education, orientation, competency, in-service and staff development offerings. Participates in development and implementation of competency initiatives. Serves as an area of specialty consultant in the design of educational programs. Participates in development of and provides clinical expertise for patient education materials. Promotes professional growth of self and staff. Promotes a conducive environment for learning and provides educational experiences for students.
3. HR Management - Creates and promotes an environment conducive to recruiting and retaining staff. Provides feedback to Manager/Supervisor and Director to assist in hiring, promoting, transferring and terminating staff. Assists Nurse Manager by providing assigned staff with performance feedback and opportunity to set professional goals. Models and promotes behaviors that effectively give continual feedback to staff and colleagues. Integrates best practice standards regarding retention of staff in all aspects of practice.
4. Operational and Fiscal Management - Establishes and promotes standards of excellence for areas of responsibility and ensures consistent implementation by staff. Provides input about trends related to program development, space needs and fiscal realities. Ensures appropriate and adequate clinical staffing and skill mix to meet patient care needs on own shift and upcoming shift. Effectively uses clinical and financial information to assist Nurse Manager to establish and meet budgetary goals. Collaborates with Nurse Manager to implement strategies to increase revenue and cost-effectively manage personnel, supply and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Assists Nurse Manager to ensure that internal and external regulatory standards are met or exceeded.
5. Research and Performance Improvement - Collaborates with Nurse Manager to evaluate research that is applicable to practice and promotes changes in standards of care as appropriate. Guides research development and implementation. Utilizes resources in asking research questions and applying appropriate research methods Shares knowledge with colleagues through publication, presentations or other means .Develops, implements and evaluates new and creative approaches to meeting goals. Leads, participates and promotes performance improvement initiatives that focus on identified patient safety or quality of care opportunities.
Other Information
Other information:
Education Requirements:
Bachelor's degree in Nursing (BSN) from a school of professional nursing.
Licensure/Certification Requirements:
Licensed to practice as a Registered Nurse in the state of North Carolina.Basic Life Support (BLS) for Healthcare Provider certification
For positions at magnet hospitals, professional certification relevant to the practice area and on the ANCC Magnet approved list is required within the probationary period of employment.
Professional Experience Requirements:
Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment preferably with charge and precepting experience in the area of assignment.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Labor & Delivery
Work Type: Full Time
Standard Hours Per Week: 36.00
Salary Range:$35.47 - $54.18 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Night Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
RequiredPreferredJob Industries
Healthcare
Customer Service Manager
Service Supervisor Job 25 miles from Holly Springs
Working at Freudenberg: We will wow your world!
Responsibilities:
- Recruit and onboard entry-level customer service staff.
- Train new employees on company policies, procedures, and best practices.
- Schedule and manage staff workloads to optimize performance.
- Conduct timely and constructive performance evaluations.
- Address disciplinary actions and terminations in accordance with company policies.
- Lead a team of customer service representatives, ensuring adherence to quality service standards.
- Monitor and review customer interactions to maintain service excellence.
- Keep the team updated on changes to products and services.
- Collect and analyze data on customer complaints and inquiries.
- Prepare monthly performance reports for the customer service team.
- Develop knowledge-based documents, including FAQs and service summaries.
- Identify and recommend improvements to customer service processes to the Director of Customer Service.
- Assist in budget preparation for the Customer Service department.
- Perform other related duties as assigned.
Qualifications:
- Strong management and supervisory capabilities.
- Excellent verbal and written communication skills.
- Comprehensive understanding of customer service principles and practices.
- Highly organized with attention to detail.
- Ability to effectively resolve customer issues while maintaining professionalism.
- Strong coaching and mentoring skills for team development.
- Proficiency in Microsoft Office Suite or similar software.
**Education and Experience:
- Bachelor's degree preferred.
- Minimum of three years of customer service experience required.
- Previous supervisory experience preferred.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Filters Now LLC
Supervisor, Manufacturing Support (Nights)
Service Supervisor Job 25 miles from Holly Springs
divpb /b/pp This position operates on a 2-2-3 schedule, with 7:00 pm-7:00 am shifts. The Manufacturing Supervisor leads a team of manufacturing associates to perform upstream or downstream processing of bulk intermediates and/or bulk drug substances for biopharmaceutical products.
The Supervisor will plan, assign, and monitor daily tasks to ensure timely “Right First Time” execution and strict compliance with safety and quality regulations, e.
g.
, current Good Manufacturing Practice (cGMP).
As needed, the Supervisor will also lead teams on projects to author standard operating procedures (SOPs) or Master Batch Records (MBRs); implement corrective and preventive actions (CAPAs); and help specify, commission, and qualify new facilities and/or equipment.
/pp/ppA proven and qualified Supervisor will use knowledge and experience in upstream processing (seed expansion, bioreactor operations, cell culture harvest), downstream processing (purification and bulk filling) to teach others, troubleshoot, and continuously improve daily operations, and/or manufacturing support operations (solution preparation, assembly preparation, parts wash, and autoclave) activities.
/pp/pp The Supervisor will have a working knowledge of upstream processing equipment (incubators, biosafety cabinets, bioreactors, cell counters, blood gas analyzers, metabolite testing equipment), downstream processing equipment (mixing vessels, chromatography, tangential flow filters, virus filters), and/or manufacturing support equipment (mixing vessels, parts washers, and autoclaves).
Additionally, the manufacturing associate will have knowledge of general bioprocessing equipment such as filters, filter integrity testers, balances, pumps, pH/conductivity meters, and disposable technologies (disposable bags, sterile tubing welders, tubing sealers).
/pp/pp Additionally, the Manufacturing Support supervisor manages the staff who clean the GMP facilities.
/pp/pp The Supervisor will review manufacturing procedures and train manufacturing personnel to ensure that manufacturing operations are conducted accurately, safely, and compliantly.
The Supervisor will maintain a sense of ownership of the production processes, manufacturing environment and facility.
Following task execution, the Supervisor will review executed production batch records and production orders to ensure a comprehensive and accurate set of actions have occurred.
It is management's expectation that all deviations/events are documented and escalated according to KBI internal notification processes.
/pp The Supervisor will use leadership and technical expertise to drive process improvement initiatives, monitor processes and equipment, troubleshoot issues, and track/trend metrics.
/pp/ppb Position Responsibilities/b/pulli Plan, schedule, and support daily production tasks to ensure schedule adherence while maintaining a successful and cGMP compliant execution.
/lili Facilitate additional manufacturing activities and process support with other manufacturing groups, MSamp;T, PD, QA, Maintenance, Facilities, AFS and Microbiology.
/lili Ensure timely execution and review of batch documentation and logbooks, initiation of deviations, and execution and completion of ERP orders.
/lili Ensure timely corrections to batch documentation and logbooks.
/lili Supervise, coach, mentor, and train team members to maintain educated, qualified, and motivated employees.
Ensure staff maintain a high level of compliance to procedures and quality expectations.
/lili Ensure equipment and manufacturing facilities remain in working order by overseeing maintenance, cleaning, and ensuring timely submission of work orders for facility and equipment maintenance and repair.
/lili Author, train, review manufacturing procedures/lili Drive process improvement initiatives; troubleshoot issues; track and trend metrics; and author, review, and approve manufacturing deviations, CAPAs, and change controls, as needed.
/li/ulp/ppb Position Requirements/b/pp Supervisor:/pulli Bachelor's degree in a related scientific or engineering discipline and 4 years' experience in related cGMP manufacturing operations; or high school degree and 10 years' experience, or equivalent.
/li/ululli2+ years prior leadership/supervisory experience.
/li/ululli Demonstrated knowledge of upstream (cell culture or microbial fermentation) or downstream unit operations for production of biopharmaceuticals is preferred.
/lili Experience in single-use platform technology is preferred.
/lili Prior experience in a leadership/supervisory role is preferredu.
/u/lili Knowledge of quality systems and regulatory expectations is preferred.
/lili Excellent written and verbal communication skills are required.
/lili Must be organized and able to focus in a face-paced, multi-tasked environment and maintain operational efficiency and positive demeanor.
/li/ulp/pp Salary: Supervisor: $105,000-$125,000/ppspan Salary range provided per current averages and expectations.
The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.
KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs.
/span/pp style="text-align:inherit"/pp style="text-align:inherit"/ppispan KBI Biopharma is committed to providing a safe and healthy workplace.
Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status.
All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.
/span /i/pp/ppispan KBI Biopharma, Inc.
is an EEO/AA employer and actively seeks to diversify its work force.
Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.
/span/i/pp/ppispanI understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc.
to hire me.
If I am hired, I understand that either KBI Biopharma, Inc.
or I can terminate my employment at any time and for any reason, with or without cause and without prior notice.
I understand that no representative of KBI Biopharma, Inc.
has the authority to make any assurance to the contrary.
/span/i/pp/ppispanI attest with my signature below that I have given to KBI Biopharma, Inc.
true and complete information on this application.
No requested information has been concealed.
I authorize KBI Biopharma, Inc.
to contact references provided for employment reference checks.
If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
/span/i/p/div
Field Service Supervisor
Service Supervisor Job 38 miles from Holly Springs
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Summary:
Responsible for maintaining the scheduling of all fieldwork, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing the company's policies and procedures.
Responsibilities:
• Coordinate field repairs, services, and maintenance of equipment
• Direct troubleshooting, inspection, repair, and testing of equipment in the field
• Develop and maintain repair schedules for all field personnel on a daily basis
• Create work orders and oversee ordering of necessary parts and materials, providing all pertinent information to the service department administrative assistant for the closing of work orders and invoicing
• Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtaining customer approval for these services
• Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
• Oversee maintenance condition of all rental units in the field
• Responsible for receiving, pre-delivery, and delivery condition of all new equipment in the field, maintaining all necessary records
• Provide schedules for outside vendors and manufacturers
• Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
• Track the failed parts removed from all machines in the field - customer, internal, or warranty repairs within company guidelines
• Oversee maintenance of field technician service trucks, lube trucks, and other service department vehicles for safety, repairs, and maintenance
Education/Experience/Skills:
• Associate Degree or equivalent experience
• Five years experience as a heavy equipment technician
• Excellent written and verbal communication skills
• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
• Knowledge of the company's parts order system and work order system
• Proficient in Word, Excel, and other software programs
• Excellent organizational skills
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Meter Services Supervisor
Service Supervisor Job 7 miles from Holly Springs
TOWN OF APEX Meter Services Supervisor EXPECTED HIRING RANGE: $63,968.00 - 78,361.00 SCHEDULE: Monday - Friday 7am - 3:30pm
This position performs intermediate tasks with some independence and variety of work. The incumbent performs technical work supervising the electric and water meter data collection, testing, installation, replacement and repair functions for the Town.
A SAMPLE OF THE ESSENTIALS:
* · Assigns work to Senior Meter Technicians and Meter Technicians; manages and re-sequences routes to achieve maximum efficiency and develops new routes as needed to ensure all Town meters are read within the required timeframes.
* · Participates in the hiring process; trains new employees; schedules work and approves leave and time records; provides performance coaching and evaluation; trains employees on safety matters and ensures safety is continuously maintained within the division.
* · Manages and balances daily service order workloads for Senior Meter Technicians and Meter Technicians; trains personnel on procedures dealing with meter cycles and routes, proper meter changing and programming procedures, and Global Positioning System/Geographic Information System (GIS) software and related equipment; ensures meter technician equipment is up to date with proper programming software.
* · Conducts periodic meter audits; verifies location and number of existing water and electric meters, meter serial numbers and type of service; test meters for accuracy; replaces electric, water meters, and endpoints as necessary; monitors Automated Meter Reading/Advanced Metering Infrastructure system daily to ensure that all endpoints/meters are properly communicating to the network and records reads accurately.
* · Supervises and assists with utility non-payment disconnections and reconnections during and after work hours; this includes removing electric meters and re-installing them; ensures customers are reconnected within a timely manner.
* · Investigates and troubleshoots issues to bring Automated Meter Reading/Advanced Metering Infrastructure system back into performance standards; generates reports and dispatches staff to investigate accounts flagged by Automated Meter Reading/Advanced Metering Infrastructure system.
* · Responds to emergency service calls on disruptions dealing with the Automated Meter Reading/Advanced Metering Infrastructure system during and after scheduled work hours.
* · Manages, tracks and coordinates meter repairs with the Operations division and the Electric department.
* · Provides management reporting for benchmarks, performance measures, budget and operational methods.
* · Maintains frequent communication with customers concerning their utility usage/data; generates data usage graphs for customers as requested; develops plans to provide public education and communication about changes to meter services.
* · Performs related tasks as required.
WHAT YOU'LL NEED:
Position requires an Associate's Degree and a minimum of five (5) years of experience, or an equivalent combination of education and experience.
WHO WE ARE:
Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 75,000 and was ranked in 2015 as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the 96% job satisfaction rating received in the last employee opinion survey conducted with our employees.
WHAT WE OFFER:
Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:
* Paid medical, dental, vision, and life insurance for employees
* 5% contributions to the NC401(k) retirement plans (no matching required)
* Participation in the Local Government Employees' Retirement System (LGERS), 6% contribution by employee
* Traditional sick and vacation leave
* 80 hours Peak Paid Time Off per year (after completion of probation)
* $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
* Paid parental, caregiver, and bereavement leave
* 13 paid holidays
* Longevity pay
* Tuition assistance
* Expansive wellness program, and more!
KEEP IN MIND:
Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment.
The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
Selling and Service Supervisor
Service Supervisor Job 40 miles from Holly Springs
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.
We are looking for a reliable, driven, and team-oriented Selling and Service Supervisor (SSS) to join our team. As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Supervisor is responsible for driving sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and holding associates accountable on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, responding to customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Supervisor has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion.
Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine!
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
Confident and professional communicator
You Also Have:
High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
Ability to train and coach associates on selling behaviors to ensure high performance
Flexibility to work evenings, weekends and public holidays
As The Selling and Service Supervisor, You Will:
Consistently greet customers and educate them on current promotions
Complete the markdown process in a timely manner with accuracy and according to company standards
Sign/advertise merchandise accurately according to directive and current promotions
Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
Recommend, select, and help locate or obtain merchandise based on customer needs and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.
Collaborate with store management team to organize marketing and promotional campaigns, and to coordinate staff schedules and activities
Resolve customer issues while aligning to the core values of trust, integrity, and respect
Build rapport with customers and team, resulting in repeat customers and engaged associates
Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
Participate and support in training for new company programs, procedures, and technologies
Consistently model and coach the selling behaviors to meet or exceed key performance indicators
Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
Efficiently complete tasks or special projects assigned by store leadership
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Blood Bank Supervisor OR Transfusion Services Supervisor on Day Shift
Service Supervisor Job 15 miles from Holly Springs
Highlights:
Located at one of North Carolina's Top Health Systems
Responsible for overseeing an entire blood bank/transfusion services section of the laboratory
FTEs: Between 10-30
Compensation includes a competitive hourly rate, top-notch benefits package and relocation assistance (if necessary). This facilities benefits package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as medical and dental care and retirement, this facility also offers a wide range of family-friendly and cultural benefits to attract, support and reward the skilled employees that come to work at this organization.
Requirements:
Bachelor’s Degree or Master’s Degree
ASCP, AMT or equivalent certification. SBB or BB Certification preferred but will consider MT/MLS as well.
Permanent and Full Time Position
Interested in learning more? Contact Andrea at andrea@ka-recruiting.com or call/text 617-746-2745.
ACC 0122400
Service Supervisor
Service Supervisor Job 15 miles from Holly Springs
Benefits:
Collaborative Culture
Innovative Environment
Competitive Pay
Opportunity for advancement
Training & development
Wellness resources
Flexible schedule
Calling all Game-Changers, Innovators, Challengers of the known. We need
you
.
The Role:We are currently seeking enthusiastic individuals to join our Team of Service Supervisors. Our Supervisors are an extension of management. They uphold the integrity of the brand, run great shifts, and are supportive of each team member on shift.
The responsibilities will include:
Supports operational excellence by running great shifts, upholding quality standards, and maintaining responsible financials.
Delivering genuine, unforgettable experiences for the guests and team.
Resolves concerns or issues promptly and professionally.
Supports in training, directing daily work responsibilities, and providing performance feedback and coaching in support of continuous development.
Upholds health and safety standards, ensuring compliance with regulations and best practices.
Who We're Looking For:The ideal candidate for this role will possess:
Previous experience as a Supervisor or in a hospitality, retail, or a similar customer-facing role.
Strong leadership, communication, and interpersonal skills.
Exceptional customer service skills with a genuine passion for hospitality.
Excellent problem-solving abilities and decision-making skills.
Ability to work in a fast-paced environment and handle high-pressure situations.
A positive attitude and willingness to go above and beyond for our guests.
Familiarity with health and safety regulations.
Requirements:
Must meet state minimum age for serving alcoholic beverages.
Participate in NC ABC training. ServSafe Certification is a plus.
Must be able to lift 50 lbs.
Interested in a flexible schedule, including nights and weekends.
Confident with technology and point of sales systems.
Willing to learn and grow in the role.
Ready to Roll?If you're ready to embark on a rewarding journey with Jaguar Bolera and become a part of our vibrant team, we want to hear from you! Jaguarbolera.com
Jaguar Bolera is the perfect culmination of tradition and innovation, an inspired collaboration between culinary enthusiasm, self-guided imbibing and entertainment, and a custom, curated approach to crafting eating, drinking, and gaming experiences for the entire group.
The menu interlaces woodfire-cooked fare from the American South with the brilliance of traditional Mexican cuisine - territories historically inhabited by the Jaguar.
“Bolera” is the Spanish word for bowling alley, nodding to the concepts full-length bowling lanes and duckpin balls and pins. The 20,000 sq foot venue has multiple stations for self-serve custom brews, craft cocktails, and keg wines.
Compensation: $22.00 - $26.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Jaguar Bolera changes the game and redefines the industry with its innovative, clever, and open-minded approach to culinary excellence, self-guided imbibing, and experiential entertainment.
It is the evolution of the entertainment industry as a creator of memories and steward of good times.
At Jaguar Bolera,
you
are the inspiration for genuine, authentic experiences that bring people together.
Your enthusiasm, drive, and sense of purpose are the key components for producing quality on each plate,
a smile on every face, and adding value to the time people choose to spend with us.
The crew at Jaguar Bolera is committed to curating an environment where each team member has an opportunity to contribute to building something brilliant.
Each team member has an opportunity to learn and earn, create a pathway for a career, or shape their financial future.
Join us as we continue to break the mold, challenge the known, build and grow, and have a great time doing it.
Sales & Service Supervisor
Service Supervisor Job 49 miles from Holly Springs
Full time
State:
North Carolina
City:
Charlotte
Zip Code:
28269
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role
Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!
The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.
Additional responsibilities include but are not limited to:
• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
You have...
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************
PT Recreation Center Supervisor - Alston-Massenberg Center
Service Supervisor Job 31 miles from Holly Springs
Performs a variety of tasks in the maintenance, operation, and supervision of the Alston-Massenberg Facility for the Town of Wake Forest. Duties and Responsibilities
Supervision of facility patrons.
Locking and unlocking of buildings.
Maintaining records and reports.
Monitors equipment, facility, and HVAC use.
General maintenance and upkeep of facility.
Essential Functions
Knowledge, Skills, and Abilities
Strong interpersonal and communication skills.
Must possess the ability to relate to and communicate with individuals and with groups of people.
Must possess independent decision-making ability.
Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Must be capable of exerting up to 100 pounds of force occasionally.
Must possess the visual acuity to perform labor tasks, operate equipment and inspect the work performed, and review work for accuracy, neatness, and thoroughness.
Minimum of high school diploma or equivalent.
Possession of a valid North Carolina driver's license.
Must submit to pre-employment drug screen.
CPR/AED/First Aid Certification
Minimum Qualifications
Any combination of education and experience equivalent to graduation from high school with considerable experience working in an administrative assistant and/or customer service role. Some experience in a supervisory role is preferred.
Approximate Working Hours:
Wednesdays - 12pm-4pm (Front Desk Coverage)
After Hours Rentals
Saturdays: 4:45pm-midnight
Sundays: Mar-Aug. 7:45am-1:00pm and/or 4:45pm-midnight
Sundays: Sept.-Feb. 7:45am-3:30pm, 4:45pm-midnight, or 7:45am-midnight
Call Center Member Support Supervisor - NC MLK Location
Service Supervisor Job 25 miles from Holly Springs
Call Center Supervisor
Reports to: Call Center Manager
Department: Call Center Operations
Compensation: $17.00 - $19.00 DOE
Purpose: Supervise and guide Call Center agents to ensure team performance meets department operational standards while delivering +1 customer service to internal and external customers.
Duties and Responsibilities:
Monitor and evaluate agent performance, provide learning or coaching opportunities, and ensure department standards are met to drive +1 customer satisfaction.
Assist with resolving agent questions/problems, developing independence and use of resources, and using solid judgement skills.
Monitor, evaluate, and complete call quality scorecards on a monthly basis as designated by Call Center Leadership.
Oversee the staff scheduling process, including optimizing and monitoring breaks and lunches, to support call volume and help identify coverage gaps and scheduling solutions to meet business needs.
Monitor, analyze, and report on Call Center metrics to management on team performance and strategize to maintain department goals.
Lead in the recruitment process to employ new talent while maintaining the agent onboarding process, with Call Center management approval.
Own employee relations process and make recommendations for disciplinary actions with Call Center management approval. Collaborate with HR to determine solutions and execute approved corrective action delivered to agents.
Occasionally assist in answering inbound calls from customers based on call volume needs.
Act as a point of contact for escalated forms of communication from internal and external customers.
Maintain department inboxes, process refunds, and other items as designated by call center management, and ensure items are completed within Excel Fitness standards.
Help oversee the cleanliness of the Call Center.
Perform additional duties as assigned.
Qualifications:
Minimum of two (2) years Call Center experience preferred, not required.
Minimum of one (1) year Leadership experience supporting and supervising the work of a small team of employees.
HS diploma or equivalent required and must be at least 18 years old.
Lead by example and build effective relationships by inspiring and supporting others.
Familiar with and actively upholds the Excel mission, values, vision, and culture, as well as the Planet Fitness brand.
Strong knowledge and familiarity of Planet Fitness operations and membership practices.
Proficient verbal and written skills to effectively communicate.
Proven ability to efficiently utilize system applications to assist with all member inquiries, process Proficiency in Microsoft Office, CRM systems and other related applications.
Exceptional verbal and written communication skills are required.
Ability to exercise excellent judgement and direct others clearly and effectively.
Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.
Punctuality, reliability, patience, and a strong willingness to go above and beyond.
Supervisory Responsibility: This position supports management in the daily operation of the Call Center and has direct supervisor responsibility over a designated team of up to 15 agents. Will ensure team can adequately exhibit and maintain all Excel values, principles, policies, and duties, as well as meets established performance metrics.
Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need.
Travel: No travel is expected for this position.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
POOL - Evening/Weekend Center Supervisor (Part-time)
Service Supervisor Job 38 miles from Holly Springs
First Section Pool Title POOL - Evening/Weekend Center Supervisor (Part-time) Pool Number S93-18 Announcement Summary This is a continuous recruitment pool not specifically advertised. The pool is continuous in order to develop a qualified pool of interested candidates.
We invite applications to be submitted for potential openings.
Duties
Evening Office Center Supervisor duties consist of daily reporting of evening/weekend classes, ensuring that rooms are open and ready for class, providing instructors with assistance in securing audiovisual aids, equipment and instructional materials, communicating instructor tardiness/absenteeism and responding to emergencies, if needed.
* Document and Report class and instructor issues
* Open rooms and have them ready for class
* Assist evening/weekend instructors with equipment and materials
* Assist students with concerns or issues and direct them to the appropriate person for resolution, if necessary
* Work with the Director of Curriculum Evening and Weekend Programs to ensure FTCC
* Policies and Procedures and maintained
* Perform other duties as assigned
Minimum Qualifications
High School Diploma and one year of responsible clerical experience. Must be proficient with Microsoft Office and other computer skills necessary for successful job performance, good communication and organizational skills and the ability to deal effectively and professionally with the public.
Preferred Qualifications
An Associate's Degree in Office Systems Technology or a related field.
Full or Part Time Part Time Special Instructions to applicants
NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.
Announcement Details
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
Close Date
Supervisor, Passenger Service Operations
Service Supervisor Job 14 miles from Holly Springs
Airline Customer Service Supervisor employed by Trego/Dugan Aviation at RDU
General Purpose of Job:
Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.
Essential Duties and Responsibilities:
Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.
Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
Maintains emergency checklists and supplies.
Prepares and submits verbal and written reports related to service activities and Agents as required.
Updates Multi-User Flight Information Display System (MUFIDS) as required.
Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.
Competency/Behavioral Requirements:
Direct and participate in the work of daily operations activities
Prepare timely written and verbal reports, training demonstrations, etc.
Follow oral and written instructions
Communicate effectively both verbally and in writing
Deal effectively and courteously with co-workers and customers
Exercise sound, independent judgment
Analyze situations and problems with a results-oriented focus
Resolve conflict effectively
Identify and evaluate solutions, and effectively implement determined action
Approach problem-solving creatively and with a team orientation
Present an overall professional image
Perform the essential functions of the job without posing a threat to the health and safety of others
Model and promote acceptance and respect for differences among employees
Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client's goals and objectives.
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
CALL CENTER SALES SUPERVISOR
Service Supervisor Job 31 miles from Holly Springs
The 1-800-PACK-RAT/Zippy Shell contact center sales team is looking for a Sales Supervisor. In this position you would be responsible for working behind the scenes to assist sales representatives with pricing and scheduling needs, improve agent performance, and supervise a team of representatives. This position is critical to the success of the contact center and will be expected to work cross functionally and partner with other departments' leaders to drive efficiency and production throughout 1-800-PACK-RAT/Zippy Shell.
Physical demands
This position will require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds or more.
Primary job responsibilities
* Responsible for coaching and driving agent performance
* Interpret and use contact center reporting to drive call metrics
* Assist agents while working with facilities to provide solutions and overcome customer concerns
* Provide expertise to current sales representatives regarding proper sales and booking procedures
* Provide accurate information and answer questions from sales representatives about various services offered by 1-800-PACK-RAT
* In office supervision of all in-office sales representatives working in the Wake Forest headquarters.
Required skills
* 4 or more years of proven success in a sales leadership role
* Supervisory experience in a call center with 100+ agents
* Excellent mentoring, coaching, and people management skills
* Strong phone presence along with excellent verbal and written communication skills
* Strong organizational and time management skills
* PC proficiency with experience using Microsoft Outlook, Word and Excel
* Ability to manage multiple priorities and workflow
* Possess good judgment, leadership and business skills
* Versatility, flexibility and willingness to work with constantly changing priorities
* Must be able to work nights(1pm-10pm), Saturdays and/or Sundays.
* Ability to work in office (this is not a remote position)
Education
* High school diploma required
* A bachelor's degree in business administration or related field preferred
Benefits:
* Home every day.
* Competitive wages based on experience.
* Comprehensive benefits package including health, dental, and vision insurance.
* Paid time off and holidays.
* 401K with company match.
1-800-PACK-RAT, LLC is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
RN Clinical Nurse IV Team Leader Labor and Delivery
Service Supervisor Job 40 miles from Holly Springs
Labor & Delivery is seeking a Clinical Nurse IV Team Leader for a 36 hours/week, evenings, nights, flexible scheduling position. Includes both clinical and administrative/non-clinical shifts; flexible scheduling for admin hours are available.
Our Labor & Delivery Unit is a Level III referral center, which provides care to both normal and high-risk laboring and ante partum patients. Approximately 4,200 babies are born each year at UNC Medical Center. Several thousand patients are also seen in its triage area. In addition, L & D providers and staff perform numerous high-risk procedures such as vaginal and cerclage placements, amniocentesis and versions as well as various fetal procedures, including IUTs, fetal shunt placements and exit procedures. The area consists of 15 labor and delivery rooms, 5 triage rooms, a 2-bed recovery room, and 3 operating rooms. Anesthesia coverage is provided 24/7.
UNC Health Care received Magnet Recognition by the American Nurses Credentialing Centerwhich recognizes quality patient care, nursing excellence and innovations in professional nursing practice.
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Clinical Nurse IV practices at the level of an expert practitioner of nursing as defined by Benner, P. (1984). From Novice to Expert. Addison-Wesley Publishing Company. The nurse at this level demonstrates expertise in caring for patients with multiple and complex problems. In addition to demonstrating clinical leadership on the unit, the Clinical Nurse IV serves as a resource and system-wide consultant to staff and participates in endeavors to increase nursing knowledge. The CN IV functions as a clinical leader.
As part of ourcareer ladder, the Clinical Nurse IV applicant should provide evidence of clinical nursing leadership and professional behaviors. A comprehensive Curriculum Vitae (CV) and a letter of recommendation from a professional nursing colleague are required and should be attached at time of application.
The CV should include evidence of the following categories whenever possible:
Work history
Educational Preparation
Professional Certifications
Course/Skill Certification
Professional Memberships
Professional Involvement
Committees, Task Force, Work Groups
Performance Improvement Projects/Teams & Role
Peer Review and/or Recruitment & Retention Activities
Presentations
Publications
Research
Community Involvement
Awards, Recognition and Grants
Relevant Continuing Education
Responsibilities:
1. Clinical Nursing Practice - Promotes an environment that values diversity, open communication, teamwork and exceptional service. Ensures that appropriate care and services are available to patients, clients and families for assigned shift. Facilitates interdisciplinary collaboration in patient/client care planning to achieve desired patient outcomes. Coordinates care with interdisciplinary team members. Demonstrates and role models clinical expertise in specified patient population and shares expertise with other staff. Promotes and ensures the use of the nursing process to provide quality patient care. Assesses and anticipates patient and family learning needs and organizes resources to ensure that they are met. Performs bedside point of care testing as required for patient care plan.
2. Education and Professional Development - Coordinates, designs and implements educational programs to meet identified learning needs of staff, patients and families. Promotes and ensures staff participation in continuing education, orientation, competency, in-service and staff development offerings. Participates in development and implementation of competency initiatives. Serves as an area of specialty consultant in the design of educational programs. Participates in development of and provides clinical expertise for patient education materials. Promotes professional growth of self and staff. Promotes a conducive environment for learning and provides educational experiences for students.
3. HR Management - Creates and promotes an environment conducive to recruiting and retaining staff. Provides feedback to Manager/Supervisor and Director to assist in hiring, promoting, transferring and terminating staff. Assists Nurse Manager by providing assigned staff with performance feedback and opportunity to set professional goals. Models and promotes behaviors that effectively give continual feedback to staff and colleagues. Integrates best practice standards regarding retention of staff in all aspects of practice.
4. Operational and Fiscal Management - Establishes and promotes standards of excellence for areas of responsibility and ensures consistent implementation by staff. Provides input about trends related to program development, space needs and fiscal realities. Ensures appropriate and adequate clinical staffing and skill mix to meet patient care needs on own shift and upcoming shift. Effectively uses clinical and financial information to assist Nurse Manager to establish and meet budgetary goals. Collaborates with Nurse Manager to implement strategies to increase revenue and cost-effectively manage personnel, supply and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Assists Nurse Manager to ensure that internal and external regulatory standards are met or exceeded.
5. Research and Performance Improvement - Collaborates with Nurse Manager to evaluate research that is applicable to practice and promotes changes in standards of care as appropriate. Guides research development and implementation. Utilizes resources in asking research questions and applying appropriate research methods Shares knowledge with colleagues through publication, presentations or other means .Develops, implements and evaluates new and creative approaches to meeting goals. Leads, participates and promotes performance improvement initiatives that focus on identified patient safety or quality of care opportunities.
Other Information
Other information:
Education Requirements:
Bachelor's degree in Nursing (BSN) from a school of professional nursing.
Licensure/Certification Requirements:
Licensed to practice as a Registered Nurse in the state of North Carolina.Basic Life Support (BLS) for Healthcare Provider certification
For positions at magnet hospitals, professional certification relevant to the practice area and on the ANCC Magnet approved list is required within the probationary period of employment.
Professional Experience Requirements:
Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment preferably with charge and precepting experience in the area of assignment.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Labor & Delivery
Work Type: Full Time
Standard Hours Per Week: 36.00
Salary Range:$35.47 - $54.18 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Night Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
RequiredPreferredJob Industries
Healthcare
Blood Bank OR Transfusion Services Supervisor in North Carolina
Service Supervisor Job 15 miles from Holly Springs
Blood Bank or Transfusion Services Supervisor Opening at an award winning hospital in North Carolina. This hospital is known for its outstanding care and groundbreaking research. In addition, this facility is ranked nationally in multiple adult and pediatric specialties.
This hospital is looking to hire a permanent and full time Blood Bank Supervisor on Day Shift. The Blood Bank Supervisor is responsible for the day to day operations of the entire blood bank department including (but not limited to) mentoring staff, training and evaluating employees, ensure CAP/AABB compliance, maintain inventory and more! For consideration, applicants must have his or her BS Degree in addition to SBB, BB, MT/MLS ASCP Certification.
If you are not interested in a leadership opportunity there are bench openings across all departments of the laboratory including blood bank/transfusion services, chemistry, hematology, microbiology as well as in their pediatric laboratory!
Compensation includes a competitive hourly rate, top-notch benefits package and relocation assistance (if necessary). This facilities benefits package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as medical and dental care and retirement, this facility also offers a wide range of family-friendly and cultural benefits to attract, support and reward the skilled employees that come to work at this organization.
Interested in pursuing a laboratory position? Or have any questions on this position? Contact Andrea at 617-746-2745 (text or call) and/or andrea@ka-recruiting.com!
ACC 236112281