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Service supervisor jobs in Idaho - 324 jobs

  • Underwriting Supervisor

    SIF, Idaho Workers' Compensation

    Service supervisor job in Boise, ID

    SIF (Idaho Workers' Compensation) is a leader in Idaho workers' compensation. Because we live and work locally, we recognize that our customers are the backbone of Idaho's economy, and we are proud to offer services that protect their businesses and injured workers and support their financial strength. We empower our team to put people first, grow professionally, and have fun. At SIF, we're passionate about Idaho and we're passionate about what we do. We are currently seeking an Underwriting Supervisor to join our team! As an Underwriting Supervisor, you will be responsible for responsible for providing leadership and guidance to a team of Underwriters in their performance of producing a profitable book of business. The Underwriting Supervisor will lead, coach and train Underwriters to help them achieve their new business, customer engagement, and service goals. Responsibilities: Oversee the underwriting of workers' compensation insurance policy contracts with an emphasis on writing new business to increase profitability and cancelling unprofitable and/or high-exposure business. Promote a sales approach that focuses on building relationships with agents to better understand their needs, books of business and upcoming opportunities, and develop solutions to their challenges through open-ended questions and active listening. Regularly engage agents to represent SIF and lead discussions about their needs and upcoming opportunities as well as regulatory changes, SIF policies, etc. Achieve production and profitability goals for their assigned team's book of business, including new business hit ratios, target loss ratios and other Key Performance Indicators. Ensure compliance with applicable laws and administrative rules as well as departmental processes and procedures. Ensure productivity metrics, service time and quality levels are maintained by overseeing daily workflow and adjusting team resources as needed. Build collaborative relationships with your team, colleagues and others within the organization to enrich SIF's culture. Handle escalated calls to help resolve customer concerns, facilitating a positive customer experience. Lead team members in providing an exceptional customer experience for both internal and external stakeholders. Demonstrate understanding and support of SIF's strategic and financial objectives through both actions and words. Understand how to utilize departmental metrics to assess team and individual performance and guide decision making. Identify process-related issues and provide recommendations to improve efficiencies. Facilitate weekly check-ins and quarterly coaching conversations with your team to build trust and engagement and to support continuous learning and professional development. Your qualifications should include: Bachelor's degree or an equivalent combination of education and experience. Minimum 5 years of experience in a Workers' Compensation underwriting role. Associate in Commercial Underwriting (AU), Associate in General Insurance (AINS), Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU) or other insurance related designations preferred. Advanced knowledge of workers' compensation laws and regulations including National Council on Compensation Insurance (NCCI) and Idaho Code. Experience leading, training, developing and coaching employees with an emphasis on building a team focused on providing exceptional customer service. Proficiency using Microsoft Office products and analytical reporting tools such as Tableau, Power BI, Cognos, etc. to produce high-quality reports and presentations. Excellent interpersonal communication skills to consult, negotiate and interact effectively with all levels within the organization and external customers. Strong analytical and critical thinking skills to effectively interpret and explain laws, rules, regulations, policies and related business concepts and practices. Ability to act with discretion and use professional judgement when dealing with sensitive and confidential information and/or issues. What you can expect! A fun, collaborative culture Work-life balance Professional development opportunities that are more than just “talked about”, they actually happen! Competitive hourly pay rate Generous paid time off Amazing insurance benefits package Retirement benefits that rock - membership in PERSI (pension plan) as well as retirement savings options via 401(k) and 457 plans. SIF values diversity and we are an equal opportunity employer. Please note that applicants need to have legal authority to work permanently in the U.S.
    $60k-88k yearly est. 1d ago
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  • Supervisor Laboratory Support Services

    Kootenai Health 4.8company rating

    Service supervisor job in Idaho

    Organizes and directs the daily activities of pre-analytical laboratory areas and staff (e.g. phlebotomy, specimen processing, lab front desk) in the inpatient and/or outpatient setting. Responsibilities * Responsible for supervising laboratory personnel performing specimen collection, processing, and providing clerical support * Works closely with the other support services supervisors to ensure operational alignment of sites and shifts * Works with other technical supervisors to ensure processing meets the needs of technical testing in all departments * Serves as resource and role model per Kootenai Health standards * Observes and performs troubleshooting procedures for specimen collection, processing, and reporting problems, and institutes corrective actions * Performs a variety of tasks * A certain degree of creativity and latitude is required * Performs other related duties as assigned * Familiar with standard concepts, practices, and procedures within the field * Relies on experience and judgment to plan and accomplish goals * Regular and predictable attendance is an essential job function * Competent to meet age specific needs of the unit assigned Requirements and Minimum Qualifications * Associates degree required; 2 years' related experience may be accepted in lieu of an Associate's degree * Continuing education and certification following hire strongly encouraged * Minimum 3 years of pertinent full time laboratory experience required in addition to education requirement * Phlebotomy or related medical/laboratory certification preferred Working Conditions * Must be able to maintain a sitting position * Typical equipment used in a clinical job * Must be able to lift and move up to 25 lbs * Must be able to stoop, crouch, or bend About Kootenai Health: Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider. As your next employer, we are excited to offer you: * Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment. * Competitive salaries with night, weekend, and PRN shift differentials * An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching * Employees receive discounts at The Wellness Bar, PEAK Fitness, and more * Robust and interactive employee referral program * And much more Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you! Apply today! Please contact the HR Front Desk at ************ or email [email protected] with any questions. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex. * Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it * Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
    $55k-73k yearly est. 1d ago
  • Service Lead

    Lolli & Pops 4.5company rating

    Service supervisor job in Boise, ID

    As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
    $34k-57k yearly est. 60d+ ago
  • Service Supervisor

    Default 4.5company rating

    Service supervisor job in Idaho

    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift
    $38k-52k yearly est. 29d ago
  • Customer Service Manager

    Coeur D Alene, Id 83814 3.3company rating

    Service supervisor job in Coeur dAlene, ID

    Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills
    $24k-32k yearly est. 28d ago
  • Service Manager - Plumbing Operations Manager

    Straight Shooter Plumbing and Rooter

    Service supervisor job in Idaho

    Straight Shooter Plumbing And Rooter is hiring a full-time Service Manager - Plumbing Operations Manager in Hayden, ID. This is a key leadership role responsible for overseeing daily field operations, technician performance, and service quality across Kootenai and Bonner counties. If you have experience managing service teams and driving operational success, apply today! Pay: $70,000 annually, weekly pay, and performance bonuses and profit sharing Benefits: Health insurance Paid time off (PTO) Paid holidays Uniforms A company vehicle to take home and a fuel card Company phone/tablet Opportunity to dispatch from home Keep reading to learn more about this management position! WHAT WE'RE ALL ABOUT At Straight Shooter Plumbing and Rooter, we are North Idaho's top plumbing company, offering a range of expert services since 2020. With over 30 years of combined experience, our skilled team delivers high-quality workmanship and peace of mind. We prioritize our employees by providing various benefits and fostering a supportive work environment that encourages professional growth. Join our fantastic team today! WHAT WE'RE LOOKING FOR IN A SERVICE MANAGER - PLUMBING OPERATIONS MANAGER If you meet the following criteria, we want you as our Service Manager - Plumbing Operations Manager! 8+ years of service plumbing experience is required Valid driver's license Experience as a manager Experience in the plumbing industry Experience in KPI management Excellent customer service skills If this sounds like you, apply for this management position! DAY-TO-DAY This is a full-time management role based in Hayden, ID, with duties throughout Kootenai and Bonner counties. In this role, you'll oversee all aspects of daily operations. You'll lead technicians, ensuring performance goals are met and service standards are upheld. Your role will involve tracking revenue metrics, overseeing estimates and scheduling, and maintaining customer satisfaction through follow-ups and consultations. You'll train new hires, refine employee skills, and collaborate with ownership to implement strategic improvements. Every day, you'll play a vital role in ensuring the success of our team and the satisfaction of our customers. Are you ready to join a company that values leadership, performance, and professional growth? Our initial application process is quick, easy, and mobile-friendly. Apply now!
    $70k yearly 60d+ ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Service supervisor job in Boise, ID

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $83k-106k yearly est. 3d ago
  • Operations Supervisor

    Medspeed 4.2company rating

    Service supervisor job in Meridian, ID

    Monday-Friday 6 AM - 2 PM Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives. How you Will Contribute: •Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development •Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching •Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities •Ensure accuracy and ongoing system maintenance of route, client and variable stop data •Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file •Assist operations team with projects to improve operational efficiency and service quality •All other job-related duties as assigned •Work to promote MedSpeed team culture Skills for Success: •Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field •1-3 years of progressive business experience preferred •Successful experience applying quality management principles •Strong project management skills •Excellent written and oral communication, strong interpersonal skills•Strong customer relation skills, demonstrated ability to interact with key decision makers •Process-oriented mindset focused on continuous improvement, excellent problem-solving skills •Collaborative work style, able to work well within and across departments •Result & action oriented with a sense of urgency •Rational thinker with the ability to excel in stressful situations •Demonstrated leadership ability •Strong computer skills, Microsoft Office Suite proficiency Our Commitment to You: MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future. Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at **************** As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws. MedSpeed is an Equal Opportunity Employer #INDSP
    $44k-70k yearly est. Auto-Apply 37d ago
  • Mining Field Service Supervisor

    Western States Careers

    Service supervisor job in Pocatello, ID

    ESSENTIAL FUNCTIONS: Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees. Completes assigned technician's annual performance appraisals on or before their anniversary dates. Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls. Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work. Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair. Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards. Discounts shop labor rates to gain business as necessary. Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store. Works with field technicians to gain customer consent for quoted or estimated work prior to the repair. Meets final repair performance versus quoted amounts expectations of on or under quote. Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas. Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas. Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired. Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair. Duplicate Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc. Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area. Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders. Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice Owns responsibility for the productivity of the technicians assigned to the team. Will be measured by and held accountable for invoicing service calls according to WIP turns metric. Coordinates the usage, rental or purchase of special tooling needed to perform repair work. Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options. Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work. Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts. Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year. Approves employees' work time and adjusts employee time on work orders as needed Works directly with Field Technicians to ensure quality control measures have been effectively deployed. Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair. Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close. Follows up with customers post repair to gauge customer satisfaction Adheres to all customer care standards. Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards. May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. Works within and promote corporate vision, mission, and values of the organization. Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: Knowledge and use of Microsoft computer products or other comparable systems required. Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link. Proven conflict resolution skills. Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. Ability to set and manage priorities. Must be a self starter and able to work without supervision. Consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Associates Degree from an accredited vocational school preferred. Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred. Minimum of one year previous supervisory experience required. Valid driver's license and acceptable driving record required. Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. Must be able to lift 50 pounds. Must be able to meet all safety requirements for applicable safety policies. This role is designated as safety-sensitive.
    $33k-53k yearly est. 54d ago
  • Client Service Supervisor

    Help at Home

    Service supervisor job in Boise, ID

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $20-22 hourly 10d ago
  • Senior Service Operations Manager, Core Business

    Gehc

    Service supervisor job in Boise, ID

    SummaryThe Senior Manager Core Business Operations acts as an operational leader in the region, partnering with the Market Service Directors, Market Managers of Service Operations, and Sr. Director, Business Operations to develop, lead and execute initiatives that improve operational efficiency, service delivery, customer satisfaction and financial performance, within the core businesses of GEHC Imaging and PCS. This leader is responsible for leading initiatives region-wide that drive inventory management, PM compliance, recall execution, and quality and compliance initiatives. Additionally this role is responsible for coaching and mentoring operations roles within the region, leading USCAN-wide growth and profitability initiatives, and driving operational strategy and execution to meet business goals and achieve service delivery metrics across the market. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionEssential Responsibilities: Operations Leadership: Lead cross-functional teams in all aspects of performance management to drive the execution and achievement of business objectives. Serve as region representative and point of contact/subject matter expert to USCAN for various operational and growth initiatives. Direct manager for Region Ops Specialists and Field Support Specialists Mentor, coach and develop operational leaders within the region Develop and maintain operational audit checklists for FSS team, providing feedback and 1:1 coaching where audit results indicate operational improvement areas. Lead Core business team calls, sharing best practices and facilitating team culture Drive Daily Down Systems actions and tracking to ensure we have visibility to mission critical down systems at our top accounts Inventory, Tools, Storage: Lead Inventory Mgmt.- drive pacing to region financial and operational targets, manages aged inventory, reserve risk mitigation, strategic parts & warehouses, NCC/PCC reports Lead Daily Down Systems parts backorder process to ensure we escalate for mission critical systems at top accounts Manage FSL & CSL- strategic parts warehouses, customer stocking and inventory requests Drive parts return rigor through oversight and ongoing field education and outlier reviews Oversee Tool Compliance/Ordering, Returns Manage the operations and payments of Storage Facilities, Fleet management, Pilot Warehouse payments, SSP POs Manage In House Parts- ordering, returning, tracking of IH parts- interfacing directly with customers to support their processes Manage inventory exceptions- works with SOIT teams to clear parts FMI/Recall Management: Drives FMI and recall execution at the region level Partners with PCS Ops to help drive PCS FMI execution Monitors recall/FMI quality and documentation Level 2 FMI support in region (kits, documentation, escalations) Quality & Compliance Operations: PM Compliance: approve PM exemptions, implementing new business PMs, PM loading/ rescheduling and optimization, monthly PM look-ahead reports Drives USCAN Quality Program initiatives, supports internal and external audits Leads 2579/EPE rigor and drives compliance with other quality-required documentation Leads CAPA actions at region level Drives PM Wear Parts burndown reporting and manages exception requests and overall process in region Conducts PM Wear Parts monthly data scrubs for all markets, SR creation & review, PM Wear Parts Ordering for FEs Ensures Rad Badge & EHS/Quality Training metrics through DMS KPIs PQM and ARC follow-up/defect mitigation Reconciles and tracks DI/HTM VC exception requests and metrics discrepancies, supports PCS VC exceptions Required Qualifications: Bachelor's degree with 7+ years of operational experience in the technical, healthcare or business environment OR 9+ years of operational experience in the technical, healthcare or business environment. Desired Characteristics: Experience in an operations leadership role. 7+ years of healthcare experience Experience leading cross-functional operations teams Strong business acumen, including a strong financial and operational background. Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels. Exceptional interpersonal skills and as a change agent and process-oriented individual Ability to resolve complex issues within functional area and/or area of expertise. Ability to develop and execute priorities and approaches to meet objectives Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Commercial Thinking: Keeps up to date with competitor information and healthcare market trends. Identifies business opportunities for the organization. Demonstrates financial excellence and awareness of trends. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $118,400.00-$177,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $49k-91k yearly est. Auto-Apply 5d ago
  • Sr. Supervisor Food Safety and Quality

    McCain Foods USA 4.7company rating

    Service supervisor job in Burley, ID

    Sr. Supervisor Food Safety and Quality Position Type: Regular - Full-Time Burley Grade: Grade 05 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About the role. The Sr. Supervisor (Hygienist) provides direction / leadership for factory GMP, sanitation, Pest Control and hygienic design programs. This position ensures that the Quality Management System is consistently applied throughout the factory within the guidelines of hygienic practices. The function is the guardian of hygiene and sanitation compliance in the facility. This position requires an in-depth knowledge of sanitation/GMP principles, methods, and technology. What you'll be doing. Ensures that factory sanitation programs are effectively implemented, validated, and maintained to ensure that all products are manufactured in a sanitary environment. Ensures that in partnership with the sanitation team, validated SSOPs (Sanitation SOPs) are in place for all sanitation and cross-contact (including allergen) management needs Actively involved in hygienic design and zoning review process at the factory for existing and new processes as well as the facility structure, including early management of design and capital review process. Leader of the factory HACCP and Food Safety teams. Duties include identification of hazards and controls related to processes and environment, supporting PRP verification activities and providing the link with these activities back to the Food Safety team. Leads the completion of root cause analysis for product or plant events relating to hygiene (Biological, physical or chemical in nature) Conducts Food Safety Risk Assessments to ensure conforming plant operations Oversees all certification programs to ensure compliance against schemes or protocols Works with Quality and Food Safety Manager on product innovation and ingredient changes Manages the internal audit program with a cross functional team Internal and external audit prep: Responsible for ensuring compliance for AIB & BRC while driving continuous improvement for Quality What you'll need to be successful. B.S. Degree in Microbiology, Food Science /Technology, Food Sanitation or related field required. Minimum of 4 years in Food Plant Sanitation / Supervisory experience preferred. Knowledge in Food Safety, sanitation practices, FSMA HACCP / 5S & GMP (Good Manufacturing Practices) and SSOP writing. Prefer individual with AIB/ASI or some other professional GMP/Sanitation training. Prefer individual completed Pest control training (i.e. State Pesticide Certification, Purdue Correspondence Course). About the team. Reporting to the Food Safety and Quality Manager, the Sr. Food Safety and Quality Supervisor will have a direct report team of 3, while supporting the technicians on shift as well. About McCain. Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters. Leadership principles. At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. The McCain experience. We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together. Compensation Package : $81,600.00 - $108,900.00 USD annually + bonus eligibility The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs. Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process. Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here . Job Family: Manufacturing Division: NA Operations Department: Burley Quality Location(s): US - United States of America : Idaho : Burley US - United States of America : Idaho : Boise US - United States of America : Idaho : Fruitland US - United States of America : Idaho : Nampa Company: McCain Foods USA, Inc.
    $81.6k-108.9k yearly 60d+ ago
  • IP Quality Prod Sr. Supervisor

    Melaleuca 4.4company rating

    Service supervisor job in Idaho Falls, ID

    Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" For over 35 years, Melaleuca has taken this mission statement to heart. It is our guiding principle. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By innovating and selling effective, high-quality, natural, health-oriented products, we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. In our more than 30 years of operation, we have achieved consistent and profitable growth, with our revenues consistently exceeding $2+ billion dollars. We now have over 4,700 employees and offices in 12 countries. Melaleuca is positioned to grow even more rapidly in upcoming years. Responsibilities Essential Oversees the ordering of supplies. Oversees and approves vacation requests. Ensures all GMPs are followed. Oversees the training and retraining of employees in their respective responsibilities and duties. Maintains training and attendance records on department personnel. Observes all associates periodically to ensure proper procedures are being followed. Ensures that all product deficiencies are corrected in order to maintain high quality standards. Ensures that all personnel adhere to all applicable company policies and procedures. Oversees that the facility, inside and out, is maintained in a clean, neat and orderly manner. Ensures that all associates in the manufacturing area understand the quality standards which are set for each product and ensures that these standards are being maintained at all times. Directs/conducts daily scheduling meetings. Keeps track of payroll time cards. (Kronos) Ensures that any changes in company policies, procedures, etc. are communicated to the associates. Oversees a given shift(s) productivity. Help all associates to achieve personal and professional goals. Maintain high moral. Communicate all information pertaining to associates, processes, needs, etc. with Production Manager. Ensures all safety procedures are adhered to by department personnel. Works with Master Scheduler to maintain an efficient Production Finishing Schedule. Works with management to make sure we are in compliance with all regulatory agencies, i.e. FDA, OSHA, City, etc. Additional Performs other duties as assigned or needed. Conduct Monthly Update Meeting as assigned or needed. Completes regulatory Permits and reports as required. Supervision of Others Supervises staff of Full-Time Employees by performing such duties as recommending employment status (i.e. hiring, terminating, promotions, warnings, rewards and recognition, etc.), interviewing, counseling, training, scheduling, resolving conflicts, coordinating with other departments, conducting employee meetings, recommending wage increases, etc. Qualifications Essential Ability to work independently. Written and verbal communication skills. Ability to work under stress. Demonstrated leadership ability. Ability to lift minimum of 40bs. Pulling, stretching, bending and lifting for duration of shift. Standing, sitting or walking for duration of shift. Visually read bottles, product, batch numbers, etc. Demonstrated knowledge of chemicals and possible safety hazards. Six (6) months prior experience at Melaleuca or equivalent. Ability to organize and coordinate projects. Answering questions and training associates in the technical aspects of the work area. Ability to read write and perform basic math (i.e. add, subtract, multiply, divide) for completing reports, labels, paperwork, etc. Ability to perform the essential duties and qualification with efficiency and accuracy. Two (2) to three (3) years manufacturing experience. Two (2) to three (3) years supervisor/management experience. Additional Understanding and knowledge of SOP's. Ability to climb stairs. Why Melaleuca Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind. This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices. Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis-it feels more like a family than a multi-national corporation. Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away. Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.
    $27k-37k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Operations I - ABF Freight

    ABF Freight

    Service supervisor job in Boise, ID

    The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions. Responsibilities * Other duties and projects, as assigned. * Assign job tasks to all workers according to unloading and loading schedules. * Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise. * Provide a clean, safe working environment for all personnel and visiting customers. * Provide positive and constructive feedback to employees. * Maintain a positive attitude in a highly intense environment. * Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. * Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness. * Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. * Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met. * Provide training, analyses, performance feedback, and disciplinary recommendations, as needed. * Work in a team setting to accomplish department goals. * Foster safe handling, loading, unloading, and storage of hazardous materials. Requirements Education: * High School Diploma / GED, preferred * Bachelor's degree preferred but not required. Experience may be used in place of education. Experience: * 2 years leadership experience, preferred * Transportation experience preferred but not required. Computer Skills: * General computer knowledge, preferred Additional Requirements: * General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred * Excellent communication, leadership, and conflict resolution skills, required * Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred * Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement. * This position is in a dock environment with exposure to varied weather conditions and noise. Competencies: * Decision Making and Critical Thinking * Initiative * Managing Multiple Priorities * Process Management * Service Center Operation and Maintenance * Transportation Safety * Taking Ownership * Results Orientation Benefits * Competitive Wages * Excellent health, dental, and vision benefits * Opportunity to participate in a company sponsored 401K * Vacation eligibility during the first year! Other Details Work Hours: * Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement. Travel Requirements: * Minimal (0-25%) Compensation: * This is a salary position paid biweekly. * Variable compensation is included. About Us ABF Freight , an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence. An Equal Opportunity Employer including Vet/Disability
    $41k-70k yearly est. 45d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo S A

    Service supervisor job in Nampa, ID

    Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 1 for St. Luke's Hospital located in Nampa, ID Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience. What You'll Dodrive client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringexperience leading and managing a team;experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;experience analyzing data, presenting and effectively communicating to all levels within the organization related to training, leading hospital committees and change management;in-depth knowledge of housekeeping systems and procedures;experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;scheduling flexibility to work an afternoon shift Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
    $49k-92k yearly est. 2d ago
  • Facility Ops Supervisor - Full Time

    Life Time Fitness

    Service supervisor job in Eagle, ID

    By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs. Job Duties and Responsibilities * Maintains the cleanliness of building and the grounds at all times * Ensures all conditions in the facility are safe * Conducts general repairs * Performs routine maintenance and repairs to ensure equipment is working * Participates in safety training and safety inspections Position Requirements * High School Diploma or GED * 3 to 4 years of facility maintenance experience or equivalent training * Ability to routinely bend to raise more than 20 lbs * Ability to work in a stationery position and move about the club for prolonged periods of time * CPR/AED certification required within 30 days of hire * Ability to operate basic machinery and tools * Must be available to work a flexible schedule to meet the needs of the business Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
    $41k-70k yearly est. Auto-Apply 12d ago
  • Water Operations Supervisor

    City of Pocatello, Id 3.1company rating

    Service supervisor job in Pocatello, ID

    The Water Department Operations Supervisor supervises the Department's water storage and pumping system. The job supervises the employees performing the storage and pumping operations, ensuring the City's water meets all applicable federal and state standards. The job requires a Class I Drinking Water Treatment Operator and Class IV Drinking Water Distribution Operator certificate. The job is supervised by the Water Superintendent. This position is assigned to the capacity of Responsible Charge Operator for the City's drinking water system to meet both State and Federal Drinking Water Requirements. The job requires knowledge of the City's pumping and storage operations, maintenance, water supply and telemetry systems. The job requires the ability to maintain a collaborative and cooperative working relationship with elected and appointed officials, other City employees, other organizations, and the general public. The work environment includes an office and outdoors environment that may include exposure to hazardous chemicals and gases, confined space, elevated tanks, adverse weather conditions, traffic hazards, moving vehicles and heavy equipment at the job site, and hazards involving the use of power tools and equipment. The noise level is generally moderate but with occasional exposure to noisy and/or loud equipment. The job is an on-call position, responding to emergency situations. Employees designated as immediate response personnel must live thirty (30) minutes or less from their usual daily work site. ESSENTIAL DUTIES AND RESPONSIBILITIES * Supervises operations of the Department's wells, storage, pumping and treatment facilities, equipment, and operations to ensure the delivery of safe drinking water in compliance with all applicable federal and state standards. * Supervises the operation, maintenance, repair, and construction of wells, storage tanks, pumping facilities, pressure reducing stations, and monitoring, communications, control, and alarm system. Supervises the disinfection and treatment of water supplies, monitoring equipment and routine sample collection programs. * Assigns crews and resources to short-and long-term maintenance, operations, and repair projects. * Assists in planning long-term projects, including preparing bid specifications and coordinating with contractors. * Tracks progress on projects, preparing reports and documentation. * Prepares and submits water quality compliance reports to federal and state regulatory agencies. * Institutes and monitors compliance with scheduled preventative maintenance programs to reduce service interruptions. * Supervises the selection and ordering of services, supplies, and equipment for Division inventory. * Coordinates projects with other City departments and affected parties. * Performs pre-project notifications to affected parties including, but not limited to, public notification letters, utilities, businesses, and residences. * Hires, trains, supervises, assigns, and evaluates employees, including disciplinary actions. * Monitors job sites for compliance with traffic control and safety procedures and protocols. Prepares accident and/or damage reports and claims. * Recommends annual budget items related to repair activities or equipment needs and monitors spending for compliance. Assists in preparing annual budget. * Supervises equipment and vehicle maintenance and repair. * Assists crews and operates equipment at the job site, as needed. * Performs all work duties and activities in accordance with City policies, procedures, and safety practices. * Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. ACCEPTABLE EXPERIENCE, TRAINING, LICENSES AND/OR CERTIFICATIONS * High school diploma or GED; and * Class I Drinking Water Treatment Operator certification*; * Class IV Drinking Water Distribution Operator certification*; * Class B CDL*; * CPR and First Aid certification; * Five (5) years' experience in a related field, including three (3) years of supervisory experience, is preferred. An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered. * Hiring Note: The Water Operations Supervisor position requires a Class B CDL within six (6) months of hire date. The position also requires a Class I Drinking Water Treatment Operator certification and Class IV Drinking Water Distribution Operator certification within eighteen (18) months of hire. Failure to acquire these certifications by the established date will violate the terms of the position and will result in layoff from the position. CLASSIFICATION REQUIREMENTS The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position. Knowledge of: * Methods, techniques, and objectives of the operations of the Department's wells, storage and pumping facilities, equipment, and operations; * Methods, techniques, and objectives of the operation, maintenance, repair, and construction of wells, storage tanks, pumping facilities, pressure reducing stations, and monitoring, communications, control, and alarm system; * Methods, techniques and objectives of the chemical treatment and disinfection of water supplies to ensure delivery of safe drinking water in accordance with federal and state regulations; * Methods, techniques, and objectives of the preparation and submission of water quality compliance reports to federal and state regulatory agencies; * Methods, techniques, and objectives of the application of safety procedures and protocols; * Employee supervision, training, and evaluation methods, techniques, and objectives, including disciplinary actions; * Methods, techniques and objectives of the application of traffic control in accordance with the Manual on Uniform Traffic Control Devices (MUTCD); * Federal regulations and City policies regarding safe work practices relating to confined space, elevated tanks, electrical equipment lockout/tagout, chemical handling, use of heavy equipment, power tools, and hand tools; * State, local, and other applicable building, safety, and health codes and regulations; * Operation of a personal computer and job-related software applications. Skill and Ability to: * Supervise the Department's water storage and pumping system; * Supervise the operation, maintenance, repair, and construction of storage tanks, pumping facilities, pressure reducing stations, and monitoring, communications, control, and alarm system; * Maintain records, documents, and logs and prepare periodic reports demonstrating the system's compliance with federal, state, and other applicable standards and requirements; * Troubleshoot electrical and control equipment; * Operate hand tools, power equipment, motorized equipment, and a motor vehicle; * Operate a personal computer; * Read and interpret technical manuals, blueprints, maps, and diagrams; * Supervise, train, evaluate, and discipline employees; * Work on multiple projects, set priorities, and allocate resources for project completion; * Use effective judgment to make sound and reasonable decisions and problem-solving skills in accordance with laws, ordinances, regulations and established policies; * Maintain a professional demeanor at all times; * Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines; * Communicate effectively in the English language at a level necessary for efficient job performance; * Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public. PHYSICAL REQUIREMENTS While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in confined spaces. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 100 pounds with assistance. Sufficient visual acuity, speaking ability and hearing capacity to perform the essential functions and interact with the public is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $44k-59k yearly est. 60d+ ago
  • Student Financial Services Operations Manager, Cashier's Office (8336)

    Idaho State University 4.2company rating

    Service supervisor job in Pocatello, ID

    Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Student Financial Services Operations Manager, Cashier's Office (8336) Pocatello - Main NOT eligible for remote work, on-campus position Priority Date: January 11, 2026 Institution Information Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community! Job Description The Student Financial Services Operations Manager at Idaho State University (ISU) serves as a critical leader responsible for the comprehensive management of student accounts, billing, collections, and compliance activities. This position directly oversees the daily operations of the Cashiers Office and Collections, ensuring financial accuracy, adherence to university policies, and federal regulations regarding student financial aid and refunds. The Manager is responsible for the entire student accounts lifecycle, from building and maintaining tuition and fee assessment rules in the ERP system (Banner) to managing third-party contracts, processing payments, handling collections, and ensuring the timely issuance of 1098-T Tax forms. The role demands strong fiscal management, a proactive approach to process improvement, and a commitment to providing excellent customer service to students and external partners. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered. Key Responsibilities * Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies. * Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services. * Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS. * Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment. Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors. Reconcile account balances to the amounts reported by outside agencies that administer the programs. * Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments). * Build and maintain tuition and fee assessment rules in the ERP system. * Regularly review various payment and collections reports to identify trends and propose strategies for improvement. * Perform cash audits in the Cashiers Office. * Assess monthly late fees and send regular communications to students regarding past due balances. * Train end users on the TouchNet payment system and proper payment handling requirements including proper and timely preparation of deposits. * Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices. * Manage the student refund appeals process. * Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements. * Add short-term loan charges to students' accounts. * Complete term setup in Banner prior to fee assessment for each semester. * Maintain class fees and ensure class fee amounts and detail codes are correct. Minimum Qualifications * Bachelors degree in Accounting, Finance or related discipline. * At least three years of experience performing account reconciliations and other similar accounting functions. * At least one year of direct supervisory experience or operational oversight. * Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction. * Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels. * Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail. * Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders. Preferred Qualifications * At least 2 years of progressively responsible experience in higher education. * Experience using Ellucian Banner or similar ERP systems. * Experience identifying process improvements and effective solutions. Additional Information You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before January 11, 2026. Salary will be between $68,000 and $72,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight. Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Posting Number: req2655 Type: Working 12 months per year Position: Non-classified Staff Division: Finance Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact ************** (TTY/TTD: 711), or email *****************************. Preference may be given to veterans who qualify under state and federal laws and regulations. _____________________________________________________________________________________________
    $68k-72k yearly 38d ago
  • Operations Supervisor

    Gymreapers

    Service supervisor job in Nampa, ID

    Job Description Employment Status: Full-Time, Benefits Eligible Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs) Reports To: Director of Distribution Position Overview: The Operations Supervisor will lead daily warehouse fulfillment and distribution execution while supporting broader operations initiatives across inventory, process improvement, outbound shipping, and cross-functional coordination. This is a hands-on leadership role for someone who thrives on building structure, developing teams, improving workflow, and driving performance in a fast-paced e-commerce environment. You will oversee key warehouse functions such as receiving, put-away, picking, packing, shipping, returns, and cycle counts, while partnering with internal teams (Supply Chain, Customer Experience, Planning, and Leadership) to ensure a smooth, accurate, and scalable operation. About Gymreapers: At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that's made to outlast cheap look-a-likes. We're reengineering people's workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more. With our mantra, "NOTHING IS GIVEN," we embody a relentless pursuit of excellence, innovation, and community-building. Our Core Values: Grow or Die Customer Obsession Extreme Ownership Nothing is Given // Everything is Earned Be Humble 1% Better Everyday Live with Integrity Sacrifice Key Responsibilities: Warehouse & Fulfillment Leadership Lead daily warehouse and fulfillment operations including receiving, picking, packing, shipping, and returns. Ensure orders are processed accurately, efficiently, and on time while maintaining Gymreapers quality standards. Supervise and train warehouse associates; drive accountability, coaching, and performance feedback. Maintain a safe, clean, and organized facility that meets company safety and compliance expectations. Ensure consistent execution of SOPs and optimize workflows to reduce errors and improve throughput. Operational Excellence & Process Improvement Identify bottlenecks, create solutions, and implement improvements that increase speed, accuracy, and scalability. Track and drive key operational metrics (order accuracy, pick/pack rate, on-time shipping, receiving SLA, and inventory accuracy). Build and improve SOPs, training documentation, and standardized work instructions for consistent execution. Support projects such as layout changes, slotting improvements, equipment upgrades, and workflow redesign. Inventory & Logistics Support Oversee inbound receiving processes, ensuring accurate check-in, labeling, and put-away. Partner with inventory teams on cycle counts, discrepancy resolution, and corrective actions. Coordinate outbound freight and carrier pickups to ensure reliable shipping performance. Support peak-season planning and staffing alignment to meet volume increases. Cross-Functional Operations Support Collaborate with Supply Chain, CX, Planning, and Leadership to align operational priorities and resolve issues quickly. Support broader ops work beyond warehousing such as vendor coordination, fulfillment-related systems improvements, and reverse logistics optimization. Contribute to continuous improvement efforts that enhance the customer delivery experience and reduce operational costs. Qualifications: Required 2+ years of experience supervising operations, warehouse, distribution, or fulfillment teams. Strong leadership skills with the ability to coach, manage, and hold teams accountable. Experience in fast-paced fulfillment environments (e-commerce experience is a plus). Comfort working on the floor, leading by example, and solving problems in real time. Strong organizational skills and ability to prioritize and execute under deadlines. Experience using WMS/OMS systems and warehouse tools (RF scanners, shipping software, etc.). Preferred 3-5 years in distribution, fulfillment, warehouse ops, or logistics. Experience in inventory control, cycle counts, and discrepancy resolution. Lean / Continuous Improvement mindset (5S, Kaizen, etc.). Forklift certification (or willingness to obtain). Experience in a performance-based, growth-stage company. Benefits/Perks: Competitive Pay Company paid holidays Paid Time Off (PTO) Gymreapers on-site gym! Newly renovated HQ! 401(k) with up to a 4% employer match Life Flight Program, Voluntary Employee Assistance Program 50% Employee Discount 100% Employer Paid: Medical, Dental and Vision 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents Health Savings Account (HSA) employee option Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Powered by JazzHR BZbOApG6rc
    $41k-70k yearly est. 17d ago
  • Mining Field Service Supervisor

    Western States Cat

    Service supervisor job in Pocatello, ID

    ESSENTIAL FUNCTIONS: * Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees. * Completes assigned technician's annual performance appraisals on or before their anniversary dates. * Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls. * Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work. * Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair. * Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards. * Discounts shop labor rates to gain business as necessary. * Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store. * Works with field technicians to gain customer consent for quoted or estimated work prior to the repair. * Meets final repair performance versus quoted amounts expectations of on or under quote. * Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas. * Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas. * Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired. * Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair. * Duplicate * Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc. * Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area. * Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders. * Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice * Owns responsibility for the productivity of the technicians assigned to the team. * Will be measured by and held accountable for invoicing service calls according to WIP turns metric. * Coordinates the usage, rental or purchase of special tooling needed to perform repair work. * Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options. * Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work. * Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction * Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts. * Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year. * Approves employees' work time and adjusts employee time on work orders as needed * Works directly with Field Technicians to ensure quality control measures have been effectively deployed. * Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair. * Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close. * Follows up with customers post repair to gauge customer satisfaction * Adheres to all customer care standards. * Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards. * May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. * Works within and promote corporate vision, mission, and values of the organization. * Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: * Knowledge and use of Microsoft computer products or other comparable systems required. * Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link. * Proven conflict resolution skills. * Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. * Ability to set and manage priorities. * Must be a self starter and able to work without supervision. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Associates Degree from an accredited vocational school preferred. * Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred. * Minimum of one year previous supervisory experience required. * Valid driver's license and acceptable driving record required. * Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: * Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. * Must be able to lift 50 pounds. * Must be able to meet all safety requirements for applicable safety policies. This role is designated as safety-sensitive.
    $33k-53k yearly est. 54d ago

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